First Fidelity Bank jobs in Oklahoma City, OK - 54 jobs
Customer Resolution Specialist
First Fidelity Bank 4.8
First Fidelity Bank job in Norman, OK
Looking for a rewarding career in customer service? We just increased our hourly minimum rate! We're also offering a $1,000 sign-on bonus with a 1-year retention agreement. We'll provide you with the training needed to be successful! Schedule: 12:00pm - 9:00pm Mon, Tues, Wed, Thur
8:00am - 5pm Saturdays
SUMMARY
The Customer Resolution Specialist (CRS) provides exceptional service in the Bank's Contact Center by interacting with clients over the telephone and through online chat methods. Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, using critical thinking skills, and recommending appropriate products or services. The successful CRS demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy, and patience. Excellent communication skills over the telephone and live chats and the ability to handle a large volume of contacts are essential. The CRS role is challenging, and the environment is fast paced, yet rewarding. Our colleagues take the time to truly listen to our clients and take ownership so they can effectively resolve all inquiries and concerns.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
* Provides prompt, courteous, and accurate service to clients, via the telephone, mobile app and live chat. Responds to client inquiries, requests, and concerns. Identifies, researches, and resolves issues using systems and resources available, taking ownership of each client interaction.
* Maintains a friendly and outgoing personality to deal calmly with client problems and questions. Effectively de-escalates client issues using empathy and conflict resolutions skills.
* Processes requests from both internal and external clients.
* Quickly learns about Bank products, services, systems, policies and procedures through ongoing training, self-study and career development. Makes efficient use of time despite frequent interruptions and utilizes downtime to learn more about Bank.
* Utilizes effective listening and discernment skills, asks need-defining questions, recognizes client needs and matches them with appropriate products through sales or referrals and applies appropriate taglines when offering bank products and services.
* Utilizes effective time management and prioritization skills in order to handle a high volume of multiple communication methods in a fast-paced environment.
* Works well in a group setting and maintains a courteous and professional demeanor.
* Demonstrates effective teambuilding skills and contributes ideas and suggestions that benefit the team and clients.
* Provides technical support for online banking and other bank-wide products.
* Assists clients with loan and new account applications, including scheduling closings at a branch location.
* Input disputes for clients via the telephone and internet.
* Makes outbound calls to clients concerning suspected fraudulent transactions.
* Maintains the highly confidential nature of client information and records.
* Consistently supports the Bank and its Mission, Vision and Core Values.
* Serves as support for the Virtual Bank, Banno and Chat services, Treasury service clients, and other duties as needed to meet department needs.
* Performs other relevant duties as assigned by the Customer Service Managers or Director.
* Arrives at work and is available to take calls at the start of scheduled shift. The contact center can only achieve our goals and properly serve clients if every colleague adheres to his or her schedule. Therefore, regular and reliable attendance and punctuality is essential.
$25k-29k yearly est. 36d ago
Looking for a job?
Let Zippia find it for you.
Loan Documentation Specialist
First Fidelity Bank 4.8
First Fidelity Bank job in Oklahoma City, OK
At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!
SUMMARY
Supports Commercial and Retail Banking Teams through timely and accurate preparation of commercial, real estate, and consumer loan documents, both simple and complex. Has thorough understanding of most types of loans and other related requirements and can independently act to meet those requirements. Gathers, compiles, and evaluates information, as well as obtains documents necessary for timely completion of a loan. Works under minimal supervision while supporting the Commercial and Retail Banking functions. Has a thorough understanding of regulatory requirements and legal requirements for all bank markets.
PRIMARY DUTIES/RESPONSIBILITIES:
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
* Represents the bank in a positive, courteous, friendly, and professional manner, including telephone, email, and other methods of communicating.
* Gathers, and evaluates information from loan clients, title companies, and other parties, such as tax returns, collateral information, financial documents, etc.
* Responsible for creating commercial, real estate, and consumer loan promissory notes, loan agreements and all other types of documents in accordance with the terms and conditions of credit policy and approval and in compliance with local, state, and federal regulatory requirements.
* Responsible for security of loan documents, including the perfection of the Bank's interest in collateral and protection of documents which represent the Bank's security interest (i.e. security agreements, recorded deeds, vehicle titles, UCC-1 forms, etc.)
* Responsible for ensuring that loan document packages are complete and ready for funding and boarding including coordination with title and/or escrow companies for closing.
* Responsible for meeting service level guarantees for provision of loan documents based on scheduled loan closings.
* Communicates and coordinates with bank colleagues to collect additional information needed to prepare loan documents.
* Responsible for timely and accurate booking and funding of loans. Performs a pre- and post-documentation review of loan documentation.
* Responsible for requesting title work, appraisals, and flood determinations for real estate secured loans
* Responsible for requesting new credit card requests as well as increases to credit cards for consumer and commercial clients.
* Prepares general correspondence and all types of commercial, real estate, and consumer loan documents
* Responsible for payment of loan related invoices.
* Completes special projects as assigned by Loan Operations Management.
* Performs other related duties as assigned.
$39k-44k yearly est. 16d ago
Business Process Analyst
Midfirst Bank 4.8
Oklahoma City, OK job
The Business Process Analyst is a management track-level position within Midland Mortgage, a Division of MidFirst Bank's, Business Initiatives team, where you will present recommendations for process redesign, project manage agreed upon initiatives, and build your leadership skills. In this role, you will have the opportunity to work with senior management and make a positive impact in the Company by pursuing your creative ideas, managing them to resolution, and building valuable relationships and influence. This is a fun and challenging position with excellent upward mobility and exposure to all aspects of the business!
Responsibilities of the position include:
Comprehensive hands-on review and documentation of business processes to provide recommendations that will increase the efficiency and effectiveness of the operations
The creation and management of detailed project plans to ensure the successful implementation of initiatives
Overseeing the implementation of solutions such as process re-designs, advancements in technology, new or enhanced internal controls or other improvements to the business operation
Coordination of training and instruction to impacted personnel when processes are modified
Effective communication and presentation to various levels of management and staff within the organization
Management of multiple projects to completion and to the satisfaction of business operations
Participation in management training and development
This position is on-site at our corporate campus in north Oklahoma City. Candidates must live in neighboring states to be considered for this opportunity.
Position Requirements:
Bachelor degree with a minimum GPA of 3.25 or higher in:
Finance
Accounting
Mathematics
Economics
Management
Organizational Leadership
Supply Chain Management
Entrepreneurship
Industrial Engineering
Management Information Systems
In lieu of the specific degree, candidate's who possess a degree with a minimum GPA of 3.0 or better (higher than 3.25 is preferred) AND two (2) or more years' relevant experience including one or more of the following will also be considered:
workflow management
business process design
project management
System implementations
Exceptional analytical skills
Excellent verbal and written communication skills
The ability to work independently and collaboratively
An aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment
Essential skills include creativity, self-motivation, organization, attention to detail, inquisitiveness and outstanding problem-solving abilities
Must reside within the market area
#MM
#LI-DNI
$72k-99k yearly est. 48d ago
Relationship Mgr - Aviation Finance
Midfirst Bank 4.8
Oklahoma City, OK job
Reporting to the Director of Aviation Finance, this role is responsible for sourcing, marketing, and underwriting financing solutions for fixed-wing aircraft acquisitions and refinancing. The officer to originate and manage an aircraft loan portfolio, ensures compliance, and supports business growth through effective relationship management and risk oversight.
Key Responsibilities
Serve as the primary relationship manager for borrowers, driving customer loyalty and expanding loan and deposit products.
Originate, underwrite, and close aircraft loans, ensuring compliance with policies, approval terms, and loan agreements.
Negotiate and present renewals, modifications, waivers, and new credit requests to borrowers and approval authorities.
Develop and execute customer retention strategies, including nationwide onsite visits and participation in industry conferences for branding, marketing, and education.
Prospect for new business, maintain broker and dealer networks, and cross-sell bank products and services.
Oversee loan portfolio quality, including grading, collections, annual reviews, renewals, exception clearing, and financial trend monitoring.
Conduct comprehensive financial analysis, proactively identify and report adverse trends, and complete standardized compliance, risk assessment, and grading reports.
Interpret and negotiate loan and collateral documentation, ensuring compliance and risk oversight.
Maintain up-to-date knowledge of aviation industry risks, regulations, and governance through ongoing training and industry engagement.
Qualifications
Bachelor's degree in Business Administration, Accounting, or Finance.
Minimum 12 years' experience in commercial/corporate banking and aviation finance.
Extensive knowledge of corporate aviation markets, aircraft valuation, and underwriting.
Strong analytical, problem-solving, and relationship management skills.
Excellent written and verbal communication and presentation abilities.
Proficiency in Microsoft Office and related software.
Ability to work independently and make timely decisions.
Pilot license preferred.
$53k-86k yearly est. 4d ago
Sr Database Admin
Midfirst Bank 4.8
Oklahoma City, OK job
Primarily responsible for the definition, creation, and maintenance of database architecture and ETL processes using TSQL coding and SSIS. Analyzes, tests, and implements physical database design supporting various business applications. Experience in creating and managing a Data Warehouse to be used for end-user reporting. Ensures data recovery, maintenance, data integrity, and space requirements for the physical database are met through formulation and monitoring of policies, procedures, and standards relating to database management. Above all, ensures data management processes meet business objectives and establishes and maintains a high level of user trust and confidence in the individual's knowledge of and concern for users' business needs.
Principal duties and responsibilities:
Obtain an in-depth understanding of the data requirements and business needs;
Research and recommend optimal design criteria; publish standards and work with analysts/development staff to build and maintain an efficient and standardized environment
Resolve problems and answer questions related to data handling processes; contact vendor support when necessary; implement additional error handling; facilitate database changes and client problem resolution with optimum speed and efficiency;
Closely monitor performance; identify problems and implement solutions; ensure the database is running at optimum speed and efficiency;
Monitor file system space, database allocation, etc.; verify efficient use of disk storage; reclaim dead space; optimize space allocation and avoid out-of-space conditions;
Automate procedures at regular intervals; use tools to reorganize or defragment database table spaces, tables, and indexes; provide efficient database environment to maximize productivity and improve performance;
Create and maintain technical documentation (including, but not limited to, ETL process, ERD, etc.);
Other duties and tasks as assigned.
Position Requirements:
5 years experience in System Analysis, Design, Development and Database Administration of MS SQL Server. Strong T-SQL programming skills are a must.
Experience in creating and maintaining a SQL Data Warehouse
Experience working as a DBA in MS SQL server 2016 or newer in Production and Development environments as well as experience in upgrading SQL Server. Experience with other RDBMS solutions is a plus.
Experience with SSIS to develop ETL solutions with a strong understanding of good schema design practices;
Experience supporting and optimizing data access for large volume reporting
Strong analytical and problem solving skills/background, consistently strong work ethic, independent initiative, and interpersonal skills.
Strong project management and time management skills
Expert oral and written communication skills
Exhibits excellent teaching and training skills
Excellent understanding of banking data and/or bank operations business processes is a plus
* Must reside within the market area to be considered.
*Position requires a minimum of 3 years of relevant US based experience.
#LI-DNI
$94k-111k yearly est. 36d ago
Maintenance Mechanic
Midfirst Bank 4.8
Oklahoma City, OK job
MidFirst Bank is seeking an experienced Maintenance Mechanic to handle general facility maintenance, to include addressing plumbing, electrical and/or HVAC issues. Mechanic will support corporate offices and banking centers in the Oklahoma City metro area.
Additional duties include:
Scheduling and performing routine preventative maintenance and service for each facility
Using a variety of power and hand tools to perform job functions
Working effectively with other team members
Working with provided work order system
An essential duty of this position is driving a vehicle. Employees working in this position must be in compliance with MidFirst Bank's Vehicle Use Policy (“Policy”).
Working hours are scheduled between 8:00am - 6:30pm, typically Monday - Friday. Some weekend hours may be required, as needed.
Position Requirements
To be considered for this position, candidates must possess:
2 years' experience in one or more of the building trades (plumbing, electrical, HVAC, etc.)
Successful trade or vocational school completion preferred, but not essential
Ability to walk, stand, and lift heavy objects for an extended period of time
Excellent written and verbal communication skills
Ability to act competently in emergencies
$40k-52k yearly est. 8d ago
Corporate Lease Administrator
Midfirst Bank 4.8
Oklahoma City, OK job
Positions Description:
The Corporate Lease Administrator is responsible for overseeing the day-to-day operations of commercial properties, ensuring they run smoothly and remain profitable. This includes overseeing financial aspects like rent invoicing, collections, calculating operating expenses, and overall budgeting as well as managing tenant relations and tracking maintenance and repairs. They also ensure proper compliance with all relevant regulations and maintain positive relationships with tenants and vendors as well as oversee the entire lifecycle of leasing agreements, ensuring accuracy, compliance, and efficiency.
Primary Responsibilities Include:
Lease Management: Oversee the entire lease lifecycle (for both MidFirst as tenant and MidFirst as landlord), from creation and execution to renewals and terminations.
Document Review and Maintenance: Review and maintain accurate records including a lease tracking database of all lease-related documents, including amendments, addendums, and correspondence.
Familiarity with Relevant Software and Tools: Familiarity with using Yardi lease tracking and property management tools and other relevant software such as Microsoft Excel for tracking payments and budgets.
Additional Responsibilities:
Financial Tracking: Receive, allocate, and track third-party rent payments by tenants due to the Bank. Facilitate required payments for leased space in Bank as tenant locations include tracking rent increases, operating expense reconciliations, and other occupancy costs.
Communication:Serve as a point of contact for tenants, property managers, and other stakeholders on lease-related issues.
Financial Reporting:Generate regular reports on lease status, performance, and key dates.
Tenant Communication:Handle tenant relations including addressing complaints and ensuring a positive tenant experience.
Maintenance Tracking & Budgeting: Work with the Facilities Department to track cost and scheduling of maintenance and repairs.
Accounts Receivable: Manage budgets, collect rent, process payments, and provide financial reports to property owners.
Vendor Communication: Assist with ensuring contractors and service providers are properly vetted for all leased locations and oversee vendor performance.
Position Requirements:
A minimum of 2 years of relevant experience in lease administration, property management, or commercial real estate plus a bachelor's degree in business, finance, real estate or related field.
Successful Candidates Will Also Possess:
Strong diligence to provide a meticulous approach to review and manage leases and property documents to ensure completeness.
Possess experience managing commercial properties and leases!
Professional written and verbal communication to effectively communicate lease and contract terms and facilitate the negotiation of favorable outcomes.
Outstanding organizational and time management skills to track over a hundred leases and oversee multiple properties with third party tenants.
** This position is located on our corporate campus in Oklahoma City, OK, and does not offer a hybrid or remote work schedule.
$42k-58k yearly est. 8d ago
Personal Banker
First Fidelity Bank 4.8
First Fidelity Bank job in Norman, OK
At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!
SUMMARY
The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank's accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Client Relations and Sales
* Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients' needs and recognizing and acting upon opportunities to offer Bank products and services.
* Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client's financial needs. Uses a consultative approach while tailoring recommendations and solutions.
* Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.
* Works to bring the client's expectations in line with the Bank's capabilities in order to achieve the client's desired outcome. In every interaction looks for ways to say "yes" to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.
* While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.
* Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.
* Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.
Teller Transactions
As needed, opens new accounts and assists with Teller transactions:
* Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and selling gift cards, savings bonds, cashiers and travelers checks.
* Assists clients with questions on accounts and researches to identify and resolve problems.
* Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.
* Verifies deposit amounts, examines checks, bonds and cashier's checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.
* Responsible for accuracy in balancing each day's transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.
Other Duties
* Leads by example, exceeding the expectations of the Bank's Mission, Core Values, and Golden Rules of Service.
* Complies with all policies, procedures and regulatory banking requirements.
* Demonstrates good work habits, attendance and follows policies and procedures.
* Performs other relevant duties as assigned.
* Regular and reliable attendance at work is an essential function of the job.
$25k-28k yearly est. 6d ago
Mortgage Lending Officer
Midfirst Bank 4.8
Moore, OK job
Responsibilities for this position include originating investment quality mortgage loans (FHA, VA, Conventional, non-conforming) by selling MidFirst Mortgage Lending products and services to the Realtor and home builder communities as well as servicing mortgage referrals from banking centers. This position has a minimal monthly salary but is primarily commission based.
Position Requirements
Have at least 1 year of mortgage experience
Ability to work independently and develop a referral network independently
Strong PC skills with intermediate skills in programs such as Microsoft Word and Excel
Compliance with MidFirst Bank's Vehicle Use Policy as driving a vehicle is an essential duty of this position
$33k-44k yearly est. 26d ago
Sr. Digital Banking Vendor Project Manager
Midfirst Bank 4.8
Oklahoma City, OK job
We are seeking a highly motivated and strategically-minded professional to serve as a key liaison between business and technology teams. This individual will play a critical role in driving cross-functional initiatives, translating business needs into actionable plans, and engaging with stakeholders across all levels of the organization. The ideal candidate thrives in navigating change, can adapt in dynamic or evolving environments, brings a strong mix of business acumen and technical fluency, and is comfortable working independently while building strong relationships and fostering collaboration across functions.
Key Responsibilities:
Effectively communicate complex ideas and business requirements both verbally and in writing.
Present confidently to senior and executive leadership, especially in high-pressure or skeptical settings.
Maintain strong working relationships across internal teams, including IT personnel, business leaders, and technology vendors.
Collaborate and lead cross-functional teams, aligning technical, business, and creative stakeholders toward common goals.
Translate strategic objectives into clear, actionable plans and product roadmaps.
Develop and manage product backlogs, prioritize initiatives, and monitor progress to completion.
Proactively identify and address challenges with minimal oversight, applying critical thinking and strategic foresight.
Build productive relationships across departments to drive alignment and achieve shared business goals.
Operate effectively in dynamic, fast-changing environments with a high degree of ambiguity.
Demonstrate initiative, ownership, and a willingness to learn in every aspect of the role.
This position is on-site at our Nichols Hills Tower in north Oklahoma City; therefore, you must to reside in this area/neighboring states in order to be considered for this opening.
Required Qualifications:
Bachelor's degree in business, computer science, or related discipline
5 years' relevant experience including one or more of the following:
Strategic thinking and relationship-building applied in complex or fast-paced business environments
Collaboration with cross-functional teams such as developers, business units, and executives
Engagement directly with senior executives and management of high stakes communications
Successful navigation through periods of organizational change, delivering results in ambiguous scenarios
Design and implementation of solutions to address complex, cross-functional business challenges
Business acumen with the ability to align initiatives to organizational goals
Familiarity with financial services industry standards and terminology is preferred
Foundational knowledge of software development principles, tools, and lifecycle
Strong verbal, written, and presentation skills, with the ability to tailor messages to various audiences
Ability to work independently, set priorities, and manage multiple projects simultaneously
Strong analytical, critical thinking, and strategic problem-solving skills
Solid interpersonal skills to engage with internal stakeholders and external partners alike
Strong technical aptitude and the ability to understand complex IT environments
Understanding of financial concepts and how they apply to business strategy is preferred
$95k-122k yearly est. 60d+ ago
Intern
Midfirst Bank 4.8
Oklahoma City, OK job
Do you have an interest in valuing, acquiring, managing, and reporting on a large and dynamic portfolio of fixed income assets? Do you thrive in a complex, fast-paced, analytical-oriented environment? The Mortgage Acquisition Summer Internship Program offers qualified students the opportunity to integrate academic learning with hands-on, practical experience in a fast-paced acquisition and management environment. Key focal areas during the program will be supporting the business efforts to acquire whole loans, mortgage-backed securities and mortgage servicing rights in the secondary market, as well as supporting transaction management, data analytics, forecasting, and financial reporting on the Division's business performance. After orientation, the first five weeks of the program are rotational, with interns spending time across five functional areas of the Mortgage Acquisition team: Valuation, Research, Model Development, Financial Planning & Analysis, Transaction Management. During the last four weeks of the program, interns will be doing development-oriented individual and group project work. Summer interns will work closely with senior decision-makers, and will gain insight into advanced business decision processes. This program offers an accelerated path towards full-time employment for select hard-working individuals who are passionate about learning and are motivated by positive impact on the team's strategy execution.
Position Requirements:
⪠The ideal candidate is a highly-motivated learner with a proven track record of success, who thrives in challenging, fast-paced and occasionally high-stress environments.
⪠The candidate must have strong quantitative abilities and must possess excellent problem-solving and analytical skills.
⪠The candidate must be a team-oriented self-starter who can work independently or contribute selflessly to a team effort.
⪠The candidate is familiar with general accounting and finance concepts.
⪠The candidate must have strong verbal and written communication skills and must demonstrate ability to articulate complex concepts in a clear and succinct manner.
⪠Candidates must have completed their Junior year in college by the beginning of the internship or be enrolled in a relevant graduate program.
⪠The position requires a 3.5 minimum GPA with an undergraduate major or graduate program in Finance, Accounting, Mathematics, or Economics. Candidates with an additional major or minor in Risk Management, Statistics, Data Analytics, Data Science, or MIS will be given stronger consideration.
Program Details:
The Summer internship program runs for approximately ten weeks from Wednesday, May 27th to Friday, July 31st, 8:30-5:00 each business day. Daily work will include a focus on both academic and experiential learning. Interns will develop a macro understanding of banking and financial systems, a micro understanding of the secondary mortgage markets, and a high-level understanding of the mortgage acquisition business. The internship is compensated at a rate of $32 per hour. The program is onsite in the Oklahoma City office at 999 NW Grand Boulevard, and does not offer hybrid/remote work.
$32 hourly 12d ago
SVP Director of Treasury Management Strategy & Technology
Midfirst Bank 4.8
Oklahoma City, OK job
The Director of Treasury Management Strategy and Technology leads the development and execution of technology strategy initiatives designed to meet the evolving needs of business customers. This role is responsible for creating and implementing strategies for bank-wide core deposit acquisition, with a strong focus on innovative solutions that attract less rate-sensitive deposits and generate fee income opportunities. The Director will manage strategic projects across the bank that connect Treasury Management Sales, Commercial Product Management, Bank Operations, and Corporate Technology.
Key Responsibilities:
Drive technology strategy with a focus on meeting business customer requirements, creating operational efficiencies for businesses, and delivering best-in-class technology solutions that streamline processes and enhance the overall client experience.
Develop and implement strategies for core deposit acquisition, emphasizing creative solutions that reduce rate sensitivity and increase fee income.
Explore and develop differentiators for industry vertical sales strategies targeting deposit-rich segments and acquisition of core deposits and operating business.
Manage strategic projects that bridge Treasury Management Sales, Commercial Product Management, Bank Operations, and Corporate Technology.
Serve as a liaison between Commercial Product Management and Center for Digital Advancement/Corporate Technology teams.
Oversee product enhancement prioritization, identify product gaps, and advise on new technology opportunities.
Enhance product profitability by scoping new technology, managing vendor relationships to ensure competitive pricing, and advising on product pricing structures.
Attend high-profile corporate client calls to gather feedback on products, technology needs, and banking challenges.
Stay current with industry trends, interface with vendors, and represent the bank at industry conferences.
Requirements
Bachelor's degree and a minimum of 5 years treasury management leadership experience, including a track record of meeting goals and demonstrated knowledge of treasury management products, technology and understanding of financial and risk management processes. Must have the ability to travel as necessary to perform essential job responsibilities. CCM/CTP certification preferred.
$86k-123k yearly est. 60d+ ago
Sr Financial Analyst- Cost of Servicing
Midfirst Bank 4.8
Oklahoma City, OK job
The Servicing Cost Analyst is responsible for analyzing, tracking, and reporting cost drivers within the mortgage servicing organization. This role supports financial performance by providing visibility into operating expenses, headcount utilization, and process efficiency. The analyst partners with finance, operations, and strategy teams to identify opportunities to optimize costs, improve productivity, and align staffing with business demand.
Key Responsibilities:
Develop and maintain detailed cost driver models for major servicing functions (call center, escrow, default, cash management, etc.).
Analyze operating expenses to identify trends, variances, and drivers impacting financial performance.
Monitor headcount and staffing levels against budget, workload, and key performance indicators (KPIs).
Partner with department leaders to evaluate workforce productivity and recommend staffing adjustments.
Support the development of annual budgets, quarterly forecasts, and long-term servicing cost models.
Provide actionable insights and reporting to senior leadership on servicing expense performance.
Create and maintain dashboards, scorecards, and financial reporting tools that track unit costs and efficiency metrics.
Conduct ad hoc financial and operational analysis to support business cases and strategic initiatives.
Identify opportunities for process automation, vendor optimization, and expense reduction.
Ensure accuracy and integrity of cost and expense reporting through reconciliation and quality checks.
Qualifications:
Bachelor's degree in Finance or Accounting with minimum GPA of 3.0.
5+ years of experience in financial analysis, cost accounting, or business analytics (mortgage servicing or financial services industry preferred).
Strong understanding of operating expense structures, cost allocations, and workforce management.
Advanced proficiency with Excel and experience with financial modeling and data visualization tools (e.g., Cube, Power BI).
Excellent analytical, problem-solving, and critical thinking skills.
Ability to communicate complex financial insights clearly to both financial and non-financial audiences.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Knowledge of mortgage servicing operations, metrics, and regulatory environment a plus.
Position requires a minimum of 3 years of relevant US based experience.
Key Competencies:
Financial and Business Acumen
Analytical Thinking and Attention to Detail
Strategic Cost Management
Workforce/Headcount Planning
Cross-Functional Collaboration
Clear and Concise Communication
** To be considered candidates must reside in the area**
***Position is onsite in Oklahoma City***
#MM
$62k-94k yearly est. 60d+ ago
Business Support Specialist I
Midfirst Bank 4.8
Edmond, OK job
Clerical and office support to Business Relationship Managers providing loans and deposit relationships to MidFirst business customers.
Maintenance of business loan accounts, including payment and loan history research, advance activity, regulatory compliance, account changes and file maintenance
Assist in the delivery of new loan accounts by coordinating loan closing and post-closing documentation and third-party services
Maintenance of business accounts, including file maintenance, regulatory compliance, account changes, and research of general inquiries related to deposit products
Assist in the maintenance and delivery of deposit related services such as completing online, bill pay, card and treasury management product fulfillment
Requirements
Minimum of 3 years of previous administrative or clerical support experience in a professional work environment
High School diploma or equivalent required with some college business courses preferred
General knowledge of bank processes
Working knowledge of business deposit and loan products highly desired
Excellent written and oral communication skills
Excellent PC skills
Excellent customer service skills
**Please note this is an in-office position.
Annual Salary Range: $42,000.00 - $60,000.00. This position is non-exempt. Compensation is aligned to experience, skills and education. Benefits: The bank offers a comprehensive benefits package including medical, dental, and vision coverage; paid holidays, vacation, and sick leave; and 401(K) plan. Hours of paid leave may vary based on position.
$42k-60k yearly 8d ago
Item Processing Associate
Midfirst Bank 4.8
Oklahoma City, OK job
This position is part of the Item Processing (IP) department within our Bank Operations group. Item Processing is responsible for collecting all of the paper transactions and deposits made through our various channels (banking centers, mobile phone, ATM, commercial remote deposit, etc.) and ensuring they are complete, accurate, and balanced. They also receive and process in clearing items, which are the checks written by bank customers that are being processed for settlement. This position plays a key role in the success of these processes by keying and balancing the deposit image files as they are ingested into our item processing software, communicating with banking center personnel to capture any missing deposit images, reviewing and approving the deposits made through the mobile channel, placing and processing holds in accordance with Regulation CC, and assisting other departments with the upload and approval of transactions through batch processing on the core platform.
**Typical hours for this position are Monday-Friday, scheduled between 1:00PM-Finish.**
Requirements Include:
1-3 years banking experience or college degree preferred, but not required
Ability to accurately 10-key at minimum pace of 9,000 keystrokes per hour and capacity to increase pace as necessary to meet deadlines
Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
Problem solving skills with strong attention to detail
Excellent verbal and written communication skills
Ability to provide a high degree of customer service
Ability to operate in a volume-based deadline-driven environment
Ability to perform job functions independently
In addition, the position is expected to read, reference, and interpret written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.
$30k-38k yearly est. 34d ago
Digital Banking Software Architect
Midfirst Bank 4.8
Oklahoma City, OK job
The qualified candidate will be responsible for designing, developing, and implementing software solutions targeting next generation Digital Banking applications as well as providing technical leadership within the organization. This candidate will need to be able to thrive in a highly collaborative workplace and be regularly engaged in the development process.
Position Requirements:
Minimum of 3-5 years creating solutions on various software platforms in an enterprise digital landscape environment
A solid and proven background in technical design and architecture
Knowledge and experience providing architectural blueprints and designs.
Knowledge and experience with evaluating and recommending tools, technologies, and other processes to ensure a “Best in Class” product platform.
Knowledge and experience collaborating with others to produce cutting-edge solutions.
A solid understanding of object-oriented programming and contemporary design patterns and practices (microservices)
A solid understanding of how to build reusable code and libraries
Knowledge and experience developing applications using Java or C#
Knowledge and experience implementing security and data protection
Knowledge and experience implementing data storage solutions
Knowledge and experience with DevOps and CI/CD
Knowledge and experience administering Azure DevOps and GitLab
Preferred Qualifications
Preferences will be given to candidates who possess a Bachelor's degree in Computer Science or a related field, or possess equivalent work experience
Experience in a financial institution
Applied experience in all aspects of the Software Development Life Cycle
Applied experience with DevOps and CI/CD pipelines
Experience with integrating multiple data sources and databases into one system
Experience developing and working with Cloud-based technologies such as Amazon Web Services (AWS) or Azure
Experience delivering solutions for various delivery platforms such as mobile and desktop
Experience with data migration, transformations, and scripting
Experience with Jira, Trello, Git, and other agile development tools considered a plus.
* Must reside within the market area to be considered.
*Position requires a minimum of 3 years of relevant US based experience.
#LI-DNI
$100k-126k yearly est. 26d ago
Manager-Loss Mitigation
Midfirst Bank 4.8
Oklahoma City, OK job
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the county. We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve. We are looking for a strong leader that will share in our passion for this mission and lead a team within the Loss Mitigation Operations Department with humility and excellence. The Loss Mitigation Operations Department is responsible for working with borrowers to catch up on missed payments and maintain their homeownership.
As part of the management team within Loss Mitigation Operations, you will lead a team of 12+ while focusing on operational reliability and efficiency and creating an environment that both engages and equips staff to maximize performance.
Primary responsibilities include:
Achieving team productivity and quality standards
Identifying operational and financial risks, challenging existing strategies, and implementing process improvements
Collaborating with other management to ensure loss mitigation efforts are coordinated and effective
Ensuring compliance with all mortgage servicing requirements
Managing various projects and performing other relevant duties as required
Position Requirements
Required Education / Experience:
Experience: 5-7 years' experience leading management-level professionals who manage front-line team members
Education: Bachelor's degree
Preferred Skills:
Demonstrated success identifying and implementing process improvements
Exceptional analytical and creative problem-solving skills and the ability to work both independently and collaboratively
Strong leadership skills with the ability to monitor and motivate employees to reach and exceed performance goals
Aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment
Excellent verbal and written communication skills and ability to confidently lead meetings and convey information
**Position is onsite in Oklahoma City, candidates must reside in the area to be considered
#MM
# LI-Onsite
$56k-87k yearly est. 60d+ ago
Credit Analyst-CRE
Midfirst Bank 4.8
Oklahoma City, OK job
The Credit Analyst responsibilities will include, but will not be limited to:
• Completing spreads of business entities and individuals to summarize their financial condition and performance over a period of time in a consistent and accurate manner. • Producing a variety of summary analyses on Commercial Real Estate projects, including leasing reports, operating performance and projections analysis.
• Assisting Loan Officers in completing reports used by Senior Management in the monitoring and decision making processes.
• Gather and present information in a concise and meaningful manner. Some of these areas may include: Industries, Commercial Real Estate Markets, Public Real Estate Records, and Public information on Business Entities and Individuals.
• Perform analysis of business entities and individuals to assess their financial performance and condition, trends, key “drivers”, projections, and risks, with a focus on their ability to service debt.
• Contacting bank customers to gather information and/or follow-up on required items.
• Various special projects from Loan Officers and Senior Management.
Position Requirements:
Bachelor's degree is required. Accounting, Finance or Economics with a minimum GPA of 3.25.
1 - 5 years of experience in a CRE analyst or underwriter role or a combination of equivalent experience as demonstrated through work training, military or education.
Experience with completing spreads and written credit analysis reports on borrowers and guarantors.
A solid understanding of Financial Statements and Tax Returns, including General Accepted Accounting Practices.
Computer: Proficient with Microsoft Office software, especially Excel and Word.
Experience with any of the following a bonus: CoStar Market Analytics, Moody's Risk Analyst, Fidelity Information Services' IBS Insight, Hyland Software's OnBase and Metavante's BankerInsight
Position requires a minimum of 3 years of relevant US based experience.
**To be considered for this position you must reside in the area**
**Incomplete applications will not be considered**
$36k-53k yearly est. 42d ago
Full Time Teller - 119th & Western
Midfirst Bank 4.8
Oklahoma City, OK job
Tellers are responsible for efficiently processing a variety of customer transactions while providing the highest level of service and identifying bank products and services that would be beneficial to potential and existing customers. Tellers must be proactive, friendly and courteous and should continually seek out opportunities to impress those they service.
Your duties will include, but are not limited to the following:
Greeting customers and facilitating a welcoming and customer-focused environment
Processing customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures
Generating new business and expanding relationships with current customers by cross-selling bank products and services that would benefit each individual
Building customer loyalty by developing relationships and always offering exceptional service
Responding to customer inquiries and concerns by researching and identifying positive solutions
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
Required Skills:
Minimum of 6 months cash handling and/or Point of Sale (POS) transaction experience in a retail sales or food industry environment
Excellent customer-service skills, including oral and written communication
Ability to effectively contribute to a positive team environment and work toward achieving goals
Careful attention to detail and strong organizational skills. Must adhere closely to bank procedures and regulations
Strong work ethic and high integrity
Strong computer and 10 key skills
Outgoing, assertive, confident, and enthusiastic personality
This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.
Preferred Skills:
Knowledge of banking products and procedures
Successful sales record in a retail sales or banking environment
Bilingual (fluent verbal and written Spanish) skills
Proficiency with all Microsoft applications (Word, Outlook, Excel etc.)
Physical Requirements:
This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
MidFirst Banking Center Hours of Operations:
Monday - Friday from 7:15 a.m. - 6:15 p.m. and Saturday from 8:45 a.m. to 1:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames)
Candidates must be available to work weekend hours.
$26k-30k yearly est. 23d ago
Project Manager
First Fidelity Bank 4.8
First Fidelity Bank job in Oklahoma City, OK
The Project Manager (PM) leads end-to-end project delivery while performing the business analysis required to achieve measurable outcomes. This integrated role merges project management (scope, schedule, risk, stakeholder alignment) with requirements, process design, and solution validation, embedding a Lean mindset, a Human Centric AI approach, and a KPI-driven culture into every initiative. The PM operates within established project management standards and partners closely with business units, technology teams, vendors, and colleagues to ensure value, compliance, and transparency.
Primary Duties & Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Project Management (Delivery):
* Own outcomes from initiation through closure; manage scope, schedule, budget, dependencies, risks, and issues.
* Communicate effectively with stakeholders and sponsors to keep them informed and engaged.
* Maintain a right-sized project plan, RAID (Risk, Assumptions, Issues, Dependencies) log, stakeholder communication plan, and change control.
* Drive cross-functional execution and coordinate vendor work.
* Use Organizational Process Assets (OPAs): templates, stage gates, playbooks, and lessons learned.
Business Analysis (Requirements & Design):
* Lead discovery and elicitation (interviews, workshops, observation, document analysis) to define current state, pain points, and desired outcomes.
* Produce clear, testable requirements (business requirement documents, user stories, acceptance criteria), process maps, and solution options with impact analysis.
* Partner with technical teams to ensure feasibility, security/compliance alignment, and effective user acceptance testing, and change management.
Lean Mindset & Continuous Improvement:
* Model and coach a Lean mindset (waste identification, value focus, standard work, visual management) within day-to-day project practices.
* When project work uncovers waste, rework, control gaps, or improvement opportunities, initiate appropriate Lean improvements within the project scope (e.g., refine handoffs, standardize work, simplify steps) and coordinate with designated Lean facilitators or process owners for any formal Kaizen events. Note: This role is not responsible for leading Kaizen events; those are conducted outside the PM/BA role.
Human Centric AI Practices:
* Identify and scope AI/automation use cases and opportunities (task automation, copilots, predictive dashboards) to increase throughput and quality.
* Partner with Data Engineering/IT to assess risks/controls and adoption; track realized value against plan.
KPI Definition & Transparency:
* Define KPIs/OKRs for projects (value delivery, budget adherence, on-time milestones, adoption/utilization, error/defect rate).
* Embed KPI tracking in project artifacts and PM reporting; ensure post-go-live benefit realization.
* Governance, Compliance & Risk:
* Operate within project management governance, vendor/risk policies, and banking regulatory expectations (e.g., SOC/GLBA/PCI/FFIEC as applicable).
* Ensure proper evidence and documentation for audits, model/use-case reviews (for AI), and vendor oversight.
Collaboration & Culture:
* Mentor colleagues on PM standards; provide clear tasks, templates, and feedback.
* Support training sessions on Lean mindset (non-Kaizen leadership), AI usage, OPAs, and KPI discipline.
Other Duties:
* Perform other duties as assigned by the Project Management Manager or Director of Electronic Banking.
* Regular and reliable attendance is a requirement of any job at the Bank.