Network Administrator jobs at firstPro

first PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging

PERMANENT Service Desk Engineer~ Hybrid 3 days Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere. RESPONSIBILITIES: White Glove/ End User Support Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications. Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency. Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech. Identity, Device, and Application Management Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Automation & Continuous Improvement Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks). Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Security & Compliance Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP/DR exercises and ensure support readiness for critical business periods. Global Site Support & Vendor Coordination Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics) Assist with office moves, equipment deployment, and conferencing/AV maintenance. ITSM Process Excellence Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. REQUIRED SKILLS: Bachelor's Degree in Computer Science or related field 3-5 years in a Service Desk/Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting. Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs. Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. PREFERRED QUALIFICATIONS: Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms. Familiarity with SCCM/MECM or co management with Intune. Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.

The End User Support Analyst provides support for all CFS Brand employees with their Windows based computers and iOS the primary backup to the IT Operations. This position will be expected to support all hardware and application related task and help define and ensure standards as it pertains to IT assets. Essential Duties: Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA's Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices Responsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods Accountable for maintaining hardware related output queues (incident, service request, change management) Responsible for in-depth troubleshooting of hardware related problems Responsible for assisting in maintaining the change management database and hardware inventory at operating locations Responsible for assist in the development/maintaining of best practices and procedures for the team Accountable for on-call support for incidents within the organization Responsible for performing duties following all safety guidelines and corporate policies Responsible for performing additional duties as assigned Education Required: High School Graduation or equivalent required Associate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred Skills Required: The type of experience required to effectively perform the essential functions and responsibilities of this position are: 2 years of related IT experience supporting Microsoft based operating systems Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory Advanced troubleshooting and multi-tasking skills Solid problem-solving skills with the ability to troubleshoot Windows operating systems issues and installed applications Basic PC network connectivity - Ethernet, TCP/IP, and remote access solutions Understanding of Group Policy deployments Basic familiarity of DHCP and DNS Working knowledge of help desk software and ticketing in general Ability to communicate technical information, both verbal and written, to a wide range of end-users Ability to deal with customers in a friendly, professional manner Ability to work independently and be self-driven with a distributed team Customer service orientation with the drive to see issues through to completion Proficiency in English with strong oral and written communication skills Strong organizational skills Travel Required: Up to 20% travel to support multiple operating locations and corporate initiatives across the US and Mexico, with potential travel to Europe CFS Brands: Located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds. CFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a “one-stop shop” solution serving both “front” and “back” of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world. CFS BRANDS's core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country's best-known restaurant franchises. CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world's most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors. More information on CFS BRANDS can be found at ****************** The Jordan Company website is ************************* CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Any salary estimation specified in this job board may or may not be aligned with our organization's pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details! Cleaver-Brooks is looking for an IFS Systems Administrator to join our corporate IT in Thomasville, GA (remote candidate based in the United States will also be considered). The IFS Systems Administrator is focused on the delivery of IT solutions and systems to various business units throughout organization with emphasis on the IFS ERP system for both support and projects. This position will work closely with the rest of the ERP team, key business stakeholders, and others within IT in order to help enhance, automate, and support existing systems and review current system capabilities, workflow, and limitations. Essential Duties: Drive activities around environment management, including communication related to outages, downtime, access, and availability spanning multiple projects. Ensure user license compliance and user provisioning best practices and cost reductions through optimization recommendations. Provide operations and support, system maintenance and research to ensure continual innovation and predictable operations of the solution. Monitor systems, verifying integrity and availability of all hardware, server resources, systems, and key processes. Review system logs and verify completion of scheduled jobs for KPI and optimization opportunities. Analyze user requirements, procedures, and problems to automate or improve existing systems. Design, architect, develop ERP solutions based on business requirements. Analysis of business processes and systems. Develop and support integrations between the ERP and other systems. Creation and execution of test plans. Documentation of solutions. Communication of deliverables. Supporting Help Desk tickets, projects, and Change Management processes. Consult with internal customers to understand and document their requirements. Troubleshoot user application issues, identify, and report software faults. Test, document and coordinate the installation of changes according to approved business requirements. Ability to handle responsibilities with effective interpersonal skills and to effectively interface with others inside and outside the Company as required. Develop, document and revise work instructions, test procedures, and quality standards, utilizing the Click Learn documentation system. Provide training to end users for newly released functionality and new system releases. Proficient in IFS data migrations. Oracle PL/SQL experience with knowledge of IFS Oracle database model. Keep up to date with IFS updates, releases and improvements and communicate suggested steps to add value to the business. Experience as the technical lead for an IFS implementation or buildup. IFS System Administration Work to ensure the reliable performance of the IFS ERP system. Suggest improvements to standardize and/or improve Application and database performance. Coordinate the testing and installation of system software patches and releases. Manages and maintains the non-production system for testing purposes. Creation and modifications of APIs, IALs and Procedures to function within IFS. Use PL/SQL to create custom triggers, events, and processes. Develop and support integrations between IFS and other applications. All other duties as assigned. Required Skills Strong functional and technical experience with IFS Applications. Team player and a self-started that can work under time constraints, changing priorities when necessary. Ability to perform detailed work accurately. Experience interfacing and integrating 3rd party applications to functionality and modules within IFS. Working knowledge of project lifecycle and IFS modules. Ability to understand the full system landscape and provide solutions of various other systems integrated with IFS. Experience with creating custom Lobbies, views, events, triggers, menus, etc. Strong written and verbal communications skills Strong organizational skills with the ability to multi-task. Detail-oriented and strong analytical problem solving and organizational skills. Proficient/Expert in MS Office Suite. Ability to successfully engage and interact with both IT and the business. Ability to work in decentralized team environment and communicate using virtual communications tools (phone, conferencing, web meetings, etc.). Self-starter that does not need to wait for instructions; takes actions to achieve goals. Consults with the IFS team prior to deploying new functionality. Ability to differentiate between business needs vs business wants. Experience in negotiations, influencing others without authority. Additional experience with .NET or JAVA and other coding languages preferred. Education: Bachelor's Degree is preferred or equivalent work experience Experience: 3+ years as Business Systems Analyst supporting a Manufacturing environment with IFS Applications, 3+ years of IFS system administration / development experience, including the entire SDLC (planning, analysis, design, build, test, and maintenance) Working Conditions and Hazards: Normal plant, shop, field or office conditions. From time to time, slightly disagreeable features. Negligible/little or no exposure to hazardous conditions. Benefits of Being a Cleaver-Brooks Employee: We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long term disability, cash matching 401(k) plan, employee assistance program (EAP), pet insurance, employee discount program, generous vacation and 11 paid holidays. Who is Cleaver-Brooks: Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network's ability to deliver the knowledge, service, training and support that are essential to long-term performance. Our customers will tell you that we're the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They'll also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues an 80+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment. This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. By applying to this job and providing your mobile number, you are agreeing to receive an initial text from Cleaver-Brooks, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.

Planet Technology has partnered with a State College, PA firm to locate a Network Adminstrator with experience in Telecom for a contract-to-hire role. Please note, this is 100% onsite. Key Responsibilities Partner closely with senior network leadership and cross-functional IT teams to design, implement, and maintain a reliable, secure internal network environment. Support network architecture and design initiatives, contributing to planning, configuration, deployment, and ongoing optimization of internal networking solutions. Evaluate existing network infrastructure, identify performance or reliability gaps, and recommend upgrades, enhancements, and strategic technology investments. Monitor network performance, capacity, and security, proactively identifying risks, vulnerabilities, and inefficiencies and driving timely remediation. Implement, manage, and maintain network security controls, including firewalls, intrusion detection/prevention systems, encryption technologies, and access controls, ensuring compliance with internal policies and industry standards. Administer and support network resources in cloud and hybrid environments, with a focus on secure connectivity, performance optimization, and operational resilience. Develop, enhance, and maintain network monitoring, alerting, and automation processes to improve visibility, responsiveness, and system stability. Create and maintain accurate technical and operational documentation, including network diagrams, configurations, procedures, and standards. Stay current with emerging networking technologies and best practices, applying continuous improvements to configuration, monitoring, and maintenance processes. Participate in an on-call rotation to address critical network issues and outages, collaborating with senior administrators during escalations and high-priority incidents. Key Responsibilities Partner closely with senior network leadership and cross-functional IT teams to design, implement, and maintain a reliable, secure internal network environment. Support network architecture and design initiatives, contributing to planning, configuration, deployment, and ongoing optimization of internal networking solutions. Evaluate existing network infrastructure, identify performance or reliability gaps, and recommend upgrades, enhancements, and strategic technology investments. Monitor network performance, capacity, and security, proactively identifying risks, vulnerabilities, and inefficiencies and driving timely remediation. Implement, manage, and maintain network security controls, including firewalls, intrusion detection/prevention systems, encryption technologies, and access controls, ensuring compliance with internal policies and industry standards. Administer and support network resources in cloud and hybrid environments, with a focus on secure connectivity, performance optimization, and operational resilience. Develop, enhance, and maintain network monitoring, alerting, and automation processes to improve visibility, responsiveness, and system stability. Create and maintain accurate technical and operational documentation, including network diagrams, configurations, procedures, and standards. Stay current with emerging networking technologies and best practices, applying continuous improvements to configuration, monitoring, and maintenance processes. Participate in an on-call rotation to address critical network issues and outages, collaborating with senior administrators during escalations and high-priority incidents. Interested candidates can apply by clicking on the link.

Transforming Careers, One Opportunity at a Time At 3i People, we're more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. Title: WebEOC / EOC Application Administrator Location: Atlanta, GA (Hybrid) Duration: Long Term Contract Description The WebEOC / EOC Application Administrator is responsible for the administration, configuration, and support of Juvare WebEOC V10, along with preparing for the organization's future migration to Juvare WebEOC NexUs. This role supports both cloud and on-premises deployments and works closely with internal teams, end users, and external partners to ensure dependable EOC system operations. During Georgia emergency activations, the position may require extended or flexible work hours. Key Responsibilities WebEOC Administration Administer and maintain Juvare WebEOC V10 for daily operations and system stability. Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs. Manage users, positions, roles, permissions, and overall access provisioning. Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings. Develop, update, and troubleshoot boards, including code adjustments and design enhancements. Move boards and system configurations between environments through imports/exports. Maintain clear documentation of configuration changes, system updates, and operating procedures. Integration & Technical Support Configure and support GIS integrations for both cloud and on-premises WebEOC environments. Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools. Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations. Provide support for plug-ins, mapping tools, custom workflows, and other system integrations. Communication & Notification Tools Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels. Support users with Teams-based communication workflow setups during activations and day-to-day operations. EOC Application Support Provide support for additional EOC related systems such as Rave and other alerting tools. Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance. Deliver user training and documentation for WebEOC and related platforms. Operational Support Work extended or irregular hours as needed during emergency operations. Assist with other assigned state applications or technical projects beyond core EOC systems. Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness. Required Qualifications Hands-on experience administering Juvare WebEOC V10. Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs. Strong understanding of user provisioning, incident configuration, roles, and positions. Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar). Experience with GIS integrations and the ArcGIS API. Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams. Ability to work with vendors and technical service providers to implement business requirements. Experience with both cloud and on-premises WebEOC environments. Strong troubleshooting, communication, and customer support abilities. Preferred Qualifications Experience with EOC communication platforms such as Rave Alert. Background in emergency management, public safety, or government operations. Familiarity with API integrations, scripting, or basic database concepts. Experience with .NET development or working within Visual Studio Code for board-related scripts or integrations. Work Environment Standard business hours with flexibility based on operational needs. Extended or nonstandard hours during emergency activations. Ability to work independently and as part of a cross-functional emergency operations team. Education/Experience: Bachelor's degree from an accredited college or university with coursework in computer science or management information systems AND Six years of related experience. Company Overview 3i People has been providing staffing solutions in IT and professional services for over 20+ years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs. Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.

*THIS IS AN ONSITE CONTRACT ROLE - 5 DAYS A WEEK IN BOSTON OFFICE IS REQUIRED. AT THIS TIME, THE ROLE IS NOT OPEN TO C2C OR THIRD PARTIES* Our client is seeking a PACS Administrator to support and enhance their enterprise imaging environment across cardiology and radiology platforms. This role is responsible for the configuration, maintenance, and optimization of PACS systems (with a focus on Syngo Dynamics and VNA), while ensuring high availability, strong system performance, and seamless workflows for clinical end users. You will provide day-to-day operational support, troubleshoot system issues, manage integrations such as DICOM and HL7, and collaborate closely with cross-functional teams to drive reliable and efficient imaging operations. Must-Have Experience: 5+ years of server administration experience, preferably with VMware Hands-on experience with PACS, DICOM standards, imaging modalities, and VNA archives Strong understanding of networking concepts, HL7 interfaces, AE Titles, ports, and modality worklists Experience supporting clinical imaging workflows (Cardiology or Radiology) or equivalent healthcare IT background Proficiency with server scripting/automation, troubleshooting distributed systems, and managing upgrades/patching

Job Title: System Administrator - IT Infrastructure & Network Support Salary: Up to $105,000 + Benefits We are seeking an experienced System Administrator to join our growing IT team. The ideal candidate will have strong expertise in network management, server infrastructure, and enterprise-level application support. This position is responsible for supporting critical business systems, including industry-standard tools like Aderant, iManage, and others. The role requires hands-on technical support, troubleshooting, and maintenance of network systems, servers, and cloud environments. As a key member of the IT team, you will be expected to take ownership of tickets, resolve technical issues, and ensure smooth system operations. The position also requires periodic travel to semi-regional offices, making it essential to be flexible and willing to support remote locations as needed. Key Responsibilities: Network & Server Management: Manage and troubleshoot complex network configurations, including Cisco Meraki devices and other network hardware. Ensure reliable and secure operation of enterprise servers, including storage, backup, and cloud systems. Support and monitor the company's network infrastructure and VPN services. Application Support: Troubleshoot, configure, and maintain critical business systems, such as Aderant, iManage, and other enterprise applications. Collaborate with internal teams to ensure system integration and smooth operation of business-critical software. Technical Support & Issue Resolution: Take ownership of IT support tickets related to system issues, network failures, or application bugs, ensuring timely resolution. Provide in-depth technical support and troubleshooting for end-users and remote staff. Maintain detailed documentation of issues, resolutions, and processes for future reference. Infrastructure Maintenance: Perform routine system updates, patches, and security assessments on network hardware and software. Oversee disaster recovery and data integrity for all systems. Travel & On-Site Support: Travel to semi-regional offices as needed to support infrastructure and provide hands-on technical assistance. Provide support for office relocations, hardware installation, and network configuration at remote sites. Requirements: Experience: 5+ years of experience in system administration, network support, or similar roles. Strong experience with networking hardware, particularly Cisco Meraki devices. Knowledge and experience with enterprise-level applications like Aderant, iManage, and other critical business tools. Technical Skills: Advanced networking knowledge: IP routing, VLANs, VPNs, firewalls, etc. Proficient with server operating systems (Windows, Linux). Strong troubleshooting and issue resolution skills. Experience with cloud infrastructure (AWS, Azure, etc.) a plus. Travel: Willingness to travel to regional offices as needed (typically 1-2 days per month). Other Requirements: Ability to communicate complex technical issues in a clear, concise manner to non-technical users. Strong problem-solving and multitasking skills in a fast-paced environment. Ability to work independently and as part of a collaborative team. Benefits: Competitive salary up to $105,000 annually. Comprehensive health, dental, and vision insurance. Paid time off (PTO) and paid holidays. 401(k) plan with company match. Opportunities for professional development and certifications. Reimbursement for travel and remote office support.

Type: Contract-to-Hire (3 months → Full Time) Salary: $85,000 Restrictions: No C2C, No 3rd Parties, No Sponsorship, No Relocation The Telecommunications Administrator supports and manages corporate communication systems with a primary focus on Microsoft Teams Voice. This role handles telephony operations across all locations, supports legacy VOIP systems until fully migrated, and manages corporate mobile devices and carrier relationships. A strong customer-service mindset and hands-on technical expertise are essential. Key Responsibilities Support, maintain, and administer Microsoft Teams Voice across all company locations. Provide technical support for Teams Voice migrations, upgrades, and configuration changes. Maintain existing telephony/VOIP systems until fully replaced by Teams Voice. Collaborate with Systems & Operations, Network Ops, and Service Desk teams to ensure high-quality service. Respond promptly to telecommunication issues and outages. Monitor and optimize telephony environments for stability and performance. Administer corporate mobile devices: activations, deactivations, reporting, and carrier relationships. Ensure operation of paging systems and various SIP devices when required. Work collaboratively with all IT teams and business stakeholders. Deliver exceptional customer service and communication. Perform additional duties as assigned. Required Qualifications 5+ years in Communications / VOIP systems 3+ years with Microsoft Teams Voice 3+ years with Microsoft O365 3+ years supporting mobile devices Strong understanding of telecommunications (voicemail, paging, alarms) Excellent customer service and communication skills Strong critical thinking, troubleshooting, and problem-solving abilities Effective organizational and time management skills Preferred Qualifications Subject matter expertise in Teams Voice administration & rollouts Experience with RingCentral Knowledge of QoS, Route Redistribution, Policy Routing, Multicast 2+ years working with Teams, Skype for Business, Enterprise Voice/Unified Communications (SBC, VoIP, PBX) Experience supporting large-scale infrastructure projects Experience with Active Directory and multi-vendor hardware/software Strong knowledge of Microsoft server operating systems

MGH is seeking a reliable and service-oriented Network Technician I to support the COVID Surge Project, a critical initiative funded by Mass General Brigham (Partners). This role provides hands-on technical support for desktops, laptops, printers, and peripheral devices across the hospital. The technician will handle break/fix issues, equipment setup, troubleshooting, and device deployment to ensure seamless support for clinical and administrative staff. Candidates must have prior desktop support experience and a strong commitment to excellent customer service. Key Responsibilities Provide break/fix technical support for networked and stand-alone desktops, laptops, printers, tablets, and related hardware. Install software, configure equipment, test network connections, and participate in hardware deployments and refreshes. Document all work performed in service management systems, ensuring accuracy and completeness of device/user information. Prioritize and triage issues based on urgency, escalating unresolved issues as needed. Perform preventative maintenance, including re-imaging, data backup/restoration, hardware cleaning, and cable management. Support Service Desk staff by handling escalated technical issues. Provide thorough shift turnover reports and participate in on-call rotations. Uphold Mass General Brigham values, emphasizing service, accountability, teamwork, integrity, and continuous improvement. Perform other duties as assigned. Required Qualifications One year of desktop support or customer service experience. Hands-on experience installing, repairing, and troubleshooting personal computers. Strong commitment to superior customer service. Technical certifications (A+, Network+, etc.) are a plus. Skills & Competencies Strong analytical and problem-solving abilities. Ability to multitask, prioritize, and adapt in a fast-paced environment. Excellent communication and interpersonal skills. Working knowledge of desktop/laptop hardware, printers, and peripheral equipment. General understanding of Windows OS, Office 365, internet browsers, and common software tools. Basic knowledge of networking concepts (routers, hubs, cabling, connectivity). Familiarity with information security tools such as Windows Defender, McAfee, BitLocker, and NAC solutions.

Cloud Engineer - Google Cloud Platform (GCP) Malvern, Pa - Charlotte, NC- Plano TX, or Scottsdale, AZ Onsite We are seeking a Cloud Engineer with strong Google Cloud Platform (GCP) experience to join a newly formed Multi-Cloud Enablement team. This role is ideal for an engineer who enjoys tackling complex technical and business challenges, and who thrives in cloud-native, scalable, and modern environments. You will work within a cross-functional team to engineer secure, resilient, and highly available cloud infrastructure solutions. Key Responsibilities Contribute to the design and deployment of scalable, highly available, secure, and reliable enterprise platforms on GCP (full stack). Deliver GCP engineering services including planning, analysis, design, build, test, and deployment of cloud infrastructure and services. Collaborate with technical and business teams to shape a cohesive vision for future-state GCP adoption. Stay current with industry trends and emerging technologies, providing proactive recommendations for improvements. Help develop the organization's Multi-Cloud Strategy by leveraging knowledge of both public and private cloud technologies. Assist in developing and managing GCP engineering governance processes and support decision-making related to multi-cloud management. Qualifications & Experience Required Bachelor's degree in a related field or equivalent experience. Hands-on engineering and design experience across a wide range of GCP services. Experience building foundational GCP environments (Landing Zones), including: Networking Security High Availability / Disaster Recovery Operational support for production workloads Experience implementing and deploying applications on cloud platforms, specifically cloud-native patterns such as: Microservices Service Mesh Data Streaming Proficiency with Infrastructure-as-Code (IaC), particularly: Terraform Ansible Working knowledge of DevOps practices. Experience engineering data and integration solutions on GCP (e.g., DataProc, DataFusion, DataFlow, Pub/Sub). Ability to migrate workloads into GCP from on-prem or other cloud environments and identify potential migration risks or blockers. Understanding of public cloud platforms and hybrid architectures (cloud + on-prem). Preferred / Plus Skills Experience with IT support services and related infrastructure technologies, such as: Distributed computing hardware Network technologies (SDN, firewalls, load balancers, WAN, WiFi, Ethernet fabrics) Directory services (Active Directory / LDAP) SAN storage solutions Virtual desktop solutions (VDI) Service management and project tracking tools (ServiceNow, Jira) Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws

Field Support Engineer / Nexthink Systems Analyst (Onsite) Full-Time Employment with CLIENT Work Type: 100% Onsite A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively. Key Responsibilities: Field Support (50%): • Provide onsite support for desktops, laptops, peripherals, and mobile devices. • Perform break/fix repairs, imaging, device deployments, and refresh cycles. • Troubleshoot OS, software, VPN, and network connectivity issues. • Support printers, AV, conference rooms, and other onsite systems. • Maintain accurate documentation and asset inventory. Nexthink / Systems Analyst (50%): • Configure Nexthink dashboards, alerts, and investigations. • Analyse endpoint performance and user experience data. • Identify trends and recommend proactive improvements. • Create reports and automate monitoring insights where possible. • Assist with incident correlation and digital experience optimization. Required Skills: • 3-5+ years of desktop / field support experience. • Strong hands-on troubleshooting across Windows/mac OS. • Experience with Nexthink (configuration, analysis, dashboards, or investigations). • Familiarity with ServiceNow or similar ticketing tools. • Excellent communication and customer service mindset. • Ability to handle physical hardware tasks. Preferred Qualifications: • Nexthink certifications. • PowerShell/Python scripting exposure. • Enterprise or multi-site support experience.

Our client is seeking a highly skilled Systems Engineer to provide advanced technical and systems engineering expertise across complex defense programs. This role involves applying engineering principles and innovative problem-solving to develop, evaluate, and enhance systems and technologies that support mission objectives. The ideal candidate will have a strong foundation in systems engineering, digital engineering, and Model-Based Systems Engineering (MBSE), with the ability to influence strategy and guide program decisions through analytical insight and technical leadership. Essential Duties and Responsibilities (but not limited to): Apply and adapt engineering principles, standards, and methods to address unique and complex technical challenges. Research, design, and develop solutions that extend existing engineering concepts and technologies. Provide expert technical consultation and guidance to senior management and program stakeholders. Integrate digital engineering and MBSE practices throughout all phases of the system lifecycle. Evaluate new technologies, engineering methodologies, and emerging industry trends for potential application. Conduct systems-level analysis, trade studies, and performance evaluations to support mission and design objectives. Lead or contribute to the development of new engineering standards, methods, or models. Assess risks, recommend mitigations, and support system and program risk management activities. Analyze system performance and ensure alignment with cost, schedule, and security requirements. Incorporate resiliency and system security principles into engineering designs and architectures. Conduct feasibility assessments, concept development, and decision analyses for proposed solutions. Perform validation and verification of system designs, develop testing criteria, and evaluate results. Provide systems integration oversight to ensure interoperability among subsystems and external interfaces. Prepare technical documentation, reports, and presentations summarizing findings, recommendations, and performance metrics. Support communication system integration and open architecture frameworks (e.g., Open Mission Systems) for NC3 modernization efforts. Qualifications: Bachelor's degree in Engineering or a related technical discipline (advanced degree preferred). Minimum of 10 years of experience in systems engineering or a related engineering field. Proven expertise applying engineering theories and principles to solve complex technical and operational problems. Experience supporting system design, development, testing, and sustainment activities. Strong understanding of digital engineering and MBSE concepts and tools. Ability to assess and evaluate the impact of emerging technologies, methodologies, and strategies. Skilled in developing technical recommendations, performing trade analyses, and influencing engineering decisions. Excellent communication, analytical, and technical writing skills. Adaptable and proactive, with the ability to learn and lead in a dynamic environment. Must be a United States Citizen with an active Top Secret clearance and SCI eligibility. POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment. Come see why DPC has achieved: 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee's Choice - Best Places to Work' by Glassdoor. Voted ‘Best Staffing Firm to Temp/Contract For' seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For' by Forbes, Fortune and Inc. magazine. As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today! ******************* Job #18001

The Senior Systems Engineer is responsible for maintaining a functioning, secure, and efficient ecosystem for the end user's and server computing needs. The Senior Systems Engineer will develop software deployment packages, develop software patching plans and perform needed testing to determining stability and security prior to any deployments. The Senior Systems Engineer will act at an escalation point for the Support Operation Center (SOC) technicians and be responsible for engaging vendors when incidents cannot be resolved through internal controls. This position will also function as Citrix subject matter expert. The Senior Systems Engineer shall be responsible for maintaining server and virtual desktop deployment, images, and will be responsible for aspects of hardware/software vendor relationships. This position will support core Infrastructure solutions, including virtualization, directory services and core Microsoft backend products. Essential Functions, Duties, and Responsibilities: Perform installation, configuration, migration, and maintenance of assigned technology. Manage backend system/application environment and ongoing operations. Troubleshoot software and/or hardware issues/failures and resolves alerts and performs remediation activities. Determine migration and upgrade impacts and diagnose/resolve complex technology/application errors. Assess software patches and create recommended patch list in compliance with standards. Ensure that all clients and servers have the latest first- and third-party security and critical patches and hotfixes. Develop and optimize pre- and post-patching process to ensure proper implementation without any outages. Test patches in a non-production environment and avoid business outages based on the lab results. Automate IT processes utilizing modern scripting languages and other automation tools. Develop processes and procedures related to systems/application administration. Create new and update existing OS images for systems. Resolve tickets escalated by the support operation center and classifying cases according to their priority. Under direction of the architects, monitor relevant IT facilities, services, and systems as needed to maintain 7x24 service operation uptime. Build software deployment packages and maintain endpoint and server environment and processes. Maintain the Configuration Item database within the service management platform and generate accurate system baselines. Implement, operate, and support endpoint management systems for system builds, software deployment, inventory management, endpoint protection and encryption. Ensure all clients receive latest definitions and investigate all breaches. Manage and monitor Citrix system and its technologies, offering solutions to problems. Support and preserve the Virtual Desktop setup, which includes AppSense, XenDesktop, XenApp, etc. Design and implement platform security. Provide technical assistance for all the servers, desktops, and services that apply to the business. Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure. Perform after hours activities as needed. Assist in the process for vulnerability management, ensuring that all the risks have been remediated for supporting technologies. Required Knowledge, Skills and Competencies: Must have excellent competency with patch management and other patching tools, as well as a solid understanding of industry best practices for patch management. Proficiency in scripting of packaged installation of patches, software and configuration changes. Knowledgeable of programming languages (JavaScript, PowerShell, Python, XML, and .Net). Exceptional knowledge of current Microsoft Server operating systems and as a MS365 enterprise administrator. Able to create deployment patches and package using configuration management tools like Tanium. Ability to self-manage and prioritize multiple projects with aggressive due dates. Understanding of network, system and application security. Knowledgeable of ITIL v3 framework preferred. Understanding of Internet/IP related technologies including, but not limited to, routing, switching and sub-netting preferred. Comprehensive knowledge of storage concepts and skills with various shared storage technologies (provisioning LUN's, expanding volumes, configuring RAID, replication, snapshot), utilizing EMC Unity, Pure Storage and Cohesity backup strategy and replication preferred. Proficiency in Microsoft Active Directory, DNS, DHCP, and PKI. Understanding of virtualization platforms (VMware, Hyper-V, etc.). Industry and Work Experience: 7 years of experience in progressively complex IT technical roles within an enterprise environment required. 5 years of experience working with LAN technology required. 5 years of experience working with Citrix Netscaler preferred. 7 years of experience implementing/managing patch management, software deployment and endpoint security required. Experience with configuration management and asset management required. Experience in security and capacity management and process automation and improvement required. Experience in a systems administration role supporting Microsoft Windows, Linux and VMware required. Project management experience preferred. Experience with database server administration and technologies preferred. Academic: Bachelor's degree in computer engineering or a similar field required. A+, Server+, and Network+ certification is preferred. ITIL v3 framework certification is preferred.

Waltham, MA - 3 Days Onsite Employment Type: 6+ Month Contract-to-Hire Industry: Financial Services We are seeking an experienced Infrastructure & Network Engineer to support and maintain enterprise systems in a dynamic, high-availability environment. This role blends hands-on network operations, systems administration, and incident response. The ideal professional brings strong technical depth, clear communication skills, and a proactive, collaborative approach. What You'll Be Doing Maintain, patch, and upgrade core infrastructure components including servers, virtualization platforms, and network hardware Oversee daily operations of enterprise network and systems environments to ensure uptime, security, and performance Actively monitor system health and respond to alerts and outages, including participation in an on-call rotation Lead troubleshooting efforts for complex network and infrastructure issues in collaboration with internal technical teams Configure and support firewall rules, traffic distribution, and segmented network architectures Develop scripts and automation to reduce manual work and improve operational reliability Perform root cause analysis following incidents and implement long-term preventative solutions Create and maintain technical documentation for configurations, procedures, and troubleshooting standards Required Experience & Technical Background 5+ years of hands-on experience supporting enterprise-level network and infrastructure environments Strong command of switching, routing, VLANs, VPNs, dynamic routing protocols, and security best practices Practical experience with Cisco network equipment, Palo Alto firewalls, and wireless networking solutions Ability to support VoIP and video collaboration issues at the network level Experience working with internet service providers, circuit troubleshooting, and service escalations Working knowledge of Windows and Linux server platforms and VMware virtualization Exposure to public cloud environments such as Azure or AWS is preferred Scripting and automation experience using tools such as PowerShell, Python, or Ansible Proven analytical troubleshooting skills and a structured approach to problem resolution Strong written and verbal communication skills with solid documentation habits Relevant certifications (CCNP, CCDP, PCNSA/PCNSE, VCP, or similar) are a plus

Job Title: Artificial Intelligence Engineer Location: Boston/Hybrid Type: Full-time The Role We're looking for a hands-on AI Systems Engineer to own the deployment, integration, and support of AI-powered tools (LLMs, Copilot, Claude, etc.) while keeping enterprise infrastructure running smoothly in a professional services environment. What You'll Do Build, deploy, and maintain AI applications that supercharge legal and knowledge workflows Manage and optimize cloud (Azure/M365) and on-prem environments (Windows/Linux, VMware/Nutanix, AD, SQL) Write production-grade Python/PowerShell, automate everything, consume REST APIs and SDKs Craft high-impact prompts and fine-tune LLM usage Partner with architecture and ops leadership on strategy, resilience, and continual improvement Research emerging tech and drive efficiency gains Rotate in 24×7 on-call (escalation/triage) You Bring 7+ years supporting mission-critical IT in professional services or similar Real experience with modern LLMs and AI tools Strong Python or PowerShell + familiarity with ML libraries Deep experience with Azure, M365, Active Directory, virtualization, networking, backups Proven ability to solve complex problems independently and communicate clearly Bachelor's in CS or related field

first PRO is now accepting resumes for a Infrastructure Services Engineer role in Waltham, MA. This is a 6+month contract to hire and onsite 3 days per week. W2 candidates only. We're looking for an infrastructure services engineer to join our ranks. Our ideal candidate will possess five or more years of network engineering experience, as well as excellent communication skills, attention to detail, and a collaborative spirit. Must have: - Good CISCO, Palo Alto - ,VMWare, Windows, Linux, Active Directory experience - Azure experience highly preferred Key Responsibilities Perform regular maintenance and updates on infrastructure and network components, including servers, virtualization, and networking equipment. Administer and oversee enterprise network and infrastructure, ensuring optimal performance, security, and reliability. Monitor and respond to system and network alerts, including after-hours incidents, as part of an on-call rotation. Core Strengths and Skills5+ years of experience in network engineering, with hands-on experience in enterprise network and infrastructure operations. Strong knowledge of Layer 2 and Layer 3 networking, dynamic routing protocols, VLANs, VPNs, and network security best practices. Experience working with Cisco networking equipment, Palo Alto firewalls, and Meraki wireless technologies.

Managerial Requirements:Provide technical expertise and direction for project work Maintain appropriate patching levels for all operating systems and third-party applications Operate as level 3 support for tickets received from ticketing system Ability to create and maintain up to date system documentation Excellent time management skills Technical Requirements:Proficiency with Microsoft Active Directory Microsoft Server 2019/2022 proficiency Microsoft cloud experience (Azure/Intune/Exchange/M365) Microsoft SCCM experience (inventory/reporting/OSD/patching) 5+ years Windows Systems Administration (AD/CA/DNS/DHCP/GPO) Desirable:Citrix Cloud/VDI/XenDesktop proficiency VMWare/storage experience Scripting/automation (Powershell/Python) Experience with monitoring tools Outstanding communication skills

Our client is seeking a highly skilled Network & Telecom Engineer to own all carrier-related work and support ongoing network operations across a multi-site environment. This is a direct hire role offering a hybrid schedule with one required onsite day (Wednesday). The ideal candidate has deep experience with telecom carriers, circuit provisioning, and network infrastructure, as well as strong vendor management and project coordination capabilities. Key Responsibilities: Manage all carrier-related work, including provisioning, circuit ordering, moves/adds/changes, escalations, and lifecycle oversight. Lead telecom and network coordination for new office openings, office moves, expansions, and buildouts. Maintain a strong working knowledge of carrier circuits, including MPLS, VPLS, Ethernet, and Point-to-Point connections. Conduct regular telecom invoice audits to ensure accuracy and cost optimization. Oversee vendor management, budget alignment, and review of SOWs for all telecom and network service providers. Monitor network and carrier circuit performance using tools such as SolarWinds and WhatsUp Gold. Support Layer 2 and Layer 3 switch configurations and troubleshooting within enterprise environments. Collaborate with internal teams to ensure network resiliency, uptime, and compliance with operational standards. Required Skills & Experience: 5+ years of experience in network and telecom engineering roles. Proven experience managing carrier circuits and end-to-end provisioning processes. Hands-on exposure to MPLS, VPLS, Ethernet, Point-to-Point, and other WAN technologies. Proficiency with SolarWinds, WhatsUp Gold, or similar monitoring tools. Strong understanding of Layer 2/3 switching, routing fundamentals, and network troubleshooting. Experience managing vendors, reviewing SOWs, and coordinating complex telecom projects. Excellent organizational and communication skills, particularly when supporting office buildouts and cross-functional teams. Additional Details: Direct Hire - full-time role with comprehensive benefits. Hybrid schedule - 1 day onsite (Wednesdays), remaining days remote. Opportunity to impact large-scale infrastructure and telecom strategy.