First leveler jobs near me - 20 jobs

Prime Chief of Staff is looking for experienced candidates who can offer fractional executive support to our clients. We work with clients across the country in a variety of different sectors. We look forward to speaking with you and learning about your expertise!

Digital and Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business. The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie's core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service. This job is located at our Global Home Office in Columbus, Ohio. This person has to be onsite at our Global Home Office in Columbus, OH for the first four weeks for training. After that, the position can be fully remote. This position is supporting our third shift schedule including overnight and weekends. What Will You Be Doing? Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting Demonstrate qualities representative of A&F's unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality Support retail operations by providing coaching and guidance to store associates Troubleshoot problems to resolution or escalate when necessary Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources Fulfill hardware and software requests by coordinating and completing configuration and installation Perform end-user training as it regards assistance with supported applications and services What Do You Need To Bring? Bachelor's degree in IT or related field or combination of education and experience Excellent customer service skills Hard working, reliable, and dependable Ability to work within a team environment, sharing workload and responsibilities Quick to adapt and eager to learn Effective verbal, phone, written, and interpersonal communication skills Capable of maintaining corporate and job-related confidential information Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required Familiarity with mobile device hardware and operating systems (iOS/Android) Our Company Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Incentive bonus program Annual companywide review process Flexible spending accounts Medical, dental and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid time off and one paid volunteer day per year, allowing you to give back to your community Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) Seven associate wellness half days per year Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

As an integral part of the IT department supporting end-user services and asset logistics, you will play a vital role in maintaining operational efficiency. The ideal candidate will demonstrate adaptability, strong organizational skills, and excellent communication abilities, which will align successfully in the organization. **Job Title: IT Helpdesk & Asset Management** **Location: Columbus, Ohio** **Pay Range: $30-$32hr** (official rate is not posted so this could change) **Duration: 12mo contract to hire** **Candidates: US Citizens or GC Holders** only please **What's the Job?** + Support both Helpdesk operations and IT Asset Management functions in a hybrid environment. + Receive, stock, tag, and organize IT hardware and peripherals, maintaining accurate inventory records. + Provide Tier 1 technical support for hardware, software, and network issues to end users. + Respond to helpdesk tickets via phone, email, and in-person, troubleshooting and resolving issues efficiently. + Assist with onboarding and offboarding tasks, including device setup and account provisioning. **What's Needed?** + 1-3 years of experience in IT support or asset management roles. + Familiarity with inventory systems and asset tagging processes. + Strong organizational skills and attention to detail. + Excellent customer service and communication skills. + Basic knowledge of Windows OS, Office 365, and common IT tools. **What's in it for me?** + Opportunity to develop versatile IT support and asset management skills. + Engagement with a collaborative and innovative team environment. + Hands-on experience with inventory systems and ticketing tools like ServiceNow or Jira. + Potential for professional growth within a supportive organization. + Competitive pay rate aligned with industry standards. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Description About the RoleThe Deal Desk Specialist partners with Sales, Finance, Operations and Legal teams to facilitate the Order to Cash process. You will ensure that the deal cycle is in compliance with internal policies, legal guidelines and revenue recognition standards from start to finish. You are able to maintain these company and industry guidelines while also assisting the sales team with complex deal structures to help close deals. Location - Remote in TX or FL - Mon - Friday 8 AM - 5 PM PST What You'll be Doing Review/Approve non-standard deal requests in DealHub related to special terms, payment terms, discounts, etc. Work closely with the Legal team to address EULA modifications to be included on deals Cross-train with Billing team to assist with order processing wich consists of order form review, subscription set up and provisioning Maintain EOM outstanding deal reports and follow up with AEs and their managers as needed Work with Sales Operations to make changes in DealHub that may be related to new policies, product offerings, pricing strategies or increased efficiency Performs other duties and responsibilities as assigned About You 1-2 years Deal Desk experience, supporting a sales org Experience with a CPQ tool (DealHub preferred) and Salesforce Attention to detail Excellent written and verbal communication skills Able to prioritize and balance multiple tasks; strong organizational and time management skills are required Approachable Solution oriented About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

About Our Client Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Accounting Service Desk Specialist to join their team. What You Will Do Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately. Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly. Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence. Identify and resolve issues utilizing available information and other resources. Refer out of scope issues to correct resolver group. Research the next steps when necessary to ensure the requestor is provided excellent service and supported throughout the ticket handling process. Ensure all accounting practices comply with the firm's policies and relevant legal regulations. Employ methods that ensure tasks are performed accurately and efficiently with minimal errors. Meets or exceeds standard SLA requirements. Participate in training activities to achieve proficiency, enabling Specialist I to support operations in an efficient and effective manner. Pursue and maintain knowledge of accounting software and tools to improve mastery of subject, as well as execution and timeliness of assigned tasks. Ensure expertise is maintained and knowledge is increased by leveraging all opportunities to correct personal knowledge gaps through learning and documentation. Maintain a high level of professionalism in all interactions, treating clients with respect and courtesy while handling sensitive financial information with the utmost confidentiality. Establish and maintain trust through transparency, reliability, and consistent delivery of high-quality service. Be clear when discussing processes, ensure deadlines are met, and recognize opportunities to enhance the user s experience with the Accounting Service Desk. Who You Are 1 year of client billing experience. MUST have Aderant and ChromeRiver experience Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering. Ability to manage sensitive information with discretion. Strong organizational skills and attention to detail. Able to work 12pm 8:30pm EST. Join This Team? Headquartered in both Chicago, IL and London, England. Multi-Billion Dollar Business, Employing over 3600 Lawyers Culture includes individuals of high standards, providing support and collaboration throughout the business Work with a reputable global firm known for its excellence in professional services. Temporary position with potential for growth and advancement within the firm. 100% remote position ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Who we are: Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people. Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services. When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers. The Position: Makpar has an exciting opportunity for a Tier 1 Service Desk Specialist to join our growing team. The Tier I Service Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. The Tier I Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed under the supervision of the Help Desk Supervisor. This is a full-time, hourly position.Role Specific Duties: Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM. Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic hardware and application troubleshooting, email system usage, and other non-hands-on activities. Reset account passwords, security tokens, PINs, and other administrative account management support activities as needed. Manage incidents, Problems, and Service Requests. Use ServiceNow for creating and handling tickets for Incidents and Requests. Escalate tickets based on expertise and appropriate group membership- answer customer telephone calls Ensure that all Incidents are promptly and accurately documented in ITSM. Track Incident from the first report to remediation Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved Update and ensure that all tickets are updated in a manner that meets the applicable SLAs. Monitor status of all open tickets and escalate as required and coordinate resolution with other internal and external teams, as appropriate Qualifications: 6months - 1 year of experience using ServiceNow ticketing system (preferred) Proficiency using MS Office suite - namely Office365, MS Word, and MS Excel MS Windows 10 systems e.g Dell and Microsoft laptop and tablet hardware knowledge iPhone configuration and troubleshooting Superb oral, written, and communication skills essential Associate degree (preferred) in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field A+ certification highly preferred, plus a ITILv3 and/or ITILv4 certificate Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant. Benefits: At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals. Start your career today and be a part of something meaningful! Makpar is an Equal Opportunity Employer.

About Our Client Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Accounting Service Desk Specialist to join their team. What You Will Do Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately. Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly. Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence. Identify and resolve issues utilizing available information and other resources. Refer out of scope issues to correct resolver group. Research the next steps when necessary to ensure the requestor is provided excellent service and supported throughout the ticket handling process. Ensure all accounting practices comply with the firm's policies and relevant legal regulations. Employ methods that ensure tasks are performed accurately and efficiently with minimal errors. Meets or exceeds standard SLA requirements. Participate in training activities to achieve proficiency, enabling Specialist I to support operations in an efficient and effective manner. Pursue and maintain knowledge of accounting software and tools to improve mastery of subject, as well as execution and timeliness of assigned tasks. Ensure expertise is maintained and knowledge is increased by leveraging all opportunities to correct personal knowledge gaps through learning and documentation. Maintain a high level of professionalism in all interactions, treating clients with respect and courtesy while handling sensitive financial information with the utmost confidentiality. Establish and maintain trust through transparency, reliability, and consistent delivery of high-quality service. Be clear when discussing processes, ensure deadlines are met, and recognize opportunities to enhance the user's experience with the Accounting Service Desk. Who You Are 1 year of client billing experience. MUST have Aderant and ChromeRiver experience Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering. Ability to manage sensitive information with discretion. Strong organizational skills and attention to detail. Able to work 12pm - 8:30pm EST. Join This Team? Headquartered in both Chicago, IL and London, England. Multi-Billion Dollar Business, Employing over 3600 Lawyers Culture includes individuals of high standards, providing support and collaboration throughout the business Work with a reputable global firm known for its excellence in professional services. Temporary position with potential for growth and advancement within the firm. 100% remote position ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

United Community is looking for a Mortgage Processing Service Desk Specialist. This role is a key operational partner supporting Mortgage Loan Originators (MLOs) and Processors. This role manages high‑volume service requests-reviewing dashboards, reports, and shared email inboxes to ensure timely ordering, receipt, and review of essential loan services. The Specialist communicates status updates to Processors and MLOs, performs data entry, uploads documentation to the eFolder, and may complete ad‑hoc loan review assignments that support Compliance. This position is ideal for someone who thrives in a fast‑paced, detail‑heavy environment and enjoys supporting a high‑volume mortgage workflow. What You'll Do Work proficiently across loan systems to support the MLO and Processor teams. Monitor email, reports, and dashboards to identify and order required services promptly. Order services such as appraisals (final inspections, CDAs, condo approvals, second appraisals), income and employment verifications, manufactured home services, income/asset information, and more. Manage FHA case number transfers/cancellations and assign VA appraisals for underwriter review. Print and mail refund checks and customer letters. Process invoices for payment, upload invoices to the eFolder, and update loan‑level fees. Perform file copies and maintain documentation accuracy, including signatures, dates, and data integrity. Maintain pipeline visibility-track status of all services ordered, follow up as needed, and respond to status inquiries. Keep current on program guidelines, operational procedures, and regulatory requirements. Identify potential processing issues and support solutions. Assist with implementation of new or updated guidelines, systems, or process changes. Requirements For Success At least one year of experience in banking customer service, real estate, insurance, or real estate lending Mortgage agency lending (FNMA & FHLMC) experience a plus. High‑accuracy data entry and the ability to manage a large volume of transactions. Ability to work independently, stay organized, and multi‑task in a deadline‑sensitive environment. Demonstrated analytical, accuracy, and problem-solving skills. Strong phone skills with the ability to coordinate smoothly with MLOs, processors, and third‑party providers. Strong verbal and written interpersonal communication skills. Conditions of Employment Must be able to pass a background & credit check This is a full-time, non-remote position FLSA Status: Non-exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $34,102.00 - USD $49,382.00 /Yr.

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role The Deal Desk Analyst is the primary architect of our Quote-to-Cash and Subscription management processes. In this role, you will serve as the "connective tissue" between Sales, Finance, and Customer Success. Your mission is to ensure that every deal is commercially sound, billed correctly, and perfectly prepared for customer onboarding. This is a high-impact role that requires a blend of financial rigor, technical CRM expertise, and a proactive approach to process optimization. You Are A "Data Detective": You have a natural inclination to investigate discrepancies and a relentless drive to find the "source of truth." Process-Oriented: You enjoy identifying bottlenecks and implementing automation to reduce manual friction. Detail-Obsessed but Fast: You can maintain extreme accuracy while working against weekly deal deadlines and fast-paced sales cycles. A Strong Communicator: You are comfortable holding Sales and Customer Success teams accountable for data accuracy and documentation. You Will Own Deal Integrity: Audit every "Closed Won" deal to ensure pricing and commercial terms are accurate while verifying all onboarding and activation tickets are generated. Manage Subscriptions & Billing: Take full ownership of the HubSpot ↔ Chargebee integration, ensuring billing is set up correctly and subscription changes are executed flawlessly. Drive Compliance: Proactively follow up with stakeholders for missing information and ensure SPIFF payouts are tracked accurately based on verified data. Optimize Processes: Continuously reconcile product, billing, and CRM data to identify root causes of discrepancies and implement long-term fixes. You Have Must Have: Financial Foundation: 2+ years of experience and a background in Finance or Accounting with a solid understanding of revenue recognition and financial accuracy. CRM Expertise: High proficiency in HubSpot (or a similar CRM), with a deep understanding of data flow between sales stages and billing engines. Advanced Analytics: Expertise in Excel (Pivot Tables, VLOOKUP/XLOOKUP) to reconcile large, complex datasets from multiple sources. Operational Experience: Proven experience managing Quote-to-Cash or Subscription Management workflows. Nice to Have: Direct experience managing a HubSpot ↔ Chargebee integration. Previous experience in a SaaS environment focused on automated billing operations. Interview Process Initial Screen (30 min) Hiring Manager Interview (45 min) Financial Stakeholder Interview (45 min) Executive Interview (30 min) & Career Journey Interview (60 min) Reference Checks We Offer 100% remote work environment Medical, Dental and Vision insurance (within 30 days) 100% employer-paid medical insurance Equity package Flexible PTO (with 15 days minimum) Generous Parental Leave FSA and HSA options 401(k) Learning Stipend WFH Equipment Chance to work with the latest technology A collaborative, high ownership culture Opportunities for development and career growth Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

Duration: 7+ Months ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. The candidate will need to come onsite the first day for training. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time. The NC DIT-Transportation is seeking a Mid-Level Specialist resource for an engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOT's standard desktop applications to 10,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customer's needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

**_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_SALARY:_** $20.00-$25.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt **_TRAVEL_** No No **The Work** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and procedures to independently deliver a full range of services to the customer + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool + Provide assistance and information to the customer in a prompt manner + Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters + Mobile telephony and device support + Video Conference Unit Troubleshooting + IP Telephony setup and support + Creation of end user accounts and setting permissions + Provide end user device management and support, including desktops, laptops, and PDAs + Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations) + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team + Manages continuous improvement through ongoing collection of data and information regarding customer requirements + Monitor and report on performance of IT systems and services + Understand and responds to others' using active listening skills and tactful communication + Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding + Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication + Ensures customer satisfaction through follow up and special efforts + Resolve issues following the parameters and guidelines of the client + Identify potential system problems and escalate to department contact for resolution + Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness + Assist new employees with training through shadowing opportunities and explanation of work process + Other duties as assigned. **Qualifications** **Here's What You Need** + High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Three (3) to five (5) years of experience in computer systems, customer support or IT support. + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Strong ability to speak with clarity and articulation + Strong communication skills; both verbal and written. + High degree of comprehension of the issues presented by customers. + High degree of problem solving Internal/External Relationships. + Apply discretion resulting in appropriate/desired resolutions. + Ability to analyze issues and determine root cause and identify appropriate solutions. + Ability to connect and build relationships with customers via virtual methods, phone, and email. + Ability to independently problem solve. + Effective listening skills including the cognitive ability to locate and convey requested information + The ability to successfully handle customer requests and document in work management tools and applications + Willingness to take initiative with attention to detail + Proactive and flexible + Must have positive attitude + Tolerance to deal with difficult customers and stressful situations + Fluidity to work well in teams as well as independently + Ability to take phone contacts and answer emails simultaneously + Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents + Sound analytic and cognitive ability to troubleshoot technical problems + Speaks with clarity, articulation, and is aware of own non-verbal communication + Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress + Demonstrate ability to learn quickly and thrive in high-energy team environment + Must be able to work independently, as well as with a team + Ability to function in a diverse work environment. + Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. **Desired Qualifications:** + Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Delivery Manager** **Working Conditions** + Professional remote office environment. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $25.00 /Hr. Submit a Referral (******************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103868_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

What success looks like in this role: • Provides mentoring to Tier 1 and Tier 2 team members. • Acts as focal point for team in matters of scheduling, coordination, availability. • Helps drive schedule adherence through coordinating team aux codes such as lunch, break, after-call work, etc. • Coordinates, schedules and deploys agent trainings. • Monitors Service Desk efficiency and overall effectiveness, making optimization recommendations. • Provides regular progress and activity updates to manager, identifying areas of concern and opportunities for improvement. • Partners with managers to evaluate tickets submitted, resolved and rejected, looking for trends and opportunities to improve the team's overall efficiency. • Provides root cause analysis, comprehensive action plans and timely follow through in support of the incident management process. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 4-6 years' experience in area of responsibility This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at *************************** or alternatively Toll Free: ************ (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

Description Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We're looking for highly skilled IT Service Desk Agents to join our team. The IT Service Desk Agent (I) serves as the first point of contact for the company teammates seeking technical assistance or general IT information. Provide tier 1 support for inbound calls, triage issues raised via voice (call) and ITSM tickets. Additionally they will create and manage tickets, providing first-level IT troubleshooting, and routing teammates to the appropriate department when necessary. Tier 1 agents deliver excellent customer service while ensuring timely issue resolution or proper escalation.Position Title: IT Service Desk Agent (I) Location: Remote - ColombiaWhat you will be doing: Customer Support Answer inbound calls and respond to email or chat inquiries for IT support or general information. Route teammates to the appropriate department or resource if their request falls outside of IT's scope. Issue Triage Analyze and prioritize issues from inbound calls and tickets to determine urgency and impact. Collect and document key details to ensure accurate ticket categorization and resolution. Apply knowledge base resources and scripts to address or escalate issues efficiently. Identify recurring issues or trends and flag them for further analysis. General Inquiries Provide information on common topics, such as IT processes or basic troubleshooting steps. Direct teammates to self-service resources, such as knowledge base articles or internal tools. Troubleshooting Perform first-line troubleshooting for hardware, software, account/password issues, and outages. Walk users through basic resolution steps and escalate complex issues to Tier 2 as needed. Ticket Management Create, update, and close tickets in the ticketing system, ensuring all information is accurately logged. Categorize and prioritize tickets based on urgency, complexity, and impact. Ensure escalations include thorough documentation of all troubleshooting steps performed. Knowledge Base Utilization Apply knowledge base resources to resolve common issues efficiently. Suggest updates or new articles to improve the knowledge base. Communication Provide clear, concise instructions to users at all technical skill levels. Keep teammates informed of ticket status and follow up as needed to ensure satisfaction. Service Level Agreement (SLA) Adherence Ensure all tickets and inquiries are handled within defined SLA timelines. Track and prioritize tasks based on urgency and impact. Requirements & QualificationsTo excel in this role, you should possess: Technical Skills: Basic understanding of Windows operating systems, Microsoft Office applications, and network troubleshooting. Familiarity with ticketing systems (e.g., Ivanti) and remote desktop tools (e.g., Bomgar). Soft Skills: Strong communication and active listening skills. Customer-focused mindset with a commitment to providing excellent service. Ability to multitask, prioritize, and stay organized in a fast-paced environment. Experience: 1+ years in a technical support or customer service role preferred. Education: High school diploma or equivalent required; technical certifications (e.g., CompTIA A+) are a plus. Key Performance Metrics: Average Time to Answer Calls. First Call Resolution Rate. Number of Tickets Resolved within SLA. Customer Satisfaction Scores (CSAT). Call Routing Accuracy. Average Call Length. Triage Accuracy and Efficiency (from both tickets and inbound calls). Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles. At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together. We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day. What would you do? Job Description: Position: Service Desk Agent Location: Remote (USA) Willingness to work rotational shifts, including 24*7*365 support Responsibilities Serve as a consolidated point of contact for Tier 1 technical support to end users. Provide 1st level technical support for all IT-related issues, including MAC systems and devices. Respond to trouble tickets via phone and email promptly. Assess the scope of trouble tickets and identify the responsible department. Research and resolve technical trouble tickets efficiently. Immediately notify appropriate individuals of issues that could impact production activities and follow escalation procedures to minimize impact. Document all trouble tickets with clear, concise explanations accurately and timely, adhering to department policies and procedures. Establish and maintain professional relationships with customers, team members, and department contacts. Collaborate with team members to deliver the best possible customer experience. Deliver quality customer service that exceeds expectations. Escalate to supervisors any situations beyond the employee's control that could adversely affect service delivery. Proficiency in MS FIM is an advantage. Proficiency in Jira or ServiceNow is an advantage. Requirements Associate degree in Information Technology or equivalent related work experience. Experience with MAC systems is essential (configuration, troubleshooting, and user support). Minimum 2+ years of experience in a technical support role. Ability to troubleshoot laptops, desktops, peripherals, etc. Ability to troubleshoot using Remote Desktop tools. Excellent customer service and communication skills. Ability to work under pressure and in a fast-paced environment. Flexibility to support voice, email, and chat support. Willingness to work rotational shifts, including 247365 support. MCP certification (preferred). HDI certification (preferred). A+ certification (preferred). Equal Opportunities Employer: Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply. Find out more at Hexaware.com.

Job DescriptionWho We Are Alene Candles LLC & Midwest is a private label, contract manufacturer that produces high-quality candles for some of the world's most recognized retail, boutique, and cosmetic brands. With our headquarters in New Hampshire and locations in Ohio, we've been in business for over 30 years. We are passionate about making the best products in the world, making safety our number one priority, and being an insanely great place to work. The Position As a Helpdesk Support Engineer, you will be responsible for supporting both office and manufacturing production workers in a distributed desktop environment, which is a typical blend of Microsoft and some 3rd party systems. In this role, you will have the opportunity to help shape the future success of the mission-critical corporate IT services function for a fast-growing manufacturer. You will interface and support people at all levels of the business and have regional responsibilities as part of a team. You will excel in an internal support role, effectively troubleshoot issues and handle incident escalations (sometimes out-of-hours) according to established processes and procedures. You will be enthusiastic, organized and adaptable; a quick learner, who is able to adopt new technology with ease. You will have self-confidence, good interpersonal and communication skills and the ability to integrate seamlessly with other IT professionals. Alene will give you the opportunity to work in a multidisciplinary team. You will have a major bias towards achieving total internal customer satisfaction. You will have excellent analytical and problem-solving skills and be able to operate effectively in a team environment with both technical and non-technical team members. The Location We are located at 8860 Smith's Mill Road, New Albany, OH 43054. This is an onsite position. Additional Job Details Setup and maintain Desktops, Laptops and Printers on Windows versions 11. Create and maintain desktop and laptop imaging solutions. Support and troubleshoot Wired / Wireless network connections and Video Conferencing setups. Be proficient in and support MS Office applications (Outlook, Excel, PowerPoint, OneNote, Word), a web-based ERP client, and other production applications. Update and maintain users in on-premises AD, Cloud Azure AD, Office 365. Maintain client installations of enterprise Anti-Virus, Spyware and Encryption Applications, DLP, Email Secure Gateways and website filtering. Provide administration and support for mobile devices (Android and iPhone). Support Remote access technology and multi factor authentication. Track computer and software assets and licensing. Provide User ID and application access control support. Track requests and incident resolution progress through the ticketing system. Basic Cyber Security understanding. Required Qualifications Associates Degree in related field or relevant experience. 3+ years of relevant work experience Good knowledge of Windows 11 OS, MS Office 365 (Outlook, Excel, PowerPoint, OneNote, Word,) SharePoint, OneDrive, Microsoft Exchange, Active Directory and MFA. Preferred Qualifications Certifications strongly preferred. Previous customer service or IT helpdesk experience is preferred. A+/Network+ certification highly desired Knowledge of ITIL concepts, ITIL Foundation Certification a plus An opportunity to gain certifications will be provided and expected. Experience in the manufacturing sector would also be beneficial. Experience using Microsoft Intune. Networking experience. Printer support and installations. Benefits Alene offers a host of competitive benefits for full-time employees, some of which include: Medical, Dental, and Vision with a Healthcare Reimbursement Account, 401(k) with company match, Basic Life Insurance (100% company paid), Employee Assistance Program, Flexible Spending Account, Paid Holidays, Paid Time Off, Tuition Reimbursement and “Alene Gives Back” - our paid volunteer program. Alene Candles provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Should you require assistance completing this application or during any phase of the interview process, please contact ********************* or call ************ and ask to speak to Human Resources. We will make every effort to accommodate your needs in a reasonable amount of time.

Job Description Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team. Requirements Exemplify Revolution Group's core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work. 1-3 years general technology experience Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint) High-energy, self-motivated, well-organized Responsible for responding to initial calls and Help Desk tickets from client base. Should be a methodical with the ability to analyze, make decisions and solve problems While considered an entry-level position the ideal person will have better than average communication skills. Being able to verbally communicate and explain technical information to all types of end users is important. Patience, resourcefulness and a desire to help others are wanted virtues in this role. Bachelor's degree and/or Technical Certifications preferred. A+, N+ and MCP a plus Must demonstrate a strong aptitude for learning. Must have experience with different types of hardware; PCs, laptops, and other end user compute devices. Must be able to travel to clients in the central Ohio area. Roles and Responsibilities Daily responsibility for troubleshooting and resolving hardware issues on end-user devices. Daily responsibility working with Revolution Group on reviewing server logs Responsible for troubleshooting client facing technical issues. Responsible for troubleshooting technical issues with the POS platforms. Will be expected to be put into an on-call rotation. Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area. Benefits Competitive pay structure Health insurance benefits available Fun, supportive team oriented work environment

Digital and Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business. The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie's core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service. This job is located at our Global Home Office in Columbus, Ohio. This person has to be onsite at our Global Home Office in Columbus, OH for the first four weeks for training. After that, the position can be fully remote. This position is supporting our third shift schedule including overnight and weekends. What Will You Be Doing? * Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting * Demonstrate qualities representative of A&F's unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality * Support retail operations by providing coaching and guidance to store associates * Troubleshoot problems to resolution or escalate when necessary * Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources * Fulfill hardware and software requests by coordinating and completing configuration and installation * Perform end-user training as it regards assistance with supported applications and services What Do You Need To Bring? * Bachelor's degree in IT or related field or combination of education and experience * Excellent customer service skills * Hard working, reliable, and dependable * Ability to work within a team environment, sharing workload and responsibilities * Quick to adapt and eager to learn * Effective verbal, phone, written, and interpersonal communication skills * Capable of maintaining corporate and job-related confidential information * Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required * Familiarity with mobile device hardware and operating systems (iOS/Android) Our Company Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: * Incentive bonus program * Annual companywide review process * Flexible spending accounts * Medical, dental and vision insurance * Life and disability insurance * Associate assistance program * Paid parental and adoption leave * Access to fertility and adoption benefits through Carrot * Access to mental health and wellness app, Headspace * Paid time off and one paid volunteer day per year, allowing you to give back to your community * Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year) * Seven associate wellness half days per year * Merchandise discount on all of our brands * Opportunities for career advancement, we believe in promoting from within * Access to multiple Associate Resource Groups * Global team of people who will celebrate you for being YOU! Job DescriptionQualificationsAdditional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

**Job Title:** Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Type:** Full-Time Hourly Non-Exempt **Pay Rate:** $20.00-$22.00/hr **The Work** The Service Desk Agent delivers customer service solutions adhering to established company and project quality and productivity standards. This role entails offering timely, dependable, and precise information to customers while ensuring clear and effective communication is maintained throughout the process. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. **Responsibilities** **Key Responsibilities** + Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and procedures to independently deliver a full range of services to the customer + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool + Provide assistance and information to the customer in a prompt manner. + Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters + Creation of end user accounts and setting permissions. + Provide end user device management and support, including desktops, and laptops. + Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication. + Ensures customer satisfaction through follow-up and special efforts. + Resolve issues following the parameters and guidelines of the client. + Identify potential system problems and escalate to department contact for resolution. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Strong ability to speak with clarity and articulation. + Strong communication skills; both verbal and written. + High degree of comprehension of the issues presented by customers. + High degree of problem solving Internal/External Relationships. + Ability to analyze issues and determine root causes and identify appropriate solutions. + Ability to connect and build relationships with customers via virtual methods, phone, and email. + Ability to independently solve problems. + Effective listening skills including the cognitive ability to locate and convey requested information + Proactive and flexible. + Tolerance to deal with difficult customers and stressful situations. + Ability to take phone contacts and answer emails simultaneously. + Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents. + Sound analytic and cognitive ability to troubleshoot technical problems. + Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. + Demonstrate ability to learn quickly and thrive in high-energy team environment. + Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. **Desired Qualifications:** + High school diploma or equivalent. + Strong technical troubleshooting skills, particularly in [Windows/mac OS], network connectivity, and business applications. + Proficiency in using ticketing and incident management systems. + Experience Service Desk or Customer Service experience. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Delivery Manager** **Working Conditions** + Professional remote office environment. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $22.00 /Hr. Submit a Referral (******************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103872_ **Category** _Information Technology_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team. Requirements Exemplify Revolution Group's core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work. 1-3 years general technology experience Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint) High-energy, self-motivated, well-organized Responsible for responding to initial calls and Help Desk tickets from client base. Should be a methodical with the ability to analyze, make decisions and solve problems While considered an entry-level position the ideal person will have better than average communication skills. Being able to verbally communicate and explain technical information to all types of end users is important. Patience, resourcefulness and a desire to help others are wanted virtues in this role. Bachelor's degree and/or Technical Certifications preferred. A+, N+ and MCP a plus Must demonstrate a strong aptitude for learning. Must have experience with different types of hardware; PCs, laptops, and other end user compute devices. Must be able to travel to clients in the central Ohio area. Roles and Responsibilities Daily responsibility for troubleshooting and resolving hardware issues on end-user devices. Daily responsibility working with Revolution Group on reviewing server logs Responsible for troubleshooting client facing technical issues. Responsible for troubleshooting technical issues with the POS platforms. Will be expected to be put into an on-call rotation. Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area. Benefits Competitive pay structure Health insurance benefits available Fun, supportive team oriented work environment