First Horizon Bank jobs in Knoxville, TN - 80 jobs

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: This position plays a vital role in the organizational effectiveness of First Horizon Bank, providing administrative support to all financial centers to ensure a smooth and efficient operational process. Responsibilities: Assists with questions and issues about products, services, discrepancies, and customer information files. Ensures customer records are correct. Ensures cases are resolved properly. Supports the Branches, Back Office, with any DDA CDA or IRA related Questions. We verify and process all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office. We maintenance two Department mailboxes daily Requirements: High School diploma or equivalent, college degree preferred or an equivalent combination of experience and education/training. Relevant experience preferred but not required. Experience with Microsoft Word, Excel, and Outlook Experience with a 10-key calculator or number pad. Strong teamwork and customer service skills Ability to work under pressure and time constraints. Precise hand/eye coordination Basic keyboarding/typing skills. Excellent communication skills Problem solving skills. Hours: Monday - Friday / 8:00 AM - 5:00 PM About Us: First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights: Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us: Facebook X formerly Twitter LinkedIn Instagram YouTube

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We are seeking a Mortgage Loan Originator with a strong sales orientation. The Mortgage Loan Originator is responsible for establishing relationships with other Old National Bankers in the market to source clients. Additionally, responsible for establishing relationships with outside centers of influence to source new clients. The ideal candidate will have banking experience to draw on which will enable success through our training program. Old National Bank's Mortgage Department is the place to be for the sales-oriented lender. We handle in-house servicing of all conventional and portfolio loans. We offer a wide array of Portfolio Products including Jumbo Loans; One-time Close Construction and Professional Program. Old National offers mortgage products that professionals such as physicians, dentists, optometrists and professors desire as well as multiple product offerings for Conventional, FHA, VA, USDA. Additionally, we offer IN Housing, KY Housing, HOP, and MCC. We provide an aggressive compensation plan and in-house operational teams for processing, underwriting and closing. Salary Range The salary range for this position is $0.00 - $60,000 base/plus commission per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Responsibilities: * Generate new business opportunities through established realtor and customer relationships. * Proactively engage and partner with assigned banking centers to expand business. * Provide professional counsel to clients to understand the benefits of Old National Bank's products and services. * Engage with the customer throughout the loan application, approval and closing process. * Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered. Qualifications: * 3-5 years of proven Mortgage Loan Origination capability required * 2+ years of bank/financial services industry experience is essential. * Must be a self-starter who is organized. * Detail oriented is helpful. * Must be able to work independently without direct supervision. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!

No sponsorship will be provided for this role. Weekly Scheduled Hours: Monday - Friday 9am- 6pm ET The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers. Technicians will perform the essential tasks listed below: Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry. Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc. Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application. Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required. Determine when field support is necessary and dispatch appropriate vendors. Contribute to internal knowledge base, according to normal support triage, research and documentation. Level 1 technicians escalate issues as necessary to Level 2 technicians. Job Requirements (Knowledge, Skills and Abilities): Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required. Other areas of knowledge such as networking, database, server/client relationships is a plus. Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures. Excellent verbal and written communications skills Excellent interpersonal and professional interaction skills Self-motivated and directed, capable of independent decision making and prioritization of tasks Knowledge of ServiceNow a plus Minimum of 1 year in a similar job function required Degree in IT related field or technical certifications a plus Environment: Work in performed in an office environment Travel is rare but may be required as needed (less than 10%) After hours availability required as needed for all helpdesk staff About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. Essential Duties and Responsibilities: * Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. * Extensive client contact , involved in all activities that align with prospective and existing clients * Performs account maintenance including money transfer requests, address changes, etc. * Serves as liaison and between sales team, compliance, and other business lines throughout the firm * Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures * Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation * May attend client meetings, prospect meeting, and client/marketing events * Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. * Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support * Fulfill financial advisor requests and resolve service-related issues and inquiries * Process tasks and resolve issues in a timely and accurate manner * Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times * Maintain a focus on continuous improvement and provides feedback on system enhancements * Master technology to ensure it is being used to its full benefit Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities alary Range The salary range for this position is $60,000 - $121,300 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Position level will be determined based on the skills, number of years in industry, qualifications and location of the candidate. We are currently seeking a Community Small Business Relationship Manager that will be responsible for all aspects of maintaining and growing a portfolio of small business clients. Primary business development focus will be on the low to mid-range of the small business client segment, through current clients, prospects, centers of influence and referrals from Community, Commercial and Wealth Management lines of business. Emphasis will be placed on handling referrals from our Banking Centers. The goal is to have full relationships with each client, including loans, deposits, payment services and digital engagement. Annual sales goals will be established for new loans, deposits, and fees. Loan portfolio responsibilities include handling the renewals and maturing loans in the assigned portfolio and managing to acceptable loan delinquency levels and credit quality standards. Key Accountabilities Achieve Sales Targets Focus on current clients and prospects with annual sales up to $3MM and long-term credit needs up to $750k with basic treasury management and payment service needs. A primary source of referrals will be assigned Banking Centers and small business portfolio. The goal is for each client to consider Old National Bank as their Primary Bank through a full client relationship including loans, deposits, payment services and digital engagement. Works to achieve assigned sales goals through proactive activities and behaviors that lead to results. Aligns client and bank objectives and orchestrates organizational resources and referral partners to build collaborative, client-focused relationships. Uses a consultative selling approach to understand client needs and opportunities, including conducting pre-call planning, establishing rapport, interviewing for needs and opportunities, explaining features and benefits, overcoming objections, and closing the sale. Leverages centers of influence to build a network and create a pipeline of business. Annual sales goals will be established for new loans, deposit, and fees, while maintaining credit quality standards. Manage Team Portfolio Loan portfolio loads will be based on the number of Banking Centers supported and the overall client and loan complexity mix of those Banking Centers and the loans assigned directly to the Relationship Manager. Manages a portfolio of clients that are directly assigned to the Relationship Manager and clients of certain Banking Centers satisfactorily, ensuring that relationships are maintained in a professional manner and monitoring of the portfolio meets the bank's standards. Responsible for managing loan renewals and maturing loans in a timely manner and maintaining acceptable loan delinquency and credit quality levels. Ensure that correct loan documentation and compliance requirements are always maintained. Ensure that all loans maintain the correct Asset Quality Rating and classified credits are recognized timely and referred promptly to our Special Asset Partners. Deliver Exceptional Client Service within Loan Standards Ensures loan requests meet the requisite level as set forth under current loan standards by evaluating loan requests for proper purpose, structure, and pricing. Facilitates loan origination process to meet bank and client expectations. Seeks guidance and insight from other lenders and Executives to deliver the best possible loan terms for the bank and client. Key Competencies for Position Client Leadership Excellence, Optimism, and Agility - Uses one's unique expertise/specialization to bring value to each client interaction and to deliver a compelling client experience; seeks information about the client/client's business to develop sound solutions to meet each client's needs; follows through on client commitments despite time pressures or obstacles; follows up to ensure the client is satisfied; actively prospects, cultivates and sustains productive client relationships. Execution Leadership Integrity and Collaboration - Sets high personal standards of performance; proactively learns new skills and develops self for current performance and future opportunity; systematically monitors and reviews progress against performance; seeks and leverages opportunities to collaborate with others to achieve results. Culture Leadership Inclusion - Adapts communication style and approach to accommodate individual needs and preferences. Uses influence strategies to gain commitment and to achieve the best outcome for all; leverages others (partners, executives) to influence, establish further credibility and establish positive intent with the client. Qualifications and Education Requirements Education: Bachelor's Degree in business related field or equivalent work experience 2+ years banking experience with 1+ years in related work experience in consumer lending, commercial lending, or commercial loan support preferred (formal loan underwriting and credit analysis training to be successfully completed within 12 months of start date) Proven leadership experience, including prior management of relationship managers. Strong communication, negotiation and sales skills. Thorough knowledge of current loan standards, loan review administration and banking/OCC procedures. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. 