First Fidelity Bank jobs in Oklahoma City, OK - 57 jobs
Customer Resolution Specialist
First Fidelity Bank 4.8
First Fidelity Bank job in Warr Acres, OK
Looking for a rewarding career in customer service? We just increased our hourly minimum rate! We're also offering a $1,000 sign-on bonus with a 1-year retention agreement. We'll provide you with the training needed to be successful! Schedule: 12:00pm - 9:00pm Mon, Tues, Wed, Thur
8:00am - 5pm Saturdays
SUMMARY
The Customer Resolution Specialist (CRS) provides exceptional service in the Bank's Contact Center by interacting with clients over the telephone and through online chat methods. Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, using critical thinking skills, and recommending appropriate products or services. The successful CRS demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy, and patience. Excellent communication skills over the telephone and live chats and the ability to handle a large volume of contacts are essential. The CRS role is challenging, and the environment is fast paced, yet rewarding. Our colleagues take the time to truly listen to our clients and take ownership so they can effectively resolve all inquiries and concerns.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
* Provides prompt, courteous, and accurate service to clients, via the telephone, mobile app and live chat. Responds to client inquiries, requests, and concerns. Identifies, researches, and resolves issues using systems and resources available, taking ownership of each client interaction.
* Maintains a friendly and outgoing personality to deal calmly with client problems and questions. Effectively de-escalates client issues using empathy and conflict resolutions skills.
* Processes requests from both internal and external clients.
* Quickly learns about Bank products, services, systems, policies and procedures through ongoing training, self-study and career development. Makes efficient use of time despite frequent interruptions and utilizes downtime to learn more about Bank.
* Utilizes effective listening and discernment skills, asks need-defining questions, recognizes client needs and matches them with appropriate products through sales or referrals and applies appropriate taglines when offering bank products and services.
* Utilizes effective time management and prioritization skills in order to handle a high volume of multiple communication methods in a fast-paced environment.
* Works well in a group setting and maintains a courteous and professional demeanor.
* Demonstrates effective teambuilding skills and contributes ideas and suggestions that benefit the team and clients.
* Provides technical support for online banking and other bank-wide products.
* Assists clients with loan and new account applications, including scheduling closings at a branch location.
* Input disputes for clients via the telephone and internet.
* Makes outbound calls to clients concerning suspected fraudulent transactions.
* Maintains the highly confidential nature of client information and records.
* Consistently supports the Bank and its Mission, Vision and Core Values.
* Serves as support for the Virtual Bank, Banno and Chat services, Treasury service clients, and other duties as needed to meet department needs.
* Performs other relevant duties as assigned by the Customer Service Managers or Director.
* Arrives at work and is available to take calls at the start of scheduled shift. The contact center can only achieve our goals and properly serve clients if every colleague adheres to his or her schedule. Therefore, regular and reliable attendance and punctuality is essential.
$25k-29k yearly est. 43d ago
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Commercial Lender
First Fidelity Bank 4.8
First Fidelity Bank job in Oklahoma City, OK
At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!
SUMMARY
The Commercial Lender is responsible for the acquisition, retention, and expansion of Commercial business clients. Typically, the Commercial Lender will be responsible for businesses with Deposit and/or Credit needs of $500,000 or more.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Gains complete knowledge of business and personal financial needs of 100% of assigned Commercial clients.
Conducts 5-10 client/prospect ‘outside' visits per week.
Builds knowledge of all clients and prospects by completing in-depth profiling of Commercial business owners and other principals.
Understands the needs of their customers, recommends the appropriate product, service or solution.
Work closely with all areas of the Bank and other partners (including Retail, Professional and Executive Relationship Managers, InvesTrust, First Fidelity Financial Services, etc.) to ensure that all Commercial clients (and Business owner(s)) needs as well as cross-sell opportunities are identified and met.
Work closely with the Treasury Services Manager to ensure that Commercial customers/prospects needs are properly matched with the appropriate depository, cash management, and investment needs.
Ensures customer service needs of the Commercial customer are met by handling requests directly and/or by referring to the appropriate channel to best meet the customer's needs.
Proactively solicits new business relationships through aggressive calling efforts on prospects developed through referrals from existing customers, cultivation of key referral sources and prospect lists.
Collects and analyzes financial and related data to determine the general creditworthiness of Commercial customer/prospects and the merits of specific credit requests.
Develop information for and make loan presentations to appropriate loan committees when required.
Establish and negotiate, when necessary, terms under which credit will be extended.
Monitor loan repayment activities and take necessary action to collect from past due accounts.
Participate in community affairs to increase bank's visibility and enhance new business opportunities.
Supervise and direct Portfolio Manager(s).
Promotes a positive spirit by contributing to balancing team and individual responsibilities.
Qualifications
QUALIFICATIONS
EXPERIENCE REQUIREMENTS:
A minimum of three years of relationship management experience required (preferably to commercial or small businesses customers).
A minimum of five years of credit experience as gained through credit analyst, loan portfolio management, loan review, or equivalent positions, with proven ability to understand and analyze financial statements, tax returns and other financial documents and to make sound credit decisions.
A minimum of three years of banking experience with a general knowledge of bank operations and specific knowledge of Treasury Management, depository and other products typically utilized by a commercial customer.
EDUCATION REQUIREMENTS:
Bachelor's degree.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
Excellent communication skills, including the ability to listen attentively and intuitively, with high comprehension and effectively convey a response that promotes a positive impression.
Must be driven, accountable, hardworking, goals-oriented and a self-starter.
