Emerging Technology Full Stack Developer
First Horizon Corp job in Birmingham, AL
not eligible for sponsorship. Location: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, or NC; Raleigh, NC. We are seeking a talented and motivated Full-Stack Developer to join the Emerging Technology team. The ideal associate will be responsible for designing, developing, and maintaining both the front-end and back-end components of enterprise applications. You'll work closely with product managers, UX designers, other developers, and business stakeholders to deliver user-centric solutions that support our clients' needs and business goals.
Key Responsibilities:
* Design, develop, and maintain web applications with scalable front-end and back-end solutions.
* Develop user interfaces using React or Angular, ensuring responsiveness and high performance across devices.
* Create and maintain RESTful APIs to connect front-end interfaces with back-end services.
* Integrate third-party APIs and services as required by business or application needs.
* Optimize both server and client codebases for performance, scalability, and security.
* Collaborate with cross-functional teams to gather and refine technical and business requirements.
* Write clean, maintainable, and well-documented code for both client-side and server-side components.
* Diagnose and resolve technical and production issues that arise in the application stack.
* Participate in code reviews, facilitate continuous knowledge sharing, and help mentor less experienced associates.
* Design databases and incorporate data storage solutions to meet application requirements.
* Implement tools and processes to monitor application health and performance.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 3 or more years of experience in full-stack web development.
* Proficient in front-end development using React or Angular (experience with both a plus).
* Back-end development experience in Python.
* Strong understanding of modern web development practices, including component-based design and RESTful API architecture.
* Experience integrating client-facing interfaces with backend services, especially cloud services.
* Solid knowledge of security standards and best practices in web development.
* Familiarity with public cloud platforms (AWS, Azure, Google Cloud) and CI/CD pipelines.
* Experience with version control systems such as Git.
* Excellent communication and problem-solving skills; able to work both independently and on collaborative teams.
Preferred Qualifications:
* Experience with FastAPI, Typescript, Redux, or other state management libraries.
* Proficiency in writing automated unit and integration tests.
* Familiarity with DevOps practices and containerization tools (Docker, Kubernetes).
* Experience in the financial industry or highly regulated environments.
About Us:
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights:
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Wire Transfer Processor
First Horizon Corp job in Birmingham, AL
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The Wire Transfer Processor provides internal and external support for customers processing wire transactions. Responsibilities include: processing outgoing/incoming customer wire requests; effectively communicating with external customers and internal business partners, providing excellent customer service, telephone courtesy and professionalism. Processes wires to meet departmental standards; strives to process transactions 100% error free, with no monetary loss. Contributes to the success of the Wire Transfer team by supporting and achieving the productivity and quality goals of the department.
Essential Duties and Responsibilities:
Key Activities:
* Processes wire transfer requests from internal business partners and external customers.
* Answers a high volume of telephone calls from external customers and internal business partners.
* Handles difficult customer situations with professionalism.
* Maintains open communication with internal business partners.
* Follows up with customers and/or managers to ensure problems are resolved.
* Meets or exceeds customer service needs and reports barriers.
* Shares knowledge and experience with team in support of high performance.
* Ensures compliance with established bank policies, guidelines and regulatory requirements.
Customer Service:
* Fosters a positive working environment.
* Provides timely, complete and accurate response to inquiries.
* Addresses client needs by involving the right people at the right time.
* Solves problems by asking probing questions.
* Demonstrates a strong sense of optimism, ownership and a commitment to achieving meaningful results.
* Projects a positive image and acknowledges others efforts and accomplishments, exerts extra effort and a personal commitment to work.
* Tailors communication style and content to the audience.
* Handles all situations in a professional, ethical manner.
* Escalates special situations or problems as necessary.
Productivity:
* Ensures all goals and departmental service standards (SLAs) are met.
* Meets productivity goals.
* Consistently meets quality control and data integrity standards.
* Effectively utilizes available tools.
Education and/or Work Experience Requirements:
* Excellent written and verbal communication skills
* Understanding of Wire Transfer controls and procedures
* Basic understanding of deposit and lending processes and functions
* Exhibits a high level of ownership and accountability to meet deadlines
* Utmost commitment to quality
* Strong customer orientation
* Awareness of regulatory environment and implications
* High School graduate or similar certificate and experience in a related field required.
* 5 years banking related experience, customer service experience or bachelor's degree preferred.
* Ability to promote the appropriate company image and maintain a professional attitude in an ever-changing environment
* Ability to work under pressure and meet deadlines
* Knowledge of Excel and other Microsoft Office software
Physical Requirements:
* Basic keyboarding or other repetitive motions
* Must be able to talk, listen and speak clearly on telephone
* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
* Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Hours:
* Monday - Friday
* 8:00 AM - 5:00 PM
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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LEAF SR Account Executive - Equipment Financing
Clanton, AL job
Originates new equipment finance loan and lease business that adheres to internal credit and external regulatory standards. Structures, negotiates, and closes each transaction and builds and expands existing business relationships with customers.
**Primary Responsibilities:**
Complete in-person, phone calls, and/or emails to current and potential loan and lease program partners to identify their needs and transactional opportunities; process and close equipment financing opportunities in alignment with credit guidelines.
Increase selling, communications, and relationship management skills by working with sales leadership.
Provide support, mentoring, and coaching to Account Executives to ensure integration of learned skills and assimilation into LEAF's culture.
Develop and maintain a current knowledge of pertinent internal systems including usage and selling of the portal and pertinent software.
Build and maintain relationships with peers in other areas of the business, including Accounting, Operations, Sales, Credit, Asset Management, Collections, Pricing, Business Intelligence, and Legal to obtain the requisite support for responsibilities.
Promote an environment that supports and reflects the LEAF and M&T cultures, while delivering a great value proposition to customers.
Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
**Scope of Responsibilities:**
**Supervisory/Managerial Responsibilities:**
Not Applicable
**Education and Experience Required:**
Bachelor's degree in Business, Marketing, Finance or Accounting and a minimum of 2 years' equipment finance experience, or in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' equipment finance experience
Prior leasing and sales experience
Strong verbal and written communication skills
Strong interpersonal skills
Strong presentation skills
Strong analytical skills
Strong decision-making skills
Strong strategic planning skills
Proficiency with personal computers as well as pertinent software packages
**Education and Experience Preferred:**
Ability to sell effectively to current and prospective clients
**Physical Requirements:**
Ability to travel on an as needed basis
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.90 - $49.84 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.
**Location**
Clanton, Alabama, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Commercial Credit Lead, Dealer Commercial Services
Clanton, AL job
The Commercial Credit Lead plays a vital role in assessing and managing credit risk for commercial clients at M&T Bank. This client facing position involves analyzing financial statement, structuring credit solutions, negotiating legal documents, and obtaining credit approval while ensuring compliance with credit policies and regulatory requirements. The Commercial Credit Lead manages a transaction team and collaborates closely with relationship managers (RM), risk officers, and other stakeholders to facilitate sound credit decisions and maintain portfolio quality.
**Primary Responsibilities:**
+ Facilitate the credit needs of customers by underwriting new requests and material modifications from deal screen through approval and for the life of the loan. This analysis may include recommending adding or removing conditions.
+ Manage the ongoing credit risk of existing loan portfolios through continuous credit monitoring (CCM) activities enabling the timely identification of emerging credit risk so that appropriate actions can be taken to manage the risk, minimize losses and assign an accurate risk rating. A CCM program includes but is not limited to annual reviews (and PLRs and Guarantor Assessments), interim update memos, a covenant monitoring program, problem loan management, early warning indicators, and other forms of credit surveillance. Review all pertinent credit and financial information, including but not limited to financial statements, tax returns, due diligence reports, credit bureaus, appraisals, internal credit information, industry research and peer data. Determine the need for more thorough investigation or additional information, and coordinate gathering of such information.
+ Analyze financial information and related materials and complete the credit analyses for the Bank's commercial transactions. Written analyses to include an independent credit quality assessment with well-supported risk rating, identification of and description of credit risks and mitigants, industry concerns, market trends, financial trends, and other pertinent credit issues of respective deals.
+ Make appropriate structure recommendations based on an analysis and evaluation of scenarios including the company's case, bank's base case and a downside case.
+ As part of managing the ongoing credit risk of existing portfolios, identify suspicious activity and activity that may be contrary to customer's interest.
+ Partner proactively with relationship managers, and be intimately involved throughout the deal process, from deal screen through approval and for the life of the loan to maintain timely and accurate risk ratings for a portfolio of commercial credits.
+ Spread financial statements and prepare financial models designed to sensitize various conditions impacting the proposed transaction.
+ Prepare cash flow, collateral schedules, covenant sensitivity calculations, financial models, and guarantor statement analysis as appropriate.
+ Attend client/prospect calls with RMs to gain a thorough understanding of the client/prospect and their business to effectively analyze and underwrite the proposed transaction. Based on underwriting parameters, recommend the risk rating.
+ Prepare summary, present facts, and offers opinions concerning creditworthiness.
+ Propose the structure of loan requests, where appropriate, to include suggestions on terms, conditions, collateral, and guarantors.
+ Displays deep understanding of financial regulatory environment as it applies to underwriting most forms of commercial credit transactions.
+ Ensure credit policy compliance by verifying adherence of underwriting to the Commercial Credit Policy, and evaluating any risk associated with non-compliance.
+ Present analysis or address questions during credit request discussions or committee presentations.
+ Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
Commercial Credit is responsible for the credit delivery of the Bank's commercial clients. Credit assessments range from initial analyses of new relationships to the Bank to material modifications or restructurings of long-term relationships and ongoing monitoring through the life of the loan. Commercial Credit is also responsible for ensuring the accurate completion of the Bank's risk rating scorecards and financial statement spreads. The work completed in this capacity is used to make credit decisions for new or renewed or amended credit transactions.
The position interacts with commercial banking RMs and sales leadership throughout the bank's footprint and industry verticals, as well as other internal personnel, on credit approvals for the largest, most complex, and/or specialized loans.
Customer interaction is expected.
Works independently with minimal supervision.
Ability to efficiently lead the transaction execution team comprised of an Associate and/or an Analyst.
**Supervisory/Managerial Responsibilities:**
Input into development of and training of junior/newly hired Analysts and Associates.
**Education and Experience Required:**
Bachelor's degree in Accounting, Finance or related field and 7 years' experience in complex credit underwriting, specialty underwriting, or other complex financial analysis role. In lieu of degree, a combined minimum 11 years' higher education and work experience, to include 7 years' experience in complex credit underwriting, specialty underwriting, or other complex financial analysis role.
Excellent analytical skills with a high level of proficiency in financial modeling and analysis of credit transactions / structures.
Ability to calculate and interpret financial ratios, analyze data, and complete trend analysis to understand and minimize credit risks.
Proficient with legal documentation including experience and skill in negotiating legal documentation and the ability to structure transactions independently.
Excellent verbal and written communication skills.
Critical thinking and problem-solving abilities.
Attention to detail and high level of accuracy.
Ability to work independently and as a part of a team.
Strong organizational and time management skills.
Customer focused with strong interpersonal and relationship building skills.
Proficiency in Microsoft Office.
**Education and Experience Preferred:**
Experience with Capital IQ, FactSet, and Bloomberg.
\#LI-LA1
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $123,600.00 - $206,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.
**Location**
Clanton, Alabama, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Tactical Sourcing Manager
First Horizon Corp job in Birmingham, AL
The Tactical Sourcing Manager position reports to the Head of Strategic Sourcing and is a part of the CFO division at First Horizon Bank. The Tactical Sourcing Manager position works closely with Strategic Sourcing Managers on vendor agreements that need to be processed and renewed. The Tactical Sourcing Manager is responsible for effectively and efficiently managing and executing the renewal process for vendor contracts for First Horizon Bank. This role will serve as a key liaison between vendors, internal stakeholders, and the strategic sourcing team to support timely and compliant contract renewals.
Specific Responsibilities:
* Proactively track and manage all upcoming vendor contract renewals, ensuring no lapse in service to associates and our clients.
* Review renewal terms and conditions, verify pricing, and confirm service requirements with vendors and relevant stakeholders.
* Coordinate with departmental associates to gather renewal requirements and assess ongoing business needs.
* Prepare, process, and secure approvals for renewal documentation in accordance with internal policies and compliance standards.
* Communicate regularly with vendors to negotiate renewal terms, address questions, and resolve any discrepancies.
* Collaborate with legal, risk, and compliance teams to ensure all contract renewals are aligned with regulatory and policy guidelines.
* Maintain accurate records of all vendor renewal activities, including timelines, documentation, and communications.
