First Tech Federal Credit Union jobs - 34 jobs

We're looking for a Sales Manager Third Party Originations (TPO) to lead a team of Account Managers and drive success in our wholesale mortgage channel.In this role, you'll oversee daily sales operations, coach and develop your team, and ensure efficient loan pipeline management. You'll partner with leadership to set goals, monitor performance, and promote a culture of collaboration and continuous improvement.Here's what you can expect from the job and what you need to be successful:Job Duties: Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Oversee the day-to-day activities of the Account Managers (AM), ensuring consistent execution of sales processes, partner service standards, and pipeline management Monitor loan pipelines and assist AMs with loan-level scenarios, structuring, and submissions, ensuring files move efficiently through the process Partner with the VP Mortgage TPO to set sales goals and continually assess the performance of the sales team, making the necessary adjustments to drive sales and meet organizational goals Coordinate and lead regular sales huddles, one-on-one meetings, and performance reviews to keep the team aligned and motivated Provide feedback from the field to leadership on competitive intelligence, pricing, and process improvement opportunities Ensure adherence to compliance, risk, and regulatory standards in all sales activities, escalating issues as needed Foster a culture of collaboration, accountability, and continuous improvement within the sales team Essential Skills: Minimum 5 years' experience in mortgage sales, including sales processes, operations, data analytics, and/or quantitative marketing Experience leading and coaching employees to increase production and overall performance is preferred Ability to identify and break down complex business problems and develop recommendations Ability to foster strong relationships with internal and external stakeholders Ability to successfully influence at all levels of the organization Able to articulate complex concepts while tailoring the message to different audiences including clients, member support team, and senior leadership Strong knowledge of banking regulations including Reg Z, Reg B, and RESPA Strong knowledge of mortgage options such as Fannie Mae, Freddie Mac, and/or FHA Working knowledge of Microsoft Office Suite and loan operations software (Encompass preferred) Certification/License: NMLS registration Minimum Education: High School Diploma; Bachelor's degree preferred Location: Full Time Remote, but employee MUST reside in one of the following states: Alaska| Arizona | California | Colorado | Florida |Georgia | Idaho | Massachusetts | Minnesota |North Carolina |Nevada | Oregon | Pennsylvania | Texas | Utah | WashingtonTarget Compensation Range: $100,000 to $115,000 + monthly variable incentive position Target Compensation Range (CA only): $110,000 to $126,500 + monthly variable incentive position Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

The Relationship Banker II is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team.As an Relationship Banker II, you'll work in a fast-paced environment processing routine and complex financial transactions for members in-person, over the phone, and by e-mail.You'll engage in consultative conversations with members to establish a strong rapport and understanding of their financial needs and offer tailored products and services to help them reach their financial dreams.Here's what you can expect from the job and what you need to be successful:Job Duties: Quickly processroutine and complex financial transactions for members including deposits and withdrawals, loan payments, and cashier's checks, while ensuring regulatory compliance and adherence to internal procedures Establish and maintain member deposit and loan accounts including businesses, trusts fiduciary, and IRA accounts Provide the highest quality of member service by promptly addressing member concerns and escalate to leadership when appropriate Proactively identify and recommend the best products and services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling, and referrals), alongside sales targets, and incentives to help drive and execute on key business goals and initiatives Complete required compliance training within well-defined timelines and utilize available resources to maintain in depth current knowledge of all current credit union products and services Perform account maintenance activities including updating member contact and personal information Perform follow-up activities and outbound calls for new and existing members Assist Branch leadership with the onboarding of new Representatives as needed Essential Skills: Minimum eighteen (18) months in a fast-paced sales or customer service role within the financial services industry preferred Ability to listen to members' needs and provide tailored product recommendations Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections Excellent verbal and written communication skills; able to express ideas concisely and logically Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment Skilled to workin fast-paced customer service and sales environment without sacrificing accuracy and service Aptitude for learning a variety of computer systems using technology to solve member issues Strongcritical thinking and decision-making skills with attention to detail Minimum Education: High School Diploma or equivalent Certification/License: Notary preferred Location:Wilsonville Experience Center - Wilsonville, OR 97070 (FULL TIME ON-SITE) Target Compensation: $23.50 to $28.50 per hour + monthly incentive Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FTRetail

Description The Associate II, Payment Services (ACH) processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures (QC) on assigned processes. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate. Primary Responsibilities: Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactons, Alkami for online banking, Fed Advantage for ACH processing, PNC for foreign currency and checks, and Single Point (US Bank) for lockbox research Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions Communicate with members and internal partners as appropriate to achieve positive and responsive customer service Respond to inquiries from internal associates assisting members regarding payment/deposits Assess member financial resources using the core system to complete transactions Adhere to appropriate levels of approval and limit requirement in evaluating transactions Research and resolve member, vendor and internal issues by adjusting processes as appropriate Perform testing for periodic system upgrades and enhancements Actively provides feedback around process improvements to support effectiveness in operational functions, procedures and work methods Assists with projects as a Subject Matter Expert for testing, business requirements, process mapping Experience and Education Requirement: Minimum Education: High School Diploma with some post-secondary education preferred Minimum one year experience in the financial industry, ideally in payment operations or back office operation Experience handling sensitive information in a confidential manner Experience in reviewing and identifying suspicious/fraudulent activity is preferred Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook) Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $22.60 to $26.44 per hour + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position

Description The Business Analyst II performs business process related activities that are focused on measuring and improving quality, cost effectiveness, efficiency, member and customer satisfaction and other desired business outcomes and strategic business decisions. The analyst is able to collaborate across many business functions and quickly learn new processes. Here's what you can expect from the job and what you need to be successful: Job Duties: Proactively identify systems, products, processes and procedural improvements utilizing LEAN Six Sigma methodology including cross-functional impacts Elicit business and user requirements via interviews, workshops, questionnaires, SIPOC diagrams, use cases, user stories, business process modeling, analysis of existing systems and documentation, and other methods Create business requirements documentation and flowcharts to support interdepartmental initiatives Identify opportunities to effectively mitigate risks and improve business performance, ensuring defined solutions resolve problems end-to-end Facilitate interdepartmental initiatives targeting the implementation of new products, services and processes, as requested Contribute to department effectiveness by understanding the current methods of operation for the various credit union functions and how automation can be leveraged to improve operations Coordinate the review, analysis, and socialization of upcoming core and 3 rd party vendor upgrades and releases Configure and maintain system and product specifications in core and/or 3rd party vendor platforms Essential Skills: Minimum 3 years' experience in a business analyst position or business process experience within the financial services industry Working knowledge of process improvement framework and tools is preferred Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences including senior leadership, technical teams, and member support teams Robust analytical, critical thinking and problem-solving skills to critically evaluate user requirements to establish underlying true needs Proven ability to professionally handle confidential/sensitive documents Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite; familiarity with Visio is preferred Certification/License: Lean/Six Sigma and/or Scrum/Agile is preferred Location: Hillsboro, OR 97124 | Rocklin, CA 95765 (HYBRID) Target Compensation in Hillsboro, OR 97124: $90,000 to $100,000 annually + annual bonus Target Compensation in Rocklin, CA 95765: $99,000 to 110,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #LI-KW1

Description First Tech is searching for an engaging and strategic HR thought leader to join our HR Business Partner team. As an HRBP III, you will partner with senior leaders and executives in our lending and sales divisions to plan and execute HR programs that support their goals and objectives. The HRBP III provides proactive advice and solution support to optimize talent, including employee relations, talent planning, compensation, performance management and employee development. Here's what you can expect from the job and what you need to be successful: Job Duties: Partner with senior and executive leadership to develop and expertly implement the talent strategy, ensuring alignment with the enterprise vision and strategy Consult with business unit leaders on the establishment of performance goals/priorities aligned to enterprise strategy and partner on the ongoing assessment, coaching, and development of leaders against these goals Coach, advise and support business unit leaders and team on a wide range of HR issues including employee relations, performance management and optimization, compensation, talent planning, organizational structure and design, policy development and implementation and application of employment law Guide business unit leaders in all talent development activities including talent reviews, talent pools, succession planning, and leadership development Participate in interview process for senior leadership roles and collaborate with hiring managers on hiring decision Proactively identify and escalate employment issues or concerns to business unit leadership as appropriate Provide strategic insight to senior People leadership regarding business objectives, challenges and opportunities and the resulting talent implications (near and longer term) Partner with senior People leaders to enable and ensure execution of the business unit's strategy Provide insight and recommendations to People leaders and partners to ensure HR programs are designed to consider the unique needs and challenges of the business units they support Fully leverage data and predictive people analytics to resolve issues and provide insight that supports the business Anticipate risks of misalignment between individual position, business unit and enterprise priorities and facilitate leaders through associated solutions and decision Essential Skills: Minimum Education: Bachelor's degree (preferably in Business or Human Resources Management) Minimum 7 years' experience in general Human Resources (including 4 years in a strategic or leadership role) in an organization with more than 1000 employees with a rapid and complex changing work environment; preferably within the financial services industry or sales environment Strong consensus building skills with the ability to build trust and successfully influence others Demonstrated success partnering with senior leadership in providing strategic HR support Ability to drive HR strategies that support a high-performing culture Highly organized with proven expertise managing complex projects, multiple assignments and deliverables simultaneously Proven sound judgment, work ethic, and professional integrity with exceptional attention to detail Active listener with ability to ask the right questions to understand the business problem, needs, and appropriate recommendations Excellent communication and presentation skills to leaders at all levels Effectively operates with autonomy and discretion Able to read dashboards and analyze data to derive insights Strong business and financial acumen Strong working knowledge of relevant state and federal employment laws Strong knowledge of Microsoft Office Suite and HRIS software Certification/License: PHR or SHRM-CP preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $100,000 to $120,000 annual + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description The Fraud Data Analyst monitors fraud risk tools to ensure optimal detection and escalation of fraudulent activity. This position also updates detection and analytics tools, internal policies, and procedures as required. The Data Analyst is responsible for reporting key business metrics as related to fraud. Primary Responsibilities: Review suspicious and fraudulent activity escalated by Fraud Specialists and Investigators to optimize fraud controls relative to exposure and propose new detection strategies to enhance a control environment Report key business metrics ensuring operational targets align to business needs and make changes to strategy parameters to ensure continuous evolution and optimization of the program and fraud detection models Develop new technology tools, assets, and processes to improve and optimize prevention and detection models Leverage queries from the Enterprise Data Warehouse to forecast fraud events related to common breaches, predicting how the breach will affect the portfolio Conducts business intelligence reporting, data gathering, and forecasting of process or policy changes Experience and Education Requirement: Minimum Education: High School Diploma; Bachelor's degree (preferably in Business, Mathematics, Finance, Economic or other related fields of study) is preferred Minimum 2 years' experience in analytics, including statistical modeling, data extraction, data mining and quantitative analysis, preferably with a financial institution; or 3 years in fraud operations Ability to provide insights and make strategic business recommendations through presentations, reports, and analyses Exceptional analytical and problem-solving skills Strong communication skills, both written and oral Working knowledge of analytical/reporting tools including SQL; experience working out of a data warehouse Working knowledge of Microsoft Office Suite and Tableau Certification/License: CFE preferred Location: Hillsboro Corporate - Hillsboro, OR 97124 or Rocklin Corporate - Rocklin, CA 95765Target Compensation for Hillsboro, OR: $73,000 - $81,000 + annual bonus Target Compensation for Rocklin, CA: $80,000 - $90,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Join First Tech as a Payroll Specialist! In this role, you'll focus primarily on payroll processing while also supporting a variety of administrative tasks and HR projects. This role is ideal for someone with foundational HR experience who's a self-starter, naturally curious, and excited to learn, grow, and make an impact as part of a collaborative, people-focused team. Here's what you can expect from the job and what you need to be successful: Job Duties: Support the processing of complex multi-state bi-weekly, monthly, and quarterly payrolls; ensure incentive files, wellness grants, charitable contributions and one-time bonus payments are are paid timely upon receipt Reconcile payroll prior to transmission and validate report details Ensure garnishment calculations are entered into the payroll system in a timely manner and in compliance with state laws Partner with internal customers (e.g. Finance/Accounting, IT) to ensure accurate tracking and reporting of payroll related tasks and events Develop ad hoc financial and operational reporting to support payroll processing tasks Triage and resolve Tier 2/3 employee inquiries regarding payroll issues or concerns Support year-end reporting including submittal of wage and tax information to SSA and IRS, generating tax forms (W-2, W-2C, 1099, etc.), and ensuring process alignment with internal partners In partnership with HR leadership, ensure compliance with all applicable federal, state and local tax regulations as well as wage and hour laws Direct off-cycle payment processes including direct deposits and manual/final checks; audit and approve final checks for accuracy and completeness Perform audits for unclaimed property/payroll checks; investigate appropriate resolution based on company and/or state guidelines Process job changes, promotions, and other employee lifecycle transactions in the HRIS. Scan, file, and maintain employee documents in accordance with recordkeeping policies. Manage and update HR process documentation and SOPs. Assist with onboarding and offboarding tasks as needed. Provide administrative support for HR projects and initiatives. Essential Skills: Minimum 2 years' experience in Human Resources with a focus on processing multi-state Payroll; will consider previous relevant experience in lieu of Payroll experience Solid understanding of Payroll/Accounting fundamentals including, but not limited to: timesheet tracking and reconciliation, calculations and deductions of net pay, payroll reporting and employment taxes, and record keeping and auditing Strong analytical, critical thinking and mathematical skills Ability to interact with employees at all levels and deliver pay-related or sensitive messaging with professionalism and discretion Strong attention to detail with emphasis on accuracy; ability to multi-task with moderate supervision Working knowledge of state and federal laws as they relate to human resources/employment Proficiency with Microsoft Office Suite and HRIS software such as UKG, Workday, ADP or similar Minimum Education: Bachelor's degree preferred (Business Administration, Human Resources, Accounting or other related fields of study) Certification/License: PHR/SPHR or CPP preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (Full-time onsite) Target Compensation in Hillsboro, OR: $21.63 to $26.44/hourly + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG

The Loan Fulfillment Associate reviews, audits and processes loans efficiently and accurately while adhering to all lending policies and regulations and meeting established production goals. Here's what you can expect from the job and what you need to be successful: Job Duties: * Process loan documents and associated supporting materials in alignment with Service Level Agreements (SLA) and/or funds loans, as assigned * Answer vendor, member and dealer inquiries on products, process, and services, as needed * Handle operational duties such as auditing and reporting as required * Meet daily production goals as established for Associates. * Identify instances of suspected fraud, escalating to more senior Loan Fulfillment Associates as appropriate Essential Skills: * Minimum one year experience in lending operations or two years' experience in financial services role with exposure to consumer lending processes * Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines * Strong analytical and problem solving skills; ability to autonomously organize, track and trend financial related data * Ability to communicate clearly (verbal and written) with all levels within organization * Excellent listening skills with ability to ask probing questions to determine member needs and overcome objections * Proven skills and commitment in meeting or exceeding member expectations and requirements * Familiarity with regulatory policies and procedures, including SCRA, Truth in Lending, Reg. B, FCRA, and MLA is preferred * Strong knowledge of Microsoft Office Suite * Minimum Education: High School Diploma; Associate's degree preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $21.51 to 25.75 hourly + annual bonus Benefits options include: * Traditional medical, dental, and vision coverage * 401K matching up to 5% per pay period * Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually * 11 paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123 #LI-MG1

The Senior Mortgage TPO Partner Support Specialist supports the Account Managers in ensuring the comprehensive and accurate submission of loan files and related documentation to Mortgage Operations, optimizing file flow. Here's what you can expect from the job and what you need to be successful: Job Duties: * Act as a contact and subject matter expert for clients during the entire loan process, obtaining required documentation including financial information to evaluate loan applications and their risk, providing ongoing client updates * Work directly with clients to explain loan programs and negotiate mortgage loan terms * Partner with Mortgage Operations to assure timely responses and communications to and from the member and broker * Maintain expert product and procedure knowledge and consult with clients to ensure real estate products meet individual client needs * Build and maintain relationships with internal business partners (i.e. assigned branch staff, underwriters, etc.) for the purpose of strengthening interdepartmental relationships and attracting new clients * Maintain compliance within federal, state and credit union rules and regulations * Actively prospect for new broker clients through existing relationships, industry partners, social media and industry networking events * Assist clients with any systems issues, underwriting questions and pricing questions * Monitor volume pipeline to ensure monthly goals are achieved Essential Skills: * Minimum five years' experience in mortgage loan administration; including a minimum of two years' TPO experience * Ability to work autonomously in a fast-paced environment to manage time effectively and prioritize work appropriately to meet deadlines and SLAs * Exceptional ability to communicate clearly (verbal and written) with all levels within organization * Proven skills and commitment in meeting or exceeding client expectations and requirements * Ability to apply logic to situations and make common-sense analysis of a credit package * Strong knowledge of TRID * Advanced knowledge of Microsoft Office Suite and knowledge of loan operations software (i.e. Encompass & TPO Connect) * Minimum Education: High School diploma * Certification/License: Ability to be NMLS certified Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $31.25 to $34.62 hourly + monthly commissions Benefits options include: * Traditional medical, dental, and vision coverage * 401K matching up to 5% per pay period * Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually * 11 paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description The Analyst, Commercial Portfolio manages an existing commercial loan portfolio by effectively liaising with internal and external business partners. Primary Responsibilities: Analyze existing business and commercial loans and evaluate ongoing performance levels, and ensure compliance to specific performance requirements due to repair, replacement reserve, violations, etc., Complete financial and repayment analysis with a focus on cash flow, liquidity, and leverage analysis Partner with borrowers, lenders, legal counsel, commercial loan officers, and servicing regarding commercial real estate finance and loan administration Request, collect, and review quarterly and annual review documentation Create and present relevant loan portfolio reports as required Maintain compliance monitoring database that tracks credit approval requirements and receipt of member's financial reporting requirements Research as required to maintain and up-to-date knowledge of products, rates and compliance with regulatory requirements Manage and process requests relating to various areas of Commercial Lending Servicing Experience and Education Requirement: Minimum Education: Bachelor's degree in Finance or other related fields of study is preferred Minimum 1 year experience in an analyst role supporting commercial and/or business lending portfolio analysis; experience evaluating and analyzing complex tax returns is preferred Strong knowledge of accounting principles and financial analysis methodologies Demonstrated ability to present complex commercial lending and credit risk related information Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of stakeholders Demonstrated ability to establish credibility and rapport with internal and external stakeholders Proven ability to maintain confidentiality and professionally handle sensitive documents Intermediate knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR (HYBRID) Target Compensation in Hillsboro, OR: $78,000 - $85,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 15 days of Paid Time Off your first year of employment + 3 Personal Days each calendar year 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Description The Manager of Cyber Security is responsible for continuously monitoring First Tech's environment to detect threats, malicious activity, and unauthorized access, ensuring timely mitigation and documentation in alignment with service level agreements. Here's what you can expect from the job and what you need to be successful:Job Duties Lead a team of high performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Manage all stages of the incident response lifecycle, including preparation, analysis, containment, eradication, remediation, recovery, and post-incident activities Collaborate with the team to evaluate external threat intelligence, including zero-day attacks, exploit kits, and malware to assess and mitigate organizational risk Maintain thorough documentation of cyber threat management processes, incident response activities, and related projects Stay current on industry trends and emerging security threats, evaluating new security testing tools, and recommend enhancements to products and services Maintain up-to-date and operational response documentation, including processes, procedures, response playbooks, and ongoing reports Partner with cross-functional teams to strengthen threat detection capabilities by integrating log sources, detection tools, and threat intelligence Develop, define, and maintain threat dashboards, reports, and alerts to provide comprehensive awareness of trends, and overall security posture Track and improve performance management metrics including Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and Mean Time to Contain (MTTC) Execute tactical and operational aspects of the vulnerability management program, coordinating with cross-functional teams to strengthen the organization's security posture Essential Skills Minimum 5 years' experience in information technology or cyber security with a focus in threat reconnaissance and incident response, including 1 year experience successfully leading a team of cyber security professionals Strong knowledge of infrastructure security tools, including but not limited to SIEM, DLP, MDR, XDR, WAF, IPS Strong knowledge of IT security standards and framework such as NIST, MITRE, COBIT, CISA, ISA Strong knowledge of threat intelligence platforms including Anomali, Threat Connect, Recorded Future Hands-on experience using Threat Intelligence Platforms Demonstrated experience with frequent use and application of technical standards, principles and theories Ability to work autonomously and manage time effectively in a fast-paced environment while implementing new ideas that help to drive First Tech's Cyber Threat and Response program forward Strong analytical, problem-solving and decision-making skills with attention to detail Demonstrated ability to establish credibility and rapport with internal and external stakeholders Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strong knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree in computer science or engineering IT is preferred Certification/License: Relevant security incident response/forensics certification (i.e., OSCP, GIAC, CCFP, etc.) Location: Hillsboro, OR 97124 | Rocklin, CA 95765 | (HYBRID) Target Compensation in Hillsboro, OR: $115k - $130k annually + annual bonus Target Compensation in Rocklin, CA 95765: $127k - $143k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

Description As key part of the Enterprise Data & Analytics Center of Excellence (EDA COE), we empower First Tech business leaders to deliver exceptional member experiences and drive business value through data and insights. The Information Governance Lead will champion our journey toward becoming a data-driven organization. Acting as strategic advisor and catalyst for change, this role will collaborate closely with business units to identify opportunities, align on governance priorities, and foster adoption through influence, education, and enablement.Here's what you can expect from the job and what you need to be successful:Job Duties Lead the execution of the Information Governance Program, ensuring alignment with enterprise data strategy and business objectives Develop and maintain a scalable and sustainable governance framework encompassing policies, standards, and best practices Collaborate with business and technical stakeholders to define and implement governance priorities and roadmaps Act as a trusted advisor to business units conducting structured consultations and discovery sessions to , identifying data governance needs, challenges, and opportunities Translate business insights into actionable governance initiatives that align with enterprise strategy and roadmaps Build strong relationships with data domain leaders to promote shared accountability and collaboration Design and lead targeted enablement campaigns to promote adoption of data governance practices, including data definitions, stewardship responsibilities, and policy adherence Use storytelling, success metrics, and business value framing to influence adoption and culture change Partner with internal stakeholders to amplify change strategies, messaging, and engagement Work with internal stakeholders to design and deliver engaging training programs and workshops, tailored to business unit needs Cultivate and sustain a Data Stewardship Community of Practice to encourage collaboration, knowledge sharing, and continuous learning Champion a culture of data literacy and accountability across the organization Plan, drive, and manage the development and maintenance of Information Governance artifacts, including, but not limited to Business Glossary, Data Dictionary, Data Lineage, BI Catalog, Data Quality, and Data Access Facilitate the creation, adoption, and enforcement of data policies (e.g., data classification, usage, stewardship, ownership) Define and implement methods to measure and monitor policy adherence and effectiveness Establish, operationalize, and maintain a scalable data stewardship model with clear roles, responsibilities, and accountability Define and track data quality metrics, KPIs, and scorecards to monitor compliance with governance policies Collaborate with data owners and stewards to resolve data quality issues and drive continuous improvement Prepare for and facilitate governance council meetings and working groups Engage with business units and data domain leaders to align governance efforts with business needs Act as a liaison between business and technical teams to ensure governance practices are practical and actionable Ensure governance initiatives are visible, measurable, and aligned with enterprise priorities Essential Skills Minimum 7+ years of experience in Information Governance, Data Management, or related field Proven experience designing and implementing data governance frameworks and stewardship programs Demonstrated experience developing and delivering training programs Knowledge of change management methodologies and best practices Strong understanding of data quality, metadata management, and data lifecycle concepts Excellent communication, facilitation, and stakeholder management skills Working knowledge of effective project management methods and programs Familiarity with general principles of internal business consulting Experience with data governance tools (e.g., Collibra) is preferred Familiarity with data privacy regulations (e.g., CCPA, GDPR) and compliance frameworks is preferred Minimum Education: Bachelor's/University Degree in Computer Science, IT, or Data Management preferred or equivalent work experience Certification/License: Certification in Data Governance or Data Management (e.g., CDMP, DGSP) (preferred) Location: Hillsboro, OR 97124 | (HYBRID) Target Compensation in Hillsboro, OR: $115k - $135k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

The Sales Coach, Experience Center provides one on one sales coaching support for XC leaders and representatives to drive individual and team performance, meet enterprise goals, and to provide members with the appropriate products for their individual needs. Primary Responsibilities: Implement coaching action plans at the team and individual level that complement the XC's strategic priorities and expectations Collaborate and calibrate with XC Sales Manager and other Sales Coaches to ensure consistent experience across the XC channel Follow up to ensure proper execution of the developed coaching plans Review and analyze all relevant sales metrics and KPIs and provide timely feedback to stakeholders (including representatives, trainers and leadership) to drive performance Deliver training on incentive plans, sales strategies and behaviors that enhance the membership experience Show-coach relationship building strategies and/or demonstrate effective relationship building skills “live” Reinforce the adoption and usage of sales strategy, business processes, systems and technology through observation Plan and implement sales contests Experience and Education Requirement: Minimum Education: Bachelor's degree is preferred Minimum 5 years' successful experience in a fast paced retail or outbound sales environment; including a minimum of one year successfully coaching representatives on sales productivity Ability to articulate complex concepts; able to write/speak clearly and professionally tailoring the message to various audiences, including leadership, technical teams, and member support teams Ability to use data and analytic information to gain insights and drive strategic direction Ability to assess individual and team skill and performance gaps to create actions plans that improve overall performance Ability to influence others to move toward a common vision and goal Ability to successfully drive change management in a dynamic and complex operating environment Broad knowledge of credit union operations including functions, products, services and regulations is preferred Familiarity with reporting and analysis tools (such as Excel, Salesforce, Tableau, Satmetrix) Working knowledge of Microsoft Office Suite Certification/License: N/A Target Compensation for Hillsboro, OR: $83,000 - $92,000 plus monthly incentive Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position #FTF123

Description The Bilingual Spanish-speaking Collector handles and resolves defaults and delinquencies with members' accounts, advocating for members and maintains strong member relationships and meets member service standards.Primary Responsibilities: Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments) Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) Identify gaps in processes and procedures and make recommendations for improvements Participate in department projects and initiatives as required Experience and Education Requirement: Minimum Education: High School Diploma or equivalent Minimum one year experience in a collections, sales or customer service position, preferably in the financial services industry Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations is preferred Effective time management skills and the ability to work independently or in a collaborative team environment Good listening skills with ability to ask probing questions to determine member needs and overcome objections Good problem solving and decision making skills with a strong attention to detail Strong communication skills; able to write/speak clearly Ability to professionally handle sensitive documents Working knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $19.25 - $22.00 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position. #FTFSAM

The Collections Manager within our Special Asset Management (SAM) team oversees the day to day activities of a team that mitigates the delinquency and loss associated with defaulted accounts while providing excellent member service. Primary Responsibilities: Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Identify and manage regulatory and legal risk, proactively ensuring compliance through sound practices Meet established department metrics; update leader on all major projects and goal progress; research, resolve and communicate operational and employee issues to leader or other business units as appropriate Develop and maintain documentation for department practices and policies, updating as required Identify and implement process improvement opportunities Manage third party vendor relationships, as appropriate Experience and Education Requirement: Minimum Education: Bachelor's degree in Business Administration or related field is preferred Minimum 5 years' experience in loss mitigation, contract restructuring or collection including default management within the financial services industry Minimum one year experience managing a team of people Broad knowledge of financial industry regulations such as Reg Z, FDCPA, FACTA, FCRA, SCRA and Federal Bankruptcy Code Firm knowledge of real estate and consumer loan contracts and default clauses Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels Ability to effectively collaborate with multiple business units, leadership and vendors to achieve organizational goals Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands Proven ability to professionally handle sensitive documents Proven skills and commitment in meeting or exceeding member expectations and requirements Strong analytical, problem solving and decision making skills; ability to resolve complex issues with minimal direction Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $81,000 - $89,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FTFSAM

The Compliance Officer (Privacy) assists in developing, implementing, testing and administering the credit union's compliance program to ensure organization-wide internal controls are in place. This role will heavily focus on enhancing the organization's privacy program in partnership with others on the team. Here's what you can expect from the job and what you need to be successful: Job duties: Act as compliance subject matter expert and second line of defense to provide support and oversight to ensure the effective operation of the Compliance Management System enterprise-wide. Stay abreast of the regulatory environment by conducting compliance research and analysis of new/pending laws and regulations, maintaining a working knowledge of applicable state and federal laws and regulations. Support enterprise compliance capabilities through development, documentation, continuous improvement, and implementation of standard compliance practices, workflows, tools, and technology. Support development, tracking and execution of the compliance maturity roadmap. Collect, organize, and track status of relevant regulatory agency directives, memoranda, interpretive rulings, laws and regulations. Develop regulatory compliance training and assignments for board, management, and business units. Administer the complaint management program to ensure all member related regulatory complaints are responded to, reviewed, and analyzed for root cause and trends. Coordinate supervisory compliance examinations and internal audits of the compliance function. Coordinate board and management reporting on the overall state of the Compliance Management System. Develop board and management reporting on the compliance maturity roadmap, regulatory change, compliance training, and complaint management. Essential skills: Minimum one year of experience in a financial services compliance or internal audit department Experience in project management is preferred Ability to organize, analyze and interpret data to make recommendations Ability to work autonomously, to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strategic thinker with outstanding research, analytical, and problem solving skills Ability to deliver effective stakeholder presentations to diverse audiences Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree or equivalent relevant professional experience Certification/License: Either obtain (within 2 years of hire) or maintain Certified Regulatory Compliance Manager (CRCM) certification Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $68,000 to $75,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123 #LI-MG1

The Senior Associate, Recovery Solution assists in the preparation of loan recovery legal cases, and monitors and documents case status. Primary Responsibilities: * Assist in the negotiation of repayment plans and recommend accounts for legal action * Provide assistance to Specialist in the maintenance of legal documentation submitted to attorneys * Gather loan documentation to support legal cases, including miscellaneous research requests * Monitor status of legal cases, reviewing accounts and cases for action/follow up * Respond to attorney communications, escalating to leadership as appropriate * Process recovery payments as applicable * Respond to member inquiries regarding case status * Coordinate the delivery of all incoming and outgoing department communications Experience and Education Requirement: * Minimum Education: High School Diploma or GED * Minimum 4 years' experience in office administration, preferably in the financial services industry; experience with charge off collections is preferred * Strong knowledge of FDCPA is preferred * Strong knowledge of financial industry operating areas including functions, products & services is preferred * Effective time management skills and the ability to work independently or in a collaborative team environment * Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences * Ability to foster strong relationships with internal and external stakeholders * Proven ability to professionally handle sensitive documents * Good research, analytical, problem solving and critical thinking skills with an excellent attention to detail * Working knowledge of Microsoft Office Suite * Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $25.03 - $29.95 per hour + annual bonus Benefits options include: * Traditional medical, dental, and vision coverage * 401K matching up to 5% per pay period * Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually * 11 paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position

Description The Mortgage Business Support Program Manager II is responsible for the creation and delivery of mortgage curriculum and job aids to train and reinforce mortgage policies, procedures and compliance. This position may also support projects related to resolving process and program inefficiencies. Here's what you can expect from the job and what you need to be successful: Job Duties: Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements, while ensuring full compliance with mortgage industry laws and regulations Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum Ensure internal communications and learnings are available and/or delivered in a timely and effective manner Administer training materials to support the onboarding process Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements Communicate initiative updates to senior management at both the business and enterprise level This position may also support the following responsibilities: Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals Responsible for change management efforts regarding new mortgage system launches or regulatory changes Support and maintain compliance content approval process for mortgage initiatives Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding Essential Skills: Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry; change management and training/development experience preferred Experience in design or redesign of complex cross functional process flows Ability to create and deliver engaging presentations tailored to diverse audiences Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front-line staff Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment Working knowledge of Microsoft Office Suite Familiarity with loan origination software Minimum Education: High School Diploma; Bachelor's Degree preferred Certification/License: Six Sigma or Scrum certifications preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $80,000 to 97,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description The Specialist II, Business Continuity assists with the overall coordination for planning, priority setting, and implementation of business continuity initiatives. Primary Responsibilities: Respond to calls/notices from the FT Event line for adverse events on a 24/7 basis Support the deputy facilitator of the Crisis Management Team during an adverse event Track, monitor and report business continuity events Assist in completing threat & hazard risk assessments of our physical sites and resilience risk assessments of our key and critical vendors Support business units to complete Business Impact Assessments (BIAs), develop Business Continuity Plans, and facilitate appropriate tests/exercises Gather Business Continuity Program data and generate monthly reports Provide business units support in developing and implementing best practices for developing their business continuity artifacts Track and manage open findings from reviews, audits, incidents and exercises to completion Experience and Education Requirement: Minimum Education: Bachelor's degree in Business Administration or related field or equivalent relevant professional experience in lieu of a degree Minimum 2 years' experience in business continuity planning, including threat assessments and business impact analysis Experience with IT Operations and Infrastructure concepts, methodologies, and best practices as well as IT Disaster Recovery strategies and best practices, preferred Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite Experience working with continuity planning tools (Fusion, ServiceNow, BC In the Cloud, etc.) preferred Experience working with emergency notification tools (AlertMedia, Everbridge, Rave, etc.) preferred Certification/License: Preferred certification such as, Associate Business Continuity Planner (ABCP) or Professional Continuity Practitioner (PCP) Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation for Hillsboro, OR: $70,000 - $85,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position