Strong business development and people skills to market the bank and oneself in all situations, whether during or after business hours. This includes being able to identify banking opportunities, and if necessary, refer the client to the appropriate person.
Excellent time management and organizational skills and the ability to work independently with little supervision.
Ability to make sound decisions of all types, with little hesitation and after thorough consideration of relevant data.
Ability to interpret financial information and data, evaluate character and capabilities of the client, and determine the value of collateral offered.
ADDITIONAL INFORMATION
SUPERVISORY RESPONSIBILITY: Yes
PHYSICAL REQUIREMENTS: Must be able to work within a routine office environment.
BENEFITS:
401(k) Plan with employer match
Employer contribution to medical and dental insurance (option with annual employer contribution to Health Savings Account)
Teladoc telemedicine coverage (100% employer-paid)
Vision Insurance (voluntary)
Flexible Spending Accounts (voluntary)
Group Life and AD&D Insurance (100% employer-paid)
Supplemental Life, Spousal Life, Child Life Insurance (voluntary)
Short Term Disability (voluntary)
Long Term Disability (100% employer-paid)
Accident and Critical Illness Insurance (voluntary)
Cancer Insurance (voluntary)
Employee Assistance Program (100% employer-paid)
AA/EOE M/F/D/V MEMBER FDIC
$60k-66k yearly est. 3d ago
Teller Operations Supervisor - Grand & Western
Midfirst Bank 4.8
Oklahoma City, OK job
The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.
Duties will include, but are not limited to, the following:
Coach Tellers to effectively identify opportunities with the customers they service
Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
Perform monthly surprise cash audits as well as month-end audit procedures
Greet customers and facilitate a welcoming and customer-focused environment
Build and maintain relationships with customers to help identify financial products and services that meet their needs
Process routine customer transactions as well as assist Tellers with more complex transactions
Respond to customer inquiries and concerns to create positive solutions/outcomes
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
Required Skills:
A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
Demonstrated leadership experience
Experience must include teller servicing and/or operational responsibilities
Proven knowledge of banking products and services as well as standard banking procedures and regulations
Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
Excellent customer service skills, including oral and written communication
Ability to work effectively as a team member and with customers
Careful attention to detail and strong organizational skills
Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
Strong work ethic and high integrity
Strong computer skills and proficiency with all Microsoft Office applications
This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.
Physical Requirements:
This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
MidFirst Banking Center Hours of Operations:
Monday - Friday from 7:15 a.m. - 8:15p.m., Saturday from 8:45 a.m. to 3:15 p.m., and Sunday 11:45 a.m. to 4:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames)
Candidates must be available to work weekend hours.
Shift differential of $5.00/hour for any hours worked after 6:00p.m. Monday-Friday, after 1:00p.m. on Saturdays, and any hours worked on Sundays.
$36k-58k yearly est. 60d+ ago
Investor Accountant
Midfirst Bank 4.8
Oklahoma City, OK job
The Investor Accountant will be directly responsible for the preparation and distribution of monthly reporting and remittances submitted to Midland Mortgage's investors.
Monthly Responsibilities:
Prepare, reconcile and validate monthly reporting submitted to Ginnie Mae, Freddie Mac, Fannie Mae and private investors.
Identify discrepancies between system reports and investor expectations, root causes for the discrepancies and solutions to resolve discrepancies. Escalate issues to Investor Reporting management.
Ensure that remittances to investor occur by Investor deadlines. Initiate investor wires, when required.
Prepare monthly loan level reports for pool issuance and pool buyouts.
Monitor daily cash activity to ensure the accuracy of credits and debits occurring in investor custodial accounts.
Create journal entries as needed to complete Investor Reporting processes.
Monitor monthly corporate principal and interest advances and create journal entries to recover them in a timely manner.
Position Requirements:
Bachelor's degree in Accounting or Finance (or related field) with a minimum GPA of 3.25 or 3-5 years of mortgage servicing experience with a college degree.
Must be organized, possess the ability to prioritize tasks and meet regular established deadlines.
Ability to suggest solutions when problems are identified.
Ability to understand and execute basic accounting and finance concepts.
Strong technical skills in Microsoft Excel and Access.
Strong written and verbal communication skills.
Must be reliable with a strong work ethic. Some overtime is required.
**A copy of your transcript will be requested for consideration, so if possible, please upload it with your application.
#MM
$49k-100k yearly est. 60d+ ago
Sales Associate
International Bancshares Corp 4.2
Edmond, OK job
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
400 Retail Sales and Service
Job Summary:
The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the "IBC Experience". This includes meeting customer needs by offering bank products and services and establishing new relationships.
:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
* Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
* Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
* Assist with branch opening/closing procedures and dual control
* Adhere to policies and procedures of the New Account Opening Process
* Support Branch Manager with adherence to the Compliance Facility Checklist
* Maintain branch inventory and supplies
* Flexibility to travel and assist other branches
* Flexibility to assist and perform teller operation functions
* Attend meetings and other events
* Maintain individual sales performance goals
* Promptly respond to and communicate customer complaints
* Assist with on- the- job sales training
* Other duties as assigned
SKILLS
* Problem Analysis
* Focus on Results
* Initiative
* Service Orientation
* Focus on Quality
* Perseverance
* Resourceful
* Teamwork
* Oral and written Communication
* Bilingual (English/Spanish) preferred
* Computer literate (knowledge of Microsoft programs)
EDUCATION & EXPERIENCE
* High school graduate or GED equivalent
* 1 + years of experience interacting with people preferred
$20k-29k yearly est. Auto-Apply 52d ago
Sr Database Admin
Midfirst Bank 4.8
Oklahoma City, OK job
Primarily responsible for the definition, creation, and maintenance of database architecture and ETL processes using TSQL coding and SSIS. Analyzes, tests, and implements physical database design supporting various business applications. Experience in creating and managing a Data Warehouse to be used for end-user reporting. Ensures data recovery, maintenance, data integrity, and space requirements for the physical database are met through formulation and monitoring of policies, procedures, and standards relating to database management. Above all, ensures data management processes meet business objectives and establishes and maintains a high level of user trust and confidence in the individual's knowledge of and concern for users' business needs.
Principal duties and responsibilities:
Obtain an in-depth understanding of the data requirements and business needs;
Research and recommend optimal design criteria; publish standards and work with analysts/development staff to build and maintain an efficient and standardized environment
Resolve problems and answer questions related to data handling processes; contact vendor support when necessary; implement additional error handling; facilitate database changes and client problem resolution with optimum speed and efficiency;
Closely monitor performance; identify problems and implement solutions; ensure the database is running at optimum speed and efficiency;
Monitor file system space, database allocation, etc.; verify efficient use of disk storage; reclaim dead space; optimize space allocation and avoid out-of-space conditions;
Automate procedures at regular intervals; use tools to reorganize or defragment database table spaces, tables, and indexes; provide efficient database environment to maximize productivity and improve performance;
Create and maintain technical documentation (including, but not limited to, ETL process, ERD, etc.);
Other duties and tasks as assigned.
Position Requirements:
5 years experience in System Analysis, Design, Development and Database Administration of MS SQL Server. Strong T-SQL programming skills are a must.
Experience in creating and maintaining a SQL Data Warehouse
Experience working as a DBA in MS SQL server 2016 or newer in Production and Development environments as well as experience in upgrading SQL Server. Experience with other RDBMS solutions is a plus.
Experience with SSIS to develop ETL solutions with a strong understanding of good schema design practices;
Experience supporting and optimizing data access for large volume reporting
Strong analytical and problem solving skills/background, consistently strong work ethic, independent initiative, and interpersonal skills.
Strong project management and time management skills
Expert oral and written communication skills
Exhibits excellent teaching and training skills
Excellent understanding of banking data and/or bank operations business processes is a plus
* Must reside within the market area to be considered.
*Position requires a minimum of 3 years of relevant US based experience.
#LI-DNI
$94k-111k yearly est. 43d ago
Senior Manager - Work Environment Initiatives - Personal Banking
Midfirst Bank 4.8
Oklahoma City, OK job
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Leads Voice of the Employee initiative, working to uncover and assess employee concerns or problems impacting total employer-employee relationship • Works with Personal Banking Administration and MidFirst Human Resources management to understand trends and opportunities identified in employee engagement surveys, new hire and exit surveys and other relevant employee data
• Engages in-person and remotely with employees, gathering feedback, conducting interviews and focus group discussions as needed to gain additional information and clarification of opportunities identified
• Routinely engages with regional managers and banking center employees, leading training and development initiatives
• Supports Personal Banking and Human Resources recruiting, hiring and employee retention initiatives
• Administers personnel reporting and analysis initiatives, including compensation analysis
• Administers semi-annual performance appraisals and ad-hoc promotion requests
• Facilitates, manages and continually assesses effectiveness of new and existing personnel initiatives (i.e., Customer Service Appreciation Week, 12 Days, new employee onboarding, and rewards and recognition initiatives)
• Partners with senior management to design and implement initiatives to address identified opportunities.
• Collaborates with MidFirst Human Resources and Learning & Performance in their efforts to deliver training and professional development opportunities.
• Communicates with MidFirst Human Resources management about the status of work environment initiatives and participates collaboratively in MidFirst Human Resources employee engagement initiatives as requested
The position is on-site at our corporate campus in Oklahoma City, with no opportunity for remote/hybrid schedules.
JOB SPECIFICATIONS
• 5-7 years of Retail Banking leadership experience, with a track record of improving existing processes or conditions
• Bachelor's Degree required; business or Human Resources preferred
• Exceptional project management, analytical and problem-solving skills
• Positive and forward-thinking attitude, and ability to inspire others to excellence
• Self-motivated, biased for action and adaptable to ambiguity and complexity
• Impeccable written and verbal communication and active listening skills
• Strong interpersonal and public speaking skills
• Passion for maximizing employee engagement by facilitating an attractive and effective work environment
• High proficiency with Microsoft Office Suite and related software.
Disclaimer Statement
The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Incumbent may perform other duties as assigned
$95k-120k yearly est. 60d+ ago
Community Outreach Specialist - CRA
Midfirst Bank 4.8
Oklahoma City, OK job
MidFirst is committed to complying with regulatory requirements including the Community Reinvestment Act (CRA) in a proactive and collaborative manner. To achieve corporate objectives, MidFirst seeks a CRA Outreach Specialist (COS) to assist in the identification of CRA opportunities in collaboration with internal and external parties. This position will be responsible for coordinating MFB business unit outreach opportunities in support of CRA strategies, for enhancing MidFirst community development activities, and for documenting performance results. They will demonstrate a strong commitment to ongoing CRA community financial services education, being a subject matter expert in identifying and documenting creative lending and investment opportunities, coordinating support for community groups and establishing new relating to efficiencies and enhancements of the overall CRA Program.
This role will require researching, documenting, and evaluating CRA lending and deposit programs of CRA audiences, providing market analysis of MidFirst's activities in relation to the industry performance and economic and demographic metrics, and supporting CRA activities of business units. The position will also prepare and submit reports to third parties in relation to MidFirst CRA activities.
The COS will report CRA information to business units relating to CRA efforts and will provide ongoing reporting to CRA and Executive Management relating to goals and strategies established by management. The COS will collaborate with other members of the CRA Department in assessing MidFirst's CRA performance.
This position requires demonstrated engagement experience with community groups and in identifying and documenting the CRA qualification criteria of MidFirst CRA activities. The position will be responsive to business unit requests relating to CRA compliance for community development loans, investments and services. The candidate will conduct and coordinate CRA financial education services, including creation of presentation materials, coordinate with internal parties such as Marketing, Compliance, and Lending Units to ensure information meets MidFirst branding requirements and to coordinate outreach opportunities for MidFirst personnel. The individual will collaborate with external groups and internal business units. The candidate will assist with the documentation of community needs and MidFirst's impact on those communities.
Position Requirements:
Must have the ability to assess potential community contacts for alignment with MidFirst's corporate strategies and CRA mission
Candidates should possess skills to create efficiencies in repetitive processes and to assess reasonableness and consistency of data in relation to expectations
A bachelor's degree is required
Exceptional organizational skills and strong attention to detail
Seeking a self-starter with outstanding professional communication skills including effective presentation skills
Ability to think critically and creatively
Strong analytical abilities
Strong project management skills
CRA knowledge would be preferred
In addition to technology and database understanding, a minimal understanding of control concepts would be useful in controlling the flow of data from various reporting units through data output
Success candidates will exhibit a desire and creativity to identify and develop the process beyond stated objectives in a manner that is most efficient
Position requires a minimum of 3 years of relevant US based experience
To be considered for this position you must reside within the operating area.
#LI-DNI
$28k-37k yearly est. 43d ago
Tank Technician
Great Western Trailer 4.6
Oklahoma City, OK job
Great Western Trailer (GWT) is immediately hiring full-time Tank Technicians to service semi-trailers at our Oklahoma City, OK facility. As a Tank Technician, you will inspect, repair, and maintain tanks in accordance with Department of Transportation (DOT) and ASTM regulations.
Be a part of our team - Apply now!
What's in it for you?
* Weekly Paychecks - Get paid on time, every time.
* Weekday Schedule - Monday-Friday, 8:00 AM - 4:30 PM (No weekends!).
* Comprehensive Benefits Package - Health, dental, vision, and life insurance.
* 401K, Flexible Spending & Health Savings Account options.
* Paid Time Off & Sick Leave - Enjoy work-life balance.
* Employee Perks - Discounts, Employee Assistance Program, and a $400 Benefit Card.
Who We're Looking For
GWT is looking for hardworking individuals who are:
* Quick Learners - Willing to follow instructions, ask questions, and grow their skills.
* Team Players - Punctual, reliable, and respectful, with the ability to work independently.
* Focused & Detail-Oriented - Committed to accuracy, quality, and safety.
* Safety-Minded - Always adheres to company safety policies and procedures.
Tank Technician Responsibilities
Inspect, Service & Repair:
* Tanks and trailers to meet FHWA, FMCSA, DOT HM183, and hazmat standards.
* Pneumatic and hydraulic control systems, product pumps, and piping.
* Overfill systems (Scully, Civacon, Flotech, Titan Logix, Garnett).
* Air brake systems, valves, sensors, dome lids, shoes, drums, pads, and rotors.
* Low voltage wiring, harnesses, lights, batteries, and charging systems.
* Chassis, side-shells, caps, doors, retainers, fasteners, floors, and plates.
* Perform preventative maintenance and minor mechanical repairs.
* Troubleshoot electrical and lighting systems; perform sheet metal and paint work.
Installation, Welding & Fabrication:
* Install add-on components (toolboxes, pumping systems, ladders, brackets).
* Perform aluminum and steel MIG/TIG welding, including in confined spaces.
* Fabricate hydraulic pump systems and perform wood/metal carpentry.
* Complete wreck repairs and custom fabrication.
* Obtain company weld test certification.
Quality Checks & Reporting:
* Complete Mechanic's Service Reports.
* Prepare FHWA and HM183 testing documentation.
* Maintain clean, organized workspaces and tools.
Required Qualifications
* Minimum 1 year of experience servicing tank vehicles.
* Ability to lift/move up to 50 lbs.
* Own a personal set of hand tools.
* Strong mechanical knowledge of semi-trailer equipment and repair tools.
* Ability to operate hand, power, pneumatic tools, and welding equipment.
* Strong troubleshooting skills and ability to follow service guidelines.
Preferred Qualifications
* 3+ years of tank vehicle service experience.
* Tank, ASE, or welding certifications.
* Bilingual (Spanish) is a plus.
* Willingness to work overtime as needed.
Physical Demands & Work Environment
* Frequent standing, walking, kneeling, and lifting (up to 50 lbs.).
* Use of hands and arms for handling tools and materials.
* Work in confined spaces and at heights.
* Exposure to mechanical parts, chemicals, fumes, and varying temperatures.
* Moderate to loud noise levels; potential risk of electrical shock.
* Work may be performed in a shop, yard, or mobile service vehicle.
About Great Western Trailer
Great Western Trailer (GWT) is a growing Semi-Trailer Sales, Leasing, Rental, and Service company with 10 locations across 8 states. We operate in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK-and we're expanding!
Apply Today!
If you're passionate about tank trailer repair and want to grow with a company that values your skills, apply now and join our team in Oklahoma City, OK!