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At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Hours Of Operation: A variety of schedules available from 7am-7pm (we will soon be expanding to later and weekend support) We are actively seeking a dedicated and client-focused Fraud Protection Hotline Specialist to serve as the first point of contact for our clients experiencing fraudulent activities. Our goal is to protect our clients' brand reputations while providing an exceptional and positive client experience throughout the fraud resolution process This role will play a crucial role in safeguarding client interests and enhancing their trust in our services. Essential Duties and Responsibilities: * Serve as the initial point of contact for clients reporting fraud, ensuring a high standard of professionalism and empathy * Utilize effective relationship-building skills to engage with clients on both inbound and outbound calls, discussing potentially fraudulent activities. * Analyze account processes and transactions to detect undetected frauds and correlated activities. * Review and identify fraudulent activities, assessing client needs and recommending appropriate solutions when fraud is confirmed. * Efficiently navigate multiple systems during client interactions to gather necessary data and provide timely solutions. * Accurately record all data received during client engagements to maintain comprehensive case documentation. * Demonstrate strong problem-solving and analytical skills to provide resolutions promptly. * Communicate effectively to deliver resolutions while ensuring a positive client experience. * Proactively identify trends surrounding fraud to enhance detection and prevention strategies. * Appropriately escalate items requiring further review or analysis to relevant teams. * Identifies opportunities and provides feedback relating to continuous department improvement. * Achieve schedule adherence and compliance expectations to maintain operational efficiency in a fast-paced environment. * Maintains professionalism, sense of urgency, accountability, initiative, and a strong work ethic. * Communicates professionally and effectively with all levels of staff, and business partners, both written and verbally Education and/or Work Experience Requirements: * High school diploma or equivalent * 2+ years' experience in customer service, call center, or fraud-related roles. * Strong interpersonal skills and the ability to build and maintain client relationships. * Problem solving ability, and client advocacy and/or voice of the client strategy experience. * Excellent verbal and written communication skills, including ability to effectively communicate with internal and external client. * Excellent computer proficiency (MS Office - Word, Excel and Outlook) * Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary client service. * Excellent problem-solving, analytical, and multitasking abilities. * Proficient in navigating multiple computer systems and handling complex data. * Ability to work efficiently in a fast-paced environment with a focus on accuracy and detail. Physical Requirements: * Ability to perform the essential job functions consistent safely and successfully with or without the ADA, FMLA and other federal, state, and local standards. * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. * Must be able to talk, listen and speak clearly on telephone About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: As a Business Service Center virtual banker, you will be the driving force behind delivering an exceptional experience to our business clients. As a Business Service Center Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our business client's banking needs are met with precision and efficiency. Each interaction is an opportunity to connect with our business clients and internal business partners and strengthen the client's relationship with First Horizon Bank. Essential Duties and Responsibilities: Ensure all callers are accurately identified complying with policy and procedure Connect and provide support to business clients and internal business partners via telephone and virtual channels on all business products. Research and resolve business client and internal business partner requests ensuring accurate information and timely resolution. Escalate as necessary ensuring any complaints are forwarded to the appropriate team for resolution. Assist with account maintenance as outlined in policy and procedure Adhere to all department policy and procedures Provide exceptional client experience striving for one contact resolution Provide feedback to improve the client experience Education and/or Work Experience Requirements: High School Diploma or equivalent required Minimum two years of customer service experience or equivalent combination of education, training, and experience Strong computer skills and ability to use multiple applications simultaneously Bilingual in English and Spanish is a plus Excellent verbal and written communication skills with emphasis on grammar and etiquette Process strong problem-solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. Hours: Mon-Fri within operating hours of 8:00 AM - 7:00 PM About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Locations: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; Raleigh, NC; or Dallas, TX. We are seeking a Senior Identity & Access Management (IAM) Engineer to join the First Horizon team, specializing in SailPoint technologies. This role is for a Senior IAM Engineer specialized in SailPoint to lead the design, development, implementation, and administration of Identity and Access Management (IAM) solutions using SailPoint IdentityIQ and Identity Security Cloud. The ideal candidate will have extensive experience in identity lifecycle management, role-based access control (RBAC), integrations with enterprise applications, and security best practices. As an Identity and Access Management Technology Engineer, you will play a key role in shaping our security landscape. Your expertise will be crucial in orchestrating application deployments, establishing robust connector configurations, and designing tailored rules to enhance our IAM structure. Collaborating with cross-functional teams, you'll contribute to workflow design, third-party system