Customer Service Representative jobs at First Hawaiian Bank - 30 jobs

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Kaneohe Branch in Oahu. In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank's products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc. , while always projecting a professional image and appearance as a representative of the Bank. Compensation The hourly pay range for this role is $19. 00 - 22. 50/per hour, commensurate with experience; plus sales incentives. Work Schedule Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary) Required Qualifications Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School. Minimum of 2 years as a commercial savings teller in a financial institution (i. e. , within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services. Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups. Ability to use judgement and discretion regarding customer transactions and confidential information required. PC skills in word processing required. Must be able to type 35wpm. Benefits: We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www. fhb. com/careers . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!

** Primary Purpose of Job Responsible for providing outstanding customer service in the ASB client contact center. Makes banking easy and delivers high performance by providing immediate response to customers, bank employees, etc., addresses questions and/or issues that are encountered in the course of doing business with the bank. Serves as a professional representative of the bank through all client interactions, which may be via telephone, online, mobile banking, email and/or fax. Strives to deepen the customer relationship by identifying appropriate products/services and refers customers to other bank representatives, as appropriate. Major Job Accountabilities Intake customer inquiries within the client contact center, addressing client questions and/or issues in a professional and courteous manner. Researches situations, as necessary, to resolve concerns. Ensures that all information pertaining to client interactions is appropriately documented in client contact center systems in order to analyze patterns and trends in the ASB client experience. Identifies opportunities to deepen the customer relationship by recommending bank products and/or services to meet the customer needs. Refers customers to other bank representatives, as appropriate. Performs role in compliance with all banking laws and regulations, including but not limited to the Bank Secrecy Act / Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting; immediately reports improper or suspicious activities to management. Required Skills or Training Demonstrated customer service skills that include proven ability to handle difficult customer interactions. Strong communication skills must be demonstrated through oral and written means. Proficient in the use of personal computers & word processing or spreadsheet applications. Possesses basic mathematical skills and is proficient in the use of calculators. Must be able to multi-task effectively between multiple systems to assist customers with their inquiries. Handle a fast-paced environment. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

** Primary Purpose of Job Responsible for providing outstanding customer service in the ASB client contact center. Makes banking easy and delivers high performance by providing immediate response to customers, bank employees, etc., addresses questions and/or issues that are encountered in the course of doing business with the bank. Serves as a professional representative of the bank through all client interactions, which may be via telephone, online, mobile banking, email and/or fax. Strives to deepen the customer relationship by identifying appropriate products/services and refers customers to other bank representatives, as appropriate. Major Job Accountabilities Intake customer inquiries within the client contact center, addressing client questions and/or issues in a professional and courteous manner. Researches situations, as necessary, to resolve concerns. Ensures that all information pertaining to client interactions is appropriately documented in client contact center systems in order to analyze patterns and trends in the ASB client experience. Identifies opportunities to deepen the customer relationship by recommending bank products and/or services to meet the customer needs. Refers customers to other bank representatives, as appropriate. Performs role in compliance with all banking laws and regulations, including but not limited to the Bank Secrecy Act / Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting; immediately reports improper or suspicious activities to management. Required Skills or Training Demonstrated customer service skills that include proven ability to handle difficult customer interactions. Strong communication skills must be demonstrated through oral and written means. Proficient in the use of personal computers & word processing or spreadsheet applications. Possesses basic mathematical skills and is proficient in the use of calculators. Must be able to multi-task effectively between multiple systems to assist customers with their inquiries. Handle a fast-paced environment. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Pay - $20/hourly We are hiring for the **March** Class! Training starts **March 16th, 2026** **Shifts:** Schedules currently available between 9:00 AM and 12:00 AM CT. **Basic Qualifications** + High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/Experience** + Effective problem-solving and negotiation skills + Ability to navigate multiple computer systems, applications, and utilize search tools to find information + Proven time management skills and ability to multitask + Experience interacting positively with unsatisfied customers + Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies + Proficient computer navigation skills using a variety of software packages including Microsoft Office applications This is a **remote position** with preference for candidates residing near the following hubs: + Cincinnati, OH + Milwaukee, WI + Fargo, ND + Knoxville, TN + Twin Cities, MN + St. Louis, MO + Owensboro, KY + Atlanta, GA + Charlotte, NC + Oshkosh, WI + Dallas, TX + Phoenix/Tempe, AZ + Portland, OR **Location expectations** This role is designated as U.S. home-based remote. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** . **Benefits:** Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here (************************************************* . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Princeville Branch in Kauai. In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank's products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc. , while always projecting a professional image and appearance as a representative of the Bank. Compensation The pay range is $21. 00 - $24. 50/per hour (commensurate with experience) + an additional premium of $3. 00/per hour; plus sales incentives Work Schedule Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary) The ideal candidate will have: Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School. Minimum of 2 years as a commercial savings teller in a financial institution (i. e. , within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services. Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups. Ability to use judgement and discretion regarding customer transactions and confidential information required. PC skills in word processing required. Must be able to type 35wpm. Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!

Under the direction of the Manager, this position is responsible for supporting the Commercial Loan, Deposit, Cash Management servicing and account operation servicing functions of the Commercial Banking Group.

Under the direction of the Senior Processing and Servicing Specialist, Supervisor or Manager this position is accountable for the accurate and timely processing and servicing of loan requests received from various sources and business units while ensuring validation and compliance requirements are followed. Responsibilities include: data entry, quality control review, research, maintenance and updating information to the respective application system.

Under the direction of the Manager, this position is responsible for supporting the Commercial Loan, Deposit, Cash Management servicing and account operation servicing functions of the Commercial Banking Group. High school diploma or G.E.D. Minimum 1 - 2 years of commercial banking service experience, Commercial Deposits, Commercial Loans and Cash Management, or equivalent work experience. Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, and Power Point) or similar software. Knowledge of or ability to use Bank software and systems. Ability to perform job functions under moderate supervision Fully competent in at least two of the following servicing responsibilities, and beginning to recognize cross-selling opportunities; Commercial Deposits Commercial Loans Bank Operations Cash Management Demonstrated verbal and written communication skills. Must be analytical, detail oriented, organized. Must be able to meet deadlines and handle multiple priorities. Knowledge of Bank financial products and services. Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Acts as the direct liaison between Primary Relationship Officers (PRO), agent banks, participating banks and other Bank units in fulfilling the servicing (loan, deposit, cash management, investments, etc.) needs of clients. Provides proactive service and support to assigned PROs and to overall Team as a unit to meet servicing objectives. Maintains the highest level of internal and external client service to meet Bank standards. Researches and resolves customer problems and initiates corrective action to efficiently ensure complete satisfaction. Follows up as needed to ensure that customer needs are met. Makes process recommendations to improve the operational and servicing functions. Accesses various bank systems to obtain information necessary to complete various tasks. Completes various forms, correspondence, memos and reports using computer applications. May write to both external and internal customers. Establishes new accounts and customer files, coordinates receipt of proper documentation. Follows up with PROs, Portfolio Management Officers (PMOs) and customers for missing items. Comprehends Bank products and services, and use this knowledge to identify appropriate needs to provide solution to PROs and customers. Coordinates the overdraft, delinquent loan, maturing loan, receivable, loan preparation, expired lines, and other required reports with PROs and PMOs. Consolidates information to complete various reports for management purposes. Prints and distributes certain management reports from various systems to internal departments within Commercial Banking Group. May be reassigned to different Teams within CBSS as required to support the Commercial Banking Group's business unit needs. On a relief basis, may temporarily perform the job responsibilities of another Commercial Banking Service & Support (CBSS) Service Representative. Performs all other miscellaneous responsibilities and duties as assigned.

Under the direction of the Senior Processing and Servicing Specialist, Supervisor or Manager this position is accountable for the accurate and timely processing and servicing of loan requests received from various sources and business units while ensuring validation and compliance requirements are followed. Responsibilities include: data entry, quality control review, research, maintenance and updating information to the respective application system. Education: Levels I & II: High School diploma or G.E.D. Level III: High School diploma or G.E.D. 2 years of post-high school education is preferred. Senior: Bachelor's degree from accredited institution or equivalent work experience. Experience: Level is dependent on years of experience and size/complexity of prior positions held. Level I: 1 to 2 years prior branch or bank experience preferred or 2 years of experience in a highly productive customer service work environment or equivalent work experience. Level II: Minimum 2 years of lending or bank experience preferred or 3 years in a highly productive back-office operations setting or equivalent work experience. Level III: Minimum 3 years of prior branch or banking experience or 4 years of experience in a highly productive operations work environment preferably in loans or equivalent work experience. Senior: Minimum 3 years in banking operations / financial services high-production operations work environment, preferably in loans, customer service, insurance, etc. or equivalent. Should have at least one year experience as lead/team leader/supervisor. Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. 10-Key by touch is highly recommended. Possesses good written and verbal communication skills and have a customer service orientation. Must be a self-starter and able to work with a sense of urgency to meet deadlines. Should be flexible, detail oriented and organized. Must possess and exercise critical thinking skills. Must have a good attendance record and be able to work flexible hours including holidays, weekends and evenings as needed or assigned. Able to quickly adapt to changes in the electronic environment. Must be able to lift up to 25 pounds and push a mail cart weighing up to 25 pounds. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Performs various back-office tasks for most types of consumer loans, commercial loans/lines, small business loans, dealer flooring lines, etc. Handles customer issues/concerns and professionally responds to customer requests. Handles large volumes of work quickly and accurately in a fast-paced environment. (Level II) Uses discretion to ensure data integrity, service level quality standards and deadlines are met, operational policies and procedures are followed, and controls are exercised, and errors corrected. (Level III) Requires knowledge and able to perform the various back office functional tasks for all types of consumer and small business loans. Able to handle customer issues/concerns and professionally responds to customer's requests. Handles large volumes of work quickly and accurately in a fast-paced multiple task environment. Requires independent critical thinking to ensure data integrity and service level quality standards and deadlines are met; operational policies and procedures are followed, controls are exercised and errors are corrected. Possesses the expertise and technical knowledge to service and perform various assigned functional tasks which are complex in nature to service consumer and small business loans, Requires independent critical thinking skills to making sound decisions. (Senior) Responsible for coordination of one or more of the department's daily operations as a leader, to ensure established goals and objectives are met. Possesses the expertise and technical knowledge to service and perform various assigned functional tasks which are complex in nature (service consumer loans, commercial loans, small business, dealer flooring lines etc.) Reviews, prepares, responds to, balances, processes and/or submits various accounting documents, reports and files to internal departments, government agencies and outside companies. Maintains tickler files and databases for Collateral Insurance, Legal Ownership Certificate (LOC) and Uniform Commercial Code (UCC) continuations, Flood Insurance etc. Ensures all documents, reports and files are accurately submitted, recorded and maintained in accordance with department, regulatory and Bank guidelines. (Level III & Senior) Performs quality control checks of workflow(s) throughout the department to ensure accuracy and acceptable performance levels. Prepares and reviews various daily and/or monthly reports as assigned. Reviews, prepares, responds to, balances, processes and/or submits various accounting documents, reports and files to internal departments, Government Agencies, and outside companies. Ensures all documents, reports and files are accurately submitted, recorded, and maintained in accordance with department, regulatory and bank guidelines. Researches and responds to routine and non-routine customer inquiries and correspondences. Assists in meeting department goals and objectives by completing projects assigned. (Level II) Provides specialized technical and operations support; initiates, receives, researches, resolves and responds to routine and non-routine customer inquiries and correspondence. Assists in meeting department goals and objectives by completing assigned projects. (Level III & Senior) Researches and responds to internal and external routine and non-routine customer inquiries and correspondence. Assists with performing preliminary and final functional/performance testing for new or upgraded system/applications. Assists with implementing changes or new functions. (Senior) Responsible for leading processes and functions that require regulatory reporting and scrutiny. Assists unit in implementing strategic goals and process improvements recommended by management. Exercises signing authority as required within the unit. Performs all other miscellaneous responsibilities and duties as assigned.

At American Savings Bank, our tellers are key in helping to make dreams possible for customers across the state. When you apply, you'll work with our team to find a branch that's the best fit for you and for ASB within the West and Central Regions of Oahu. Role of a dream maker: As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being. How you will make an impact: Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits. Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services and you'll contribute to meeting branch goals by referring customers to business partners as appropriate. Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering. Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions. Support you will get: As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful. What we're looking for in a candidate: Proven ability to connect with customers and build trusting relationships. Excellent verbal and interpersonal communication skills. Excellent organizational skills and attention to detail. Demonstrated ability to problem solve, be resourceful and work effectively under pressure. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

At American Savings Bank, our tellers are key in helping to make dreams possible for customers across the state. When you apply, you'll work with our team to find a branch that's the best fit for you and for ASB within the Honolulu and East Oahu regions. Role of a dream maker: As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being. How you will make an impact: Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits. Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services and you'll contribute to meeting branch goals by referring customers to business partners as appropriate. Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering. Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions. Support you will get: As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful. What we're looking for in a candidate: Proven ability to connect with customers and build trusting relationships. Excellent verbal and interpersonal communication skills. Excellent organizational skills and attention to detail. Demonstrated ability to problem solve, be resourceful and work effectively under pressure. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Haleiwa Branch. In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank's products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc. , while always projecting a professional image and appearance as a representative of the Bank. Compensation The hourly pay range for this role is $19. 00 - 22. 50/per hour, commensurate with experience; plus sales incentives. Work Schedule Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary) Required Qualifications Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School. Minimum of 2 years as a commercial savings teller in a financial institution (i. e. , within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services. Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups. Ability to use judgement and discretion regarding customer transactions and confidential information required. PC skills in word processing required. Must be able to type 35wpm. Benefits: We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www. fhb. com/careers . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a customer-focused and highly-engaging Account Service Representative to join our team in the Consumer Loan Collections Department. In this role, you will assist with curing delinquent First Hawaiian Bank loans by contacting customers via phone or written correspondence. The Account Service Representative recognizes accounts and/or relationships that pose a credit risk and makes recommendations or takes prudent actions to reduce the Bank's exposure. This role is also responsible for providing excellent service to delinquent customers and to work in concert with the Relationship Officers to best service our delinquent loans. Work Schedule: Monday - Friday 8:00am - 5:00pm (hours may vary) Compensation: The hourly pay range for this role is $16. 15 - $22. 50/per hour; commensurate with experience. The ideal candidate will have: High school diploma or equivalent required Associate's Degree in a business-related field preferred MS Windows proficient (MS Excel, MS Word and MS Outlook) Must be articulate, self-motivated and able to interact with a diverse group of individuals Excellent oral and written communication skills, problem solving and negotiating skills are required in order to make critical decisions with minimal supervision Must possess excellent telephone etiquette skills Good time management skills Able to plan and organize Able to work under pressure with multiple deadlines Able to handle confidential matters judiciously Able to work beyond scheduled shift as needed Benefits: We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www. fhb. com/careers . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!

Under the direction of the Institutional Services (IS) Administrative Manager, this position is chiefly responsible for administration of Institutional accounts, overseeing support staff activities, new business development, and complying with IS policies developed to carry out corporate policies and objectives. Bachelor's degree from an accredited institution or equivalent work experience. Major in business or related area preferred. Assigned a portfolio of clients with moderately complex IS business Consults with, but performs assigned job functions with minimal supervision from the IS Administrative Manager or Relationship Managers Client calls are generally performed jointly with the Relationship Manager or with a product specialist, but can be performed independently. Has begun to develop client referral sources, and a client prospect list Minimum 4 - 5 years of financial services relationship management or equivalent work experience required. Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel and Power Point) or similar software. Knowledge of or ability to use Bank software and systems. Excellent communication skills to include excellent writing, speaking, and presentation skills. Must possess excellent networking and businessdevelopment skills. Should have interpersonal skills sufficient to build strong workingrelationships and partnerships across the organization. Able to work with all levels ofemployees, management, as well as business owners and executives. Should be anactive listener and team player who projects a positive, professional image and promotesteam effort. Able to handle important accounts and express complex ideas in concise andsimple terms. Must be analytical, detail oriented, organized, and independent. Able to meet deadlines and handle multiple priorities. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver's license, and able to commute and arrive at intended destination as required. Able to travel to various locations and by air as necessary. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Manages accounts per policy and governing documents. Responds to all client financial needs which may include more complex situations. Anticipates potential challenges or needs and implements appropriate solutions. Responsible for the day-to-day account administration activities, including account set-ups, deposits and withdrawals of assets, and investment needs through available support staff. Works to facilitate the timely review of accounts and proactive management of issues Researches and resolves customer problems and initiates corrective action to efficiently ensure complete satisfaction. Follows up as needed to ensure that customer needs are met. May write to both external and internal customers. Supports sales and referral goals set by the IS Manager for the Relationship Managers. Develops an individual sales support plan and provides regular updates. Independently calls on clients and prospects to identify customer needs, consulting clients on services and establishes, maintains and expands relationships and breadth of services used by clients. Develops new business opportunities and maintains existing relationships by cross selling and ensuring application of all services appropriate to client needs. Assists in maintaining a scheduled calling program for existing clients to ensure high-quality servicing and identify additional needs to enhance relationships. Coordinates division support functions to ensure accurate and timely account activities, including coordination with CAS-Admin, Trust Operations and Commercial Banking servicing counterparts. Must coordinate compliance activities for all client accounts. Responsible for implementing Bank policies and procedures in administration of accounts. Maintains and develops relationship management, service and technical skills and knowledge through training and other developmental activities. Performs presentations in front of client groups and in one-on-one client meetings. Performs all other miscellaneous responsibilities and duties as assigned.

At American Savings Bank, our Branch Service Specialist are key in helping to make dreams possible for customers across the state. We're looking for teammates to join our Hokulei Village Branch! Teammates hired must be available to come to Oahu for our scheduled teller trainings. We're looking for tellers who can work full time. Role of a dream maker: As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being. How you will make an impact: Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits. Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services and you'll contribute to meeting branch goals by referring customers to business partners as appropriate. Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering. Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions. Support you will get: As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful. What we're looking for in a candidate: Proven ability to connect with customers and build trusting relationships. Excellent verbal and interpersonal communication skills. Excellent organizational skills and attention to detail. Demonstrated ability to problem solve, be resourceful and work effectively under pressure. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Job Description At American Savings Bank, our Branch Service Specialist are key in helping to make dreams possible for customers across the state. We're looking for teammates to join our Hokulei Village Branch! Teammates hired must be available to come to Oahu for our scheduled teller trainings. We're looking for tellers who can work full time. Role of a dream maker: As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being. How you will make an impact: Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits. Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services and you'll contribute to meeting branch goals by referring customers to business partners as appropriate. Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering. Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions. Support you will get: As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful. What we're looking for in a candidate: Proven ability to connect with customers and build trusting relationships. Excellent verbal and interpersonal communication skills. Excellent organizational skills and attention to detail. Demonstrated ability to problem solve, be resourceful and work effectively under pressure. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Role of a dream maker: As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being. How you will make an impact: Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits. Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services, and you'll contribute to meeting branch goals by referring customers to business partners as appropriate. Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering. Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions Support you will get: As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful. What we're looking for in a candidate: Proven ability to connect with customers and build trusting relationships. Excellent verbal and interpersonal communication skills. Excellent organizational skills and attention to detail. Demonstrated ability to problem solve, be resourceful and work effectively under pressure. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Primary Purpose of Job Collects on past due consumer and business banking accounts in a timely, orderly and professional manner while following standardized collections procedures that comply with Federal and State collection and bankruptcy laws. Major Job Accountabilities Responsible for minimalizing losses related to past due retail consumer accounts in a goal-oriented environment using defined procedures and in compliance with Federal and State regulations and applicable laws. Contacts customers via collection calls and/or correspondence regarding their consumer loans, lines of credit, credit cards, and overdrawn accounts. Assists borrowers with collection-related issues which include but is not limited to: account adjustments, client discrepancies, customer reconciliations, and account settlements. Applies knowledge of company products and services, policies, procedures, and collections system when communicating with delinquent customers to properly evaluate and analyze account information to identify trends for possible risk and negotiate repayment terms to bring the account current. Performs skip tracing activities as needed or assigned to aid in locating a debtor. Documents communications and collection efforts completely, accurately, and succinctly. Identifies issues attributing to account delinquency and is able to escalate matters when necessary. Provides superior customer service in a professional and fair manner while assisting the borrower with financial hardship. Experience Required One (1) to two (2) years of work experience in customer service, call center and/or banking experience. Two (2) years of work experience in collections experience (highly preferred). Required Skills or Training Strong verbal and written communication skills. Strong negotiation skills to deal with customers in adversarial situations. Must be able to resolve problems using sound judgment. Must be goal-oriented with a strong attention to detail. Able to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment. Proficient with using computers and utilizing multiple programs to perform research. Commitment to excellent customer service. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. We are currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes. Compensation The hourly salary range for this role is $18. 50- $23. 00/hr; commensurate with experience. The successful candidate will be hired for the level of the position that aligns with their experience. Work Schedule Monday - Friday 8:00AM - 5:00PM (Hours may vary) The ideal candidate will have: High School Diploma or equivalent, or equivalent work experience required 2 years of experience in banking, dispute resolution, or card services required Associate degree or bachelor's degree in finance, banking, or similar field preferred Previous banking experience Previous customer service experience Good writing skills necessary to correspond with customers and other financial institutions Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions Possesses attention to detail with excellent follow-through Good time management Critical thinker Able to work under pressure with multiple deadlines Necessary 10 key calculator and typewriter by touch and typing skills Computer skills with knowledge of MS Office Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!