Qualifications:
* Bachelor's degree in Business Administration, Supply Chain Management, or related field preferred.
* 2+ years of experience in procurement, contract administration, or vendor management.
* Strong attention to detail and organizational skills.
* Excellent communication and negotiation abilities.
* Familiarity with contract management systems and procurement software a plus.
* Ability to collaborate effectively with associates across departments.
* Experience working in a banking or financial institution environment preferred.
Hours: Monday - Friday, 9am - 5pm
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Foreclosure Specialist III
Clanton, AL job
This position is responsible for monitoring and overseeing the foreclosure process for loans assigned to team members to ensure foreclosures remain on track with investor guidelines. This position also provides subject matter expertise to the team and handles escalated issues, as well as being responsible for managing a portfolio of loans involved in complex litigation and protecting M&T's interest in the subject mortgaged property. In addition, this position performs the highest risk administrative functions related to the foreclosure process.
**Primary Responsibilities:**
+ Monitor progress of foreclosures through queues and reporting, ensuring team is effectively working their portfolios and compliance with state/federal and investor guidelines. Work with foreclosure attorney, outside counsel and/or in house counsel to resolve disputes involving property in which the bank or its investors have an interest.
+ Serve as primary escalation contact for both associates on the team, attorneys and other departments.
+ Work with Foreclosure team to ensure FHA 1st legal deadlines are met once the loan is referred to foreclosure, including filing and tracking of any necessary extension requests.
+ Research, validate and update loans appearing on various foreclosure exception reports, including but not limited to No Dual Track, clean up and investor timeline reports.
+ Provide approval of additional attorney fees beyond associate level approval limit. Maintain tracking and reporting of legal expense on litigation files outside of the foreclosure action.
+ Perform QC review and approval of investor bidding instructions, ensuring adherence to investor/MI guidelines.
+ Conduct regular 'side by sides' with team to discuss loan level issues and procedures. Conduct a review of all assigned loans at a minimum of every 30 days, including the updating of documentation and follow up.
+ Ensure compliance with federal, state, regulatory and investor guidelines regarding foreclosure.
+ Work with management to revise, update and implement procedure changes as well as create new procedures. Gather departmental information and assemble presentations for regular investor, regulatory and internal meetings.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
This position interacts with CAM management and external third-party foreclosure attorneys to ensure successful and timely completion of foreclosure, consistent with investor guidelines and regulatory requirements.
**Education and Experience Required:**
A combined 4 years' higher education and/or work experience, including a minimum of 2 years' Default Servicing related field experience (e.g., Collections, REO, Loss Mitigation).
Working knowledge of word processing and spreadsheet software.
Strong written and verbal communication skills.
Detail oriented.
Strong analytical and problem solving skills.
Ability to work effectively in a team environment.
**Education Experience Preferred:**
3 years' Default Servicing related field experience (e.g., Collections, REO, Loss Mitigation).
Proven leadership ability.
Knowledge of bank and departmental systems.
Understanding of mortgage product including home equity loans and lines of credit, general operation and systemic functions including payment allocation and escrow.
Experience training new staff and implementing procedures and process changes.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.
**Location**
Clanton, Alabama, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Deposit Product Coordinator
First Horizon Bank job in Birmingham, AL
**Location** : Onsite listed in Memphis, TN, Nashville, TN, Knoxville, TN, Charlotte, NC, Raleigh, NC, Miami, FL, Orlando, FL, Birmingham, AL, New Orleans, LA, Baton Rouge, LA, Lafayette, LA, or Houston, TX The Product Coordinator is responsible for the implementation, on-going enhancement, and analysis of retail and small business deposit products to achieve corporate objectives within the retail and small business line of business. The coordinator will also participate in merger related activities as it relates to the mapping, operational conversion, training, and client communication of deposit products.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Works with product team to research, identify, and implement appropriate products sales strategies to identify opportunities for meeting goals
- Coordinates the development of management reporting
- Creates and conducts product and campaign training as needed
- Manages revisions to team documents such as pricing materials, product matrices and others; analyzes and communicates product trends, as assigned, through the use of dashboards or tracking reports; helps prepare product management presentations; and assists with various administrative duties, including the investigation and resolution of product-related service and quality issues as identified by the bank or its and customers.
- Collaborates throughout the bank during all phases of a product lifecycle, especially including Marketing for the creation and review of marketing materials and promotional campaigns, banker channels in the support and development of sales teams, Digital Channels for online and mobile product delivery and Training for the development or revision of product training material, courses and job aids for Bank employees; Operations for the development of back-office procedures and systems; and Information Technology for supporting hardware and software.
- Manages specific ad-hoc projects and initiatives as identified by the Director of Deposit and Product Management
- Performs all other duties as assigned
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
1. Bachelor (4-year college) degree and 1-2 years of experience or equivalent combination of education and experience
**COMPUTER AND OFFICE EQUIPMENT SKILLS**
1. Microsoft Office suite
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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YouTube (**********************************************************
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Senior Application Security Engineer
Clanton, AL job
Responsible for capturing and refining information security requirements and ensures their integration into information technology component products and information systems through purposeful security design or configuration. Provides advanced working guidance to technology teams and leadership in the areas of secure coding, application authentication, encryption, and quickly research and become competent in other areas as needed.
**Primary Responsibilities:**
+ Develop and implement engineering's technical security policies and procedures, and performance of security measures,
+ Scan and test applications for potential vulnerabilities and non-compliance with security standards,
+ Partner with engineering teams during code reviews to identify potential security vulnerabilities and advise strategies to develop more secure code,
+ Integrate security tools and processes into the software development and operations (DevOps) pipeline, including automation of security checks and scans to identify and fix vulnerabilities early in the development process.
+ Lead training sessions for technology teams in one-on-one coaching and large team training sessions on secure coding practices and information system security best practices.
+ Configure and manage automated tools and solutions to address security weaknesses in applications, systems, and infrastructure.
+ Partner closely with incident response teams to mitigate the impact of incidents from application security vulnerabilities and identify necessary steps to remediate findings.
+ Proactively recommend process enhancements and implement prioritized improvements within Cybersecurity team to enhance application security capabilities.
+ Track current events, technological advancements, and changes in the secure application development landscape to anticipate how attackers may change their tactics, and implement adjustments to internal technologies, policies, and procedures.
+ Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
+ Partners primarily with individual contributors and leaders within Cybersecurity and Technology, and occasionally senior leaders within Cybersecurity.