integrations, and the development of API services for streamlined access policy management. Key Responsibilities o SailPoint Platform Engineering: Lead design, configuration, and customization of SailPoint IdentityIQ and Identity Security Cloud (ISC), including connector configurations and custom rule development to optimize IAM processes. o Lifecycle Management: Implement and support identity lifecycle workflows (joiner/mover/leaver), access request, provisioning and deprovisioning, and role management. o Access Controls & Governance: Enhance and enforce RBAC, ABAC, least-privilege access, and segregation of duties practices. Support periodic access certifications and reviews to maintain compliance. o Application Onboarding: Guide and execute onboarding of diverse applications into SailPoint, analyzing authorization models and designing provisioning solutions. o Integrations & APIs: Design, develop, and maintain APIs/services for streamlined access management and facilitate third-party integrations. o Workflow & Policy Design: Customize workflows, rules, forms, policies, and certifications, aligning governance processes with ever-evolving business requirements and regulatory needs. o Monitoring & Troubleshooting: Oversee SailPoint health, lead incident response, and provide advanced troubleshooting for IAM-related issues in both project and production environments. o SDLC Participation: Collaborate in full software development lifecycle, conduct User Acceptance Testing (UAT), and actively participate in defect resolution and deployment support. o Documentation & Mentorship: Maintain up-to-date technical and operational documentation. Mentor junior team members and promote best practices throughout the IAM team. o Continuous Improvement: Stay current on emerging identity technologies and trends, proactively proposing enhancements and automation opportunities. Required Skills & Experience o SailPoint Expertise: Minimum 3-5 years in SailPoint IdentityIQ/ISC engineering or development (configuration, lifecycle management, API integrations, application onboarding). o IAM Depth: Strong background in Identity and Access Management concepts, with hands-on implementation of RBAC/ABAC, provisioning, access reviews/certifications, and security best practices. o Integration Skills: Demonstrated proficiency in onboarding applications via connectors (LDAP, JDBC, REST, etc.), designing workflows, and developing custom rules. o Programming/Scripting: Practical experience with relevant programming languages (Java, BeanShell, XML, RESTful APIs) utilized within SailPoint environments. o Testing & SDLC: Proven record in supporting UAT, deployment, defect resolution, and maintaining application health. o Compliance & Audit: Familiarity with regulatory frameworks (SOX, GLBA, GDPR, etc.) and their identity controls. o Communication: Ability to clearly explain technical concepts to business leaders and cross-functional teams, facilitating effective change management and training. o Proven Leadership: Experience leading projects or mentoring others in an enterprise IAM environment. Preferred Skills (nice-to-have) o SailPoint Cloud migration experience (IIQ to ISC/Project Apollo) o Experience with other IAM platforms (e.g., Azure AD, CyberArk, Okta) o Background in banking/financial industry identity governance o Experience with role mining, SoD design, identity analytics or AI-enabled IAM About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash. Weekly Scheduled Hours: Monday - Thursday 8 AM - 5 PM, Friday 8 AM - 6 :15 PM, Saturday 8:30 AM - 1:15 PM Essential Duties and Responsibilities: Operational efficiency Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures. Process deposits, withdrawals, transfers and loan payment transactions for customers. Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.). Assist in daily balancing and processing of ATM(s), including the processing of all entries. Assist in the verification of deposits in the night and lobby depository. Assist with the dual control vault responsibilities. Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Client experience Deliver excellent client experiences consistently and promptly resolve client issues effectively. Ensure an excellent overall client experience by assisting clients with select service needs. Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service Identify cross selling opportunities and refer clients/prospects to the appropriate team. Promote bank products and services to further enhance client relationships. Compliance and risk management Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Perform all other job related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted. High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience. Computer and Office Equipment Skills Microsoft Office Suite In addition, 10-key calculator; coin counter. DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

not eligible for sponsorship.** **Location: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, or NC; Raleigh, NC.** We are seeking a highly motivated **Lead ESB Developer** to join our Integration Services team at **First Horizon Bank** . As a key technical leader in our API and ESB modernization journey, you will play a critical role in supporting our legacy **IBM-based Enterprise Service Bus (ESB)** platform, while driving the **migration to Apigee and modern cloud-native APIs** . This is a hands-on leadership role that combines development, design, troubleshooting, and mentoring responsibilities. **Key Responsibilities** + Lead the design, development, and maintenance of services on the **IBM ESB stack** , including: + **IBM DataPower Gateway** + **WebSphere Service Registry and Repository (WSRR)** + **WebSphere Application Server (WAS)** + Collaborate with architects and application teams to **sunset legacy integrations** and support the migration to **Google Apigee API Gateway** + Design and maintain **SOAP and RESTful web services** , including handling WSDL, XSD, YAML, and OpenAPI specifications + Build and enforce reusable patterns, governance, and security best practices across ESB and API layers + Support CI/CD deployment pipelines and release management processes + Mentor junior developers and provide technical guidance during peer reviews and troubleshooting sessions + Participate in root cause analysis and production support, ensuring system stability and availability + Maintain strong documentation and collaborate with cross-functional teams including Security, Infrastructure, and Application Development **Required Skills & Experience** + 5 years of experience in middleware integration or enterprise services development + Hands-on expertise with **IBM DataPower, WSRR, and WAS** + Strong understanding of **SOAP, REST, XML, XSLT, XSD, WSDL, YAML** , and **OpenAPI specifications** + Familiarity with **TLS/SSL cert management, mutual auth** , and integration security standards + Proficient in **troubleshooting and debugging** service invocation issues across distributed systems + Experience with **CI/CD tools** (e.g., Jenkins, GitHub Actions, XL Deploy, etc.) + Strong scripting experience (e.g., **Shell, Bash, or Python** ) + Experience working in **Agile/Scrum environments** + Solid knowledge of **Cloud technologies** (e.g., GCP, Azure, AWS) + Familiarity with **service versioning, throttling, fault handling** , and other ESB patterns + Excellent communication, documentation, and collaboration skills **Preferred Qualifications** + Exposure to **Apigee or other modern API management platforms** + Experience with **Dynatrace, Splunk** , or similar observability tools + Prior experience working in the **Banking or Financial Services** industry **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

The Retail Market Manager will be responsible for building a high performing Banking Center team and deliver well balanced results in all aspects of Retail Banking. Responsibilities include growing profitability, advice driven sales, associate coaching, operational excellence, customer experience, and workforce management. An effective Retail Market Manager demonstrates a high level of emotional intelligence, effective change management, and strong communication skills. Ideal candidate must be available to effectively support a broad number of banking centers within the market. Weekly Scheduled Hours: Monday - Friday 8 a.m. - 5 p.m. Saturday 9:00 - noon periodically ESSENTIAL DUTIES AND RESPONSIBILITIES: Strategic leadership Coaches, leads and manages Banking Center Managers and teams to ensure all strategic initiatives are executed effectively. Implement the vision for driving growth and profitability by executing on Retail Banking strategy within the Market. Provide visionary leadership to the Retail Banking team, fostering a culture of customer focus. Collaborate with peers and Retail Banking Executive to align goals with the overall organizational strategy. Models and demonstrates First Horizon Bank (Firstpower) culture. Promotes a positive work culture by increasing and supporting associate engagement and develops plans to improve associate experience scores. Creates a winning culture through consistent recognition. Involved in the community and actively serves in a leadership capacity in support of bank programs. Sales and business development Implement and coach advice driven sales process. Drive business growth by establishing and achieving goals and priorities. Use sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement. Consistently visits banking centers to provide one-on-one coaching, inspect, and recognize sales activities and behaviors. Establish and nurture relationships with key clients and partners to expand the client base. Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation. Deliver expected balance sheet and income statement results for the Market. Client experience Ensure exceptional client experiences across all banking centers. Implement strategies to enhance client engagement, satisfaction, and loyalty. Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation. Team management Recruit, train, develop, and retain a high-performing Retail Banking team. Provide regular coaching, feedback, and performance evaluations to team members. Foster a collaborative and inclusive work environment that promotes teamwork and professional growth. Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement. Communicate and explain critical changes in the business environment and assist banking center associates in understanding and embracing change. Compliance and risk management Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies, and procedures. Partners with Retail Operations team to address operational concerns. Manage loan pricing exceptions and credit exception requests. Implement effective risk management practices to minimize potential financial and operational risks. Lead internal audits and assessments to ensure adherence to policies and procedures. Operational efficiency Manage processes and workflows within Retail Banking for efficiency and cost-effectiveness. Monitor operational metrics and implement improvements as needed. SUPERVISORY RESPONSIBILITIES: Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Bachelor (4-year college) degree and 4-6 of experience or equivalent combination of education and experience and 3+ years of high sales performance. COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office suite CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc.) None required Hours: Monday - Friday 8:30 AM - 5:00 PM As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Position Overview: The Collections Supervisor leads the day-to-day operations of multiple Collections functions and technical processes, ensuring high standards of quality, productivity, regulatory compliance, and client service while protecting the bank's loan assets. This role provides supervisory support to the Collections and Recovery teams, oversees reporting reviews, manages escalation calls, resolves issues, consults, and collaborates with DSC management, contributes to tactical planning, and participates in departmental projects to strengthen contingency planning and regulatory adherence. We seek a dedicated, disciplined individual who thrives in a team environment, takes ownership, and is enthusiastic about achieving results. Essential Duties and Responsibilities: Oversee daily Collections activities to ensure adherence to policies, procedures, and regulatory requirements; provide guidance on exceptions, adjustments, and compliance matters. Provide supervisory coverage and support for Collections and Recovery teams; review reports, manage escalations, and resolve operational issues. Develop and maintain in-depth knowledge of credit products and services; engage in client contact when appropriate; prepare and send follow-up communications and referrals. Lead and develop associates, including hiring recommendations, workload management and delegation, onboarding and training, performance monitoring and evaluations, coaching, and corrective/disciplinary actions up to and including termination. Consult and collaborate with DSC management; contribute to tactical planning and participate in projects that enhance contingency planning, process improvement, and regulatory compliance. Maintain accurate documentation and metrics; analyze trends, track KPIs, and recommend process or policy enhancements to improve outcomes and client experience. Uphold data privacy, information security, and ethical standards in all activities Education and Experience: High school diploma required; bachelor's degree preferred. 2-4 years of supervisory experience required; 5-8 years preferred. Experience in collections, recovery, call center operations, or financial services strongly preferred. Skills and Competencies: Excellent verbal and written communication skills with the ability to effectively interact with associates, cross-functional partners, and clients. Strong people-management and leadership capabilities, including coaching, motivation, and accountability. Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with collections systems and reporting tools. Ability to work under pressure, meet deadlines, and manage multiple processes simultaneously while maintaining a positive, client-focused attitude. Strong problem-solving, judgment, and organizational skills; attention to detail and commitment to quality. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to talk, listen and speak clearly on telephone About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. **SUMMARY** The Performance Manager's primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required. Responsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank's product lines. **WEEKLY SCHEDULED HOURS:** During work week hours are 11:00 AM - 8:00 PM with Saturday closing shift of 11:00 AM - 8:00 PM **Day off is Sunday and another day off during the middle of the week. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Coaches and supports team with a goal of continuous growth and skill improvement + Inspires exceptional performance by managing at an individual level and leading by example + Provides continuous feedback to team members for their progress and progression plan for their role **SUPERVISORY RESPONSIBILITIES** + Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: + Bachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience + 5-10 years of experience or an equivalent combination of education and experience **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We are seeking a Mortgage Loan Originator with a strong sales orientation. The Mortgage Loan Originator is responsible for establishing relationships with other Old National Bankers in the market to source clients. Additionally, responsible for establishing relationships with outside centers of influence to source new clients. The ideal candidate will have banking experience to draw on which will enable success through our training program. Old National Bank's Mortgage Department is the place to be for the sales-oriented lender. We handle in-house servicing of all conventional and portfolio loans. We offer a wide array of Portfolio Products including Jumbo Loans; One-time Close Construction and Professional Program. Old National offers mortgage products that professionals such as physicians, dentists, optometrists and professors desire as well as multiple product offerings for Conventional, FHA, VA, USDA. Additionally, we offer IN Housing, KY Housing, HOP, and MCC. We provide an aggressive compensation plan and in-house operational teams for processing, underwriting and closing. Salary Range The salary range for this position is $0.00 - $60,000 base/plus commission per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Responsibilities: Generate new business opportunities through established realtor and customer relationships. Proactively engage and partner with assigned banking centers to expand business. Provide professional counsel to clients to understand the benefits of Old National Bank's products and services. Engage with the customer throughout the loan application, approval and closing process. Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered. Qualifications: 3-5 years of proven Mortgage Loan Origination capability required 2+ years of bank/financial services industry experience is essential. Must be a self-starter who is organized. Detail oriented is helpful. Must be able to work independently without direct supervision. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. **Summary:** This position plays a vital role in the organizational effectiveness of First Horizon Bank, providing administrative support to all financial centers to ensure a smooth and efficient operational process. **Responsibilities** : + Assists with questions and issues about products, services, discrepancies, and customer information files. + Ensures customer records are correct. + Ensures cases are resolved properly. + Supports the Branches, Back Office, with any DDA CDA or IRA related Questions. + We verify and process all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office. + We maintenance two Department mailboxes daily **Requirements** : + High School diploma or equivalent, college degree preferred or an equivalent combination of experience and education/training. + Relevant experience preferred but not required. + Experience with Microsoft Word, Excel, and Outlook + Experience with a 10-key calculator or number pad. + Strong teamwork and customer service skills + Ability to work under pressure and time constraints. + Precise hand/eye coordination + Basic keyboarding/typing skills. + Excellent communication skills + Problem solving skills. **Hours** : + Monday - Friday / 8:00 AM - 5:00 PM **About Us:** First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. **Benefit Highlights:** + Medical with wellness incentives, dental, and vision + HSA with company match + Maternity and parental leave + Tuition reimbursement + Mentor program + 401(k) with 6% match + More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Corporate Diversity Commitment:** We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. **Follow Us:** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management. Weekly Scheduled Hours: Monday - Thursday 8 AM - 5 PM Friday 8AM - 6:15 PM, Saturday 8:30 AM - 1:15 PM ESSENTIAL DUTIES AND RESPONSIBILITIES Sales and service * Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services. * Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs. * Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts. * Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. * Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns. * Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate. Client experience * Research and resolve problems and respond to client inquiries on account status. * Deliver excellent client experiences consistently and promptly resolve client issues effectively. * Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Compliance and risk management * Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational efficiency * Assist banking center associates with all aspects of daily operations as needed, including audit controls. * Assist banking center management with "on the job training" of new associates. * Stay informed of all operational updates and changes to ensure compliance with all current guidelines. * Perform all other job related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience. * High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred. COMPUTER AND OFFICES EQUIPMENT SKILLS Microsoft Office Suite In addition, 10-key calculator; coin counter As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. DeGarmo Behavioral Assessment Requirement * All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position * The assessment takes approximately 12-15 minutes to complete * Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. SUMMARY The Digital Technology Support Representative will be the second and final point of contact to handle all technical issues for Retail Online Banking and Retail Mobile Banking. The primary duty of this position is to resolve customer issues that are not due to a system problem. Problem solving will be performed using techniques and procedures to include consulting with users to determine hardware and software or system functional specifications. Responsible for developing and using workarounds for user problems, Quicken & QuickBooks for both Windows and MAC. Report design, reliability, and navigational problems to the appropriate technology team and/or appropriate vendor & provide sufficient incident detail to assist technology in isolating and reproducing issues. Essential Duties and Responsibilities: The Digital Technology Associate is the true voice of the client and are at the forefront of delivering a superior experience to our clients. The Digital Technology Associate works both individually and in a team environment to ensure clients' digital banking needs are recognized and efficiently met. Every client interaction is considered an opportunity to deepen the bank/client relationships while delivering on First Horizon's brand promise of Understanding in Action: This position will be responsible for providing: * World-class service to our internal and external customers in an accurate, efficient, and professional manner. * Technical solutions to a wide range of problems. * Support of applications using computer and network systems and support to users of all skill levels where the product is highly technical or sophisticated in nature. * Support for banking online and mobile banking to Banking Online users, vendors, and employees. * Liaise with internal IT groups and external vendors regarding decision support system maintenance. * Submit and track incidents with vendors for Production issues. * All tasks involved in new version implementations. * Complex Network Troubleshooting. This person must be skilled to: * Define and document all technical support procedures. * Proactively identify and suggest product and/or process improvements to increase efficiency. * Monitors existing applications making recommendations for improved performance and service to the application user. * Allow him/her to straddle both customer service and technical support areas. * Diagnose and answer complex problems related to ISP/internet and network connectivity and related software. * Provide solutions to difficult technical issues associated with specific products. * Identify error source and resolution, troubleshoot problems, research and analyze situations, and make appropriate recommendations and decisions. * Identify appropriate direction of escalated issues, communicate effectively, maintain Escalation records and insure up to date status. * Document and maintain a comprehensive list of Technical Support issues and resolutions within a database. * Ensure quality and productivity is achieved. * Continuously builds knowledge, keeping up-to-date on technological aspects of the job and changing technical demands. Education and/or Work Experience Requirements: Overall core competencies include: * Working knowledge of Online and Mobile Banking Products and Services. * Good working knowledge of Android, Apple, and Mobile devices * Proficient understanding of PC operating systems and a strong knowledge of major Web browsers. * Proficient understanding of First Horizon legacy systems and systems of record. * Has high dependability and follow-through without supervision * Demonstrated ability to manage priorities. * Ability to work with internal stakeholders and external vendors. * Excellent written, verbal, and telephone communication skills. * Excellent analytical and troubleshooting skills. * Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues. * Log issues received from customers via phone and email in trouble ticket tracking application * Take ownership of the issue from initial call to resolution and closure. Preferred Qualifications: * High school diploma required for consideration * BA, BS degree or equivalent preferred * Two (2) to three (3) years of experience in bank product service/operations. * One (1) to two (2) years of experience with Help Desk or equivalent technical support role. * Experience with online banking products, and mobile devices. Physical Requirements: * Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards * Must be able to talk, listen and speak clearly on telephone Hours: * Monday - Friday * 9:00 AM - 6:00 PM CST / 10:00 AM - 7:00 PM EST About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Hours Of Operation: A variety of schedules available from 7am-7pm (we will soon be expanding to later and weekend support) We are actively seeking a dedicated and client-focused Fraud Protection Hotline Specialist to serve as the first point of contact for our clients experiencing fraudulent activities. Our goal is to protect our clients' brand reputations while providing an exceptional and positive client experience throughout the fraud resolution process This role will play a crucial role in safeguarding client interests and enhancing their trust in our services. Essential Duties and Responsibilities: Serve as the initial point of contact for clients reporting fraud, ensuring a high standard of professionalism and empathy Utilize effective relationship-building skills to engage with clients on both inbound and outbound calls, discussing potentially fraudulent activities. Analyze account processes and transactions to detect undetected frauds and correlated activities. Review and identify fraudulent activities, assessing client needs and recommending appropriate solutions when fraud is confirmed. Efficiently navigate multiple systems during client interactions to gather necessary data and provide timely solutions. Accurately record all data received during client engagements to maintain comprehensive case documentation. Demonstrate strong problem-solving and analytical skills to provide resolutions promptly. Communicate effectively to deliver resolutions while ensuring a positive client experience. Proactively identify trends surrounding fraud to enhance detection and prevention strategies. Appropriately escalate items requiring further review or analysis to relevant teams. Identifies opportunities and provides feedback relating to continuous department improvement. Achieve schedule adherence and compliance expectations to maintain operational efficiency in a fast-paced environment. Maintains professionalism, sense of urgency, accountability, initiative, and a strong work ethic. Communicates professionally and effectively with all levels of staff, and business partners, both written and verbally Education and/or Work Experience Requirements: High school diploma or equivalent 2+ years' experience in customer service, call center, or fraud-related roles. Strong interpersonal skills and the ability to build and maintain client relationships. Problem solving ability, and client advocacy and/or voice of the client strategy experience. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external client. Excellent computer proficiency (MS Office - Word, Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary client service. Excellent problem-solving, analytical, and multitasking abilities. Proficient in navigating multiple computer systems and handling complex data. Ability to work efficiently in a fast-paced environment with a focus on accuracy and detail. Physical Requirements: Ability to perform the essential job functions consistent safely and successfully with or without the ADA, FMLA and other federal, state, and local standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Must be able to talk, listen and speak clearly on telephone About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. **Essential Duties and Responsibilities** : - Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. - Extensive client contact , involved in all activities that align with prospective and existing clients - Performs account maintenance including money transfer requests, address changes, etc. - Serves as liaison and between sales team, compliance, and other business lines throughout the firm - Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures - Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation - May attend client meetings, prospect meeting, and client/marketing events - Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. - Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support - Fulfill financial advisor requests and resolve service-related issues and inquiries - Process tasks and resolve issues in a timely and accurate manner - Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times - Maintain a focus on continuous improvement and provides feedback on system enhancements - Master technology to ensure it is being used to its full benefit **Qualifications** : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.