First leveler skills for your resume and career

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.

Escalation occurs when a client's requests cannot be met by a general assistant or clerk and must be passed on to a manager. However, escalation could also come about within a larger corporation involving smaller team groups; if a serious error was made by one of these groups, the error may immediately be brought to the group manager's attention to ensure the project is completed.

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

A mainframe is a high-performance digital computer used by large organizations for mission-critical applications, high transaction volumes, and reliable performance, designed for intensive high-speed computing for large-scale computing purposes that require greater availability and security which a smaller machine cannot offer.

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.