Service Supervisor jobs at First Hawaiian Bank - 14 jobs

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a collaborative, customer-focused, detail-oriented Service Supervisor to join our Kanehohe Bay Branch. In this role, you will be responsible for operations of the branch by supervising employees in all phases of bank operations. The Service Supervisor I also handles and resolves any customer issues or complex inquiries, and assists to maintain the branch workflow and assign coverage as needed. Another integral part of this role is to ensure that all bank policies and procedures are followed. The successful candidate will be hired for the level of the position that aligns with their experience. Compensation The annual salary range for this role is $46,176 - $66,560/per year; commensurate with experience; plus sales incentives. Work Schedule Monday-Friday; 8:00 AM - 4:30 PM (hours may vary) Required Qualifications Bachelor's Degree in Business or equivalent work experience required 2 years' experience in bank operations; and 2 years' supervisory experience (may be obtained concurrently) Ability to use 10-key adding machine and type 40 wpm Must be pleasant and tactful when interacting with customers Good oral and interpersonal communication skills Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information Must be proficient in Microsoft Windows applications Benefits: We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www. fhb. com/careers . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to lead the most high-value-add concierge team. The ideal candidate will be an energetic, ambitious and determined person who wants to help elevate others through their career in the customer service and concierge space to the next level This role will be leading our travel team, which is one of the world's fastest-growing travel businesses. You will communicate with clients, suppliers, and training team members to provide best-in-class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime. **General Responsibilities:** + Drive team leaders to achieve quarterly sales and service targets + Collaborate across product, sales, and service departments to enhance operations efficiency. + Develop sales strategies to drive results + Monitor and analyze team performance metrics + Work closely with marketing and partnerships to strengthen the brand's global positioning and value proposition. + Point of contact for member and partner escalations **What we are looking for:** + Strong knowledge of the travel industry + Strong analytical skills and excellent attention to detail + Clear verbal and written communication skills + Ability to manage multiple tasks under pressure and meet deadlines + High level of intuition to anticipate and exceed client needs + Flexible working hours - available to work on evenings, weekends and some holidays + Experience working with high value requests **Basic Qualifications:** + High School Diploma, GED, or Equivalent Certification + At least 5 years of experience coordinating travel + At least 5 years of experience managing a travel sales team **Preferred Qualifications:** + Bachelor's Degree or Military experience + 6+ years of experience coordinating travel + 6+ years experience in managing a travel sales team + 8+ year of Global Distribution System (GDS) or other online travel tools experience **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $122,100 - $139,400 for Manager, Concierge Specialist Richmond, VA: $122,100 - $139,400 for Manager, Concierge Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Responsible for supervising an effective asset/liability management process that includes the development and preparation of financial reports that analyze the bank's balance sheet, profitability, and interest rate risk. Incumbent is the lead in the asset and liability management process to ensure integrity of the bank's interest rate risk (IRR) model. Assists in the operation of the IRR model. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Primary Accountabilities: Asset & Liability Modeling & ALM Process Supervises and reviews the asset and liability management (ALM) process to ensure integrity of the bank's interest rate risk model. Understanding of model setup, critical assumptions and calculations within the ALM model. Reviews reporting of results in support of the ALM process. Supervises the interest rate risk model through updates and documentation of the critical model assumptions. Supervises and reviews back tests of the model assumptions to ensure appropriateness. Asset & Liability Committee (ALCO) Process Supervises AL staff with preparing and communicating all reports to ALCO. Supervises and provides guidance in interest rate risk and stress test reporting to the ALCO, which includes: yield curve twists, basis risk, assumption stress, and capital stress testing. Strategic Planning and Budgeting Works closely with AL Manager and Financial Planning and Analysis in the planning, preparation, review, and delivery of the Bank's budget. Regulatory Compliance Prepares or reviews ALM reporting and narratives in support of regulatory filings. Maintains and ensures compliance with all ALM related Board policies. Departmental Duties Approves monthly reconciliation report of Treasury G/L accounts, and weekly reconciliation of deposit index rates. Researches and resolves any unreconciled items in a timely manner. Proactively seeks opportunities to assist the Treasury team in meeting overall objectives. Provides support or back-up on various Treasury Division functions and assist with special projects as directed by the senior Treasury staff. Minimum Qualifications: Education: Bachelor's Degree in Business, Economics, or related quantitative fields from an accredited 4-year university required. Experience: 5+ years of progressive work experience in relevant field required. 4+ years of Supervisory or 2+ years management experience required. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