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
$33k-53k yearly est. 7d ago
Intern
First National Bank of Oklahoma 3.4
Oklahoma City, OK job
Chartered in 1917, First National Bank of Oklahoma saw a change with new ownership and management team in 2002 and recent years have been exciting. The bank's focus has been sharpened, two new Oklahoma City banking offices have been opened, new products developed and offered and we have an experienced staff to service our customers. We will continue evaluating service enhancements with a goal of delivering all of the banking services you require, while remaining true to our community banking roots.
Qualifications
We are currently hiring energetic and team-oriented interns who bring distinctive ideas and perspectives to our bank. We provide real-world experiences that highlight your skills and help you determine your career path after college. You will leave with a clear understanding of what it takes to succeed in the field of your choice.
Internships are available for students who are pursuing a degree in one of the following areas:
Accounting /Finance
Economics
Management Information Systems
Requirements:
Current college student entering their Junior or Senior year.
Pursuing a bachelor's degree in Accounting, Finance, Economics, or Management Information Systems from an accredited college or university.
Cumulative grade point average of 3.0 or above.
Excellent oral and written communication skills.
Demonstrated analytical and problem-solving ability.
High degree of self-motivation, passion, and a drive to learn.
This is an internship, typically a 10-week position. The job will include assisting Bank Officers and Associates with various projects, in addition to regular, recurring activities. Work schedule will be M-F 9:00 a.m.-4:00 p.m.
First National Bank of Oklahoma is an EO employer-M/F/Vets/Disabled.
$27k-33k yearly est. 11d ago
Loan Operations Business Analyst
Midfirst Bank 4.8
Oklahoma City, OK job
The Loan Operations Business Analyst position assists the Consumer and Business Express underwriting managers in research, implementation and data analytics related to their loan systems and ancillary applications.
Responsibilities:
Data Analysis
CreditQuest and Meridian Link data pulls/queries and ancillary systems such as Decisions
Completes data queries, understands how data interacts to identify anomalies to recommend improvements
Process monthly reporting and monitor for trends (regulatory, production, SLA driven reports)
Creates quality control reports to mitigate risk
Builds reporting decks for leadership to tell the story within the data
Research
Research anomalies to troubleshoot possible errors or roadblocks in data sets
Research functionality within systems and the interactions with operating systems such as Decisions
Collaborate with internal stakeholders and vendors, to understand issues and identify solutions within the system/data
Administration & Implementation Support of Ancillary Systems
Point of contact/administrator for applicable consumer and commercial systems
Partner with management regarding new and existing system functionality
Assist with system changes and implementation-the analyst is the first line of defense for technical support and preparing data feeds
Other projects/work as assigned
Position Requirements
Bachelor's degree, preferably in Mathematics or a related field (e.g. Statistics, Economics, Data Analytics, MIS or Computer Science)
Minimum of 2-3 years of experience with any combination of the following: data analysis, reporting, project management, system implementation and testing.
**To be considered for this position, candidates must currently reside in the Oklahoma City metro area.**
The ideal candidate will also demonstrate:
Ability to study an existing process, then leverage technology to design, build, implement, and train on process improvements leading to improved efficiency, reliability, or accountability
Excellent analytical, problem-solving, and critical thinking skills
Excellent multi-tasking skills, as there may be several urgent projects running concurrently
Proficiency working with formulas, pivot tables and charts, dynamic data sources, power pivot, & macros within Excel. Experience with VBA and Visio is preferred
Ability to learn and support multiple systems utilizing system documentation and additional resources
Desire to analyze data and build out critical management reporting
Successful candidates will demonstrate professional and effective communication
$43k-60k yearly est. 35d ago
Product Manager
Midfirst Bank 4.8
Oklahoma City, OK job
Can you see yourself enjoying the challenge of developing best in class financial products, leading and managing key projects, and impacting growth and profitability? We are seeking a proactive and strategic Product Manager to join our Retail Product Management team. The ideal candidate will be responsible for developing, executing and tracking new and existing strategies to grow their product lines. This position will report to the Senior Product Manager, with product lines primarily relate to consumer products such as Checking, Savings, Certificate of Deposit, Home Equity Loans and Line of Credit and Payment Solutions.
Our product managers deliver best-in-class products and are responsible for the entire product life cycle, from ideation to launch, while coordinating cross-functional teams to meet deadlines and deliver results. This role requires a balance of strategic thinking, project management expertise and the ability to prioritize tasks effectively in a fast-paced environment. You will work closely with key stakeholders to align product roadmaps with business goals and will continuously improve products and solve business challenges.
The successful candidate must:
Think outside the box and develop ideas, strategies and products for Retail Banking
Partner with internal departments to develop and execute marketing campaigns and promotions
Evaluate and conduct research and analysis to develop and suggest recommendations related to product, pricing, promotions and existing partnerships to various levels within the organization
Manage projects related to products, new development, existing changes, and related compliance and or regulatory changes
Become a subject matter expert on products, pricing, competition and customer trends to identify opportunities to produce best in class products and customer experience
Participate as a lead member of cross-functional internal teams, including Operations, Compliance, Legal, Risk, Marketing and Digital departments to deliver new or updated products and promotions.
Partner with external partners to integrate new products or services, including contract negotiations, risk assessments and relationship management
Additional responsibilities include:
Develop strategies to increase product production and portfolio growth
Evaluate current product offerings for improvements and efficiencies
Evaluate, negotiate and manage all programs for assigned product lines
Research, design and propose new products, based on industry research, data driven analysis, financial modeling and customer experience
Clearly communicate business requirements and lead cross-functional team in product set up
Work directly with marketing to position and promote product lines, as well as manage and monitor customer segments
Work directly with front line sales force to promote assigned product lines. Includes promotion and product training, problem solving and proactive outreach for efficiencies and improvements
Work directly with digital channel administrators to enhance online and mobile customer experience and engagement
Present detailed analysis of customer trends and opportunities to management
Must have the ability to manage all aspects of projects independently, from creation, tracking, communication to achieving deadlines
Extreme attention to detail and compliance with business processes and applicable regulations
Perform miscellaneous duties and ad hoc reporting as assigned
Position Requirements:
Bachelor's degree required in the areas of Finance, Accounting, Economics or Marketing; MBA and/or CPA preferred
2+ years of experience in product management with financial product exposure required; banking or financial industry strongly preferred
Ability to work both independently and contribute to team structure
Experience in working and leading cross-functionally with a wide breadth of stakeholders, including users, developers, business leaders and executives in order to generate buy-in for product direction
Experience in developing and implementing a product roadmap
Excellent written and verbal communication
Demonstrated experience in creative thinking and problem solving
Self-motivated
Ability to thrive in a fast-paced environment, managing several projects and tasks concurrently
Keen attention to detail and highly organized
Strong presentation skills
Advanced proficiency in Microsoft Office suite - Word, Outlook, Excel, PowerPoint
**To be considered for this position you must reside in the area**
**Incomplete applications will not be considered**
$81k-106k yearly est. 60d+ ago
Business Support Specialist I
Midfirst Bank 4.8
Edmond, OK job
Clerical and office support to Business Relationship Managers providing loans and deposit relationships to MidFirst business customers.
Maintenance of business loan accounts, including payment and loan history research, advance activity, regulatory compliance, account changes and file maintenance
Assist in the delivery of new loan accounts by coordinating loan closing and post-closing documentation and third-party services
Maintenance of business accounts, including file maintenance, regulatory compliance, account changes, and research of general inquiries related to deposit products
Assist in the maintenance and delivery of deposit related services such as completing online, bill pay, card and treasury management product fulfillment
Requirements
Minimum of 3 years of previous administrative or clerical support experience in a professional work environment
High School diploma or equivalent required with some college business courses preferred
General knowledge of bank processes
Working knowledge of business deposit and loan products highly desired
Excellent written and oral communication skills
Excellent PC skills
Excellent customer service skills
**Please note this is an in-office position.
Annual Salary Range: $42,000.00 - $60,000.00. This position is non-exempt. Compensation is aligned to experience, skills and education. Benefits: The bank offers a comprehensive benefits package including medical, dental, and vision coverage; paid holidays, vacation, and sick leave; and 401(K) plan. Hours of paid leave may vary based on position.
$42k-60k yearly 15d ago
Personal Banker
First Fidelity Bank 4.8
First Fidelity Bank job in Norman, OK
At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!
SUMMARY
The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank's accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Client Relations and Sales
* Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients' needs and recognizing and acting upon opportunities to offer Bank products and services.
* Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client's financial needs. Uses a consultative approach while tailoring recommendations and solutions.
* Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.
* Works to bring the client's expectations in line with the Bank's capabilities in order to achieve the client's desired outcome. In every interaction looks for ways to say "yes" to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.
* While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.
* Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.
* Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.
Teller Transactions
As needed, opens new accounts and assists with Teller transactions:
* Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and selling gift cards, savings bonds, cashiers and travelers checks.
* Assists clients with questions on accounts and researches to identify and resolve problems.
* Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.
* Verifies deposit amounts, examines checks, bonds and cashier's checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.
* Responsible for accuracy in balancing each day's transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.
Other Duties
* Leads by example, exceeding the expectations of the Bank's Mission, Core Values, and Golden Rules of Service.
* Complies with all policies, procedures and regulatory banking requirements.
* Demonstrates good work habits, attendance and follows policies and procedures.
* Performs other relevant duties as assigned.
* Regular and reliable attendance at work is an essential function of the job.
$25k-28k yearly est. 13d ago
Banking Associate - CD/IRA/Decedent
Midfirst Bank 4.8
Oklahoma City, OK job
This position is part of the CD, IRA, and Decedent department within our Bank Operations group. The CD, IRA, and Decedent department is responsible for ensuring new account documentation associated with CDs and IRAs is collected, accurate, and complete. They also ensure maintenance and activity on these accounts are performed according to policy and while adhering to applicable regulations. The team is also responsible for ensuring deposit accounts transactions are properly handled in the event a customer is identified or reported as being deceased. This position plays a key role in maintaining the integrity of our accounts, supporting front line personnel in a trusted advisor role, and collaborating with other departments as needed.
Typical hours for this position are Monday-Friday 8am-5pm. Occasional weekend and/or holiday hours may be required.
Position Requirements:
1-3 years banking experience is preferred
CD/IRA knowledge is preferred, but not required
Ability to accurately 10-key
Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
Problem solving skill with strong attention to detail
Excellent verbal and written communication skills
Ability to provide a high degree of customer service
Ability to perform job functions independently
In addition, the position is expected to read, reference, and interpret written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.
$30k-55k yearly est. 5d ago
Financial Audit Analyst
Midfirst Bank 4.8
Oklahoma City, OK job
The Financial Audit Analyst role manages the Sales Leadership Program audit function from data aggregation through review and reporting to monthly presentations to Personal Banking senior leadership and ensuring the Program aligns with the Bank's and with Personal Banking's sales goals and strategy.
Duties include:
Audits Personal Banking Sales Leadership Program (“SLP”) within the Bank to ensure accuracy and compliance with policy and procedures
Identifies improper documentation, researches issues and makes recommendations to improve policies or procedures accordingly
Leads audits to review for proper control and potential process efficiency improvements
Works with internal auditors to help reconcile discrepancies or support the internal auditing function
Familiar with a variety of the field's concepts, practices, and procedures
Relies on experience and judgment to plan and accomplish goals
Performs a variety of complicated tasks
A wide degree of creativity and latitude is expected
Executes monthly and ad hoc reporting
Creates and maintains databases, develops and performs queries both independently and at the direction of management
Position Requirements:
Bachelor's degree in Finance, Accounting, or Economics degree with a minimum of 3.25 GPA or better
1+ years of experience in audit role
2+ years of experience in an analytical setting
Strong analytical, logic, and math skills
Strong verbal & written communication skills
Must be a self-starter and work well with others
Strong proficiency in Excel, Access preferred
$50k-74k yearly est. 60d+ ago
Information Security Risk & Compliance Analyst
Midfirst Bank 4.8
Oklahoma City, OK job
The Security Risk and Compliance Analyst is a member of the information security team and works closely with the other members of the team, the business, and other IT staff to develop and manage security for one or more IT functional area (e.g., data, systems, network, and physical) across the enterprise.
The candidate will be able to effectively understand standard risk methodologies and the implementation of security controls in an enterprise environment.
Key Result Areas:
Work as part of a team to maintain security and integrity of corporate data and IT systems through activities including:
Develop and maintain enterprise security policies and procedures
Assist in the coordination and completion of information security risk assessments and documentation
Work with information security management to develop strategies and plans to enforce security requirements and address identified risks
Report to management concerning residual risk, vulnerabilities, and other security exposures including misuse of information assets and noncompliance
Work with IT department and members of the information security team to identify, select and implement technical controls
Provide direct support to the business and IT staff for security related
Maintain an awareness of security and control issues in emerging technologies
Perform other duties as assigned
Knowledge, skills, and experience required:
Bachelor's degree in Computer Science, Information Systems, or other equivalent degree or experience
Preferred Certifications (CISSP, CISA, CRISC, CRM, GSEC, etc.)
Strong analytical and problem-solving skills to enable effective security incident and problem resolution
Proven ability to work under stress with the flexibility to handle multiple high-pressure tasks simultaneously
Ability to work well under minimal supervision
Strong team-oriented skills with the ability to interface effectively with a broad range of people and roles, including vendors and enterprise personnel
Strong written and verbal communication skills and attention to detail for board level committee and regulatory reporting
Strong customer/client focus with the ability to manage expectations appropriately
General understanding of risk management
Knowledge of security methodology frameworks and regulatory requirements such as NIST, CIS, HIPAA, PCI, and FFIEC
Microsoft Excel, Word, and Visio skillset for the creation, tracking and reporting of security metrics (e. graphs, formatting, basic formulas)
Preferred Qualifications:
Understanding of enterprise risk management systems and automation platforms
Experience with Data Loss Prevention (DLP) and Vulnerability Management solutions
*This position is on-site located in Oklahoma City, must reside within the area to be considered.
*Position requires a minimum of 3 years of relevant US based experience.
#LI-Onsite
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$77k-104k yearly est. 57d ago
Project Manager
First Fidelity Bank 4.8
First Fidelity Bank job in Oklahoma City, OK
The Project Manager (PM) leads end-to-end project delivery while performing the business analysis required to achieve measurable outcomes. This integrated role merges project management (scope, schedule, risk, stakeholder alignment) with requirements, process design, and solution validation, embedding a Lean mindset, a Human Centric AI approach, and a KPI-driven culture into every initiative. The PM operates within established project management standards and partners closely with business units, technology teams, vendors, and colleagues to ensure value, compliance, and transparency.
Primary Duties & Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Project Management (Delivery):
Own outcomes from initiation through closure; manage scope, schedule, budget, dependencies, risks, and issues.
Communicate effectively with stakeholders and sponsors to keep them informed and engaged.
Maintain a right-sized project plan, RAID (Risk, Assumptions, Issues, Dependencies) log, stakeholder communication plan, and change control.
Drive cross-functional execution and coordinate vendor work.
Use Organizational Process Assets (OPAs): templates, stage gates, playbooks, and lessons learned.
Business Analysis (Requirements & Design):
Lead discovery and elicitation (interviews, workshops, observation, document analysis) to define current state, pain points, and desired outcomes.
Produce clear, testable requirements (business requirement documents, user stories, acceptance criteria), process maps, and solution options with impact analysis.
Partner with technical teams to ensure feasibility, security/compliance alignment, and effective user acceptance testing, and change management.
Lean Mindset & Continuous Improvement:
Model and coach a Lean mindset (waste identification, value focus, standard work, visual management) within day-to-day project practices.
When project work uncovers waste, rework, control gaps, or improvement opportunities, initiate appropriate Lean improvements within the project scope (e.g., refine handoffs, standardize work, simplify steps) and coordinate with designated Lean facilitators or process owners for any formal Kaizen events. Note: This role is not responsible for leading Kaizen events; those are conducted outside the PM/BA role.
Human Centric AI Practices:
Identify and scope AI/automation use cases and opportunities (task automation, copilots, predictive dashboards) to increase throughput and quality.
Partner with Data Engineering/IT to assess risks/controls and adoption; track realized value against plan.
KPI Definition & Transparency:
Define KPIs/OKRs for projects (value delivery, budget adherence, on-time milestones, adoption/utilization, error/defect rate).
Embed KPI tracking in project artifacts and PM reporting; ensure post-go-live benefit realization.
Governance, Compliance & Risk:
Operate within project management governance, vendor/risk policies, and banking regulatory expectations (e.g., SOC/GLBA/PCI/FFIEC as applicable).
Ensure proper evidence and documentation for audits, model/use-case reviews (for AI), and vendor oversight.
Collaboration & Culture:
Mentor colleagues on PM standards; provide clear tasks, templates, and feedback.
Support training sessions on Lean mindset (non-Kaizen leadership), AI usage, OPAs, and KPI discipline.
Other Duties:
Perform other duties as assigned by the Project Management Manager or Director of Electronic Banking.
Regular and reliable attendance is a requirement of any job at the Bank.
Qualifications
Experience:
Proven delivery of process automation, workflow optimization, business analytics, or platform implementations (core banking, digital banking, payments, data/BI).
Education & Certifications:
Bachelor's degree in Business Administration, Project Management, or related field required.
Project Management Professional (PMP), Lean facilitator, or similar certification preferred.
Skills & Competencies
Project delivery (planning, dependency/risk management, stakeholder communications, vendor coordination).
Requirements engineering, process mapping (BPMN/Visio/Miro), data fluency, testing/UAT planning.
Lean mindset and continuous improvement; ability to model Lean behaviors without leading Kaizen events.
AI & automation literacy: scope use cases, collaborate with technical teams, track value realization.
KPI discipline: define/track KPIs and benefits; working knowledge of BI tools (e.g., Power BI).
Executive communication, facilitation, negotiation, change leadership; high ownership/self-starter.
ADDITIONAL INFORMATION
Supervisory Responsibility: None
Physical Requirements: Normal office activity. Occasional travel between locations as needed.
AA/EOE/D/V/MEMBER FDIC
$57k-66k yearly est. 7d ago
Loan Documentation Specialist
First Fidelity Bank 4.8
First Fidelity Bank job in Oklahoma City, OK
At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!
SUMMARY
Supports Commercial and Retail Banking Teams through timely and accurate preparation of commercial, real estate, and consumer loan documents, both simple and complex. Has thorough understanding of most types of loans and other related requirements and can independently act to meet those requirements. Gathers, compiles, and evaluates information, as well as obtains documents necessary for timely completion of a loan. Works under minimal supervision while supporting the Commercial and Retail Banking functions. Has a thorough understanding of regulatory requirements and legal requirements for all bank markets.
PRIMARY DUTIES/RESPONSIBILITIES:
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
* Represents the bank in a positive, courteous, friendly, and professional manner, including telephone, email, and other methods of communicating.
* Gathers, and evaluates information from loan clients, title companies, and other parties, such as tax returns, collateral information, financial documents, etc.
* Responsible for creating commercial, real estate, and consumer loan promissory notes, loan agreements and all other types of documents in accordance with the terms and conditions of credit policy and approval and in compliance with local, state, and federal regulatory requirements.
* Responsible for security of loan documents, including the perfection of the Bank's interest in collateral and protection of documents which represent the Bank's security interest (i.e. security agreements, recorded deeds, vehicle titles, UCC-1 forms, etc.)
* Responsible for ensuring that loan document packages are complete and ready for funding and boarding including coordination with title and/or escrow companies for closing.
* Responsible for meeting service level guarantees for provision of loan documents based on scheduled loan closings.
* Communicates and coordinates with bank colleagues to collect additional information needed to prepare loan documents.
* Responsible for timely and accurate booking and funding of loans. Performs a pre- and post-documentation review of loan documentation.
* Responsible for requesting title work, appraisals, and flood determinations for real estate secured loans
* Responsible for requesting new credit card requests as well as increases to credit cards for consumer and commercial clients.
* Prepares general correspondence and all types of commercial, real estate, and consumer loan documents
* Responsible for payment of loan related invoices.
* Completes special projects as assigned by Loan Operations Management.
* Performs other related duties as assigned.
$39k-44k yearly est. 23d ago
Credit Card Analyst
Midfirst Bank 4.8
Oklahoma City, OK job
The Credit Card Analyst will assist with management of the credit card program, particularly related to reporting and credit card related metrics. This position will also help with annual budgeting and monthly oversight of financials. They will also assist with policies and procedures governing the program as well as vendor management. Responsible for generation and monitoring of standard and ad hoc reporting as needed.
Other responsibilities include:
* Daily, weekly, monthly and quarterly reporting for the Credit Card Program as well as ad hoc reports as needed
* Be a primary resource for understanding and knowing the credit card data and assisting other departments with their own credit card reporting
* Assist with various operational/program management support, rewards redemption/monitoring, delinquency monitoring (particularly in business/commercial products)
* Assist with policies and procedures
* Provide assistance with process improvement related to the credit card program overall throughout the bank
* Continually looking for areas to streamline and gain efficiencies as well as improving the customer and/or internal employee experience
* Responsible for assisting with annual budget and monthly monitoring/variance analysis
Position Requirements:
* Bachelor's degree required; finance, accounting, math, economics, or statistics preferred
* Minimum 1-3 years of related analytical experience
* Strong knowledge of Microsoft Office with an advanced level of proficiency in Excel; Access knowledge preferred.
* Proficiency in relational databases and analytical tools such as SQL preferred
* Exceptional organizational skills and strong attention to detail
* Outstanding communication skills
* Ability to think critically and creatively
* Strong analytical capabilities
* Strong organizational and project management skills * Position requires a minimum of 3 years of relevant US based experience
**To be considered for this position you must reside in the area**
**Incomplete applications will not be considered**
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