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  • Bakery Production Supervisor

    Fresh Baguette

    First line supervisor job in Rockville, MD

    Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two commissaries, and a thriving wholesale business. We serve hundreds of coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. Bakery Production Supervisor - Artisan Bread and Croissant Bakery Germantown, MD | Full-Time Pay: $50,000-$65,000 per year Benefits Health Insurance after 90 days Paid Vacation Free Lunch 401(k) and 401(k) match 40% Employee discount Anniversary Gift Card Exciting growth opportunities Join Our Growing Team at Fresh Baguette! We're looking for a hands-on Bakery Production Supervisor to lead and work alongside our team in our Germantown commissary bakery. This is not an office or purely operational role-you'll be on the production floor shaping dough, supervising baking, and ensuring every product meets our high standards. About the Work Environment Our commissary bakery is a large-scale, industrial production setting with: Industrial machinery and loud noise from mixers, sheeters, and ovens Hot and cold temperatures from ovens, proofers, and walk-in refrigerators A clean, production-focused environment designed for efficiency and high-volume baking If you thrive in fast-paced, hands-on production environments, this is the perfect role for you. What You'll Do Lead and work side-by-side with a team of 10+ bakers in daily production Perform hands-on baking tasks, including: Mixing doughs and batters Sheeting and laminating dough Shaping and proofing breads and pastries Baking and finishing products to Fresh Baguette standards Foster a positive, supportive team environment where bakers feel empowered to excel Guide the team, resolve issues, and maintain steady production flow to meet quality and deadlines Train and coach team members on techniques, safety, and efficiency Monitor workflow and implement continuous improvements in production Ensure a safe, clean, and professional work environment Maintain a fast-paced production rhythm-producing hundreds of products daily What You'll Need 1+ years as a Sous-Chef Baker, supervising a bakery or production team (10+ employees) Baking Expertise: 1+ years of experience in a commissary bakery, large-scale production kitchen, or similar setting. Experience with industrial baking machinery is a plus. Bread & Pastry Knowledge: Strong understanding of bread mixing, fermentation, shaping, and baking, as well as pastry and culinary fundamentals. Artisan Baking Experience: 1+ years of experience in artisan bread baking, French baking, or Viennese preferred Comfort with physical work: lifting, bending, and standing for long periods, working in hot and cold environments with loud machinery Education: High school diploma or equivalent required; culinary training or Associate degree in Baking/Pastry Arts preferred Full open availability, including early mornings, evenings, weekends, and holidays as required Additional Requirements Reliable transportation to work Authorized to work in the U.S. Proficiency in English Ability to work with computers and technology efficiently Strong problem-solving and decision-making skills Physical stamina and dexterity to work in demanding environments such as lifting 75lbs+, reaching, bending, standing for 8+ hours, etc. Why Join Fresh Baguette? We're more than a bakery-we're a team passionate about quality, craftsmanship, and creating special moments for our customers. If you love baking, leading teams, and working in a true production environment, this is the role for you. Apply Today! Learn more: ****************************** PI8601a03abb13-37***********4
    $50k-65k yearly 2d ago
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  • ACE Operations Supervisor

    Amerigas Propane 4.1company rating

    First line supervisor job in Bealeton, VA

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 02/27/2026. Posting Job Summary (Purpose): The ACE Operations Supervisor is working Supervisor role. The individual will supervise and work with a staff in the processing of 20 lb. Grill Cylinders. Also responsible for leading safety meetings, tailgate meetings and all activities that relate to safely operating the facility. Key Characteristics: Reinforces a safety mindset; considers the impact on safety when making decisions Experienced Supervisor with a manufacturing background High Mechanical Aptitude Duties and Responsibilities: Involved in all aspects of production to include Sort, inspect, clean, label, and refill empty cylinders. Ensure Safety compliance and all employees are wearing proper PPE Ensure employees are properly handling and filling cylinders Ensure there is consistent quality of cylinders being process Track and report cylinder inventory Oversee and manager staff and temp employees to production targets and goals Report daily work records for temporary workers Hold safety meetings and tailgate meetings and promote a safe work environment Manage inventory of supplies needed to produce cylinders Run a preventive maintenance program on all equipment to keep it in good working order Do paper work on all loads shipped from the facility Train new employees as required Other duties assigned by management Knowledge, Skills and Abilities: Must have a strong safety focus Strong people skills Able to lead by example Exceptional work ethic Mechanically inclined Able to perform physical lifting of cylinders up to 50 pounds on a regular basis Ability to work in a fast paced environment. Education and Experience Required: High School graduate 1 to 2 years supervisory experience in a manufactory industry or a related industry Forklift certified a plus Working conditions: Will be required to work primarily outside in any type of weather condition AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $26.50 to $27.50 per hour, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
    $26.5-27.5 hourly 4d ago
  • Supervisor, Loan Operations (Syndications/Participations) (Hybrid--Richmond,Columbia, MD or Danville)

    Atlantic Union Bank 4.3company rating

    Remote first line supervisor job

    The Supervisor of Loan Operations is responsible for day-to-day management of tasks associated with Centralized Funding, Boarding, Syndications/Participations/Swaps, Equipment Leasing, SBA, Post-closing Reviews, Payment Processing, Loan Pledging, Escrow, Account Maintenance, Collateral, Insurance/Flood Tracking, Credit Bureau Disputes, Document Management. This role is responsible for consumer & commercial loan support; and ensuring an efficient workflow process. The Supervisor will provide direction, support, training, and backup to teammates, as needed. Position Accountabilities Live our core values: Caring. Committed. Provide exemplary leadership and people management practices to ensure teammates are providing exceptional service to internal and external customers Assist with teammate training and motivation to achieve production goals Demonstrate team-building skills by example Provides support for problem solving, process improvement, and skill development Prepare teammates to answer and assist internal and external customers and serve as a resource for escalated customer issues and questions Assist with the development and enhancement of procedures Assist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changes Conduct quality assurance audits to ensure departmental procedures are achieving the desired results Attend required meetings and functions as needed Participate in project activities as needed Collaborate with other Supervisors to ensure partnerships between functional teams Participate in the production tasks performed within the Loan Operations team Validate teammate activities to ensure work is performed timely, completely, accurately, and in compliance with regulations and defined policies and procedures Report teammate performance issues to the Manager - Loan Operations and participate in performance development plans Manage employee scheduling and approve time cards Other duties as assigned Organizational Relationship This position reports to the Manager - Loan Operations Position Qualifications Education & Experience Undergraduate Degree Preferred or Equivalent Required Minimum of 5 years of business loan processing and document preparation experience Minimum of 5 years of supervisory or management experience Knowledge & Skills Proficiency with MS Office programs High level of accuracy and great attention to detail Ability to build and maintain relationships with internal and external customers Possess extensive and current knowledge of all operational duties and procedures, with proven ability to explain the purpose behind the process Ability to organize work load Excellent customer service skills Excellent oral and written communication skills Detail oriented and quality focused Proven problem solving and decision-making abilities; able to think analytically Able to handle multiple tasks Ability to influence, persuade and motivate In depth knowledge of loan operations, products and documentation Intermediate knowledge of Regulatory, Legal and Enterprise Policy monitoring, managing and mitigation Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $50k-81k yearly est. 3d ago
  • Operations Supervisor

    Securitas Security Services USA, Inc. 4.0company rating

    First line supervisor job in Chantilly, VA

    Securitas Security Services USA, Inc. Operations Supervisor Shift: Must have open working flexibility [2nd/3rd Main Shift Focus] Securitas USA: Your Opportunity to Lead and Create: At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. We are seeking an Operations Supervisor based out of Chantilly, Virginia (VA). This is more than a job; This is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale. Why Securitas? Making the World a Safer Place Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place. About Securitas: Our Values: Integrity, Vigilance and Helpfulness Our Team: 340,000+ skilled employees Established: Securitas AB (1934) - Helsingborg, Sweden Industry: Providing global and specialized services (6 Pillars) Job Summary: Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations. Benefits Offered: Securitas will offer a salary of $85,000/Annually in addition to a full benefit package that includes: $500/Month Vehicle Allowance Medical Insurance Life Insurance Dental Vision 10 Vacation Days Accrued 4 Floating Holidays 6 Sick Days 401K Position Qualifications: Must have open working flexibility [2nd/3rd Main Shift Focus] Manages branch operations to achieve profitability. Ensures delivery of high-quality customer service. Assist with onboarding and directly develops high caliber staff. Willing to fill in at lower levels when necessary while managing high-level responsibilities. Is organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels Education/Experience: At least 18 years of age. Associate degree. 1 year of experience in security operations. Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Company Website: **************************** Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
    $85k yearly 2d ago
  • First-Line Supervisors of Food Preparation and Serving Workers - AI Trainer (Contract)

    Handshake 3.9company rating

    Remote first line supervisor job

    Handshake is recruiting First-Line Supervisors of Food Preparation and Serving Worker Professionals to contribute to an hourly, temporary AI research project-but there's no AI experience needed. In this program, you'll leverage your professional experience to evaluate what AI models produce in your field, assess content related to your field of work, and deliver clear, structured feedback that strengthens the model's understanding of your workplace tasks and language. The Handshake AI opportunity runs year-round, with project opportunities opening periodically across different areas of expertise. Details The position is remote and asynchronous; work independently from wherever you are. The hours are flexible, with no minimum commitment, but most average 5-20 hrs The work includes developing prompts for AI models that reflect your field, and then evaluating responses. You'll learn new skills and contribute to how AI is used in your field Your placement into a project will be dependent on project availability-if you apply now and can't work on this project, more will be available soon. Qualifications You have at least 4 years of professional experience in one or more of the following types of work. The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models Resolve customer complaints regarding food service. Train workers in food preparation and in service, sanitation, and safety procedures. Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Present bills and accept payments. Perform various financial activities, such as cash handling, deposit preparation, and payroll. Supervise and participate in kitchen and dining area cleaning activities. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Greet and seat guests, and present menus and wine lists. Evaluate new products for usefulness and suitability. Compile and balance cash receipts at the end of the day or shift. Forecast staff, equipment, and supply requirements based on a master menu. Assess nutritional needs of patients, plan special menus, supervise the assembly of diet trays, and oversee the delivery of food trolleys to hospital patients. Record production, operational, and personnel data on specified forms. Perform personnel actions such as hiring and firing staff, providing orientation and training, and creating work schedules or organizing time sheets. Estimate ingredients and supplies required to prepare a recipe. Purchase or requisition supplies and equipment to ensure quality and timely service delivery. Perform food preparation and serving duties, such as carving meat, preparing flambé dishes, or serving wine and liquor. Schedule parties and take reservations. Develop departmental objectives, budgets, policies, procedures, and strategies. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details. Develop equipment maintenance schedules and arrange for repairs. You're able to participate in asynchronous work in partnership with leading AI labs. Application Process Create a Handshake account Upload your resume and verify your identity Get matched and onboarded into relevant projects Start working and earning Work authorization information F-1 students who are eligible for CPT or OPT may be eligible for projects on Handshake AI. Work with your Designated School Official to determine your eligibility. If your school requires a CPT course, Handshake AI may not meet your school's requirements. STEM OPT is not supported. See our Help Center article for more information on what types of work authorizations are supported on Handshake AI.
    $45k-69k yearly est. Auto-Apply 31d ago
  • Operations Team Lead

    Wisdom 4.3company rating

    Remote first line supervisor job

    Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists' time in-office, and their bottom line. Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. We are a fully distributed, remote-first team with employees across the US. Do you love leading people, improving processes, and driving real results? We're looking for an Operations Team Lead to help guide our dental billing operations, coach a high-performing team, and deliver standout service across a portfolio of 35-40 clients. What you'll do: Lead, mentor, and hold teams accountable to performance goals, with a strong focus on KPIs, quality, and client retention. Own the client experience by driving clear communication, leading quality business reviews, and resolving issues quickly and thoughtfully. Identify opportunities to streamline workflows, improve efficiency, and help the operation scale smarter, not harder. What we offer: Fully remote, U.S.-based W2 role Competitive base salary Unlimited Paid Time Off Comprehensive benefits including health, dental, vision, 401k, and HSA Company-provided computer and annual in-person leadership events If you're a strategic thinker, decisive communicator, and tech-savvy leader who knows how to bring out the best in people, we'd love to connect. See job description: Operations Team Lead to join the fully remote team at Wisdom! #OperationsTeamLead #RemoteJobs #DentalBilling #Leadership #FinTech #Hiring Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
    $80k-127k yearly est. Auto-Apply 2d ago
  • Beneficiary Help Line Supervisor-Senior

    Cybermedia Technologies

    Remote first line supervisor job

    CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Beneficiary Help Line Supervisor-Senior to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices. The Beneficiary Helpline Supervisor provides advanced leadership and operational excellence for the SSA Beneficiary Helpline. In addition to the standard supervisory responsibilities, this position manages high-complexity issues, serves as the primary escalation point for critical incidents, and leads process improvement initiatives. The Supervisor works closely with the Helpline Manager to ensure all contractual objectives are met, oversees advanced certification and training programs, and maintains a strong compliance posture with SSA and federal requirements. Additional duties include developing and executing advanced quality assurance plans, delivering comprehensive performance analysis and executive-level reporting, and liaising with stakeholders to align the helpline with program objectives. The Supervisor is responsible for workforce planning, resource allocation, and leading staff development efforts to foster a high-performing, customer-focused team. Duties and Responsibilities: • Provide advanced supervision, mentorship, and leadership for helpline staff and senior team members. • Manage and resolve the most sensitive or high-impact beneficiary inquiries and incidents. • Deliver executive-level analyses, operational reporting, and performance metrics to management. • Lead development, documentation, and implementation of best practices, policies, and SOPs for the helpline. • Oversee advanced certification and training initiatives for staff. • Develop and execute comprehensive quality assurance and customer satisfaction improvement plans. • Collaborate with internal and external stakeholders to ensure alignment with SSA objectives. • Ensure compliance with all federal, SSA, and contractual requirements related to privacy, security, and risk management. • Lead workforce planning, resource management, and succession management activities. Requirements: • Bachelor's degree with 5-7 years relevant supervisory experience; advanced degrees or certifications preferred. • Experience leading large teams in high-volume, complex contact center environments, especially those supporting government or public sector clients. • Demonstrated ability to manage staff development, performance, and mentorship programs. • Advanced skills in performance analysis, reporting, and using insights for operational decisions. • Superior written and verbal communication skills; ability to communicate with all stakeholder levels. • Expert proficiency in contact center solutions, analytics tools, and incident management systems. • In-depth knowledge of federal confidentiality, privacy, and information security regulations. • Experience leading process innovation, change management, and quality improvement initiatives. • Advanced conflict management and crisis intervention skills. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: Paid vacation & Sick leave Health insurance coverage Career training Performance bonus programs 401K contribution & Employer Match 11 Federal Holidays
    $44k-68k yearly est. Auto-Apply 60d+ ago
  • Laborer- Division 7

    DPR Construction 4.8company rating

    Remote first line supervisor job

    DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************
    $77k-102k yearly est. Auto-Apply 60d+ ago
  • 2025 - Team Lead - Film Digitization Operations

    AlakaʻI Services and Poe'Hana Group, Inc.

    First line supervisor job in Washington, DC

    The Team Lead oversees and manages all daily operations of NGA's Historical Imagery Digitization program, supervises six Digitization Specialists, ensures workflow efficiency, maintains equipment readiness, and acts as the primary liaison with the government PM/COR. Key Responsibilities: Lead six Digitization Specialists and manage daily workflow Troubleshoot scanner systems (Meridian Dragon, DSW700, FlexScan, CopiBook) Conduct QC reviews and ensure compliance with NGA standards Coordinate preventive maintenance and vendor service support Oversee onboarding/offboarding and maintain SOPs Report weekly metrics and operational updates to PM/COR Required Skills & Qualifications: Leadership experience in digitization, imagery, or technical operations Familiarity with film scanners and GEOINT tools (ENVI, ArcGIS, NextStar) Knowledge of TIFF, GeoTIFF, NITF, and metadata workflows Ability to lift 25 lbs, stand long periods, and work in clean-room attire Technical Systems & Equipment Knowledge: Scanning Equipment NextScan Meridian Dragon Leica DSW700 NextScan FlexScan iS2 CopiBook Phoenix Thumbnail Scanner Kodak Film Cleaner GEOINT & Imaging Software ENVI ArcGIS NextStar IrfanView Archive Manager Google Earth Scan2Spec Scan2NITF GDAL File Formats & Imagery Standards TIFF GeoTIFF NITF NPJE Metadata tagging and indexing standards We are Equal Opportunity Employer and strive to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.
    $60k-119k yearly est. 41d ago
  • Operations (Ops) Team Lead

    TSMG

    First line supervisor job in Washington, DC

    Job DescriptionThe Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.Primary Responsibilities: Manage team of Data Collection Driving Operations field resources Drives day-to-day operations following standard operating procedures Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors Conduct periodic reviews with teams and Program Managers Facilitate teams meetings to disseminate relevant information to the Team Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed Provide Subject Matter Expert (SME) advice on regional issues and concerns Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations Participate in weekly and monthly business review meetings with internal and external stakeholder Assist in gathering and analyzing reporting details Provide status reports (weekly, monthly, etc.) as required Support with special projects; Invoice verification, and reporting metrics as needed Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization Assist in adherence to quality, safety and financial controls Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction. Provide insight, guidance, Continual Service Improvement and Service Assurance support Assist in driving service improvement programs and initiatives Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions. Escalate issues (performance/functional) to management team as needed Additional duties as defined Required qualifications: Experience as a people manager, and/or operations lead Strong written and verbal communication skills Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.) Self-motivated with a proven track record Team player and willing to assist when and where needed Ability to analyze data and establish measurable action plans to improve performance Ability to travel Preferred qualifications: Bachelor's Degree or equivalent experience Field surveying program specific knowledge We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $60k-119k yearly est. 2d ago
  • Field Operation Leader- Travel Team

    iJET

    First line supervisor job in Washington, DC

    Who We Are Looking For: The Crisis24 Ready Team is comprised of highly capable Executive Protection agents, who are not assigned to any singular client. Strategically placed across the continental United States, they have the ability or operate within their designated area of operation or globally, depending on the needs of our clients. Adherence to discretion and confidentiality is crucial, with a capacity to assess and communicate sensitive topics and risks in a reasonable manner. The ideal candidate will report directly to the Team Leader, while being self-sufficient and capable of managing their schedule, expenses, reporting, and travel logistics. Additionally, this candidate will have proven experience of operating in the field, working with a team or unsupported. This position will require the candidate to be within commuting distance of a major airport Location: East Coast - preferred Washington, DC Responsibilities & Expectations * Always maintain discretion and confidentiality. * Capable of conducting and reporting field advance. * Coordinate and execute security plans and respond to medical emergencies. * Provide physical protection and logistical support at clients' homes, corporate offices, and while traveling. * Provide secure transportation for clients. * Monitor security systems and technologies, such as CCTV, personnel log, alarm systems, route mapping, etc. * Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats. * Detect and report suspicious activity and security vulnerabilities. * Communicate directly with clients and become subject-matter experts for specific assignments. * Screen visitors and vendors; control all access to a protected site. * Be able to operate in a dynamic, multifaceted, and fast-paced environment. Qualifications: * 3+ years of experience in Executive Protection, Emergency Response Teams (ERT), PSD, or RST * Required Certifications: o LEOSA/HR 218 permit or CCW valid for all 50 states o Exposed Firearm Permit (optional) * Must Pass: o Physical Readiness Test (PRT) & Meet and Greet prior to offer of employment o Executive Protection or Residential Security applicable academy or course o Pre-employment Background Investigation (BGI) o Random drug screenings * Must Possess: o High school diploma, GED, or equivalent o Valid current driver's license o Valid US passport * Ability to work irregular or extended hours including nights, weekends, and holidays as needed * All agents are expected to be able to provide STO, body coverage, and perform advances * Possess strong Written and Verbal Communication skills, Command Presence & Confidence in abilities to operate as a security professional * Team members must always maintain physical readiness to respond to an attack or hazard. Desired Qualifications: * Bachelor's degree or form of higher education * Certified EMT or Paramedic * Prior military or security background providing physical security, emergency response, surveillance detection, secure transportation * Specialized training in incident response, emergency medicine, or crisis management * Prior experience in customer service or hospitality industries Benefits: * Medical, Dental, Vision, and Life Insurance * Competitive 401k with employer match * Employee Assistance Program (EAP) * Paid time off (PTO)
    $60k-119k yearly est. 60d+ ago
  • Field Operation Leader- Travel Team

    Crisis24

    First line supervisor job in Washington, DC

    Who We Are Looking For: The Crisis24 Ready Team is comprised of highly capable Executive Protection agents, who are not assigned to any singular client. Strategically placed across the continental United States, they have the ability or operate within their designated area of operation or globally, depending on the needs of our clients. Adherence to discretion and confidentiality is crucial, with a capacity to assess and communicate sensitive topics and risks in a reasonable manner. The ideal candidate will report directly to the Team Leader, while being self-sufficient and capable of managing their schedule, expenses, reporting, and travel logistics. Additionally, this candidate will have proven experience of operating in the field, working with a team or unsupported. This position will require the candidate to be within commuting distance of a major airport Location: East Coast - preferred Washington, DC Responsibilities & Expectations · Always maintain discretion and confidentiality. · Capable of conducting and reporting field advance. · Coordinate and execute security plans and respond to medical emergencies. · Provide physical protection and logistical support at clients' homes, corporate offices, and while traveling. · Provide secure transportation for clients. · Monitor security systems and technologies, such as CCTV, personnel log, alarm systems, route mapping, etc. · Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats. · Detect and report suspicious activity and security vulnerabilities. · Communicate directly with clients and become subject-matter experts for specific assignments. · Screen visitors and vendors; control all access to a protected site. · Be able to operate in a dynamic, multifaceted, and fast-paced environment. Qualifications: · 3+ years of experience in Executive Protection, Emergency Response Teams (ERT), PSD, or RST · Required Certifications: o LEOSA/HR 218 permit or CCW valid for all 50 states o Exposed Firearm Permit (optional) · Must Pass: o Physical Readiness Test (PRT) & Meet and Greet prior to offer of employment o Executive Protection or Residential Security applicable academy or course o Pre-employment Background Investigation (BGI) o Random drug screenings · Must Possess: o High school diploma, GED, or equivalent o Valid current driver's license o Valid US passport · Ability to work irregular or extended hours including nights, weekends, and holidays as needed · All agents are expected to be able to provide STO, body coverage, and perform advances · Possess strong Written and Verbal Communication skills, Command Presence & Confidence in abilities to operate as a security professional · Team members must always maintain physical readiness to respond to an attack or hazard. Desired Qualifications: · Bachelor's degree or form of higher education · Certified EMT or Paramedic · Prior military or security background providing physical security, emergency response, surveillance detection, secure transportation · Specialized training in incident response, emergency medicine, or crisis management · Prior experience in customer service or hospitality industries Benefits: · Medical, Dental, Vision, and Life Insurance · Competitive 401k with employer match · Employee Assistance Program (EAP) · Paid time off (PTO)
    $60k-119k yearly est. 5d ago
  • Operations Training Supervisor - 1st Shift - Travel

    GXO Logistics Inc.

    First line supervisor job in Linton Hall, VA

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. 1st Shift, Monday - Friday, 8:00am - 5:00pm Are you ready to take your career to the next level with a rapidly expanding global company? As the Operations Training Supervisor you will oversee the activities of the department and its instructors in training members of the Operations team. Become a part of our dynamic team and we'll help you build a career that will exceed your expectations. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day: * Maintain Kronos time records for direct reports; attend and audit new hire classes and follow up with department supervisors on customer satisfaction * Handle Quality Management System (QMS) floor training using Floor Training Tracker * Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements and serve as a training instructor when necessary * Generate special reports from the Employee Training Database and timekeeping system * Organize and execute a process for maintaining, filing and storing all training records; enter paper records into electronic format in the database to ensure compliance in the Records Retention Matrix * Energize the QMS training process by generating and distributing required training rosters and sign-off sheets, ensuring compliance with QMS training requirements * Organize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization What you need to succeed at GXO: At a minimum, you'll need: * 2 years of relevant work experience * Experience with warehouse management or inventory systems * Ability to adhere to the 7S program * Proven ability to maintain a safe work environment by adhering to and enforcing safe work practices and following safety practices Travel Requirements: * Ability to travel up to 75% of the * Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations. * Familiarity and ability to comply with TSA security procedures. * Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements. It'd be great if you also have: * Associate or bachelor's degree * 2 years of experience in a leadership role with supervisory responsibilities * Experience working in an ISO environment * Demonstrated understanding of the Supply Chain Quality Policy and a commitment to process excellence by ensuring proper, efficient and accurate use of the processes * Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures * Ability to establish and maintain effective, collaborative work relationships both internally and externally This job requires the ability to: * Lift up to 25 lbs. frequently and up to 50 lbs. occasionally * Sit and stand for extended periods of time, and work in an office or warehouse environment * Safely walk, reach (including above your head), bend, climb, push, pull, twist, squat and kneel We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
    $61k-96k yearly est. 17d ago
  • Team Lead Network Operations Center (SNOC)

    Northstrat 3.7company rating

    First line supervisor job in Arlington, VA

    Job Description Northstrat is seeking a Team Lead to manage a crew of operators supporting customers who use space-based broadband communication services. As part of this mission, the Secure Network Operations Center (SNOC) serves as focal point for customer support operations. In this role you will manage SNOC mission operations for a shift. You will be empowered with broad knowledge of all aspects of the SNOC mission, and act as the first decision authority in the operations chain of command to resolve issues. If you are not able to resolve issues, you will escalate them to the SNOC Operations Manager. As part of workforce management, you will generate shift schedules and ensure crews meet training qualification. As a Team Leader, you will start your day by reviewing staffing levels, call queues, outstanding case resolution actions, enterprise system status, and operational readiness to ensure the crew is prepared to meet customer needs. You will monitor the health and performance of critical enterprise systems, identify impacts to customer service operations, and communicate system status updates to stakeholders as needed. You will provide schedule inputs and make real-time adjustments as conditions change, balancing service levels with crew availability. Throughout the day, you will lead crew operations by monitoring performance, guiding team members, and stepping in to resolve initial customer escalations with sound judgment. You will manage call queues and support SNOC daily decision-making, responding quickly to spikes in volume, system issues, or unexpected disruptions. As the shift progresses, you will continuously assess readiness, report operational and system status, communicate priorities, and coordinate actions to keep operations running smoothly while delivering a consistent, high-quality customer experience. Provide Crew Schedule Inputs. Develop and provide accurate scheduling inputs to ensure appropriate staffing levels across shifts. Balance operational demand, employee availability, skills, and compliance requirements to support service level objectives and workforce efficiency. Lead Crew Operations. Oversee day-to-day crew activities to ensure smooth execution of customer service operations. Provide direction, coaching, and real-time support to team members while maintaining productivity, quality, and adherence to operational procedures. Adjudicate Customer Issues. Serve as the first level of leadership escalation for customer issues and service exceptions. Review cases, apply policy and judgment, and determine appropriate resolutions while ensuring fair, consistent, and timely outcomes. Manage Readiness. Ensure crew readiness by monitoring staffing, training completion, system access, and operational preparedness. Proactively identify gaps and coordinate corrective actions to maintain continuous operational capability. Provide SNOC Daily Operations Decision Making. Support daily decision-making within the Service Network Operations Center (SNOC) by assessing real-time conditions, workload, and performance metrics. Make informed operational adjustments to mitigate disruptions and maintain service levels. Manage Call Queues. Monitor and manage call queues in real time to optimize response times and customer experience. Adjust staffing, prioritize workloads, and coordinate with crew leads to balance demand and minimize customer wait times. Requirements Must be a U.S. citizen with active US government secret clearance Must have 3+ years of experience in a technical support or network operations environment 1+ years of experience leading or supervising a team in an operations center or help desk setting Experience supporting customer interactions in mission-critical or high-urgency contexts Excellent verbal and written communication skills Strong attention to detail and ability to manage competing priorities in real-time Preferred Qualifications Experience supporting U.S. government or defense customers in a secure facility Familiarity with ITIL concepts and incident, problem, and change management Demonstrated ability to lead and mentor early-career professionals in a shift-based environment Data-driven mindset with experience reporting team metrics and driving continuous improvement Prior experience in broadband, satellite, or telecom operations Experience using ServiceNow for ticketing, knowledge base, and asset management Benefits Northstrat values true work life balance. We offer power of choice benefits designed to best meet the needs of you and your lifestyle. Our benefits programs are designed to support and encourage wellness, healthy living, retirement investment, and lifetime learning. Pay Range There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. We also offer competitive compensation, benefits, and professional development opportunities. Please refer to our Benefits section for additional details. Flex Time Northstrat does not mandate specific working hours. Although project requirements may dictate schedules, a Northstrat employee is only required to work an average of 8 hours per weekday over the course of a month. For example: John worked 12 hours on June 1st to meet a project deadline. On June 15th, John only worked 4 hours because he left early for a long weekend. John's IBA was not debited for time off because flex time allowed him to carry over those 4 hours from June 1st. Individual Benefits Account (IBA) To attract and retain the highest quality staff, Northstrat provides a unique and versatile benefits package, the Individual Benefit Account (IBA), which places the power of choice in the hands of our greatest asset - the employee. The purpose of the IBA is to provide attractive benefits to all full-time employees of Northstrat on a flexible basis that enables each covered employee to select a package that best suits his or her needs. Whether those needs are paid time off, medical expenses, prescription drug expenses, cash disbursement, or a combination of any of these, the IBA provides flexibility to help you meet your specific goals. The IBA can be used for such things as: IBA Benefits accrue each month in the amount equivalent to 50% of the employee's monthly compensation rate. That is, the effective dollar amount of this accrual is in addition to an employee's salary. Profit Sharing Plan (PSP) The PSP is a qualified retirement plan that Northstrat funds quarterly on the employee's behalf through the IBA in the amount equivalent to 25% (up to the IRS contribution limit) of the employee's compensation. That is, of the 50% accrual in the IBA, half of the amount accrued is applied to the PSP. Stock Options Because Northstrat is an employee-owned company, all new employees are offered stock options. Employees have the opportunity to receive additional stock options based on accomplishment of individual performance goals. Stock owners elect the Board of Directors and are directly impacted by the success of the company. Lifelong Learning Our culture promotes and nurtures a growth environment. We hire and scale rapidly to meet the needs of our partner customers. Through periodic company sponsored training events, and the ability to use IBA funds for reimbursement of work-related education expenses you will have the opportunity to continually grow your skills and abilities. Join Our Talented Team We hire the BEST employees and value each one. Since 2021, The Washington Post has recognized Northstrat among its "Top Workplaces". We think that your friends and family will like it here too, so we offer employee referral incentives. Northstrat is an Equal Opportunity Employer We are committed to fostering an inclusive, diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status or other legally protected status.
    $49k-88k yearly est. 21d ago
  • Red Team Operator

    Harmonia Holdings Group 4.3company rating

    First line supervisor job in McLean, VA

    Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. Description Title: Red Team Operator Location: Remote Terms: Full-time Clearance: Public Trust Travel: 10% Position Description The Red Team Operator will operate as part of our Red Team staff, a key contributor on our small teams conducting advanced adversary emulation operations against real-world targets, in varying environments, and against active network defenders. The Red Team Operator will participate in the design, development, and execution of Red Team Operations. The Red Team Operator will provide support to the Red Team Leads as required to ensure post operations technical reports and support activities are completed with the required timeline. Veterans are encouraged to apply. Responsibilities: Be a key contributor to Red Team operations and provided expertise to aid in development and execution of Red Team Operations. Requires broad technical knowledge and a subject matter expert in relation to adversarial threats and offensive TTP's. Chain vulnerabilities together and move laterally through an environment without detection. Ability to perform root cause analysis of vulnerabilities and effectively communicate findings to customers in both written and verbal formats. Improve team trade-craft, techniques, tactics, procedures, infrastructure, and tooling. Conduct independent vulnerability research to discover new vulnerabilities or TTP's. Develop scenarios and artifacts that mimic real-world adversary groups for simulated testing. Provide remediation recommendations based on discovered weaknesses and vulnerabilities. Develop technical reports and work with customers to aid in remediation/validation of discovered findings. Support the offensive capabilities team to enhance capabilities, innovate new capabilities, and/or develop training material. Work in a collaborative environment with others. Qualifications: Bachelor's Degree or higher in Computer Science, Information Technology, Cybersecurity, or a related field - equivalent experience may be considered in lieu of a degree. 5+ years of Cyber Security experience. 3 years of offensive focused experience (Red Teaming, Purple Teaming, Penetration Testing, tool development, etc.). Hands-on keyboard experience during multiple Red Team engagements. Understand Red Teaming Methodology (Recon, Exploitation, Persistence, Lateral Movement, Post Exploitation, and Exfiltration). Be able to explain the tools and techniques used during each phase of a red team operation, their purposes, and any OPSEC-related considerations. Experience with common Penetration Testing and Red Team Tools such as Burp Suite, C2 Frameworks, Kali Linux, and Open-Source Hacking Tools. Demonstrated ability to script effectively in both Linux and Windows environments, with development experience in a language of choice (e.g., Python, Rust, Go, .NET, etc.). Experience with or an understanding of multiple concepts below: Command and Control channel frameworks and Offensive infrastructure deployment. Cloud Technologies (Azure, AWS, Heroku). Reverse Engineering malware, data obfuscation, or encryption. Web Application Technologies. Social Engineering and related Psychology disciplines and experience. Active Directory and authentication-type technologies (Okta, SAML, ADFS Federation, etc.). OPSEC-focused Infrastructure Implementation (Docker, Redirectors, Mail Servers). Exploit Development in Windows and Linux environments. Rapid Development of offensive-focused tooling and trade-craft. Wireless and Radio Frequency technologies (Bluetooth, 802.11, etc.). Hold Offensive Security related certifications. ___________________________________________________________________________________________________________ Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to Traditional and HSA- eligible medical insurance plans 100% employer-paid dental and vision insurance options 100% employer-sponsored STD, LTD, and life insurance 5% 401(k) company matching Flexible-schedules and teleworking options Paid holidays and PTO Accrual Plans Paid Parental Leave Professional development and career growth opportunities Team and company-wide events, recognition, and appreciation-- and so much more! Check out our LinkedIn, Facebook, and Instagram to find out a little more about who we are and if we are the right next step for your career! Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact ***************.
    $68k-95k yearly est. Auto-Apply 22d ago
  • Beneficiary Help Line Supervisor

    Ctec Inc. 3.2company rating

    First line supervisor job in Reston, VA

    CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Beneficiary Help Line Supervisor to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Beneficiary Helpline Supervisor is responsible for daily oversight, quality assurance, and operational support for the SSA Beneficiary Helpline. This position supports the Helpline Manager in ensuring all Service Level Agreements (SLAs) are met, providing leadership to helpline representatives and maintaining high customer service standards. The Supervisor manages certification training programs for new and current staff, monitors team performance, and serves as the primary escalation point for complex beneficiary inquiries. Additional responsibilities include preparing operational and performance reports, conducting call reviews and side-by-sides to evaluate team quality, and enforcing compliance with SSA policies, security, privacy, and data protection requirements. The Supervisor also assists with scheduling, resource allocation, and coordination of leave management. Duties and Responsibilities: * Supervise daily activities of helpline staff, providing guidance, coaching, and feedback. * Ensure Service Level Agreements (SLAs) are met or exceeded, monitoring key performance indicators. * Oversee certification and training of new and existing helpline representatives. * Prepare and submit regular operational and performance reports to management. * Serve as primary escalation point for complex or escalated beneficiary calls or issues. * Conduct call reviews and spot checks to ensure quality and compliance. * Identify and resolve operational issues to maintain efficient service delivery. * Ensure compliance with SSA policy, security, privacy, and data protection requirements. * Assist with scheduling, resource allocation, and leave management. Requirements: Bachelor's degree with 2-4 years relevant experience, or high school diploma/GED with 8-10 years directly related helpline/contact center experience. * Supervisory or team lead experience in customer service, preferably in government or benefit programs. * Excellent verbal and written communication skills; strong conflict resolution abilities. * Experience in staff training, coaching, and performance evaluation. * Proficient with call center technology, CRM systems, and Microsoft Office Suite. * Analytical skills to monitor performance metrics and prepare reports. * Solid organizational and decision-making skills. * Knowledge of privacy, security, and confidentiality regulations, such as FISMA or HIPAA. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: * Paid vacation & Sick leave * Health insurance coverage * Career training * Performance bonus programs * 401K contribution & Employer Match * 11 Federal Holidays
    $43k-63k yearly est. 60d+ ago
  • Supervisor, Commercial Lines Insurance

    We Insure 4.0company rating

    Remote first line supervisor job

    Who We Are. At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client's unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way. The National Sales Center Commercial Supervisor oversees a team of commercial insurance producers in a fast paced, high volume sales environment. This role leads daily commercial sales operations, develops producer performance, tracks key metrics, and ensures consistent achievement of commercial sales and premium targets. This role drives revenue growth by strengthening commercial sales execution, improving processes, and ensuring a professional, client focused experience across all commercial sales interactions. Key Responsibilities: Sales Team Management: Lead and motivate a team of commercial insurance producers, providing clear guidance, coaching, and performance feedback. Foster a culture of accountability, teamwork, and client focus. Conduct regular team meetings, training sessions, and one on one coaching to develop sales skills, product expertise, and consistent execution across commercial lines. Sales Performance Monitoring: Establish sales targets, goals, and KPIs specific to commercial insurance production. Monitor individual and team performance, analyze sales data, and provide regular performance updates to leadership. Identify trends, address performance gaps, and implement strategies to enhance sales productivity, close ratios, and premium growth. Lead Management: Oversee the distribution and management of commercial insurance leads to ensure timely assignment and consistent follow up. Track lead conversion rates, monitor pipeline activity, and partner with marketing and lead generation teams to improve lead quality, conversion efficiency, and overall new business results. Sales Process Optimization: Continuously review and refine commercial sales processes, workflows, and tools to drive efficiency and scalability. Identify opportunities to streamline quoting, follow up, and client onboarding. Partner with operations and technology teams to leverage automation, improve CRM utilization, and implement best practices that accelerate the sales cycle. Product and Industry Knowledge: Maintain in depth knowledge of commercial insurance products, carrier appetites, underwriting guidelines, and market trends. Provide ongoing training to ensure producers are well equipped to position products effectively, handle objections, and deliver tailored solutions to clients. Sales Reporting and Forecasting: Generate accurate sales reports, forecasts, and performance analyses to support business planning and leadership decision making. Identify growth opportunities, performance risks, and resource needs to drive targeted sales strategies and operational alignment. Customer Service Excellence: Ensure a client first approach within the commercial sales team. Promote professionalism, responsiveness, and ethical sales practices. Support resolution of client inquiries and escalations promptly to maintain a strong reputation for service quality and reliability. Compliance and Regulatory Adherence: Ensure all commercial sales activities adhere to insurance industry regulations, carrier requirements, and company policies. Stay informed of regulatory updates and coordinate necessary training to maintain compliance and uphold best practices. Collaboration and Relationship Management: Partner with marketing, underwriting, carrier relations, and customer service teams to ensure cohesive operations and an exceptional client experience. Build and maintain strong relationships with internal stakeholders and external partners to expand commercial sales opportunities and support sustainable growth. Education and/or Experience: High school diploma or equivalent required. College degree preferred. Minimum of 3 plus years of experience in Property and Casualty commercial insurance sales or sales leadership. Active Florida 2 20 General Lines License required. Experience with Applied Epic, QuoteRush, or similar commercial quoting platforms preferred. Work Environment: This role is primarily remote and performed in a home office environment using standard office equipment and technology. Occasional travel may be required based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role Physical Requirements: This role requires the ability to sit for extended periods of time, communicate effectively, and use a computer, keyboard, and other standard office equipment. The role may require occasional travel, which may include walking, standing, and lifting light materials related to business needs. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Values. The We Way. At We Insure, Group our values shape how we work, how we lead, and how we grow-together. They're more than just words-they guide every interaction, every decision, and every customer experience. We Way Reflects Our Commitment to. We personalize protection at a price you can trust We hustle to find opportunity We care authentically We thrive in ambiguity We own our results We have fun along the way And-we're just getting started Our Total Rewards. Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program This position is not able to be performed in California, Colorado, New York or Washington. EEO We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *************************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
    $35k-43k yearly est. Auto-Apply 4d ago
  • Operations Team Leader

    Primo Brands

    First line supervisor job in Lanham, MD

    Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. **If you are a current associate of Primo Brands, please apply via MyADP.** **Pay Range:** $86,600 - $90,916 **Location:** Lanham, Maryland **Schedule:** Monday - Friday (Saturdays dependent on business needs) with a Start Time: Between 6AM - 7AM until workload completed. **Benefits of working for Primo Brands:** **Health Benefits:** Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA, heath savings account (HSA) **Retirement/Investing:** 401K with a 5% match, Employee Stock Purchase Plan (ESPP) **Insurance:** Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment **Other great benefits:** Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits. As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading and influencing through positive example. Primary responsibilities include overseeing route drivers and deliveries to homes and businesses, improving productivity, and streamlining branch activities to maximize results and achieve peak performance. Responsibilities + Support branch leadership on all branch operations and ensure an efficient operation on a day-to-day basis + Improve productivity and streamline branch activities to maximize results and achieve peak performance + Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques + Behave in a way that ensures safety for yourself and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of co-workers and the public + Support with daily branch closing activities, driver execution reviews, and team meetings as needed + Lead the team to achieve and exceed sales targets by coaching team members on effective language and techniques for upselling products + Available for route coverage and flexible work hours as needed based on business needs Collaborate with the Operational Leader to develop and implement strategies for improved customer service Qualifications + High school diploma, GED or equivalent work experience + Class B or A CDL license with airbrake endorsement is **required.** + Clean Motor Vehicle Record (last 3 years) - no major driving offenses including DUI/DWI, reckless driving, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal incident + Must be 21 years of age or older (DOT requirement) + Prior experience in a supervisory or leadership role overseeing a team of employees is preferred + Experience with Microsoft Word, Excel, Outlook and Power BI is preferred Salary Range Disclaimer: The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process. Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life , premium brands like Saratoga and Mountain Valley , regional leaders such as Arrowhead , Deer Park , Ice Mountain Ozarka , and Zephyrhills , purified brands, Primo Water and Sparkletts , and flavored and enhanced brands like Splash and AC+ION . Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
    $86.6k-90.9k yearly 8d ago
  • Transportation Line Supervisor

    Purple Line Transit Operators

    First line supervisor job in Landover Hills, MD

    Salary Range: $71,000 - $81,000 Benefit Package: PLTO offers an excellent compensation and benefits package (Medical, Dental, 401(k) retirement, vacation, holiday and sick pay, etc.) General Description: Under the general direction of the Deputy Director of Operations, the Transportation Line Supervisor is an important member of the PLTO management and supervisory team. During the pre-revenue period of the project Construction phase), the Transportation Line Supervisor will support testing and commissioning activities including the supervision and/or operation of test trains under the direction of the Rail and Test Directors. Line Supervisors will also participate in the preparation of operating rules, procedures, and other special operating instructions for operating personnel. Once the Purple Line is commissioned for revenue service, Line Supervisors' primary responsibilities shall be monitoring transit operations, LRV operators, and the overall safe delivery of reliable Purple Line customer service. Line Supervisors shall also respond to accidents, investigate and document incidents, and issue directives and/or discipline to employees under their supervision. Line Supervisors shall be trained to assist with the operation of safe and efficient light rail train service connecting Bethesda to New Carrollton Stations. Additional responsibilities include interacting with the public in a professional manner, addressing general service impacts as it relates to accidents, detours, mechanical issues, and monitoring the daily performance of LRV operators. This position thoroughly and effectively uses various transit software, technology, tools, and similar methods. The Transportation Line Supervisor also serves as a Company ambassador to the public while providing the highest quality of customer service and addressing concerns related to PLTO services. Other responsibilities include assisting with training and onboarding new Light Rail Vehicle (LRV) Operators, conducting meetings, participating in Company events, and making service recommendations to operations management as needed. Responsibilities/Essential Function Serve as a key member of the operations team during the pre-revenue phase by participating in all required training to become a qualified Train Operator. Operate Light Rail Vehicles (LRVs) during the system's startup and ramp-up phases after successful completion of qualification requirements, supporting operational readiness and service delivery. Serve as subject matter experts after qualification by mentoring and guiding future Train Operators, ensuring consistent operational standards and best practices. Support the development of training materials and standard operating procedures (SOPs) by leveraging firsthand experience with LRV operations and safety protocols. Ensure LRV Operators perform their duties diligently, safely, and in accordance with Company policies, Federal Transit Administration (FTA) regulations, and collective bargaining agreements. Coach, counsel, and develop LRV Operators, providing the necessary documentation for certifications upon successful completion of training programs. Deliver performance feedback to support evaluations. Perform Fitness for Duty checks as required by PLTO and the FTA and serve as the Company representative for reasonable cause or post-accident testing procedures. Monitor LRV operations, road conditions, and service disruptions to ensure the safe and timely provision of service. Respond to emergencies and incidents, assess situations, and act as the Railroad Operations Commander (ROC), coordinating with the Operations Control Center (OCC) and first responders. Perform evaluations and downloads of LRV's, conduct required Efficiency Testing, monitor vehicle loading procedures, and ensure compliance with all Operating Rules, safety, cleanliness, and service standards. Investigate operational issues, rule violations, safety concerns, and passenger complaints. Recommend and implement corrective actions or procedural improvements, as necessary. Assign LRV Operators to shifts and duties in alignment with job descriptions, any union agreements, and company policies. Manage employees and train operations to optimize On-Time-Performance (OTP) and make recommendations to improve performance. Manage Operators to ensure adequate staffing and service coverage. Administer and uphold the terms and conditions of any collective bargaining agreement. Escalate labor relations matters or violations to senior management. At all times, professionally interact with passengers, LRV Operators, and the general public. Assist passengers with disabilities, including securement of mobility devices, when necessary. Safely troubleshoot onboard train issues, coordinate with dispatch and report equipment issues to the Maintenance Department. Facilitate LRV exchanges as needed. If requested, support recruitment and onboarding efforts by participating in job fairs, interviewing candidates, and collaborating with Human Resources and Operations leadership. Stay current on all applicable regulations, procedures, and industry best practices. Attend mandatory meetings, trainings, and development opportunities. Provide timely and accurate documentation of incidents, delays, and safety issues to relevant leadership. Complete and submit reports related to passenger incidents, accidents, and operational concerns. Assist with special projects and other transportation-related duties as assigned by senior management. Cooperatively and effectively performs related tasks and duties as required. Knowledge, Skills and Abilities: Ability to become certified to operate a LRV and maintain certification. Knowledge of all applicable Transportation based regulations such as FTA, OSHA, and DOT. Demonstrated ability to acquire knowledge of transit vehicle operations. Competency to become familiar with state and local traffic regulations. Competency to be trained in transit services, routes, and time schedules. Ability to use two-way communication devices, including smart-phones and radios. Basic working knowledge of computers, hardware, and software programs (specifically those related to Transit Operations and Microsoft Office such as Word, Outlook, PowerPoint, Excel, etc.) Ability to understand Operating Rules, Collective Bargaining Agreements, PLTO policies, local, state, and federal rules and regulations concerning LRV operations and services. [PS1] Excellent customer service and customer relations skills. Ability to establish and maintain effective working relationships with others. Ability to make independent decisions within scope of responsibility. Ability to communicate effectively verbally and in writing; to include providing guidance and instruction to others. Ability to organize and prioritize tasks. Must possess time management, multi-tasking, and problem-solving skills. Emotional, Psychological and Physical Requirements: Ability to: Supervise and manage an operating division Work variable hours such as nights, weekends and holidays as required and endure high levels of stress Handle emergency situations, calmly and effectively Make quick and concise decisions Concentrate on priority tasks with frequent interruptions Maintain high alert of dangers and obstacles outside of and inside of transit trains. Interact with the public that may include working to defuse situations with individuals who may at times become aggressive or violent in nature if escalated. If needed, escalate to law enforcement to intervene Physically: Sit frequently for long periods of time Walk and stand periodically while on duty, in stations, along the alignment or throughout various Purple Line facilities. Bend, twist, and turn frequently and consistently during shift Work in adverse weather conditions Lifts light loads at times ( Bending or stooping while inspecting vehicles Work in an office environment and remotely in a vehicle Additional/Miscellaneous/Special Requirements: Acceptable drug/alcohol screen and pre-employment physical (including vision and hearing requirements) results upon hire and as regularly required by policy for position May be required to attend training, meetings, and classes for continued professional development which may require local travel within the Washington Metropolitan area Acceptable driving record must be maintained throughout entirety of employment Must pass a pre-employment drug and alcohol screening and be willing to comply with the PLTO Drug and Alcohol Policy Must be eligible to work in the U.S. and successfully pass a pre-employment background check A valid Driver's License is required, and a valid Maryland license is preferred Education and Experience: High school diploma or GED required. Bachelor's degree or higher from an accredited college or university with major coursework in Business Administration or a related field preferred A minimum of two (2) years of experience in providing instructions or directions to others in a professional setting is required Five (5) years of experience working in transit is desirable, including one (1) year of experience in management/supervision, dispatch, and/or scheduling. is highly preferred Experience working in a union environment is preferred Any combination of education and experience equivalent to graduation from an accredited college or university with a bachelor's degree or higher may be considered
    $71k-81k yearly 60d+ ago
  • line supervisor

    Swingers Dupont

    First line supervisor job in Washington, DC

    Job Description Knead Hospitality + Design is hiring for Line Cooks! We are seeking hospitality professionals to join our growing family of restaurants currently featuring ten concepts over twenty locations and growing: SUCCOTASH (multiple locations)| MI VIDA (multiple locations) | BISTRO DU JOUR (multiple locations) | THE GRILL (multiple locations) | GATSBY | MAH-ZE-DAHR BAKERY (multiple locations) | MI CASA | TU TACO (multiple locations) | LIL' SUCCOTASH (multiple locations) | KNEADZA PIZZA (multiple locations) | Whether you long to be a part of a restaurant opening, or wish to join a well-oiled and busy restaurant, we have opportunities to help you take your career in a new direction. At KNEAD, you'll have the opportunity to work in many concepts allowing you to expedite your professional growth: French / Bistro Du Jour Steak / The Grill Mexican or Tex-Mex / Mi Vida or Mi Casa Southern Steakhouse / Succotash PRIME Re-imagined American Diner / Gatsby Upscale Bakery / Mah-Ze-Dahr QSR / Lil' Succotash, Tu Taco or Kneadza Pizza Job Types: Full-time, Part-time Pay: From $19.00 per hour Benefits: • 401(k) • Dental insurance • Employee discount • Flexible schedule • Health insurance • Paid time off • Referral program • Vision insurance Restaurant type: • Casual dining restaurant • Upscale casual restaurant Shift: • 8 hour shift Weekly day range: • Monday to Friday • Weekend availability Work Location: In person
    $19 hourly 11d ago

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