Universal Banker jobs at Firstbank Corp

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process. Essential Duties & Responsibilities: * Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate. * Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. * Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. * Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations. * Model consistent, distinctive service to all customers when delivering the FirstBank service experience. * Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols. * Regular and reliable attendance. * Perform other duties as assigned. Qualifications: Education * High school diploma or the equivalent required Experience * Minimum of one year, with specific bank experience preferred Certifications and Licenses * Notary preferred

Are you a people person who thrives building and maintaining relationships? Do you excel at working within established guidelines while effectively communicating with others? If so, we have the perfect opportunity for you! United Community is seeking a highly skilled Universal Banker. As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transacations, you will support customers with their financial wellness by having needs-based conversations, identifying appropriate solutions. Depending on your experience, you may be considered for either a Universal Banker I or II position. What You'll Do * Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting * Assist customers financially by delivering loan products, while ensuring packages are correct and complet to minimize exceptions * Identify opportunities and make referrals, cross-sell banking products and services to other areas of the bank * Educate customers on options for managing transactions using technology and all other tools and resources available * Apply product and service knowledge to effectively solve customer problems * Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality * Ensure adherence to banking regulations and internal policies Requirements For Success * 1+ year of previous banking experience is required * Demonstrated analytical, accuracy, and problem-solving skills * Strong verbal and written interpersonal communication skills Preferred Knowledge and Skills: * NMLS license * Current Notary Public Certification Conditions of Employment * Must be able to pass a criminal background and credit check * This is a full-time, non-remote position FLSA Status: * Non-Exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $32,146.00 - USD $45,185.00 /Yr.

Are you a people person who thrives building and maintaining relationships? Do you excel at working within established guidelines while effectively communicating with others? If so, we have the perfect opportunity for you! United Community is seeking a highly skilled Universal Banker. As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transacations, you will support customers with their financial wellness by having needs-based conversations, identifying appropriate solutions. Depending on your experience, you may be considered for either a Universal Banker I or II position. What You'll Do * Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting * Assist customers financially by delivering loan products, while ensuring packages are correct and complet to minimize exceptions * Identify opportunities and make referrals, cross-sell banking products and services to other areas of the bank * Educate customers on options for managing transactions using technology and all other tools and resources available * Apply product and service knowledge to effectively solve customer problems * Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality * Ensure adherence to banking regulations and internal policies Requirements For Success * 1+ year of previous banking experience is required * Demonstrated analytical, accuracy, and problem-solving skills * Strong verbal and written interpersonal communication skills Preferred Knowledge and Skills: * NMLS license * Current Notary Public Certification Conditions of Employment * Must be able to pass a criminal background and credit check * This is a full-time, non-remote position FLSA Status: * Non-Exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $32,146.00 - USD $40,954.00 /Yr.

United Community is seeking a highly skilled Universal Banker II. As a Universal Banker, you will have the opportunity to deliver excellent experiences to customers and prospects. In addition to assisting with everyday transactions, you will support customers with their financial wellness by having needs-based conversations, identifying appropriate solutions. What You'll Do * NMLS License required * Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting * Maintain a comprehensive understanding of retail banking products and services * Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers' needs, while considering their unique perspectives and priorities * Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions * Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank * Educate customers on options for managing transactions using technology and all other tools and resources available * Apply product and service knowledge to effectively solve customer problems * Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality * Ensure adherence to banking regulations and internal policies Requirements For Success * 1+ years of previous banking and cash handling * 1+ years of lending experience * NMLS License required * Demonstrated analytical, accuracy, and problem-solving skills * Strong verbal and written interpersonal communication skills * Ability to uncover and provide solutions to meet customer needs Preferred Skills/Experience: * Current Notary Public Certification preferred Conditions of Employment * Must be able to pass a criminal background & credit check * This is a full-time, non-remote position FLSA Status * Non-Exempt We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $34,102.00 - USD $49,204.00 /Yr.

A minimum of 3 years retail banking experience required. This position will provide support for the Branches providing relief support for teller and retail banker positions. This position also supports retail administration in communication, training organization and tracking, and in sales efforts. All employees must adhere to all Bank policies, procedures and all compliance regulations. PRIMARY DUTIES: Provide Relief for Branches as needed ( Teller and Retail Banker position responsibilities apply) Provides operational support to branches for example, password resets and internal audit reviews Fully versed in all Branch Operations Coordinates with HR and appropriate Training team for new employees Facilitates and Communicates changes on products and services Organizes and Tracks periodic training (not necessarily the facilitator) SKILLS REQUIRED: 3 years previous Retail Branch experience in both Teller and Retail Banker positions is required Ability to multi-task Customer service skills / good telephone etiquette Proficient in Microsoft Word and Excel All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age. Independent Bank is an EO/AA Employer M/F/Vets/Disabled

Job Description A minimum of 3 years retail banking experience required. This position will provide support for the Branches providing relief support for teller and retail banker positions. This position also supports retail administration in communication, training organization and tracking, and in sales efforts. All employees must adhere to all Bank policies, procedures and all compliance regulations. PRIMARY DUTIES: Provide Relief for Branches as needed ( Teller and Retail Banker position responsibilities apply) Provides operational support to branches for example, password resets and internal audit reviews Fully versed in all Branch Operations Coordinates with HR and appropriate Training team for new employees Facilitates and Communicates changes on products and services Organizes and Tracks periodic training (not necessarily the facilitator) SKILLS REQUIRED: 3 years previous Retail Branch experience in both Teller and Retail Banker positions is required Ability to multi-task Customer service skills / good telephone etiquette Proficient in Microsoft Word and Excel All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age. Independent Bank is an EO/AA Employer M/F/Vets/Disabled

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Promote bank products through positive proactive sales to prospects and cross sales to customers, inform and educate both about products, services and benefits. Provide support to branch management. Universal Bankers must adhere to all Bank policies, procedures and all compliance regulations. PRIMARY DUTIES: Provide teller/platform support as needed to keep the lines to a minimum and to provide quality customer service. Teller support would include performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support would entail opening checking accounts, savings accounts, and provide all other deposit product services. Actively inform client of products/services, profile clients to identify financial needs, follow through, and close the sale. Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients. Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships, participate in client calling activities during special deposit/loan campaigns. Responsible for taking loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate. Assist branch management with “on the job training” of new associates Participate in branch meetings to enhance knowledge of sales initiatives/processes, bank products, operational processes and “exceptional” customer service delivery. Assist branch associates with all aspects of daily branch operations as needed. Perform all other job-related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience. High school diploma or general education degree (GED) 1 year of experience as either a Teller or as a Relationship Banker COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite- i.e. Outlook, Word, Excel, MS Access is a plus. In addition, 10-key calculator; coin counter All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age. Independent Bank is an EO/AA Employer - M/F/Vets/Disabled

BASIC PURPOSE: A front-line team member whose responsibilities are a combination of a Customer Service Representative and a Teller. The Universal Banker is a hybrid position that encompasses needs-based conversations, recommendations, referrals, and transaction processing. This role will allow the team member to participate in the sales culture of the institution and provide an opportunity for career growth and development. The Universal Banker is expected to make referrals and cross-sell products/services appropriate to the customers' needs while maintaining the customer service culture of the company. Other duties may be assigned. PRINCIPAL ACCOUNTABILITIES Engage with prospective customers to have needs-based conversations to make recommendations for products, services, and referrals. Open Deposit Products and make Referrals to BankFirst internal Line of Business Partners. Be knowledgeable and proficient in the use of all online services and promote those digital solutions to customers. Shares responsibility of greeting customers, processing transactions, handling cash, and making product recommendations. Educates customers on BankFirst's products and services. Provides a consistent optimal customer service experience by maintaining service standards and facilitating a welcoming and customer-focused environment. Conducts outbound phone calls to customers. Owns and resolves customer's issues. Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks. EDUCATION, EXPERIENCE, SKILLS: Must have good computer skills, specifically Excel, Word, Adobe Sign. Should be detail oriented and be able to multi-task. Have excellent communications skills, written and verbal. Should be sales oriented and have excellent product knowledge. EOE, including disability/vets

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Promote bank products through positive proactive sales to prospects and cross sales to customers, inform and educate both about products, services and benefits. Provide support to branch management. Universal Bankers must adhere to all Bank policies, procedures and all compliance regulations. PRIMARY DUTIES: Provide teller/platform support as needed to keep the lines to a minimum and to provide quality customer service. Teller support would include performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support would entail opening checking accounts, savings accounts, and provide all other deposit product services. Actively inform client of products/services, profile clients to identify financial needs, follow through, and close the sale. Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients. Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships, participate in client calling activities during special deposit/loan campaigns. Responsible for taking loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate. Assist branch management with “on the job training” of new associates Participate in branch meetings to enhance knowledge of sales initiatives/processes, bank products, operational processes and “exceptional” customer service delivery. Assist branch associates with all aspects of daily branch operations as needed. Perform all other job-related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience. High school diploma or general education degree (GED) 1 year of experience as either a Teller or as a Relationship Banker COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite- i.e. Outlook, Word, Excel, MS Access is a plus. In addition, 10-key calculator; coin counter All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age. Independent Bank is an EO/AA Employer - M/F/Vets/Disabled

The Universal Banker plays a vital role in delivering a high-quality customer experience by performing both teller and customer service functions. The Universal Banker serves as the primary point of contact for customers in the branch, providing comprehensive service in both transactions and account management. This position combines cash-handling responsibilities with customer relationship management, providing a single point of contact for clients' financial needs. The Universal Banker is responsible for fostering a positive customer experience through efficient, accurate, and friendly service while also identifying opportunities to promote banking products and services. ESSENTIAL FUNCTIONS: Provides courteous and professional customer service by assisting customers with their banking needs. Performs a variety of financial transactions accurately and efficiently such as processing deposits, withdrawals, payments, check cashing, money orders and handling inquiries about products and services. Actively engages in cross-selling and referral activities to achieve branch sales targets by identifying and recommend products and services that meet customers' needs, such as checking accounts, loans, credit cards, and investment options. Redeems U.S. Savings Bonds Accepts loan payments and safe deposit box rental payments Admits customers to safe deposit boxes Answers inquires and provides information on various accounts, loan balances and other banking services Balances transactions at end of day and verifies cash totals Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program Recommends, explains, and opens new deposit accounts for customers Completes all necessary product and service documentation (such as preparing signature cards inputting account information into the system, ordering checks and ATM/Debit cards) to ensure customer needs are promptly and accurately satisfied and all security and legal requirements are met. Assist customers with Debit card questions and disputes May perform various administrative and other duties related to the operational function Prepares various activity reports and information as needed May sign such items as certified or cashier's checks. Opens or closes safety deposit boxes; billing for boxes; assists with inventory of deceased customer's boxes. Maintains confidentially of customer accounts Handles customers complaints related to the bank's services, explains service charges and follows through on misdirected items or errors Identify and mitigate potential fraud risks by verifying customer information and transaction details Document review: Reviewing documents for accuracy or legal compliance Researches and resolves customers problems by serving as a liaison between the customer and the appropriate bank area Assumes lead role in generating new customers relationship and expanding existing customers relationships Identifies customer's needs and provides advice and information (rates, terms, features, benefits, restrictions, fees, disclosures) to assist customers in making decisions which suit their financial situation. Handle customer complaints, troubleshoot problems, and escalate unresolved issues to management when necessary Refers customers to specialize products and services to the appropriate area and/or person Works closely with Electronic Banking to assist customers with Online Banking and Bill Pay questions or problems Adhere to all banking regulations, policies, and procedures to maintain a secure and compliant environment Originates wire transfer for customers as needed Assist with charge backs at supervisor's request Handle specific customer paperwork on request Participate in ongoing training, and development programs to enhance product knowledge, customer service skills, and sales techniques. Performs other task request by supervisor(s) as they relate to the bank and its functions REQUIRED EDUCATION, EXPERIENCE AND SKILLS High school diploma or equivalent; Associate's or bachelor's degree in business, Finance, or a related field preferred. Previous experience in banking, customer service, or sales is highly desirable. Strong knowledge of banking products, services, and regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment, handle multiple tasks, and manage time effectively. Proficient in using computer systems, including Microsoft Office Suite, and other banking software. Cash-handling experience with attention to detail and accuracy. Ability to work flexible hours, including weekends and holidays, as needed. Ability to work independently and in a team environment. Strong attention to detail, organizational skills, and problem-solving abilities. POSITION SPECIFIC COMPETENCIES Relationship management and communication skills Proactivity Sales and Cross Selling aptitude Knowledge of banking products, services, and regulations Problem-Solving skills Compliance Ability to handle cash and maintain a balanced cash drawer Teamwork and Collaboration Adaptability and Flexibility WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Regular contact with general public. Travel will be required to other locations within the position's market to provide assistance and / or attend meetings. Also, travel for seminars and training may be required. Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs. Position requires standing, stooping, kneeling, squatting and sitting. Must have ability to stand for long periods of time. Receives currency from all sources causes environment to be slightly unclean. Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone. Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity. EQUIPMENT USED Computer, telephone, fax machine, scanner, copier, printer SUPERVISORY REQUIREMENTS: None The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

The Universal Banker plays a vital role in delivering a high-quality customer experience by performing both teller and customer service functions. The Universal Banker serves as the primary point of contact for customers in the branch, providing comprehensive service in both transactions and account management. This position combines cash-handling responsibilities with customer relationship management, providing a single point of contact for clients' financial needs. The Universal Banker is responsible for fostering a positive customer experience through efficient, accurate, and friendly service while also identifying opportunities to promote banking products and services. ESSENTIAL FUNCTIONS: Provides courteous and professional customer service by assisting customers with their banking needs. Performs a variety of financial transactions accurately and efficiently such as processing deposits, withdrawals, payments, check cashing, money orders and handling inquiries about products and services. Actively engages in cross-selling and referral activities to achieve branch sales targets by identifying and recommend products and services that meet customers' needs, such as checking accounts, loans, credit cards, and investment options. Redeems U.S. Savings Bonds Accepts loan payments and safe deposit box rental payments Admits customers to safe deposit boxes Answers inquires and provides information on various accounts, loan balances and other banking services Balances transactions at end of day and verifies cash totals Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program Recommends, explains, and opens new deposit accounts for customers Completes all necessary product and service documentation (such as preparing signature cards inputting account information into the system, ordering checks and ATM/Debit cards) to ensure customer needs are promptly and accurately satisfied and all security and legal requirements are met. Assist customers with Debit card questions and disputes May perform various administrative and other duties related to the operational function Prepares various activity reports and information as needed May sign such items as certified or cashier's checks. Opens or closes safety deposit boxes; billing for boxes; assists with inventory of deceased customer's boxes. Maintains confidentially of customer accounts Handles customers complaints related to the bank's services, explains service charges and follows through on misdirected items or errors Identify and mitigate potential fraud risks by verifying customer information and transaction details Document review: Reviewing documents for accuracy or legal compliance Researches and resolves customers problems by serving as a liaison between the customer and the appropriate bank area Assumes lead role in generating new customers relationship and expanding existing customers relationships Identifies customer's needs and provides advice and information (rates, terms, features, benefits, restrictions, fees, disclosures) to assist customers in making decisions which suit their financial situation. Handle customer complaints, troubleshoot problems, and escalate unresolved issues to management when necessary Refers customers to specialize products and services to the appropriate area and/or person Works closely with Electronic Banking to assist customers with Online Banking and Bill Pay questions or problems Adhere to all banking regulations, policies, and procedures to maintain a secure and compliant environment Originates wire transfer for customers as needed Assist with charge backs at supervisor's request Handle specific customer paperwork on request Participate in ongoing training, and development programs to enhance product knowledge, customer service skills, and sales techniques. Performs other task request by supervisor(s) as they relate to the bank and its functions REQUIRED EDUCATION, EXPERIENCE AND SKILLS High school diploma or equivalent; Associate's or bachelor's degree in business, Finance, or a related field preferred. Previous experience in banking, customer service, or sales is highly desirable. Strong knowledge of banking products, services, and regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment, handle multiple tasks, and manage time effectively. Proficient in using computer systems, including Microsoft Office Suite, and other banking software. Cash-handling experience with attention to detail and accuracy. Ability to work flexible hours, including weekends and holidays, as needed. Ability to work independently and in a team environment. Strong attention to detail, organizational skills, and problem-solving abilities. POSITION SPECIFIC COMPETENCIES Relationship management and communication skills Proactivity Sales and Cross Selling aptitude Knowledge of banking products, services, and regulations Problem-Solving skills Compliance Ability to handle cash and maintain a balanced cash drawer Teamwork and Collaboration Adaptability and Flexibility WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Regular contact with general public. Travel will be required to other locations within the position's market to provide assistance and / or attend meetings. Also, travel for seminars and training may be required. Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs. Position requires standing, stooping, kneeling, squatting and sitting. Must have ability to stand for long periods of time. Receives currency from all sources causes environment to be slightly unclean. Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone. Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity. EQUIPMENT USED Computer, telephone, fax machine, scanner, copier, printer SUPERVISORY REQUIREMENTS: None The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process. Essential Duties & Responsibilities: Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate. Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations. Model consistent, distinctive service to all customers when delivering the FirstBank service experience. Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols. Regular and reliable attendance. Perform other duties as assigned. Qualifications: Education High school diploma or the equivalent required Experience Minimum of one year, with specific bank experience preferred Certifications and Licenses Notary preferred FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process. Essential Duties & Responsibilities: Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate. Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations. Model consistent, distinctive service to all customers when delivering the FirstBank service experience. Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols. Regular and reliable attendance. Perform other duties as assigned. Qualifications: Education High school diploma or the equivalent required Experience Minimum of one year, with specific bank experience preferred Certifications and Licenses Notary preferred FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process. Essential Duties & Responsibilities: Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate. Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations. Model consistent, distinctive service to all customers when delivering the FirstBank service experience. Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols. Regular and reliable attendance. Perform other duties as assigned. Qualifications: Education High school diploma or the equivalent required Experience Minimum of one year, with specific bank experience preferred Certifications and Licenses Notary preferred FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process. Essential Duties & Responsibilities: Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate. Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations. Model consistent, distinctive service to all customers when delivering the FirstBank service experience. Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols. Regular and reliable attendance. Perform other duties as assigned. Qualifications: Education High school diploma or the equivalent required Experience Minimum of one year, with specific bank experience preferred Certifications and Licenses Notary preferred FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process. Essential Duties & Responsibilities: Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate. Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations. Model consistent, distinctive service to all customers when delivering the FirstBank service experience. Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols. Regular and reliable attendance. Perform other duties as assigned. Qualifications: Education High school diploma or the equivalent required Experience Minimum of one year, with specific bank experience preferred Certifications and Licenses Notary preferred FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

As a Universal Banker II you will be responsible for delivering exceptional customer service while performing a wide range of banking functions. Your role will involve interacting directly with customers to understand their financial needs, processing personal banking transactions, and assisting the lending officers and underwriters to facilitate the loan application process. You will be the face of the bank, ensuring that each customer has a positive experience and receives the financial services and advice they require. In addition to fulfilling the responsibilities of a Customer Service Representative, the Universal Banker II is responsible for deepening customer relationships by understanding their financial needs and offering appropriate solutions. ESSENTIAL FUNCTIONS Provide excellent customer service by greeting customers, addressing inquiries, and resolving issues promptly and effectively. Process daily transactions accurately, including deposits, withdrawals, check cashing, and payments. Maintain a thorough knowledge of the bank's products, services, and policies to provide accurate information to customers Engage customers to identify their financial needs and recommend appropriate products and services, such as savings accounts, credit cards, loans, and investment options. Build and maintain strong customer relationships to enhance loyalty and retention through personalized banking experiences. Conduct regular follow-ups with customers to ensure satisfaction and identify further needs. Assist customers with the loan application process, including personal, auto, home equity, and other consumer loans. Conduct initial screenings to determine customer eligibility and provide guidance on required documentation. Collaborate with underwriters and lending officers to facilitate the loan approval process and communicate status updates to customers. Obtain pertinent information needed to move forward with loan closing Take loan applications and enter customer data into system Key loans into system and submit loans for approval Gather all necessary documents prior to closing to minimize exceptions Print loan checks and fill out general ledger tickets Close loans and send them to be booked Organize loan package and send original documents to appropriate party for filing Assist lender in working upcoming maturities Assist lender with past due reports Prioritize exceptions and monitor them monthly Provide superior customer service Perform other duties as assigned by management Actively promote bank products and services to meet sales targets. Utilize cross-selling techniques to introduce customers to additional banking services that meet their financial needs. Participate in branch sales campaigns, events, and other activities to drive business growth. Collaborate with colleagues to ensure a seamless and positive customer experience. Participate in regular training sessions to stay up-to-date with banking products, services, and compliance regulations. Provide mentorship and support to less experienced team members as needed. REQUIRED EDUCATION, EXPERIENCE, AND SKILLS Minimum two-year college degree One to two years of similar or related experience in retail banking, customer service, or sales roles. Strong knowledge of banking products, services, and lending processes General knowledge of bank operations, policies, and procedures Must be thorough, precise, and detail-oriented Ability to interact and communicate professionally with customers and fellow employees Must take full responsibility for job duties and work with limited supervision Ability to speak tactfully via telephone and minimize grammatical error in written communication Proficient in basic computer programs (Microsoft Word, Excel, etc.) Excellent communication, interpersonal, and problem-solving skills. Proven ability to build and maintain customer relationships. Strong attention to detail and accuracy in transaction processing. Proficiency in using banking software and MS Office applications. POSITION SPECIFIC COMPETENCIES: Initiative- The ability to perform job responsibilities independently and responsibly in a fast-paced environment Organizational Skills- Demonstrates the ability to have multiple projects and assignments are completed according to established timeframes. Information is maintained and it easily accessible. Materials and work areas are very orderly and easy to find and share. Communication- Demonstrates active listening and interpersonal skills. Be able to effectively communicate on written documents are clear, concise, and well-constructed. Strong problem-solving abilities and attention to detail. Proficiency in banking software and Microsoft Office Suite. Ability to handle confidential information with integrity and professionalism. Sales and cross-selling experience. Customer-focused mindset with a passion for providing exceptional service. Sales-oriented with a demonstrated ability to meet and exceed targets. PHYSICAL REQUIREMENTS Must be capable of operating all types of office equipment. EQUIPMENT USED Computer, telephone, fax machine, scanner, copier, printer SUPERVISORY REQUIREMENTS None WORKING CONDITIONS Requires incumbent to remain sedentary within office Requires some travel for training/seminars The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management. **Weekly Scheduled Hours** : Monday - Thursday 8 AM - 5 PM Friday 8AM - 6:15 PM, Saturday 8:30 AM - 1:15 PM **ESSENTIAL DUTIES AND RESPONSIBILITIES** Sales and service + Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services. + Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs. + Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts. + Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. + Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns. + Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate. **Client experience** + Research and resolve problems and respond to client inquiries on account status. + Deliver excellent client experiences consistently and promptly resolve client issues effectively. + Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. **Compliance and risk management** + Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. **Operational efficiency** + Assist banking center associates with all aspects of daily operations as needed, including audit controls. + Assist banking center management with "on the job training" of new associates. + Stay informed of all operational updates and changes to ensure compliance with all current guidelines. + Perform all other job related duties as assigned. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience. + High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred. **COMPUTER AND OFFICES EQUIPMENT SKILLS** Microsoft Office Suite In addition, 10-key calculator; coin counter As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. **DeGarmo Behavioral Assessment Requirement** + All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position + The assessment takes approximately 12-15 minutes to complete + Assessment results must be submitted prior to having your application evaluated by Talent Acquisition **About Us** **First Horizon Corp. (NYSE: FHN)** , with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Corporate Diversity Commitment:** We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management. Weekly Scheduled Hours: Monday - Thursday 8 AM - 5 PM Friday 8AM - 6:15 PM, Saturday 8:30 AM - 1:15 PM ESSENTIAL DUTIES AND RESPONSIBILITIES Sales and service * Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services. * Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs. * Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts. * Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. * Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns. * Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate. Client experience * Research and resolve problems and respond to client inquiries on account status. * Deliver excellent client experiences consistently and promptly resolve client issues effectively. * Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Compliance and risk management * Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational efficiency * Assist banking center associates with all aspects of daily operations as needed, including audit controls. * Assist banking center management with "on the job training" of new associates. * Stay informed of all operational updates and changes to ensure compliance with all current guidelines. * Perform all other job related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience. * High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred. COMPUTER AND OFFICES EQUIPMENT SKILLS Microsoft Office Suite In addition, 10-key calculator; coin counter As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. DeGarmo Behavioral Assessment Requirement * All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position * The assessment takes approximately 12-15 minutes to complete * Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube