First National Bank Texas jobs in Albuquerque, NM

Job Scope: A high-performing, strategic, and passionate Learning & Development Specialist / Sales Coach who leads comprehensive training and coaching efforts across the entire lending lifecycle-from prospecting and origination through underwriting, processing, closing, funding, and servicing. This role plays a critical part in developing top-tier lending professionals, driving elevated performance, and ensuring a best-in-class member experience at every touchpoint. Depending on the focus, this role requires well-developed expertise in mortgage and/or consumer/indirect lending, a strong foundation in adult learning and coaching, and a proven ability to energize teams through engaging, actionable training programs. This position is key to supporting Sunward's growth, member service excellence, and compliance objectives. Essential Functions Design, deliver, and continuously improve training programs for lending teams. Depending on the focus, this may include Mortgage (originators, processors, underwriters, closers, and servicing) or Consumer/Indirect Lending (originators, underwriters, indirect processors, closers, and servicing). Develop role-specific and cross-functional training paths tailored to experience levels and learning styles. Lead new hire onboarding and ensure full readiness across systems, policies, and service expectations. Ensure all job aids, policies, and procedures are accurate, updated, and accessible across all platforms and learning channels. Create comprehensive training materials-including job aids, presentations, guides, and e-learning modules. Develop assessments to measure knowledge retention, skill application, and regulatory understanding. Continuously evaluate learner comprehension and adapt training approaches to support individual and team development. Partner with compliance to ensure all regulatory and policy updates are reflected in training content. Provide 1:1 and group coaching to lending professionals. Depending on the focus, this may include Mortgage Loan Officers or Consumer Loan Officers, with a focus on prospecting, relationship-building, lead conversion, and cross-selling. Monitor pipeline activity, conversion ratios, and pull-through to identify coaching opportunities. Conduct "game film" reviews (loan reviews, pipeline walk-throughs) to reinforce skills and decision-making strategies. Equip teams with tools, scripting, and strategies to grow wallet share and deepen member relationships. Provide EMPOWER training (new and ongoing) to all team members where applicable. Act as a liaison between lending operations, retail branches, and digital teams to ensure alignment and smooth handoffs. Identify training gaps and performance trends through data, feedback, and quality control insights. Support new product rollouts, system upgrades (e.g., LOS/POS), and workflow enhancements through targeted training. Instill a member-first mindset throughout all training initiatives. Reinforce adherence to underwriting guidelines, Fair Lending practices, and servicing requirements. Maintain documentation, assessments, and tracking systems to support audit-readiness and regulatory compliance. Requirements Qualifications: Experience and Education Minimum of 5 years' experience in mortgage or consumer/indirect lending, with hands-on knowledge of origination, underwriting, and closing required. Proven experience in sales coaching, adult learning, or training facilitation-preferably in a credit union or financial services setting. Bachelor's degree in business, finance, education, or a related field, or equivalent combination of education, training, and directly relevant experience in lending and adult learning. Knowledge In-depth understanding of either mortgage lending or consumer/indirect lending practices, workflows, and regulatory requirements. Well-developed expertise in adult learning methodologies and coaching techniques. Strong knowledge of applicable lending regulations: For Mortgage: TRID, RESPA, ECOA, investor guidelines (FNMA), and mortgage loan products. For Consumer/Indirect: ECOA, TILA, FCRA, internal policies, indirect dealer compliance, and loan products such as auto, personal, credit cards, and lines of credit. Proficient in using lending technology platforms: Mortgage: Encompass, Blend, MortgageBot, Mortgage Servicer Consumer/Indirect: Blend, MeridianLink, CUDL, Keystone Proficiency in Microsoft Office and learning management systems; adaptability with new platforms and technologies. Skills/Abilities Able to motivate, coach, and develop others to improve performance and support continuous learning. Strong written, verbal, and presentation skills; ability to communicate technical or regulatory content in a clear, engaging manner. Ability to assess training needs, develop effective content, and measure knowledge retention and application. Skilled in analyzing pipeline and performance data to inform targeted coaching and training strategies. Capable of fostering collaboration across business units and influencing behavior change. Strong organizational and project management skills. Physical Requirements/Work Environment Primarily sedentary work with occasional standing, walking, and light lifting (up to 15 lbs). Frequent use of hands and fingers to operate a computer keyboard, mouse, telephone, and other standard office equipment. Ability to sit for extended periods while facilitating virtual training sessions, developing materials, or participating in meetings. Occasional travel to branch locations or external training sites may be required, depending on training needs and business priorities. Clear and professional verbal communication required for presentations, coaching sessions, and virtual facilitation. Visual acuity necessary for reading documents, developing training materials, and working at a computer screen for extended durations. Salary Description $70,747.20-$88,434.00 (Depending on Experience)

Job Scope: Responsible for managing and processing construction loan draw requests, ensuring timely disbursement of funds, and maintaining compliance with internal policies and regulatory requirements. This role serves as a liaison between borrowers, builders, inspectors, and internal mortgage teams to ensure smooth and accurate draw processes throughout the construction lifecycle. Essential Functions Work closely with internal teams, borrowers, builders, title companies, inspectors, and members to ensure smooth construction transactions and timely funding. Provide pre-processing review of construction contracts, draw schedules, specifications, construction plans, and builder vetting for accuracy; work with originators, processors, and builders to clear file discrepancies. Provide pre-closing review of construction contracts, draw schedules, specifications, construction plans, and builder vetting for accuracy; work with originators, processors, and builders to clear file discrepancies. Obtain, prepare, review, and process draw requests from builders/homeowners in accordance with loan agreements and construction schedules. Coordinate inspections, update the construction loan system with completion percentages, track funds remaining, and validate lien waivers. Monitor construction progress, ensuring timely inspections, accurate documentation, and resolution of discrepancies or timeline issues. Maintain accurate records of disbursements, budgets, change orders, and backup documentation in the loan origination system. Obtain, prepare, review, and process final draw requests and trailing documents, and complete interim construction closeout to permanent financing. Manage and process escrow / retainage holdbacks, ensuring proper documentation, disbursement, and compliance with loan terms. Follow current policies and procedures established by the Board of Directors and ensure compliance with all federal, state, and industry regulations. Assist in the improvement of construction loan processes and procedures. Vet, review and verify builder credentials (licenses, insurance, financials, references, and prior project history), maintain an approved builder list, and provide orientation on draw procedures, documentation standards, and compliance requirements. Vet inspection and title companies for qualifications, insurance, and construction experience; establish expectations for reporting accuracy and timeliness; and onboard inspectors into Sunward's construction loan system. Perform other duties as assigned. Requirements Qualifications: Experience and Education Minimum 3 years of experience in mortgage lending, construction lending, or mortgage loan servicing of construction loans. Bachelor's degree in business or related field, or equivalent relevant work experience in lieu of a degree. Knowledge Understanding of construction loan process and documentation, draw schedules, and inspection processes. Proficiency in loan origination systems (LOS), construction draw software, Microsoft Office Suite, and document management platforms. Working knowledge of lien laws and title requirements Skills/Abilities Ability to identify potential issues in loan documentation, inspections, or builder qualifications and take proactive steps to reduce financial or compliance risk. Skill in building and maintaining effective relationships with borrowers, builders, inspectors, title companies, and internal teams to facilitate smooth loan processes. Ability to extract, analyze, and interpret data from loan systems to track project progress, fund disbursements, and identify trends or anomalies. Ability to sequence work effectively, meet deadlines, and adjust priorities based on loan schedules, inspections, and funding requirements. Strong attention to detail. Excellent communication and customer service skills. Proactively identifies opportunities to enhance processes, streamline workflows, and implement best practices within construction loan operations. Physical Requirements/Work Environment Primarily office-based work with extended periods of sitting and computer use. Occasional lifting or carrying of files, documents, or small office equipment (typically under 20 lbs). Occasional travel may be required for site inspections or meetings with builders, inspectors, or members. Work may require walking on construction sites during inspections, sometimes over uneven terrain. Ability to communicate clearly in person, by phone, and virtually. Standard office environment with normal lighting, temperature, and noise levels. Salary Description $23.04-$28.80 (Depending on Experience)

Responsible for leading Risk & Regulatory Functions, comprising Enterprise Risk Management, Third Party Vendor Management, Business Continuity / Disaster Recovery Management, Insurance Management and other areas as the Risk Office is matured. The role has particular focus around design, development, deployment and management of the Credit Union's Enterprise Risk Management program, including Risk Appetite, Risk Monitoring and Risk Response. Interacts with a broad spectrum of business partners and key stakeholders to provide risk support and advice related to the development, execution, and operation of credit union programs, products, and services. Creates and delivers internal reporting and informs executive leadership on relevant risk related matters related to the Credit Union. Provides oversight and makes recommendations that significantly impact the Credit Union's ability to monitor risk. Essential Job Duties: Leadership: Liaise with HR and OD to recruit, onboard, develop, and retain high-quality staff. Oversees the daily workflow of the department. Provides constructive and timely one-on-ones and performance evaluations. Effectively coaches, mentors, motivates, and manages the staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Union's high standard of quality. Ensures that the department fosters a productive, rewarding work environment that provides for the development of employees; meets all established goals and metrics; and operates within the Credit Union's core values. Main responsibilities: Develop and oversee a comprehensive ERM program for the Credit Union within the Board and management's risk appetite and strategic direction, and in compliance with all regulatory requirements. Facilitate continued build-out of COSO ERM Framework (e.g., Risk Library), including integration of Strategic, Operations, Reporting and Compliance risk across the 8 components. Coordinate efforts with the Director of Portfolio Analytics in Credit Administration, thus requiring an understanding of credit risk and portfolio concentration principles. Duties will include working closely with Vendor Management, Legal and Compliance to ensure legal related activities are carried out appropriately by outside counsel. Instrumental in supporting Risk Offices (RO) teams (i.e., Enterprise Risk, Credit Administration, Security & Fraud and Legal & Compliance) to develop and report KRMs and KPIs, as well as other Business Units in the development of KRMs. Supports the Chief Risk Officer in maturing the Risk Oversight Committee and delivering presentations to the Board, including Board Governance Committee. Instrumental in execution of Risk Office Business Plans and related Strategic initiatives, including integration of risk management to business processes. Key in internal reporting of Risk Office (RO) activities, and consolidation of RO teams monthly activities in a management report. Integral in evaluating insurance coverage, including gaps, and coordination of insurance related activities with Security/Fraud and other departments. Staff and manage the Risk team, providing leadership and support to the staff. Lead cultural change in the department as needed to support organizational goals. Respond to risk requests and questions involving out of tolerance risk levels. Perform analyses and assemble risk documentation and data in support of strategic projects, products & services, and risk monitoring. Assist with projects and other risk assessments (e.g., BSA/AML, Compliance. BIA). Lead and/or provide support to various organizational and departmental project teams. Develop Risk Control Assessment (RCSA) program and playbook for the identification of risks, controls and calculation of residual risk for Business Units and related processes. Review Credit Union risk exposure and make recommendations for enhancements. Ensure adherence to COSO ERM Frameworks that affects the Credit Union through risk reviews, other oversight activities and consultation with management as necessary. Proactively track and identify risk issues and remediation plans to allow adequate time to implement necessary changes to policies and procedures. Facilitate regulatory (e.g., NCUA) and insurance examinations and coordinate management responses and follow-up, as requested. Maintain awareness and inform Credit Union management of changes in federal/state legal requirements and NCUA regulations. Recommend updates to risk policies and procedures in response to risk developments. Address risk concerns as applicable and identify solutions. Provide response and/or guidance to business units, vendors, etc. Promote the service and sales culture by maintaining basic knowledge of products and services and referring members to the appropriate person/department. Performs other duties as assigned. Requirements Required Skills/Abilities: Excellent interpersonal skills. Excellent organizational skills and attention to detail. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Strong analytical and problem-solving skills. Ability to manage a wide range of legal and compliance issues as a practicing attorney in a law firm or in-house legal department Education and Experience: Minimum 12 years' a combination of experience in compliance, legal, risk, leadership and other related areas. Minimum bachelor's degree business administration, finance, accounting, law or related field or more than 12 years of related experience. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 5 pounds at times. Salary Description $165,299.25-$220,399.00 (Depending on Experience)

Under direction from the Facility Manager will perform semi-skilled, planned, proactive and reactive maintenance repair work on Credit Union grounds, building and equipment. Will work to create trust with Credit Union staff and members, and provide excellent customer service in order to provide a safe, clean and well-maintained work environment which best serves our members. Performs other related work as assigned. Accountability/ Job Duties Work cooperatively and effectively with employees, contractors and the Facilities Manager to ensure a safe environment for all individuals entering Credit Union property. Perform a variety of semi-skilled and skilled duties using a variety of hand and power tools in order to maintain and repair Credit Union facilities, including, but not limited to: Preventative maintenance tasks scheduled and generated via the automated work order system and outlined (assigned) by the Facilities Manager. Minor plumbing repairs such as replacing faucet aerators, replacing filters on refrigerators and ice makers, unplugging clogged sinks and toilets, replacing and tightening toilet seats, and adjusting and repairing flush valves and tank toilets. Minor carpentry and millwork repair relating to doors, windows, cabinets, and other similar items. Small paint projects (i.e. touch-up painting and minor wall paper repair). Electrical work to include changing out lamps and possibly ballasts, setting time clocks, replacing and installing cover plates on switches and receptacles. General HVAC inspections and trouble-shooting, adjust thermostats if needed, log equipment and promptly report issues that may require more trained technicians. General building maintenance such as hanging picture frames for departments, clean-up of spills when custodians are not available, installing dispensers in restrooms, and stocking paper products if needed. Occasional cleaning activities such as dusting, mopping, trash removal or snow removal if needed. Maintenance of the grounds by picking up trash, pulling weeds, and trimming shrubs and trees. Identify and perform proactive work and repairs in order to prevent future, more costly repairs. Enter the following into the automated work order system: respond to customer requests with updates and action/solution(s), document work performed and time needed for task and materials used. Travel as needed between locations to perform assigned duties. Requirements Experience and Knowledge: Minimum eight years of experience performing commercial facilities maintenance, preferably in a corporate or financial institution setting. Demonstrated knowledge of general construction and repair techniques related to electrical, plumbing, HVAC, carpentry and other related systems. Knowledgeable in the use of hand tools and power tools associated with facility maintenance. Demonstrated knowledge and experience practicing safe workplace techniques to prevent personal injury and injury to others. Basic knowledge of computer applications. Prior experience with an automated work order system (i.e. FacilityDUDE) desired. Education: High school diploma or GED equivalent. An apprentice or journeyman's license in electrical or plumbing preferred. Interpersonal Skills: Works well with Credit Union members, employees and service technicians/third party vendors. Able to handle difficult situations and persons in a positive and professional manner. Communication: Possesses good verbal and written communication skills. Able to read and utilize technical manuals and architectural drawings. Able to respond via email, telephone and in person in a timely and effective manner. Other Skills: Possesses a valid New Mexico Class “C” Driver's License and continually meets the requirements to maintain such a license. Must have/maintain a good driving record. Demonstrates a general passion for creative problem-solving. Environmental Conditions The working conditions of this position are generally representative of those of a maintenance worker in a working situation. Work performed can be both indoors and outdoors in a variety of weather conditions. Activities and physical tasks associated with the position include, but are not limited to, those listed below: Continuously: keeps a constant work pace, works in dry conditions, inspects and sees things up close, speaks to people, listens and hears others speak. Frequently: uses hands and power tools, works with others, follows instructions, makes sound judgments, able to see to each side, hears loud mechanical sounds, senses odors, senses by touch and feel, stands, walks, climbs stairs, manipulates objects using hands, writes, uses a keyboard, drives a vehicle and climbs ladders. Occasionally: lifts and carries up to 50 pounds, works alone, performs repetitive tasks, works around noise and vibration, works in temperature changing environments, works in outdoor temperatures from -10 dF to 110 dF and in damp or wet conditions, works with fumes and solvent odors, oils and acid base cleaners. Rarely: works with toxins. Salary Description $20.28-$25.36 (Depending on Experience)

The Talent Pool Branch Manager provides leadership and operational oversight while serving as a branch manager within our branch network. This position will initially be assigned to the Golf Course branch for approximately six months to train and work alongside an established team. Following training, the Talent Pool Branch Manager may be reassigned to another branch as vacancies or business needs arise, ensuring seamless leadership transitions and continuity of service. This role is designed for leaders who are adaptable, collaborative, and committed to driving team performance and member satisfaction across multiple locations. Essential Job Duties: Leadership: Liaise with HR and OD to hire, develop and lead the branch staff in effectively utilizing service and sales skills to achieve branch goals. Oversee the daily workflow of the department. Provide constructive and timely one-on-ones and performance evaluations. Effectively coach, mentor, motivate, and manage the staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Union's high standard of quality. Ensure that the department fosters a productive, rewarding work environment that provides for the development of employees; meets all established goals and metrics; and operates within the Credit Union's core values. Provide training and ensures adherence to internal controls, procedures and security guidelines to minimize risk to the Credit Union and its employees. Branch Performance: Drive branch financial growth by meeting and exceeding key performance indicators (KPIs) and at-risk metrics, ensuring the branch's financial success. Actively engage with the community to expand business opportunities and foster relationships that contribute to the growth and sustainability of the branch. Act as backup to branch staff when needed. Uphold the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures. Report unusual or suspicious activity in writing to the Legal and Compliance Department. Collaborate actively with peers and management to develop sound business practices to achieve branch production goals in alignment with the Credit Union's core purpose. Develop strong relationships with all SLFCU stakeholders, exhibiting the Credit Union's core values to enhance membership growth and loyalty. Plan and contribute to the budget process, recommend staff and department additions, identify cost- saving solutions and focus on maintaining branch expenses within the approved budget limits. Maintain up to date knowledge of policies, procedures, systems and processes to support the achievement of departmental and organizational goals. Maintain the branch to be member and employee friendly, safe, secure and functional. Complete annual BSA and OFAC training. Working with leadership to plan, direct and implement member experience initiatives and activities to reach established goals. May ensure coordination, communication, security and service between tenants and the Credit Union through effective relationship management. May perform consumer lending and business service support functions as needed. May manage vendor relationships and the risks associated with implementing new technology and services as well as overseeing existing relationships to ensure seamless delivery. Member Service Operations: Ensure effective processes are utilized to create and sustain seamless delivery of products and services to members. Manage branch-related risks, decisions and policies in a manner that provides for maximum service value to members and minimal risk to the Credit Union. Actively listening to and assessing the needs of the member, explaining the features and benefits of targeted products and services, and offering targeted solutions to meet the member's needs. Requirements Required Skills/Abilities: Excellent interpersonal and leadership skills. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Strong organizational skills in managing multiple initiatives. Strong verbal and written communication skills, with the ability of articulating financial concepts and Credit Union product value clearly and persuasively while demonstrating strong business acumen. Knowledge: Strong understanding of consumer loans. Education and Experience: Minimum 6 years' combined experience within a financial institution, supervisory role, managerial role or related experience. Minimum Bachelor's degree equivalent, or more than 6 years of related experience. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Flexibility regarding schedule, with the ability to open/close branch and work Saturdays as needed. Must be able to lift 20 pounds at times. Salary Description $72,629.60-$90,787.00 (Depending on Experience)

Job Scope: This position plays a pivotal role in empowering the Retail division with actionable insights and process improvements that drive operational excellence, elevate member experiences, and fuel sustainable growth. By analyzing member behavior, operational workflows, and performance data, this role uncovers opportunities to optimize efficiency, reduce friction, and strengthen loyalty across the branch and contact center network. The Retail Analyst partners closely with leaders and frontline teams to translate insights into strategies, streamline processes, and ensure the successful implementation and adoption of improvements. Essential Functions Process Analyst Responsibilities Analyze inefficient processes, design streamlined workflows and improve processing times to enhance the member experience and boost efficiency. Recommend process improvements and craft data-driven solutions that streamline workflows, improve processing times, and reduce member friction. Evaluate and update job aids and procedures for efficiencies, based on data analysis and member feedback. Update procedures and review dates for retail staff including content management in the credit union's knowledge base. Insight Analyst Responsibilities Create and visualize complex data into actionable insights to tell the story behind the numbers, enabling retail leaders to make data-driven decisions. Analyze member behavior and trends to uncover hidden opportunities for personalized experiences, stronger loyalty, and revenue growth. Upload data into analytic dashboards or prebuilt workbooks. Analyze data for trends and communicate to relevant staff. Retail Support Responsibilities Work cross-functionally with teams and leadership to develop data-driven strategies that align with our member-centric mission and ensure the credit union's long-term success. Communicate with teams to ensure successful implementation and adoption of new processes. Contribute to a culture of data-driven decision making, equipping teams with the tools and insights they need to thrive. Participate in special projects and initiatives as needed. Respond to requests through ticketing system, adhering to all departmental service level agreements. Uphold compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures. Perform member file maintenance as needed. Perform other duties as assigned. Requirements Qualifications: Experience and Education Minimum 4 years' experience in product/process analysis, data analysis, business analysis, or a similar role. Bachelor's degree in business, economics, statistics, information technology, or a related field or more than two years of related experience. Knowledge Proficient in SQL and experience with data visualization tools (e.g., Tableau, Power BI). Advanced proficiency in Excel including pivot tables, vlookups, and chart creation. Solid understanding of programming languages such as Python or R for data analysis. Proficient in digital advertising analytics tools, including GA4, Google AdWords, Google Tag Manager, social media analytics etc. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Skills/Abilities Strong interpersonal and communication skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Maintain high standards in accuracy, adaptability, judgment, reliability, and initiative. Strong ability to translate quantitative data into actionable recommendations and to translate business objectives into marketing goals and measurements. Physical Requirements/Work Environment Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 5 pounds at times. Frequent travel to job sites. Salary Description $70,747.20-$88,434.00 (Depending on Experience)

Supervises the daily operational activities of the mortgage servicing staff so as to ensure the staff is properly trained and executing duties in accordance with regulations, policies and established procedures. Fosters a productive, rewarding work environment that provides exceptional service to internal and external members in alignment with the Credit Union's core values. Identifies and analyzes opportunities to improve internal processes and documents procedures that provide clarity for staff to perform their jobs accurately and efficiently. Partners with management and other CU departments to provide exceptional service to our members and to help members meet their loan and financial needs. Job Duties: Hire, develop and lead the mortgage servicing staff to ensure that members receive a high quality of service in line with the Credit Union's core purpose of being “Our Members' Trusted Partner for Financial Success”. Ensure employees have the proper tools, resources, training and support to successfully perform the requirements of their job. Establish clear work objectives, timelines, and priorities for self and team. Provide guidance and direction to team to ensure all functions are performed properly and within established time frames. Monitor staff workloads to ensure the department is properly staffed. Perform team functions as needed. Monitor, evaluate and document employee performance, providing appropriate recognition or corrections as needed. Coach with a view to success. Seek out areas for improvement in efficiencies, making recommendations and proceeding with enhancements whenever appropriate and possible. Have in-depth knowledge of mortgage servicing to include, but not be limited to, mortgage and home equity loan programs and terms, escrowing and analysis procedures and compliance, investor accounting and reporting, monetary movement between GL's, and understanding various payment processing options for both the core loans and MS loans. Must have knowledge of new loan import programming for both the core and servicing systems. Must have an excellent working knowledge of the FICS servicing modules to include how to set up the systems to handle loan products, interface funds properly to the GL's, ensure third-party interfaces work, produce reports and letters. Using independent judgment, respond appropriately to complex problems/issues, and identify and close any gaps discovered. Examples of complex issues would involve loans, servicing systems, accounting and third-party interfaces. Develop and document procedures as they relate to the consumer servicing team and provide staff training on specific procedures. Encourage staff input and empower employees to make proper decisions within the scope of their job. Actively support management in achieving established department goals. When required, actively participate in department and organizational projects, representing the best interests of the Loan Services Department. Maintain a solution-oriented viewpoint when interacting with members, employees, vendors and other Credit Union departments. Anticipate, identify and analyze situations, and develop or offer solutions. Manage employee, Credit Union board/committee member loans (service, audit, research, folder security, etc.). Ensure that member and Credit Union information is treated with the utmost confidentiality and security to support the Credit Union's core purpose of being “Our Members' Trusted Partner for Financial Success”. Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department. Perform other duties as assigned by management. Requirements Experience and Knowledge: Minimum three years' experience in a financial institution. Experience in lending or loan servicing is desired. Minimum two years supervisory or team lead experience, with demonstrated ability to research, analyze and resolve complex issues. Demonstrates experience making prudent, independent decisions that are timely, well-researched and reflect awareness of impact. Familiarity with secondary market servicing preferred. Knowledge of consumer/mortgage loans, loan documentation requirements, pertinent regulations and other financial services preferred. Thorough knowledge of Credit Union products and services, features, and benefits. Proficient in the use of personal computer applications (i.e. Microsoft Office products and the Internet) and in-house software. Demonstrates ability to learn new software. Education: Associate's degree (bachelor's degree desired) in business or related field, and/or successful completion of a specialized course or study in real estate; or equivalent work experience in lieu of degree. Interpersonal Skills: Demonstrates excellent interpersonal skills. Able to handle difficult situations appropriately and professionally, de-escalating when necessary. Takes the initiative in responding courteously and efficiently to internal and external members through various delivery channels. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Possesses strong leadership skills. Serves as a positive role model to others. Able to gain the cooperation of others and interact with internal/external contacts and all levels of staff appropriately. Demonstrates willingness and ability to train others effectively. Functions effectively within a team environment. Communication: Demonstrates excellent oral and written communication skills. Other Skills: Experience handling detailed type tasks. Demonstrates outstanding attention to detail and accuracy. Demonstrates ability to research and analyze complex issues. Makes independent decisions to resolve complex issues appropriately. Displays excellent organizational, time management and problem-solving skills. Able to manage a heavy workload through prioritizing tasks, organizing paperwork and meeting deadlines. Able to make prudent decisions that are timely, well researched and reflect awareness of impact. Salary Description $70,747.20-$88,434.00 (Depending on Experience)

Responsible for the analysis and performance of Sunwards loan portfolio. Assists with the development of data-driven strategies and reporting to assess and enhance loan performance. Collaborates with various departments to provide insight into loan portfolio trends and performance metrics that align with the credit union's strategic goals to become the economic engine of the Southwest. Essential Job Duties: Portfolio Analysis: Analyze loan product performance, identifying trends related to performance, growth, profitability, and overall portfolio health. Evaluate portfolio segmentation (e.g., loan types, geographies, credit scores) to identify areas of strength and risk, providing data insights for lending strategy adjustments. Collaborate with Finance to ensure accurate forecasting of origination and loan growth calculations to support the annual budget and growth targets. Develop and maintain key risk metrics, including delinquency ratios, net charge-off ratios , profitability, loan portfolio performance and product trends. Build dashboards to monitor performance factors and present these insights to management and key stakeholders, enabling real-time decisions. Present portfolio performance insights and recommendations to relevant committees and Sunward Lending Leaders. Benchmark Sunward's portfolio performance against peers and competitors to identify performance gaps and propose actionable adjustments. Monitor borrower and portfolio trends in response to changes in economic conditions, including interest rate movements, unemployment trends, and housing market dynamics. Provide data-driven insights to support the review of underwriting guidelines, credit risk policies, and loan pricing strategies. Assist with the design and development of dashboards for lending and reporting, including interactive tools for loan portfolio visualization. Enhance scenario analysis and market forecasting tools to optimize business strategies and capital planning. Monitor portfolio concentration risk (e.g., geographic concentration, borrower segments) and recommend adjustments to mitigate exposure. Provide insights beyond profitability and product performance or production to include but not limited to member experience, workforce management, and competitiveness. Collaboration, Reporting and Project Management: Partner with business users to interpret data findings, providing insights and suggesting potential adjustments to business strategies. Support Lending with financial reporting and effectiveness metrics. Build and maintain a forecasting framework for portfolio performance metrics. Work with Project Management Officer (PMO) to facilitate the effective scoping, reporting, and management/implementation of the projects. Directly and indirectly supports cross-functional teams of business unit leaders, analysts, internal stakeholders, and external partners (vendors) to facilitate the on-time. Perform other duties as assigned. Requirements Experience & Education: Minimum six years' combined experience in financial portfolio analysis, consumer and commercial loan underwriting requirements, or a closely related field Minimum bachelor's degree in business administration, finance, accounting, data science or related field, or more than six years of related experience. Knowledge: Strong knowledge of regulatory requirements, including but not limited to Equal Credit Opportunity Act (ECOA), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) / Anti-Money Laundering (AML), UDAAP (Unfair, Deceptive, or Abusive Acts or Practices), Allowance for Credit Losses (CECL/IFRS9 standards) Familiarity with loan underwriting, loan origination, loan growth, and financial statement analysis. Strong financial acumen with experience in budgeting, forecasting, and P&L management. Familiar with statistical methods (e.g correlation, regressing, clustering, etc.) Knowledge of data visualization tools like Tableau or PowerBI, Oracle Business Intelligence, or similar tools. Required Skills/Abilities: Strong proficiency in Microsoft Office applications, particularly Word and Excel. Advanced analytical, quantitative, and problem-solving skills. Proven ability to analyze loan portfolio performance and communicate risks effectively. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 5 pounds at times. Salary Description $92,668.80 - $115,836.00

Ensures all mortgage loans are processed and ready for underwriting in a timely, efficient, and accurate manner. Ensures that all loan application and processing requirements meet all Sunward guidelines, secondary market guidelines, and federal and state regulations to perfect the Credit Union's lien position. Compile and verify loan documentation to support member's loan application. Ensures accuracy of application in Loan Origination System. Completes any outstanding conditions and confirms loan is ready for Closing. Serves as a resource for the processing team. Essential Job Duties Review and analyze mortgage loan documents to ensure accuracy, completeness, lien position and vesting for the benefit of the member and minimize risk to the Credit Union. Verify loan application in mortgage loan origination system (LOS), to include credit, income, assets, etc. for accuracy, completeness, and to ensure compliance with Sunward guidelines, secondary market guidelines, and federal and state regulations. Follow up with members for additional information and documentation as required. Work with third-party vendors to submit orders as well as to review and resolve issues to minimize risk to the Credit Union. Satisfy all outstanding loan conditions. Exceed members' expectations through efficient, proactive, and accurate service to ensure superior member service via a variety of delivery channels. Provide a superior member experience by: Actively listening to and assessing the needs of the member Identifying and recommending solutions Referring members to the appropriate person or department Answer phone calls regarding mortgage questions accurately and professionally. Assist team with moderately complex processing issues that may arise. Serve as a resource to less experienced team members regarding job tasks. Assist with training of new department staff. Participate in the development and improvement of department procedures and processes. Be a champion for change regarding process improvements. Serve as back-up to other processors in their absence. Perform other duties as requested by management. Requirements Required Skills/Abilities: Possesses excellent interpersonal skills. Demonstrates daily the Credit Union's commitment to putting members first. Able to formulate creative solutions that strengthen the Credit Union's relationship with members and business partners. Demonstrates exceptional problem-solving skills. Demonstrates strong relationship management skills. Able to handle difficult situations in a positive and professional manner. Functions well within departmental and cross-functional teams. Able to accomplish objectives through teamwork and facilitation. Able to train others effectively. Demonstrates strong verbal and written communication skills; able to communicate lending-related topics clearly and succinctly to others. Possesses excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects, meet deadlines, and work under pressure. Able to process a higher volume of work. Able to act independently to satisfy loan conditions. Able to identify opportunities for improvement with processes and procedures in order to improve efficiency. Required Knowledge: Thorough knowledge and understanding of real estate lending processes, regulations, terminology, guidelines, and documents, including escrow accounts, HMDA, flood, TIL-Reg Z, and loan applications. Demonstrates ability to assist others with these topics. Proficient with Microsoft Office applications and able to learn third-party software programs. Education and/or Experience: Minimum three years' direct experience with real estate loans. Associate's degree or successful completion of a specialized course or study in real estate or related field desired. Physical Requirement: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 5 pounds at times. Salary Description $29.85-$37.32

Oversee all Credit Union collection activities, ensuring workflows align with departmental goals and comply with policies and applicable laws (including bankruptcy and FDCPA, UCC and other governing acts). Coordinates with third parties (attorneys, repossession agencies, insurance agents, and realtors) to mitigate risk and loss. Fosters a positive, growth-oriented team culture and shares loss mitigation expertise across departments. Collaborate with internal partners-including Mortgage, Loan Servicing, Lending, Contact Center, Portfolio Analytics and Branch Operations-to support members' loan needs. Requirements Main responsibilities: Hire, develop and lead the Loss Mitigation staff to ensure proper and timely processing of all collection transactions, making certain that members receive a high quality of service in harmony with the Credit Union's core purpose of being “Our Members' Trusted Partner for Financial Success”. Write and develop job descriptions as the department continues to grow to ensure the structure of the department is aligned to the organizational goals. Manage the loss mitigation function to minimize financial loss and legal/compliance risk to the Credit Union while maximizing assistance to members experiencing financial difficulty. Analyze and develop appropriate recommendations for workflows, loan restructuring, foreclosure, fraud, repossession and charge-offs. Coordinate solutions for recovery with the asset recovery manager. Assist with marketing of foreclosed property and approve repossession of vehicles. Prepare annual tax-reporting documents regarding charge-offs (that is, issue IRS Form 1099Cs as appropriate). Work closely with legal counsel on pursuing debtors. Participate in mediations and arbitrations and testify in court when required. Monitor, review and report collection activity performed on all delinquent loans, credit cards, overdrawn deposit accounts and returned checks. Oversee the administration of the Courtesy Pay program, including repayment plans. Prepare monthly reporting regarding delinquency trends, changes to strategy, and team member KPI's for submission to the VP of Special assets. Administer and monitor the collection system software AKUVO to ensure efficient and effective collection processes. Analyze and work with portfolio analytics to understand data being imported and to develop effective technical enhancements. Analyze, develop and recommend effective loss mitigation enhancements to increase service efficiency and effectiveness. Ensure compliance of documentation retention guidelines and storage for all collection files. Communicate effectively with senior management, staff, loan officers, peers and executive leadership team. Review and approves hardship requests from members experiencing financial challenges. Facilitate workout packets that are higher than the managers approval threshold, providing background and recommendations for each case. Prepare loan modifications. Oversee processing of garnishments (from all states' agencies and from private parties) and IRS tax levies; understand different processing requirements for different garnishments and levies. Provide superior member experience by fostering a department where Loss Mitigation reps: · Actively listen to and assess the needs of the members · Explain the features and benefits of targeted products and services · Offer targeted solutions to meet the members' needs Ensure proper reporting of loan-related information to third parties (including credit reporting agencies). Ensure accurate development and monitoring of department budget. Collect empirical data to help gauge the volume of the department's work, which should help ensure employees have the proper tools and resources to successfully perform the requirements of their job. Create development tools to help team members improve their performance and efficiency as it aligns with the credit unions goals. Performs other duties as assigned. Required Skills/Abilities: Possesses superior interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Able to handle difficult situations and people in a positive and professional manner. Possesses strong leadership skills. Consistently sets a good example and serves as a positive role model to others. Function well within departmental and cross-functional teams. Able to work proactively with team members in developing and achieving a common goal. Demonstrates willingness and ability to train others effectively. Able to supervise and train employees, to include organizing, prioritizing and scheduling work assignments. Able to review real estate appraisals and credit reports and detect possible errors. Exhibits exceptional problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully. Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects and meet departmental deadlines. Possesses superior verbal and written communication skills. Able to explain collection and/or lending-related topics to others clearly and succinctly. Knowledge: Exceptional understanding of applicable laws, including the Fair Debt Collections Practices Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, the UCC, and bankruptcy proceedings, as well as understanding how lawsuits and judgements operate in different states and how to domesticate judgments. Thorough knowledge of Sunward loan policies. Thorough knowledge of Credit Union products and services, features, and benefits. Advanced proficiency with personal computer applications (e.g., Microsoft Office applications, the Internet and artificial intelligence) demonstrates the ability to learn and effectively utilize multiple software systems, including third party collection software. Education and Experience: Minimum six years' collection experience in mortgages, consumer loans and credit cards. Minimum three years' experience in a supervisory or team lead role. Associate's degree or completion of a specialized course of study in business or related field, or equivalent experience. Bachelor's degree preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 20 pounds at times. Salary Description $80,699.20-$100,874.00 (Depending on Experience)

This role plays a pivotal part in advising, reviewing, and evaluating member's lending needs for personal loans and credit cards. Schedule: Monday-Friday 8:30AM-6:00PM (Day off during the week), Saturdays 8:30AM-2:30PM. Essential Job Duties: General loan responsibilities: Evaluate loan applications and documentation by confirming creditworthiness. Improve loan applications and documentation by informing the applicant of additional requirements. Complete loan contracts by explaining provisions to the applicant; obtaining signatures and notarizations; collecting fees. Help members by answering questions, responding to requests. Maintain confidence by keeping loan information confidential. Ensure compliance with all regulatory requirements and internal policies. Manage the loan process from application to disbursement and beyond, including regular follow-up with members to assess their financial status. Educate and advise members on such matters as appropriate financial planning, policies, and rates. Provide comprehensive memo notes for the underwriter's review that contain relevant information to assist in loan decision-making. Perform other duties as assigned by management. Consumer loan responsibilities: Input information into the consumer loan operating system. Manage the loan process from application to disbursement and beyond, including regular follow-up with members to assess their financial status. Evaluate credit worthiness and utilize credit reports to verify accuracy of the loan application. Verify and inspect collateral offered. Calculate loan payments, determine loan to value (LTV) and ascertain loan payoffs to other financial institutions. Requirements Required Skills/Abilities: Excellent interpersonal and negotiation skills. Excellent organizational skills and attention to detail. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Strong organizational skills in managing multiple initiatives. Strong analytical and problem-solving skills. Proficiency in assessing creditworthiness and understanding credit scoring systems Proven ability to meet and exceed sales targets Bilingual abilities may be preferred, depending on the market served Knowledge: Basic knowledge of consumer loan products, regulations, and market trends Basic knowledge of compliance with federal and state lending regulations (e.g., Equal Credit Opportunity Act, Fair Lending, Truth in Lending Act) Education and Experience: Minimum one year' experience in financial institutions or related experience Minimum high school diploma/GED or more than one year of related experience Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 5 pounds at times.

This role is a front-line member facing position that handles daily financial transactions, analyzes member's needs, performs consultative selling for our financial products, and ensures a smooth onboarding and membership experience. Support the credit union's mission, vision, and service standard. The role requires a high degree of integrity, compliance with regulatory standards, and a strong focus on delivering exceptional member service. Essential Job Duties: Teller Duties Processes member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing Processes various transactions and answer member account inquiries. Post transactions to member's account and maintain member records. Balances cash drawers at the beginning and end of shifts to ensure accuracy Balances cash drawer and other transactions correctly and according to standard operating procedures Issues cashier's checks, money orders, and bank drafts Verifies and reconcile daily transactions to maintain accurate records Proactively educates members of our products and services Member Service Duties: Resolves any issues and problems faced by members, providing timely and regular updates. Maintains a high level of professionalism and confidentiality in all member interactions. Assists members with the following: Deposit Accounts: Opening, closing, maintaining accounts and certificate of deposit. Monetary Transactions: Share draft orders, stop payments, statement copies, check deposits, and cash deposits/withdrawals. Deposit Services: Safe deposit boxes, direct deposits and payroll distributions, ATM/check card orders, pin numbers, and notary services. Loans: Credit card, loans, and bill payments Business Accounts- Open DBA, sole- Proprietor, LLC's and Corporations. IRA and Fiduciary transactions Upholds the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures. Reports unusual or suspicious activity in writing to the Risk, Legal and Compliance Department. Complete Currency Transaction Reports (CTRs) and submit them to the designated internal department for quality control in a proper and timely manner. Ensures all member interactions and transactions are conducted with integrity and in compliance with applicable laws and regulations. Performs other duties as assigned. Financial Sales Duties: Develops and maintains strong relationships with members, understanding their needs and providing tailored financial products and solutions. Engages with members to understand their financial situations and short-term and long-term financial objectives. Performs consultative selling to offer personalized products to members to help them achieve their financial goals. Collaborates with other departments, such as Investment Services, Consumer Lending, Mortgage and Business lending, to provide comprehensive financial guidance. Promotes financial products and services that are suitable for members based on their needs. Identifies opportunities for account and membership growth and cross-selling additional products or services. Maintains knowledge around products and services offered. Requirements Required Skills/Abilities: Excellent interpersonal and communication skills Excellent organizational skills and attention to detail. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Strong verbal/written communication skills Adaptability and willingness to learn new skills and technologies Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Knowledge: Ability to become thoroughly knowledgeable of Credit Union products and services, features, and benefits. Education and Experience: Minimum one year experience in financial industry or consultative sales role or related experience Minimum high school diploma, or more than one year of related experience. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Needs to be flexible with schedule to meet the needs of the organization and membership. Must be able to lift 20 pounds at times. Salary Description $20-$22 (Depending on Experience)

Job Scope: Responsible for administering and facilitating Sunward's third-party risk management, business continuity, and related risk programs under the direction of the VP, Risk Management. This role coordinates day-to-day program activities across vendor relationship owners (VROs) and business units, supporting both new and existing vendor due diligence, business continuity plan updates, and issue management tasks. It provides guidance to stakeholders on how to review, interpret, and meet program requirements, ensures adherence to established compliance procedures, and escalates concerns appropriately. This position also works closely with Legal, Information Security, and Compliance to coordinate technical and compliance reviews, and collaborates with VROs and internal partners to understand contract content, risk allocation, and potential gaps related to confidentiality, subcontracting, regulatory compliance, service levels, data requirements, and breach liability. It identifies operational issues, recommends refinements to processes, and ensures consistent application of standards across the organization, operating with limited autonomy and focusing on supporting departmental goals through strong coordination and operational enablement. Essential Functions Maintains Sunward's vendor management and business continuity policy and program, including program documentation. Ensures activities are performed and records are retained in compliance with applicable laws, regulations, and Sunward's policies and procedures, escalating concerns as necessary. Looks for opportunities to improve processes in the business continuity and third-party management lifecycles, recommending refinements to procedures and supporting program updates to enhance operational accuracy and efficiency. Administers and maintains software program(s) (e.g., Tandem) used for vendor, contract management, and business continuity functions, ensuring data accuracy and supporting front-line adoption of system changes. Supports VROs' review of contracts and updates of business continuity documents and other materials as part of due diligence, providing clear guidance on program requirements and expectations. Conducts review, in conjunction with Legal, of detailed technical and legal documents. Provides contract redlines to VROs and/or counsel and works with stakeholders to address gap areas or compliance issues within established procedures. Helps VROs and process owners evaluate vendor diligence documents and business continuity documentation-including financial statements and SOC reports-ensuring required reviews are completed accurately and consistently. Reviews vendor risk assessment outputs and business continuity documents to confirm risks have been appropriately assessed; follows up with VROs and business units to resolve inconsistencies and close gaps in documentation. Develops strong working relationships and maintains ongoing communication with VROs and business units to support day-to-day execution and consistent application of program standards. Provides reporting and analysis regarding overall program performance, including vendor risk, VRO adherence, and compliance with business continuity requirements, informing operational decision-making and tactical planning. Assists with regulatory examinations, audits, and similar inquiries, supporting documentation requests and helping prepare and execute management responses. Works with the VP, Risk Management to support business unit adherence to the risk acceptance program, helping ensure processes are followed and exceptions are escalated appropriately. Provides support to the VP, Risk Management in the development and maintenance of the issues management program, assisting with tracking, documentation, and follow-up actions. Performs other duties and responsibilities as assigned in support of departmental and organizational objectives. Requirements Qualifications: Experience and Education Minimum of six years of experience in risk management, business continuity, or vendor management within a financial institution. Demonstrated responsibility for vendor management and/or business continuity program documentation review preferred. Bachelor's degree in liberal arts, business administration, or related field, or equivalent experience. Leadership Competencies Demonstrates high ethical standards and monitors adherence to compliance procedures; conducts routine checks and raises/escalates compliance concerns to leadership as needed. Proven ability to diplomatically influence and contribute to institutional governance processes by coordinating stakeholders, facilitating consensus, and representing operational perspectives. Acts as an operational coach and enabler: provides guidance to VROs and process owners on program requirements, supports adoption of procedures, and follows up to prevent recurrence of issues. Applies practical judgment in day-to-day decisions within established policies and escalates issues outside precedent to the VP, Risk Management. Operates with limited budget authority and restricted autonomy-makes tactical decisions to maintain program continuity and refers strategic or cross-departmental exceptions upward. Self-starter with a high sense of urgency who manages multiple priorities and supports continuous operational improvement. Knowledge Practical knowledge of SOC reports and risk assessments (including inherent and residual risk, along with mitigation and controls) and how to apply those insights to operational workflows. Applied understanding of COSO, risk management frameworks, and/or NCUA examination practices, with the ability to translate findings into program actions. Familiarity with issue management and risk acceptance programs, able to assist in tracking, documentation, and escalation of issues. Proficiency in MS Office and experience administering vendor/BCP software (e.g., Tandem) to support operational execution of programs. Skills/Abilities Superior interpersonal skills focused on stakeholder coordination, influence, and clear communication across business units. Able to professionally represent the institution to regulators, strategic partners, and other third parties in an operational capacity, supporting audits, inquiries, and documentation. Performs effectively in cross-functional teams; strong individual and team contributor who facilitates collaboration among VROs, Legal, InfoSec, and Compliance. Excellent communication skills for understanding, synthesizing, and presenting technical material, policy, program documentation, and operational recommendations. Able to facilitate meetings efficiently, ensuring clarity of expectations, follow-up actions, and program alignment. Advanced business understanding (general banking knowledge preferred) applied to day-to-day program execution. Self-starter with a high sense of urgency and the ability to manage multiple priorities simultaneously with limited direction. Superior analytical skills and critical thinking; able to identify multi-dimensional issues, ask difficult questions, and recommend practical operational solutions. Willingness to learn and adapt quickly with a positive mindset. Proven organizational skills: prioritizes multiple tasks and projects, meets deadlines, and manages resources within established procedures. Understands and applies best practices, continually recommending process and service improvements while operating within defined policy limits. Physical Requirements/Work Environment Primarily office-based work with frequent use of computers, phones, and other standard office equipment. Ability to sit, stand, and work at a desk for extended periods throughout the workday. Occasional lifting or moving of light materials (up to 15-20 pounds) such as files or office supplies. May require participation in meetings, training sessions, or site visits within the organization. Work environment includes deadlines, audits, or regulatory review periods requiring focused attention and multitasking. Ability to communicate clearly in person, by phone, and electronically, including exchanging information with internal stakeholders and external partners. Minimal exposure to environmental hazards; primarily a standard office setting. Salary Description $92,668.80-$115,836.00 (Depending on Experience)

Job Scope: The Asset Recovery Specialist 1 supports post-charge-off recovery efforts by learning to evaluate charged-off loans for collectability, contacting borrowers under guidance to explore repayment options, and assisting with vendor relationships with third-party collection agencies. The role gains experience with skip tracing, reconciliation of recovery payments, levy processing, and vendor oversight tasks. Working closely with more experienced team members and following established procedures, this position helps advance the credit union's loss recovery and compliance strategies by contributing to recovery efforts while developing professionalism and understanding of regulatory requirements. Essential Functions Learn to process charged-off loans in accordance with credit union policy and regulatory requirements under guidance. Assist in reviewing loan history, collateral status, and borrower financials to begin assessing collectability. Accurately document charge-off decisions and complete loan system updates as directed. Support the processing and maintenance of accurate records for IRS Form 1099-C filings in compliance with applicable laws and regulations. Under supervision, initiate contact with borrowers after charge-off to discuss repayment, settlement, or workout options following established scripts and policies. Assist with negotiating and documenting settlements and repayment terms on consumer secured loans, unsecured loans, and credit cards within delegated authority. Practice handling sensitive conversations with professionalism and empathy while learning to protect the credit union's interests. Maintain accurate records of all member interactions and payment agreements in the system of record. Support the assignment of charged-off accounts to third-party collection agencies based on strategy and collectability as directed. Help monitor and evaluate performance of collection vendors, including recovery rates and compliance, and learn to escalate issues appropriately. Assist experienced staff in coordinating with agencies, audits, and escalations. Conduct skip tracing using approved tools and databases to locate borrowers or verify information with guidance. Assist in researching deceased, bankrupt, or out-of-contact borrowers for additional recovery options. Help monitor and reconcile recovery payments from members or third-party agencies. Ensure accurate application of recoveries to the appropriate loan accounts as trained. Prepare or assist with monthly reporting of post-charge-off collections, settlements, and agency activity. Learn to review and process Tax Levies and Child Support Bank Levies in compliance with applicable laws and regulations under guidance. Maintain detailed documentation of levy requests, actions taken, and funds remitted. Support communication with members and applicable government agencies regarding levy status and requirements. Follow policies and procedures to ensure all collection, levy, and recovery activities comply with FDCPA, UDAAP, UCC, and internal policy. Maintain detailed and organized records of collection efforts, levies, and payments. Support internal and external audits with necessary documentation and explanations. Perform other duties as assigned by management. Requirements Qualifications: Experience and Education Minimum 2 years of related experience in collections, charge-off recovery, skip tracing, or a similar financial services environment. Associate's degree in business or a related field OR an equivalent combination of education, coursework, certification, and related work experience providing foundational knowledge of collections or lending practices. Knowledge Foundational understanding of consumer lending, charge-off policies, levy processing, and recovery procedures, with willingness to build deeper expertise through training. Emerging familiarity with collection systems, vendor processes, or skip tracing platforms. Knowledge of MS Office (Excel, Word) and basic data reconciliation. Awareness of (or willingness to learn) legal collection processes and terminology, FDCPA, UCC, levy regulations, and consumer protection laws. Bilingual skills (English/Spanish) a plus. Skills/Abilities Developing skills in negotiation and conflict resolution, with openness to feedback. Ability to follow legal and regulatory compliance procedures accurately. Emerging ability to support vendor oversight and relationship management tasks under guidance. Analytical thinking and attention to detail when processing, reconciling, or documenting information. Effective time management and follow-through on assigned tasks. Professional communication with members, vendors, and team members; respectful and empathetic approach to sensitive situations. Physical Requirements/Work Environment This position is performed primarily in a professional office environment with extended periods of sitting at a desk, working on a computer, and using standard office equipment such as phones, copiers, and printers. Regular use of keyboard, mouse, and other data entry tools is required; ability to view and interpret data on screens for extended periods. Work is generally performed during standard business hours; however, the position may occasionally require evening hours to complete outbound member contacts, coordinate with vendors, or handle urgent levy processing. The role operates under a hybrid or in-office schedule based on business needs and may require flexibility in reporting location. Minimal lifting (up to 10 pounds) of files or office supplies may be required. Noise levels are typically moderate and consistent with a standard office environment. Salary Description $23.04-$28.80 (Depending on Experience)

Performs loan support in accordance with policies and established procedures while meeting all deadlines and performance expectations. Provides exceptional service to internal and external members in alignment with the Credit Union's core values. Supports the member and Credit Union staff by responding to loan inquiries with accuracy and professionalism. Shift Hours: Monday-Thursday 8:30AM-5:30PM, Saturdays 8:00AM-2:00PM. Fridays and Sundays off Job Duties: Responsible for and performs some or all of the following support functions of the Loan Service team: Take ownership of internal and external phone inquiries, including inquiries from the Contact Center and branches, by providing appropriate answers in a professional and knowledgeable manner, in accordance with the Credit Union's standard of commitment to service. Process various member requests in a timely manner, such as loan skip-a-pay, ACH set ups, loan coupon orders, subsequent actions, payoff requests, and out of country vehicle letters. Process daily batch jobs for all funds received such as loan payoff checks, insurance checks, etc. Balance transaction work before leaving for the day. Work all file maintenance requests to include assigned daily/weekly/monthly loan reports and select loan account corrections, adjustments and changes as requested by members and internal departments. Scan various loan documentation to in-house imaging system such as cover sheets, new vehicle titles, missing loan documentation, and various other documentations involving member accounts. This also includes scanning insurance policies to Allied Insurance Solutions. Move all consumer loan documents from funding folder to in-house imaging system, including producing bar code cover sheets. Ensure all required paperwork for all new loans, new credit cards, and GAP/MRC contracts are in the in-house imaging system. Deliver vehicle checks/titles to CUC information desk for members or dealers to pick up. Assist the Consumer Loan Servicing Specialist 2 as needed with vehicle license, titling, lien filing, additions and/or deletions on titles. Sort incoming department mail. Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department. Treat member and Credit Union information with the utmost confidentiality and security, striving to always be in alignment with the Credit Union's stated core purpose to become “Our Members' Trusted Partner for Financial Success”. Perform other duties as assigned by management. Requirements Experience and Knowledge: Minimum six months' experience in a financial institution. Minimum six months' experience providing customer service and resolving customer/member issues. Basic knowledge of consumer loans, loan documentation and other financial services. Thorough knowledge of Credit Union products and services, features, and benefits. Proficient in the use of personal computer applications (i.e. Microsoft Office products and the Internet) and in-house software. Demonstrates the ability to learn new software. Education: High school degree or GED equivalent. Interpersonal Skills: Demonstrates excellent interpersonal skills. Takes the initiative in responding courteously and efficiently to internal and external members through various delivery channels. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Functions effectively within a team environment. Communication: Demonstrates good oral and written communication skills. Other Skills: Experience in handling detailed type tasks. Demonstrates attention to detail and accuracy. Demonstrates ability to research and analyze issues. Displays excellent organizational and time management skills. Able to manage a heavy workload through prioritizing tasks, organizing paperwork and meeting deadlines. Salary Description $18.15-$22.69 / hour (Depends on Experience)

Application Deadline: 12/07/2025 Address: 5901 Menaul Blvd. NE Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities. Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions). Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast. Supports customer transactions needs based on customer traffic. Engages customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community. Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes. Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines. Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank's policies and procedures. Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customer's experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall customer experience. Contributes to business results and the overall experience delivered. May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction. Appropriate lending qualifications and designations. Working knowledge of personal and small business customer needs and solutions. Working knowledge of retail investments and lending products. Experience in financial services is an asset. Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications. Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience. Passionate commitment to helping our customers. Drive to deliver a personal customer experience. A focus on results and the ability to thrive in a consultative sales and team-based environment. Resourceful self-starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity. Salary: $41,714.00 - $65,000.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: ******************************************** About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at ************************* BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ************************** and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

This role will oversee Special Assets Team, managing Loss Mitigation and Asset Recovery teams, driving performance while upholding our commitment to member service and regulatory compliance. In addition to oversight of these teams, the role will be instrumental in building out programs to minimize loss of all products including mortgage, small business and all consumer loans, while effectively providing oversight to support all aspects of the past-due and non-performing loan accounts. Leadership: Liaise with managers/ supervisors, HR and OD to recruit, onboard, develop, and retain high-quality staff. Oversees managers'/ supervisors' processes related to daily workflow of the departments (i.e., Loss Mitigation and Asset Recovery). Provides constructive and timely one-on-ones and performance evaluations to department managers/ supervisors. Effectively coaches, mentors, motivates, and manages staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Union's high standard of quality. Ensures Special Assets Department fosters a productive, rewarding work environment that provides for the development of employees; meets all established goals and metrics; and operates within the Credit Union's core values. Main responsibilities: Where relevant, participates in the Credit Union's strategic planning process, while building out a comprehensive Special Assets Team. In conjunction with managers/ supervisors, develops and implements comprehensive loss mitigation strategies to minimize delinquencies and bad debt while maintaining member goodwill. Responsible for watching emerging trends in the market while being proactive in developing and implementing strategies to minimize delinquency in accordance with our strategic and financial goals and member needs. Oversee the process of problem loan modifications and liquidation plan submissions for loan products (e.g., SBA) to seek the best possible outcome for the CU and borrower, while abiding by SOP rules of NCUA / SBA, where applicable. Maintains, and develops where needed, policies / procedures for the department including desktop manuals and training guides. In conjunction with managers/ supervisors, manages vendors to ensure execution of department deliverables to meet overall strategic objectives. Recommends new vendors for debt collection practices, asset recovery services, sale of bad debt and related legal actions. Oversees managers'/ supervisors' daily operations of the loss mitigation and asset recovery departments, ensuring compliance with company policies and applicable legal requirements. Monitors and analyzes collections metrics to assess efficiency and effectiveness of processes and staff performance. Maintains the Special Assets Team dashboard. Provides oversight to processes for monitoring and reporting on aged accounts, past-due accounts, delinquencies and charge-offs through various analytical tools and dashboards. Develops and provides executive level monthly reports with analytics demonstrating enhancements to underwriting, dealer compliance and risk management of credit portfolios. Ensure timely and accurate reporting to loan officers, management, and the Board including reporting for the weekly past-due, monthly problem loans, quarterly asset quality, Loan Committee, and other reporting as necessary. Develops Quarterly Business Reviews showing business performance relative to business plans and strategic initiatives. Builds out, as volume increases, other teams within Special Assets for mortgage loan workouts and other consumer product workouts (e.g., hardship programs) in compliance with laws, rules and regulations. Responsible for Special Assets teams in the compilation of pertinent data, placement of contractors/ auditors, and management of expenses in workout situations. Analyzes data to report to Finance /Accounting on the financial deficiencies of non-performing loans and maintain/retain data and records on non-performing loans in Pass, Special Mention, and non-Performing status to support CECL and Call Reporting. Coordinate information flow between Special Assets teams and other CU personnel and/or departments as needed to manage problem accounts, primarily Portfolio Management and Loan Operations. Supports asset recovery teams' supervisor /managers in the repurchase of collateral and liquidation of assets on non-performing loans. Report results and problems to management to minimize loss. With asset recovery teams' supervisor /manager, manage internal and external resources required in the sale of repossessed assets, including personal property, business assets, vehicle inventory, and REO. Coordinate process for interaction with attorneys, business principals, and outside agents to limit exposure, fulfill requests for information, and communicate to all parties involved with non-performing loans. Ensure adherence to policies, procedures, and other appropriate compliance measures in handling Special Assets accounts. Distribute reporting to outside loan pool investors and act as primary contact regarding portfolio performance. Leads, motivates, and supports a large team within a time-sensitive and demanding environment. Oversight of negotiating delinquent accounts to secure payment arrangements in accordance with company policies. Collaborates with cross-functional teams, including risk, compliance, retail service, lending, and finance, to improve the member experience and address issues that contribute to payment delinquency. Establishes and maintains relationships with third-party collection agencies and legal counsel as necessary. Prepares and manages the department's budget, ensuring cost-effectiveness and resource optimization. Lead risk reviews with Sr. Management addressing portfolio performance and collections efficiency metrics Develops and enforces internal controls to reduce fraud and ensure adherence to collections policies and procedures. Creates and presents regular reports to executive management on the status of collections activities, including detailed analyses of high-risk accounts and recommendations for improving credit and collections processes. Performs other duties as assigned. Requirements Required Skills/Abilities: Excellent negotiation and conflict resolution skills Excellent organizational skills and attention to detail. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Strong organizational skills in managing multiple initiatives. Strong analytical and problem-solving skills. Proven ability to develop and implement effective collections strategies to maximize recoveries and reduce delinquencies. Thorough knowledge of consumer lending and SBA financing Solid understanding of liquidation aspects of SBA SOP. Strong knowledge of consumer lending, and related collection practices Extensive knowledge of accounting, financial statement analysis, cash flow, and credit workout/collections Knowledge of financial and legal processes of all aspects of commercial lending Solid sense of compliance needs, as they relate to FDCPA, SCRA and other regulatory requirements. Expertise in creating and presenting ideas to executive management. Three or more years in a management role, providing leadership, coaching, guidance and training, and contributing to staff development. Other Skills: Sense of urgency and understanding of timeliness on value to company Works well with all team members and seeks holistic opportunities for continuous improvement. Ability to manage multiple projects/processes simultaneously and can act judiciously in ambiguous situations. Ability to make sound business decisions based on policies and procedures. Excellent oral/written communication, interpersonal, persuasive communication and presentation skills Ability to lead by example and to motivate a team to reach a common goal. Ability to interface with all levels of management. Excellent organizational skills Knowledge: Strong knowledge of federal, state, and local laws and regulations related to debt collection Strong financial acumen with experience in budgeting, forecasting, and P&L management Education and Experience: Minimum 12 years' experience in collections, debt recovery, leadership or a closely related field Minimum bachelor's degree in business administration, or related field, or more than 12 years of related experience. Salary Description $165,300 - $220,400 (Depending on Experience)

Develops positive relationships with internal and external members, exhibiting the Credit Union's core values to enhance membership growth and loyalty while meeting the member's financial needs. Effectively analyzes all available information to identify and recommend the best products and services in order to exceed member expectations. Works effectively in a fast-paced environment with a variety of demands. Job Duties: Assist members with any account related services Exceed members' expectations through efficient, proactive and accurate service to ensure superior member service via a variety of delivery channels Provide a superior member experience by: Actively listening to and assessing the needs of the member Explaining the features and benefits of targeted products and services Offering targeted solutions to meet the member's needs Focusing on phone availability to ensure we are assisting members as efficiently as possible Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty Uphold the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures Report unusual or suspicious activity in writing to the Legal and Compliance Department Ensure member and Credit Union information is treated with utmost confidence and security, including adherence to member identification and shred procedures, to support the Credit Union's core purpose of being the member's trusted partner Observe and communicate in a timely manner all potential risks to ensure the safety and security of the members and employees Contribute to a productive, team-oriented work environment while meeting all established goals and metrics, and operating within the Credit Union's core values Develop and maintain up to date and thorough knowledge of Sunward policies, procedures, systems and processes Able to work in a fast-paced environment, successfully meeting service level agreements Complete annual BSA and OFAC training Perform other related duties as assigned Requirements Experience and Knowledge: Minimum one year' customer service experience. Prior financial institution and/or contact center experience preferred. Thorough knowledge of Credit Union products and services, features, and benefits. Exhibits ability to cross-sell effectively. Demonstrated sales skills and a willingness and ability to apply those skills on the job through incoming member calls and outbound follow-up calls. Proficient with the use of personal computer applications. Demonstrates ability to learn and effectively utilize in-house programs and third-party software. Education: High school diploma or GED equivalent. Interpersonal Skills: Possesses strong interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Able to handle difficult situations and persons in a positive and professional manner, exhibiting empathy and understanding. Able to formulate creative solutions that strengthen the Credit Union's relationship with members. Functions effectively within a team environment. Communication: Possesses strong verbal/written communication skills. Demonstrates excellent telephone etiquette. Must be able to establish rapport with members over the phone. Able to explain financial concepts, policies and procedures clearly and succinctly to others. Other Skills: Demonstrated ability to ensure that documentation produced is accurate and meets all organizational guidelines and policies. Exhibits problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully. Maintains high standards in accuracy, adaptability, and initiative. Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks effectively. Salary Description $20-$22 (Depending on Experience)

* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success * Follow established policies in accordance with the bank and the supervisor s direction * Accountable for the personal achievement of monthly new account production as assigned by upper management * Participate in an active sales environment that may require in-store aisle prospecting * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations * Receive cash and checks for deposit, verify amounts, and look for check endorsements * Examine cash carefully to guard against acceptance of counterfeit checks and identification * Enter transactions into computer and issue customer receipts * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit * Process western union wires and cash advances * Cross-sell bank services and products * Provide bank services to a diverse customer base, including a large Spanish speaking population * Perform other tasks requested by supervisors as they relate to the bank and its functions * Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels Environmental and Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Ability to work in a high volume, stressful and noisy environment * Schedules are prepared based on business need and subject to change at any time * Operate a computer and other office machinery * Ability to lift up to 50 lbs. FNBT is an equal opportunity employer. * At least 18 years of age * High school diploma, high school equivalency or currently attending high school * Six months of work experience in a retail or customer service environment preferred * Must be able to work a flexible schedule including evenings, weekends, and holidays * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment