First Northern Bank jobs in Dixon, CA - 285 jobs

What You ll Do This role oversees all facets of the Bank s Investment Services division, implementing strategies for continued growth in assets, clients, and performance, while ensuring retention of talent, assets, and client relationships. A key priority is maintaining an environment where high-performing, industry-leading financial advisors thrive within an entrepreneurial culture and diverse business models. The Team Leader works closely with executive leadership, senior management, and internal partners to align investment services with organizational goals and regulatory requirements. Responsibilities Include Develop and execute strategies to achieve growth and retention objectives for assets, clients, and advisor performance. Collaborate with executive leadership and senior managers to align investment services with institutional priorities. Support business development initiatives, marketing strategies, and client engagement programs. Build and maintain strong relationships with broker/dealer, product sponsors, internal business partners, financial advisors, support teams, peer leaders, and other investment services leaders. Represent the Bank at key events and maintain visibility within the market to support business development. Ensure all investment activities comply with state and federal regulatory requirements, broker/dealer standards, and internal policies. Provide oversight to internal compliance team to monitor, manage, and mitigate risk. Lead a team of investment professionals, fostering a collaborative and high-performance culture. Regularly review and assess performance, profitability, and key metrics; adjust strategies as necessary. Stay current on market trends, economic conditions, and industry developments to inform strategic decisions. Research and recommend complementary products, services, and operational efficiencies to enhance client relationships. What You ll Need to be Successful Judgment and Discretion maintaining confidentiality of sensitive information; exhibit sound and accurate judgement and make timely decisions Collaboration ability to work well with other departments and individuals, maintain communication needed to keep the workflow going Communication effective verbal, written and interpersonal communication skills Productivity use time efficiently, sense of urgency around deadlines and commitments Analytical Skills strong problem-solving and critical thinking skills Service promptly respond to requests for service and assistance Qualifications Bachelor s degree in finance, Economics, Business Administration, or related field (master s preferred). Series 6,7, 63, and insurance licenses required; Series 24 preferred or equivalent. Minimum 10+ years of experience in investment services, including 3 years of leadership responsibilities. Proven ability to implement growth strategies and lead high-performing teams. Strong knowledge of investment products, portfolio management, and compliance requirements. Exceptional communication, relationship-building, and strategic thinking skills. Why You Should Apply Full-time position with excellent compensation and benefits package Generous time off programs Bonus program Profit-sharing Discounted stock purchase program Excellent growth and development opportunities And much more! Pay Range (Salary): $68,640.00 - $70,304.00/year The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management. First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status. The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.

A community-focused bank in Walnut Creek is seeking an Associate General Counsel to support securities compliance and legal document preparation. The role requires collaboration with senior management and the Board of Directors, advising on SEC filings and regulations. Strong organizational, communication, and leadership skills are essential. Candidates should have a JD, relevant Bar admission, and extensive experience in corporate governance and securities law. The position offers a salary range of $180,000 - $270,000 annually. #J-18808-Ljbffr

TITLE: CARD INVESTIGATIONS PROGRAM ADMINISTRATORSTATUS: EXEMPTREPORTS TO: MGR - CARD INVESTIGATIONSDEPARTMENT: CARD INVESTIGATIONSJOB CODE: 11118 PAY RANGE: $70,400.00 - $85,000.00 ANNUALLY GENERAL DESCRIPTION: Supports the Manager, Card Investigations and the Director of Fraud Services with the development, implementation, and management of assigned projects including, but not limited to new products and product enhancements, system/report enhancements, and promotions. Is a Credit Union subject matter expert on most card investigation related items and dispute system configurations and management. Collaborates with various professionals throughout the organization such as IT programming, Risk and Compliance, Card Operations, and the Project Management Office to provide criteria, direction, and background of initiatives. Keep Card Investigations team informed of all Visa and Regulatory changes that effect their position. TASKS, DUTIES, FUNCTIONS: Responsible for maintaining all Card Investigations-related service levels and regulatory requirements are met. This includes providing management updates on internal service levels, KPIs, QA scores and overall health of Card Investigations program. Assist with defining the project scope and objectives for Card Investigations-initiated projects, and promotions and develops detailed work plans, schedules, project estimates, resource plans and status reports, in order to meet the Credit Unions current and future strategic initiatives for Card Investigations, operating expenses, and compliance. Complete research, analysis, and recommendations on system enhancements to improve existing workflows and system navigation. Maintains a thorough understanding of state and federal and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Document project activities, follow-up and resolve problem situations, update management on progress and problem situations. Make recommendations to management based on research and analysis results. Participates in project meetings and is responsible for project tracking and analysis for Card Investigations-initiated projects. Responsible for daily system administration tasks that include assigning security permissions, add & modify users, and other related tasks for Visa Online, Dispute System, Case Management, Client Central, Single Point Corrections, and Springboard. Auditing of the current user report for shell additions and/or change. Assist with testing and validation system enhancements. Create/update departmental procedures and assist Retail admin with Branch and Contact Center procedures, FAQ, weekly updates/reminders related to Card Investigations. Assist with RFP responses. Provide cost benefit analysis and proposed responses to various RFP concerns. Perform liaison functions with external contacts, processors, vendors, and associated organizations. Responsible for vendor management and service levels. Assume related responsibilities as required. Interface with programmers on card services initiatives; giving direction on requirements, testing and implementation. Back-up and work in conjunction with the teams Senior Specialist to help assist and lead technicians and Specialist with training and coaching and development opportunities. Lead department project using the project management program in place of a corporate manager. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Must work independently with minimal direction and exhibit own initiative. Effective project management skills are required to manage the implementation of projects, prepare recommendations, perform analysis, and to accomplish other project management functions as listed. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff, IT programmers, Project Management Office, Senior Managers. EXTERNAL: Vendors, suppliers and other financial institutions. QUALIFICATIONS: EDUCATION: Bachelor's degree in Business, Finance or related field or equivalent work experience. EXPERIENCE: 2 or more year's project management or project management support and experience in a card services environment and processing platforms preferred. Exposure to process development/improvement methodologies. KNOWLEDGE/SKILLS: Keeps abreast of established Card Investigations and Credit Union rules, regulations, policies, and practices. Strong personal computer skills Independent work methods Oral and written communication and numerical skills. Ability to read, analyze, and formulate business processes. Must be able to apply analytical skills and processes to problem solving in assigned projects Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to formulate ideas and recommendations both orally and in writing for presentation to management. Experience with Credit Card systems and software. Experience with MS Project Software desired. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Unusually long work hours may be required to accomplish assigned tasks. Occasional local and statewide travel by car or public conveyance LICENSES/CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 01/14/2026

TITLE: LEARNING PROFESSIONAL ISTATUS: EXEMPTREPORTS TO: MANAGER - ENTERPRISE DEVELOPMENTDEPARTMENT: LEADERSHIP AND ENTERPRISE DEVELOPMENTJOB CODE: 11552 PAY SCALE: $70,400.000 - $78,000.00 ANNUALLY GENERAL DESCRIPTION: The Learning Professional I plays a crucial role in designing and delivering various learning and development programs and initiatives. This includes but is not limited to New Hire Orientation, Role-Specific Enablement, Strategic Program Support, Career Coaching, and Career Pathing. They assume foundational responsibilities related to the design, development, and delivery of learning and development programs. TASKS, DUTIES, FUNCTIONS: Design, implement, facilitate, analyze, and update training courses and workshops to build capabilities, advance talent, and transform the organization. Deliver training sessions, workshops, and presentations to employees, ensuring effective communication and engagement. Conduct basic needs assessments to identify skill gaps and learning requirements within the organization. Assist in the administration of the Learning Management System, including user management, course assignments, and tracking employee progress. Coordinate logistics for training sessions, such as scheduling, room setup, and participant communication. Coordinate, evaluate, and maintain training programs, including associated completion data and reports. Collaborate with team members and stakeholders to gather information and ensure alignment of learning initiatives with organizational objectives. Utilize basic technologies and tools to enhance learning delivery, such as multimedia presentations and simple e-learning modules. Assist in maintaining and updating learning-related content on the organization's intranet or internal platforms. Provide basic support for career development initiatives, including resources and information for employees seeking career advancement. Contribute to the development and delivery of onboarding programs for new hires. Support the maintenance of the Leadership & Enterprise Development calendar, ensuring timely execution of training programs. Collect feedback from participants and assist in basic evaluations of training effectiveness. Engage in professional development opportunities to stay informed about learning and development trends and best practices. Curate content from reliable sources to enhance learning materials and programs. Make recommendations to the Sr. Learning Professionals and Leadership regarding opportunities for improvement in the training programs. Manage the general inbox and intranet to provide accessible information and resources. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Strong written and verbal skills and the ability to present information positively, professionally, logically, and concisely. The ability to facilitate effective training sessions and create job aids and complementary documents to engage, educate, coach, and motivate participants by example in all training activities. Foundational instructional design skills to assist with designing programs and classes, both instructor-led and on-demand. The ability to multi-task effectively and to work productively with short timelines. Strong team skills and the ability to work constructively and collaboratively with management, peers, and other departments. Ability to communicate with a wide variety of technical and non-technical audiences, internally and externally, through both written and verbal communication in technical and business terms as needed. Must possess sufficient manual dexterity to skillfully operate a personal computer and other standard office equipment, such as multi-purpose copier and telephone. Ability to work closely with peers and build strong partnerships with key stakeholders. Make sound decisions in the absence of detailed instructions. Must have the ability to work on own initiative. Must be able to work under tight deadlines. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Employees EXTERNAL: Training Associations, community organizations and vendors. QUALIFICATIONS: EDUCATION: Minimum of a two-year college degree or completion of specialized certification or licensing. A bachelor's degree in a relevant field, such as Education, Training and Development, or a related discipline is preferred. Additional experience in lieu of a degree may be considered. EXPERIENCE: One to three years of similar or related experience in a learning function including facilitation, delivery, curriculum development, analyzing course and program feedback for improvement. PHYSICAL REQUIREMENTS: Combined sitting, standing, and moving throughout the day performing work-related functions. Vision in the normal range to accomplish tasks. Hearing within the normal range required. A device to enhance hearing will be provided if needed. Frequent travel may be required. LICENSES / CERTIFICATIONS: A valid California Driver's License is required. Association for Talent Development (ATD) certification, SHRM, or other relevant certifications are preferred. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

TITLE: BUSINESS ACCOUNT AND LOAN SERVICING REPRESENTATIVESTATUS: NON-EXEMPTREPORTS TO: SUP - BUSINESS ACCOUNT AND LOAN SERVICINGDEPARTMENT: BUSINESS MEMBER SUPPORTJOB CODE: 11737 PAY RANGE: $25.02 - $26.50 HOURLY GENERAL DESCRIPTION: The role of a Business Account and Loan Servicing Representative requires a dynamic and driven individual with a strong commitment to service excellence. This individual excels in delivering outstanding service, employing effective call handling methods to ensure a positive and memorable member experience. As a Business Account and Loan Servicing Representative, they hold a vital position in strengthening the Business Member Support department. Their responsibilities are to be primary point of contact for business members, responding promptly to inquiries, resolving issues, and providing ongoing support and guidance. Additionally, collaborate with internal teams, including lending, treasury management, and other business partners, to deliver comprehensive solutions to business members. TASKS, DUTIES, FUNCTIONS: Meet and achieve established performance standards commensurate to grade level with phone efficiency and quality from the Business queue in a fast-paced environment. Resolve business member issues relating to online banking, business deposit products, business lending products and money movement services products. Maintain and effectively leverage a thorough knowledge of Golden 1 Credit Union business deposit and loan policy and procedures. Engage in conversations centered around business member's needs, specifically focusing on credit, deposit, and servings process needs of the member assist in growing their business. Initiates contact with new members within 2 days of their membership initiation and conducts a follow-up after 2 weeks. Modifying or setting up ACH forms for Commercial Real Estate (CRE), loans, and credit cards. Assist with all requests submitted through the Business Account and Loan Servicing Phone Queues, email boxes, and faxes. Demonstrates advanced Credit Union knowledge, ability to resolve issues, digital support, and escalations with minimum guidance. Foster a positive and engaging work environment. Inspire others through words and actions; ensure positive employee morale throughout Golden 1, by embracing our mission, vision, and core values. Effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. Maintain a thorough understanding of the state and federal laws and regulations related to credit union compliance that are appropriate to the position. Handles general inquiries and questions from members by demonstrating understanding of member needs, concerns and/or frustrations. Responding by demonstrating care, concern, and an appropriate sense of urgency. Perform multiple internal queues and maintain service levels and regulatory requirements. Proactively conduct a comprehensive needs assessment for our business members, aiming to identify tailored financial products and services that align with their unique requirements and contribute to their success. Deliver exceptional member service while actively listening, efficiently gathering information, understanding member concerns, and resolving issues effectively. Empathize, clear communication, and provide tailored solutions to ensure member satisfaction and loyalty. Educates members about our products to foster loyalty and retention. Identifies opportunities to assist members with Golden 1 product or service offerings and diligently documents interactions in the internal ticketing system. Perform routine tasks such as handling inquiries, resolving problems, and maintaining a high-quality customer experience within the bounds of work guidelines, policies, and regulations. Identify and implement process efficiencies and escalate procedural updates to Sr. and above for approval. Identify and resolve issues that arise outside of the normal course of business. Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented. Productively works to improve the standard way of doing things, anticipating issues to prevent problems before they occur. Perform general account maintenance, which may include payment corrections. Perform post funding services, such as payoff requests and prepayment penalty calculations. Process loan payoffs, demands, and requests for reconveyance. Field inbound calls and member inquires. Must be able to perform amortizations of Commercial Loans. Meet production deadlines daily while cognizant with quality and quantity in a fast- paced environment. Must demonstrate functional knowledge of all compliance courses annually and must review and pass all regulatory tests and courses pertaining to their job functions including internal credit union policies. Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals. Participates and contributes to a positive teamwork environment, which encourages team commitment to corporate, division, and departmental goals. Perform additional duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to interact with staff and members to perform follow-up on research requests, inquiries, and concerns. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment such as a personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Regularly engage in verbal and written communication with various departments, including ACH departments, Wire Department, BMS department, Business Relationship Officer, Commercial Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, Learning and Development, and Digital Team. Internal discussions primarily revolve around research topics. EXTERNAL: Corresponds effectively and professionally in consultative conversations with Golden 1 business members and prospective business members via Business Online Platform, secured messaging, e-mail and telephone. QUALIFICATIONS: EDUCATION: Bachelor's degree or equivalent work or educational experience in servicing business and commercial loans preferred. EXPERIENCE: Minimum two years of experience with Business Account and Loan Products including Commercial Real Estate and Commercial and Industrial, Business Loan Servicing/Processing/Documentation and Business account servicing required. KNOWLEDGE / SKILLS: Excellent PC skills, with the ability to learn and train in new software. Excellent interpersonal skills with the ability to present a professional image to management, staff, and outside contacts. Solid understanding of Commercial Loan Products Familiarity of business products, services and compliance requirements required. Excellent organizational, time management and communication (verbal and written) skills. Shares knowledge freely to help others succeed. Fully participates in meetings, proactively bringing forward relevant information, ideas and potential solutions. Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving. Positively adapts to changes in Golden 1 and/or changes in own role and helps others to do the same. Ability to manage multiple tasks and demands, to work independently and as a team member, and to meet deadlines and effectively adjust to changing priorities. Reliable work attendance Full-time hours required, with additional hours as necessary including weekends. Basic knowledge of the following systems: Microsoft Office (Word, Excel and Outlook), eFunds, Verafin, Q2, DNA, OFAC, EnAct, ServiceNow, ECM, Fiserv, SpendTrack, Interaction Desktop, Quavo, Docusign, Datasafe, NitroPro, SharePoint PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within normal range. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/20/2025

TITLE: MEMBER BENEFICIARY SUPPORT ADVOCATE - SPECIALISTSTATUS: NON-EXEMPTREPORT TO: SUP - MEMBER BENEFICIARY SUPPORT & ESCHEATMENTDEPARTMENT: DEPOSIT ACCOUNT SERVICING JOB CODE: 11618 PAY RANGE: $25.40 - $27.00 HOURLY GENERAL DESCRIPTION: As an experienced Member Beneficiary Support Advocate - Specialist, you will be responsible for supporting deceased staff in conjunction with supporting project improvements. This position requires an advanced level of knowledge about complex deceased processing and collaboration with cross-functional teams. Your primary role will involve verifying documentation, to ensure everything is in place prior to approving disbursement for deceased accounts in compliance with established policies and regulatory requirements. This experienced level position plays a crucial role in driving and implementing digital innovation and being a key participant with system validations. Responsible for effectively managing work queues, prioritizing tasks, and ensuring the completion of daily quality control checks to maintain the highest standards of accuracy and efficiency. The Member Beneficiary Support Advocate - Specialist should be well versed and understand financial regulations and the ability to navigate complex situations with professionalism and compassion. Additionally, the role will involve collaborating with legal and compliance to ensure adherence to industry standards and diligently safeguard the best interests of the credit union, ensuring prudent financial practices and strategic decision-making. This role requires you to have a cross knowledge of Dormant account handling and the Escheatment process. Provide phone cover for incoming calls when volume exceeds normal levels. TASKS, DUTIES, FUNCTIONS: Verification and Documentation: Display meticulous attention to detail and ensure all pertinent documents are accounted for that pertain to the deceased case. Interpret probate, letters of testamentary and trust documents. Legal Coordination: Collaborate with legal representatives, with next of kin, and other relevant parties to confirm necessary documentation is obtained and accurate prior to approving disbursement and account closure. Regulatory Compliance: Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position. Record-Keeping: Maintain detailed procedures and current forms related to deceased accounts. Review daily reporting to effectively manage queues and reassign work as needed. Communication: Keeping all relevant stakeholders informed about the progress of the cases, providing clear and transparent communication. Dormant and Escheatment: Has a firm understanding of the dormant and escheatment process and state law requirements. Assist with making outbound calls to unite individuals with funds and reduce escheatment volumes. Work Assignments: Manages daily reporting and queue management that includes phone responsibilities and mail distribution. Closure Process: Accurately document actions taken, and outcomes achieved for continuous improvement when settling an account. Perform 2nd line monitoring to ensure policy guidelines are followed. Problem Resolution: Take ownership and resolve complex issues with tact and diplomacy. Training and Development: Stay informed about industry's best practices and lead training sessions to help develop peers and ensure they are equipped with the knowledge to meet organizational goals. Digital Expectation: Identify and create digital opportunities for faster, easier account resolution. Remain involved with organizational changes that include technology-driven strategies to enhance the deceased process. Engagement Participation: Encourage an inclusive environment that values diverse perspectives and backgrounds that align with Golden 1's mission, vision, and core values. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Proficient in using relevant computer applications and software. Proven ability to analyze situations, identify issues, and implement effective solutions. Familiarity with industry trends and a proactive approach to process improvement. High levels of empathy and sensitivity, recognizing the emotional nature of deceased account processing and the need for compassionate communication when interacting with grieving family members. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:Ability to collaborate and work effectively with cross- functional teams and internal stakeholders, Including compliance and legal. EXTERNAL: Interact with outside council, Public Administrator, account holder of interest as well as third-party agencies when obtaining information relevant to the deceased case. QUALIFICATIONS: EDUCATION:Minimum of a high school diploma or equivalent. A bachelor's degree in finance, accounting, business administration or 3 years in a related field is preferred. EXPERIENCE: 4 years of experience in complex deceased account processing within the financial services industry, demonstrating a deep understanding of the intricacies and sensitivity involved in managing such accounts. 3 years of experience with Escheatment and Dormant accounts laws and state regulations. 5 years of experience in member service with a strong background in operational knowledge in the financial industry. Demonstrate leadership to guide a team effectively. Advanced knowledge of legal considerations related to deceased accounts, estate planning, probate processes, and other relevant relationships. Strong understanding of escheat laws governing dormant accounts and unclaimed property. KNOWLEDGE / SKILLS: Certification on deceased account handling or experience and skills as a deceased account processor well equipped to handle the complexities and challenges associated with this role. In-depth knowledge in Escheatment and Dormant regulations governing property at the federal, state, and local levels. Ability to interpret trust and court documents to ensure accurate and compliant estate handling, demonstrating legal comprehension. Understand small estate affidavit thresholds. Advanced problem-solving skills and timely responses. Ability to navigate and resolve conflicts with discretion and professionalism, particularly in emotionally challenging situations. Proficient in using systems, databases, and other relevant technologies. Independent self- motivated worker who takes initiative without need of supervision. The ability to adapt to changes in the work environment or unexpected challenges. Analyze situations and make critical informed decisions and think strategically. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Extensive PC data entry and processing throughout the workday. LICENSES / CERTIFICATIONS: Possess a valid California driver's license. Escheatment and Dormant Certification. Certification specific to deceased account management. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 10/24/2025

TITLE: INVESTIGATOR IISTATUS: NON-EXEMPTREPORTS TO: FRAUD PREVENTION AND RISK INVESTIGATIONS MANAGERDEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONSJOB CODE: 11452 PAY RANGE: $33.86 - $37.00 HOURLY GENERAL DESCRIPTION: The Investigator II is an experienced level position within the Fraud department. Responsible for detecting, reviewing, and reporting potential suspicious activities filtered by various AML systems. As an Investigator II, you will investigate external inquiries via law enforcement request, internal investigations for other groups (fraudulent instruments and inquiries), and other related transactional activity. Supports leadership and the investigations team in maintaining compliance with Golden 1 Credit Union's fraud prevention program. Assist with training and coaching of new and existing employees across various business lines and execute special investigations. TASKS, DUTIES, FUNCTIONS: Utilizes knowledge of credit union systems, processes, and contacts as resources for conducting investigations. Develops a plan of action and gathers, analyzes, and compiles evidence for multiple case assignments. Prepares case documentation and writes a complete final summary report of investigation. Investigate and respond to check fraud claims as received by members and/or other financial institutions. Investigate suspicious activity cases generated by the internal automated AML/BSA monitoring system or Unusual Activity Referrals reported by branch personnel and other lines of business. Review cases assigned for closure to ensure Verafin case has proper coding, and all steps are taken prior to closing account in DSUI. Assesses internal controls and procedures associated with assigned cases, identifying control breakdowns and makes recommendations to prevent future losses. Assists with determining new procedures to prevent, detect, and investigate fraudulent activity. Reviews fraud data to ensure accuracy for reporting and audit purposes. Assist with computer crime investigations and investigate breaches of information security policies as requested. Prepares recommendations as to whether a member's transactional activity is fraudulent and thereby requiring a BSA UAR referral. The recommendation will be based on an analytical assessment of internal and external data sources, internet, and other sources to provide the rationale for recommended courses of action. Reviews individuals' and entities' accounts reported in a police report utilizing different management systems to determine if other suspicious activity noted in the accounts should be reported. Prepares police report and/or BSA UAR referral if necessary. Performs red flag alert reviews on account activity for submitted fraud closures, determines if the previously reported fraudulent activity has continued or ceased. Files supplemental police report if additional suspicious activity is identified and works with BSA SAR Investigator on continued 90-day fraud referrals. Assist with auditing Investigator I BSA narratives prior to submitting to BSA department. Maintains current information on various systems as well as required files and documentation. Ensures records are complete and available for review and audit as needed. Complies with regulatory requirements, security, and applicable policies and identifies control and procedural issues. Serves as resource to branches/departments inquiries related to financial investigations questions to provide best information possible regarding fraud to better serve the members and the Credit Union's interest. Assists with the timely completion and investigation of assigned 314(b) requests. Completes annual BSA/AML/OFAC training requirements and keeps current with Money Laundering and Terrorist Financing trends. Provides support, guidance, and training of new staff and serves as the quality control reviewer for alerts, cases, and BSA UAR referrals. Assists in collecting documentation for examiners, auditors, law enforcement, and governmental agencies regarding fraudulent activity and BSA/AML monitoring records. Participates in moderate to complex project initiatives as the primary subject matter expert. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Assists and identifies other investigative efforts within the department, including creating and working moderately complex cases. Understand CTR filing requirements and be able to answer basic questions. Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios. Assists in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable. Maintain accurate tracking of work performed, which will be used in department performance measurements. Prepare police reports for all losses over the established thresholds or established behaviors outlined in department procedures. Work with law enforcement as required, providing updates or additional information as needed. Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses. Perform other duties as assigned. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All business units and departments as needed. EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed. QUALIFICATIONS: EDUCATION: Bachelor's degree or combination of experience and education. EXPERIENCE: Minimum of 5-6 years of financial institution or law enforcement experience and Fraud, AML, or card fraud experience. KNOWLEDGE / SKILLS: Ability to effectively communicate with internal and external contacts. Knowledge of Credit Union products, services, policies & procedures. Operating knowledge of Visa regulations, AML/BSA, OFAC and Federal/State Regulations. Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments. Strong attention to detail in working and investigating files with emphasis on deadlines. Effective oral and written communication skills. Basic Excel skills Knowledge to operate facsimile machine, ten key, microfiche, electronic banking equipment, basic PC knowledge of Windows environment, and office filing logic. Must be self-motivated and capable of working both independently as well as in a team environment. Must be aware of high-risk activities to ensure regulatory compliance with check fraud regulations and Reg. E, Customer Identification Program (CIP), Customer Due Diligence/Enhanced Due Diligence, 314(b) Information Sharing requests, OFAC, and all investigations pertaining to potential fraud schemes or cybercrime. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: None required with a goal of attaining at least one of the following certifications or equivalent: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS). REV. 1/24/2025

**Why Wells Fargo:** + Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! **About this role:** Wells Fargo is seeking a Business Banker (LO) in Consumer Banking and Lending. As a Business Banker (LO) you will be responsible for building, maintaining, and growing relationships with business banking clients in the branches. Individuals have frequent interactions with clients to understand and meet their needs. Learn more about the career areas and business divisions at wellsfargojobs.com (********************************************* . **In this role, you will:** + Manage and grow a portfolio of low to moderately complex business clients; typically, $500K to $2MM in annual sales, by owning the full client journey from onboarding to deepening relationships and acquiring new clients while delivering a branded, client-centric experience that drives growth and positions the bank as a trusted partner + Understand and offer a suite of financial solutions and digital services available through Wells Fargo to meet the needs of our business clients, leveraging available tools and positioning yourself as a product expert to deliver tailored, impactful recommendations + Develop strong understanding of each client's goals, and financial needs by analyzing their operations and priorities; provide tailored financial recommendations that align with their objectives while staying compliant with policies and procedures + Act as a trusted advisor by offering a full range of products and services including business accounts, credit, treasury services, and digital tools + Actively prospect and network to build strong relationships with both external and internal partners to drive high-quality referrals and grow the small business customer base; collaborate with all internal banking channels to support business owners to gain entire relationship + Partner with Relationship Managers and Lending Officers for complex structures and ensure alignment with underwriting policies and risk guidelines + This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below **Required Qualifications:** + 2+ years of financial services, sales, or customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + 1+ year of experience managing a dedicated book of small business customers across assigned territory + Knowledge and understanding of book of business + Experience using strong business acumen to provide financial services consultation to small business customers + Extensive knowledge and understanding of bank lending programs, credit policies, and specialty products + Customer service focus with experience handling complex transactions across multiple systems + Experience building and maintaining effective relationships with customers and internal partners + Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues + Knowledge and understanding of retail compliance controls, risk management, and loss prevention + Ability to educate and connect customer to technology and share the value of mobile banking options + Ability to interact with integrity and professionalism with customers and employees + High motivation with ability to successfully meet team objectives while maintaining individual performance + Experience mentoring and peer-coaching others **Job Expectations:** + Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. + This position is not eligible for Visa sponsorship. **Location disclaimer:** Banker placements may occur within a 10-mile radius of the branch to which the candidate applies. **Posting Location:** + 2960 Cleveland Ave ,SANTA ROSA, CA 95403 **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $30.77 - $45.67 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 19 Feb 2026 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-514731

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. Responsibilities: * Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings * Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests * Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk * Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA * Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset Required Qualifications: * Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client * Has the ability to learn and adapt to new information and technology platforms Desired Qualifications: * FINRA Securities Industry Essentials (SIE), Series 7, 63/65 or 66 * Industry knowledge and understanding of investment products * Enjoys a fast-paced environment with changing and evolving responsibilities * Detail oriented * Invested in personal development * Consistently pursues client experience excellence * Works quickly to fulfill client needs, delivering complex solutions * Frequent communication and an abundance of discretion with sensitive information * Microsoft Word, Excel and PowerPoint experience with Salesforce a plus * Professional verbal and written communication * Administrative Assistant experience Skills: * Account Management * Client Management * Customer and Client Focus * Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral Identification * Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: applicable regulation FDIC, Safe Act/Loan Originators and FINRA. Shift: 1st shift (United States of America) Hours Per Week: 37.5

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the end-to-end consumer mortgage referral requests primarily for Low to Moderate Income (LMI) clients in underserved markets. Key responsibilities include connecting with internal and external centers of influence (i.e. financial center partners, realtors, etc.) to originate mortgage transactions, identifying relationship deepening opportunities with clients, and facilitating the loan process from application to close. Job expectations include providing home buyer education via workshops and contacting with clients and partners virtually or in-person. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: * Originates loans from multiple internal and external referral sources * Understands the local Affordable Housing Market, Housing Assistance Programs, and experience, providing thoughtful lending solutions and guidance to Low to Moderate Income and First Time Homebuyers * Achieves production goals as defined by the business * Maintains a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities * Provides exceptional customer service including maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements * Conducts monthly Home Buyer Workshops and Business Development meetings Required Qualifications: * 2+ years of experience in loan originations and/or home buyer education * Knowledge of conventional and/or government guidelines as well as affordable mortgage products and programs * Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending * Ability to organize and deliver Home Buyer Workshop presentations * Knowledge of community housing counseling agencies * Knowledge of community grant / downpayment programs * Strong written and verbal communications skills * Self-motivated and highly organized * Ability to prioritize multiple competing tasks Desired Qualifications: * Experience in first mortgage and HELOC * Familiar with FHA and HUD guidelines * Knowledge of local competition product offerings and real estate market dynamics * Strong computer skills, including Microsoft applications and previous experience using laptop technology for client communication purposes including accessing rate, credit and loan status information * Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously * Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences * Ability to analyze and comprehend complex financial data and provide appropriate financial solutions * Professional and effective interpersonal skills Skills: * Client Management * Customer and Client Focus * Loan Structuring * Oral Communications * Referral Management * Credit Documentation Requirements * Learning Delivery * Presentation Skills * Prospecting * Written Communications * Active Listening * Business Development * Credit and Risk Assessment * Data Collection and Entry * Pipeline Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

TITLE: OPERATIONS - COMMUNICATION AND CHANGE MGMNT SR ANALYST STATUS: EXEMPT REPORT TO: SRMGR - PORTFOLIO PLANNING AND EXECUTION DEPARTMENT: OPERATIONS PLANNING AND EXECUTION PAY RANGE: $83,900.00 - $95,000.00 ANNUALLY GENERAL DESCRIPTION: The Communication and Change Management Senior Analyst is responsible for effective communication and executing on change management strategies that support the successful adoption of new processes, systems, and technologies across the organization. This role partners with cross-functional teams to assess change impacts, develop communication, assist with training plans, and foster a culture of agility and continuous improvement. The Communication and Change Management Senior Analyst is a key contributor to enabling business transformation and ensuring alignment with Golden 1's strategic objectives. Overall, the role demands a collaborative partner to drive business outcomes and ensure alignment with internal and member needs. TASKS, DUTIES, FUNCTIONS: Execute change management strategies to support enterprise initiatives. Ensure effective communications methods are utilized to operationalize process, policy, regulatory and other types of business change. Conduct impact assessments to identify risks, stakeholder impacts, and readiness levels. Create and manage communication plans to ensure clear and consistent messaging throughout change efforts. Provide guidance and support to leaders and teams to build change capability and reduce resistance. Collaborate with project teams to integrate change management activities into overall project plans. Communicate training programs and materials to support employee adoption. Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed. Promote change readiness and a culture of continuous improvement across the organization. Partner with internal stakeholders to identify and address barriers to change and develop mitigation strategies. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Strong analytical and quantitative skills to interpret data and develop forecasts. Excellent communication skills to present findings and influence decision-making. Manual dexterity to operate standard office equipment including computers, copiers, and telephones. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff and management, including Senior Management. EXTERNAL: Members, vendors, suppliers, government agencies, credit union industry associations and peers at other financial institutions. QUALIFICATIONS: Bachelor's degree in business administration, Operations Management, or related field is required. Additional experience in lieu of degree may be considered. EXPERIENCE: Minimum of 5 or more years of experience in communication, change management, or operations analysis. Experience in a financial institution or service-oriented environment is preferred. KNOWLEDGE / SKILLS: Strong understanding of change management practices and effective communication optimization strategies. Excellent communication and interpersonal skills with the ability to influence at all levels. Ability to translate complex data into actionable insights. Strong collaboration and relationship-building skills across departments. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision and hearing within normal range. Ability to lift up to 20 lbs. as needed. Occasional movement throughout the department to interact with staff. May require extended hours or travel to support planning initiatives and attend meetings or training. LICENSES / CERTIFICATIONS: Project Management Professional (PMP) certification is a plus. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

TITLE: PROJECT MANAGER - MSCCSTATUS: EXEMPTREPORTS TO: DIRECTOR - MSCCDEPARTMENT: MEMBER SERVICE CONTACT CENTERJOB CODE: 11599 PAY RANGE: $77,500.00 - $90,000.00 ANNUALLY GENERAL DESCRIPTION: At Golden 1, we take pride in continuous evolution. We're searching for a highly qualified project manager to help us maintain our position as an innovative authority within the MSCC. The ideal candidate will have strong skills in developing and overseeing work plans. The project manager will also prepare and present updates regularly to relevant management channels, ensuring that our goal of innovation is being achieved. The Project Manager will be responsible for leading projects from the stage of defining requirements to deployment. This includes identifying project schedules, scopes, budget estimates, and implementation plans, along with risk mitigation strategies. The Project Manager will coordinate both internal and external resources to ensure that projects stay within the defined scope, schedule, and budget. They will also monitor the project status and make necessary adjustments to the scope, schedule, or budget to ensure project requirements are met. They will establish and maintain relationships with relevant stakeholders and stay updated with all changes in MSCC to ensure consistency. They will have a deep understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws, as appropriate for the position. The Project Manager will also work to create a positive and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through their actions and words, ensuring positive employee morale throughout Golden 1, and embodying the company's mission, vision, and core values. TASKS, DUTIES, FUNCTIONS: Perform the following job duties and responsibilities in accordance with corporate policy and procedures, within established timeframes: The Project Manager will own all departmental projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation. Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget. Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met. Establish and maintain relationships with relevant stakeholders, providing day-to-day contact on project status and changes. Update procedures in response to changes in operational activities or technological upgrades. Ensure compliance with applicable standards, rules, regulations, and systems of internal control. Develop reports for executive management and the board of directors. Develop and Recommend Internal Controls or process improvements. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Foster a positive and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations. Model Golden 1 core values Integrity, Reliability, Inclusion and Service Excellence. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks. Develop and maintain partnerships with third-party resources, including vendors and researchers. Assign and monitor resources to ensure project efficiency and maximize deliverables. Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan. Identify organizational needs for new software or technology that will help with efficiency and/or performance. Must be subject matter expert on Golden 1 Procedures and Knowledge base. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to train and evaluate staff. Excel in operating in a fast environment. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Demonstrated ability to analyze work processes and drive changes, while meeting deliverable schedules in fast paced environment. Strong organizational and project management skill Flexible and willing to work in a changing environment and strong work ethic. Strong independent decision-making, organizational, planning and problem-solving skills The ability to identify areas for improvement. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff and management. EXTERNAL: Vendors, credit unions, and other industry related associations. QUALIFICATIONS: EDUCATION: bachelor's degree in related field or equivalent work experience EXPERIENCE: 3-5 years of project management experience AND/OR 5-7 years of Call Center experience preferably at a supervisory or above level. KNOWLEDGE / SKILLS: Functional Knowledge in the following areas: Federal Rules and Regulations as applied to credit unions; Golden 1 Products (Awareness); Golden 1 Employee Handbook. - Advanced knowledge in the following areas: Project Management; Process Improvement; Golden 1 Policies and Procedures. Working knowledge of call center systems, business processes and policies and procedures Technical: - Proficient knowledge in the following systems/applications: Microsoft Word; Microsoft Outlook- Email, Calendar, Task; Microsoft Excel - formulas, functions, macros, pivot tables and troubleshooting thereof; PDF Editing (Adobe/Nitro Pro); Web Browser (Chrome, Internet Explorer and Edge); Microsoft Access; Microsoft PowerPoint; Conference/Virtual Meetings and Communication (i.e. Zoom, Cisco WebEx). Proficient knowledge in the following systems: DataSafe; DayForce (HRIS); Concur (Invoice/Expense); Power Query; SQL. Behaviors: - Steward of the Golden 1 Brand and maintain quality standards of service excellence in all interactions. Respects and works well with people with diverse skills, styles, perspectives, and backgrounds. Contributes to an inclusive environment, where everyone is treated with courtesy, dignity and respect, regardless of perceived differences. Provides exceptional member/colleague service by showing caring, friendly, member centric support, and seeking opportunities to provide Golden Service. Communicates clearly and concisely, both in written and oral form. Constructively shares lessons learned in success or failure with others to continuously improve how work gets done. - Shares knowledge freely to help others succeed. Able to communicate insights and understanding of issues or problems in a skillful way. - Shares important information at appropriate time; Ability to escalate issues requiring additional action. Works well within team and across departments, effectively collaborating and interacting with co-workers, leaders, and members. Takes time to understand co-workers work goals and supports them in their effort to do their best work. Acknowledges and celebrates the success of others. Gives and receives honest and candid feedback in a constructive way, leverage feedback to further personal and professional development. Resolves conflicts with colleagues immediately with the utmost professionalism. Previous demonstrations of business values - Respect, Integrity, Service Excellence, Financial Stability. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: None REV. 3/26/2024

TITLE: LOSS MITIGATION SPECIALIST STATUS: NON-EXEMPT DEPARTMENT: MEMBER CARE REPORTS TO: SUP - MEMBER CARE PAY RANGE: $25.40 - $29.00 HOURLY GENERAL DESCRIPTION: This position is responsible for reducing risk to Golden 1 by minimizing financial losses associated with member accounts including Visa credit cards, line of credit, secured loans, signature loans, real estate loans, and home quality lines of credit. The position will provide workout assistance to members who are presently in default or imminent danger of going into default by providing member outreach, financial counseling, offering loan forbearance, repayment plans, deferrals, and/or modifications. The position is further responsible for complying with credit union Board policies and guidelines, NCUA, state and federal regulations. TASKS, DUTIES, FUNCTIONS: 1. Communicate with members to determine the reason for default and request additional pertinent information as needed. 2. Analyze member financial documentation to determine the most effective workout option. 3. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy act/anti-money laundering laws appropriate to the position. 4. Coordinate payment arrangements with members and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made. 5. Promote loan workout solutions to support Golden 1's membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company. 6. Prepare necessary analysis and documentation to complete loan modification agreements, repayment plans, forbearance plans, and other workout options. Identify and submit qualifying workout cases to manager for approval. 7. Collaborate with others as appropriate to assist with the efficient, effective, and timely completion of Member Care projects. 8. Possess a high level of knowledge in all Member Care Department specialty areas such as negative shares, repossessions, suits, foreclosures, and bankruptcies. 9. Ability to thoroughly review and document account summaries on all actions taken, such as telephone conversations, alternative financial arrangements, and letters mailed to assess the need for escalated Member Care efforts. 10. Maintain positive relations with all members, credit union departments, and branches discussing sensitive personal financial circumstances in a tactful manner. 11. Update relevant systems with member communication, notes, and action items. 12. Process and update workout tracking reports on a daily basis. 13. Process vendor invoices. 14. Assist manager and/or supervisor with other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTIIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communications skills required to perform day to day functions. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All staff levels, including Manager Real Estate Loss Mitigation, Collections, Consumer Loan Servicing, Real Estate, Equity, Accounting, Finance, Internal Audit, Credit Risk Management, and IT. 2. EXTERNAL: Members, vendors, and peers in financial institutions. QUALIFICATIONS: 1. EDUCATION: Associates Degree in related field or equivalent work experience. 2. EXPERIENCE: Minimum three (3) years' experience in default management or loss mitigation or related field (i.e., underwriting, credit etc.) with banks, savings and loans, credit unions or other finance companies. 3. KNOWLEDGE/SKILLS: Thorough knowledge of collection procedures, and related laws and regulations. Must be a strong team player. Written and oral communications skills are critical to communicate effectively with members, vendors, and peers. Successful candidates must be detail oriented, well organized and motivated to complete daily work in a timely manner. Successful candidate must also exhibit a working knowledge of Microsoft Office, including Excel, Work and Outlook. PHYSICAL REQUIREMENTS: 1. When in the office, prolonged sitting throughout the workday to accomplish tasks. 2. Corrected vision in the normal range to read loan documents submitted by members. 3. Corrected hearing in the normal range. A telephone device will be provided if needed. 4. Long work hours may be required to accomplish tasks, including nights and weekends. LICENSES/CERTIFICATIONS: None. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/24/2024

TITLE: SR BUSINESS SYSTEMS ANALYST - DIGITALSTATUS: EXEMPTREPORTS TO: MANAGER - DIGITAL DELIVERYDEPARTMENT: IT - DIGITAL PLATFORM DELIVERYJOB CODE: 11624 PAY RANGE: $102,000.00 - $110,000.00 ANNUALLY GENERAL DESCRIPTION: The Senior Business Systems Analyst role is responsible for engaging with various business units to translate complex business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the senior analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. An advanced understanding of the Credit Union's enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. Provide high-quality analytical system solutions for key stakeholders. Proactively identifies software functional gaps and opportunities of improvement. Collaborates with product owners to create product backlog by using Agile practices. Creates user stories with relevant acceptance criteria. Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. Delivery Focus: 10% Training and mentoring BSA I 70% Project Support 20% Department process improvement Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. Supports Agile practices and leads the improvement of service. Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. Operations Focus: 10% Training and mentoring BSA I and BSA II 20% Tickets and operational support requests 70% Manage and support software upgrades Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication. Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Advanced oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. Understanding of Agile based development practices. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. Makes sound decisions in the absence of detailed instructions. Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Credit Union Staff EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. QUALIFICATIONS: EDUCATION: Minimum four-year degree in Information Technology, Project Management or Business Administration required, or 6 years of experience. Bachelor's degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 4+ years of experience. Equivalent work experience may be considered in lieu of a 4-year degree. Agile certifications preferred. EXPERIENCE: Seven years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. KNOWLEDGE / SKILLS: Knowledge of commonly used financial industry concepts, practices, and guidelines. Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels. Excellent oral communication, presentation, and technical writing skills. Strong research, technical analysis, planning and organizational skills. Ability to use logical reasoning when interpreting facts. Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly. Ability to analyze and document technical business processes. Ability to make observations, examinations, evaluations, and recommendations. Ability to participate on projects and assist team members to implement system upgrades and enhancements. Strong PC skills. PHYSICAL REQUIREMENTS: Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Ability to lift 20 lbs. as may be required. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. LICENSES / CERTIFICATIONS: None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 10/01/2025

What You ll Do This Central Operations Specialist performs moderate to complex duties. This role will ensure accuracy, efficiency, and compliance of day-to-day operational processes. This position is responsible for supporting various internal departments through transaction processing, account maintenance, reconciliation, and data validation activities. Strong attention to detail, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment are essential in this role. This opening is for 28 hours/week. Responsibilities Include Process incoming and outgoing wire transfers, ACH Returns, ACH Originations, cash ordering/shipping, foreign items, mail in deposits, and ICS/CDARS Branch IRA & CD support; handle branch inquiries and resolve or direct inquiries to appropriate personnel; send notifications and interest checks to customers; process incoming and outgoing collections according to established guidelines; file maintenance on CDs, IRAs, HSAs, signature cards and account conversions ATM balancing, file maintenance, card orders, process unauthorized disputes, and ATM branch support Process Reg E Disputes, non-posts, chargebacks, check adjustments, and other department responsibilities timely and accurately Assist manager or supervisor in monthly certifications Handle all inquiries from branches and other institutions as it relates to department functions, including support requests, emails, and phone calls Accept/reject Mobile Deposits Balance correspondent bank accounts, and other department account responsibilities Manage card numbers for branch issuance and manage branch supply of instant issue plastic Balance, process, and review all department reports Assist with department projects Research fraud and work with other institutions for resolution What You ll Need to be Successful Problem-solving Skills identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions; work well in-group problem solving situations Customer Service respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance Collaboration ability to work well with other departments and individuals; focus on solving conflict and listen to others without interrupting, keep emotions under control and remain open to others' ideas Communication speak and write clearly and persuasively in all situations; listen, get clarification and respond well to questions Quality demonstrate accuracy and thoroughness Judgement exhibit accurate judgment and confidentiality; support and explain reasoning for decisions; include appropriate people in decision-making process and makes timely decisions Motivation set and achieve challenging goals, demonstrate persistence and overcome obstacles and measure self against standard of excellence Time-management prioritize and plan work activities and use time efficiently Professionalism approach others in a tactful manner, react well under pressure and treat others with respect and consideration regardless of their status or position Versatility ability to work on projects and tasks in different areas of the department Reliability accept responsibility for own actions and follow through on commitments Productivity meet productivity standards, complete work in timely manner and strive to increase productivity Compliance consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice Qualifications High School diploma or GED Minimum 1 year of prior experience in financial services, banking operations or other administrative related experience required Basic data entry skills, some knowledge of Central Operations procedures preferred Why You Should Apply Full-time position with excellent compensation and benefits package Generous time off programs Bonus program Profit-sharing Discounted stock purchase program Excellent growth and development opportunities And much more! Pay Range (Hourly): $20.00 24.00/hour The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management. First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status. The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: * Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers * Complete operational activities while minimizing risks under established policies * Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization * Receive direction from managers and exercises judgment within defined policies and procedures * Escalate questions and issues to more experienced roles * Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions * Identify information and services to meet customers financial needs Required Qualifications: * 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * 6+ months of experience interacting with people, demonstrated through work, military, or education * Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program * Customer service focus with experience handling complex transactions across multiple systems * Ability to educate and connect customers to technology and share the value of mobile banking options * Ability to interact with integrity and professionalism with customers and team members * Experience working with others on a team to meet customer needs * Cash handling experience * Ability to follow policies, procedures, and regulations * Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss * Well-organized, independent and able to prioritize in a fast-paced environment * Ability to exercise judgment, raise questions to management, and adhere to policy guidelines * Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting * Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: * Ability to work a schedule that may include most Saturdays * This position is not eligible for Visa sponsorship Posting Location(s): * 2190 Willow Pass Road CONCORD, CA 94520 @RWF22 Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $22.00 - $27.50 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 28 Jan 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

TITLE: SENIOR NETWORK ENGINEERSTATUS: EXEMPTREPORTS TO: MANAGER - NETWORK SERVICESDEPARTMENT: IT - NETWORK AND UNIFIED COMMUNICATIONSJOB CODE: 4226 PAY GRADE: 22S PAY SCALE: $123,600.00 - $140,000.00 ANNUALLY GENERAL DESCRIPTION: The Senior Network Engineer is responsible for advanced level of administration, support, and design of all systems supporting the network and telephony communication operations of the credit union. The scope of responsibilities includes, but is not limited to, architecture, installation, maintenance, performance optimization, future-planning, documentation, and complex system design for the credit union's core networks, branch network, ATM network, VOIP network, wireless network, ISP connections, and vendor connections. This job requires extensive knowledge and experience dealing with implementation and issue resolution of Cisco, F5, Akamai, and other network systems and technologies. TASKS, DUTIES, FUNCTIONS: Design, recommend, implement, document, support, and troubleshoot networks providing wired and wireless connectivity at corporate headquarters, multiple data centers, branches, and ATMs Lead in the design, configuration, and maintenance of the Golden 1 network architecture Define and evaluate functional requirements and specifications of network systems Perform complex analysis of network software, hardware, and communication lines Advise and participate in the development of network design, architecture, and configurations and ongoing review of network configurations Implement system enhancements that will improve the reliability of the network, elevate security, and increase network performance Ensure network software and hardware versions, maintenance levels, registration, inventory, and upgrades are to appropriate security and patch levels; monitor, diagnose, configure, and enhance system performance within supported parameters to optimize effectiveness of hardware and software resources Responsible for monitoring, developing, and recommending solutions to network systems potential or occurring security events on servers/network devices Design, recommend, implement, document, support, and troubleshoot remote connectivity options for end-users with appropriate safeguards and AAA (Authentication, Authorization, and Accounting) Work with internal and external auditors to determine security posture and provide assistance in addressing audit recommendations Remain current in awareness of developing trends, security weaknesses/vulnerabilities, and innovations in networking systems and capabilities Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position Perform other job-related duties as necessary. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interpret, resolve, and document networking problems. Strong organizational and time management skills; ability to articulate system methodologies and concepts; communicate effectively in providing technical guidance and expertise to other staff Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Credit Union Staff EXTERNAL: Vendors. QUALIFICATIONS: EDUCATION: Bachelor's Degree in Computer Science, Management Information Systems, comparable discipline, or equivalent work experience. EXPERIENCE: Minimum seven years or more experience in Information Technology in the management, configuration, modification, installation, and evaluation of network systems hardware and software (Cisco and F5 technologies desired). Work experience with Network operating systems such as Cisco IOS, NX-OS, F5, and Linux. Subject matter expert with Cisco Firewalls, Routers, Switches, Voice Gateways, and Fabric Interconnects Subject matter expert with common networking technologies, including NAT, PAT, DHCP, RADIUS, RSTP, PVST, STP, VLANs, FTP, TFTP, NAC, EIGRP, RIP, DNS, CIDR, ARP, AAA, TACACS, fiber optics, DWDM, VPN, DMVPN, BGP, ACLs, packet capture/analysis, Netflow, WCCP, VoIP, encryption, network segmentation, tunneling, filtering, and other network technologies Subject matter expert with Cisco Data Center equipment, including Nexus 7K, 5K, 2K, and B22 platforms, NX-OS, Virtual Device Contexts, Overlay Transport Virtualization, Virtual Port Channels, Fabric Extender Technology, etc. Subject matter expert with multi-homed connections to multiple ISPs, redundant network connections, port-channels, GLBP, HSRP, LACP, Demonstrates strong knowledge with a broad spectrum of F5 technologies: Load Balancing, iRules, iApps, Local Traffic Manager, Access Policy Manager, SAML/SSO, Demonstrates strong knowledge with SolarWinds products, including Network Performance Manager, Network Configuration Manager, Alert Central, IP Address Manager, Application Performance Monitor, Web Performance Manager, and Web Help Desk Demonstrates strong knowledge with Cisco Wireless infrastructure, including Wireless LAN Controllers, client-based Wireless Access Points, Identity Services Engine, Prime LMS / Network Control System, Mobility Services Engine, CleanAir technology, 802.1x, rouge access point detection, etc. Demonstrates working knowledge of Working knowledge of VMWare - configuring, using, and troubleshooting virtualized network appliances Demonstrates strong knowledge of network security systems and technologies, including Ironport, ASA, Tipping Point, ACS, IPS, IDS, port security, AnyConnect, etc. Demonstrates the ability to work effectively and support others in an environment of continuous change. CERTIFICATIONS: Cisco CCNP, CCDP, or CCSP. F5 Certified Technology Specialist - LTM PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday to accomplish tasks. Occasional travel may be required. Lift and carry communications equipment and computer hardware weighing up to fifty pounds. Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. Hearing within normal range. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment LICENSES/CERTIFICATIONS: None. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 9/11/2025

What You ll Do This position develops, evaluates and authorizes or recommends approval of customer applications for commercial loans. Responsibilities Include Interview applicants to develop information concerning their needs, abilities and earnings to determine whether a loan may be an acceptable risk Evaluate and service the needs of present and potential customers seeking a variety of commercial loans, deposit accounts and other Bank products Analyze applicant s financial status, credit and property evaluation to determine feasibility of granting loan or submit application to credit analyst for verification and recommendation Obtain and direct the analysis of all necessary financial data; may use Credit Services to assist or underwrite Make decisions on loans and terms within lending limits Negotiate the loan terms and conditions with customers and prospects Draft necessary documents and agreements and assure loan documents are complete and accurate Identify and analyze potential loan markets to develop prospects for commercial loans Advise manager of external factors that may affect established lending policies, such as new or revised legislation and regulations; recommend and implement appropriate changes to established policies and procedures Promote and cross-sell other Bank products and services as appropriate Provide loan data to support marketing and sales promotion programs Administer and manage existing loans to ensure complete conformity with terms and adequacy of documentation remains cognizant of developing trends Ensure adherence to Bank guidelines, policies and procedures regarding credit administration Call on existing customers to increase or retain business and call on potential customers to develop new business Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies What You ll Need to be Successful Communication speak and write clearly and persuasively in all situations; ability to write routine reports and correspondence and to speak effectively before groups of customers or employees Problem-solving Skills identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions; work well in group problem-solving situations Customer Service respond promptly to customer needs, solicit customer feedback to improve service and respond to requests for service and assistance Attention to Detail demonstrate accuracy and thoroughness in work Judgement exhibit sound and accurate judgment, support and explain reasoning for decisions; include appropriate people in decision-making process and make timely decisions Ambition set and achieve challenging goals, demonstrate persistence and overcome obstacles; measure self against standard of excellence and take calculated risks to accomplish goals Productivity meet productivity standards, complete work in timely manner and strive to increase productivity Teamwork listen to others without interrupting, keep emotions under control and remain open to others' ideas; foster quality focus in others Professionalism approach others in a tactful manner, react well under pressure, and treat others with respect and consideration regardless of their status or position Dependability accept responsibility for own actions and follow through on commitments Time Management prioritize and plan work activities and use time efficiently Compliance consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice Qualifications Bachelor s degree or equivalent work experience Five to ten years of commercial real estate lending or other lending related experience Knowledge of Database software, Loan Origination software, Spreadsheet software and Word Processing software Why You Should Apply Full-time position with excellent compensation and benefits package Generous time off programs Bonus program Profit-sharing Discounted stock purchase program Excellent growth and development opportunities And much more! Pay Range (Salary): $150,000.00 - $160,000.00/year The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management. First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status. The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.

TITLE: Indirect Loan Processor II STATUS: Non-ExemptREPORTS TO: Mgr - ProcessingDEPARTMENT: Dealer Services OperationsJOB CODE: 11221 PAY RANGE: $21.34 - $25.00 Hourly GENERAL DESCRIPTION: The Indirect Loan Processor II receives, reviews, audits and disburses loan applications through the Credit Union Direct Lending program to maintain quality of program, ensure accuracy of loan information, and provide member and dealership satisfaction. TASKS, DUTIES, FUNCTIONS: 1. Receive and audit appropriate paperwork sent from the vehicle dealerships. Research and identify missing information and communicate discrepancies with dealership personnel. Perform verifications on application data to ensure accuracy prior to funding. 2. Ability to identify red flags in loan documentation in order to avoid potential fraud. 3. Determine whether loan warrants disbursal as per Golden 1 established guidelines. 4. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. 5. Fund appropriate monies to dealerships with the appropriate administrative fee. 6. Assist department staff with gathering information and preparation of reports. 7. Communicate and interact with department management and staff to provide information on loan status. 9. Assist the Senior Processor with monitoring and directing workflow processes, supporting the Processor I with questions and escalations. 10. Help Supervisors facilitate Team Huddles, Trainings and Team Engagement Events. 11. Identify and implement process efficiencies and submit procedural updates for approval. 12. Help in other areas within Lending as assigned. Results oriented including a willingness to take on any task required to meet or exceed team goals and objectives. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to assist other staff and to constructively follow-up on member inquiries and concerns. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: Supervisors, branch staff, back office staff, peers, and all levels of leadership. 2. EXTERNAL: Members and dealerships. QUALIFICATIONS: 1. EDUCATION: Successful completion of High School curriculum is preferred. Additional work experience may be considered in lieu of a High School Diploma. 2. EXPERIENCE: Minimum 18 to 24 months of Consumer Loan Processing experience. 3. KNOWLEDGE/SKILLS: o Maintain a thorough knowledge of Golden1 products and Services and its policies and procedures. o Proven ability to produce results in a fast paced environment. o Demonstrated ability to interact professionally with members while achieving service and strategic goals. o Demonstrated use of computer systems. o Solid knowledge of financial products and services offered by Golden 1. o Positive, outgoing attitude. o Reliable work attendance. o Professional communication (Verbal/Written Communication). o Strong interpersonal skills. o Strong and effective business writing skills. o Ability to work a schedule that includes weekends and some holidays. o Bilingual and multilingual, a plus. PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES/CERTIFICATIONS: None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026