First leveler education requirements

1. Introduction to Technical Support

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...

2. IT Support Technical Skills Helpdesk

4.7

(1,561)

Hands-on Technical skills for IT Support Learners...

3. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

4.2

(1,443)

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

4. IT & Technical Support Guide to Helpdesk, Desktop & Servers

4.2

(1,138)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

5. IT Support Technical Skills Bootcamp

4.5

(1,653)

Hands-on Technical skills for IT Support Professionals...

6. Computer Network Fundamentals- IT Helpdesk & Desktop Support

4

(409)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

7. Computer Hardware, Operating System and Networking

4.1

(314)

For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...

8. Active Directory & Group Policy Administration for IT Techs

4.5

(651)

Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...

9. Advanced IT Troubleshooting for Helpdesk Support Technicians

4.2

(1,080)

Learn some of the less common IT troubleshooting techniques for Windows computers...

10. Basic Computer Course - Windows 7/10 - IT & Desktop Support

4.7

(1,213)

Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...

11. Windows Server 2019: Active Directory, GPO, R. Server Access

4.7

(4,916)

Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...

12. Active Directory on Windows Server

4.6

(8,804)

Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...

13. Customer Service Success: Take Your Skills to the Next Level

4.5

(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

14. IT Help Desk Professional

4.5

(7,538)

Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job...

15. IT Support and Service Desk jobs -Crash Course for Beginners

4.6

(787)

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...

16. Active Directory and Windows Server 40+ Hour with Labs

4.4

(283)

Domain Controllers (DC), Global Catalog, FSMO, Groups, Users, Security, Domains and Forests ,Trusts, GPO, much more....

17. TOTAL: Active Directory with Windows Server 2016

4.6

(2,189)

Identity, Access, and Authentication with Microsoft AD and Identity with Windows Server 2016...

18. [Active Directory] Management using Windows PowerShell

4.5

(1,078)

[Power Shell] Simplified practical knowledge for automation & management of [Active Directory] using Windows Power Shell...

19. IT Support/HelpDesk Fundamentals - 9 Topics in one course!

4.6

(916)

Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions...