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Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Manager, Customer Success Operations to join our Revenue Operations Team. This role is available to candidates in our Vancouver, Calgary or Toronto hub offices, or remotely across Canada (excluding Québec) or the US. What your team does: Revenue Operations has one job: to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, and Customer Success by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient. Who you are: You will be working on the Customer Success Operations team in the Revenue Operations department. Your team is responsible for designing strategies, programs, and insights that empower the Customer Success organization to do their best work and exceed Net Revenue Retention goals. In this role, you will lead a team of high-performing operational experts that will design, implement, and measure strategic programs, initiatives, and processes that enable our world class Customer Launch team (Onboarding, Data Migrations, and Professional Services) to deliver exceptional value to our customers and drive early product adoption. You will serve as the primary operations partner for our Customer Launch team leadership, partnering with them to drive global operational transformation and scale to ensure we are well-positioned for the next level of Clio's growth. You and your team will design, implement, and measure strategic programs, initiatives, and processes that enable this team to deliver exceptional value to our customers and drive early product adoption, including: * Improving the Launch team's effectiveness and efficiency by optimizing our customer-facing and internal tech stack, including the implementation of in-house and external tools and introducing AI * Scaling the Launch team's operations to support high-volume, multi-product, and global onboarding experiences, including digital onboarding programs * Building Professional Services Operations from the ground up from project creation through to payment collection, including implementing a new Professional Services Automation tool You will work collaboratively with the Customer Success Operations team, Customer Success leadership team, Revenue Operations, Go To Market teams, Product Management, and Finance. You will report directly to the Director of Customer Success Operations. What you'll be doing: * Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services), working closely with their leadership team as an extension of their team * Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team's annual goals and quarterly OKRs * Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets * Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience * Optimizing the Customer Launch team's tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool. Making recommendations and implementing enhancements on a continuous basis to ensure the overall tech stack is effective in enabling the business's strategy and evolving needs * Partnering with Customer Launch team's leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations * Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization's goals and also GTM goals, in partnership with your peers in the Customer Success Operations team and the Revenue Operations team What you bring: * 8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations * Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals * Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams * Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously. Thrives in a fast paced and rapidly evolving environment with competing priorities * Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues * Data-driven and analytical; able to use data to measure the business impact of your work * Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams * Strong ability to work both independently and in teams to deliver successful outcomes * Experience as a power user, business admin, or technical admin of Professional Services Automation platforms (ex: Certinia, Rocketlane) or Customer Success platforms (ex: ChurnZero, Gainsight, Planhat) What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * EAP benefits for you and household members, including counseling and online resources * 401k matching and Child Education Savings * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $132,200 to $165,200 to $198,200 USD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

With limited supervision from Housekeeping Supervisor, the employee is responsible for performing housekeeping duties in remote camps on the North Slope. * Rotational Schedule: 2 weeks on/2 weeks off OR 3 weeks on/3 weeks off (depending on camp site) * 12-hour shifts (40 hours of straight time and 44 hours of overtime each work week) * Lodging and food included * Travel/Flights from Anchorage to job site provided REQUIRED QUALIFICATIONS * Must be at least 18 years of age * High school diploma or equivalent * Previous housekeeping experience * Customer oriented and friendly * Prioritization and time management skills * Able to proficiently speak, read, understand and write English * Must be able to pass the Company's pre-employment screening process, including drug screen, criminal background investigation and post-offer physical/fitness for duty evaluation. DESIRED QUALIFICATIONS * Previous remote site camp experience and/or related area experience * Maturity of judgement and behavior ESSENTIAL FUNCTIONS * Perform general housekeeping duties including but not limited to dusting, sweeping, vacuuming, mopping, scrubbing, and cleaning offices, hallways, and bedrooms. * Ensure all rooms are cared for and inspected according to standards. * Sanitize bathrooms and assist with laundry duties as needed. * Make beds and/or change bed sheets. * Remove garbage and properly dispose of discarded materials. * Check stocking levels of all consumables and replace when appropriate. * Notify supervisor of any damages, deficits and disturbances. * Work independently as well as in collaboration with a team of housekeepers on each shift. * Build and maintain good public relations with the client, residents, and co-workers. * Monitor and maintain a high level of safe and sanitary working conditions * Adhere strictly to rules regarding health and safety and be aware of any company/client related practices. Use appropriate safety equipment and cleaning solutions for all tasks. * Willingness to perform other duties as required. CORE COMPETENCIES * Safety and Security: Promotes a safe work environment for co-workers and customers * Commitment to Excellence: Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations * Corporate Values: Understand, embraces, and integrates DUS corporate values into everyday duties and responsibilities * Customer Service: Identifies and responds to current and future client needs by providing excellent service to internal and external customers * Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization JOB SPECIFIC COMPETENCIES * Attention to Detail: Ensures one's own and other's work and information are complete and accurate * Dependability: Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable and improves team morale * Independence: Works with little or no supervision BENEFITS Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and other benefit options. Full-time regular employees are provided access to our employee assistance program. WORKING ENVIRONMENT The employee will be required to live and work in a remote and confined workspace for extended periods of time and exposure to work assignments consisting of twelve-hour days. Must be able to work day or night shifts as required. The majority of the work is performed in a remote setting with a wide variety of people in differing functions, personalities and abilities. There may be a lack of immediate access to critical medical services as well as urban community services. PHYSICAL DEMANDS The employee's work requires routine walking, standing, bending and carrying items weighing up to 50 pounds. Candidate will be required to successfully complete a post-offer pre-hire physical and Functional Capacity Exam (FCE). REASONABLE ACCOMMODATION It is Denali Universal Services' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. EQUAL OPPORTUNITY EMPLOYER Denali Universal Services is an Equal Opportunity Employer.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a New York based Enterprise Account Executive, with consideration for candidates in nearby states who can easily travel to join our growing sales team in the United States. What your team does: ShareDo, part of Clio, is an adaptive work management platform designed for mid-to-large law firms looking to streamline operations and deliver exceptional client experiences. Following Clio's 2025 acquisition of ShareDo, the platform is rapidly expanding within the U.S. enterprise legal market. Our Enterprise Sales team partners with senior stakeholders at large law firms to understand complex workflow challenges, evaluate technical fit, and guide them through thoughtful, insight-led buying journeys. We work cross-functionally with Marketing, Solutions, Product, and Leadership to help clients realize the long-term value of the ShareDo platform. What you'll work on: * Strategically manage and progress enterprise opportunities through long, multi-phase sales cycles * Own pipeline development and forecasting in your CRM while maintaining strong activity and disciplined execution * Conduct deep discovery, lead value-based presentations, and collaborate with Solution Engineers to demonstrate the ShareDo platform * Develop compelling business cases that align to executive-level priorities and drive consensus across large buying committees * Shape commercial proposals, navigate complex procurement processes, and negotiate enterprise-level agreements * Partner with Marketing and Solutions to refine messaging, improve enablement, and capitalize on demand-generation programs * Travel up to 40% for key prospect meetings, presentations, and relationship-building on the East Coast What you bring: * 5+ years of progressive experience in enterprise sales with a strong record of closing complex, multi-stakeholder deals * 3+ years of experience in the SaaS industry, ideally working with enterprise platforms or workflow solutions * Confidence working with senior legal stakeholders and navigating nuanced decision-making environments * Highly passionate, highly performing, and motivated to exceed quota * Strong communicator who leads with insight, commercial storytelling, and thoughtful discovery * Experience with tools such as HubSpot, Salesforce, Salesloft, ZoomInfo, or similar is a plus * Demonstrated interest in elevating your craft using AI Preferred: * Experience in the legal industry * Experience selling an operating platform * Experience in a hyper-growth environment This is a new role. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $120,000 to $150,000 to $180,000 USD. The expected new hire commission range for this role is $120,000 to $150,000 to $180,000 USD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Our Talent Acquisition team is expanding, and we are looking for a talented Talent Acquisition Specialist to join our growing EMEA Talent Acquisition team. This will be a 12-Month Fixed Term Contract position based in our Dublin Hub We are looking for someone who is interested in playing a critical role in a close-knit, supportive team as we continue to accelerate our growth in this region. If you are passionate about attracting quality talent and driven to shape and execute creative talent acquisition strategies, this could be the perfect opportunity for you. We aren't looking for just any traditional recruiter to join this team. We're looking for someone who takes people and culture seriously, someone who thrives in a rapid-growth, high-velocity environment, and someone who lives and breathes their values. Who you are: You're passionate about attracting top talent and energized by the opportunity to design and deliver creative, future-focused talent acquisition strategies. You're not a traditional recruiter-you're someone who genuinely values people and culture, thrives in a high-growth, high-velocity environment, and shows up every day anchored in your values. What your team does: Our Global Talent Acquisition team is dedicated to building exceptional human and high-performing teams. We believe the right talent can shape the trajectory of the company, and we partner closely with leaders across the business to make that happen. We pride ourselves on delivering a thoughtful, seamless, and memorable candidate experience from start to finish. What you'll work on: * Own and nurture stakeholder relationships with EMEA teams, such as Sales, Marketing and Customer Success, to ensure effective collaboration in recruitment efforts. * Oversee a robust candidate pipeline and lead the full-cycle recruitment process, focusing primarily on strategic recruitment efforts in Ireland and throughout EMEA. * Partner with business leaders to align on hiring strategies, meet quarterly hiring targets, and ensure a best in class candidate experience. * Explore and implement creative approaches to attract and engage both active and passive candidates. * Align candidates with Clio's mission, values, and vision. * Play a key role in enhancing our recruiting function by introducing innovative practices and processes, contributing to a culture of continuous improvement. * Represent Clio with professionalism, integrity, and authenticity. We hire according to our values! What you bring: * 1-2 years of full-cycle recruiting experience, ideally in a high-growth, high-velocity environment, with exposure to strategic and complex roles. * A proven track record of meeting (and exceeding) hiring targets, with an ability to balance volume, quality, and speed. * Data fluency-you use metrics and insights to influence decisions, identify trends, and drive behavioural and process improvements. * A consultative mindset, approaching recruitment as a strategic partnership and bringing thoughtful problem-solving to every stage of the hiring process. * Solid grounding in HR best practices, with a commitment to compliance, fairness, and alignment with organizational values. * Proficiency across multiple sourcing and attraction channels-inbound, outbound, referrals, events-and a demonstrated ability to build diverse, high-quality pipelines. Experience engaging passive talent, from sourcing to initial outreach through nurturing to hire. * Curiosity and a growth mindset, with a strong interest in continuously refining your craft, including through the use of AI tools and innovations. Bonus points if you have: * Experience championing diversity and inclusion programs or initiatives * Experience working at an agency and in-house tech / SaaS company * Experience with Workday ATS What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits and dental coverage * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy * Pension contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is €56,300 to €66,200 to €76,100 EUR. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Staff Design Researcher to join our growing Product Research Team. This role can be performed from one of our Canadian offices, remotely from the US or Canada, or a combination of both. Some exceptions may apply. We're looking for a talented Staff Design Researcher who has a track record of developing foundational insights that drive decision-making, prioritization, and strategy with measurable results. We are looking for someone who is well versed - and demonstrates creativity - in a range of research methodologies, such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing. They should also be able to work independently, scoping a program of research and setting a yearly research agenda, while remaining flexible and making adjustments in a fast-paced, rapid-growth environment. If this is you, we want to hear from you. What your team does: At Clio, customer insights are at the core of how we build world-class products, and the Product Research team is what makes this possible. As a Staff Design Researcher at Clio, you'll help product designers, product managers, and engineers build a deep understanding of our customers and their needs. We are building out our Product Research Team, and are looking for high-performing, creative, and collaborative people that bring care and curiosity to everything they do. If the idea of contributing research and building out processes on a newly forming team, in an egoless environment where all ideas are valued is exciting to you, then this is the team for you! What you'll work on: * Act as a strategic research consultant who drives projects that break open new opportunities and address our most existential questions and risks * Build foundational, canonical insights - such as role types, jobs to be done, customer journey maps, and customer-centric metrics * Develop an evaluation and measurement program to help teams qualitatively and quantitatively understand how our experiences measure up to customer expectations * Make connections across different research and insight areas - e.g., data science, competitive analysis, win/loss analysis - to identify patterns that enable larger product goals and a more holistic view of the customer * Own priorities and scope projects in alignment with business goals and technical constraints, in deep collaboration with stakeholders * Drive ideas to improve products through research insights and recommendations * Communicate and activate insights in a way that Influences stakeholders across the organization to drive new customer-centric product ideas and product strategies What you bring: * Bachelor's degree or equivalent practical experience * An ability to derive and articulate platform, framework, and design system-level insights that take into consideration a range of use cases and user types while balancing use case-specific needs * Experience conducting research in the generative AI space, and knowledge of how generative AI is fundamentally shifting user experiences * Experience running B2B and B2B2C research, using a range of methods such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing * Quantitative and evaluative research methods, with experience with smaller customer base sizes * An ability to derive and articulate platform, framework, and design system-level insights, and how they intersect with product insights * Experience managing and influencing cross-functional stakeholders * Measurable results from having driven product decisions and strategy * An ability to incorporate and triangulate qualitative and quantitative data from a range of sources * Skills understanding business dynamics and needs * Excellent written and verbal communication skills * Low ego and open-mindedness Bonus points if you have: * A master's degree or PhD * A quantitative background, including inferential statistics and theory testing * Experience not just influencing, but originating strategy * Experience in a range of B2B, from Small to Mid-Market to Enterprise * Experience applying foresight methodologies, e.g., signal/horizon scanning, scenario planning, etc. This role is a backfill for an existing position. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $148,000 to $185,000 to $222,000 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Executive Assistant to work closely with our executive team in the EMEA region. This Senior Executive Assistant will work to provide administrative assistance and operational support for the business. This role is for an entrepreneurial individual who has a customer service mindset and exceptional administrative, coordination and communication skills. Clio's Dublin team drives our EMEA expansion and is home to product development, sales, marketing, and customer success. We are looking for someone who is interested in playing a critical leadership role in a close-knit, supportive team as we strive to become the market leader in the UK. Who you are: An Executive Assistant at Clio works autonomously day-to-day within a set of established parameters. Guidance is provided and sought when faced with more complex situations and challenges. This role builds strong interpersonal relationships with other departments and individuals across the organization. Excellent judgment and discretion are expected, as well as the ability to anticipate and communicate the perspectives and preferences of Executives they support. What you'll work on: * Contribute to the planning, organization, and execution of special projects - including high-profile international events and key organizational initiatives; * Oversee and manage schedules, appointments, and travel arrangements for the Senior Leadership Team across multiple time zones and countries; * Coordinate team events, support community-building, and handle logistical tasks, as requested; * Manage group-wide meetings and agendas, take notes, and track action items for the Senior Leadership Team; * Review, route, and respond to incoming e-mail correspondence and organizational requests on behalf of the Senior Leadership Team; * Organize, track and reconcile professional finances and expenses; * Coordinate communications and liaise directly with external partners, vendors, and clients; * Create and maintain internal documentation, knowledge management, and communications for the Executive Assistant team; * Maintain a high degree of trust and integrity around the protection of confidentiality as an expectation; * Act as an exemplar of Clio's values and culture, serving as an ambassador for the Senior Leadership Team both internally and externally. What you may have: * 10+ experience working as an executive assistant or a proven track record of success providing administrative coordination in a professional setting; * Exposure to senior leaders, business strategy and decision-making; * High degree of trust and integrity around the protection of confidentiality; * Collaborative and self-starter mindset with a bias to action; * Flawless written and verbal communication skills, even under pressure; * Strong interpersonal skills and capacity to develop high levels of trust; * The capacity to multi-task and possession of excellent time management skills; * Impeccable attention to detail; * Resourceful and able to work independently with a deadline-oriented mindset; * Proficiency in Mac operating environments, Google Suite, Slack, Asana and Concur; * A high level of comfort with new technologies and tools; * High degree of professionalism, emotional intelligence and trust; * Spanish speaking proficiencies are an asset. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits and dental coverage * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy * Pension contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is €69,400 to €81,700 to €94,000 EUR. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Software Development Manager to join our Engineering team. This role is available to candidates across Canada, excluding Quebec. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum once per week on one of our Anchor Days. At Clio we strive to be both human and high performing. For Development Managers this means supporting and growing your people, strong execution as a team and as a triad (the teams Designer + Product + Development manager leadership group), and building solid technical solutions. Our development managers are highly technical and hands on, often coding, designing and reviewing alongside their team. They coach and build their teams to be both strong technically and strong team members. They create a safe and productive environment for all Clions. The Software Development Manager for our Payments Enablement team will be responsible for building a new team from the ground up, with the goal of driving higher enablement and activation rates for our existing Clio Payments product. As manager for this team, you'll be joining an ever evolving and fast growing domain, helping law firms take their business to the next level. Since we launched Clio Payments 3 years ago, we have seen tremendous growth in this area. Customers have given really positive feedback on the streamlined billing and payments solution we offer to help them manage their finances and make it easy to collect payments. We see tangible benefits lawyers get when using Clio Payments, and that is why it is important to drive higher customer adoption which will in turn help more law firms succeed by improving their collection rate. A day in the life might look like: * You remain deeply hands on, and can step in on production level, high technical impact work when needed. * Working with your team on designing the technical solutions * Giving great feedback on code reviews, architecture documents, and more to help support team members making great technical decisions for their projects * actively participate as a contributor to the project, either through extensive code reviews, or shipping code * Having a 1:1 meeting with your direct reports to make sure they are supported in their career growth and development goals * Actively participating in hiring to grow engineering team at Clio * Reviewing code contributed by members from your team or other Clio developers reaching out to you for your experience with a given technology or pattern You may be a fit for this role if: * Demonstrated success in people leadership in software development, particularly with large scale SaaS products * A strong background in hands-on software development * Leverages AI to improve developer velocity. * Diverse base of knowledge that allows you to help your team solve complex technical problems * The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects * Demonstrated ability to hire the best and brightest engineers in a fast-paced job market-and to coach, develop, and retain engineering talent * You are equally energized by both your own technical work as well as contributing to the career growth of your team * You have strong opinions that are weakly held, and foster that same attitude in others * You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate * You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world Serious bonus points if you have: * A philosophy on what makes for great software development teams * Experience with CRM products at scale * Experience with Ruby on Rails What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $172,000 to $215,000 to $258,000 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Communications Manager to join our Corporate Communications team in Toronto, Canada or remotely across the US. What your team does: Clio's Corporate Communications team knows how to tell a story and get people excited. We know what it takes to cut through the noise and love to win. We shape Clio's brand awareness, brand credibility, and public relations activities with partners in media, influencers, and the rapidly expanding #legaltech community. We are responsible for securing media coverage, driving industry conversations, creating thought leadership opportunities, writing bylines, applying for industry awards, and handling corporate announcements. Who you are: You are a triple threat: a creative writer, a natural relationship builder, and someone with a keen sense of trends emerging in business journalism. You love to write compelling content, and can work collaboratively within our organization to shape corporate announcements. You're well-organized, and will incorporate multiple strategic corporate initiatives into a broad calendar. You have a sense of rhythm when it comes to connecting with important stakeholders, and can speak to multiple audiences in stride. You're excited by the unlimited potential of working for an industry leader that is mission-driven in every aspect of the business. If you are a gifted storyteller who is accountable for their goals and known for flawless writing skills, strong execution, and a positive attitude, you will thrive at Clio. What you'll work on: You will oversee owned and earned media strategies to tell the stories of Clio and our wider industry. You will be the primary media contact for Clio, managing our important media relationships throughout campaigns, announcements, and initiatives. As part of those main responsibilities you will: * Create and execute on communications strategies telling Clio's news in creative and compelling ways * Develop and maintain a network of internal stakeholders that allows for the mining of high-quality stories to promote * Identify, assess and triage opportunities to promote Clio through media * Maintain and grow relationships with local, regional and national media including broadcast, print and digital outlets; act as first point of contact for all media inquiries * Manage media contact lists and monitor media activities * Write compelling copy including but not limited to pitch notes, press releases, op-eds, speaking notes, and award submissions * Support executive communications for opportunities and events in both the legal and tech industries * Collaborate with external organizations that may include (but are not limited to) App partners, industry associations, or funders on joint announcements or events * Work with freelancers and agencies as needed to supplement media relations outreach What you may have: * 5-7 years of experience in corporate communications and public relations * Experience developing campaigns for corporate announcements * Experience fostering and growing media relationships across multiple key verticals * Savvy media monitoring and metrics reporting capabilities reporting on key performance indicators (KPIs) in a regular cadence * Excellent writing and editing skills * Demonstrate a keen interest in improving your craft by using AI * Hold an undergraduate degree in marketing, communications, journalism and/or hold a certificate in public relations Serious bonus points if you have: * A background telling stories to the public as a journalist or speaker * Public relations experience in the legaltech industry * Experience creating international media campaigns What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * EAP benefits for you and household members, including counseling and online resources * 401k matching and Child Education Savings * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $101,200 to $119,000 to $136,800 USD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: What Your Team Does: Clio Draft helps legal professionals automate and simplify their document workflows with an extensive online library of standardized U.S. County, State, and Federal court forms, as well as a rapidly expanding international presence. In addition to our library of templates, forms and precedents, Clio Draft allows its customers to convert their own custom documents into fillable templates. The Clio Draft Legal Content team develops and maintains the high-quality legal content that powers these workflows by staying in close proximity to our customers to understand their drafting needs and jurisdictional requirements. Our goal is to ensure Clio Draft delivers trusted content that adds value and helps our customers draft documents faster with greater accuracy. What You'll Work On: * Own Content QA/QC Processes: Establish, maintain, and execute rigorous quality control workflows for legal content creation, updates, and automation templates. * Review & Validate Legal Content: Conduct detailed reviews of legal templates, precedents, and workflows to ensure accuracy, formatting and desired functionality before publication. * Collaborate on Pipeline Improvements: Work closely with the Legal Content Automation Manager and other Legal Content stakeholders to identify inefficiencies, implement process improvements, and strengthen content quality and related processes to elevate customer experience. * Develop Review Standards & Checklists: Create and refine QA/QC guidelines, style guides, and best practices that ensure consistent tone, structure, and legal accuracy across all content. * Partner with Content Developers: Provide actionable feedback to legal content specialists, helping to identify errors, address gaps, and raise overall quality. * Track Quality Metrics: Use performance data to measure error rates, turnaround times, and other quality indicators, continuously optimizing the review process. * Ensure Customer-Centric Outcomes: Evaluate content with the end-user in mind, validating that templates and workflows are intuitive, practical, and aligned with customer drafting needs and quality expectations. What You'll Bring: * Legal & Content Expertise: 3 years of legal experience in research, drafting, or knowledge/content management roles, ideally with exposure to multiple jurisdictions. * Detail Orientation & QA Skills: Exceptional attention to detail with experience performing quality control, peer reviews, or compliance checks on legal or technical content. * Strong Understanding of Legal Drafting: Familiarity with legal drafting workflows, standard legal documents, and jurisdiction-specific practice requirements. * Process-Driven Mindset: Ability to follow and improve structured QA/QC processes, ensuring repeatable and reliable results. * Technical & Automation Familiarity: Comfort working with document automation systems and cloud-based legal technology tools. * Clear Communication Skills: Capable of delivering precise, constructive feedback to peers and collaborating effectively across teams. * Analytical Thinking: Skilled at spotting patterns, diagnosing root causes of errors, and recommending targeted improvements. * Adaptability & Initiative: Able to thrive in a fast-paced environment, proactively identifying ways to improve content quality and consistency. * Proactive, customer-obsessed approach, constantly seeking ways to improve how Clio delivers value through legal content. * Adaptability and problem-solving skills to thrive in a fast-paced environment with evolving priorities. * Support Cross-Functional Collaboration: Coordinate with product, engineering, and customer success teams to ensure high-quality content is integrated smoothly into Clio's platform. * Demonstrate interest in elevating your craft using AI. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * EAP benefits for you and household members, including counseling and online resources * 401k matching and Child Education Savings * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $106,100 to $124,800 to $143,500 USD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Sales Development Representative to join our Sales Team in Dublin. This role can be performed from our Dublin office, or a combination of both office and remote. As the first point of contact for new leads, you will provide a flow of qualified inbound leads to the Account Executives (AE), and launch outbound campaigns to generate leads. In addition, you will help to close business by educating prospects and their firms on the value of managing their practices with Clio. Our SDR team feeds our own funnel of future sales talent. This role, if successful, will lead to potential promotions in a high growth SaaS company. What you'll work on: * Qualify new leads to opportunities for Account Executives (AE's) to convert to new business revenue; * Use Salesforce to prioritise and organise leads through Views, Tasks and Calendar; * Track key metrics including dials, emails, touch-points, number of Leads to Opportunities and Conversions at all stages in the sales funnel; * Collaborate with your marketing team on refining messaging for lead quality and conversions * Structure daily routine according to the highest level of productivity and efficiency; * Coordinate and systematically plan with AEs and your Sales Manager on the best approach to target your territory's demographics; * Participate in weekly team meetings to discuss strategies, progress and concerns; * Participate in approximately 10 live/virtual events and other engagements per the calendar year; * Understand, promote, and continually educate self about company products, services, and feature releases. What you may have: * 1-2 years of Sales experience, including cold-calling, preferably in a technology or Saas business; * Knowledge and passion for technology and cloud-based products; * A competitive mindset; * A continuous improvement mindset; * Meticulous organisational skills and be self-motivated; * Excellent written and verbal communicator; * Ability to build rapport and engage with prospects; * Flexibility and ability to multitask; * Fluency in English Serious bonus points if you have: * Experience with full sales cycle, or from a professional sales environment; * Experience with transactional sales and how to pitch value; * Experience running demos; * Strong technical skills with Salesforce, Why Clio * Generous compensation plans including commission and a bi-annual salary review process * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. * Pension Matching program * Health Insurance and Dental cover including paid cover for dependants * Clio's Flex Paid Time Off Policy means there is no pre-set limit to the amount of time you are able to take during any calendar year! * Paid Parental Leave for mothers and fathers * Educational and learning stipend; * Employee Assistance Programme * We provide Macbooks as standard and any other tools you require to do your best work along with a generous allowance to create your perfect home office environment * The chance to do work that matters on a product that truly changes lives. This is the place for driven people who want to make their mark; * The freedom to choose your own path (and change it) to build a meaningful career that works for you, with the support of your leaders; What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits and dental coverage. * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy * Pension contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is €38,500 to €45,400 to €52,300 EUR There are a separate set of salary bands for other regions based on local currency. The expected new hire commission range for this role is €16,600 to €19,400 to €22,200 EUR.The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Business Systems Analyst to join our Revenue Operations team in Burnaby, Calgary, Toronto, or remote locations. What your team does: The GTM Applications Systems team has one job-to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, Customer Success, Finance, and Business Operations teams and functions. We drive data that empowers business insights and critical decision-making, while accelerating these teams through operational efficiency across the customer lifecycle. Our tech stack includes not only Salesforce, but also Zoominfo, Gong, Salesloft, Chili Piper, Churnzero and more! As part of the GTM Applications Systems team, you will play a critical role in driving operational excellence and fueling Clio's rapid growth. The team is responsible for managing and optimizing the various aspects of the customer life cycle: including top of funnel, sales, customer success and support. Their work not only underpins the success of the GTM strategy but also contributes to the company's broader goals of growth, customer satisfaction, and financial health. Who you are: We aren't looking for just any traditional Business Analyst to join this team. We're looking for an experienced professional with deep Salesforce expertise who will play a vital role in setting our company's overall systems strategy; someone who thrives in a rapid-growth, high-velocity environment, and someone who lives and breathes our core values. We're looking for an impact player! If you're passionate about solving complex problems, designing and implementing creative and scalable solutions, and constantly seeking innovation, this could be the perfect role for you! What you'll work on: * Supporting the implementation, configuration, support, maintenance, and improvement of our Salesforce platform and integrations with other business systems. * Consulting with stakeholders across a variety of departments to gather and analyze requirements and assess business needs. * Turning complex business requirements into robust, intelligent, and scalable solutions. * Collaborating with a wider team of System Administrators and Developers to deliver solutions that delight our users, scale to meet the growing needs of the business, and integrate seamlessly with existing workflows. * Working cross-functionally with several teams, including Revenue Operations, Sales Operations, Product, Engineering and Finance to deliver on strategic initiatives and support their respective goals and functions. * Fostering improved processes by identifying areas for improvement, optimization and scalability. * Providing and cultivating a positive support experience to all GTM applications end users. * Keeping up to date with Salesforce and other system releases and best practices to inform and recommend system improvements. * Documenting system configuration and administrative processes, developing process flows, SOPs and other documentation. * Performing quality assurance testing and monitoring data quality and integrity. * Supporting user acceptance testing and deployment/release plans. * Managing incoming requests, tickets and escalations. * Other duties as required. What Bring: * Post-secondary education in Computer Science, Information Systems, Business Administration, or relevant discipline. * Experience in a high-growth B2B SaaS company. * 3+ years of Salesforce administration experience. * 5+ years experience as a Business Systems Analyst or similar role * Proven business and technical acumen to translate business requirements into functional system designs. * Excellent consultative questioning and listening skills to fully understand requirements and pain points. * Natural curiosity and drive to improve with a willingness to share your knowledge. * Meticulous organization and task-driven nature. * Keen attention to detail and strong sense of ownership. * Ability to consult and work with stakeholders to gather business requirements and scope for additional clarity when required * Excellent written and verbal communication. * Self-motivated, independent, and deadline-oriented. Serious bonus points if you have: * Salesforce Service Cloud Consultant certification This is a new role. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $104,200 to $122,600 to $141,000 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. What you'll work on: * Responsible for investor relations (IR) including reporting, financial modeling, and communication. * Provide market intelligence and benchmarking analysis for internal and external financial modeling purposes. * Own the process, reporting and analytics for corporate capital projects. * Lead all aspects of consolidated P&L reporting. Oversee the monthly close process, maintaining alignment with Accounting and FP&A business partners to ensure accurate company-wide financial statement reporting. Provide guidance and insight to deliver a cohesive, complete, and actionable financial narrative. * Drive the monthly, quarterly, and annual planning cycles - bringing past experience to help scale our systems and tools, create more durable planning processes and timelines, and ensure continued accuracy and deeper analysis in each cycle. * Oversee the preparation of analysis, commentary, and presentation materials for Board of Directors, and other Executive-level reviews. Execute and/or delegate recurring and ad-hoc analyses and special projects as requested by our CFO and Finance Leadership team. * Lead and coach a team to continue to improve and expand their impact on the FP&A team What you bring: * 7-10+ years of progressive experience in corporate FP&A, investment banking, private equity, or management consulting * Preference given to experience in private equity or investment banking * Preference given to proven track record of success in a high-growth SaaS environment, with an expert understanding of subscription revenue models, key SaaS metrics. * Must be hands on, collaborative, detail-oriented, positive, highly organized, and able to multitask through a variety of periodically recurring activities as well as one-off projects * Ability to communicate clearly, timely, and effectively across all departments, particularly while collaborating with the Executive Team on a daily basis * Reliable and professional with strong accounting acumen, advanced financial modeling principles, broad knowledge of business operations, and ability to think outside the box * Experience handling sensitive financial information with a high level of discretion; respect for privacy and appropriate levels of access * Strong familiarity with Excel and its use in developing financial models * Growth mindset when it comes to process improvement and new technologies, especially AI What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. * Flexible time off policy, with an encouraged 20 days off per year. * EAP benefits for you and household members, including counseling and online resources * 401k matching and Child Education Savings * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The full salary range* for this role is $148,800 to $186,000 to $223,200 USD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location. * We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Payment Operations Specialist to join our Payment Operations team in Toronto, Vancouver, or Calgary. What your team does: Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio's broader international footprint! The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring. Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic, operational, and data-driven improvements. Who you are: We are seeking a Payment Operations Specialist, with a track record in Payments Pricing, Operations and Risk Management, to play a leading role in our scaling Payment Operations team. The candidate will play a critical role in delivering a seamless customer experience by providing competitive payments pricing while identifying process improvement opportunities balancing day to day operational queues and related risks. The candidate will also be influential in the process design for new product and feature implementations. What you'll do: * Prioritize custom payment pricing requests by analyzing complex card processing statements * Perform complex payments pricing analyses for both new and existing customers * Collaborate with client facing teams on custom pricing deal positioning, strategy, and talk tracks * Manage direct customer communications for existing and new customer around pricing and rate negotiations * Managing various operational queues with the goal of maintaining and exceeding internal and external SLAs * Supporting a team of Payment Operations coordinators in delivering on processes and tasks to acquire new customers and support existing ones in the Clio Platform * Directly supporting Clio customers who have questions or escalations concerning payments, including: * Topics related to making and accepting payments * Topics related to payments safety and security * Topics related to onboarding to Clio payments * Interpreting and communicating the status of payment events in a customer's account * Directly support customers in fulfilling payments application requirements * Enable payments capability for approved customers so they can begin executing transactions * Execute the operational launch of new payments products and product features for existing and new customers * Serve as a touchpoint for internal customer support teams as a subject matter expert on payments related escalations * Monitor merchants and transactions for suspicious activity to safeguard against fraudsters and bad actors. * Triage and contribute to resolving day to day customer issues such as business ID verifications and bank account verifications * Collaborate with chargebacks and disputes team in identifying suspicious transactions and chargeback fraud. * Serve as a point of contact on cross functional projects involving internal business partners from areas such as sales, customer success, product and finance * Become a subject matter expert in payments pricing, payments networks (Visa, Mastercard, Discover, American Express), and the industry in general to serve as a thought leader and educational resource for both colleagues and customers. * Drive ongoing communication between different functional teams * Serve as an operational liaison with the key third-party service providers & partners who are required to deliver payments services to our customers * Act as an escalation lead for the Customer Success team to investigate customer issues * Identify efficiency opportunities based on business need, scope requirements, and plan project execution and program management with cross-functional teams. What you may have: * Between 3-4 years experience in an Operational Capacity preferably within Financial Services and/or the Payments Industry. * Between 2-4 years of cards payments pricing experience * Between 2-3 years previous customer success / support experience, preferably in a card payments environment * General knowledge of ACH and wire transactions * A passion for customer service and the ability to sometimes manage difficult conversations * Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment * Comfortable working in a technical operations environment with tight deadlines * Demonstrated strong interpersonal and communication skills, both written and oral * Strong computer skills Serious bonus points if you have: * Generative AI Certifications or experience building AI Agents * Program management experience * Direct experience in card acquiring and/or issuing * Experience in compliance, fraud and risk management at a fintech, bank, or card network * Data analytics experience including SQL to make operational recommendations and decisions * Payments, payments processor, neobanking, fintech experience * Experience working in and with markets outside of North America in a payments or fintech capacity What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * EAP benefits for you and household members, including counseling and online resources * 401k matching and Child Education Savings * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $73,300 to $86,200 to $99,100 USD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: What your team does: The IT Services Team at Clio is foundational to how we work and grow. Our mission is to empower every Clion with the right tools, technology, and support to do their best work - all in service of Clio's broader mission to transform the legal experience for all. We're not your traditional "help desk" team. We think proactively, automate relentlessly, and strive to remove friction before it happens. Our work impacts every Clion across the globe, and our focus is on enabling productivity, security, and seamless collaboration across all of Clio's offices and hybrid environments. Who you are: You're a bilingual (English and Spanish) IT professional who thrives on problem-solving, service, and collaboration. You love the challenge of supporting a dynamic, fast-growing organization - especially one that's welcoming new teams and scaling its technology footprint globally. You'll work alongside one other IT Specialist in Spain, jointly supporting all of our Spanish-speaking Clions, including colleagues across Spain and Latin America. You're hands-on, people-focused, and passionate about creating smooth tech experiences - whether that means handling a high volume of tickets, setting up AV systems, or helping a new teammate feel instantly at home on day one. You bring energy, empathy, and technical depth to every interaction, and you see every support request as an opportunity to make someone's day a little easier. What you'll work on: * Deliver exceptional IT support to all Clio employees across Spain and our Spanish-speaking regions. * Handle a high volume of incoming tickets with efficiency, accuracy, and empathy. * Provide on-site AV and hardware support in the Barcelona office, ensuring seamless meeting experiences. * Travel occasionally to London for collaboration, events, or technical support as needed. * Onboard new Clions to Clio's systems, ensuring they have everything they need from day one. * Manage and document IT assets, hardware procurement, and software provisioning. * Troubleshoot and resolve hardware, software, and network issues across mac OS, iOS, and Windows systems. * Maintain security best practices and follow Clio's IT compliance and data protection policies. * Collaborate with global IT colleagues to implement automation, improve workflows, and scale our infrastructure. What you may have: * Fluency in both English and Spanish (written and verbal) * Demonstrated experience managing IT service tickets from submission to resolution. * Experience providing on-site support in office environments with AV systems, meeting rooms, and shared workspaces. * Strong knowledge of mac OS, iOS, and Windows systems. * Experience with Okta, Kandji, Microsoft InTune, and SharePoint. * Familiarity with Slack, Zoom, GSuite, Confluence, Adobe, 1Password, and other SaaS productivity tools. * Hands-on experience with Terraform, Workato, or similar automation and cloud provisioning tools. * Excellent communication, documentation, and time management skills. * A proactive, customer-focused approach with a genuine desire to help others succeed. * Demonstrate a keen interest in improving your craft by using AI Serious bonus points if you have: * Experience supporting global teams across multiple time zones. * Background in IT onboarding and large-scale migrations. * Comfort scripting in Python, Bash, or Ruby to automate repetitive tasks. * Experience managing Windows devices via Azure AD. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * 100% Medical Premium Coverage for employees and 20% coverage for dependents through CareFirst * Health Savings Account (HSA) option to support tax-advantaged medical savings * Dental Plan (with orthodontia) and Vision Plan offered through Guardian * Employer-paid Basic Term Life and AD&D Insurance * Short-Term Disability (employer-paid) and Long-Term Disability (employee-paid) * Critical Illness Coverage (voluntary), offering added protection during serious health events * Pet Insurance because furry family members matter too * Spring Health for mental wellness and counseling services * Global Emergency Assistance program for international travel and critical support when it matters most * 401(k) Retirement Plan with a Safe Harbor non-elective 3% employer contribution for all eligible employees-no match required * Flexibility & Time Off * Remote-first culture with the option to work from any of our well-located offices across the globe * Generous PTO policy, 13 company holidays, and 4 floating days * Supportive of flexible hours and work-life integration, especially across time zones * Professional & Legal Resources * Access to R-Legal, our internal platform for legal and professional development content * Opportunities to work cross-functionally and globally, helping you grow in an international legal tech environment * A culture of continuous learning, with opportunities to attend industry events, workshops, and internal knowledge-sharing sessions Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: About the Team Our Revenue Enablement department is the strategic engine that supports the entire Revenue organization. We provide the tools, technology, content, training, process, and support necessary for our teams to do their jobs effectively and meet their revenue goals. Our core services include Onboarding and Continuing Education, Communications, and Content Management and Creation. About the Role As the Manager, Enterprise Revenue Enablement, you are the strategic architect of our Enterprise sales excellence. You don't just deliver training; you design the learning systems and performance frameworks that transform Enterprise sellers into high-performing strategic partners for our largest clients. Reporting to the Director of Revenue Enablement, you will act as a consultant to our senior Enterprise leadership, identifying high-leverage performance gaps and building world-class programming that drives sophisticated deal cycles and long-term revenue growth. You will balance the art of Enterprise sales strategy with the science of Adult Learning & Instructional Design. What you'll work on: 1. Strategic Partnership & Needs Analysis * Interfacing with Leadership: Serving as the primary enablement business partner with Enterprise Sales leadership to align enablement roadmaps with global revenue goals. * Performance Consulting: Conducting rigorous needs analysis to identify "the gap" between current performance and desired outcomes in the Enterprise segment (e.g., executive presence, multi-stakeholder navigation, business value selling). * Cross-Functional Synergy: Collaborating with Product Marketing (PMM) and RevOps to translate complex product roadmaps and operational processes into actionable, field-ready sales plays. 2. Curriculum Architecture & Program Ownership * Enterprise Onboarding Strategy: Owning and evolving the end-to-end onboarding journey for Enterprise new hires across North America, EMEA, and APAC, ensuring a reduced "time-to-first-deal." * Advanced Learning Design: Applying Instructional Design methodologies (e.g., ADDIE, SAM) and Adult Learning Principles to create sticky, high-impact learning journeys that go beyond simple slide decks * Tenured Rep Programming: Developing and delivering mastery programs for veteran reps, focusing on advanced negotiation, account planning, and competitive intelligence. 3. Execution, Measurement, and Events * High-Stakes Facilitation: Leading high-impact workshops and training sessions for senior audiences with a confident, expert presence. * Partnership with Instructional Designer: Working closely with an instructional designer to plan and deliver on-demand eLearning. * Data-Driven Impact: Partnering with Analytics teams to define KPIs and report on the efficacy of enablement programs-moving beyond "satisfaction scores" to measuring win rates and quota attainment. * Global Strategic Events: Playing a lead role in the strategy, content design, and execution of annual Sales Kickoff (SKO) and mid-year revenue summits. What you bring: * 6+ years of experience in an Enterprise closing role. * 3+ years of Sales Enablement specifically supporting an Enterprise/B2B SaaS sales motion. * Sales Metrics: Experienced with sales metrics and SFDC reporting. * Enterprise Sales Acumen: Mastery of complex, multi-stakeholder sales cycles and value-based selling frameworks (e.g., MEDDPICC, Corporate Visions, Challenger, or Force Management). * Experience with Adult Learning: Understanding of how adults learn, retain information, and change behavior, with a portfolio of curricula you have implemented. * Project Leadership: Demonstrated ability to manage high-visibility projects from ideation to global rollout, managing up to senior stakeholders along the way. * Facilitation Mastery: The ability to command a room (virtual or physical) and facilitate complex discussions with seasoned Enterprise professionals. Serious bonus points if you have: * Previous experience in the Legal Tech or Legal sector. * Experience managing or mentoring other enablement professionals. * Proficiency with the Enablement Tech Stack (e.g., Gong, Highspot, Seismic, and Learning Management System platforms). * A blend of "carrying a bag" (SaaS sales experience) and "designing the bag" (L&D/Enablement experience). * Specialized certifications in adult learning or facilitation from professional organizations such as the Association of Talent Development or Promote International This is a new role. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $121,600 to $152,000 to $182,400 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Fraud and Risk Team Lead to join our Payment Operations team in Toronto, Vancouver, or Calgary. What your team does: Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio's broader International footprint! The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring. Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic, operational, and data-driven improvements. Who you are: Reporting directly to the Director of Payment Operations, we are seeking an experienced Fraud and Risk Senior Specialist, with a strong track record in Fintech, Payments, Merchant and Portfolio Risk Management, to play a role in leading the development and execution of forward looking strategies to mitigate financial fraud and operational risk. We are looking for someone who understands and is deeply familiar with Fintech solutions including but not limited to card payments, ACH, wires, and credit solutions who can serve as subject matter expert in Identifying and leading the mitigation of risks within Clio's Payments and Financial Services business. The candidate will play a critical role in developing risk management strategies, influencing decisions related to product ideation, risk vendor selection and management, and leading cross functional risk management initiatives while balancing components of day to day processes. What you'll do: * Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience. * Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors. * Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams. * Manage reviews and evaluations of multiple projects that are in various stages of completion. * Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team. * Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public. * Responsible for influencing the customer experience talk tracks around fraud prevention. * Design materials to educate internal teams and customers about emerging fraud techniques. * Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts. * Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators. * Proactively and regularly highlight to leadership emerging risks and to safeguard the business. * Serve as an operational liaison with the key third-party fintech risk service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers. * Partner with finance to budget for and manage fraud and risk across the financial services portfolio. What you may have: * At least 4-5 years Payments/Fintech Fraud and Risk Prevention experience, including a solid understanding of each of the various card networks, their risk profiles, as well as that of other payments methods like ACH, wires, and emerging technologies like Buy Now Pay Later. * Extensive knowledge of ACH transactions and reversal fraud risk. * Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization. * Experience working in and with global markets outside of North America in a Payments or Fintech fraud prevention capacity. * Ability to identify and quantify risks and design processes with empathy for the customer experience. * Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment * Demonstrated strong interpersonal and communication skills, both written and oral * Strong data analysis skills * Comfortable working in a technical operations environment with tight deadlines Serious bonus points if you have: * Direct experience at a fraud prevention vendor or vertical saas platform * Experience in compliance, fraud, and risk management at a fintech, neobank, merchant acquirer, or card network * Technical knowledge of Artificial Intelligence fraud prevention solutions and their practical application in operations What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * EAP benefits for you and household members, including counseling and online resources * 401k matching and Child Education Savings * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $91,500 to $107,700 to $123,900 USD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Software Developer to join our Engineering team in Dublin, Ireland. It's expected to be in office minimum twice per week on one of our Anchor Days. What your team does: We at Clio have an amazing team that is on a mission to transform the legal experience for all, and our engineering team's goal is to deliver an incredible experience to our customers. To enable our engineers to build the best product they can, our development team has to build the best possible product that is performant, reliable, scalable, and beautiful. A day in the life might look like: * Work with a team of developers to solve complex problems and provide elegant solutions to Clio customers; * Work in an agile environment with our team of full stack developers across a variety of projects. * Using a wide variety of technologies, learning new things, and challenging yourself; * Participating in diverse projects and collaborating with multiple engineering teams across three countries; * Review and provide feedback on a peer's code, both from within your own team or across all of Clio. Thrive as #TeamClio. What you may have: * Experience in software development, specifically with building web applications at scale and Ruby on Rails; * Front-end experience with Javascript, Typescript, Angular & React * The ability to master new technologies quickly and work effectively in a dynamic and ever-evolving environment that includes distributed teams and customers; * Demonstrated success in mentorship in software development, particularly using an Agile process and with large scale SaaS products; * Database optimization experience; * Experience working with large-scale systems; * A diverse base of knowledge that allows you to help your team solve complex technical problems; * A portfolio of successful projects (as well as a collection of lessons learned from failed projects); and * Excellent communication skills and the ability to build trusted relationships with fellow Clions and customers. * Demonstrate a keen interest in improving your craft by using AI Don't have all of those? The most important part of this job is that you approach new challenges with curiosity and a drive to apply what you learn to fixing root causes, not just symptoms. Deep curiosity and a desire to learn will help you succeed in this job, combined with a drive to help others by shipping code. We have cross-trained developers coming from Java, Python, C++, and JavaScript backgrounds, and are happy to help you learn Ruby when you get here. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits and dental coverage * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy * Pension contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is €72,300 to €85,000 to €97,700 EUR. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: What your team does This is a high-impact Account Executive role at the forefront of redefining how the world's most sophisticated legal teams work. You'll be part of a team of AEs selling Clio's category-defining AI and legal technology solutions to the most prestigious law firms and corporate legal departments in the country-driving change in an industry that's ready for transformation. As an Enterprise Account Executive, you'll have the opportunity to shape the company's growth and elevate execution. Who you are You are a proven account executive who thrives in complex, consultative enterprise environments. You know what it takes to navigate the legal market and command the room with senior partners, general counsel and C-level executives. You bring a track record of success selling into AmLaw 150 firms and a deep understanding of what it takes to shape and close large, multi-stakeholder deals. What you'll work on * Own a named account list and drive the full sales cycle-from prospecting and qualification to contract close. * Lead product demos and executive meetings that connect legal pain points to clear business outcomes. * Build strong, lasting relationships with legal buyers-from innovation leads to practice heads to C-suite decision-makers. * Work cross-functionally with product, customer success, and marketing to shape messaging and support success. * Help evolve our sales playbook by capturing learnings and identifying scalable strategies. * Represent vLex at industry events and conferences, building thought leadership and visibility across the market. * Bring client feedback directly to the product team to help guide roadmap priorities. What you may have * A proven track record of exceeding quota in B2B SaaS sales, ideally in legaltech. * Consultative selling skills-you ask smart questions, read the room, and translate product features into customer impact. * Experience running complex, multi-threaded deals with stakeholders across functions and seniority levels. * High proficiency with CRM tools and sales metrics. * Willingness to travel to client meetings and events as needed * Strong business acumen and ability to align sales motions with company strategy. * Excellent problem-solving and conflict-resolution skills. * Demonstrate a keen interest in improving your craft by using AI * Ability to build relationships and influence stakeholders at all levels. * Highly organized with strong project management skills. * Passion for fostering a positive and inclusive workplace culture. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary * Clio offers a flexible hybrid work environment * 25 days holiday + bank holidays * Private Healthcare with Life Insurance & Critical Illness cover * Pension contribution * Professional development and growth options * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is £72,000 to £90,000 to £108,000 GBP . There are a separate set of salary bands for other regions based on local currency. The expected new hire commission range for this role is £72,000 to £90,000 to £108,000 GBP. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are seeking a Manager, Systems Engineering to lead our Platform Team, focusing on the reliability, scalability, and efficiency of Clio's AWS infrastructure. This is a remote role based in the United Kingdom, with occasional in-person collaboration in London. What your team does: The Systems Engineering Team is responsible for building and operating the cloud infrastructure and internal developer tools that power Clio products globally. We ensure our systems are reliable, secure, and scalable, enabling engineering teams to ship software quickly and confidently. You'll lead a distributed team of engineers, driving technical excellence while fostering a culture of resilience, automation, and continuous improvement. Who you are: You're an engineering leader with deep AWS experience, a passion for operational excellence, and a strong focus on reliability. You embrace SRE principles: reducing toil, automating manual tasks, managing service-level objectives (SLOs), and improving system observability. You are equally comfortable mentoring engineers as you are engaging in technical discussions with architects and developers. You thrive in a collaborative, distributed environment and are skilled at balancing strategic vision with day-to-day operational needs. What you'll work on: * Define and maintain service-level objectives (SLOs) and error budgets for production systems. * Ensure systems are highly reliable, scalable, and secure, following cloud and SRE best practices. * Partner with Development, Security, and Product Engineering teams to align infrastructure initiatives with Clio's strategic roadmap. * Oversee incident response processes, post-mortems, and continual improvements to reduce recurrence and mitigate risk. * Drive automation and tooling to reduce manual toil across AWS environments and CI/CD pipelines. * Implement monitoring, alerting, and observability standards for production and pre-production environments. * Support CI/CD and developer productivity initiatives to improve the local development and deployment experience. * Promote a culture of blameless post-mortems, knowledge sharing, and proactive risk management. What you may have: * Proven experience leading platform, SRE, or systems engineering teams. * Deep knowledge of AWS architecture, services, and IaC (Terraform preferred). * Experience defining and tracking SLOs, SLIs, and error budgets. * Growth mindset when it comes to process improvement and new technologies, especially AI * Knowledge of incident management and post-mortem culture in SRE environments. * Hands-on experience with CI/CD systems (Buildkite, GitHub Actions, Azure DevOps). * Strong understanding of Kubernetes, containerization, and distributed system operations. * Experience with monitoring and observability tools (Prometheus, Grafana, Datadog, ELK). * Solid software development skills (Python, Go, Ruby, or Bash). * Excellent leadership, communication, and cross-functional collaboration skills. Serious bonus points if you have: * Experience managing multi-region AWS environments at scale. * Familiarity with service ownership models and on-call rotation practices. * Experience with cost optimization and FinOps principles in cloud environments. * Previous hands-on experience implementing runbooks, automation frameworks, and self-healing systems. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits and dental coverage * Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days. * Flexible time off policy * Pension contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The full salary range* for this role is £88,000 to £110,000 to £132,000 GBP.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location. * We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.