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First Hospitality jobs in Toledo, OH

- 23310 jobs
  • Front Office Supervisor

    First Hospitality Group Inc. 3.6company rating

    First Hospitality Group Inc. job in Toledo, OH

    What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! The impact you'll make… The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction. You'll enjoy this job because… * You want to grow within Front Office * You enjoy providing excellent guest experience * You're self-motivated to go above and beyond What you'll be doing… * Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests * Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis * Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc. * Maintain knowledge of all of hotel outlet offerings, facilities and local area events * Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures * Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up * Ensure accurate guest data is inputted into HMS profile including comments, history, etc. * Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information * Maintain a detailed log with all guest issues and resolutions * Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved * Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies * Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week" * Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback * Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff. * Must possess basic ability to analyze and understand forecasts and budgets * Other duties as assigned You should be able to… * Speak, read, and write in primary language used in the workplace * Sit, stand, walk, and be in front of a computer for 8+ hours Requirements… * Customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
    $33k-41k yearly est. 27d ago
  • AM Kitchen Helper

    Resort Lifestyle Communities 4.2company rating

    Fitchburg, WI job

    Resort Lifestyle Communities is accepting applications for a full-time Kitchen Helper to ensure a first-class dining experience for residents and their guests. The AM Kitchen Helper works collectively with the Culinary and Dining Services team under the direction of the Executive Chef. Schedule, Benefits and Pay: You will work the following schedule: 6:30am to 3:00pm Sunday through Thursday. You can enjoy a delicious free meal during your shift! As a valued Employee, you can get access to your earned income when you need it with OnDemand Pay. Receive $610 stipend per month from our company to apply towards any benefit(s) you select, including: Health, Dental, and Vision Insurance Life Insurance Short Term and/or Long Term Disability Health Savings Account (HSA), Medical Flexible Spending Account (FSA), Dependent Care (FSA) and Lifestyle Spending Account (LSA). Accident Insurance and Hospital Indemnity Legal and Identity Theft Insurance You will receive paid holidays and vacation time, as well as a 401(k) with a generous employer match. You will receive great pay and work/life balance (late nights!). Responsibilities and Duties: You will assist in a number of critical tasks in preparation of meal service including food prep, stocking the salad bar, filling refreshment carafes, and setting tables in the dining room. You will focus on resetting the dining room and kitchen following meals by washing dishes, removing trash, and busing tables. You will work alongside the culinary and dining team in a dynamic kitchen with state of the art equipment. You must live by our Core Values of Respect, Kindness & Compassion, Honesty, and Service Excellence. Qualifications: You must be at least 18 years of age or older. You have an eagerness to learn and grow as a professional in the food service industry. Knowledge of food prep and/or dish washing is best, but we are willing to train the right person. You have the ability to develop positive relationships with residents, peers and the community. If you have a servant heart, a passion for hospitality and are eager to make a difference, complete our on-line application today and you'll hear from us soon! We are Resort Lifestyle Communities, a family-owned company established over twenty years ago. We specialize in providing all-inclusive, independent, resort-style 55-and-over senior living retirement communities all across the nation. Our Home Office is based out of Lincoln, Nebraska and we are rapidly growing and expanding! EOE/ADA #app
    $23k-28k yearly est. 2d ago
  • Store Manager - #436 - Destin, FL

    Majors Management 3.4company rating

    Destin, FL job

    Company: Majors Management Store Manager Reports to: District Manager Job Type: Full Time The Store Manager will be responsible for all aspects of the store's team and operations. This position will be responsible for driving store profitability, managing inventory levels, recruiting and hiring talent, and providing superior guest experience. PRIMARY RESPONSIBILITIES Manage day-to-day store operations Hire talent Training and developing the team Manage employee performance Schedule employee shifts effectively to meet guest demand Drive store profitability Actively manage P&L and inventory by identifying store and category sales trends Forecast and analyze business trends and functionality within payroll, loss prevention, and controllable expenses Implement action plans to generate and drive additional sales opportunities Create an organized and process-oriented environment Communicate company objectives as necessary Create a culture of people-first, superior guest service Set clear expectations for team members, track results, and manage performance for continuous improvement Schedule team members effectively to meet guest demand and deliver a superior experience while maintaining labor controls Other duties as assigned QUALIFICATIONS Minimum of 1 year of retail management experience Must have valid driver's license and MVR The role requires flexibility in hours, including evenings/weekends/holidays, and the ability to work at least 50 hours per week, including one weekend per month Availability to be on call 24/7 EDUCATION and/or EXPERIENCE High School diploma or GED is required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.
    $32k-43k yearly est. 1d ago
  • Part-Time Dining Room Attendant

    Resort Lifestyle Communities 4.2company rating

    Fitchburg, WI job

    Quarry Ridge Retirement Community is accepting applications for a part-time Server to provide a first-class dining experience to residents and their guests. Responsibilities include pre-setting tables, taking entrée orders, serving meals, pouring coffee, and bussing tables. Schedule & Benefits: Work in our large open dining room, within our breathtaking community. You will have flexible scheduling with no late nights. We'll provide you with perks, including OnDemand Pay, employee discount programs, opportunity to request financial assistance for emergencies, and more. You will receive great pay while working in a breathtaking community surrounded by servant-hearted Team Members and Residents who will feel like family. Responsibilities and Duties: Serve meals to residents and be one of the smiling faces they see every single day. Provide unparalleled customer service to our residents and the guests they bring with them. Build positive, impactful relationships with your residents and peers every single day by working hard and giving it your best. Clean and reset tables and chairs, vacuum dining room carpet, and clean the salad bar area. You must live by our Core Values of Respect, Kindness & Compassion, Honesty, and Service Excellence. Qualifications: You have the ability to respond to guests in a positive and considerate manner Naturally build positive relationships with all those around you. You have an eagerness to learn and grow as a professional in the food service industry. You have experience working in a team environment ideally in a culinary or serving setting. You will help ensure the highest standards of cleanliness. If you have a servant heart, a passion for hospitality and are eager to make a difference, complete our on-line application today and you'll hear from us soon! We are Resort Lifestyle Communities, a family-owned company established over twenty years ago. We specialize in providing all-inclusive, independent, resort-style 55-and-over senior living retirement communities all across the nation. Our Home Office is based out of Lincoln, Nebraska and we are rapidly growing and expanding! EOE/ADA #app
    $21k-28k yearly est. 4d ago
  • Maintenance Technician -Preferred in White Settlement Area

    Invitation Homes 4.8company rating

    Dallas, TX job

    Who We Are Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can't refuse. Your Role on the Team As a Maintenance Technician at Invitation Homes, you will be performing high-quality maintenance work in our single-family rental homes while providing outstanding customer service to our residents. This includes but is not limited to the following tasks: Completing maintenance service requests across multiple trades Providing excellent customer service and promoting a quality living experience for all residents Completing regular ProCare visits in residents' homes to perform proactive maintenance and repairs Educating residents regarding all maintenance topics Completing general property condition assessments at all property visits and alerting the property management team when items require immediate attention Reviewing and using Technician-specific reports to find opportunities for improvement Performing repairs in vacant properties while they are on-the-market or during the turn process Properly using and caring for company-supplied tools, materials, and vehicles Performing other duties as assigned Your Experience Includes High School diploma or equivalent OSHA 10 is required (new hires will have up to 90 days to complete OSHA 10 certification if not already certified). Proven experience in residential repairs and maintenance, other building maintenance or related experience. Understanding of residential construction and mechanical systems and ability to perform general repairs in some of the following: plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC (minor) and appliances. Some training will be provided. Excellent customer service and interpersonal skills as well as strong verbal and written communication skills; multi-lingual a plus Comfortability using mobile devices (i.e. iPad and/or iPhone) and various mobile applications Must possess a current driver's license, automobile insurance, and any other licenses and/or certification as required by state law The following certifications are preferred but not required: EPA Certification, Type I and II HVAC Certification CPO certification (pool) Ability to be at work on a regular and consistent basis including weekends and holidays as needed Ability to provide basic hand and power tools Ability to perform work that requires the following: Frequent climbing, reaching, use of fingers, stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing Ability to lift and/or move an excess of 50 pounds or more and operate standard maintenance equipment as assigned May be required to conduct occupancy checks and attend eviction lockouts/setouts in coordination with local law enforcement Why Us We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a workplace but a possibility place. We offer each new associate: Competitive pay and an annual bonus program for all associates Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays 401k with matching company contributions Awesome work environment with casual dress Team events and gatherings Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation. Build a foundation here and apply today! Salary RangeThe salary range for this position is: $19.11 - $33.13, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.Compensation and Benefits To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including: Annual bonus program Health, dental, vision, and life insurance Long-term and short-term disability insurance Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays 401(k) with company matching contributions Awesome work environment with casual dress Team events and gatherings (Pre- and Post-Covid) Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at **********************************. To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
    $19.1-33.1 hourly 21h ago
  • Sales Manager

    Courtyard Lewisville 3.7company rating

    Lewisville, TX job

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Courtyard Lewisville 2701 Lake Vista DriveLewisville, TX 75067 Overview: The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: Attend daily Highgate Hotel Business Review (HHBR) meeting. Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team. Meet or exceed set goals. Operate the Sales Department within established sales expense budget. Participate in required M.O.D. and Saturday office coverage as scheduled. Initiate and follow up on leads. Maintain and participate in an active sales solicitation program. Monitor production of all top accounts and evaluate trends within your market. Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program. Meet or exceed sales solicitation call goals as assigned by the Director of Sales. Invite clients to the hotel for entertainment, lunches, tours and site inspections. Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc. Assist in the preparation of required reports in a timely manner. Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR). Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property. Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts. Meet and greet onsite contacts. Abide by Prime Selling Time (PST). Develop networking opportunities through active participation in community and professional associations, activities and events. Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up. Entertain clients. Handle inquiries as part of Inquiry Day Program. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Must be skilled in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
    $54k-99k yearly est. 2d ago
  • Weekend Cook

    Resort Lifestyle Communities 4.2company rating

    Fitchburg, WI job

    Resort Lifestyle Communities is accepting applications for a part-time Weekend Cook provide resort-style food and service while developing strong, positive, and lasting relationships with our residents and guests. The part-time Weekend Cook works collectively with the Culinary and Dining Services team under the direction of the Executive Chef. Schedule, Benefits and Pay: You will work 8 hours per day on Saturdays and Sundays. You can enjoy a delicious free meal during your shift! We'll provide you with perks, including OnDemand Pay, employee discount programs, opportunity to request financial assistance for emergencies, and more. You will receive great pay while working in a breathtaking community surrounded by servant-hearted Team Members and Residents who will feel like family. Responsibilities and Duties: You'll be the first smiling face our residents see every weekend morning. You will prepare and serve dynamic entrees and present high-quality food that is appetizing and personalized to residents' preferences. You can instantly witness the happiness your cooking brings to residents and their guests. You ensure the highest standards of cleanliness and safety within the kitchen. You must live by our Core Values of Respect, Kindness & Compassion, Honesty, and Service Excellence. Qualifications: You are at least 18 years of age. You have an eagerness to learn and grow as a professional in the food service industry. You have experience working in a team environment ideally in a culinary setting. You have the knowledge and ability to prep, prepare and present food on a buffet as well as cook eggs and omelets as ordered. You are knowledgeable in food sanitation guidelines and are able operate kitchen equipment as needed If you have a servant heart, a passion for hospitality and are eager to make a difference, complete our on-line application today and you'll hear from us soon! We are Resort Lifestyle Communities, a family-owned company established over twenty years ago. We specialize in providing all-inclusive, independent, resort-style 55-and-over senior living retirement communities all across the nation. Our Home Office is based out of Lincoln, Nebraska and we are rapidly growing and expanding! EOE/ADA #urgent
    $27k-33k yearly est. 4d ago
  • Floating Leasing Professional

    Morgan Properties 3.9company rating

    Grove City, OH job

    Join Our Team as a Floating Leasing Professional - Make an Impact with Exceptional Customer Service! Are you passionate about helping people find their perfect home? We are looking for a dedicated Floating Leasing Professional to join our team and provide an exceptional leasing experience to current and prospective residents. If you have a customer-focused attitude and a proactive approach, we want to hear from you! Excellent base pay - $18.00-$20.00/hour $100 New Lease Commissions Property Shared Staff Renewal Commissions Morgan Essentials - $300 every quarter What You'll Be Doing: As a Floating Leasing Professional, you'll manage all aspects of apartment rentals, from attracting and assessing potential residents to completing lease documentation and move-in procedures. Your direct interaction with prospective and current residents will be key to our success. Essential Responsibilities: Attracting Prospective Residents: Create applicant files, verify qualifications, and submit applications for approval. Lead prospects through vacant and model apartments, highlighting features and benefits that suit their needs. Process all applicant information within 24 hours. Schedule lease signings and complete lease agreements promptly. Ensuring Resident Retention: Maintain courteous communication with residents, applicants, and other stakeholders. Walk tour paths and inspect vacant units to ensure readiness for showing. Track traffic, availability, and resident interactions daily to maintain high occupancy. Promote resident retention programs and maintain excellent resident relations. Coordination with Office Team: Support team goals and assist with property tasks as needed. Work collaboratively with the team and demonstrate flexibility with hours. Marketing: Research surrounding community and competition to enhance marketing strategies. Assist in mailings, distribute flyers, and shop competitive properties to maintain an edge. Follow-Up: Follow up with prospective residents a minimum of five times. Respond promptly to phone calls and emails. Compliance: Adhere to Fair Housing Laws and all company policies to ensure a compliant and ethical work environment. What We'll Expect from You: Qualifications: Prior customer service experience required; leasing or sales experience is a plus. Valid driver's license, good driving record, and auto insurance may be required for travel to multiple properties. High school diploma or GED; or one to three months of related experience/training, or equivalent combination of education and experience. Skills: Outstanding interpersonal and communication skills to interact with residents and office staff. Strong sales focus with an ability to provide exceptional customer service. Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team. What You Can Expect from Us: We offer an exciting benefits package designed to reward your dedication and support your well-being: $100 New Lease Commissions Generous Rent Discount at any one of our properties Property Staff Shared Renewal Commissions (paid monthly) $300 Morgan Essentials (paid quarterly) Employee Referral Program (Earn up to $750 per referral) Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability Retirement Savings: 401(k) with Company Match Paid Time Off: Including 10 Holidays per year and sick leave Tuition Reimbursement Program for continued learning Employee Assistance Program to support your overall wellness Additional Employee Discounts available on various services Ready to make an impact? If you are ready to join a dynamic team and create a great living experience for our residents, apply today and take the next step in your career with us! #AC4373 If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Get To Know Us: Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 360 apartment communities and over 100,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
    $18-20 hourly 21h ago
  • Part-Time Server

    Resort Lifestyle Communities 4.2company rating

    Commerce, MI job

    Resort Lifestyle Communities is accepting applications for a part-time Server to provide a first-class dining experience to residents and their guests. Responsibilities include pre-setting tables, taking entrée orders, serving meals, pouring coffee, and bussing tables. Schedule, Benefits and Pay: You will have flexible scheduling with no late nights. We'll provide you with perks, including OnDemand Pay, employee discount programs, opportunity to request financial assistance for emergencies, and more. You will receive great pay while working in a breathtaking community surrounded by servant-hearted Team Members and Residents who will feel like family. Responsibilities and Duties: You will serve meals to residents and be one of the smiling faces they see every single day. You will provide unparalleled customer service to our residents and the guests they bring with them. You will work in our large open dining room, within our breathtaking community. You will build positive, impactful relationships with your residents and peers every single day by working hard and giving it your best. You will clean and reset tables and chairs, vacuum dining room carpet, and clean the salad bar area. You must live by our Core Values of Respect, Kindness & Compassion, Honesty, and Service Excellence. Qualifications: You have the ability to respond to guests in a positive and considerate manner Naturally build positive relationships with all those around you. You have an eagerness to learn and grow as a professional in the food service industry. You have experience working in a team environment ideally in a culinary or serving setting. You will help ensure the highest standards of cleanliness. If you have a servant heart, a passion for hospitality and are eager to make a difference, complete our on-line application today and you'll hear from us soon! We are Resort Lifestyle Communities, a family-owned company established over twenty years ago. We specialize in providing all-inclusive, independent, resort-style 55-and-over senior living retirement communities all across the nation. Our Home Office is based out of Lincoln, Nebraska and we are rapidly growing and expanding! EOE/ADA #app
    $24k-32k yearly est. 3d ago
  • Computer Forensic Analyst

    United States Postal Service 4.0company rating

    Richmond, CA job

    Facility Location F & TSD LABORATORY 2501 RYDIN RD, FLOOR 2S RICHMOND CA 94850 Information TITLE: FORENSIC COMPUTER ANALYST GRADE: W2 - 02 FLSA DESIGNATION: Exempt OCCUPATION CODE: 2210-0218 NON-SCHEDULED DAYS: Saturday/Sunday HOURS: 08:00 A.M. to 04:00 P.M. BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave. Functional Purpose Conducts forensic analyses of digital and other multimedia evidence utilizing appropriate scientific methodologies, forensic techniques, and quality assurance practices in support of criminal and administrative investigations. DUTIES AND RESPONSIBILITIES 1. Conducts forensic examinations of digital and other multimedia evidence through the application of scientific practices for the recognition, collection, analysis, and interpretation of digital evidence for criminal and civil law or regulatory purposes. 2. Examines and analyzes evidence and interprets scientific observations and data to render conclusions, form opinions and produce reports utilizing a full range of electronic search methods and forensic examination techniques. 3. Provides expert witness testimony; produces comprehensive reports and illustrative exhibits for federal, state, and local judicial proceedings at a level sufficient to explain evidence interpretations and conclusions from forensic examinations and scientific data to a lay audience. 4. Serves as a subject matter expert and technical advisor in matters relating to the proper collection, preservation, packaging, and submission of digital and multimedia evidence; participates in crime scene evidence collection activities in major field investigations; ensures evidence handling requirements are met. 5. Performs ongoing evaluation and validation of laboratory instrumentation and methods, operating protocols, and safety practices under supervision; maintains awareness of safety procedures and identifies possible physical conditions and/or laboratory procedures that may create unsafe conditions. 6. Delivers training in laboratory services, evidence collection, crime scene processing and field examination. 7. Conducts studies and research for improving forensic analyses, scientific methods, and resolving forensic examination problems. 8. Acts as liaison with postal management and federal, state, and local organizations on technical developments, forensic methods, and investigative problems of common interest. 9. Analyzes systems to assist with network intrusion and cybersecurity investigations to determine the cause and extent of a breach. Requirements 1. Ability to communicate orally and in writing in order to prepare reports of examination results and conclusions, and provide testimony as an expert witness before state, federal or other judicial bodies. 2. Ability to provide training related to laboratory services, evidence collection, and field examination. 3. Knowledge of evidence collection, preservation, packaging and shipment procedures sufficient to serve as a technical advisor in such matters and to ensure evidence handling requirements are met. 4. Knowledge of forensic science techniques, laboratory protocols, research methodologies, quality assurance standards and computer forensic and cyber security examination procedures, instrumentation and software sufficient to properly access, preserve, and extract appropriate evidence from a variety of media and conduct detailed and complex analyses and interpretation of the value of evidentiary items. 5. Ability to render conclusions/opinions and make recommendations based on forensic practices of recognition, collection, and interpretation of digital and multimedia evidence related to computer forensic examinations. 6. Ability to conduct and document scientific research related to computer forensic examinations. 7. EDUCATION/CERTIFICATION: Bachelor's degree in computer sciences, forensic science, or a closely related field from a college or university accredited by a national or regional accreditation organization recognized and sanctioned by the U.S. Department of Education. NOTE: Employees in the Forensic Computer Analyst or Forensic Computer Analyst Sr position prior to June 27, 2015, are exempt from this requirement. Desirable Qualifications: CERTIFICATION: International Association of Computer Investigative Specialists (IACIS) Certified Forensic Computer Examiner (CFCE) or the International Society of Forensic Computer Examiners (ISFCE) Certified Computer Examiner (CCE) or Defense Cyber Investigations Training Academy (DCITA) Digital Forensic Examiner (DFE) Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.
    $78k-101k yearly est. 2d ago
  • Business Development Representative

    Brokers Logistics 4.2company rating

    El Paso, TX job

    We are seeking a highly motivated and dynamic Business Development Representative specializing in Warehousing and Third-Party Logistics (3PL) to join our team. All candidates should make sure to read the following job description and information carefully before applying. In this role, BDR will be responsible for identifying new business opportunities, building relationships with potential clients, and driving sales growth. The ideal candidate will have a passion for sales and a strong ability to communicate effectively. xevrcyc This position is essential for expanding our market presence and enhancing our customer base.
    $27k-64k yearly est. 1d ago
  • Investment Sales Analyst

    Cushman & Wakefield | Boerke 4.5company rating

    Milwaukee, WI job

    Job Title: Investment Sales Analyst Team: Investment Sales/Capital Markets Reports To: Director of Transaction Management; works closely with the Transaction Coordinator and Senior Producers Job Summary The Investment Sales Analyst supports Boerke's Investment Sales Team through financial analysis, property valuations, market research, and preparation of institutional-quality offering materials. Under the direction of the Director of Transaction Management and Transaction Coordinator, this role also provides analytical and documentation support throughout the transaction lifecycle. This role is ideal for someone with strong analytical skills, attention to detail, and a desire to grow into a client-facing role within institutional commercial real estate. You will work closely with senior producers in a fast-paced, entrepreneurial environment with meaningful exposure to deals, clients, and career advancement. Essential Job Duties and Responsibilities Financial Analysis & Valuation Build and maintain detailed financial models, including pro formas, discounted cash flow analyses, IRR models, sensitivity analysis, rent-roll forecasting, and NOI projections. Help standardize and improve valuation models and underwriting templates used across the Investment Sales team, in coordination with the Transaction Coordinator. Underwrite major commercial real estate asset classes with an emphasis on industrial, retail, multifamily, and office. Review operating statements, leases, budgets, and market assumptions to support pricing and investment recommendations. Prepare Broker Opinion of Value (BOV) analyses and pricing guidance. Market Research & Data Management Conduct market and asset-level research including leasing trends, comparable sales and rents, demographic data, supply/demand indicators, and cap-rate benchmarking. Help maintain internal databases of active investment opportunities, sales comps, rent comps, and pipeline activity, in partnership with the Transaction Coordinator. Research property ownership details, parcel data, zoning information, and historical transaction records to support underwriting and marketing efforts. Track macroeconomic and capital markets trends relevant to institutional CRE. Support maintenance of client and investor contact lists within CRM and shared databases to ensure accurate information for marketing and outreach. Deal Execution & Transaction Support Assist in preparing high-quality offering memoranda, teasers, proposals, and pitch materials. Support due diligence by organizing data rooms, reviewing third-party reports, and managing document flow under the direction of the Transaction Coordinator and brokers. Support property tour coordination, analyze buyer feedback, and assist in preparing negotiation and decision-support materials. Assist in assembling closed deal files, including commission sheets and essential documentation, as requested. Help prepare activity reports, meeting agendas, and internal tracking sheets for the investment team. Business Development Assist brokers with pitch decks, client updates, competitor/market-share analysis, and custom client deliverables. Support new business proposals, RFP responses, and customized client deliverables. Help manage CRM records, active mandates, pipeline reporting, and relationship tracking. Assist in planning client events and investor gatherings by preparing materials, lists, and follow-up tracking in partnership with the Transaction Coordinator. Contribute to the creation and distribution of team newsletters and market updates by assisting in compiling recent transaction activity, submarket insights, and research findings. Required Qualifications Bachelor's degree in Finance, Real Estate, Economics, Accounting, or a related field. 0-4 years of experience in real estate underwriting, capital markets, investment banking, appraisal, or financial analysis. Strong proficiency in Excel (advanced modeling) and Microsoft Office Suite (Word, PowerPoint); ability to produce clean, visually compelling materials. Understanding of pro forma modeling, lease structures, commercial valuation methods, and core CRE fundamentals. Excellent written and verbal communication skills, including the ability to simplify complex analyses. High attention to detail with the ability to manage multiple projects and meet deadlines. Comfortable operating in a dynamic, entrepreneurial environment. Preferred Qualifications Experience at a CRE brokerage, private equity firm, lender, appraisal firm, REIT, or related capital markets environment. Experience producing institutional-quality offering memoranda and BOVs. Familiarity with platforms such as CoStar, CREXI, RCA/MSCI, Reonomy, and CRM systems. Argus Enterprise experience or willingness to learn. Knowledge of the Midwest commercial real estate markets. ______________________________________________________ About Cushman & Wakefield | Boerke Cushman & Wakefield | Boerke is a leading commercial real estate brokerage firm deeply rooted in Wisconsin. Since 1921, we have been providing commercial real estate users, owners, and developers with strategic solutions for their business and operational space needs. Our alliance with Cushman & Wakefield allows us to serve the local business community and commercial real estate market by offering national and global reach.
    $78k-126k yearly est. 4d ago
  • Communications Assistant

    The Connor Group 4.8company rating

    Springboro, OH job

    Do you desire to be a very important person inside an elite department, within an award-winning organization? No executive administrative experience? That's okay! We look at skill sets and can train the rest! People that are successful in this role also come from a background of: Teaching Office Management Marketing/Communications Project Management Paralegal Banking/Finance Event Planning The right individual will supported a department, helping to organize Their wide and extensive calendar of responsibilities, projects, ordering, activities, and involvements. Successful candidates will possess the following traits and attributes: Extremely organized and great at arranging a complex schedule. Thrives in an up-tempo, fast-paced, and multi-faceted environment. Always displays a can-do, “make it happen” attitude and effort. Great at connecting and building relationships with a wide range of individuals and organizations. Prides themselves on being great at multi-tasking, problem solving, and thinking through logistics. Is truly looking for a career where they can make a significant, visible difference. The Connor Group is a national leader in operating luxury apartment communities and is considered the best in its industry. In nearly 30 years, we've grown from zero to $5 billion in assets. Along the way, we've won national awards for best places to work, innovation, leadership, and community involvement. In 2019, we were recognized for Best Company Culture and Best Company for Women. In addition, we won Best Places to Work in 2017, 2019 and 2020, becoming 1 of 50 companies to win this award back-to-back. But we're most proud of our more than 400 associates, who remain our No. 1 key to success. The right candidate will be afforded the following opportunities.... Outstanding Pay, Industry-leading benefits Reward and recognition Onsite gym Dog friendly office Growth potential Ability to earn equity in the company by becoming a partner which can double or triple your salary. Opportunity to work with an exceptionally talented group of individuals.
    $24k-28k yearly est. 2d ago
  • Area Sales Specialist - Senior Living

    Wallick Communities 3.8company rating

    New Albany, OH job

    Location: This position will support sales across multiple sites in Ohio and MI. The successful candidate will reside in central Ohio. Job Type: Full time, travel will be required Pay Rate: Base Salary + Commission Make a Difference-And Own Your Future At Wallick Senior Living, our team understands that senior living is not just a job, but a calling. We take pride in caring for and empowering our residents as they choose to enjoy their golden years with us. With 1,000+ employees and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role. A Career with Wallick Senior Living Means… A Unique Approach to Senior Living : Our associates power Wallick's approach to senior living that goes beyond care to ensure our residents live their best lives through meaningful activities, delicious meals and round-the-clock support. Pay-on-Demand: access your money as you earn it. Exceptional Benefit Package: Health, dental, vision insurance effective within 2 weeks of starting your new job. Other benefits like gym membership reimbursement, paid parental leave, 401K, and more! Work-Life Balance: Paid time off, including paid parental leave. Supportive Culture and Rewarding Work: A team-oriented environment where associates make a meaningful impact by helping individuals maintain independence and quality of life. Resident Stories That Stay with You : From Maurine, who found an “instant family” to Evelyn, who recently celebrated her 105th birthday with us, our residents enjoy a sense of community that is created by you ! Career Growth: Tuition reimbursement, training, professional development, and advancement opportunities within a company that invests in its people. Employee Owned, Resident Focused : As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability. What You'll Do The Area Sales Specialist will support the sales efforts to generate leads, convert leads to move-ins, and drive occupancy to and beyond budgeted expectations. Provides interim sales coverage in communities that do not have an active Sales Specialist in the seat. Works closely with Executive Directors and Sales Specialists for Wallick's Independent Living, Assisted Living and Memory Care communities to create external business partnerships that will increase qualified leads to the communities. May focus on networking, building referral-based relationships for each community. Meets or exceeds the sales activity standards as determined by the Regional Director of Sales and Marketing. These standards include quota for daily phone leads, appointments, on-site and off-site sales activities and other sales related performance metrics. Completes and maintains the CRM (lead database) for all potential residents and referral contacts. Onboard, train, and support new Sales Specialists during their initial 90 days Hosts events for the lead base and professionals to increase traffic in the community. Interprets and implements Management policies. Maintains and active, working knowledge of current competition and any new entrants or changes to the market. Plan or oversee new business development initiatives. Research organizations and individuals to find new opportunities to create referral relationships. What We're Looking For Bachelor's Degree preferred with a minimum of 2 years' experience in Senior Living / Assisted Living sales. Must demonstrate a high level of responsibility and accountability for goal achievement. Ability to speak and write effectively to present information, solutions, and benefits. Adeptness to articulate company products, services, solutions and value to prospects and professional referral partners. Proficient in CRM, researching data, analyzing, and completing all reports. Demonstrates exceptional Customer Service skills. Wallick's Mission & Values At Wallick Communities, we believe in opening doors to homes, opportunity, and hope for our residents, associates, and community. Our core values guide everything we do: Care - We show compassion and respect for everyone. Character - We do the right thing, even when no one is looking. Collaboration - We work together to achieve more. At Wallick, we celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities, creating an environment where associates feel welcome, respected, and empowered to bring their authentic selves to the great work they do every day. For nearly 60 years, it has been at the core of our organization's culture that all Wallick associates come to a safe and inclusive place to work. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Join Us and Become an Employee-Owner! If you're ready to make a difference in people's lives while securing your financial future, apply today! *Employment is contingent upon passing a pre-employment background check and drug screen
    $59k-79k yearly est. 1d ago
  • Technical Assistant

    CRC Group 4.4company rating

    Irvine, CA job

    ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Support Brokers and team with clerical duties as needed. 2. Proof endorsements, audits, reporting forms, and cancellations; initiate necessary corrections ensuring accuracy of dates, coverage, signature, commission, premium, attachments, etc. 3. Maintain suspense system and follow-up for receipt of policies, endorsements, inspections, correspondence, claims, etc. from outside sources. 4. Maintain account files in accordance with established procedures. 5. Provide basic information to clients as requested. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school diploma or equivalent experience 2. Good organizational, time management, and detail skills 3. Ability to maintain a high level of tact and professionalism 4. Ability to interact with employees at all levels of the organization 5. Strong verbal and written communication skills 6. Strong computer skills 7. Ability to work overtime as needed 8. Desires Skills: 9. Some college 10. Wholesale insurance experience CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
    $24k-40k yearly est. 2d ago
  • Housekeeping Supervisor

    The Strategies 2.5company rating

    Loogootee, IN job

    About the Role The Housekeeping and Laundry Supervisor is responsible for coordinating and supervising housekeeping and laundry services to ensure a clean, sanitary, and safe environment for residents, staff, and visitors in a skilled nursing facility. This role ensures compliance with infection control policies, health and safety regulations, and promotes a comfortable living environment for residents receiving long-term or short-term skilled care. Responsibilities Supervision & Leadership Supervise daily operations of the housekeeping and laundry departments, ensuring tasks are completed efficiently and to standard. Assign and monitor daily tasks for housekeeping and laundry staff. Assist with hiring, onboarding, and training new team members in accordance with facility policies and infection control procedures. Provide regular coaching, feedback, and performance evaluations for department staff. Maintain appropriate staffing levels for all shifts to meet facility demands. Environmental Cleanliness Ensure resident rooms, restrooms, dining areas, common spaces, and staff areas are cleaned and disinfected according to SNF standards. Conduct routine inspections of all areas to ensure high standards of cleanliness, appearance, and infection prevention. Ensure frequent cleaning of high-touch surfaces and proper biohazard waste disposal, especially in accordance with CDC and CMS guidelines. Laundry Operations Oversee collection, sorting, washing, drying, folding, and distribution of resident personal laundry and facility linens. Ensure proper handling and sanitation of soiled linens to prevent cross-contamination. Train staff on laundry equipment usage, fabric care, and infection control practices. Inventory & Supplies Monitor usage of cleaning agents, PPE, and laundry supplies to ensure appropriate stock levels. Order supplies and equipment in coordination with the Housekeeping Manager or Administrator. Ensure safe storage and handling of all chemicals and supplies in compliance with OSHA regulations. Compliance & Infection Control Ensure compliance with all applicable local, state, and federal health and safety regulations including CDC, OSHA, and CMS standards. Maintain documentation for cleaning logs, laundry cycles, training, and compliance audits. Participate in infection control committees or safety meetings as required by the facility. Resident-Centered Service Respond promptly to special cleaning or laundry requests from residents or nursing staff. Promote a clean, respectful, and dignified environment that supports the overall well-being and satisfaction of residents. Excellent medical/dental and vision coverage 401(k) retirement plan with company contribution (because you will retire someday) Flexible benefits-choose what you like, ignore the rest Equal Opportunity Statement People are selected to become members of the Care Strategies family based on skill, merit and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.
    $33k-42k yearly est. 4d ago
  • Store Manager - #974 - Middlefield, OH

    Majors Management 3.4company rating

    Middlefield, OH job

    Company: Majors Management Store Manager Reports to: District Manager Job Type: Full Time The Store Manager will be responsible for all aspects of the store's team and operations. This position will be responsible for driving store profitability, managing inventory levels, recruiting and hiring talent, and providing superior guest experience. PRIMARY RESPONSIBILITIES Manage day-to-day store operations Hire talent Training and developing the team Manage employee performance Schedule employee shifts effectively to meet guest demand Drive store profitability Actively manage P&L and inventory by identifying store and category sales trends Forecast and analyze business trends and functionality within payroll, loss prevention, and controllable expenses Implement action plans to generate and drive additional sales opportunities Create an organized and process-oriented environment Communicate company objectives as necessary Create a culture of people-first, superior guest service Set clear expectations for team members, track results, and manage performance for continuous improvement Schedule team members effectively to meet guest demand and deliver a superior experience while maintaining labor controls Other duties as assigned QUALIFICATIONS Minimum of 1 year of retail management experience Must have valid driver's license and MVR The role requires flexibility in hours, including evenings/weekends/holidays, and the ability to work at least 50 hours per week, including one weekend per month Availability to be on call 24/7 EDUCATION and/or EXPERIENCE High School diploma or GED is required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.
    $29k-41k yearly est. 1d ago
  • Personal Assistant

    C-Suite Assistants 3.9company rating

    Fairview, TX job

    Personal Executive Assistant to Founder, Growing Video Gaming Company, Local Hybrid, Fairview, Texas The Founder/CEO of a very fast growing successful and popular gaming company based in Fairview Texas is looking for a true “right hand” partner to holistically manage his life, mostly personal and some professional(manage calendar, travel, expenses) The ideal candidate has at least 3 years of experience supporting a busy executive personally and has a :no job too small” attitude. An interest in the gaming industry is also highly desired. This is a hybrid role, local/remote meeting with the Founder as needed on a weekly basis to review outstanding issues to make sure his life runs as smoothly as possible,and taking as much off his plate so he can focus on continuing to grow his business. About the Job Manage the Founder's calendar, personal and professional and coordinate meetings across multiple time zones Optimize the executive's time and priorities, acting as gatekeeper taking as much off his plate as possible to prioritize his business Manage his inbox, prioritizing and crafting emails on his behalf Coordinate global travel and logistics, including detailed itineraries, personal and professional Work closely and liaise with key team executives to support on-going projects. Plan parties and events, personal and professional Expense reporting, personal, professional Personal work, run errands, manage family medical appointments, Car registrations, passports, any repairs or re-modeling projects for the house, tech issues and other ad hoc personal work About You 3-years' experience supporting a Principal, C-Suite Executive or Founder, particularly with personal work preferably in the tech or hospitality space Proactive and anticipatory mindset -Can think “outside the box” High emotional and intellectual IQ, always striving for excellence in anything you do Very organized and detail-oriented Google Suite, Tech Savvy, Slack An interest or gaming experience highly desired but not required Trustworthy: Maintain a high degree of confidentiality with discretion. A warm engaging personality that has a “high touch” service mentality with a “no job too small” attitude. Base salary plus discretionary bonus, Comprehensive health benefits, 401K
    $37k-56k yearly est. 4d ago
  • Handyman

    Casa Technologies Inc. 4.0company rating

    Beverly Hills, CA job

    ABOUT THE ROLE Looking for a skilled and reliable handyman to join our private property management team. All candidates should make sure to read the following job description and information carefully before applying. Ideal candidate will work closely with us to provide high-quality handyman, repair, and proactive maintenance services for our member's primary homes. You should be friendly, professional, and comfortable doing basic handyman work RESPONSIBILITIES Proactive maintenance - you'll keep major appliances and home systems maintained on an established schedule. This might include replacing filters, checking batteries, and other similar tasks to keep the home running well Home repairs - you'll mount artwork, patch drywall, touch-up paint, adjust fixtures, and other similar tasks that come up in the home. Your caulk lines should be clean and crisp! Basic electrical & plumbing, like installing light fixtures & thermostats, replacing light switches, troubleshooting outlets, installing faucets, clearing clogged drains, and the like Other property management tasks, like picking up packages, taking in the mail while a household is out on vacation, hanging holiday lights, or filling car tires with air when needed QUALIFICATIONS Experience in a handyman, property maintenance, or technician role, ideally in residential homes is a plus Strong knowledge of repair and maintenance techniques. Quality and attention to detail is a priority Strong written and verbal communication skills - you'll be interacting with homeowners and need to be clear, friendly, helpful, and professional. You have your own general tools, and can use them safely and effectively You have your own vehicle, and can reliably travel around SF / the Bay Area A clean background check and drivers license ADDITIONAL INFO This is a contract hourly role to start ($30/hour), approximately 10-30 hours a week with the opportunity to increase hours. The hours are flexible around your schedule. Looking for weekdays, weekends and/ or early evenings. You'll be supported - scheduling, communication w/ homeowners, and parts/materials ordering is handled for you, so you can focus on the work to be done. WHO WE ARE We're a modern, tech-enabled property management company for homeowners, and provide steady, well-scoped projects to top-tier craftsmen. We're looking for exceptional professionals who are genuinely motivated to help homeowners. INTERESTED? xevrcyc Apply to this role with your name, contact info, and resume Let us know why you'd be a great fit SERVICE AREAS West Side Los Angeles: Santa Monica, Brentwood, Palisades, Westwood, and nearby areas.
    $30 hourly 1d ago
  • Guest Services Manager

    First Hospitality Group Inc. 3.6company rating

    First Hospitality Group Inc. job in Toledo, OH

    What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job… The Guest Service Manager leads the hotel's front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams. What you'll be doing… * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Success factors… Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace * Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
    $31k-41k yearly est. 27d ago

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