Firstservice Residential California, Inc. jobs in Fort Lauderdale, FL

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

The Vice President of Human Resources (VP of HR) leads the organization's HR strategy and oversees the delivery of high-quality HR services across multiple states. The VP partners closely with executive leadership to ensure the company attracts, develops, and retains a strong workforce while upholding a positive, compliant, and values-based culture. This role oversees key HR functions, including talent acquisition, employee relations, benefits and compensation administration, compliance, and organizational development, and ensures HR programs support the organization's growth and operational needs. Essential Duties and Responsibilities Develop and implement HR strategies and programs that support organizational goals and workforce needs. Oversee recruitment, onboarding, and retention initiatives to ensure a strong talent pipeline across all locations. Lead employee relations efforts and ensure a positive, inclusive, and compliant work environment. Ensure adherence to all local, state, and federal labor laws across multiple states or regions. Manage compensation and benefits programs to ensure competitiveness, equity, and compliance. Support organizational development initiatives, including leadership development, performance management, succession planning, and employee engagement. Advise senior leadership on HR-related issues, trends and opportunities. Oversee HR operations and manage the HR team to ensure effective service delivery. Collaborate with cross-functional leaders to support organizational change, workforce planning and scalability. Perform other duties as assigned. Supervisory Responsibilities Directly manage the Human Resources Team. Execute supervisory responsibilities in accordance with Castle's policies and applicable laws. Responsibilities include recruiting, hiring, training, coaching, performance management, recognition, corrective action, and handling teammate concerns. . Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor's degree in human resources, business administration, or a related field required; Master's degree preferred. Minimum of 8 years of progressive HR leadership experience, with at least 3+ years in a senior HR role. Experience supporting large-scale, multi-location organizations; property or community management sector preferred. Ability to manage multiple priorities, meet tight deadlines, and adapt to changing business needs. Strong written and verbal communication skills Proficiency in Microsoft Office Suite and HRIS systems. Skills and Abilities Strong knowledge of HR best practices, multi-state labor laws, and compliance requirements. Proven leadership skills with the ability to influence and collaborate across all levels. Demonstrated success in designing and implementing HR programs aligned with organizational goals. Strong problem-solving, change management, and organizational development capabilities. Ability to communicate clearly and effectively in both verbal and written formats. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to travel to various locations for HR-related visits, meetings or events. Must be able to work extended hours during peak HR periods. Extensive use of fingers for typing and visual use of the computer monitor. Reach with hands and arms. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Overnight travel or travel by plane on occasion. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

The Property Manager job is licensed under the provisions of Florida Statute 468. The Property Manager is required to be knowledgeable about Florida Statute 718, which governs Condos. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and accordance with community rules and regulations. This hands-on leadership position oversees the community's operational, administrative, financial, human resources, maintenance, and security functions. The position requires the Property Manager to be on call 24 hours a day, 7 days a week, for emergency consultation in the event of incidents requiring management intervention. All services of the Property Manager are under the direct supervision of Castle Management and are performed as stated in the Management agreement between the governing Board of Directors and Castle Management, LLC. The Property Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Operations and Accounting Utilizes Castle Management assigned inspection checklists to inspect community and facilities on a routine basis to determine maintenance, security, violations, safety, and landscaping deficiencies to remain in compliance with Castle Management guidelines. Plans, directs, and oversees the implementation of comprehensive systems to protect the association's community assets and records professionally. Create and manage the Association's budget and financial processes Assists in preparing monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association's financial reports and supports the Treasurer by obtaining responses to financial questions. Compliance with all reporting requirements outlined in the Castle Management contract. Compliance with meeting requirements outlined in Florida Statue 718. Prepares recommendations for collection action on delinquent accounts and reports to the board on a monthly basis on the progress. Responsible for the storage and maintenance of Association records required under Florida Statute, including the maintenance of the Association's Website. Prepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters. Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association. Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors. Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party. Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business. Reviews and codes vendor invoices before payment after confirming that the work has been completed satisfactorily. Ensure payments are made in alignment with the Board's direction. In the absence of an Assistant Property Manager, tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings. Talent Management Owns all aspects of the employee cycle, including hiring, training, managing performance, approving payroll and PTO, and coaching and developing teammates on-site. Ensures the team is capable of meeting the community's goals and high standards in a hospitable, sensitive, and courteous manner. Ensures all safety precautions and procedures are followed by all site teammates while performing assigned duties. Managing Relationships Fosters appropriate communications between Board Members, Residents, and Management Responds within the required timeline to all owner and Board Member requests. Other duties and responsibilities as assigned. Supervisory Responsibilities Directly manage the on-site team Carry out supervisory responsibilities following Castle's policies and applicable laws. Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience An active CAM license is required. An associate's degree with a concentration in business is preferred. A minimum of 2 years of CAM or related business experience, or more, depending on the community, is required. Knowledge and understanding of Property Management accounting practices, terminology, and budgeting skills required. Knowledgeable of Condo law and required statutory inspections and regulations as outlined by Florida state and county. Knowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) required. Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint). Experience with Building Link or similar software may be required or preferred. Valid Driver's License. Some understanding of Condo building mechanics may be required Skills and Abilities Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Strong experience with conflict resolution strategies is required. Advanced time management skills required to use time effectively based on key priorities, with the ability to prioritize tasks in an environment with constant changes. Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language. Excellent organizational skills and attention to detail. Strong analytical, problem-solving, and negotiation skills. Strong presentation and public speaking skills required. Multiple language fluency is desirable and may be required depending on the community's needs. Ability to act with integrity, professionalism, and confidentiality. Physical requirements The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods Work in different environmental working conditions (e.g., heat, cold, wind, rain). Walk and climb stairs. Handle, grasp, feel objects. Reach with hands and arms. Extensive use of fingers for typing and visual use of the computer monitor. Ability to quickly and easily navigate property/buildings. Ability to possibly walk in uneven terrain, depending on the community, while conducting inspections. Repeat various motions with wrists, hands, and fingers. Ability to detect auditory and visual emergency alarms. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. May be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

This position assumes total responsibility for the “physical plant.” Closely monitors, identifies, and communicates problems in every phase of general maintenance of the building(s), including areas of carpentry, electrical work, HVAC, plumbing, mechanic, painting, flooring, patching, general hardware, other minor building repairs and cleanliness. Makes recommendations, performs repairs, replacement maintenance and implements preventive maintenance as established by Company procedures and guidelines. Your Responsibilities: Maintains a safe and secure environment throughout the building(s). Supervises, trains, and directs maintenance staff through work orders. Plans, monitors, and appraises job results, coaches, counsels, and disciplines employees. Assesses repair needs and estimated time needed for repair (including evaluating problems to determine whether professional assistance or further instruction is needed to complete task/repair). Monitors the functions of service contractors and building repair and maintenance contractors. Inventories and acquisitions maintenance supplies. Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises. Completes reports/work orders of repairs (work needed). On call availability for emergencies and projects as assigned by property manager. Schedules and assigns work responsibilities to employees to meet shift requirements. Requests materials, tools, and supplies needed for a job. Administrates preventive/reactive maintenance schedule. Records and evaluates preventive maintenance activities and programs. Oversees or participates in construction, installation, and preventative maintenance of equipment. Observes/evaluates corrective maintenance or repair on equipment. Orients and trains employees to perform maintenance activities and tasks. Follows safety procedures and maintains a safe work environment. Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs if a permit is not required to conduct the job. Ability to properly utilize new equipment and follow safety procedures prior to using this equipment. Skills & Qualifications: High school diploma or equivalency preferred. Maintains current knowledge in the field of maintenance repairs and replacements through industry sponsored educational seminars. HVAC and/or other related trade licenses/ certifications may be required. Must possess strong maintenance and repair skills in HVAC, cooling towers, chillers, painting, carpentry, plumbing and electricity. Requires a minimum of three (3) to five (5) years general experience in building trades, repair and replacement maintenance or handy work. Supervisory experience preferred. Proficiency and working knowledge of Microsoft offices applications - Word, Excel spreadsheets, and e-mail. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Maintain a valid Florida driver's license. Physical Requirements: Ability to lift to 50 lbs. following appropriate safety procedures. Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body. Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions. Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity) Repeat various motions with the wrists, hands, and fingers. Be able to lift, pull and push materials and equipment up to 50 lbs. occasionally to complete assigned job tasks. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Supervisory Responsibilities: Responsible for management of maintenance team members What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $70,000 - $120,000 salary Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

The Groundskeeper is responsible for maintaining the clean and neat appearance of assigned areas, focusing on the all areas of the property, including its grounds, pool and beach area. The successful candidate will have experience in cleaning and maintaining equipment, and the ability to diagnose and complete basic property repairs. The person needs to have a pleasant personality and have an enjoyment of seeing details and the needs to residents. In addition, team member is responsible to document any violations of the community rules and guidelines. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform general maintenance replacement and repair in areas of lighting and other building repairs noted during shift. Complete all required forms and work orders. Perform casual labor, such as walking the complex inspecting walkway etc., as directed by the Property Manager/Chief Engineer. Routinely inspect common areas to ensure they are maintained clean and in an aesthetically appealing condition. Report issues or violations to the Property Manager/Chief Engineer. Properly utilize and maintain all equipment and tools, and follow safety procedures prior to using this equipment. Assist in maintaining records of scheduled maintenance procedures. Follow all standards policies and procedures with regards to emergency response by coordinating with Property Manager and/ or Fire Rescue/ Police services. Be familiar with the fire alarm system operations and report all incidents to Management/Chief Engineer. Report any and all maintenance items which include leaks, broken equipment to the Property Manager utilizing Work Order Tickets. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Inspect hallways, lobbies, ashtray, recreational rooms, restrooms, corridors, elevators, stairways, and other work areas for excessive debris and dispose of in designated areas. Remove debris from swimming pool patios. Respond to emergency maintenance requests as required and contact Property Manager Work Environment Position requires frequent exposure to the outdoor climate and weather conditions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work Non-exempt (hourly) position. Days and hours of work are determined by the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience Ability to quickly and easily navigate the property/building as required, meeting the job functions. Must have the ability to react and address all emergency situations in a timely manner. Effective written and verbal communication skills. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Competencies; Supervisory Responsibility; this position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings Required Education and Experience Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy-work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. Your Responsibilities: People Management Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers. Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities. Regularly influences and mentors' community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews. Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives. Relationship Management Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client. Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high-risk accounts. Models company culture, values, and brand promise to foster and strengthen client relationships. Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services. Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency. Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives. Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus. Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations. Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client. Oversees the onboarding of new clients and establishes go-forward service expectations. Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client. Operations Management Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover. Is accountable for managing FirstService client contracts and obtaining timely renewals. Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing. Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives. Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff. Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions. Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule. Regular attendance and punctuality are essential functions for the role. Skills & Qualifications: Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders. Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction. Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results. Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily. Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager. Excellent leadership skills to coach, always develop and motivate community managers and other direct reports. Excellent time management skills to meet deadlines and display efficiency. Bachelor's degree in business or related field from an accredited college or university. 5 to 7 years' experience in property management, construction or hospitality preferred. Experience in operations, account management or relationship management asset. Valid state driver's license and state-mandated vehicle insurance. Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired. Physical Requirements: Must be able to lift 25lbs. Must be able to sit for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to sit for long periods of time at a desk. Must be mobile enough to move around the office. Must be able to hear to receive telephone calls and voice mail messages. What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $130,000 - $135,000 salary Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Schedule: Wednesday, Thursday, and Friday; 9AM - 6:00PM Pool Attendant is responsible for maintaining a safe and clean aquatic recreational area for guests or residents. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Welcoming and Greeting residents. Assisting them with lounge covers, towers and umbrellas etc.; · Maintain sign-in sheet; · Set up umbrellas and the cabanas; · Makes sure water is placed on the table, as well as the beverage container · Fold towels daily to be offered to the residents. · Assist residents with setting up lounge chairs, umbrellas, and other pool area equipment. · Ensure residents are complying with Association Rules and Regulations; · Report any malfunction immediately to Supervisor; · Remove dirty towels and trash; · Maintain and organize the pool furniture, floor candles and tables. · Complete daily check list Work Environment The position will be mostly outdoors, near a pool. Moderate noise level. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This position will require long periods of standing and walking, as well as working outdoors. Position Type This is a non-exempt (hourly) position. Days and hours will be determined by the property. The schedule may change to accommodate the business needs of the property. Required Experience and Education Prior experience in a related position. · Experience at a luxury property or hotel is strongly preferred · High School Diploma or Equivalent; · The ability to work in a busy, luxury, and fast-paced environment. · Must convey a positive and “can-do” attitude at all times, including during high-stressful situations. · Must be able to work well in a collaborative environment with various team members in other departments. · Must be able communicate effectively with other team members and guests. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acts as the owner/resident's liaison between all aspects of the association. Respect all owner/residents' privacy, information, perspective, priorities, times, and resources. Maintain a warm and friendly demeanor at all times. Attends to owner/resident's personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident's belongings, if needed/requested. Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check. Service the owner/residents and guests with beverage requests in the Grand Lobby. Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested. Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested. Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident's needs, if requested. Resolve all owner/residents' concerns promptly. If unable report to management immediately for assistance. Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Establish relationships with local merchants and service providers as needed. Take part in maintaining a clean working environment. Maintain regular attendance in compliance with KWPM's standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association. Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform. Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction. Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association. Provides quality service to residents and guests. Produces any needed communications to meet Association request/needs. Employee reports directly to the Operations Manager or in their absence directly to the Assistant General Manager of the community. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience Bachelor's degree in Hospitality Management Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience. Working knowledge with computers and software used in an office environment. Must be able to communicate well and convey information and ideas clearly. Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Senior Director of Learning and Development is responsible for improving the productivity of the organization's employees. This position assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Job Duties and Responsibilities Conducts annual training and development needs assessment. Develops training and development programs and objectives. Create learning curriculums for the various roles in the organization. Obtains and /or develops effective training materials utilizing a variety of media. Trains and coaches managers, supervisors and others involved in employee development efforts. Plans, organizes, facilitates and orders supplies for employee development and training events. Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources. Conducts follow-up studies of all completed training to evaluate and measure results. Modifies programs as needed. Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry. Ensures that training materials and programs are current, accurate, and effective. Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry. Identifies problems and opportunities such as operational changes or industry developments that training could improve. Conducts or facilitates required and recommended training sessions. Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs. Ensures that training milestones and goals are met while adhering to the approved training budget. Prepares and implements training budget. Exemplifies the desired culture and philosophies of the organization. Works effectively as a team member with other members of management and the HR staff. Supervises the employees in the department Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, and it will require the incumbent to drive to different properties and/or events. The position is based in the corporate headquarters office in Doral, FL. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand for prolonged periods of time at a desk and computer. The job will require lifting objects up to 25 lbs. This is a full-time exempt position (salaried). In-office; Monday - Friday 8:30 -5:30 am. On Occasion, office hours will need to adjust due business needs. This schedule may change to accommodate the business needs of the company. Travel is primarily local, during the business day, although some out-of-the-area and overnight travel may be expected. Job Requirements Excellent verbal and written communication skills. Strong presentation skills. Adept with a variety of multimedia training platforms and methods. Ability to evaluate and research training options and alternatives. Ability to design and implement effective training and development. Thorough understanding of training processes. Ability to moderate large groups. Extremely organized and detail-oriented. Expert with Microsoft Office Suite or related software. Must have a valid FL driver's license Bachelor's degree in relevant field. Five years of experience designing and implementing employee development programs. Certified Professional in Learning and Performance (CPLP) credential preferred. SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred. UKG LMS experience preferred Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provide a professional and competent image in order to provide residents and guests with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the residents, Front Office personnel must be experienced in the hospitality industry, must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer Assist guests with luggage to their rooms promptly when checking in and upon checking Assist guests by taking luggage to the curb to meet their • Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs. Polish and clean bell carts Check and secure guests' luggage until Provide other assistance to guests as necessary to ensure the highest quality of Quickly respond to guest requests in a timely and friendly matter. Follow procedures for entering and leaving guest rooms. Must be able to lift up to 50lbs Work Environment The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This position maybe full time or part time. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Education and Experience Minimum six months related experience and/or This position requires standing, walking, bending, kneeling, stooping, and crouching throughout the Bi-lingual English/Spanish may be required at some properties Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to Position Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position assumes total responsibility for the “physical plant.” Closely monitors, identifies, and communicates problems in every phase of general maintenance of the building(s), including areas of carpentry, electrical work, HVAC, plumbing, mechanic, painting, flooring, patching, general hardware, other minor building repairs and cleanliness. Makes recommendations, performs repairs, replacement maintenance and implements preventive maintenance as established by Company procedures and guidelines. Your Responsibilities: Maintains a safe and secure environment throughout the building(s). Supervises, trains, and directs maintenance staff through work orders. Plans, monitors, and appraises job results, coaches, counsels, and disciplines employees. Assesses repair needs and estimated time needed for repair (including evaluating problems to determine whether professional assistance or further instruction is needed to complete task/repair). Monitors the functions of service contractors and building repair and maintenance contractors. Inventories and acquisitions maintenance supplies. Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises. Completes reports/work orders of repairs (work needed). On call availability for emergencies and projects as assigned by property manager. Schedules and assigns work responsibilities to employees to meet shift requirements. Requests materials, tools, and supplies needed for a job. Administrates preventive/reactive maintenance schedule. Records and evaluates preventive maintenance activities and programs. Oversees or participates in construction, installation, and preventative maintenance of equipment. Observes/evaluates corrective maintenance or repair on equipment. Orients and trains employees to perform maintenance activities and tasks. Follows safety procedures and maintains a safe work environment. Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs if a permit is not required to conduct the job. Ability to properly utilize new equipment and follow safety procedures prior to using this equipment. Skills & Qualifications: High school diploma or equivalency preferred. Maintains current knowledge in the field of maintenance repairs and replacements through industry sponsored educational seminars. HVAC and/or other related trade licenses/ certifications may be required. Must possess strong maintenance and repair skills in HVAC, cooling towers, chillers, painting, carpentry, plumbing and electricity. Requires a minimum of three (3) to five (5) years general experience in building trades, repair and replacement maintenance or handy work. Supervisory experience preferred. Proficiency and working knowledge of Microsoft offices applications - Word, Excel spreadsheets, and e-mail. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Maintain a valid Florida driver's license. Physical Requirements: Ability to lift to 50 lbs. following appropriate safety procedures. Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body. Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions. Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity) Repeat various motions with the wrists, hands, and fingers. Be able to lift, pull and push materials and equipment up to 50 lbs. occasionally to complete assigned job tasks. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Supervisory Responsibilities: Responsible for management of maintenance team members What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $70,000 - $120,000 salary Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

As an Administrative Assistant, you'll be responsible for providing a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association; May assist with employee payroll, budget preparation, control of records and reports regarding operations, personnel changes, etc., and emergency service duties. Your Responsibilities: Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations, and new hires. Ensures that the telephone is answered properly, and messages are handled courteously, accurately and in a timely manner. Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval. Maintains, updates, and coordinates resident information in computer database at a minimum monthly. Generates and provides this information to the Property Manager, Board of Directors, and valet desk. Keeps track of insurance certificate requests. Maintains insurance records books for both vendors and unit owners. Maintains supply closet. Requests all office supplies and equipment, following established purchasing procedures. Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets. Stamps and code invoices for P.M. to code and approve. Sets up meetings for Board Approval process. Keeps packages updated with new memos and policies as required. Prepares any resident information packages that require Board approval, (i., e., Architectural Modification). Coordinates receipt of closing statement or warranty deed to put in the file and send to corporate A/R to change name and address for maintenance coupons. Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales and cash purchases as needed. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: Associates degree with concentration in business preferred, or equivalent combination of education and experience. Three (3) to Five (5) plus years of related work experience. Computer literacy: Intermediate proficiency in Microsoft Windows software. Must possess strong administrative background. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Self-starter with excellent communication, interpersonal and customer service and telephone skills. Physical Requirements: Physical demands include the ability to lift up to 50 lbs. Standing, sitting, walking and occasional climbing. Required to work at a personal computer for extended periods of time. Talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours, weekend, and attend Board meetings as required. Driving when necessary. Additional Information Schedule: Monday-Friday 8:00am - 4:30pm What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $19 -$23 per hour Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Groundskeeper is required to maintain the clean and neat appearance of assigned areas, focusing on the exterior of the property and its grounds. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Empty and clean ashtrays, and transport other trash and waste to disposal areas. • Sweep, scrub, wax, and/or polish floors and individual building common areas, using brooms, mops, and/or power scrubbing, power washing and waxing machines. • Keep storage areas and carts well-stocked, clean, and tidy. • Complete all required forms and work orders. • Routinely inspect common areas to ensure they are maintained clean and in an aesthetically appealing condition by painting when necessary. • Maintain assigned equipment in good working condition. • Remove debris from driveways, garages, and swimming pool areas. • Wash outdoor walls, ceilings, and woodwork, waxing and polishing as necessary. • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Building Maintenance Department. • Observe precautions required to protect Residents, guests and property, and report damages, theft, and found articles to supervisors. • Properly utilize new equipment and follow safety procedures prior to using this equipment. Work Environment Position requires exposure to the outdoor climate and weather conditions. Moderate noise level. Physical Demands •Ability to work with and around chemical cleaning solutions • Ability to stand for extended periods of time, walk and climb stairs, climb ladders, crawl in small and tight spaces; stoop and/or kneel; lift and/or move and/or carry up to 20 pounds or more in the work environment. • Ability to handle, finger, grasp and feel objects and equipment. • Ability to reach with hands and arms. • Ability to quickly and easily navigate the property/building as required, meeting the job functions. • Ability to repeat various motions with the wrists, hands and fingers. Position Type/Expected Hours of Work Days and hours of work will be determine at the work location. This schedule may change to accommodate the business needs of the company Required Education and Experience • Minimum two (2) years working in groundskeeping or janitorial. • Knowledge of cleaning and sanitation products. • Must have the ability to react and address all emergency situations in a timely manner. • Effective written and verbal communication skills. Position Supervision Employee reports directly to the supervisor of the department. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Supervisory Responsibility; This position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings. Required Education and Experience Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Property manager Manages the day-to-day operations of a property Collects rent, sets rent prices, and approves new tenants Coordinates leases and follows up on maintenance requests Prepares vacant units for the next tenant Handles tenant issues, repairs, and complaints Acts as groundskeeper of the rental property and shared spaces Manages move-ins, move-outs, and evictions Ensures the property stays in compliance with local, state, and municipal codes Community manager Responsible for the overall operation of the property Implements policies, procedures, and programs that ensure a well-managed, well-maintained building Ensures compliance with all applicable regulatory agencies and federal, state, and local laws Skills & Qualifications: 3+ years of experience in property Operations, Hospitality, or construction Bachelor's degree in business or related field Critical thinking, problem solving, judgement and decision-making abilities are necessary. Proficiency in computer programs like Microsoft Office, Outlook and Windows required. Excellent organization, motivation, leadership, management, and interpersonal skills Ability to work with sensitive and/or confidential information. Knowledge and ability to apply Florida Statutes and Community documents. Physical Requirements: Ability to lift up to 50lbs following appropriate safety procedures. Must be able to stand, sit, walk, and occasionally climb. Ability to respond to emergencies in a timely manner. Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.). Supervisory Responsibilities Oversee property staff Schedule: Monday-Friday 9:00a- 5:00p What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. Your Responsibilities: People Management Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers. Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities. Regularly influences and mentors' community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews. Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives. Relationship Management Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client. Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high-risk accounts. Models company culture, values, and brand promise to foster and strengthen client relationships. Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services. Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency. Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives. Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus. Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations. Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client. Oversees the onboarding of new clients and establishes go-forward service expectations. Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client. Operations Management Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover. Is accountable for managing FirstService client contracts and obtaining timely renewals. Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing. Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives. Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff. Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions. Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule. Regular attendance and punctuality are essential functions for the role. Skills & Qualifications: Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders. Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction. Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results. Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily. Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager. Excellent leadership skills to coach, always develop and motivate community managers and other direct reports. Excellent time management skills to meet deadlines and display efficiency. Bachelor's degree in business or related field from an accredited college or university. 5 to 7 years' experience in property management, construction or hospitality preferred. Experience in operations, account management or relationship management asset. Valid state driver's license and state-mandated vehicle insurance. Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired. Physical Requirements: Must be able to lift 25lbs. Must be able to sit for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to sit for long periods of time at a desk. Must be mobile enough to move around the office. Must be able to hear to receive telephone calls and voice mail messages. What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $130,000 - $135,000 salary Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acts as the owner/resident's liaison between all aspects of the association. Respect all owner/residents' privacy, information, perspective, priorities, times, and resources. Maintain a warm and friendly demeanor at all times. Attends to owner/resident's personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident's belongings; packing and unpacking of luggage, groceries or other similar items; personal shopping for the owner/resident/resident as well as other various errands including but not limited to, post office, bank, dry-cleaner, take out food, and similar. Accompany the owner/resident on outings if desired. Responsible for the overall care of the owner/resident's unit including the cleanliness and maintenance. Preparation of unit for owner/resident arrival, including stocking all items the owner/resident may desire. Responsible to launder, fold and iron, the owner/resident's clothes as requested. Responsible for the general upkeep and other housekeeping services as requested by the owner/resident. May be called on to service the owner/residents beverage, snack and other simple requests. Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly. Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events. Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident's needs. Resolve all owner/residents concerns promptly. If unable report to management immediately for assistance. Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Establish relationships with local merchants and service providers as needed. Take part in maintaining a clean working environment. Maintain regular attendance in compliance with KWPM's standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association. Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform. Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction. Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association. Provides quality service to residents and guests. Produces any needed communications to meet Association request/needs. Supervision Employee reports directly to the Chef Concierge or in their absence directly to the General Manager of the community.. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Experience and Education Bachelor's degree in Hospitality Management Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience. Working knowledge with with computers and software used in an office environment. Must be able to communicate well and convey information and ideas clearly. Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.