+ Determines and develops approach to solutions. Work is accomplished with periodic check-ins for alignment and limited direction. Work is evaluated upon completion to ensure objectives have been met.
+ Proficient ability to use multiple Cybersecurity tools, specific to function.
+ This role is used within Cybersecurity, typically in one of the following ways:
+ Application Security - partners with engineers and developers to secure first-party and third-party code by reviewing the application, data, and systems it interacts with.
+ Product Security - secures products by ensuring they are designed, developed, and delivered in a secure manner".
**Manager Responsibilities:**
No supervisory responsibilities
**Education and Experience Required:**
+ Bachelor's degree and a minimum of 3 years' relevant work experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 5 years software development or application security
+ Prior experience reviewing or fixing vulnerabilities identified using application security tools such as static application security testing (SAST), software composition analysis (SCA), interactive application security testing (IAST), dynamic application security testing (DAST), or application security posture management (ASPM) suite
+ Intermediate understanding of the Software Development Life Cycle (SDLC)
+ Ability to train technologist and people leaders at various levels on secure application development, both in person and virtually
+ Excellent communication and interpersonal skills
**Education and Experience Preferred:**
+ Intermediate experience reviewing or fixing vulnerabilities identified using application security tools such as static application security testing (SAST), software composition analysis (SCA), interactive application security testing (IAST), dynamic application security testing (DAST), or application security posture management (ASPM) suite
+ Understanding of common software weaknesses that impact cloud and web applications, beyond the Open Worldwide Application Security Project (OWASP) Top 10
+ Demonstrable experience developing and maintaining automation for application security tasks and defect identification
+ Experience developing enterprise applications
+ Knowledge of secure configuration of cloud-native and containerized apps in one or more Cloud environments
+ Certifications in the area of Application Security
+ Proficient persuasive communication skills to gain buy-in of others in cybersecurity and technology teams
+ Ability to create an effective learning environment that allows for maximum learner results
+ Must be comfortable with providing 1-1 coaching for all levels of individual contributors and up to SVP management
+ Ability to build and maintain effective relationships within and across multiple technical teams
+ Prior experience utilizing continuous integration and continuous deployment (CI/CD) pipeline instrumentation
+ Highly proficient at coding with one or two programming languages
+ Highly proficient with Agile development methodologies and version control systems
+ Experience defining and reviewing software security features and capabilities
\#LI-JB3 #Remote
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $93,581.10 - $155,968.51 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.
**Location**
Clanton, Alabama, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Treasury Management Product Manager, Sweep and Escrow
First Horizon Corp job in Birmingham, AL
Location: Onsite in Birmingham, AL; Memphis TN, Lafayette, LA; New Orleans, LA; Dallas Texas; Miami, FL; or Dallas, TX. We're seeking an experienced Product Manager to join Treasury Management division, focusing on our Commercial Liquidity and Escrow solutions. This role will organize and manage the TM Commercial Liquidity / Escrow products and services. The ideal candidate will drive product strategy, enhance client experience, and accelerate product adoption while working within a dynamic team of product managers and developers. The product manager will be responsible for:
* Aligning solutions to meet client needs
* Assessing Marketplace competitiveness
* Pricing and profitability
* Growth and trend metrics
* Legalities, compliance and risk mitigation
* Product information and collateral for client facing and internal usage
* Training on product capabilities, features/benefits and lead identification
* Lead product development lifecycles to enhance or implement new solutions
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Develop a strategic vision for products and create a roadmap that speaks to a long-term vision, whilst identifying and delivering quick wins for short-term gains.
* Be an evangelist and advocate products across the business and build tight relationships with LOB teams to enable engagement and adoption
* Demonstrated sense of prioritization and execution against critical deliverables, coupled with a sense of personal ownership for key projects / issue resolution
* Manage each launch through the entire product development lifecycle including discovery, prioritization, design, development, user acceptance testing, pilot testing, and product ramp up.
* Document managed Products' key client value proposition and competitive position in marketplace.
* Document Bank implementation, maintenance and revenue tracking mechanism of product and update implementation forms and pricing proforma
* Create optimum revenue and profitability of managed products.
* Develop and manage product marketing collateral and materials, TM web site updates and client product demos (as appropriate).
* Document and report on managed products' trends in growth and revenue.
* Create annual product statement and rating of product in product life cycle. Relate to available industry information and compare to industry growth trends.
* Inform and train relationship teams regarding products capabilities, features/benefits, client usage and industry specialization, lead identification and fitment into revenue cycle.
* Serve as a technical Treasury Management sales resource and participate in key sales and training situations for products
* Prepare product development objectives and schedules for all phases of product development and introduction to market
* Monitor how clients utilize the managed product in various real-world installations. Share insights with TM Sales and TM Operations. Capture and illustrate the client experience to highlight its applications across different industries and for internal teams.
SUPERVISORY RESPONSIBILITIES
While the Treasury Management Product Manager does not have direct supervisory responsibilities, this role requires strong partnership and collaboration skills. The successful candidate will:
* Engage and collaborate with cross-functional teams, including Sales, Marketing, Operations, and IT, to drive product initiatives and align strategies.
* Act as a liaison between stakeholders to ensure seamless communication and execution of product plans.
* Influence and inspire internal teams by sharing insights and advocating for product vision and goals.
* Coordinate with external vendors and partners to enhance product offerings and customer experience
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
* 5+ years of product management experience, preferably in financial services commercial deposit products / services
* Bachelor's degree in Business, Finance, Technology, or related field. Master's/MBA a plus.
* Proven experience in developing and managing commercial deposit products and services, with a strong understanding of escrow, lawyer trust, and sweep services
* Experience and extensive knowledge of Hogan mainframe core applications is a plus
* Experience managing complex products with multiple stakeholders
* Demonstrated ability to translate business requirements into technical specifications
* Strong analytical and financial modeling skills
* Excellence in stakeholder management and cross-functional leadership
* Ability to work autonomously with a balanced team approach, you don't need to wait for directions, but know when buy-in is critical
* Ability to work in a fast-paced environment, managing multiple products and projects simultaneously, passionate about building meaningful, intuitive products
* The ability to write clear, concise internal product specifications, external communications and training materials
* Must be analytically oriented and be able to break down complex processes and explain it in simple terms to stakeholders
* This candidate must have excellent oral and written communication skills
* The candidate must possess excellent knowledge of the Microsoft Office products to review/read/send email, create memos/letters, spreadsheets, client presentations, flow charts, etc.
* Must be a self-starter and be able to motivate her/his peers and influence partners in other areas to achieve common goals
COMPUTER AND OFFICE EQUIPMENT SKILLS
* Advanced skills in Word, Excel, PowerPoint, and Outlook for creating reports, presentations, and communications.
* Experience with tools such as JIRA for tracking project progress and Visio (or like solution) for creating process flows or diagrams
* Proficiency in software like Tableau, Power BI, SQL, Oracle, or similar for analyzing data trends and generating insights.
* Familiarity with treasury management systems and payment platforms is preferred.
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
* Certified Treasury Professional (CTP) or similar certification is a plus
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equipment Finance Operations Specialist I
First Horizon Bank job in Birmingham, AL
The Operations Specialist position performs a number of functions integral to the operation of the Equipment Finance business for First Horizon Bank. The functions range from collateral follow up, payment posting, payoff generation, insurance follow up, funding review, keying wires for transaction fundings and providing assistance to EF Relationship Managers as well as internal and external clients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Transaction funding review and key wires for transaction funding
+ Assist with clearing loan exceptions, collateral exceptions, and past dues
+ Assists with payment posting and daily recons
+ Prepare payoffs and communicate the same to clients as well as filing termination documentation as needed to release the bank's security interest
+ Provide assistance to internal and external clients in all areas of Equipment Finance
+ Responsible for updating insurance renewals for every contract
+ Responsible for internal reporting, daily, weekly and monthly
+ Orders UCC searches, files UCCs and performs OFAC checks
+ Communicate with clients, attorney's, insurance companies, title companies, and various other professionals
+ Cross-train on loan documentation/funding, Rapport reviews, and basic understanding of attorney prepared documents
+ Work closely with Relationship Managers, Commercial Bankers, Portfolio Managers/Credit Analysts to ensure satisfactory on-going monitoring of loans to clients with supervision
+ Performs all other duties as assigned
**SUPERVISORY RESPONSIBILITIES**
+ No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
+ High school diploma, associates/bachelor's degree preferred, and 0 - 2 years of experience in banking and/or contract administration or payment processing
+ Must be detail oriented and able to reconcile payments and loan/lease balances to the general ledger. Also, this position needs the ability to learn and understand lien perfection aspects of various equipment types.
**COMPUTER AND OFFICE EQUIPMENT SKILLS**
+ Must be proficient with the Microsoft Office suite of products including Microsoft Word, Excel and Outlook
**CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)**
+ None required
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
eSignature (DocuSign) Delivery & Support
First Horizon Corp job in Birmingham, AL
Location: On site in New Orleans, LA, Birmingham, AL, Charlotte, NC, Raleigh, NC, Memphis, TN, Nashville, TN, Houston, TX, Dallas, TX, or Miami, FL The DocuSign Business Analyst supports the DocuSign Product Owner in enhancing, implementing, and supporting DocuSign solutions across the bank. This role acts as a liaison between line of business partners, technology teams, vendors, and management to elicit requirements and deliver solutions that improve the client and associate experience.
Key Responsibilities:
* Collaborate with the Product Owner to define and prioritize business requirements for strategic projects, product enhancements, and production support related to DocuSign.
* Elicit, document, and validate business and functional requirements by engaging stakeholders and translating business needs into detailed specifications.
* Develop user stories and acceptance criteria and participate in Agile ceremonies, including daily standups, sprint planning, and retrospectives.
* Coordinate with Quality Assurance to plan and support testing of DocuSign implementations, enhancements, and issue resolution.
* Work with the Product Owner and vendor partners to monitor product enhancements, evaluate software releases, and address support cases.
* Identify and document process improvement opportunities, and assess potential solutions for fit with both business and technology needs.
* Participate in deployment, testing, and implementation of DocuSign releases, monitoring for successful delivery and adoption.
* Manage and triage support tickets, analyze issues, and drive resolution in partnership with technical teams and vendors.
* Provide training and support to DocuSign users, assisting with adoption and ongoing improvement efforts.
Qualifications
* Bachelor's degree in Business, Information Technology, or related field preferred.
* Experience as a Business Analyst or similar role, ideally with exposure to DocuSign or comparable digital workflow platforms.
* Strong communication skills, with experience in facilitating meetings and documenting requirements.
* Understanding of Agile methodologies and experience with user story writing.
* Ability to build relationships across business functions, technology teams, and vendor partners.
* Strong organizational skills and attention to detail.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Float Personal Banker Associate I - Birmingham/Vestavia Hills, AL
Birmingham, AL job
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
Provide guidance to CSRs with respect to the sales and referral process.
Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
Act with confidence by answering customer questions and owning customer issues.
Maintain a position of trust and responsibility by keeping all business confidential.
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Adhere to established policies and procedures while opening/servicing the full range of Retail products.
Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
College degree or work experience providing transferrable skills, or, combination of education and experience.
Experience in the financial industry preferred.
Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
WORKING CONDITIONS:
Normal office environment.
Extending viewing of computer screens.
This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
Travel outside of the affiliate will be required for various classroom training sessions.
Float Personal Banker Associate I - Birmingham/Vestavia Hills, AL
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Birmingham, Alabama 35242
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Auto-ApplyMortgage Loan Processor
First Horizon Corp job in Birmingham, AL
The Mortgage Processor Role will be responsible for performing a variety of documentation duties related to both agency and portfolio loans while ensuring compliance with policies and procedures for all loan products. Candidates must possess proficiency with technology and a strong sense of urgency with an ability to work in a team environment while maintaining excellent organization and communication skills. Candidates must also have the ability to self-manage a pipeline of 25-35 loans at all times.
Essential Duties and Responsibilities:
* Ability to self-manage a pipeline of 25-35 loans on a daily/weekly basis.
* Ability to calculate complex income streams and assist in restructuring of loan files.
* Maintain daily workflow prioritization to ensure closing dates are met.
* Adhere to published SLAs to promote effective pipeline management.
* Order all required verifications and documentation as required by product guidelines and underwriting.
* Analyze and ensure all documentation received are accurate and meets product guidelines and underwriting conditions.
* Responsible for monitoring rate locks and initiating any Change of Circumstances for re-disclosure requirements.
* Ensure follow-up to all Pre-Funding and Post-Closing Audits as requested.
