First National Bank Texas jobs in Killeen, TX

* Properly process chargebacks * Properly report fraud transactions * Review and process rejected claims * Process re-presentments and attach merchant documents to cases * Review transactions on system generated reports for proper authorization and process chargebacks on bank-initiated claims * Properly update cases to reflect chargeback status, corresponding accounting entries, and actions related to the chargeback * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds * Position level dependent upon experience FCBI is an equal opportunity employer. * At least 18 years of age * High School Diploma or Equivalent * Chargeback experience preferred * Professional written and verbal communication skills * Working knowledge of Microsoft office and general office equipment * Ability to work with minimal supervision * Detail oriented and ability to organize and prioritize * Capable of meeting deadlines * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation according to company policy

* Assist customers with consumer loan inquiries * Maintain a basic working knowledge of lending products and services * Maintain a satisfactory service level regarding call volumes and document preparation * Interview customers regarding loan details and answer questions * Type loan contracts * Prepare reports * Process loan applications * Assist in loan closings * Process loan transactions * Research history on current loans * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift 25 pounds FNBT is an equal opportunity employer. * At least 18 years of age * High School Diploma or equivalent * Must have strong and accurate typing and data entry skills * Must have strong PC knowledge * Must have good phone etiquette and customer service skills * Ability to organize and prioritize * Able to effectively work with employees at all levels * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation and drug screen according to company policy

* Oversee and provide active management of the Bank's loan operations function * Initiate, develop, and implement appropriate operating policies and procedures * Leverage expertise to optimize and maintain the Bank's loan operating systems * Lead loan operations team to achieve maximum level of performance * Manage and provide guidance, leadership, and coaching to personnel on the loan operations team * Oversee the preparation of monthly reports related to the Bank's lending function * Ensure departmental compliance with bank policies, procedures, laws, and regulations * Participate in the development and implementation of the Bank's strategic objectives * Assist with special projects and perform other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer.

* Investigate and resolve EFT cases, ensuring Reg. E compliance * Ability to review and analyze bank archival records, public records, and non-public records * Interview customers to obtain additional or clarifying information * Contact merchants to obtain necessary information to investigate disputed transactions * Properly handle customer inquiries regarding an existing or previous dispute * Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation * Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability * Properly submit requests to escalate chargebacks for Pre-Arbitration * Write detailed and concise notes to justify case decisions * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned * Position level based on experience and ACE promotion program completion Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FNBT is an Equal Opportunity Employer * At least 18 years of age * High School Diploma or Equivalent * Customer service experience preferred * Prior case management, collection, or investigation experience preferred * Professional written and verbal communication skills * Working knowledge of Microsoft office and general office equipment * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions with minimal supervision * Detail oriented and ability to organize and prioritize * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation according to company policy

* Provide prompt, efficient and friendly service to all customers * Explore customer financial needs to recommend services and products * Conduct business development visits to promote the bank s services and products * Assist customers with banking/financial needs * Remain knowledgeable about products, fees, policies and current offers to assist customers with product suggestions * Cash handling and adherence to proper balancing procedures * Accountable for the achievement of monthly targets as assigned * Operate the cash vault according to established policy and procedures * Balance the ATM and coin machine * Assist customers through the commercial teller window * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Schedules are prepared based on business need and subject to change at any time. * Operate a computer and other office machinery * Ability to lift up to 50 lbs FNBT is an equal opportunity employer.

* Investigate Digital Banking fraud alerts * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters * Complete tasks accurately and timely * Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other tasks as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds *Position level dependent upon experience FNBT is an Equal Opportunity Employer

* Assist customers with consumer loan inquiries * Maintain a basic working knowledge of lending products and services * Maintain a satisfactory service level regarding call volumes and document preparation * Interview customers regarding loan details and answer questions * Type loan contracts * Prepare reports * Process loan applications * Assist in loan closings * Process loan transactions * Research history on current loans * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift 25 pounds FNBT is an equal opportunity employer.

* Oversee and provide active management of the Bank's loan operations function * Initiate, develop, and implement appropriate operating policies and procedures * Leverage expertise to optimize and maintain the Bank's loan operating systems * Lead loan operations team to achieve maximum level of performance * Manage and provide guidance, leadership, and coaching to personnel on the loan operations team * Oversee the preparation of monthly reports related to the Bank's lending function * Ensure departmental compliance with bank policies, procedures, laws, and regulations * Participate in the development and implementation of the Bank's strategic objectives * Assist with special projects and perform other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer. * Bachelors Degree or equivalent related work experience * 10+ years experience in loan operations, loan servicing, or equivalent preferred * 5+ related management experience preferred * At least 18 years of age * Must be detail oriented with the ability to multi-task * Must be analytical and organized * Must be a self-starter and able to meet all deadlines * Must communicate effectively, both verbal and written, with good presentation skills * Proficient in Microsoft Office * Possesses clear understanding and complies with all bank procedures, laws, and regulations * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation and drug screen according to company policy

* Use multiple vendor programs to query and extract data for analysis * Maintain datasets using Oracle/SQL * Integrate automation, ETL/ELT of data, and perform exception handling * Create, maintain, and distribute assigned department reporting * Assist in reconciliation of data loads into relational and dimensional databases * Review department reports for accuracy prior to distribution * Perform research and analysis on assigned areas as directed * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FNBT is an equal opportunity employer. * At least 18 years of age * High School Diploma or equivalent * Bachelor's Degree in Information Technology, Accounting, or Finance preferred * Proficient in Microsoft Office with a minimum of one year of analytical experience * Must be innovative, analytical, and adaptive to working with various applications * Understand database structures, query languages, and reporting metrics * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass a background investigation according to company policy

* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance * Accurately record customer reason for disputing transactions * Properly respond to customer inquiries regarding existing disputes * Research transaction entry modes and additional data * Meet assigned deadlines and goals * Regular and predictable attendance and punctuality * Other duties as assigned Position level will be dependent upon internal and external experience Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer. * At least 18 years of age * High school diploma or equivalent * Working knowledge of Microsoft Office and general office equipment * Able to communicate in a professional manner verbally and in writing * Able to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success * Follow established policies in accordance with the bank and the supervisor s direction * Accountable for the personal achievement of monthly new account production as assigned by upper management * Participate in an active sales environment that may require in-store aisle prospecting * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations * Receive cash and checks for deposit, verify amounts, and look for check endorsements * Examine cash carefully to guard against acceptance of counterfeit checks and identification * Enter transactions into computer and issue customer receipts * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit * Process western union wires and cash advances * Cross-sell bank services and products * Provide bank services to a diverse customer base, including a large Spanish speaking population * Perform other tasks requested by supervisors as they relate to the bank and its functions * Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels Environmental and Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Ability to work in a high volume, stressful and noisy environment * Schedules are prepared based on business need and subject to change at any time * Operate a computer and other office machinery * Ability to lift up to 50 lbs. FNBT is an equal opportunity employer. * At least 18 years of age * High school diploma, high school equivalency or currently attending high school * Six months of work experience in a retail or customer service environment preferred * Must be able to work a flexible schedule including evenings, weekends, and holidays * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Investigate and resolve EFT cases, ensuring Reg. E compliance * Ability to review and analyze bank archival records, public records, and non-public records * Interview customers to obtain additional or clarifying information * Contact merchants to obtain necessary information to investigate disputed transactions * Properly handle customer inquiries regarding an existing or previous dispute * Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation * Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability * Properly submit requests to escalate chargebacks for Pre-Arbitration * Write detailed and concise notes to justify case decisions * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds *Position level dependent upon experience FCBI is an equal opportunity employer.

* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance * Accurately record customer reason for disputing transactions * Properly respond to customer inquiries regarding existing disputes * Research transaction entry modes and additional data * Meet assigned deadlines and goals * Regular and predictable attendance and punctuality * Other duties as assigned Position level will be dependent upon internal and external experience Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer.

* Investigate Digital Banking fraud alerts * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters * Complete tasks accurately and timely * Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other tasks as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds * Position level dependent upon experience FNBT is an Equal Opportunity Employer * At least 18 years of age * High school diploma or equivalent * Bilingual (English/Spanish) required * Working knowledge of Microsoft office and general office equipment * Ability to communicate in a professional manner verbally and in writing * Ability to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Capacity to work with frequent interruptions and perform repetitive tasks * Demonstrate emotional control under stress and strict deadlines * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Provide prompt, efficient and friendly service to all customers * Explore customer financial needs to recommend services and products * Conduct business development visits to promote the bank s services and products * Assist customers with banking/financial needs * Remain knowledgeable about products, fees, policies and current offers to assist customers with product suggestions * Cash handling and adherence to proper balancing procedures * Accountable for the achievement of monthly targets as assigned * Operate the cash vault according to established policy and procedures * Balance the ATM and coin machine * Assist customers through the commercial teller window * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Schedules are prepared based on business need and subject to change at any time. * Operate a computer and other office machinery * Ability to lift up to 50 lbs FNBT is an equal opportunity employer. * At least 18 years of age * High school diploma or equivalent * Ability to communicate clearly and professionally in both Spanish and English * 3-6 Months experience working in a customer service environment preferred * 3-6 Months experience handling and balancing large sums of money preferred * Strong desire and ability to build long term customer relationships through passion, commitment, listening and understanding. * Ability to work a flexible schedule including evenings, weekends, and holidays. * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Investigate and resolve EFT cases, ensuring Reg. E compliance * Ability to review and analyze bank archival records, public records, and non-public records * Interview customers to obtain additional or clarifying information * Contact merchants to obtain necessary information to investigate disputed transactions * Properly handle customer inquiries regarding an existing or previous dispute * Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation * Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability * Properly submit requests to escalate chargebacks for Pre-Arbitration * Write detailed and concise notes to justify case decisions * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned * Position level based on experience and ACE promotion program completion Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FNBT is an Equal Opportunity Employer * At least 18 years of age * High School Diploma or Equivalent * Customer service experience preferred * Prior case management, collection, or investigation experience preferred * Professional written and verbal communication skills * Working knowledge of Microsoft office and general office equipment * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions with minimal supervision * Detail oriented and ability to organize and prioritize * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation according to company policy

* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. * Evaluate customer relationships, new and existing account holders, to offer bank products and services * Follow established policies in accordance with the bank and the supervisor s direction * Accountable for the personal achievement of monthly new account production as assigned by upper management * Participate in an active sales environment that may require in-store aisle prospecting * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations * Receive cash and checks for deposit, verify amounts, and look for check endorsements * Examine cash carefully to guard against acceptance of counterfeit checks and identification * Enter transactions into computer and issue customer receipts * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit * Process western union wires and cash advances * Cross-sell bank services and products * Provide bank services to a diverse customer base, including a large Spanish speaking population * Perform other tasks requested by supervisors as they relate to the bank and its functions * Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels Environmental and Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Ability to work in a high volume, stressful and noisy environment * Schedules are prepared based on business need and subject to change at any time * Operate a computer and other office machinery * Ability to lift up to 50 lbs. FNBT is an equal opportunity employer. * At least 18 years of age * High school diploma, high school equivalency or currently attending high school * Ability to communicate clearly and professionally in both Spanish and English * Six months of work experience in a retail or customer service environment preferred * Must be able to work a flexible schedule including evenings, weekends, and holidays * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Properly process chargebacks * Properly report fraud transactions * Review and process rejected claims * Process re-presentments and attach merchant documents to cases * Review transactions on system generated reports for proper authorization and process chargebacks on bank-initiated claims * Properly update cases to reflect chargeback status, corresponding accounting entries, and actions related to the chargeback * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds *Position level dependent upon experience FCBI is an equal opportunity employer.

* Investigate Digital Banking fraud alerts * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters * Complete tasks accurately and timely * Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other tasks as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds * Position level dependent upon experience FNBT is an Equal Opportunity Employer * High school diploma or equivalent * At least 18 years of age * Working knowledge of Microsoft office and general office equipment * Ability to communicate in a professional manner verbally and in writing * Ability to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Capacity to work with frequent interruptions and perform repetitive tasks * Demonstrate emotional control under stress and strict deadlines * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment