Firstbank Corp jobs - 100 jobs

The Instructional Designer leads the design and development of enterprise-wide learning strategies and programs that drive organizational performance. This role partners with senior leadership, subject matter experts, and cross-functional teams to create innovative, scalable learning solutions aligned with business objectives. The position also mentors Training Specialists and ensures adherence to best practices in instructional design and adult learning theory. Key Responsibilities * Strategic Leadership * Define and implement instructional design standards and frameworks across the organization. * Partner with executives and department heads to align learning initiatives with strategic goals. * Program Development * Design and oversee complex learning programs, including leadership development, compliance, and technical training. * Lead the creation of blended learning solutions using advanced technologies (e-learning, AR/VR, simulations). * Quality Assurance & Evaluation * Establish performance metrics and apply evaluation models (e.g., Kirkpatrick, ROI analysis) to measure impact. * Ensure all learning content meets accessibility and compliance standards. * Team Development * Mentor and coach training specialists. * Facilitate knowledge-sharing and continuous improvement within the learning team. * Stakeholder Engagement * Serve as a trusted advisor to leaders on learning strategy and talent development. * Communicate program outcomes and recommendations to CHRO. Skills & Competencies * Expertise in instructional design methodologies and adult learning principles. * Strong leadership and project management skills. * Advanced proficiency in learning technologies and LMS platforms. * Exceptional communication and stakeholder management abilities. * Data-driven mindset with experience in learning analytics. Qualifications * Bachelor's degree in Instructional Design, Education, or related field; or equivalent work experience * Proven track record of designing enterprise-level learning programs. * Professional certifications (e.g., CPLP, ATD) highly desirable. * Experience in financial services or regulated industries is a plus.

The Relationship Manager Associate (RMA) provides administrative processing support to the Relationship Manager (RM) team while providing a high level of customer service to clients. The RMA performs various support duties pertinent to meeting the needs of FirstBank's clients and development of new business, and functions as an extension of the RM team for sales opportunities and brand awareness. Essential Duties and Responsibilities: Function as a member of the Relationship Manager team providing support to Commercial Real Estate and/or Retail Banking teams as needed. Prepare and review all account documentation pertinent to loans, and monitor the administration of the loan closing process. Review loan files to ensure file completeness, including the proper security of designated collateral. Monitor past dues and future maturities, manage draws, and update RMs on a regular basis. Actively work to develop relationships with all Bank partners to identify cross-sell opportunities and referral business. Answer phones and/or greet FirstBank visitors, providing assistance and direction as appropriate. May assist with preparation of Loan Committee packets. Provide consistent, distinctive service to all clients when delivering the FirstBank service experience. Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, risk management policies, and security protocols. Regular and reliable attendance. Perform other duties as assigned. Qualifications: Exhibit a foundational understanding of banking industry regulatory compliance including FirstBank-specific policies and procedures, applying knowledge and best practices as appropriate. High school diploma or the equivalent required, with Bachelor's degree preferred Minimum two years with banking experience preferred May require National Mortgage Lending Service (NMLS) certification FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Description JOB DESCRIPTIONThis is a Bankruptcy Representative position for FirstBank Specialty Lending Manufactured Housing division. This position will be responsible for handling tasks related to Bankruptcy legal processes such as: preparing and filing bankruptcy documents, handling bankruptcy correspondence, and communicating with attorneys, trustees, and courts. Ensure full compliance with bankruptcy regulations Ensure quality service for external servicing clients and other departments within SLG Document Bankruptcy actions within customer's account and loan file Prepare and send bankruptcy documents to attorneys, such as proof of claims and payment changes Handle customer and attorney correspondence on all bankruptcy accounts. Manage spreadsheet of all active bankruptcy accounts Cross train/backfill loss mitigation and legal positions REQUIREMENTS HS Diploma or GED Some college preferred Proficient with MS Office (Excel and Word) Excellent organizational skills Excellent communication skills - both oral and written Manufactured housing knowledge a plus Previous Bankruptcy experience FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Description Summary: The FBIP Department Support Manager will be a main point of contact for the Investments team with various initiatives including being a liaison between the team and corporate partners. This role will manage projects and other critical tasks.Essential Duties and Responsibilities: Fostering company partner relationships and be a primary contact within the investment division and other company partners. Create and distribute monthly and quarterly financial reports including but not limited to AUM, production revenue and investment referral tracking. Maintain and development P&L data and reports by working with the Finance and Accounting departments. Support the hiring process by managing the new hire and onboarding process for new Investment team members but working with the HR team and coordinating documents with both the new hire and management. Organizing team meetings as well as larger department events. Responsibilities include developing current procedures and establishing new practices to support the ongoing growth of the investment division. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school degree GED required. College degree preferred but not required. 3+ years of experience supporting a sales team or organization with focus on coordinating reports and overall documentation Skills and Abilities Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information. Respectful demeanor toward other associates and managers that promotes a positive and professional work environment. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Description Position OverviewThis role is integral to supporting the Loan Servicing Operations team and offers an excellent opportunity to develop expertise in financial processes and the Manufactured Housing Industry. The position requires a high level of accuracy, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Payment Processing: Accurately post and reconcile customer payments, ensuring timely application to loan accounts and resolving discrepancies promptly. Daily Balancing and Reconciliation: Perform end-of-day balancing of payment batches and reconcile accounts to maintain financial integrity and compliance. Loan Maintenance: Update and maintain loan records, including changes to borrower information, payment schedules Cross-Training and Backup Support: Learn multiple operational functions to provide coverage and maintain continuity during staff absences. Special Projects: Assist with department initiatives, process improvements, and system enhancements as assigned. Qualifications High School Diploma or GED required; some college coursework preferred. Proficiency in Microsoft Office Suite (Excel and Word). Strong attention to detail and accuracy in all tasks. Self-motivated with a strong sense of urgency and ability to meet deadlines. Excellent organizational and time management skills. Ability to multi-task and prioritize in a dynamic environment. Strong verbal and written communication skills. Knowledge of manufactured housing or loan servicing is a plus. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

For general applications to the company. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Supports applications and projects across IT and provides a high level of customer support to users across multiple sites. Essential Duties and Responsibilities: Design, install, configure, maintain and perform integration tests of supported applications Work with Info Sec to implement and support designated application user controls. Conduct research and evaluate new IT technologies for potential application deployment Troubleshooting application issues including hardware, software and user access errors Work to increase efficiencies and security of existing applications Assist with ATM monitoring and technical support Ability to work outside of normal business hours when required for application updates and implementations Continuing education on all supported applications Demonstrate effective interpersonal skills necessary to interact positively with internal customers and Team members Adherence to bank defined Policies and Procedures Qualifications: Education and/or Experience: Bachelor's Degree in similar field or experience in IT or business environment in lieu of degree 2+ years of experience in IT or business environment Previous customer support experience with either internal or external customers Skills and Abilities: Proven history of completing tasks with minimal direction Strong written and documentation skills Possesses advanced analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process. FSRs regularly apply policies and best practices based on FirstBank and financial industry knowledge. Essential Duties and Responsibilties: Achieve personal and Financial Center targets and goals by identifying customer needs and providing appropriate guidance and perspective when recommending and explaining bank products and services; make referrals to the appropriate bank partners as customer needs dictate. Answer customers' questions regarding products and services; research and resolve customer issues according to established guidelines, brand model and service standards; encourage retention of bank customers as well as increase product usage by recognizing and closing cross-sell opportunities. Maintain knowledge of FirstBank products, bank partners, loan process, policies and procedures, etc., articulating knowledge and educating others as needed. Build relationships with community businesses and personal clients, represent the Bank during community events and activities; participate in outside sales opportunities such as the Bank At Work Program. Accept consumer loan applications and submit to underwriting; close consumer loans as appropriate. Perform Financial Center operations activities in a support or lead role, which may include but is not limited to: Assist customers with safe deposit box entry and accurate log maintenance. Account maintenance, wire transfers, fraud packets, etc Process reports as needed, including but not limited to the Nonsufficient Funds (NSF) report. Assist in a Teller capacity when needed. Financial Center Security Coordinator duties and/or Financial Center Disaster Recovery Notebook procedures as needed and required. Provide consistent, distinctive service to all customers when delivering the FirstBank service experience. Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols. Regular and reliable attendance. Perform other duties as assigned. Qualification: Education: High school diploma or the equivalent required Experience: Minimum of two years. Banking or sales environment experience is required. Certifications and Licenses: National Mortgage Lending Service (NMLS) certification and Notary preferred. Must be bonded within first six months of employment. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Description Summary:The Area Manager will be a leader responsible for driving consumer customer acquisition, deposit growth, and business development within their designated retail financial centers as well as managing the operations for their designated financial centers. This individual will implement forward-thinking strategies to expand market reach, foster long-term customer relationships, and ensure operational excellence while leading a dynamic team. Essential Duties and Responsibilities: Drive financial center profitability by encouraging day-to-day service and sales activity with policy standards for customer and operational excellence, meet regulatory compliance requirements, and motivate and coach staff toward the achievement of sales goals and financial center balance sheet growth using bank product knowledge expertise. Build and maintain strong relationships with existing and prospective customers, identifying opportunities to deepen engagement and grow deposits. Drive financial center profitability by optimizing service and sales activities, ensuring compliance with regulatory requirements, and leveraging bank product knowledge. Oversee operational efficiency, ensuring staff allocation aligns with customer needs and daily financial center activities. Actively engage with the local community, industry networks, and business leaders to enhance FirstBank's visibility and customer reach. Model, practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols. Cultivate a high-performance team culture through hiring, providing leadership, coaching, and professional development to staff members; communicate FirstBank information to team(s) to ensure consistency of delivery of FirstBank standards, expectations and values. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience 5+ years of experience in banking retail, business development, or lending; 3+ years in a leadership role preferred. Proven track record in customer relationship management, driving deposit growth, and developing new account opportunities. Strong knowledge of risk management and operational integrity, ensuring compliance with all banking policies and regulations. Proficiency in Microsoft Office applications (Outlook, Word, Excel). Skills and Abilities Ability to lead growth-focused initiatives that enhance customer acquisition and deposit expansion. Excellent written and verbal communication skills for engaging customers and leading teams effectively. Exceptional relationship-building skills to connect with customers, businesses, and community partners. Ability to balance strategic planning with day-to-day operational execution. Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information. Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Description This position is in the office and can sit at our Downtown Nashville, TN, Lexington, TN, or Birmingham office.Summary: The Enterprise Risk Reporting & Model Risk Program Manager will be responsible for maintaining and executing the Model Risk and Enterprise Risk Reporting Programs and making relevant changes to both frameworks to reflect the ongoing maturity of both the second line programs as well as the capabilities of the first line charged with executing aspects of both programs. Continuous improvement of programs, as well as attracting and retaining a team of qualified individuals to execute the programs is required. Additionally, the role must work alongside other program managers within Compliance to discover efficiencies and streamline processes where appropriate. Essential Duties and Responsibilities: Oversee the Identification and determine whether an item meets the definition of a model or End User Computing (EUC), risk assessments of models/EUCs, management of MRM Inventory and model validations and reviews Manage validation consultant budget and advise on a yearly validation schedule Chair Model Risk Committee and the Horizon Risk Working Group Provide Management Risk Committee and Board Risk Committee presentations and reporting on Model Risk, Risk Appetite Statement, Enterprise and Horizon Risk Indicators Advocate, train and build a culture of risk awareness with model owners and enterprise metric owners Manage Templates, MS Teams or Workflow Platforms to organize and systematize work across stakeholders Maintain all Policies, Standards and governance documents relevant for the programs Understanding of Banking Regulations/Requirements related to Model and Enterprise Risk Developing a response plan and remediating Audit or Assurance function issues Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Undergraduate degree in Business, Economics, Finance, Accounting, Statistics, or similar. Graduate degree preferred. Holds Relevant industry certifications such as FRM, CERP, CFA, CPA or ABA Programs. 