* Provide excellent customer service to both internal and external clients.
* Communicate effectively with all parties to the transaction to keep them informed of file status.
* Mentor and provide assistance to Mortgage Processors I and II.
* All other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
* High school Diploma or General education degree with a minimum of five years of Mortgage Loan Processing experience.
* Ability to effectively use various computer software applications.
* Ability to embrace and adopt all Technology as set forth by the line(s) of businesses.
* Working knowledge of Mortgage Residential Loan Workflow from Origination to Post Closing.
* Basic accounting and mathematical skills.
* Ability to effectively Multitask.
* Work successfully in a fast-paced working environment and meet critical deadlines.
* Delivers excellent verbal customer service.
* Demonstrates Leadership
* Excellent interpersonal skills/Champions Teamwork
* Goal and success oriented.
* Self-Starter
* Highly organized, proven track record of successfully managing Time and Pipeline execution.
* A "sales" mindset
* Retail channel experience (partnering with MLOs, Operations, Underwriters, Regional Mgrs. & Bank Execs).
* Focus on Quality and Understanding of Regulation/Compliance requirements.
* Excellent verbal and written communication skills, bi-lingual in English and Spanish helpful.
* Ability to effectively multi-task, work well in a fast-paced working environment and meet critical deadlines.
* Commitment to a positive customer experience (internal and external).
NMLS Language
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Enterprise Data Issues Management Leader
First Horizon Corp job in Birmingham, AL
Not Eligible for Sponsorship The Manager - Data Issue Management leads and oversees a high-performing team of Business Analysts dedicated to ensuring data integrity and quality across First Horizon Bank's systems and processes. This role is responsible for establishing best practices in data issue identification, analysis, and resolution, while driving continuous operational and strategic improvements to support exceptional client experiences. The Manager collaborates closely with associates across technology, operations, compliance, and business functions to advance data governance and deliver actionable insights.
Key Responsibilities:
* Lead, coach, and develop a team of Business Analysts focused on data issue identification, analysis, management, and remediation.
* Set strategic objectives and operational standards for data issue management, ensuring effective monitoring, tracking, and escalation processes.
* Oversee the investigation of complex data integrity issues using advanced technical query capabilities (e.g., SQL, data analysis tools) and ensure timely resolution.
* Partner with business stakeholders and technology leaders to drive systemic improvements to data quality controls, processes, and policies.
* Develop and maintain reporting mechanisms for data issues, including regular executive dashboards, trending analysis, and progress updates for senior management.
* Ensure proper documentation of issue resolution procedures, analysis outcomes, and knowledge sharing within the team and with other associates.
* Champion data governance initiatives, fostering compliance with regulatory requirements and aligning with bank standards.
* Identify opportunities for process automation and technology enhancements to improve efficiency and reduce recurrence of data-related issues.
* Provide subject matter expertise and guidance to associates on complex technical data queries, data issue escalation, and resolution protocols.
* Support recruiting, onboarding, and professional development efforts within the team to build bench strength and advance technical skills.
* Represent the Data Issue Management function in cross-functional working groups, project teams, and regulatory reviews as needed.
Required Qualifications:
* Bachelor's degree in Business, Information Systems, Computer Science, or related field. Advanced degree preferred.
* 7+ years' experience in data management, including extensive knowledge of data mapping, data integration, and database concepts.
* Minimum 5 years of experience in business analysis, data quality management, or a related technical field, including 2+ years of leadership experience.
* Proficiency with SQL and other data querying tools, as well as data visualization and reporting platforms (such as Excel, Power BI, Tableau).
* Demonstrated experience leading teams and managing complex, cross-departmental projects.
* Deep analytical and problem-solving skills, including diagnosing root causes of systemic data issues.
* Strong understanding of data governance frameworks, regulatory standards, and industry best practices.
* Excellent communication and collaboration skills, with the ability to present complex information clearly to associates and senior leadership.
Preferred Skills:
* Experience within the financial services industry.
* Familiarity with process automation and workflow improvement initiatives.
* Project management training or certification.
* Experience contributing to or leading data governance councils or working groups.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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CCL Renewal Underwriter
First Horizon Bank job in Birmingham, AL
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
**Summary**
The Centralized Commercial Lending - Renewal Team is searching for a Commercial Underwriter II responsible for evaluating business loan applications based on established Bank policies and procedures. Candidate will evaluate the merits of an existing loan request in the $1MM-$3MM range of total exposure, and either recommend a decision to a senior credit officer or use their own authority to decision the application.
**Key Responsibilities**
+ Review cash flows and Moody's spreads either self-prepared or prepared by the Credit Analyst, conduct in-depth analyses of financial information to form a recommendation of approval or denial of new loans in accordance with the Bank's policy and procedures. Prepare Credit Origination Memorandum in a clearly written concise manner, identifying strengths, risks and mitigating factors. Review, analyze and evaluate financial and pertinent data to determine credit worthiness of loan prospects and merits of specific loan requests. Collaborate with Relationship Managers, leaders and Relationship Managers to gather all necessary information to present an accurate and complete assessment of the loan presented.
+ Ability to prepare high quality, detailed credit approval documents that contain an in-depth analysis, an understanding of and identification of credit issues and risks. Ability to spread and interpret financial statements, tax returns, and projections using Excel.
+ Ability to provide recommendations on loan structuring and alternative structures that may be more appropriate for the transaction.
+ Ability to work in a high-volume environment, meeting or exceeding Service Level Agreements and turn time goals throughout the process, providing credit decisions in a timely manner.
+ Work independently on special projects related to credit topics and issues as requested by Bank Credit team(s).
+ Support the Bank's strong relationship banking culture through on-going internal partner contact, quality customer service, and superior product knowledge. Understand and adhere to the Bank's Bank Secrecy Act policy and procedures and "know your customer/enhanced due diligence" guidelines. Brings any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer. Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
+ May perform other duties as assigned.
**Requirements**
+ Bachelor's degree required for consideration or equivalent combination of education and experience
+ Three (3) to five (5) years of commercial credit underwriting experience
**Knowledge/Skills/Abilities/Training/Systems**
+ Fundamental understanding of commercial credit underwriting.
+ Ability to interact with all levels of clients, staff and management.
+ Ability to work successfully in a deadline driven team environment.
+ Strong MS Office skills, especially with Excel.
+ Must be organized and detail oriented with the ability to multitask.
+ Must be able to work independently and make sound decisions.
+ Good written and oral communication skills.
+ Good fundamental understanding of general bank operations, proficient understanding of the components of financial planning, deposit products, small business products, investment and insurance products.
+ Knowledge of Moody's CreditLens preferred
+ Knowledge of nCino preferred
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Business System Manager - Default Services
First Horizon Bank job in Birmingham, AL
**Location:** Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas.
The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment.
**Essential Duties and Responsibilities:**
**Consultation and Analysis**
· Drives initiatives and has primary responsibility for approving business requirements
· Manages definition of business case and approves business requirements and functional designs for system enhancements
· Considers impact to vendor, workflow of existing processes and other related systems
· Uses analytical skills to streamline business processes
· Understands and applies limitations and unique advantages of existing enterprise capabilities
· Analyzes marketplace, industry, company and technology trends and best practices
· Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
· Designs and documents business processes to improve efficiency
· Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
· Develops solutions to business problems or new business requirements
· Creates maps of current and future processes
· Manages system SLAs, Disaster Recovery and Business Continuity, and user access
· Serves as primary subject matter expert contact for the system
· Defines and drives system strategy to align with organizational strategies
· Researches and analyzes the root cause of system issues
**Execution**
· Manages multiple initiatives effectively
· Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals
· Develops detailed plans and timelines
· Produces system-related job aids and provides training content for training facilitators
· Performs and coordinates User Acceptance Testing
· Reviews and approves Quality Assurance test plans
· Performs or scheduled production certification
**Communication**
**·** Relates well with all levels of the organization and builds appropriate rapport
· Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
· Manages end-user system communications
· Communicates with manager proactively regarding any capacity issues or opportunities
**Knowledge:**
**·** Knowledge of loan operations and default servicing including consumer, commercial and credit cards
· Understanding of business processes and functions for the lifecycle of consumer and commercial loans
· Awareness of regulatory environment and implications
· Experience with ACI or CGI collections and payment systems
**Education and/or Work Experience Requirements:**
+ Excellent computer proficiency (MS Office - Word, Excel, and Outlook)
+ Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service
+ Excellent organizational, analytical, and customer service skills
+ Bachelor's degree or related experience
+ 5 or more years system implementation and/or operations experience
+ System implementation and/or loan operations experience preferred
**Skills:**
+ Strong ability to establish mutual understanding and effective working relationships with associates across business areas
+ Demonstrated decision-making skills, including the ability to act with incomplete information
+ Skilled at envisioning and articulating future scenarios and strategies at a high level
+ Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way
+ Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences
+ Experience with project management or business analysis is beneficial
+ Proficient in organizing, prioritizing, and managing multiple work streams simultaneously
+ Skilled in gathering, documenting, and translating business requirements for technology partners
**Abilities:**
+ Quickly assess and understand complex situations and system impacts
+ Break down problems into manageable details for effective analysis and resolution
+ Influence and collaborate with associates and business partners, even without formal reporting authority
+ Monitor, interpret, and communicate detailed findings to business and technical partners
+ Clearly communicate ideas, concepts, and recommendations to associates at all levels
+ Adapt readily to change and shifting priorities within a dynamic operational environment
+ Travel as necessary to meet project and stakeholder needs
**Physical Requirements:**
+ Basic keyboarding or other repetitive motions
+ Lifting/pushing objects
+ Must be able to talk, listen and speak clearly on telephone
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Specialized Lending Loan Closing Officer (LCO)
First Horizon Corp job in Birmingham, AL
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The Specialized Lending ACCOUNT MANAGER I (Loan Closing Officer - LCO) partners with the Relationship Officers, Portfolio Managers and the Syndication Team to facilitate the closing of new deals and subsequent amendments for syndications and participations where First Horizon Bank is either the Lead Bank/Agent or a Participant/Investor.
The LCO ensures all documents support the approved credit request for a timely and well-coordinated closing. These facilities are extended to the Bank's largest and highest value clients and require individuals with strong business acumen, poise under pressure, impeccable customer service skills and excellent analytical and problem-solving abilities.
Essential Duties and Responsibilities:
Responsibilities include collecting required due diligence for closing, verifying and funding the initial closing advances with associated balanced GL entries, collecting fees, advising the Bank Group of any closing activities, booking of new facilities and performing maintenance. The LCO is also responsible for arranging the imaging of loan documentation post-closing and assisting with clearing resulting loan exceptions.
Knowledge:
* Extensive understanding of syndication and participation concepts, i.e. pro rata shares, interest/fee accruals, takedowns etc.
* Complex syndicated and agented loan structures and documentation.
* General Ledger and reconciliation functions.
* Real Estate Due Diligence and Flood Compliance
Abilities:
* Comprehend Loan Approvals and verify Lending limits.
* Comprehend credit agreements and all related syndicated loan documentation.
* Translate the terms of the facility into the servicing system's structure in a way that accurately reflects the terms of loan documents.
* Perform loan accounting functions (extensive balancing involved).
* Ensure wire related procedures are followed and wire funds accordingly.
* Defuse tense situations or difficult customer interactions or escalate as needed.
* Handle multiple tasks and prioritize.
* Work with little supervision but know when to ask for help.
* Maintain a healthy relationship with internal and external business partners.
* Take a systematic approach to daily work and planning.
Skills:
* Impeccable customer service and customer centric focus.
* Strong analytical and problem-solving skills.
* Excellent verbal and written communication skills across all levels of the organization.
* Proficient computer skills, especially Microsoft Office applications, such as Excel.
* Attention to detail and ability to identify potential issues and escalate as needed.
* Comfort with ambiguity.
Education and/or Work Experience Requirements:
* Bachelor's degree in finance or related discipline required
* 3 - 5 years of previous experience in loan system administration and / or loan closing and due diligence
* Knowledge of ACBS loan system a plus
Hours:
* Monday - Friday
* 8:00 AM - 5:00 PM
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
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Integration Developer
First Horizon Corp job in Birmingham, AL
not eligible for sponsorship. Location: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, or NC; Raleigh, NC. We are seeking a highly motivated Lead ESB Developer to join our Integration Services team at First Horizon Bank. As a key technical leader in our API and ESB modernization journey, you will play a critical role in supporting our legacy IBM-based Enterprise Service Bus (ESB) platform, while driving the migration to Apigee and modern cloud-native APIs. This is a hands-on leadership role that combines development, design, troubleshooting, and mentoring responsibilities.
Key Responsibilities
* Lead the design, development, and maintenance of services on the IBM ESB stack, including:
* IBM DataPower Gateway
* WebSphere Service Registry and Repository (WSRR)
* WebSphere Application Server (WAS)
* Collaborate with architects and application teams to sunset legacy integrations and support the migration to Google Apigee API Gateway
* Design and maintain SOAP and RESTful web services, including handling WSDL, XSD, YAML, and OpenAPI specifications
* Build and enforce reusable patterns, governance, and security best practices across ESB and API layers
* Support CI/CD deployment pipelines and release management processes
* Mentor junior developers and provide technical guidance during peer reviews and troubleshooting sessions
* Participate in root cause analysis and production support, ensuring system stability and availability
* Maintain strong documentation and collaborate with cross-functional teams including Security, Infrastructure, and Application Development
Required Skills & Experience
* 5 years of experience in middleware integration or enterprise services development
* Hands-on expertise with IBM DataPower, WSRR, and WAS
* Strong understanding of SOAP, REST, XML, XSLT, XSD, WSDL, YAML, and OpenAPI specifications
* Familiarity with TLS/SSL cert management, mutual auth, and integration security standards
* Proficient in troubleshooting and debugging service invocation issues across distributed systems
* Experience with CI/CD tools (e.g., Jenkins, GitHub Actions, XL Deploy, etc.)
* Strong scripting experience (e.g., Shell, Bash, or Python)
* Experience working in Agile/Scrum environments
* Solid knowledge of Cloud technologies (e.g., GCP, Azure, AWS)
* Familiarity with service versioning, throttling, fault handling, and other ESB patterns
* Excellent communication, documentation, and collaboration skills
Preferred Qualifications
* Exposure to Apigee or other modern API management platforms
* Experience with Dynatrace, Splunk, or similar observability tools
* Prior experience working in the Banking or Financial Services industry
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
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LinkedIn
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CCL - Credit Analyst
First Horizon Corp job in Birmingham, AL
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary
The Credit Analyst position is an important piece to the underwriting/credit analysis process. Credit Analysts in the CCL assist the Underwriting and Relationship Managers with a multitude of front-end work to help provide a quick and efficient client experience. This position is within the Centralized Commercial Lending (CCL) team. This person will be expected to provide support for commercial lending portfolios within the footprint. Work is expected to be performed within a production-based environment to include, but not limited to financial statement spreading and completion of the CCL's standard cash flow template.
Key Responsibilities
* Spread financial statements and tax returns.
* Create Global Cash Flows for borrowers, guarantors, and prospects
* Due Diligence including verifying 4506-Cs, ordering tax transcripts, performing background checks.
* Assist underwriters with loan requests on both the new money and renewal side.
* Communicate with RMs, client specialists, and underwriters to ensure that deals are progressing as intended.
* Request missing documentation when necessary.
* Participate in special projects and assignments and other duties as needed.
Requirements
* Bachelor's degree is required. A degree in a related business discipline is preferred (Finance, Accounting, etc.)
* At least 1 year of relevant experience preferred, or an equivalent combination of education and experience
* Experience with Microsoft Outlook, Word, Excel, and PowerPoint
* Experience with nCino and Moody's CreditLens a plus
* Understanding of financial ratios
* Ability to communicate effectively.
* Ability to read, analyze, and interpret financial reports; analyze and evaluate information, solve problems and achieve goals.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
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LinkedIn
Instagram
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Business System Manager - Default Services
First Horizon Corp job in Birmingham, AL
Location: Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas.
The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment.
Essential Duties and Responsibilities:
Consultation and Analysis
* Drives initiatives and has primary responsibility for approving business requirements
* Manages definition of business case and approves business requirements and functional designs for system enhancements
* Considers impact to vendor, workflow of existing processes and other related systems
* Uses analytical skills to streamline business processes
* Understands and applies limitations and unique advantages of existing enterprise capabilities
* Analyzes marketplace, industry, company and technology trends and best practices
* Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
* Designs and documents business processes to improve efficiency
* Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
* Develops solutions to business problems or new business requirements
* Creates maps of current and future processes
* Manages system SLAs, Disaster Recovery and Business Continuity, and user access
* Serves as primary subject matter expert contact for the system
* Defines and drives system strategy to align with organizational strategies
* Researches and analyzes the root cause of system issues
Execution
* Manages multiple initiatives effectively
* Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals
* Develops detailed plans and timelines
* Produces system-related job aids and provides training content for training facilitators
* Performs and coordinates User Acceptance Testing
* Reviews and approves Quality Assurance test plans
* Performs or scheduled production certification
Communication
* Relates well with all levels of the organization and builds appropriate rapport
* Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
* Manages end-user system communications
* Communicates with manager proactively regarding any capacity issues or opportunities
Knowledge:
* Knowledge of loan operations and default servicing including consumer, commercial and credit cards
* Understanding of business processes and functions for the lifecycle of consumer and commercial loans
* Awareness of regulatory environment and implications
* Experience with ACI or CGI collections and payment systems
Education and/or Work Experience Requirements:
* Excellent computer proficiency (MS Office - Word, Excel, and Outlook)
* Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service
* Excellent organizational, analytical, and customer service skills
* Bachelor's degree or related experience
* 5 or more years system implementation and/or operations experience
* System implementation and/or loan operations experience preferred
Skills:
* Strong ability to establish mutual understanding and effective working relationships with associates across business areas
* Demonstrated decision-making skills, including the ability to act with incomplete information
* Skilled at envisioning and articulating future scenarios and strategies at a high level
* Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way
* Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences
* Experience with project management or business analysis is beneficial
* Proficient in organizing, prioritizing, and managing multiple work streams simultaneously
* Skilled in gathering, documenting, and translating business requirements for technology partners
Abilities:
* Quickly assess and understand complex situations and system impacts
* Break down problems into manageable details for effective analysis and resolution
* Influence and collaborate with associates and business partners, even without formal reporting authority
* Monitor, interpret, and communicate detailed findings to business and technical partners
* Clearly communicate ideas, concepts, and recommendations to associates at all levels
* Adapt readily to change and shifting priorities within a dynamic operational environment
* Travel as necessary to meet project and stakeholder needs
Physical Requirements:
* Basic keyboarding or other repetitive motions
* Lifting/pushing objects
* Must be able to talk, listen and speak clearly on telephone
* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube