First National Bank of America jobs in Lansing, MI

First National Bank of America is seeking a friendly and professional Document Specialist to join the Records Management Department. This position helps manage the flow of documents in an efficient and effective manner. The Document Specialist is a process driven position and you must have the ability to consistently take on and complete similar tasks. We are looking to fill 20-30 hours per week. The hours can be flexible within the Monday - Friday 8am-5pm business hours to fit a part-time schedule. Responsibilities: Prepping and scanning of documents Importing and indexing documents electronically Mail center processes for our loan servicing group Delivering, boxing, tracking, and storing documents Audit Electronic files Qualifications: Great attention to detail Prioritize multiple tasks simultaneously Ability and willingness to do repetitive tasks on a regular basis Knowledge of Microsoft Excel and Outlook are beneficial This position may require you to lift up to 20 pounds Employee benefits Discounted childcare Pet Insurance 401k with employer match Adjustable desks that can be raised or lowered to sit or stand Complimentary snacks At First National Bank of America , we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines. First National Bank of America is an Equal Opportunity Employer. #LI-Onsite

This job posting is anticipated to remain open for 30 days, from 02-Dec-2025. The posting may close early due to the volume of applicants. If you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies, funding education and more. As a financial advisor with Edward Jones, you'll develop and grow your own practice, supported by your branch team, a home-office team and other regional financial advisors. You'll benefit from the experience that comes from 100 years of history. We're proud to have more offices in the U.S. and Canada than any other investment firm, serving over eight million clients. Our financial advisors are valued partners, and we credit much of our success to their unique experiences and professional backgrounds. We value an inclusive environment where everyone's different viewpoints help to achieve results. Financial advisors lead the branch team to serve clients and contribute to the firm's purpose. They deeply understand the client's goals and why they are important to accelerate trust and help them stay on track. Edward Jones helps you positively impact clients' lives and work together to achieve their long-term financial goals, enabling you to make a difference in your community. We'll give you the support you need. Our team will be there every step of the way, providing: Paid training - Get registered and licensed and learn how to be a financial advisor with the industry's top training program¹. Salary for the first five years as you begin to build your practice² A firm-provided branch office in the community Branch office support to help lighten the load so you can focus on your clients A support network that extends from your branch office to your region to the home office - You'll work independently, but will have a team of thousands backing you every step of the way. You can also expect... No ceiling to your earning potential and growth, and your compensation is tied to the effort you put in A compensation package that includes opportunities for commissions, profit sharing and incentive travel The flexibility that you need to balance your personal and professional lives - the best of both worlds A culture of continuous improvement and professional development Key Responsibilities Build relationships to create new clients via face-to-face and virtual sourcing strategies (residential, business, networking, introductions and referrals, social media, and speaking engagements). Deeply understand clients' and prospective clients' needs, priorities, and concerns to accelerate trust and create personalized, comprehensive strategies to help them achieve their goals. Oversee branch processes, roles, and responsibilities to ensure a high-quality, streamlined client experience consistent with firm policies and procedures, regulatory requirements, and ethical guidelines. Engage the branch team to create, monitor, and adjust the branch business plan to increase branch effectiveness and achieve desired business results. Create a highly engaging environment in the branch of mutual trust, respect, feedback and accountability. ¹ For the 25th consecutive year, Edward Jones was named a top company for training. The firm ranked No. 17 on Training magazine's prestigious 2025 Training APEX awards listed by Training magazine. 2025 Training Magazine Training Apex Award, published February 2025, date as of September 2024, an application fee was required for consideration ² As your new asset compensation and commissions increase over the first five years, salary will decrease Benefits: Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), disability income continuation, basic life, and basic AD&D coverage. Income continuation, basic life, and basic AD&D coverage are provided at no cost to financial advisors. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account and flexible spending account. Financial advisors enjoy flexibility in their schedule and, where required by applicable law, are eligible for paid sick leave and paid time off. Financial advisors may be eligible for bonuses; profit sharing; paid medical and parental leave for Financial Advisors that satisfy eligibility requirements; and participation in the firm's Travel Award Program. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to financial advisors, please visit our benefits page. Compensation: We know that building a business takes time, so we've built a new financial advisor compensation program that supports and rewards you as you learn the skills, systems and business practices you need to succeed in our client-first business model. The new financial advisor compensation program includes trainee pay, a supplemental salary for up to five years, commissions and compensation for new assets gathered for the first five years. For more information regarding compensation please click the link below. New Financial Advisors Compensation Supplemental Starting Salary Range $45,000 - $100,000 Read More About Job Overview Skills/Requirements Successful financial advisors demonstrate a unique combination of ambition, self-motivation, and commitment to establishing long-term client relationships. Financial advisors grow the business through identifying and creating new clients through initial discover of financial goals and deepening relationships with existing clients by reviewing investment strategies and implementation recommendations. Financial advisors earning potential is reflective of their performance. What characteristics would make you a successful financial advisor? An interest in financial services/markets and how they work Love of learning and challenges, including determination to succeed Skilled in long-term relationship building Comfortable in your ability to think critically Passion for new opportunities Can you see yourself... Learning to be a financial advisor through our comprehensive training program? Delivering personalized investment and financial solutions to your clients? Taking ownership of your business's growth and success? Meeting professional and personal objectives as they relate to building your practice? Working in and positively impacting your local community? Skills/Requirements Candidates should have at least one of the four qualifications bullets listed below: A bachelor's degree is strongly preferred or equivalent work-related experience within the securities/financial services industry Financial services and/or sales experience Financial services registration, licensing, or certification Professional and/or military career progression Licensing: SIE (which can be obtained without Firm sponsorship), Series 7 and Series 66 will be required; if not currently registered, registrations may be obtained at Edward Jones during the assigned paid study period. FINRA registrations required within three months. State insurance licenses will be required. As an associate, you are required to complete ongoing training offered by the firm and regulatory authorities (FINRA and SEC), as well as required CE training to ensure licenses remain in good standing. Read More About Skills/Requirements Awards & Accolades At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Read More About Awards & Accolades About Us Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. #LI-USFATA

Client advocate. Skilled communicator. Problem solver. Does that describe you? If so, we need you on our team. At Edward Jones, we're all about making a difference. In the lives of our clients - and our people. Our licensed branch associates are highly visible members of the client team, working under the leadership of a financial advisor. You thrive in an inclusive team environment, are a continuous learner, have a people-serving mindset and are passionate about making an impact to change lives. You and your financial advisor will complement each other to create capacity and provide value to your community. Job Overview Position Schedule: Full-Time Branch Address: 99 Monroe Ave Nw Suite 701, Grand Rapids, MI This job posting is anticipated to remain open for 30 days, from 01-Dec-2025. The posting may close early due to the volume of applicants. Our Registered Branch Associates are an essential part of the client team, and we rely on their unique experiences, insights, and professional backgrounds. We value different viewpoints to help achieve exceptional results and improve the lives of our clients. Registered Branch Associates create capacity for the Financial Advisor by partnering together to serve existing clients at the direction of the Financial Advisor. Registered Branch Associates support the branch process in order to provide a streamlined client experience, understand client' motivations and goals, and accelerate trust within the branch team. We'll give you training and the support you need, providing: Training which may include mentoring, job shadowing, coaching and branch office visits A support network that extends beyond your branch office and includes headquarters assistance via phone, email and firm intranet resources As a salaried professional, you can also expect... A culture of continuous improvement and professional development Full-time Associates receive the following benefits: Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page. You'll be competitively compensated... Edward Jones believes in a human centered approach as we partner for positive impact, to improve the lives of our clients, colleagues, and communities. The hiring minimum and maximum range shown below is a subset of the total pay range. There are opportunities for merit-based salary increases as you progress in the Registered Branch Associate role. Hiring Minimum: $29.08 Hiring Maximum: $30.90 Read More About Job Overview Skills/Requirements Skills: Ability to learn and apply legal and regulatory requirements related to selling financial solutions Work independently with strong problem solving, critical thinking, and sound judgement A resilient, creative and progressive mindset Motivated to achieve results as an individual and team Attention to detail, organization, and time management Key responsibilities: Deepening relationships with existing clients Gather information and collect suitability information to open new accounts Research portfolio performance, cost/fees, asset allocation, changes to portfolio construction/investments, and make recommendations to Financial Advisor and communicate to client on behalf of Financial Advisor when in agreement with recommendation Execute Financial Advisor solicited buy/sell orders and confirm with clients Answer general client questions regarding Edward Jones Stock recommendations and withdrawals Actively business plan and work as a team to continuously evaluate and execute branch strategies Continually develop yourself to grow personally and professionally Can you see yourself... Building meaningful connections and long-lasting relationships with clients Managing multiple projects in a dynamic and highly collaborative organization Identifying, analyzing, and resolving a wide variety of issues related to personalized investment solutions, involving the financial advisor when appropriate Desire to be part of a continuous learning environment, incorporating feedback and adapting to changes Requirements: High School Diploma/Equivalent required; Bachelor's degree preferred 3-5 years of relevant experience in securities/financial services industry preferred Series 7 and Series 66 required; if not currently registered, registrations may be obtained at Edward Jones during the assigned study period FINRA registrations are required within three months. State insurance licenses are also required As an associate, you are required to complete all ongoing training offered by the firm and regulatory authorities FINRA and/or SEC Complete required CE training to ensure license(s) are in good standing Read More About Skills/Requirements Awards & Accolades At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Read More About Awards & Accolades About Us Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Buffkin/Baker has partnered with Beacon Health, headquartered in South Bend, Indiana, with eleven hospitals and 270 care sites across 10 counties, Beacon connects you with the care you and your family need to be your very best. That takes expertise. We are the regional leader in comprehensive, integrated services - from childbirth and pediatrics to cancer, trauma, heart and vascular, stroke, orthopedics and sports medicine, surgery, mental health and so much more with more than 11,000 associates and 2,500 credentialed providers throughout the region and across two states. Reporting to the Chief Operating Officer, Beacon Health System, the President of Dowagiac Hospital is responsible for providing leadership, direction and administration of corporate goals and objectives through the effective assignment and monitoring of accountabilities and responsibilities to the hospital leadership and management staff. The President ensures Hospital services are delivered in accordance with standards established by the CEO and Board of Trustees of Beacon Health.

The Associate & Labor Relations Partner is a key member of the Associate and Labor Relations Center of Excellence (COE), reporting directly to the Manager of Associate & Labor Relations. This role is instrumental in cultivating a positive, compliant, and inclusive workplace by leading complex employee relations investigations, supporting labor relations strategy, and ensuring consistent application of policies and procedures. The Partner plays a critical role in resolving workplace concerns, managing union relationships, and supporting organizational compliance with employment laws and collective bargaining agreements. Key Responsibilities: Associate Relations: Serve as the primary investigator for complex employee relations matters, including allegations of misconduct, harassment, discrimination, and retaliation. Conduct thorough, impartial investigations and prepare detailed documentation and recommendations. Provide coaching and guidance to managers on performance management, corrective action, and conflict resolution. Support the resolution of EEOC claims and other regulatory complaints in collaboration with legal and compliance teams. Labor Relations: Lead or support the negotiation of collective bargaining agreements (CBAs), ensuring alignment with organizational goals. Serve as a liaison with union representatives to maintain positive labor-management relationships. Manage grievance and arbitration processes, ensuring timely and fair resolution in accordance with CBAs and policies. Provide guidance to leaders on contract interpretation and labor-related matters. Policy & Compliance: Ensure consistent application of HR policies and procedures across all employee and labor relations matters. Monitor trends in associate relations and labor activity to identify risks and recommend proactive solutions. Support compliance with federal, state, and local employment laws, including Title VII, ADA, FMLA, and NLRA. Training & Development: Assist in the development and delivery of training for leaders on topics such as investigations, documentation, conflict resolution, and labor relations fundamentals. Promote awareness and understanding of policies, procedures, and best practices across the organization. Organizational & Operational Support Partner with HR Business Partners and leaders to support a positive workplace culture and address emerging concerns. Complete special projects and other duties as assigned to support the goals of the Associate & Labor Relations COE. Job Qualifications: Education & Experience: Bachelor's degree in Human Resources, Industrial Relations, Business, or a related field preferred. Advanced HR certifications (PHR, SPHR, SHRM-CP) preferred. Minimum of 5 years of progressive HR experience, including at least 2 years of direct labor relations experience. Demonstrated experience conducting workplace investigations and managing complex associate relations issues. Experience with union negotiations and grievance handling required. Experience in a COE environment or within a complex, regulated industry is a plus. Skills & Abilities: Strong knowledge of employment and labor laws, including EEOC regulations and collective bargaining processes. Proven ability to conduct sensitive investigations with discretion, fairness, and professionalism. Exceptional interpersonal, communication, and conflict resolution skills. Ability to build trust and credibility with associates, leaders, and union representatives. Proficiency in Microsoft Office and HRIS systems.

Regular Your opportunity In addition to the salary range, this role is also eligible for bonus or incentive opportunities. Click the link below to review our Investment Professionals incentive structure. Investment Professionals' Compensation | Charles Schwab At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. Schwabs branch team is at the heart of our firms commitment tohelping clients own their financial futures. In this exciting role, youllgive clients financial guidance while forming lasting relationshipsbuilt on trust, respect, and reaching a common goal. Youll alsohavethe ability totake charge of your own professional journey with oursupportive, nurturing culture and diverse set of career opportunities. As a Financial Consultant at Schwab, you will be procured with the practice of existing Schwab clients, providing them with wealth management and financial planning advice. Over time, youll grow your practice holistically through client asset consolidation, networking, and earning client referrals. If you currently have your securities license, enjoy working in a teamsetting, and share our passion for serving clients - this role is for you. What you have Required Qualifications: A valid and active FINRA Series 7 license required

The Development Fundraising Associate will support the Foundation's team in fundraising, communications, and administration activities aligned with its mission and strategic plan. Coordinates the development, implementation, and growth of all priority programs, including staff giving, grateful patients, online giving, third-party fundraisers, community outreach, and in-kind donations. Position requires an ability to effectively and successfully communicate Beacon Health Foundation's mission, goals and accomplishments to others. This position reports to the President of Beacon Health Foundation. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Fundraising In collaboration with foundation associates, identifies potential donors and fundraising opportunities for corporate and Foundation donors. Manages a small prospect portfolio (including event sponsorship, foundations, and corporations). Manage the grant application process for the Foundation's internal Giving Circle, including research towards new funding opportunities, applications, and post-award stewardship efforts. Solicit donors via face-to-face meetings, phone, written proposals, direct mail, etc. Lead the administration of activities to solicit and steward gifts from employees of all levels. Events Plans and executes events, cultivation and fundraising events and tours with leaders, GO's, other departments, and key stakeholders. Serve as the primary point of contact for the grassroots fundraising program by identifying individuals/groups who would like to host a grassroots event to benefit Beacon. Serve as the primary point of contact for any individuals or groups who want to donate in-kind to Beacon. Coordinate in-kind donation drives on behalf of Beacon. Manage volunteers. Administration/Project Management Responsible for managing timelines and strategic planning for assigned events and initiatives. Effectively utilizes Raiser's Edge and any other ancillary tools. Provides regular and accurate updates on gift activity and fundraising results. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: Completes other job-related assignments and special projects as directed. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department-specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously. Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's degree. Requires a minimum of two years experience in a position interacting with different audiences including internal stakeholders and departments, and throughout the community. Knowledge & Skills Demonstrated success in achieving financial goals and/or performance standards in a metric-driven environment. Requires knowledge of fund development. Experience with Raiser's Edge or a CRM (Customer Relationship Management) preferred. Excellent computer skills, including proficiency with Microsoft Office Suite of Applications. Meticulous attention to detail in all matters. Advanced writing skills that produce clear, accurate, and persuasive communications. Exceptional organizational skills; ability to project manage through layers and across multiple departments. Ability to demonstrate high flexibility and resourcefulness amidst changing needs and demands. Ability to work with minimal supervision; work independently and collaboratively as part of a team. Ability to work evenings and weekends, as needed.. Knowledge of hospital operations is preferred. Ability to collect, analyze, and interpret data. Working Conditions Requires local and regional travel and occasional national travel (to meetings, conferences, community events, etc). Physical Demands Requires the physical ability and stamina to perform the essential functions of the position.

The ideal candidate will have experience recruiting for Advanced Practice Clinicians (APCs) and mid-level providers. This role involves full-cycle recruitment, including: Posting positions and sourcing candidates Screening and interviewing Scheduling and attending interviews Managing candidate communication throughout the process Extending offers and facilitating contract signing Position Details Specialties Supported: Primary Care, Specialty Care, and other provider roles Requisition Load: Up to 25 open positions at one time Support Resources: Access to Practice Links, Indeed, LinkedIn, and other job boards; collaboration with search firms and locum agencies Travel Expectations: Occasional travel for conferences and networking events

Full-time Description As a Client Support & Relationship Manager at CG Financial, you'll be a cornerstone of our client service team. You will work directly with financial advisors and clients to deliver exceptional wealth management experiences. Your role combines high-level client relationship management with operational support to ensure a seamless and professional client journey. You'll contribute to internal process improvement, client satisfaction, and team success across our multiple office locations. This position offers a dynamic blend of client-facing responsibilities, operational execution, and strategic collaboration. It is ideal for someone who is highly organized, proactive, and driven to make a positive impact on clients and teammates alike. Core Responsibilities: Client Engagement & Relationship Management Participate in and prepare for client meetings alongside financial advisors. Respond promptly and professionally to client inquiries across various channels. Assist clients with portals, investment platforms, and service requests. Ensure client satisfaction through empathetic, proactive, and effective communication. Operational Support & Coordination Process distributions, applications, forms, and other client-related documentation. Prepare reports, meeting materials, and planning documents. Accurately document all client interactions, tasks, and follow-up items. Track and analyze client service processes to identify and implement improvements. Team Collaboration & Internal Operations Facilitate and participate in internal meetings to review and optimize client service. Work closely with advisors, support staff, and leadership on special projects and initiatives. Contribute to team and firm-wide goals through project support and strategic alignment. Continuous Improvement Engage in professional development and support change initiatives that improve service delivery. Provide feedback on processes and tools to enhance team efficiency and client outcomes. Requirements Required Qualifications: 1-5 years of client-facing experience in financial services. Strong verbal and written communication skills. Excellent organizational and time-management abilities. Proficiency in Microsoft Office Suite. Strong attention to detail and ability to manage multiple priorities. Team player who can also work independently with minimal oversight. Demonstrated ability to learn and use financial technologies efficiently. Preferred Qualifications: Bachelor's degree in business, finance, or related field. Experience with Salesforce, Orion, or custodial platforms (e.g., LPL, Axos). Exposure to financial planning software. Project management experience. Series 7, Series 66 or 65, and/or industry designations. Our Core Values: Thirst for Knowledge - You're endlessly curious and committed to continuous learning. Innovative Problem Solver - You proactively create solutions, communicate clearly, and follow through. Self-Motivated - You're driven, results-oriented, and embrace challenges. Authentic - You operate with integrity and foster a drama-free, honest work environment. Positively Impact People - You lift others up-clients, colleagues, and the community.

Drawing from generative and evaluative research methods, the Design Research team plans and executes creative studies that drives empathy and understanding of user goals, needs, attitudes, and behaviors. Working closely with a cross functional team, our team members' actionable insights and artifacts provide direction and confidence in product decisions across the Rocket platform. As champions of our discipline, they foster a culture of research and continuous learning across the company. About the role Work closely with other Design Researchers to plan and conduct user research studies within a given business area Synthesize and share research findings with cross-functional and interdisciplinary teams Visualize research into artifacts such as customer journey maps, service blueprints, and personas Explore new business areas, research methods, and disciplines About you Bachelor's degree or master's degree in human-computer interaction (HCI), psychology, anthropology, sociology, or related field Knowledge of exploratory research activities such as contextual inquiry, ethnography, and diary studies Knowledge of evaluative research activities such as usability testing, heuristics evaluations, surveys, and clickstream analysis Knowledge of facilitating ideation, alignment, and engagement workshops with a variety of disciplines and stakeholders Understanding of the mortgage or financial services industry (fintech) What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. About us Rocket Mortgage was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at ************************** .

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose Serve members by completing account transactions accurately while enhancing our members' financial lives by offering appropriate products and services. Essential Duties * Process all teller activities including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation and account inquiries. * Process mail and night drop transactions. * Review and analyze incoming checks for potential fraud, proper endorsements and determining proper check holds. * Assist members with general inquiries including check reorders, investigating check clearings, and account reconciliation. * Promote, educate and cross-sell credit union products and services. * Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps, etc. * Participate in the sales and service program to meet individual, branch and corporate expectations and goals. * Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location. * Must be willing to assist at other branch locations as needed. * Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD). * Must possess effective knowledge of Vibe Credit Union's products and services. * Assumes responsibility for establishing and maintaining effective, professional business relations with members and co-workers. * Maintains privacy of member account information. * Completes all required reports and daily assigned responsibilities. * Attends meetings as required. * Ensures that work area and branch is clean, secure and well maintained. * Assumes responsibility and performs other special assignments as needed. Education/Experience * High School graduate or equivalent Skills/Abilities * Strong customer service and sales skills. * Ability to multi-task and work well under pressure. * Good communication skills, professional appearance and a positive attitude. * Possess good analytical skills. * Ability to efficiently operate a windows-based PC and business equipment. Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative, you'll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due. Using empathy, active listening, and problem-solving skills, you'll help borrowers get back on track while maintaining positive relationships. -Shift Type: Afternoon/Evening (12AM-9PM) -Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM. Responsibilities: Handle inbound and outbound calls with customers regarding their home loan accounts Work with borrowers to identify challenges and offer payment or resolution options Document account activity accurately and follow up as needed Collaborate with internal teams to ensure smooth servicing and compliance Use both English and Spanish to support our diverse customer base What We're Looking For: Bilingual in Spanish and English (required) Strong communication and customer service skills Ability to handle confidential information and multitask effectively Previous experience in customer service, call center, or financial services is helpful but not required - we'll provide full training Why You'll Love Working Here: Competitive pay with performance incentives Comprehensive training and career growth opportunities Supportive team environment focused on helping customers and employees succeed Great employee benefits package Employee benefits Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 Dental - Premiums as low as $0.00 Vision - Low premium Plan Discounted childcare Pet Insurance Paid Time Off (PTO) 401k with employer match At First National Bank of America , we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines. First National Bank of America is an Equal Opportunity Employer. #LI-Onsite

TSC Associate: Note: All of the following duties & responsibilities are performed in a training environment or under the direct supervision of a certified Transmission System Coordinator. Under the supervision of a certified Transmission System Coordinator and Training staff, ensures the safe and reliable operation of the electric transmission system by creating and issuing switching and protective tagging orders, monitoring and responding to system conditions, performing voltage control, coordinating operations with interconnected entities, running power flow studies and determining corrective actions in emergency situations. TSC I & TSC II Ensures the safe and reliable operation of the electric transmission system by creating and issuing switching and protective tagging orders, monitoring and responding to system conditions, performing voltage control, coordinating operations with interconnected entities, running power flow studies and determining corrective actions in emergency situations. ESSENTIAL DUTIES & RESPONSIBILITIES All Levels Analyzes each equipment outage request and plans the orderly shutdown of the specific equipment Monitors system security using the Energy Management System (EMS) and other tools provided; runs operation power flow studies when necessary. Coordinates switching and protective red tagging orders with interconnected companies. Develops restoration plans for unplanned outages; reacts to unplanned outages by taking corrective action to restore system to its normal state, including dispatching necessary workforce to repair the source of the outage. Writes reports regarding major outages or system events and their corrective actions for management and public relations personnel. Maintains and increases personal knowledge of transmission system and its equipment by participating in table-top exercises, direct study, seminars, system simulation exercises and field visits. TSC Associate Responsibilities Complete training activities as necessary to achieve NERC System Operator Certificate at the Reliability Coordinator level TSC I and TSC II Responsibilities Always complies with all applicable North American Electric Reliability Corporation (NERC) and applicable Regional Entity reliability standards . Takes or directs any action necessary during normal and emergency conditions to maintain the stability of the transmission system, including implementing load shedding or directing load shedding by local distribution companies. Creates and issues switching and protective red tagging orders on the transmission system to place equipment in and out of service. Maintains accurate and complete shift log of events that occur during shift, including all normal and emergency operational events and computer systems hardware/software problems. Uses English as the language for all communications between and among operating personnel responsible for the real-time generation control and operation of the interconnected Bulk Electric System. Maintains NERC System Operator Certificate at the Reliability Coordinator level. Assists in the training of lower level Transmission System Coordinators. TSC, Associate High school diploma or equivalent; technical school training or relevant, equivalent experience and/or education; Associate's degree preferred Electric utility experience in engineering, field operations and/or control room operations preferred. Lock out/tag out implementation experience in transmission or distribution system preferred. Primary work location is Ann Arbor, MI with frequent travel to Novi, MI for training. TSC 1 High school diploma or equivalent; technical school training or relevant, equivalent experience and/or education; Associate's or Bachelor's degree in Engineering or Engineering Technology preferred. Minimum of one (1) year of experience in real time operation, preferably in a transmission control room environment; or successful completion of the Transmission System Coordinator, Associate training program required. North American Reliability Corporation (NERC) Certified System Operator Reliability Coordinator certificate. Primary work location is Novi, MI with frequent travel to Ann Arbor, MI for training. TSC 2 High school diploma or equivalent; technical school training or relevant, equivalent experience and/or education; Associate's or Bachelor's degree in Engineering or Engineering Technology preferred. Minimum of five (5) years of experience in real time operations, preferably in a transmission control room environment. . North American Reliability Corporation (NERC) Certified System Operator Reliability Coordinator certificate. Primary work location is Novi, MI with frequent travel to Ann Arbor, MI for training. All Levels Ability to work rotating shifts - 24 hours a day/ 7 days a week/ 365 days a year. Ability to exercise independent judgment, work in a high stress environment with speed and accuracy and have excellent written and verbal skills. Possesses good analytical ability and able to make independent decisions based on analysis in a limited time frame. Ability to provide leadership in emergency situations. Possesses computer skills in Microsoft Office (Word and Excel); skills in the following applications preferred: system security analysis, operator load flow studies, voltage monitoring, SCADA (Supervisory Control and Data Acquisition) operation, etc. Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

Duties and Responsibilities: Proactively sources Loan Officers Provides complete, accurate, and inspiring information to candidates about the company and position Conduct pre-screen interviews for selected candidates, schedules interviews with hiring managers and forwards resulting information to HR Manager for continuation of process Maintains accurate and well-ordered documentation on all candidates, searches, and other recruiting activities Stays informed of trends and innovative recruiting techniques to be competitive in state-of-the-art recruiting practices Seek out and attend job fairs to promote the Agency and collect candidate resumes for follow up pre-screens The Recruiter will be responsible for recruiting Loan Officers Qualifications: Associate or Bachelor's degree with recruiting experience preferred but not required OR 1-2 years of mortgage recruiting experience with High School Diploma Experience using Job Posting Boards/Outreach Platforms such as: LinkedIn Recruiter, Indeed, ZipRecruiter, Handshake, etc. Experience in cold calling Exceptional interpersonal skills, outstanding written & verbal communication skills and a positive attitude Must have knowledge of workplace compliance including but not limited to: EEO, Diversity and Inclusion Labor Laws, etc. Ability to work independently and maintain self-sufficiency Must have: mortgage recruiting experience Must be able to work full time in office Benefits: 401K Matching Health, Dental, Vision Job Type: Full-time Pay: From $50,000.00 per year

As a Marketing Manager - Talent Brand, you will be at the forefront of building a bold, magnetic employer brand for Rocket that inspires top talent to join our mission. You will lead integrated marketing initiatives that position Rocket as a premier destination for career growth and innovation. By leveraging data, market insights, and creative campaigns, you will drive awareness, generate high-quality leads for open roles, and elevate our presence across key talent audiences. You will collaborate across the organization to launch high-impact campaigns, optimize digital platforms, and deliver results that fuel our hiring success. About the role Develop and execute integrated marketing campaigns across multiple channels to reach target audiences and achieve campaign objectives Write effective marketing briefs, collaborating with internal stakeholders, subject matter experts, and content creators that produce high-quality, engaging marketing that aligns with brand messaging and resonates with target audiences Monitor and analyze key performance indicators (KPIs) and metrics to measure the effectiveness of marketing campaigns and initiatives, leveraging data insights to inform decision-making and optimize performance Collaborate with internal teams, agency teams and vendors to align marketing efforts with overall business strategies and support integrated go-to-market plans Drive experimentation of new forms of messaging, visual identity, and brand voice across all marketing communications and touchpoints Implement lead generation programs and tactics to attract and capture qualified leads, nurturing them through the marketing funnel to drive conversions and sales opportunities Build and maintain relationships with internal stakeholders, external partners, industry influencers and media outlets to enhance brand visibility, credibility and market presence About you Minimum Qualifications 5 years of brand management or marketing experience leading integrated campaigns, owning key channels and driving growth Bachelor's degree in marketing or a related field, or equivalent competency Knowledge of project management principles Foundation in core marketing fundamentals with experience making strategic business decisions, prioritizing growth levers and connecting big picture strategy to tactical execution Preferred Qualifications Knowledge of the principles, practices and techniques of developing marketing strategies and driving brand growth Advanced knowledge in analyzing and interpreting marketing related data Experience with AI tools to deliver marketing excellence Experience with CRM platforms (e.g., Beamery, Salesforce, etc.) and marketing automation tools. What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. About us Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage , which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at ************************** .

First National Bank of America is seeking an organized & efficient Mortgage Loan Closer to join our Residential Closing Team. This role will work closely with our sales team, our customers and title companies, all of which will rely on you to be organized, accurate and approachable. The Mortgage Loan Closer role will require an individual to be accommodating while adhering to necessary guidelines in a consistent, professional manner. The daily responsibilities will include; preparing closing documents for our customers, balance funding amounts with title companies, ensure loan conditions have been satisfied and issuing funds to settlement agencies. A successful Mortgage Loan Closer will thrive at multi-tasking, have great attention to detail and exceptional follow-up skills. The ability to effectively communicate with others through written or verbal methods is a must. Responsibilities: Draw and release closing documents to the designated Closing Agent Updating, reviewing and validating loan data to ensure loan documents are accurate and compliant Review signed loan documents to verify completed, signed and dated as required Authorize the release of funds to the borrower Cross train in other Closing positions Qualifications: 2-3 years mortgage industry experience preferred but not required Encompass Loan Origination System experience a plus Proficiency with Microsoft Office Suite High School diploma or GED required Ability to work consistently against required time-lines Employee benefits Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 Dental - Premiums as low as $0.00 Vision - Low premium Plan Discounted childcare Pet Insurance Paid Time Off (PTO) 401k with employer match Adjustable desks that can be raised or lowered to sit or stand At First National Bank of America , we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines. First National Bank of America is an Equal Opportunity Employer. #LI-Onsite

Location : Address 27000 Evergreen Location : City Lathrup Village Location : Postal Code 48076 Responsibilities The Card Fraud Specialist is responsible for providing strategic and tactical risk mitigation for Debit/ATM cards to avoid losses, while ensuring high quality member service levels, loss prevention, and revenue enhancement. Responsible for investigating, researching, and processing Debit/ATM dispute packets with current dispute processor within the allowable time frames. Work card fraud cases through the lifecycle of the case to maximize outcome for the Credit Union and cardholder, including and not limited to positive and professional communication with other team members, cardholders, law enforcement agencies, industry professionals, and merchants. Ability to recognize and escalate new trends and patterns and recommend appropriate mitigating measures to leadership. KEY JOB RESPONSIBILITIES: Card Fraud Analyze and process Debit/ATM card dispute cases to ensure minimal loss to the Credit Union. Monitor the processing and status of Debit/ATM fraud cases with current dispute processor through end of lifecycle. Conduct additional research and follow through on more complex cases. Investigate member transactions through comprehensive research, including but not limited to review of CCTV video. Ensure clear, concise, and compelling research is logged and documented thoroughly. Prepare detailed written reports for periodic fraud and dispute tracking purposes. Present factual documentation and action recommendations to leadership. Effectively communicate status and decision to cardholder both through written and verbal communication. Research, follow through, and resolve other complex situations, issues, and complaints from members. Handle member inquires, process card user changes, and provide written notice to confirm changes and authorizations. Process daily work queue tasks and reports. Assists branches and other teams with researching information for members. Provides ongoing refresher training to team members based on quality reviews, and regulatory updates. Monitors and evaluates dispute handling for accuracy, timeliness, and adherence to regulatory requirements Work closely with Branch Support Leaders to maintain training material and resources to support consistent and compliant dispute investigations Teamwork Work with cross-functional teams to identify fraud patterns and make procedural adjustments to help mitigate fraud loss and reduce exposure to losses regarding Debit/ATM cards, ATMs, and fraud mitigation. Contribute or lead other special projects which reduce chargeback losses while maintaining focus on positive member experience Accuracy/Procedures Responsible for keeping accurate records and reports on all transactions and for learning and updating credit union policies and procedures in accordance with any changes to legislation or government regulations. Controls Accountable for Debit/ATM card controls including but not limited to replacement of lost and stolen cards, restricting card usage, revoking card or other services, issuing additional cards, and processing claims related to inappropriate card usage by members. Regulations/Legal Ensures compliance with rules and regulations governing cards. Knowledgeable about state, federal, and local rules and regulations, restrictions and requirements relative to the risk exposures inherent in the Credit Union operations. Work directly with legal counsel and appropriate law enforcement or government agencies as necessary. Michigan First Way Must adhere to all member service standards as set forth by the credit union. Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member's Experience Counts) in day-to-day responsibilities when communicating with members only. Performs other duties as assigned. Qualifications QUALIFICATIONS/REQUIREMENTS: Bachelor's degree preferred plus a minimum of three years of loss/fraud prevention experience or card services experience, and at least five years related experience and/or training; or equivalent combination of education and experience. Highly complex analytical ability required to independently resolve not only external member issues, but to provide resolution to branch, team members, members, auditors and regulators on complex situations. Ability to respond objectively and appropriately to common inquiries from credit union members, team members, business partners, regulatory agencies, or members of the business community. Ability to read, analyze, and interpret common technical journals, financial reports and information, and appropriate legal documents. Must fully understand Credit Union products and services and be able to assist members to use these products and services. Cooperative and positive attitude toward members and team members. Professional appearance and demeanor. Thorough knowledge of credit union's computer system for performing basic input/output tasks. Must have excellent interpersonal, verbal and written skills. Superior quantitative and analytical skills. Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures and regulations. Ability to operate computer system including input, output, and inquiry to member accounts and other account information required in the member service function. Thorough knowledge of Credit Union's computer system for performing complex input/output tasks. Ability to operate a personal computer, including a full working knowledge and ability to utilize the following software programs: Microsoft Word, Microsoft Excel and supporting card based systems. Ability to confidently and effectively present information verbally to senior leaders and members. Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the Credit Union. May be required to become certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information. May be required to appear at legal proceedings. Ability to maintain composure under stressful situations. Ability to maintain confidentiality of sensitive information. Who We Are Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth. Michigan First highlights: 500 team members 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit Industry leader in community support and charitable giving through the Michigan First Foundation Member Services Call Center operates 24/7/365 Over $1.5 Billion in assets Awards Michigan First Credit Union has been the proud recipient of: 2024 Best & Brightest in the Nation 2024 Best & Brightest in Metro Detroit 2024 Best & Brightest in West Michigan 2024 Best Credit Unions to Work For 2024 Crain's Cool Places to Work 2024 Detroit Free Press Top Workplaces 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions) Benefits and perks of joining our award-winning team include: Very competitive pay Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance 401(k) - 100% match up to 5% deferral Tuition reimbursement for both Undergraduate and Graduate degree program Access to a complimentary concierge service that assists with nearly any item on your to-do list Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms Wellness initiatives and events throughout the year to help team members stay healthy Loan discounts for certain secured and unsecured loans and mortgages Opportunities for pay increases, incentives and profit-sharing, based on performance Onsite subsidized top notch Cafe 26 for team members' use Onsite bowling center Michigan First Credit Union is an Equal Opportunity Employer.

First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servant's heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment. Schedule-Monday to Friday 9AM-6PM Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM. Responsibilities: Provide service in both English and Spanish Answer inquiries regarding checking, savings, CD's, IRA's and home equity products Resolve account issues and ensure client satisfaction Drive deposit, lending, and cross-sell growth through consistent conversations Promote digital banking tools Uncovering client needs and recommend suitable products Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML) Maintain accurate client records and follow up on pending documentation Qualifications: Bilingual fluency (English & Spanish) - verbal and written Experience in a call center supporting English and Spanish speaking customers Exceptional interpersonal and communication skills Ability to quickly course correct and adapt in culture of change Prior banking or financial services experience (preferred) Employee benefits Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 Dental - Premiums as low as $0.00 Vision - Low premium Plan Discounted childcare Pet Insurance Paid Time Off (PTO) 401k with employer match Adjustable desks that can be raised or lowered to sit or stand At First National Bank of America , we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines. First National Bank of America is an Equal Opportunity Employer. #LI-Onsite

We are seeking a motivated and detail-oriented Enterprise Risk Management (ERM) Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in risk management practices and contribute to the development and implementation of risk management strategies. About the role Assist in identifying, assessing, and prioritizing risks across the organization Support the development and maintenance of risk registers and risk management frameworks Conduct research and analysis on emerging risks and industry trends Collaborate with various business areas to gather and analyze risk-related data Assist in the preparation of risk reports and presentations for senior management Participate in risk assessment workshops and meetings Support the implementation of risk mitigation strategies and action plans Contribute to the continuous improvement of ERM processes and tools About you Minimum Qualifications Currently pursuing a degree in Business, Finance, Risk Management, or a related field Strong analytical and problem-solving skills Excellent written and verbal communication skills Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Ability to work independently and as part of a team Attention to detail and strong organizational skills Interest in risk management and a desire to learn and grow in the field Preferred Qualifications Experience with risk management software such as ServiceNow, Archer, or AuditBoard Previous internship or work experience in risk management, compliance, or a related area Knowledge of risk assessment methodologies and frameworks Familiarity with data analysis tools and techniques Strong project management skills What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. About us Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage , which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at ************************** .