IN BRANCH ONLY Have a passion for Hawaii and helping people? When you choose a career with Finance Factors you join a family-owned company with a 70-year history and commitment to providing financial services to our community. And we are honored to be recognized by our employees and Hawaii Business Magazine as a 2023-2025 Best Places to Work in Hawai'i. Our team is committed to helping generations of families fulfill their financial dreams with creative lending and savings products. We specialize in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. Finance Factors also offers some of the best rates on certificates of deposit and savings accounts, with deposits insured by the FDIC. Our Kailua-Kona branch is seeking those who enjoy people, providing excellent customer service, building relationships and have a can-do approach to helping others Prior banking experience is nice to have but not required as we will provide the training and support you need to be confident and successful. Branch Hours: Monday - Thursday 8:30am - 4:30pm and Friday 8:30am - 5:30pm. Sign on bonus of $1500 Minimum Requirements: Possess a High School Diploma (or equivalent). Prior customer service experience. Experience handling cash, as well as personal information. Possess basic computer skills. Pass a thorough background and credit check. Finance Factors is proud to be an Equal Opportunity Employer.

Mechanics Bank is currently searching for a full time Customer Service Supervisor to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Kahala Branch, Hawaii. In this role, you will serve in a leadership capacity to assist the branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. In conjunction with Branch Manager: Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring branch regulatory compliance. You will model exemplary sales and service skills and coach teams to explore customer needs and sell appropriate bank products and services, including referrals to other business units. You may provide remote approvals for overrides to other branch locations, resolve customer issues, and actively interact with internal support areas. What you will do: Leadership Activities: * Works with Branch Manager to coach CSR staff for improved job performance, assists manager with performance reviews and develops individual performance goals. Provides input on hiring and termination activities. * Positively recognizes staff for exceptional customer service, sales, and operations. * Actively engages staff to cultivate and encourage professional development. * Develops strong internal partnerships with support teams, marketing and other sales production areas. * Provides sales and service training targeted to branch needs and specific development goals of CSR staff. * Works with Branch Manager to set team goals and motivates staff to success. * Presents at staff meetings and may conduct offsite presentations such as Financial Literacy Training and Bank at Work presentations. Sales Activities: * Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending products. Actively initiates partner referrals when appropriate to client needs. * Works with branch manager to motivate and coach CSR staff to desired production levels. * Assists Branch Manager with sales programs to generate targeted branch deposit growth. * Works closely with Branch Manager on business customer prospecting/business development, including outside calling. Branch Operations Activities: * Schedules CSR staff to ensure appropriate lobby coverage. * Works with CSR staff to ensure effective lobby management and a positive customer experience. * Keeps CSR staff current with operational standards and procedures, performs and reviews internal audits, ensuring adherence to policies and procedures. * Maintains branch security by coaching and training staff in security procedures. Ensures controls are maintained over items such as keys, combinations, security signals and cash limits. * Determines rejects /returns in adherence with guidelines determined by Retail Leadership. * As needed, assists customers with paying and receiving activities and account servicing, always remaining vigilant to support of customer needs. * Ensures appropriate assignment of ATM servicing and cash vault duties, may assume these duties. * May provide remote approvals to CSR staff at other branch locations. Service Activities: * Consistently models exemplary customer service. * Coaches CSR staff to enhanced customer service levels. * Actively listens to clients and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility. * Partners with Branch Manager to perform customer retention activities. * Participates in a minimum of 2 community involvement activities per year. * Works with Branch Manager and Marketing team to determine sponsorship opportunities each year. Who you are: * High School diploma or GED required. * Minimum 5 years of job experience as a Senior CSR/New Accounts Representative or equivalent. * Ability to demonstrate leadership ability in an operations area related to Bank or retail operations. * Professional staff development, performance management, training, and employee counseling skills are preferred. * Proven ability to lead and develop a team is preferred. * Proven history of negotiation and influencing skills. Proven sales techniques and sales management skills. * Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs. * Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner. * Must be a self-starter, dependable, able to work within deadlines under pressure. * Must possess excellent judgment, and the ability to accept responsibility and handle confidential information. * Ability to work quickly and accurately, to analyze information and make decisions. #LI-DNI Pay Range: $22.54 - $38.32 hourly Eligible for commission/incentive plans Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes[1]: * Medical, prescription, dental, and vision coverage for employees and their eligible family members * Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits * Health Savings Account with employer contribution * Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit * 401(k) and Roth 401(k) with company contribution * 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program * Supplemental Health plans, Voluntary Legal and Identity Theft Services * 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year * Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply) Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data. * Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank [1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the "Best Places to Work in Hawaii for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking an analytical, collaborative and team-oriented Corporate Banking Service Representative/Sr. Service Representative to join our Corporate Banking Division team. In this role, you'll be responsible for providing high-touch and customized service, sales, lending, and operational support to a portfolio of the bank's largest business relationships headquartered in Hawaii and on the US Mainland. Corporate Banking Service Representatives ("CBSR") work in coordination with the Wholesale Banking Group's team of Relationship Managers ("RM") from the Corporate Banking and Commercial Real Estate Divisions, as well as First Hawaiian Leasing. Services complex client needs, including highly involved depository/ treasury solutions and credit structures in which the bank may be a participant or agent in a syndicated transaction. Works in a high volume and deadline driven environment. Compensation: The hourly salary range for this role is $23. 50-$31. 50/per hour, commensurate with experience. The level of the position will be determined by the hiring manager based on the candidate's qualifications. Work Schedule Monday-Friday 8:00am-5:00pm (hours may vary) The ideal candidate will have: High School Diploma or equivalent required 5 years of customer service experience with at least 2 years of experience building client relationships (within the financial industry preferred and/or with high-value clients); or Bachelor's Degree in a business-related field Experience as a Customer Service Representative or Business Banking Service Representative in a branch/banking center or equivalent preferred Strong oral, interpersonal, and written communication skills required Proficient in Microsoft Office (Word, Excel, Outlook) Must have creative problem solving and analytical skills while applying sound reasoning and judgement Able to work under pressure with multiple deadlines Able to handle confidential matters judiciously Must be accurate, thorough, and capable of timely and efficient follow-up Must be team oriented Benefits We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www. fhb. com/careers . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!

Responsible for supervising an effective asset/liability management process that includes the development and preparation of financial reports that analyze the bank's balance sheet, profitability, and interest rate risk. Incumbent is the lead in the asset and liability management process to ensure integrity of the bank's interest rate risk (IRR) model. Assists in the operation of the IRR model. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Primary Accountabilities: * Asset & Liability Modeling & ALM Process * Supervises and reviews the asset and liability management (ALM) process to ensure integrity of the bank's interest rate risk model. * Understanding of model setup, critical assumptions and calculations within the ALM model. * Reviews reporting of results in support of the ALM process. * Supervises the interest rate risk model through updates and documentation of the critical model assumptions. * Supervises and reviews back tests of the model assumptions to ensure appropriateness. * Asset & Liability Committee (ALCO) Process * Supervises AL staff with preparing and communicating all reports to ALCO. * Supervises and provides guidance in interest rate risk and stress test reporting to the ALCO, which includes: yield curve twists, basis risk, assumption stress, and capital stress testing. * Strategic Planning and Budgeting * Works closely with AL Manager and Financial Planning and Analysis in the planning, preparation, review, and delivery of the Bank's budget. * Regulatory Compliance * Prepares or reviews ALM reporting and narratives in support of regulatory filings. * Maintains and ensures compliance with all ALM related Board policies. * Departmental Duties * Approves monthly reconciliation report of Treasury G/L accounts, and weekly reconciliation of deposit index rates. Researches and resolves any unreconciled items in a timely manner. * Proactively seeks opportunities to assist the Treasury team in meeting overall objectives. * Provides support or back-up on various Treasury Division functions and assist with special projects as directed by the senior Treasury staff. Minimum Qualifications: Education: * Bachelor's Degree in Business, Economics, or related quantitative fields from an accredited 4-year university required. Experience: * 5+ years of progressive work experience in relevant field required. * 4+ years of Supervisory or 2+ years management experience required. Physical Requirements & Working Conditions: * Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. * Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. * Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. * Must be able to read and understand bank-related documents. * Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Under the direction of the Trade Services Manager, directs, leads and manages the functional activities of Bank's international trade operations on a daily basis and works with the different lines of business and clients to ensure the most efficient level of service. This position requires comprehensive knowledge of the following International Chamber of Commerce (ICC) Publications: Uniform Customs and Practice for Documentary Credits Publication No. 500 (UCP 500); International Standby Practices 1998 (ISP98); Uniform Rules for Bank-to-Bank Reimbursements (URR525); Uniform Rules for Collections (URC522) including but not limited to regulations governing trade finance products. This position is responsible for ensuring compliance of uniform rules; regulations; department policies and procedures for trade finance products; processes and controls exist to minimize risk and loss exposure. This position requires accounting knowledge to ensure accuracy of accounting entries generated by the department's trade finance system and reconciliation and research out of balance situation of the department's general ledger as required. This position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors. Bachelor's degree in relevant field or equivalent work experience Minimum of 5 years experience in Banking operations, customer service skills and supervisory experience Working knowledge of International Chamber of Commerce Uniform Customs and Practice for Documentary Credit Publication No. 500, Uniform Rules for Bank-to-Bank Reimbursements under Documentary Credits Publication No. 525, International Standby Practices (ISP98), Uniform Rules for Collections Publication No. 522 governing trade finance products and other applicable regulations issued by U.S. Government Departments and Agencies Excellent computer skills, applications for spreadsheets including Excel, Word, etc. Ability to work with minimum direction, exercise sound judgement, ability to function under “high pressure” conditions and meet deadlines. Must be available to work some evenings, weekends and holidays. Individuals in this position are expected to have the following working knowledge and experience with some oversight: Trade finance products. International Chamber of Commerce (ICC) Uniform and Customs and Practice for Documentary Credits Publication No. 500. ICC International Standby Practices ISP98 Publication No. 590. ICC Uniform Rules for Bank-to-Bank Reimbursements under Documentary Credits Publication URR525 ICC Uniform Rules for Collection Publication URC522 BOH policies and procedures regarding trade finance. Knowledge of regulations governing trade finance products. Assist internal and external clients regarding trade finance products. Train and supervise staff members. Evaluating performance and recommending salary adjustments for staff members. Assist in maintaining on-going cross training program to ensure adequate coverage with no interruption in service standards. Some knowledge to operate system functions of Trade finance systems As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Manages and implements the processes of trade finance products adhering to international standard, government regulations, bank policies and procedures to minimize operational, administrative and compliance risks for Bank of Hawaii. Ensures that transactions are properly documented; processed in adherence to Bank policies and procedures; International Chamber of Commerce (ICC) rules: Uniform Customs and Practice for Documentary Credits Publication No. 500 (UCP 500); International Standby Practices 1998 (ISP98); Uniform Rules for Bank-to-Bank Reimbursements (URR525); Uniform Rules for Collections (URC522) as applicable. Keeps abreast of regulations governing trade finance products to ensure that processes and controls exist. Utilizes expertise in the knowledge of documentary credits, standby letter of credit, documentary collections, wire transfer to provide technical assistance, import and export trading mechanism to Internal and external clients. Proactively identifies document risk, compliance risk, process issues and business needs. Works directly with internal and external customers in researching and responding to requests for information and in resolving complex situations and problems. Identifies cross-selling and process improvement opportunities. Plans, organizes, and administrates the activities of the department. Ensures the accuracy of accounting entries generated by bank systems. Reconciles department's general ledger, resolves error postings if occurred. Submits accurate reports to other departments for control and regulatory reporting purposes. Timely processes transaction tracking, collection of trade service fees and payment to relative line of business. Manages and provides training and supervision to unit personnel. Maintains on-going cross-training program to ensure adequate coverage with no interruption in service standard. Evaluates performance and recommends salary adjustments. Arranges for or, if necessary, provides coverage for staff members to help assure appropriate resources to meet overall needs of internal and external clients. Utilizes various computer systems. Identifies system problems and resolves directly with internal and external system support personnel if problems occurred. Requires knowledge to operate some system functions of bank's trade finance system such as: managing customer database, account opening, incoming and outgoing messages batching process, front-end system operations. Performs all other miscellaneous duties as assigned.

WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Under the direction of the Trade Services Manager, directs, leads and manages the functional activities of Bank's international trade operations on a daily basis and works with the different lines of business and clients to ensure the most efficient level of service. This position requires comprehensive knowledge of the following International Chamber of Commerce (ICC) Publications: Uniform Customs and Practice for Documentary Credits Publication No. 500 (UCP 500); International Standby Practices 1998 (ISP98); Uniform Rules for Bank-to-Bank Reimbursements (URR525); Uniform Rules for Collections (URC522) including but not limited to regulations governing trade finance products. This position is responsible for ensuring compliance of uniform rules; regulations; department policies and procedures for trade finance products; processes and controls exist to minimize risk and loss exposure. This position requires accounting knowledge to ensure accuracy of accounting entries generated by the department's trade finance system and reconciliation and research out of balance situation of the department's general ledger as required. This position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a Assistant Service Supervisor to join our Kapiolani Branch. The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals Compensation: The annual salary range for this role is $43,493 - 60,320/yr; commensurate with experience. Work Schedule Monday - Friday 8:00AM - 4:30PM (hours may vary) Required Qualifications: High School diploma/GED or equivalent experience is required 2 years of experience in branch operations; and 1 year of supervisory experience (e. g. , Head Teller or Service Manager Associate); or 1-year external supervisory experience, are required Bachelor's degree in business-related field is preferred Able to plan, organize and budget Effective written and verbal communication Able to manage confidential matters judiciously Possesses attention to detail with excellent follow-through Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business Excellent time management skills Possesses sales skills to enhance business development objectives Able to manage customer inquiries and resolve issues Proficient in Microsoft 365 suite of applications Benefits: We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We Value Diversity At First Hawaiian Bank, we are confident that our success is a product of our team's diverse backgrounds, skills, and interests. We are an EEO Employer and welcome applications from all eligible candidates. For our full EEO statement, please visit www. fhb. com/careers . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a collaborative, customer-focused, detail-oriented Service Supervisor to join our Kanehohe Branch. In this role, you will be responsible for operations of the branch by supervising employees in all phases of bank operations. The Service Supervisor I also handles and resolves any customer issues or complex inquiries, and assists to maintain the branch workflow and assign coverage as needed. Another integral part of this role is to ensure that all bank policies and procedures are followed. The successful candidate will be hired for the level of the position that aligns with their experience. Compensation The annual salary range for this role is $46,176 - $66,560/per year; commensurate with experience; plus sales incentives. Work Schedule Monday-Friday; 8:00 AM - 4:30 PM (hours may vary) Required Qualifications Bachelor's Degree in Business or equivalent work experience required 2 years' experience in bank operations; and 2 years' supervisory experience (may be obtained concurrently) Ability to use 10-key adding machine and type 40 wpm Must be pleasant and tactful when interacting with customers Good oral and interpersonal communication skills Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information Must be proficient in Microsoft Windows applications Benefits: We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www. fhb. com/careers . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a Assistant Service Supervisor to join our Kahului Branch. The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals Compensation: The annual salary range for this role is $43,493 - 60,320/yr; commensurate with experience. Work Schedule Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary) Required Qualifications: High School diploma/GED or equivalent experience is required 2 years of experience in branch operations; and 1 year of supervisory experience (e. g. , Head Teller or Service Manager Associate); or 1-year external supervisory experience, are required Bachelor's degree in business-related field is preferred Able to plan, organize and budget Effective written and verbal communication Able to manage confidential matters judiciously Possesses attention to detail with excellent follow-through Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business Excellent time management skills Possesses sales skills to enhance business development objectives Able to manage customer inquiries and resolve issues Proficient in Microsoft 365 suite of applications Benefits: We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www. fhb. com/careers . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES!