First Sentinel Bank jobs - 24 jobs

Title: Vice President of Commercial Services Reports to: Chief Sales Officer Supervises: Commercial Relationship Managers and Treasury Management Sales and Onboarding Teams Status: Exempt Objective The Vice President of Commercial Services assumes overall leadership responsibility and control of all aspects of Commercial Business and Treasury Management sales strategies, policies, and programs necessary to develop and grow the Credit Union s commercial loan and deposit services and achieve business membership growth goals. This position leads and provides expertise in all sales functions of the Commercial Services Department. Functions include Commercial Lending (including complex credits), Cash/Treasury Management, Portfolio Management, Fee Management, and ancillary products and services that are valuable to Business Members. This position is a critical leadership role providing guidance and support to the Commercial Services team in order to achieve organizational business goals and objectives and partners with other lines of business to support a business owner and their employees personal financial needs. Duties and Responsibilities Oversees the strategic direction, development, and execution of the organization s treasury management program and services to enhance the member experience through innovative treasury solutions Responsible for the conceptualization and implementation of Commercial Services growth sales strategies, initiatives, and programs for both lending and deposit/revenue solutions In partnership with the Branch Director, develops, implements and continuously improves a plan to grow small business membership and initiate small business lending activities through branch associates Provides initial review of new lending opportunities to determine viability and next steps to ensure both quality loan production, relationship deepening, and a great member experience Develops and implements commercial and TM sales team related policies, procedures, risk controls and tools and resources Develops and executes strategic sales plans to achieve individual and team revenue goals; Prepares proposals, pricing models, and RFP responses; Maintains a robust pipeline of opportunities and track progress Serves as a subject matter expert on commercial loan/deposit and treasury products including ACH, wire transfers, remote deposit capture, fraud prevention tools, and liquidity management. Provides oversight responsibility for Treasury management services provider, ensuring service level agreements (SLAs) are met, and resolving performance issues to maintain high-quality service delivery; Negotiate and oversee contracts with suppliers, ensuring compliance with company policies, cost-effectiveness, and alignment with organizational goals. Develops, implements, measures and continuously improves membership initiatives and strategies to attract new business members and commercial loans and deposits Manages required reporting and supports the coordination of annual relationship reviews Seeks out and attends various community and membership-based events to provide visibility for the credit union and cultivate a strong COI network; Performs public presentations that support the organization s community and civic objectives Manages the department's budget, including forecasting, monitoring expenses, and ensuring financial targets are met; Develops and implements budget plans to optimize resource allocation and financial performance Gathers and analyzes member feedback to continuously improve services and member satisfaction; Develop and implement strategies to enhance member experience and address needs effectively Oversees the commercial services team by interviewing, hiring, and training new team members, as well as developing credit union associate coaching sessions, monitoring productivity and tactical execution, and conducting written performance reviews. Provide guidance and direction to the team in developing and assigning priorities as well as monitoring the status of special projects on an ongoing basis Assist in other areas as directed by Credit Union management Develop an understanding of credit union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Work well with partners and peers Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to constructive feedback from a supervisor Required Qualifications Bachelor's degree in business, finance, related field or equivalent education and experience Seven to ten years of related progressive experience in Commercial Business Development and sales, Portfolio Management (including workout) or Treasury Management preferably in a financial services environment Minimum five years proven leadership experience managing large teams and complex programs; Strategic management of sales or Business Development Department Strong project / program planning and execution experience Ability to work in a fast-paced, results-driven environment Excellent verbal and written communication skills and interpersonal abilities Formal Commercial Credit Training preferred Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP) designation preferred at time of hire or required within 12 18 months of hire. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #LDRKMB

Accounting Operations Specialist - Accounting Department; Home Office Branch Banking • Full-Time • Accounting Scott Credit Union is hiring an Accounting Operations Specialist in Edwardsville, IL to support our financial operations and help ensure accuracy, efficiency, and compliance across the organization. If you're detail-oriented, skilled at problem-solving, and thrive in a collaborative, service-driven environment, we'd be excited to welcome you to our award-winning team. Schedule: Full-time | Monday-Friday Work Location Status: Fully on-site for the first 30-90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, position may be eligible for hybrid or remote work. *Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager. About the Role The Accounting Operations Specialist is responsible for the ACH and Share Draft Processing, EFT Processing and Maintenance, and Return Deposited Item Processing. Why Join Scott Credit Union? Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth. Benefits include: 11 paid holidays and competitive PTO 401(k) with employer match Medical, dental, vision, and life insurance Short-Term Disability, including maternity leave Tuition reimbursement program “Dress for your day” policy Career advancement opportunities Supportive, team-oriented culture What You'll Do Return deposited item processing Share draft processing Wire processing Bill Pay processing ACH processing Balance Internal GL and DDA Accounts Assists with month end balancing What You Bring Associate's degree in Business or Accounting or equivalent work experience Experience with Microsoft Office including Word and Excel AAP (Accredited ACH Professional) Certification and NCP (National Check Professional) Certification Is This You? You're energized by creating meaningful connections and delivering strategic solutions You stay focused under pressure and prioritize precision in your work You take initiative, own your projects, and consistently aim for high-quality results You're looking to build a long-term career where your skills can grow and evolve Our Commitment At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth-for both our members and our employees. Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview. finance; processing;

Financial Service Representative - Call Center Department; Home Office Branch Banking • Full-Time • Call Center Scott Credit Union is hiring a Financial Service Representative in Edwardsville, IL to help provide exceptional service and strengthen our connection with members. If you're passionate about helping others, skilled at problem-solving, and thrive in a fast paced, team-oriented environment - we'd be excited to welcome you to our award-winning team. Schedule: Full-time | Monday-Saturday Work Location Status: Fully on-site for the first 90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, the position may be eligible for hybrid or remote work. *Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager. About the Role The Financial Service Representative is responsible for presenting and explaining a basic number of credit union products and services to members and assisting them to utilize these products and services. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. Why Join Scott Credit Union? Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth. Benefits include: 11 paid holidays and competitive PTO 401(k) with employer match Medical, dental, vision, and life insurance Short-Term Disability, including maternity leave Tuition reimbursement program “Dress for your day” policy Career advancement opportunities Supportive, team-oriented culture What You'll Do Process basic financial transactions for members including such functions as balance inquiries, completing transfers and payments, issuing checks. Respond to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members. Operate computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information. Educate members and potential members on the products and services Scott Credit Union offers that may be of benefit. Make referrals to the Loan Center, Mortgage Department or Retirement and Investment Services as needed. Perform such other member service functions that might be needed from time to time and assist others to complete tasks and work assignments. What You Bring High school diploma or equivalent Six months of call center experience OR Six months of financial institution experience Personal computer experience to include Microsoft Windows applications Is This You? You're energized by creating meaningful connections and delivering strategic solutions You stay focused under pressure and prioritize precision in your work You take initiative, own your projects, and consistently aim for high-quality results You're looking to build a long-term career where your skills can grow and evolve Contact Center customer service sales telecommunications customer support service representative

Title: Associate Counsel Reports to: In-House Counsel Supervises: None Status: Exempt Objective Associate Counsel s primary responsibility is to represent KEMBA Financial Credit Union by assisting In-House Counsel in providing legal support and guidance to various business units and senior management related to credit union activities. Associate Counsel is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. This position may involve delegation to associates within the Legal Department at the direction of In-House Counsel. Duties and Responsibilities Represents KEMBA s interests in litigation, transactions, collections, contracts and other business matters and opportunities ensuring that proper policies, procedures, risk mitigation activities and controls are followed. Identified gaps in compliance, policies, practices, and operating controls are reported to In-House Counsel or Senior Management Identifies, researches, and analyzes relevant federal, state, and local legal requirements impacting products, services, and operations Prepares memoranda, correspondence or other materials summarizing and applying research and analysis to credit union issues for In-House Counsel s review. Evaluates new procedures, services and market changes which require legal review Monitors bankruptcy cases to ensure maximum protection of the credit union s assets Follows appropriate policy and procedures for the accurate tracking and reporting of bankruptcy cases Recommends procedures to In-House Counsel to reduce losses Recommends underwriting changes to In-House Counsel and Senior Management, as needed, to reduce future bankruptcy losses Reviews lending and deposit documentation to ensure regulatory compliance and operational simplicity for both internal and external users Drafts and reviews various vendor agreements, including services, purchase, software and technology, consulting, professional services, and other agreements and makes recommendations to In-House Counsel as appropriate Monitors and tracks vendor contracts to ensure compliance with due diligence protocols and act as primary individual responsible for updating vendor management reporting. Manages Vendor Management including preparation of monthly reports; managing Quantivate (NContracts) application; and collaborating with various departments. Develops and maintains reports which document the significant activities of the department Interprets the reports and recommends appropriate action to In-House Counsel as needed Responds to Member inquiries as needed; provides professional and courteous service to members, whether staff members or natural person members Supports Risk Management and Lending in specialized legal matters including repossessions and foreclosures as appropriate Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Works well with partners and peers Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback Performs other duties as assigned Required Qualifications Juris Doctorate from an accredited law school 1-3 years experience practicing law Licensed attorney who is eligible to be licensed as corporate counsel in Ohio or otherwise admitted to the Ohio Bar Excellent interpersonal, negotiation, verbal and written communication and presentation skills Problem resolution and analytical skills and the ability to interact well with all organizational levels Previous leadership experience preferred or equivalent mentorship/management experience Prior litigation, financial services, contracts, collection, and bankruptcy experience strongly preferred Desired Qualifications Admission to Southern District of Ohio Notary Public Knowledge regarding various trust documents and powers of attorney Knowledge of probate court processes and filings Experience with e-filing in state and federal courts Physical Demands The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

Job Description Title: Virtual Branch Float Representative Reports to: Virtual Branch Sales Manager Supervises: None FLSA Status: Non-Exempt Objective: The Virtual Branch Float Representative role is responsible for member outreach such as onboarding new members and shortfall member calls as well as floating between the VB Service and VB Sales teams as member and staffing needs dictate. This high-contact position cross-sells additional products and services that enhances the member's financial situation and requires the ability to deal effectively with Members and other KEMBA Associates primarily by telephone and in writing. General Duties and Responsibilities: Assumes responsibility for the effective and professional performance of Member service functions: Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; orders checks for Member accounts; completes payroll deductions and authorization forms; Answers questions and solves problems for Members by listening to problems, collecting data, securing answers and reporting results to the inquiring party; resolves Member bookkeeping and account related issues; Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages; Performs file maintenance and account changes as necessary; Maintains IRA accounts and answers questions regarding IRAs. Cross-sell services, provide referrals, and promote automated services. Complete member outreach calls as directed by management with 100% on time completion. Ensure Member satisfaction by addressing member complaints and resolve account-related problems that may arise through member contact. Aggressively target new services for existing Members and non-Members: Initiate outbound telemarketing activities that will result in the acquisition of qualified new memberships and an increased level of products/services utilization by all Members; Qualify deposit services for Members in a manner consistent with policy and procedures Target, sell, and originate new memberships for all qualified non-Member candidates; Provide a high level of service support for all inbound Member phone call coverage as support is needed in the service or sales queues. Meet or exceed targeted referral and productivity goals established for this position. Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA. Maintains an up-to-date status of all sales support and processing activity with routine reporting to management. Perform all duties in a manner that is 100% compliant with KEMBA policy and procedures. Assist in other areas as directed by Credit Union management. Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures. On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs. Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor. Required Qualifications: High school diploma or equivalent education and experience. One to two years of experience in a sales/customer service environment. Prior experience in a financial/banking institution preferred. Strong organizational skills and attention to detail. Good understanding of member services and products provided Ability to work well independently, or as part of a team Basic PC skills (Windows) Assertive problem solving skills Must value a high degree of accuracy. Professional demeanor. Effective communication skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #RETKMB

Title: Concierge Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Concierge primary role consists of overall lobby management while projecting the front-line member care philosophy by greeting, welcoming, offering options and directing members to the appropriate supporting staff. By utilizing the supporting software, the Concierge will quote wait times, or promote phone and in person appointments as appropriate for the member. Duties will also include answering member questions regarding credit union services provided and perform a variety of account maintenance activities. The Concierge will process business member transactions that include but are not limited to teller/cash transactions. Duties and Responsibilities Professionally and enthusiastically greet members to serve their needs or to direct them to the appropriate staff Perform opening and closing procedures in a manner that is 100% consistent with policies and procedures Use computer software to sign in members and monitor wait time to ensure quality service Professionally service basic member activity, including, but not limited to: Process changes of address and add additional names to accounts Place check orders and order replacement ATM / debit cards Set up direct deposit and process wire transfers and stop payments Process printouts of statements and check copies as requested Open deposit accounts. Assume responsibility for establishing and maintaining effective, professional business relations with members: Resolve member requests and questions promptly, courteously, and professionally Keep members informed of credit union services and policies Maintain and project the credit union s professional reputation Recommend and refer new and alternative services to members that best fit their financial needs Outbound calling to members who were a no show for appointments to offer alternative options Accept all company deliveries and track through a delivery log including processing mail as needed and balancing totals Keep track of all outgoing overnight deliveries and call for pick-ups if appropriate Assist in the preparation and delivery of departmental reports and letters Assist with mailings by preparing labels and stuffing envelopes Assume all teller line functions including but not limited to transactions for business members, balancing drawer, vault, and recycler. Also includes cash orders for branch Assist members both inside and outside and with ITM machines Maintain audit controls including but not limited to dual control, key control, logs/reports, alarms, safe deposit box and all teller-related audit responsibilities Manage reports as directed by management Perform other duties as required by management Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures including all teller related procedures and regulations Perform notary duties as needed in the branch. On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to feedback from a supervisor. Required Qualifications High school diploma or equivalent education and experience Prior customer service experience Knowledge of most Microsoft Office software, including Word and Outlook features Strong organizational skills and attention to detail Must value a high degree of accuracy Professional demeanor Positive and outgoing attitude Exceptional communication skills Assertive problem-solving skills Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit, use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #RETKMB

Job Description Title: Branch Manager Reports to: Director of Sales and Member Experience Supervises: Assistant Branch Manager, Concierge, Member Services Representative Status: Exempt Objective The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact sales and leadership position requires the ability to deal effectively with members and associates in person, by telephone and in writing along with the ability to work in a fast-paced and results-driven environment. Duties and Responsibilities Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership Assist members with any service or sales related activities to ensure they enhance the financial lives of the members they serve Lead, motivate, coach, and develop the sales staff Provide consistent and ongoing support to the sales staff Monitor sales activity of the Credit Union and administer sales incentive programs Maintain and improve the quality of the Credit Union's financial products and services Maintain employee time records and report any missed work, cash discrepancies or scheduled days off Ensure that security procedures are followed Develop a working knowledge of the Credit Union's data processing system Oversee the branch facility Develop thorough knowledge of lending and financial services Register with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA Assist in other areas as directed by Credit Union management Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to criticism from a supervisor Cultivate and foster community and outside business relationships to grow and maintain current book of business. Manage and lead the branch's Select Employee Group (SEG) program by working closely with the companies that consider KEMBA their credit union Required Qualifications Undergraduate degree in Business or Finance or related education and experience Three to five years of managerial experience One to two years in a sales environment Strong organizational skills Professional demeanor Effective communication skills Desired Qualifications Previous experience in a branch management or assistant branch management capacity Teller and account assistance experience Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #RETKMB

Primary Office Location: 250 East Broad Street Suite 1720. Columbus, Ohio. 43215. Join our team. Make a difference - for us and for your future. Mortgage Banking Consultant Business Unit: Mortgage Administration Reports to: Varies based on assignment Position Overview: This position is primarily responsible for originating residential mortgage loans through internal and external referral sources. Responsible for building and maintaining strong internal and external referral relationships, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, and supporting all key channel initiatives and sales activities. ( Cross Sell Initiatives, External Sales Activities, Customer Satisfaction Results, and Loan Quality.) Responsible for meeting or exceeding personal production and strategic activity goals. Primary Responsibilities: Builds relationships with internal and external referral sources through key sales strategies and activities to achieve expected performance goals. Counsels customers on lending options and solutions to meet their needs. Supports and facilitates key banking partnerships. Provides excellent service and supports an outstanding customer mortgage experience. Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing, and compliance related expectations. Provides feedback to management on process efficiencies, relationship processing performance, and overall customer experience for relationship processing partner. Assists with recruiting and hiring of support team members as needed. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 3 Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Ability to use general office equipment Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Basic Level MS PowerPoint - Basic Level BS or BA degree preferred. Must possess a Nationwide Mortgage Licensing System and Registry identifier. Experience with Easylender, Uni-form and Genesis. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Job DescriptionTitle: Chief Financial Officer (CFO) Reports to: President/ CEOSupervises: Vice President of Accounting, Director of FinanceStatus: ExemptObjectiveThe Chief Financial Officer (CFO) serves as an integral member of the Executive Management Team and is responsible for shaping the overall vision, planning, and leadership of the Credit Union's financial health. Through dynamic and hands-on involvement, the CFO participates actively in establishing and executing major goals and objectives of the Credit Union, with a focus on all aspects of financial management.The CFO oversees accounting, asset and liability management, budgeting, capital expenditures, investments, pricing, projections, profitability, liquidity risk, and regulatory management, as well as other departments and financial systems that reflect the Credit Union's financial position. The CFO ensures compliance with all state and federal regulations and reviews the soundness, adequacy, effectiveness, and proper application of financial controls. Additionally, the CFO leads the development and implementation of effective operational planning and directs all back-office operations related to electronic banking services, including treasury services, ACH, share draft, wire transfer, ATMs, and associated vendor relationships. The CFO also directs and evaluates the performance of the Accounting, Electronic Banking, and Finance Departments.Duties and Responsibilities Develops and implements effective financial strategies, objectives, policies, and procedures for the organization Assists Senior Management in developing short and long-term goals and objectives Manages the Credit Union's investment portfolios in conjunction with established Asset Liability strategies, while executing securities and other investment purchases within policy limitations Leads the Asset and Liability Committee (ALCO) as well as the Loan and Share Committees Serves as a member of various organizational committees including: Enterprise Risk Management Committee, both at the Board and Management levels Charitable Giving Committee Finance Committee Technology Information Security Committee Effectively manages Credit Union risks including loan loss reserve, compliance, profitability, interest rates, and liquidity Ensures the effective preparation, maintenance, and reporting of internal and external financial records and analyses Develops the critical financial management information to improve key business decisions Ensures effective and efficient operations; conducting periodic reviews of existing systems, products, and procedures; provides recommendations regarding improvements in service delivery, processes, and equipment needs, which will further the Credit Union's objectives Builds and sustains a highly capable and contributing leadership team consistent with the Credit Union's culture and goals Establishes and maintains effective communication and coordination with Credit Union personnel, management, and the board of directors Ensures effective business relations with vendors, outside auditors and regulators, and with professional trade groups Assumes responsibility for related duties as required or assigned Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Communicates with coworkers or peers without exhibiting behavioral extremes Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback Performs other duties as required Required Qualifications Thorough knowledge of financial and accounting practices and procedures of a financial institution Experience in Fixed Income Portfolio Management Understanding of governmental regulations and reporting requirements Competence in related auditing and risk management functions Understanding of Credit Union operations and information needs Ability to forecast economic trends and develop strategies to meet desired outcomes Ability to develop and execute plans Strong oral and written communication skills Excellent analytical abilities Solid organizational skills Effective supervisory and management skills Highly competent in the use of products contained within the Microsoft Office suite Well-developed interpersonal skills and strong ability to build and maintain effective relationships Commitment to ongoing professional development Desired Qualifications Advanced degree, CPA and/or CMA Financial services industry experience Education and/or Experience Bachelor's degree in finance, accounting, or related field Ten or more years of related progressive experience Five or more years of experience as a controller or CFO Ten or more years of management experience CFA or equivalent certification Physical DemandsThe physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.#LDRKMB

Title: Law Clerk Reports to: In-House Counsel Supervises: None Status: Non-Exempt Objective Law Clerk s primary responsibility is to represent KEMBA Financial Credit Union by assisting In-House Counsel in providing legal support and guidance to various business units and senior management related to credit union activities. Law Clerk is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. This position may involve delegation to associates within the Legal Department at the direction of In-House Counsel. Duties and Responsibilities Assists In-House Legal Counsel in their representation of KEMBA s interests in litigation, transactions, collections, contracts and other business matters and opportunities ensuring that proper policies, procedures, risk mitigation activities and controls are followed Identifies gaps in compliance, policies, practices, and operating controls are reported to In-House Counsel or Senior Management Identifies, researches, and analyzes relevant federal, state, and local legal requirements impacting products, services, and operations Prepares memoranda, correspondence or other materials summarizing and applying research and analysis to credit union issues for In-House Counsel s review. Evaluates new procedures, services and market changes which require legal review Monitors bankruptcy cases to ensure maximum protection of the credit union s assets Follows appropriate policy and procedures for the accurate tracking and reporting of bankruptcy cases Recommends procedures to In-House Counsel to reduce losses Reviews lending and deposit documentation to ensure regulatory compliance and operational simplicity for both internal and external users Drafts and reviews various vendor agreements, including services, purchase, software and technology, consulting, professional services, and other agreements and makes recommendations to In-House Counsel as appropriate Monitors and tracks vendor contracts to ensure compliance with due diligence protocols and act as primary individual responsible for updating vendor management reporting. Manages Vendor Management including preparation of monthly reports; managing Quantivate (NContracts) application; and collaborating with various departments. Develops and maintains reports which document the significant activities of the department. Interprets the reports and recommends appropriate action to In-House Counsel as needed Responds to Member inquiries as needed; provides professional and courteous service to members, whether staff members or natural person members Supports Risk Management and Lending in specialized legal matters including repossessions and foreclosures as appropriate Effectively communicates and works with Risk Management staff and other departments Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Works well with partners and peers Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback Performs other duties, including administrative tasks, as assigned Required Qualifications Juris Doctorate from an accredited law school To be admitted to the Ohio Bar within 12 months of hire date Excellent interpersonal, negotiation, verbal and written communication and presentation skills Problem resolution and analytical skills and the ability to interact well with all organizational levels Prior litigation, financial services, contracts, collection, and bankruptcy experience strongly preferred Desired Qualifications Notary Public Knowledge regarding various trust documents and powers of attorney Knowledge of probate court processes and filings Experience with e-filing in state and federal courts Physical Demands The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment. #CRPKMB

Job Description Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA's Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative services to Members that will properly fit their financial needs Meet or exceed assigned service and productivity goals established for this position Perform all duties in a manner that is 100% compliant with KEMBA policies and procedures Provide friendly and member centric service for all requests Assist other Interactive Tellers with work as needed Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to criticism from a supervisor Performs other duties as required by management Required Qualifications High school diploma or equivalent Prior teller experience or equivalent Prior experience in a sales/customer service environment Strong organizational skills and attention to detail Must value a high degree of accuracy Professional demeanor and ability to be “On Stage” for extended periods maintaining a positive attitude Excellent communication skills with appropriate grammar Basic PC skills (Windows) Willing to work a flexible schedule Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #VBTKMB

Title: Member Services Representative I Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative I is a results-driven position responsible for performing a broad variety of Member focused sales, service-related activities, and overall lobby management while projecting the front-line member care philosophy by greeting, welcoming, offering options and directing members to the appropriate supporting staff. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties will also include processing business member transactions that include but are not limited to teller/cash transactions. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member sales and service-related functions: Recommends products and services that assists in meeting Member's financial needs Resolves Member issues through listening, problem solving, and offering solutions Meets or exceeds all sales, service and productivity goals established for this position Answers and responds to Member inquiries and questions Performs file maintenance and account changes as necessary Assume teller line functions including, but not limited to, transactions for business members, balancing drawer, vault, and recycler Assist members both inside and outside and with ITM machines Maintain audit controls including, but not limited to, dual control, key control, logs/reports, alarms, safe deposit box, and all teller-related audit responsibilities Professionally service basic member activity, including, but not limited to: Process changes of address and add additional names to accounts Place check orders and order replacement ATM / debit cards Set up direct deposit and process wire transfers and stop payments Process printouts of statements and check copies as requested Open deposit accounts. Establishes and maintains professional relationships with Members: Resolves Member requests and questions promptly, courteously, and professionally Keeps Members informed of Credit Union services and policies Maintains and projects the Credit Union s professional reputation Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management: Works as a team member with other KEMBA Associates Keeps supervisor informed of area activities and significant problems Completes required reports and records accurately and promptly Attends meetings as required Maintains an up-to-date status of all sales support and processing activity with routine reporting to management Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA Performs all duties in a manner that is 100% compliant with KEMBA policy and procedures. Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to criticism from a supervisor Required Qualifications High school diploma or equivalent education or experience Prior customer service experience Strong organizational skills and attention to detail Must value a high degree of accuracy Professional demeanor Positive and outgoing attitude Exceptional communication skill Basic PC skills (Windows) Assertive problem-solving skills Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #RETKMB

Accounting Operations Specialist - Accounting Department; Home Office Branch Banking • Full-Time • Accounting Scott Credit Union is hiring an Accounting Operations Specialist in Edwardsville, IL to support our financial operations and help ensure accuracy, efficiency, and compliance across the organization. If you're detail-oriented, skilled at problem-solving, and thrive in a collaborative, service-driven environment, we'd be excited to welcome you to our award-winning team. Schedule: Full-time | Monday-Friday Work Location Status: Fully on-site for the first 30-90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, position may be eligible for hybrid or remote work. *Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager. About the Role The Accounting Operations Specialist is responsible for the ACH and Share Draft Processing, EFT Processing and Maintenance, and Return Deposited Item Processing. Why Join Scott Credit Union? Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth. Benefits include: 11 paid holidays and competitive PTO 401(k) with employer match Medical, dental, vision, and life insurance Short-Term Disability, including maternity leave Tuition reimbursement program “Dress for your day” policy Career advancement opportunities Supportive, team-oriented culture What You'll Do Return deposited item processing Share draft processing Wire processing Bill Pay processing ACH processing Balance Internal GL and DDA Accounts Assists with month end balancing What You Bring Associate's degree in Business or Accounting or equivalent work experience Experience with Microsoft Office including Word and Excel AAP (Accredited ACH Professional) Certification and NCP (National Check Professional) Certification Is This You? You're energized by creating meaningful connections and delivering strategic solutions You stay focused under pressure and prioritize precision in your work You take initiative, own your projects, and consistently aim for high-quality results You're looking to build a long-term career where your skills can grow and evolve Our Commitment At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth-for both our members and our employees. Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview. finance; processing;

Job Description Title: Branch Manager Reports to: Director of Sales and Member Experience Supervises: Assistant Branch Manager, Concierge, Member Services Representative Status: Exempt Objective The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact sales and leadership position requires the ability to deal effectively with members and associates in person, by telephone and in writing along with the ability to work in a fast-paced and results-driven environment. Duties and Responsibilities Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership Assist members with any service or sales related activities to ensure they enhance the financial lives of the members they serve Lead, motivate, coach, and develop the sales staff Provide consistent and ongoing support to the sales staff Monitor sales activity of the Credit Union and administer sales incentive programs Maintain and improve the quality of the Credit Union's financial products and services Maintain employee time records and report any missed work, cash discrepancies or scheduled days off Ensure that security procedures are followed Develop a working knowledge of the Credit Union's data processing system Oversee the branch facility Develop thorough knowledge of lending and financial services Register with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA Assist in other areas as directed by Credit Union management Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to criticism from a supervisor Cultivate and foster community and outside business relationships to grow and maintain current book of business. Manage and lead the branch's Select Employee Group (SEG) program by working closely with the companies that consider KEMBA their credit union Required Qualifications Undergraduate degree in Business or Finance or related education and experience Three to five years of managerial experience One to two years in a sales environment Strong organizational skills Professional demeanor Effective communication skills Desired Qualifications Previous experience in a branch management or assistant branch management capacity Teller and account assistance experience Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #RETKMB

Title: Chief Financial Officer (CFO) Reports to: President/ CEO Supervises: Vice President of Accounting, Director of Finance Status: Exempt Objective The Chief Financial Officer (CFO) serves as an integral member of the Executive Management Team and is responsible for shaping the overall vision, planning, and leadership of the Credit Union s financial health. Through dynamic and hands-on involvement, the CFO participates actively in establishing and executing major goals and objectives of the Credit Union, with a focus on all aspects of financial management. The CFO oversees accounting, asset and liability management, budgeting, capital expenditures, investments, pricing, projections, profitability, liquidity risk, and regulatory management, as well as other departments and financial systems that reflect the Credit Union s financial position. The CFO ensures compliance with all state and federal regulations and reviews the soundness, adequacy, effectiveness, and proper application of financial controls. Additionally, the CFO leads the development and implementation of effective operational planning and directs all back-office operations related to electronic banking services, including treasury services, ACH, share draft, wire transfer, ATMs, and associated vendor relationships. The CFO also directs and evaluates the performance of the Accounting, Electronic Banking, and Finance Departments. Duties and Responsibilities Develops and implements effective financial strategies, objectives, policies, and procedures for the organization Assists Senior Management in developing short and long-term goals and objectives Manages the Credit Union s investment portfolios in conjunction with established Asset Liability strategies, while executing securities and other investment purchases within policy limitations Leads the Asset and Liability Committee (ALCO) as well as the Loan and Share Committees Serves as a member of various organizational committees including: Enterprise Risk Management Committee, both at the Board and Management levels Charitable Giving Committee Finance Committee Technology Information Security Committee Effectively manages Credit Union risks including loan loss reserve, compliance, profitability, interest rates, and liquidity Ensures the effective preparation, maintenance, and reporting of internal and external financial records and analyses Develops the critical financial management information to improve key business decisions Ensures effective and efficient operations; conducting periodic reviews of existing systems, products, and procedures; provides recommendations regarding improvements in service delivery, processes, and equipment needs, which will further the Credit Union's objectives Builds and sustains a highly capable and contributing leadership team consistent with the Credit Union s culture and goals Establishes and maintains effective communication and coordination with Credit Union personnel, management, and the board of directors Ensures effective business relations with vendors, outside auditors and regulators, and with professional trade groups Assumes responsibility for related duties as required or assigned Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Communicates with coworkers or peers without exhibiting behavioral extremes Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback Performs other duties as required Required Qualifications Thorough knowledge of financial and accounting practices and procedures of a financial institution Experience in Fixed Income Portfolio Management Understanding of governmental regulations and reporting requirements Competence in related auditing and risk management functions Understanding of Credit Union operations and information needs Ability to forecast economic trends and develop strategies to meet desired outcomes Ability to develop and execute plans Strong oral and written communication skills Excellent analytical abilities Solid organizational skills Effective supervisory and management skills Highly competent in the use of products contained within the Microsoft Office suite Well-developed interpersonal skills and strong ability to build and maintain effective relationships Commitment to ongoing professional development Desired Qualifications Advanced degree, CPA and/or CMA Financial services industry experience Education and/or Experience Bachelor s degree in finance, accounting, or related field Ten or more years of related progressive experience Five or more years of experience as a controller or CFO Ten or more years of management experience CFA or equivalent certification Physical Demands The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment. #LDRKMB

Title: Consumer Loan Processor Reports to: Consumer Loan Processing Manager Supervises: None Status: Non-Exempt Objective The Consumer Loan Processor is responsible for providing the diligence required to complete the process for consumer loans. Duties and Responsibilities Ensures accuracy for all consumer loans by auditing file, preparing loan checklists, ensuring system set-up is accurate, verifying all required information is collected for specific loan type, and meeting stipulations by reviewing attached documentation Prepares loan documents for closing via electronic system for e-sign documents, office documents and mailed documents Ensures identity authentication is properly requested and completed for e-sign documents Processes and disburses consumer loans by verifying signatures and required documents are complete and correct, archiving signed documents, mailing loan proceeds checks and member communication, process balance credit card limit increases and balance transfers, and disburses loan to core system Opens membership accounts and adheres to membership requirements based on the Credit Union s policies and procedures Assists with research and resolution of any consumer loan related issues Communicates with KEMBA associates, members, and dealerships as needed in day-to-day operations of the department Provides exceptional member care by having good time management skills and accurate execution of job duties Strives to meet all goals established for this position Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Communicates with coworkers or peers without exhibiting behavioral extremes Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback from a supervisor Performs other duties as required by management Required Qualifications High school diploma or equivalent education and experience 1 Year related experience in a financial institution Knowledge of title work and lien filings Strong organizational skills and attention to detail Values a high degree of accuracy and speed Professional demeanor Effective verbal and written communication skills Adapts to quick changes in pace or workload Ability to work well independently, or as part of a team Assertive problem-solving skills Physical Demands The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA s Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative services to Members that will properly fit their financial needs Meet or exceed assigned service and productivity goals established for this position Perform all duties in a manner that is 100% compliant with KEMBA policies and procedures Provide friendly and member centric service for all requests Assist other Interactive Tellers with work as needed Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to criticism from a supervisor Performs other duties as required by management Required Qualifications High school diploma or equivalent Prior teller experience or equivalent Prior experience in a sales/customer service environment Strong organizational skills and attention to detail Must value a high degree of accuracy Professional demeanor and ability to be On Stage for extended periods maintaining a positive attitude Excellent communication skills with appropriate grammar Basic PC skills (Windows) Willing to work a flexible schedule Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #VBTKMB

Title: Virtual Branch Float Representative Reports to: Virtual Branch Sales Manager Supervises: None FLSA Status: Non-Exempt Objective: The Virtual Branch Float Representative role is responsible for member outreach such as onboarding new members and shortfall member calls as well as floating between the VB Service and VB Sales teams as member and staffing needs dictate. This high-contact position cross-sells additional products and services that enhances the member s financial situation and requires the ability to deal effectively with Members and other KEMBA Associates primarily by telephone and in writing. General Duties and Responsibilities: Assumes responsibility for the effective and professional performance of Member service functions: Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; orders checks for Member accounts; completes payroll deductions and authorization forms; Answers questions and solves problems for Members by listening to problems, collecting data, securing answers and reporting results to the inquiring party; resolves Member bookkeeping and account related issues; Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages; Performs file maintenance and account changes as necessary; Maintains IRA accounts and answers questions regarding IRAs. Cross-sell services, provide referrals, and promote automated services. Complete member outreach calls as directed by management with 100% on time completion. Ensure Member satisfaction by addressing member complaints and resolve account-related problems that may arise through member contact. Aggressively target new services for existing Members and non-Members: Initiate outbound telemarketing activities that will result in the acquisition of qualified new memberships and an increased level of products/services utilization by all Members; Qualify deposit services for Members in a manner consistent with policy and procedures Target, sell, and originate new memberships for all qualified non-Member candidates; Provide a high level of service support for all inbound Member phone call coverage as support is needed in the service or sales queues. Meet or exceed targeted referral and productivity goals established for this position. Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA. Maintains an up-to-date status of all sales support and processing activity with routine reporting to management. Perform all duties in a manner that is 100% compliant with KEMBA policy and procedures. Assist in other areas as directed by Credit Union management. Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures. On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs. Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor. Required Qualifications: High school diploma or equivalent education and experience. One to two years of experience in a sales/customer service environment. Prior experience in a financial/banking institution preferred. Strong organizational skills and attention to detail. Good understanding of member services and products provided Ability to work well independently, or as part of a team Basic PC skills (Windows) Assertive problem solving skills Must value a high degree of accuracy. Professional demeanor. Effective communication skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #RETKMB

Job Description Title: Branch Manager Reports to: Director of Sales and Member Experience Supervises: Assistant Branch Manager, Concierge, Member Services Representative Status: Exempt Objective The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact sales and leadership position requires the ability to deal effectively with members and associates in person, by telephone and in writing along with the ability to work in a fast-paced and results-driven environment. Duties and Responsibilities Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership Assist members with any service or sales related activities to ensure they enhance the financial lives of the members they serve Lead, motivate, coach, and develop the sales staff Provide consistent and ongoing support to the sales staff Monitor sales activity of the Credit Union and administer sales incentive programs Maintain and improve the quality of the Credit Union's financial products and services Maintain employee time records and report any missed work, cash discrepancies or scheduled days off Ensure that security procedures are followed Develop a working knowledge of the Credit Union's data processing system Oversee the branch facility Develop thorough knowledge of lending and financial services Register with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA Assist in other areas as directed by Credit Union management Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to criticism from a supervisor Cultivate and foster community and outside business relationships to grow and maintain current book of business. Manage and lead the branch's Select Employee Group (SEG) program by working closely with the companies that consider KEMBA their credit union Required Qualifications Undergraduate degree in Business or Finance or related education and experience Three to five years of managerial experience One to two years in a sales environment Strong organizational skills Professional demeanor Effective communication skills Desired Qualifications Previous experience in a branch management or assistant branch management capacity Teller and account assistance experience Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #RETKMB