10+ years' experience in Risk/Finance/Audit 10+ years' experience managing staff, external consultants or contractors Experience in project management related to data, governance, compliance, audit, validations, banking systems etc. required Experience implementing or managing software or data platform transformation projects, User Acceptance Testing, Test Script or Technical Writing preferred Skills and Abilities Superior written and oral communication skills, with the ability to communicate effectively at all levels of the organization, with particular emphasis on being able to articulate complex topics in a manner digestible to a wide audience Ability to focus on minor details with the understanding of how the individual details relate to the larger project Demonstrated self-starter who can work independently with minimal supervision as well as in a highly collaborative team Ability to manage multiple projects at once and meet deadlines FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Description Hours:Monday - Thursday 11:00am - 8:00pmFriday 8:30pm - 5:30pmSummary: The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured Housing Servicing Department to deliver prompt, accurate, courteous customer service via phone, fax, mail, or email. The Bilingual Account Rep handles existing customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Essential Duties and Responsibilities: Communicate with customers whose accounts are in collections to support payment resolution Provide clear, empathetic, and professional support for billing inquiries and complaints Handle a high volume of inbound and outbound calls (approximately 80-140 daily) Document all customer interactions, including contact details, inquiry type, and resolution De-escalate challenging situations with patience and problem-solving skills Support onboarding and training of new team members Meet monthly performance goals and service benchmarks Collaborate with other departments to assist with customer translation needs Ensure compliance with internal policies and external regulations Perform additional duties as assigned to support team success Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma or GED equivalent Previous collections or customer service experience a plus Skills and Abilities Bilingual in Spanish required Strong communication skills-written, verbal, and reading comprehension Proficient in Microsoft Office (Excel, Word, Outlook) Solid mathematical and analytical abilities Accurate typing and data entry skills Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information. Respectful demeanor toward other associates and managers that promotes a positive and professional work environment. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Description Summary: The purpose of FirstBank's internal audit department is to provide independent, objective assurance and consulting services designed to add value and improve FirstBank's operations. The mission of FirstBank internal audit is to enhance and protect organizational value by providing risk-based and objective assurance, advice, and insight. The internal audit department helps FirstBank accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of governance, risk management, and control processes. FirstBank internal audit exists to enhance and protect organizational value by providing risk-based and objective assurance, advice, and insight. The internal audit department helps the organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. The IT Internal Auditor conducts IT governance, infrastructure & support, integrated business process, and application audits for various lines of business/functional areas within the bank. Responsibilities include supporting the execution of all audit activities in planning, fieldwork, reporting and wrap-up phases and conducting tests of design and effectiveness. Essential Duties and Responsibilities: Performs technology, project management, change management, information security, identity and access management, data governance, and third-party risk audits on the Bank's business activities to identify risks and controls that may have an impact on the integrity of the control environment, integrity of financial information, or achievement of business objectives. Executes internal audit testing in accordance with International Standards for the Professional Practice of Internal Auditing (Standards) and the Bank's internal methodology. Identifies potential findings and discusses them with audit leadership. Demonstrates basic knowledge in risk and controls and process/controls documentation. Documents results of work in a manner that is clear, concise, and accurate. Performs testing to assess remediation of previously identified issues. Maintain the confidentiality of information as required by law and by Bank policy. Seek to obtain professional certification(s) and continue to develop and expand knowledge of the audit profession, bank regulatory issuances, our industry, and Company products and information through self-study, research, and continuing education efforts. Performs other duties & responsibilities as required or assigned by supervisor. Education and/or Experience Bachelor's Degree required; Computer Science or Management Information Systems preferred 1-4 years of information technology audit or similar experience Certified Information Systems Auditor (CISA) preferred; or pursuing CISA certification Certified Internal Auditor (CIA) preferred Certified Information Systems Security Professional (CISSP) preferred Previous IT Audit experience in banking or financial industry preferred Basic experience executing SQL queries or utilizing Artificial Intelligence Technology (e.g. CoPilot) is preferred. Skills and Abilities Must be experienced in performing audits within a multi-platform, networked environment. Experience in auditing Financial Services/Banking applications and business processes is preferred. Have a distinct basic knowledge of all aspects of the bank's operating procedures and practices. Have flexibility in adjusting to change. Exercise judgment, integrity, and skill in personal relationships with officers and employees. Advanced knowledge of Excel, Word and ability to learn/apply auditing related software Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Description Summary: The collateral operations specialist is responsible for preparing the applicable consumer and commercial loan release documents. Essential Duties and Responsibilities: Completes consumer and commercial loan releases by utilizing the closed loan report and assists with expedite payoff releases. requests from branches. This includes drafting lien release documents, obtaining appropriate signatures, and providing documentation for customers and dealers paying off loans. Works service events and answers routine internal and external inquiries related to the status of paid off loans, lien releases, duplicate release documentation, title work, and more. Maintains regular and reliable attendance, punctuality, and personal appearance. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML). Perform any other related duties as required or assigned. Scan loan and supporting documentation into the imaging system in a timely manner. Perform QA inspection to ensure that the images are clear and complete and properly indexed. Maintain physical custody of specified loan documentation through the payoff of the loan and through the retention period. Build the files that will be maintained. Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity Qualifications Education and/or Experience High School diploma or equivalent Proficient in Microsoft Office Suite, Outlook and other similar applications Past history in banking or similar field is preferred but not required Skills and Abilities Ability to work efficiently as a member of a team or alone Demonstrated working knowledge of loan documentation and document retention Demonstrated commitment to accuracy and attention to detail. Good organizational skills Demonstrated written and verbal communication skills Strong attention to detail with ability to multi-task Ability to provide a positive experience for customers and act in a professional manner FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

General Description: We are seeking a seasoned Expert in Program Management and Project Management Methodology to join our organization in a senior capacity. This role is designed for a dynamic leader with a proven track record in managing complex programs, developing project management standards, and driving organizational excellence through the creation of templates and procedures. The ideal candidate will have a minimum of 7 years of hands-on experience, advanced skills in project management tools (notably Smartsheet and Microsoft Excel), and the ability to create a vision, build strategic plans, and execute them effectively. Key Responsibilities: • Design, implement, and maintain program and project management methodologies, ensuring alignment with organizational standards and policies. • Develop, document, and continuously improve project management standards, templates, and procedures to support consistent and effective project delivery across the organization. • Lead the integration and optimization of advanced project management tools, with an emphasis on Smartsheet and Microsoft Excel, to enhance planning, tracking, and reporting capabilities. • Provide strategic direction and thought leadership for program and project management initiatives, fostering a culture of excellence and continuous improvement. • Collaborate cross-functionally with stakeholders to understand requirements, implement best practices, and ensure compliance with established standards. • Train and mentor project managers and team members on methodologies, tools, and templates to build organizational capability and maturity. • Monitor and report on program and project performance, using data-driven insights to recommend and execute improvements. Qualifications: • Bachelor's degree in Business Administration, Project Management, Engineering, or a related field (Master's degree preferred). • At least 7 years of progressive experience in program and project management, with a strong background in methodology development and process improvement. • Demonstrated expertise in project management tools, including advanced proficiency with Smartsheet and Microsoft Excel (e.g., formulas, pivot tables, dashboards). • Experience developing and institutionalizing project management standards, policies, templates, and procedures. • Proven ability to create a strategic vision, build robust plans, and execute with measurable results. • Exceptional communication, leadership, and stakeholder management skills. • Project Management Professional (PMP), Program Management Professional (PgMP), or similar certification preferred. Key Skills and Competencies • Strategic and analytical thinking • Advanced project/program management methodologies (Agile, Waterfall, Hybrid, etc.) • Tool integration and automation (Smartsheets, Excel, and other project management applications) • Change management and process improvement • Template and documentation development • Training, coaching, and mentoring project teams • Excellent written and verbal communication Why Join Us? This is an opportunity to shape the future of program and project management within our organization. As an expert and senior leader, you will have the autonomy to define standards, introduce innovative tools and methodologies, and make a tangible impact on our success. If you are passionate about program excellence and enjoy building frameworks that drive organizational performance, we invite you to apply. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

FirstBank is seeking qualified applicants to fill our Loan Processor Position which represents the bank in our Specialty Lending Division. This position is directly responsible for the daily processing of all new loans. Daily responsibilities include: Assembling, preparing, and processing loan packages for consumer loans following bank policies and procedures. This position verifies accuracy and completeness of all loan files obtaining proper signatures, dates, and all other relevant data. The qualified candidate would ensure the timely and accurate packaging of all loans originated. Responsibilities include: Gathering information, inputting proper loan information into system for processing, ordering title commitment and appraisals, and preparing all TRID disclosures. Responsible for ensuring that all loan documentation falls within the established company, state, and federal lending guidelines. Individual may also be assigned special projects/task as may be deemed necessary. This position is also responsible for updating and maintaining reports. Qualifications: The successful candidate should have strong organizational, multi-tasking and problem solving skills. This position requires the individual to be very detail oriented and precise. This position is all about accuracy, and attention to detail. Maintains positive working relationship between peers, managers, as well as clients and other internal partners. Acts as a liaison between client, loan underwriter, closers, and manufactured home dealers, so candidate should possess proper phone etiquette and handle different personalities well. Skills Required: Strong Microsoft Computer Skills- Microsoft Word, Excel, PowerPoint, OutlookEducation: At a minimum, a high school diploma, College degree in accounting or finance preferred, but not required. Multi-Tasking - Ability to handle multiple task and frequent interruptions and to handle stressful situations with calmness and courtesy.Knowledge- Prior knowledge of lending guidelines and regulations, including TRID, HMDA, is a plus. Good understanding of financial institution products and services. Excellent Written Communication - Able to write concise clear letters, reports, and emails.Relationship building - Able to establish and maintain a good rapport and cooperative relationship with clients and co-workers.Detail Oriented - Able to pay meticulous attention to all aspects of a situation or task.Reliability - Must be dependable and trustworthy.Accuracy- Typing skills are a must. Work is correct and error free and within company and regulation polices and guidelines. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

The Teller Manager efficiently manages and supervises the operations of the Teller area and sales activities of the Teller staff. Ensures customers are served promptly and department activity balances at the end of each business day. Collaborates with managers, supervisors and staff at all levels and from all locations to ensure FirstBank distinctive service excellence is delivered on a consistent basis. Essential Duties and Responsibilities: * Monitor Teller execution of daily sales and service, ensuring best practices and high- quality service, bank established guidelines and brand model are delivered to maximize opportunities and meet customer financial needs; personally execute to the same level as needed. * Answer escalated Teller staff and advanced customer inquiries as needed; engage Teller staff in the sales process using coaching and leadership strategies to encourage a consistent application of effective sales and referral activities. * Manage and supervise daily operational standards for Teller staff, including but not limited to cash drawer security, daily balance of all cash drawers, item capture procedures, counterfeit currency identification, vault and branch cash management, balance ATM, etc. * Assimilate new Tellers to the Bank through training and coaching; monitor Teller performance; schedule and supervise activities of Teller staff. * Protect the bank from unnecessary risk or exposure by modeling bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc. * Communicate and collaborate with Financial Center and Bank leadership regarding Teller activities and needs. * May function as Security Coordinator for the branch when needed. * Participate in marketing initiatives and represent the Bank at branch activities and community events. * Model and provide consistent, distinctive service to all customers when delivering the FirstBank service experience. * Manage Teller staff to achieve safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies, including following and monitoring security protocols. * Regular and reliable attendance. * Perform other duties as assigned. Qualification: Education: High school diploma or the equivalent required Experience: Minimum five years, with specific Teller experience required Certifications and Licenses: Must be bondable

Description This position administers the enforcement of corporate, regulatory, and risk management policies and assists in developing, implementing, and achieving the strategic goals of the Information Security Program. The Information Security program includes policies, standards, procedures, and controls (technical, administrative, and physical) to protect customer, consumer, and proprietary information against reasonably foreseeable risks. This role is responsible for management of or auditing and reporting on intrusion prevention systems, content filtering systems, SIEM and event management systems, Antivirus, and vulnerability assessment programs.ESSENTIAL FUNCTIONS: Leading efforts to reduce overall risk by monitoring and tuning security alerts and investigating incidents. Defining, planning, implementing, maintaining, and upgrading security measures, policies and controls. Implement products and services as required to maintain compliance with existing, new, or changing regulations and auditing recommendations. Administer security policies to control access to resources observing least privilege. Manage and maintain patch installation for operating systems, software applications and Hardware as part of the overall vulnerability management system. Create and maintain security documentation to include policies, standards, procedures, and reports as required to support the Information Security program. Protect systems by defining access privileges, control structures, and resources. Work closely with technology and compliance teams for troubleshooting security related problems as well as identifying and implementing security strategy. Monitor server logs, firewall logs, intrusion detection logs, and network traffic for unusual or suspicious activity, and make recommendations based on those findings, Research attempts to compromise security posture and recommend solutions. Manage the user awareness training program and provide additional end-user training as needed. Design, implement, and report on security system activity, and perform end-user activity audits. Work with vendors to arrange for upgrades, updates, patches and replacements on software and hardware. Assist with 3rd party due diligence as pertains to cybersecurity best practices. Perform other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: Education: A Bachelor's degree or 5 years of related experience. Experience: 3+ years relevant Information Security or IT Audit experience. Certifications & Licenses: Relevant security or IT Audit certification. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

The First Bank and Trust Company is hiring an Internal Audito r in Bristol, Tennessee . The Internal Auditor plays a critical role in ensuring the integrity and effectiveness of financial and operational controls at the bank. This position will be responsible for assisting with performing operational audits, branch audits and applicable testing. The Internal Auditor will assist with outsourced and external audits and exams. The Internal Auditor will identify risks and control weaknesses, providing actionable recommendations to mitigate potential financial and operational risks. Responsibilities: Assist with Branch and Operational Audits. Assist with the annual risk assessment for all audit areas and annual budget for the Audit Department. Plan, perform and organize specific audits. Assist the Vice-President Internal Auditor with the annual external audit. Assist with both Federal and State examinations. Assist Audit Department with Special Projects requested by Bank Management and other relevant duties as assigned. Present quarterly to the Audit Committee audits completed, recommendations and deficiencies identified. Assess the adequacy and effectiveness of internal controls and recommend improvements to management. Perform risk assessments to identify areas of potential exposure and develop audit strategies accordingly. Collaborate with cross-functional teams to ensure audit findings are addressed and corrective actions are implemented. Maintain up-to-date knowledge of relevant accounting standards, regulatory requirements, and industry best practices. Minimum Qualifications: Bachelor's degree in Accounting, Finance, or a related field. Work experience may be considered in lieu of a Bachelor's Degree Minimum of 3 years of experience in internal audit, accounting, or banking. Strong understanding of accounting principles, internal controls, and financial audit processes. Proven ability to work effectively in a team environment and communicate audit findings clearly. MINIMUM SKILLS AND ABILITIES : Excellent verbal and written communication skills Computer skills (Microsoft Word, Excel and JHA system, etc..) Strong financial/accounting background Professional Self-Motivated Must maintain high level of confidentiality BENEFITS FOR FULL-TIME EMPLOYEES: PTO Leave is 20 Days per year earned monthly. First Bank and Trust recognizes 11 paid holidays, when the holidays occurs during the work week. Medical, Dental and Vision Insurance coverage starts the 1st day of the month after hire date. Employees are automatically enrolled in the bank's 401K/ESOP Plan. First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary. First Bank and Trust provides long-term disability Insurance coverage. Normal work week is Monday- Friday between 8:30 - 5:00. Overnight travel may be required on occasion. First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process. Essential Duties & Responsibilities: * Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate. * Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. * Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. * Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations. * Model consistent, distinctive service to all customers when delivering the FirstBank service experience. * Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols. * Regular and reliable attendance. * Perform other duties as assigned. Qualifications: Education * High school diploma or the equivalent required Experience * Minimum of one year, with specific bank experience preferred Certifications and Licenses * Notary preferred