Business Analyst jobs at Fiserv

US Citizens and Green card holders would be considered only W2 for hybrid work. NOTES from hiring manager: role is for local candidates only to work onsite hybrid model min 2 days per week in St Pete at RJF, no fully remote options role has a chance to convert to FTE assuming performance and future budgets project. work is focused on Agentic AI platform and Machine Learning initiatives The BA is more of a true Lead Functional BA but any technical skills are a value add This group does 2 week sprints, need corporate polish with excellent comm skills Duties: Strategic Analysis and Solution Definition Lead business discovery for agentic AI initiatives, translating enterprise objectives into clearly defined product and system requirements. Partner with engineering, data science, and risk teams to ensure each solution aligns with firm priorities, compliance standards, and long-term AI governance frameworks. Define success metrics and measurable outcomes for agentic systems that drive advisor productivity, client intelligence, and firm efficiency. Requirements Management Elicit, document, and refine requirements that span AI reasoning, data integration, knowledge orchestration, and adaptive decision flows. Bridge technical and business contexts - ensuring that the intent, capabilities, and constraints of frameworks such as Strands, CrewAI, LangGraph, and Agent Core are accurately reflected in user stories and acceptance criteria. Manage change control for rapidly evolving agentic capabilities, balancing agility with traceability and compliance. Stakeholder Alignment and Communication Act as the primary interface between business leaders, developers, and governance teams to maintain a shared understanding of priorities, tradeoffs, and dependencies. Translate complex AI and engineering concepts into concise, business-relevant narratives for executives and non-technical audiences. Facilitate workshops, design reviews, and model demonstrations to ensure feedback loops are fast and informed. Governance and Risk Integration Partner with Compliance, Data Governance, and Enterprise Architecture to embed ethical, auditable, and transparent AI operations throughout solution design. Ensure agentic AI initiatives align with data residency, privacy, and supervisory regulations applicable to financial services. Operational Excellence and Delivery Drive the full delivery lifecycle - from concept through deployment - maintaining clear documentation, prioritization, and validation processes. Support testing, model validation, and release readiness activities by providing context, user scenarios, and performance benchmarks. Continuously refine business processes and operating models to leverage the adaptive nature of agentic systems. Skills Technical and Analytical Proficiency Strong understanding of AI/ML concepts, particularly agentic and LLM-based architectures. Familiarity with AWS cloud environments, data pipelines, and API-driven ecosystems. Ability to interpret and validate outputs from frameworks such as Strands, CrewAI, LangGraph, and Agent Core in collaboration with engineers. Experience working with structured and unstructured data, embeddings, and retrieval systems to support intelligent automation. Business and Strategic Insight Deep expertise in requirements analysis, process optimization, and value mapping across enterprise systems. Strong ability to quantify business impact, model ROI, and articulate how AI systems drive competitive advantage. Understanding of financial services operations, risk management, and compliance implications in production AI environments. Leadership and Collaboration Proven success leading multi-disciplinary teams across data, engineering, and governance functions. Skilled in translating ambiguity into structure and clarity; comfortable operating at the intersection of innovation and regulation. Exceptional written and verbal communicator capable of aligning senior stakeholders around transformative AI initiatives. Mindset and Behavior Analytical precision, bias for execution, and intellectual curiosity about AI's evolving role in business decision-making. Integrity-driven; consistently aligns actions with client outcomes and firm values. Embraces iterative learning and continuous improvement in both systems and self. Education Bachelor's degree in Information Systems, Computer Science, a related field or equivalent experience. 5+ years of experience in business analysis, product ownership, or AI/technology-driven transformation-ideally within financial services or a regulated enterprise.

This is a fully remote role. D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets. We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture. We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! As a D&H Co-Owner you receive numerous discounts on services. We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices. SUMMARY The SCS Business Analyst is responsible for successful delivery of implementations and enhancements for D&H Supply Chain Services. The role is highly collaborative, coordinating with a broad range of cross-functional project stakeholders (internal and external). The Business Analyst (BA) team is part of the Project Management Office (PMO) within IT. At a high level, the Business Analyst serves as the bridge of communication between business stakeholders and IT staff. The BA is responsible for facilitating discussions among the business users to understand the current business process and their need for change. The BA must then accurately document and communicate this need to the IT staff to design a solution that will ensure all stakeholder expectations are met. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop an understanding of the end users' current business processes. Elicit business requirements. Create/Maintain Business Requirements Documents (BRD). Facilitate cross-functional requirements review (BA/DEV/QA). Secure Approval/sign-off for BRD. Support the development and testing of deliverables. Develop User Acceptance Testing (UAT) Plan; Review and confirm plan with project stakeholder(s). Create and validate integration test files (EDI X12, API, XML, flat file, etc.), reconciling against the relevant specifications. Facilitate UAT; share results. Secure UAT approval/signoff. Develop Go-Live Plan (when needed). Create training materials, including Train-The-Trainer model, as needed. Complete post go-live validation and warranty period support. Manage the bug lifecycle, when necessary. Maintain process documentation, revising at the conclusion of projects to reflect the new state. Provide project and resource managers updates on the status of assignments (progress, milestones, risks, issues/roadblocks). Analyze integration specifications (EDI X12, API), performing gap analysis against current D&H organizational capabilities. Identify areas of potential process improvement, recommending and implementing changes. Coordinate with external integration partners (clients, VANs, etc.) throughout the project lifecycle. Support and mentor team members. Adhere to PMO and IT processes: Collaborate with co-owners across the organization to ensure project success. Assist with troubleshooting on solutions for production issues assigned to BA queues, escalating as necessary. KNOWLEDGE, SKILLS, and/or ABILITIES Familiar with common B2B integration (EDI, API, XML) and communication (AS2, SFTP, VAN) types, including the potential purpose and relevant use cases. Comprehensive understanding of EDI X12 formats and specifications, including: elements, segments, loops, usage requirements, conditional relationships, etc. Strong verbal and written communication skills. Strong analytical and problem-solving skills. Ability to work independently and be self-motivated. Ability to work in a team environment. Ability to adapt to change in a consistently evolving technical environment. Proven capability to collaborate with business stakeholders at all levels EDUCATION and/or EXPERIENCE Bachelors' Degree in related field or equivalent industry experience. 3+ years of experience in a Business Analyst or closely related role. 3+ years of experience facilitating integrating implementations. Basic Microsoft Office, ERP, WMS and office productivity software familiarity.

About Us At Radiant Digital, we empower organizations worldwide with innovative IT and consulting solutions that drive efficiency, agility, and impact. From federal agencies like NASA and the USDA to leaders in telecom, healthcare, and energy, we help transform challenges into opportunities through technology. Job description: Position : Lead Business Analyst Location : Richmond VA Duration: 6 months Contract Work mode: Onsite Mode of Interview: In person/ Onsite Complete Description: The Lead Business Analyst is a strategic and people-focused role responsible for elevating the quality, consistency, and impact of the Business Analyst team. This position blends mentorship, analytical leadership, and cross-functional collaboration to ensure high-quality requirements, streamlined processes, and effective communication between business and technical stakeholders. You will guide a talented team of 8-10 Business Analysts, shape BA standards and best practices, and help deliver enterprise-wide solutions that support organizational goals and improve operational efficiency. Key Responsibilities Business Analysis Standards & Requirements Establish, promote, and maintain consistent BA practices, templates, and documentation standards. Ensure high-quality business requirement artifacts (BRDs, RTMs, user stories, acceptance criteria, process flows, data requirements). Oversee requirement validation to ensure both business and technical needs are fully addressed. Review and provide constructive feedback on BA deliverables to reduce rework and strengthen solution quality. Ensure timely and complete delivery of BA artifacts to support project timelines and milestones. Promote testing approaches that address functional, non-functional, and data requirements. Collaboration, Facilitation & Stakeholder Alignment Foster strong collaboration across business units, IT teams, vendors, and stakeholders. Act as a liaison between business and technical teams to ensure clarity, alignment, and shared understanding of business needs. Facilitate workshops, requirement sessions, and cross-team discussions to drive decision-making. Support change management efforts through consistent and proactive stakeholder communication. Work with product owners, project managers, and leadership to prioritize requirements, mitigate risks, and maintain project momentum. Communication & Presentation Demonstrate exceptional written and verbal communication skills. Translate complex business needs into clear, concise, and actionable requirements and documentation. Tailor communication for executives, technical teams, and end users to ensure shared understanding. Present findings, recommendations, and project updates to senior leadership with clarity and confidence. Produce high-quality documentation that is accurate, structured, and easy to understand. Team Leadership, Coaching & Continuous Improvement Mentor, guide, and support Business Analysts, promoting skill development, confidence, and analytical excellence. Identify improvement opportunities through process analysis, team feedback, and project outcomes. Recommend and help implement improvements to BA practices to increase efficiency and consistency. Ensure alignment with leadership and team members before introducing new methodologies or practice changes. Remove roadblocks, provide direction, and proactively address risks that impact BA effectiveness. Lead by example, demonstrating accountability, professionalism, transparency, and a commitment to quality. Qualifications Required Bachelor's degree in business, Information Technology, or a related field 10+ years of experience as a Business Analyst, including 8+ years mentoring or leading analysts Outstanding written and verbal communication skills Strong understanding of requirement elicitation, documentation, and process modeling Proven experience with Agile methodologies (Scrum and/or Kanban) Excellent facilitation and stakeholder engagement skills Experience working with enterprise-level applications or multi-module systems Proficiency with BA and ALM tools such as Jira, Azure DevOps, or similar Preferred Experience guiding BA practice standards or supporting BA Centers of Excellence Experience with data governance, data integration, or data quality initiatives Familiarity with testing methodologies and ALM or automated testing tools Strong analytical and problem-solving skills, including the ability to use data to drive insights Skills & Competencies Leadership and mentoring abilities Exceptional communication and presentation skills Strong analytical and process improvement mindset Excellent stakeholder engagement and facilitation capabilities High attention to detail and commitment to quality Ability to manage multiple priorities and support projects concurrently Proficiency with Microsoft Office Suite and process modeling tools

Role: Insurity Business Analyst Job Responsibilities/KRAs: Must have least 5+ years of experience as a business analyst in US property and casualty insurance domain and Insurity suite. Has experience in working on Conversion or Data migration with at least one of Insurity InsuranceSuite of products like Policy Center, Billing Center, or Claim Center Has thorough understanding of ISO/NCCI/Bureau products Has excellent verbal and written communication skills Has good understanding of personal or commercial line policies Is required to work with onsite counterpart as well as direct customer on BA activities and deliverables Will provide pre-construction walkthrough to development and QA teams Will attend post-construction walkthroughs to ensure the developed feature is in line with requirements Will own BA deliverables A successful candidate will have at least 5 years of experience in one of the Insurity products (OR) 5 years on any other COTS product as a business analyst Possess previous experience in one or more of the following areas: Possess strong understanding of the Insurity Data model, implementation of Conversion business rules and corresponding data model changes Ability to prepare the mapping document with required GW fields for payload generation Experience in using GW Policy Migration Tool (PMT) is a plus Has good functional understanding of GW OOTB products Having any experience with PC UI, UW Issues, Rating, Forms or Product Model is an added advantage

Sr. BA with Commercial Lines P&C insurance experience Contract, 12 months Hybrid, 3 days in week in the NYC (downtown) This will move quickly for the right candidate - there are multiple positions, starting early January MUST have Property and Casualty Insurance experience, commercial specialty experience is a plus Position Description: We are looking for a seasoned Senior Business Analyst with extensive experience in the insurance sector to work on data and finance transformation projects. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. They should have a proven track record of successfully managing and delivering complex projects within the insurance domain. Experience: 10 to 15 years of experience as a Business Analyst within the insurance industry. Experience with data and/or finance transformation Strong understanding of insurance products, processes, and regulations. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal abilities. Proficiency in business analysis tools and methodologies. Experience with project management and agile methodologies is a plus. Experience implementing VIPR a big plus Will need to provide samples of work Bachelor's degree in Business Administration, Finance, or a related field. Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

Vertex is a US-based tech company with 15 years' experience in Microsoft, Salesforce, BI, AI, and Cloud Computing. We have earned longstanding client relationships as trusted, long-term partners. Every day we inspire, innovate, and implement solutions that solve complex business problems using creativity and technologies that drive results. About the Role The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions meet organizational goals. This role requires deep expertise in Salesforce Clouds, strong analytical skills, and the ability to document and capture business requirements to align with Salesforce Solution. Responsibilities Requirements regarding Gathering & Analysis: Collaborate with business stakeholders to understand processes, scope and pain points. Document functional requirements, user stories, and acceptance criteria. Align requirements working with Salesforce solution team. Conduct business gap analysis & FIT Gap analysis. Ability to run Salesforce reports and dashboards and perform data analysis. Own Requirements end to end. Solution Design & Validation: Work closely with architects and developers to share requirements and provide clarity on solutions. Validate solutions against business needs and Salesforce best practices. Conduct demo and smoke testing of delivered solutions. Process Optimization: Identify opportunities for automation and process improvements within Salesforce. Business gaps of processes (to be and current state). Testing & Quality Assurance: Support UAT, triage defects, smoke test, validate defects, and ensure successful deployment. Stakeholder Communication: Act as a liaison between business and technical teams, ensuring clear communication and alignment. Training & Documentation: Prepare user guides and conduct training sessions for end-users. Qualifications Experience: 12+ years in IT with at least 8 years as a Salesforce Business Analyst. Proven experience in multi-cloud Salesforce implementations. Certifications: Minimum two Salesforce certifications: Salesforce Admin, Sales Cloud consultant is mandatory to have. Technical Knowledge: Strong understanding of Salesforce data model, automation tools (Flows, Process Builder), and reporting. Familiarity with integration tools and data migration strategies. Ability to create reports & dashboards in Salesforce. Ability to download Salesforce data using data loader. Ability to work within Excel Sheet Pivot tables, VLOOKUP. Analytical & Communication Skills: Excellent problem-solving, documentation, and stakeholder management skills.

About role: We are seeking a highly skilled Business Analyst - Guidewire (Commercial Lines) to join our dynamic team. The ideal candidate will lead product inception and configuration efforts for Guidewire Commercial Lines implementations, leveraging Guidewire SBTs and cloud expertise to deliver impactful business solutions. Responsibilities Lead pre inception and inception for Commercial Lines products using Guidewire SBTs Ensure inception plan is created, maintained, and kept up-to-date for various releases. Document Product Model using SBTs and state variations Document requirements for Guidewire PolicyCenter, BillingCenter, and ProducerEngage Hands on experience of working on projects implemented using Agile methodologies. Experience of interacting with Business stakeholders and IT stakeholders to understand the requirements and translate them into functional requirements that can be used by Development and Testing Teams Identify and document when business requirements which are not in scope (NFRs) Provide direction, mentorship, and daily guidance to Business Analysts to keep analysis efforts aligned with business and delivery goals. Actively perform hands-on requirements gathering, analysis, and documentation to support efforts, in addition to providing oversight and guidance. Lead, mentor & coordinate with the offshore team. Support User Acceptance Testing by ensuring timely BA responsiveness to UAT requests, triaging issues reported by testers, and coordinating necessary fixes. Foster strong relationships with business stakeholders to build trust, deepen understanding of business processes and objectives, and ensure analysis deliverables are aligned with goals. Knowledge, Skills & Experience: The incumbent must have- An overall work experience ranging between 7-12 years, with at least 5 years of Guidewire PolicyCenter implementation experience for Commercial Lines. Guidewire cloud upgrade experience and Guidewire Cloud ACE Certification mandatory. Guidewire SBT experience mandatory and strong experience on implementing Commercial lines on Guidewire suite. About ValueMomentum: ValueMomentum is a leading solutions provider for the global property and casualty insurance industry, supported by deep domain and technology capabilities. We help insurers stay ahead with sustained growth and high performance for enhancing stakeholder value and fostering resilient societies. Trusted by over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on the property and casualty. ValueMomentum is headquartered in Piscataway, NJ, with state-of-the-art delivery centers in Piscataway, NJ; Hyderabad, Pune, and Coimbatore in India; Toronto in Canada; and London in the United Kingdom.

Dallas, TX Hybrid The Staff Business Systems Analyst (BSA) is responsible for supporting, enhancing, implementation, system maintenance for technology projects specifically related to Edwards' label and distribution systems across the organization globally. The Staff BSA will be accountable for architecting and implementing solutions that improve business process efficiencies and accuracy for labeling, packaging, shop floor / advanced warehousing, and transportation. The BSA should have domain expertise to advise the business unit on best practices, processes and system improvements for labeling, content management, packaging, shop floor / advanced warehousing, and product distribution. The BSA will report in to the IT team and will be closely aligned with distribution and manufacturing in supporting its members, collaborating closely with both groups to successfully deliver results. NO H1BS Responsibilities: Lead efforts to reengineer business process to optimize global labeling, end-to-end packaging processes, shop floor / advanced warehousing, and content management processes and systems Lead, identify, design and implement enabling information systems with a strong bias to configuration of commercially available off the shelf systems Lead and/or manage medium to large sized projects / enhancements (including labeling, packaging, shop floor / warehousing, RFID, and UDI) Empower users and super-users (by training and performing knowledge transfer) to leverage IT systems for business process automation and optimization Serve as liaison between business process owners in Business Units, Functional Groups, Regions and IT Work with stakeholders in developing ROI based business cases for enhancements and small projects Up to 25% international and domestic travel required Qualifications Education Minimum high school diploma or GED required Bachelor's degree in science strongly preferred or long term experience performing the responsibilities listed above MBA or a Master's degree in computer science or related field is a plus Experience Minimum 8 years of experience in a Business Systems Analysis role interfacing with multiple functional groups and stakeholders Strong working knowledge of enterprise information systems such as ERP (such as JDE,), PLM, WMS and Content Management Systems. Experience with JDEdwards Sales to Cash, Procure to Pay, Accounting (AP/AR), Shop Floor Manufacturing, Distribution, Advanced Warehousing, and Transportation preferred Experience with integrating multiple enterprise systems for real-time processing and transactions Prior experience working in complex global business environment with multi-language requirements Prefer experience with FDA guidelines for Software Quality and Systems Validation is a plus 25% international and domestic travel required

Immediate need for a talented Business Analytics Lead Analyst. This is a 10+ months contract opportunity with long-term potential and is located in Morris Plains, NJ(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-92752 Pay Range: $46 - $48/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: This is a coding developer position. Provides advanced professional input to complex Business Analytics assignments/projects. Works in collaboration with business partners to provide analyses and reports to aide decision making based on data, facts, and analytical findings across different parts of the organization. Analyzes and interprets collected data, spots trends, writes reports and recommendations and completes data modeling. Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Analytics. Key Requirements and Technology Experience: Key skills; Python, SQL, VBA/Alteryx Teradata, SQL Queries, MS Office, and Data Analysis skills are a must. Excellent problem solving and communication skills. Our client is a leading Health Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Hybrid Chicago, IL 6+ months Project Overview / Contractor's Role: IT Infrastructure organization is looking for a Business Analyst to join its ITSM Metrics & Analytics team. As part of an Agile development team, this individual will be responsible for business analysis, requirements, design of custom developed Business Intelligence data products using Microsoft's Power BI product, assuring that all business and technical requirements are being met. Qualifications (must haves): > Agile Methodology >Prior experience performing in a BA role is recommended but not required, preferably involving ITSM processes and/or developing Business Intelligence data products > Excellent communication, interpersonal and organizational skills are required > Strong analytical and problem solving skills > Ability to work both independently and in mixed onshore/offshore teams > A positive goal orientated attitude with a focus on delivery Nice to Have: • Familiarity with ITIL/ITSM processes: Change, Incident, Problem, CMDB, SAM, HAM • Azure DevOps for work item and backlog management • Technical skills focusing on ServiceNow, SQL, BI/visualization tools (Power BI, Tableau, etc) Tasks & Responsibilities: • Interface with ServiceNow product teams both on-shore and offshore to design solutions to meet their needs • Serve as a primary liaison between ServiceNow product teams and the Power BI development team • Translate portions of ServiceNow product roadmaps into Features and User Stories • Manage Features, User Stories, and Defects in Azure DevOps • Communicate status (written and verbal) to relevant stakeholders

This role is only open to USC/GC holders who can work on our w2. No C-C is possible There will be a F2F interview Job Title: Lead Business Analyst Duration: Long term contract Duties Strategic Analysis and Solution Definition Lead business discovery for agentic AI initiatives, translating enterprise objectives into clearly defined product and system requirements. Partner with engineering, data science, and risk teams to ensure each solution aligns with firm priorities, compliance standards, and long-term AI governance frameworks. Define success metrics and measurable outcomes for agentic systems that drive advisor productivity, client intelligence, and firm efficiency. Requirements Management Elicit, document, and refine requirements that span AI reasoning, data integration, knowledge orchestration, and adaptive decision flows. Bridge technical and business contexts - ensuring that the intent, capabilities, and constraints of frameworks such as Strands, CrewAI, LangGraph, and Agent Core are accurately reflected in user stories and acceptance criteria. Manage change control for rapidly evolving agentic capabilities, balancing agility with traceability and compliance. Stakeholder Alignment and Communication Act as the primary interface between business leaders, developers, and governance teams to maintain a shared understanding of priorities, tradeoffs, and dependencies. Translate complex AI and engineering concepts into concise, business-relevant narratives for executives and non- technical audiences. Facilitate workshops, design reviews, and model demonstrations to ensure feedback loops are fast and informed. Governance and Risk Integration Partner with Compliance, Data Governance, and Enterprise Architecture to embed ethical, auditable, and transparent AI operations throughout solution design. Ensure agentic AI initiatives align with data residency, privacy, and supervisory regulations applicable to financial services. Operational Excellence and Delivery Drive the full delivery lifecycle - from concept through deployment - maintaining clear documentation, prioritization, and validation processes. Support testing, model validation, and release readiness activities by providing context, user scenarios, and performance benchmarks. Continuously refine business processes and operating models to leverage the adaptive nature of agentic systems. Skills Technical and Analytical Proficiency Strong understanding of AI/ML concepts, particularly agentic and LLM-based architectures. Familiarity with AWS cloud environments, data pipelines, and API-driven ecosystems. Ability to interpret and validate outputs from frameworks such as Strands, CrewAI, LangGraph, and Agent Core in collaboration with engineers. Experience working with structured and unstructured data, embeddings, and retrieval systems to support intelligent automation. Business and Strategic Insight Deep expertise in requirements analysis, process optimization, and value mapping across enterprise systems. Strong ability to quantify business impact, model ROI, and articulate how AI systems drive competitive advantage. Understanding of financial services operations, risk management, and compliance implications in production AI environments. Leadership and Collaboration Proven success leading multi-disciplinary teams across data, engineering, and governance functions. Skilled in translating ambiguity into structure and clarity; comfortable operating at the intersection of innovation and regulation. Exceptional written and verbal communicator capable of aligning senior stakeholders around transformative AI initiatives. Mindset and Behavior Analytical precision, bias for execution, and intellectual curiosity about AI's evolving role in business decision-making. Integrity-driven; consistently aligns actions with client outcomes and firm values. Embraces iterative learning and continuous improvement in both systems and self. Education Bachelor's degree in Information Systems, Computer Science, a related field or equivalent experience. 5+ years of experience in business analysis, product ownership, or AI/technology-driven transformation-ideally within financial services or a regulated enterprise.

Job Title: Business Analyst - W2 only - We can provide sponsorship as well. Duration: Long Term Required skills: Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables. Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners. Experience with workflow design, data analysis, data visualization, and impact analysis. Familiar with how data moves, ETL's and API Integration Defined Contributions experience The Expertise and Skills You Bring Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements Proven ability to gather requirements and provide solutions for Defined Contribution plans, with a focus on 401(k) programs. Experience with workflow design, data analysis, data visualization, and impact analysis Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives Perform end to end Business Acceptance Testing and ensure the traceability of test cases. You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners 3-5 years transferable experience Bachelor's degree preferred

Functional Analyst -(Commercial Lines) Trenton, NJ (3 Days) Qualification At least 7-10 years of experience working as a senior IT Functional analyst for Guidewire implementations Strong background in P&C insurance processes, Guidewire products and their implementation, configuration, and customization Ability to lead strategy and requirement discussions and create precise requirement document Ability to influence decision making with focus on business outcomes Strong communication, negotiation, documentation, organizational, and planning skills Ability to create strong relationships and work collaboratively with multiple stakeholders and technical teams Strong problem-solving skills with a strong sense of individual ownership and accountability. Experience with MS Office Suite and Agile Scrum methodology using Agile Management tools such as JIRA/DevOps Must have Bachelor's degree or higher

The ideal candidate will play a role in the development of multiple parts of the business by analyzing past, current, and future business trends. This individual will establish strategies to achieve desired outcomes and implement these strategies. They will often work cross-functionally with internal business units in order to understand the challenges that these teams are face and provide solutions to these groups. Responsibilities Develop new product and service oriented strategies Communicate and implement strategies alongside technical team Identify and solve weaknesses within the organization Explore new ways to increase customer or client satisfaction Qualifications Bachelor's degree in Business or related field 5+ years' of experience in related industry Proficient in Microsoft Office suite Strong written and verbal communication skills Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

We are looking for a SAP Business Analyst with experience with FICO modules This is a contract to hire that must be done hybrid onsite in the St Louis, MO area Responsibilities: Strong skills in design and configuration of Controlling modules: Internal Orders, Profitability Analysis, & Product Costing Handling of incidents/tickets for SAP FICO across various instances of SAP Research and document current business processes/ customizations and provide process improvement recommendations with focus on standard SAP process solutions Diagnose, analyze and resolve issues efficiently. Contribute to continuous improvement initiatives Skills, Experience and Behaviors 4 + years demonstrated configuration skills in FI and CO, preferably in HANA Must have at least 5+ years of hands-on configuration experience with SAP ECC 6.0 or S/4 HANA Excellent analytical and problem-solving skills

Experience in writing user stories in the proper user story formats Seeking a Business Process Subject Matter Expert (SME) to lead process analysis, design, optimization, and governance efforts. The SME will partner with business stakeholders, IT, and project teams to translate strategic objectives into efficient and compliant end-to-end processes that improve effectiveness, reduce risk, and enable automation. Key responsibilities Act as the primary business authority on end-to-end processes within the assigned domain, providing deep operational knowledge and decision support. Analyze current-state processes to identify inefficiencies, bottlenecks, compliance gaps, and opportunities for automation or cost reduction. Design and document future-state processes, detailed process maps, policies, procedures, and standard operating procedures (SOPs). Define business requirements, acceptance criteria, and process KPIs to support solution delivery, automation, and continuous improvement. Collaborate with stakeholders to prioritize process changes, build business cases, and estimate benefits and risks. Work closely with IT, solution architects, and developers to ensure technical solutions align with business needs and process design. Support implementation of process changes, including testing, training, and adoption activities; validate that solutions meet business requirements. Establish and maintain process governance, controls, and compliance standards; monitor process performance and lead remediation where needed. Mentor and enable process owners and frontline teams to sustain improvements and incorporate best

Join Our Team Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees. If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity! Title: Project Manager/ Business Analyst | Location: Tallahassee, FL | Duration: Full-Time Required Skills and Experience 5+ years of experience managing complex Salesforce or CRM implementation projects. 3+ years managing technology projects in public sector or government environments. Strong understanding of Salesforce ecosystem (Sales, Service, Experience Cloud, PSS, GovCloud). Exceptional communication, documentation, and stakeholder engagement skills. Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints. Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests. Primary Responsibilities Lead the end-to-end delivery of Salesforce projects from initiation through deployment and post-go-live support. Define project scope, milestones, and deliverables aligned with government timelines and funding cycles. Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards. Implement effective change control and governance to ensure compliance with contracts and SOWs. Serve as the primary liaison between government clients, technical teams, and executive sponsors. Facilitate stakeholder workshops, requirement sessions, and steering committee meetings. Manage implementation of Salesforce Public Sector Solutions (PSS), Experience Cloud, and related modules. Ensure compliance with public-sector frameworks including FedRAMP, NIST, CJIS, or StateRAMP. Conduct stakeholder interviews, workshops, and process mapping sessions across multiple agencies or departments. Elicit, document, and validate functional and non-functional requirements for Salesforce Public Sector Solutions (PSS), Experience Cloud portals, and case management systems. Translate complex public-sector policies and procedures into configurable Salesforce features and workflows. Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence. Partner with Solution Architects, Developers, and Product Owners to ensure requirements are understood, feasible, and aligned with Salesforce best practices. Recommend improvements and assist in backlog grooming for Agile delivery. Analyze existing case management, licensing, permitting, or citizen service processes and recommend Salesforce-enabled efficiencies. Ensure all documentation and requirements align with government compliance, audit, and reporting standards. Collaborate on grant, budget, or legislative reporting requirements integrated within Salesforce. Prepare status reports, requirement traceability matrices (RTMs), and process diagrams. Maintain detailed documentation for system requirements, process flows, and future enhancements. Assist in developing training materials and user guides to support end-user adoption and change management efforts. Lead multi-disciplinary teams of Salesforce administrators, developers, analysts, architects, data analysts and partners. Education Bachelor s degree in Information Systems, Business, or related field (Master s preferred). Certification PMP and/or Prince 2 Certification (Preferred) Salesforce Certified Administrator or Salesforce Business Analyst Certification (Preferred) Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud) (Preferred) Certified ScrumMaster (CSM) or SAFe Agile (Preferred) Security+ or equivalent (Preferred) Why Kyra? Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA. Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Background & References Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.

This is a direct hire opportunity and hybrid to Elk Grove, CA Product experience is required. Microsoft Dynamics experience is required. Responsibilities - Other duties may be assigned: · Build, enhance and maintain business systems / solutions used to manage the internal business processes (e.g. billing, subscription services, customer support activities, etc.). · Work directly with internal customers to perform discovery and requirements gathering activities. · Write epics and user stories and prioritize backlog based on product strategy and vision. o Create detailed documentation and requirements that will be used by the system architects, developers and QA team members to make functional changes to the product. The documentation will include technical details related to data updates, API calls, database structure, UI technologies (e.g. Angular), data flows, use cases, etc. · Work with internal customers and technology teams to gather and analyze internal product feedback. o Document and analyze product feedback for defects to be remediated and new functionality to be developed. · Collaborate with the Business leadership to assess, determine and document product development priorities. · Drive the delivery of valuable, usable and feasible solutions. o Understand complex systems, functionality, datasets, API services, data flows, etc. so that he/she can identify areas that need further investigation and definition to ensure that product development efforts will result in an effective product for the business. · Set the vision for product development and create product roadmaps. · Work with cross-functional teams to align efforts and evangelize the product strategy throughout the organization. o Communicate competently and confidently in meetings with the teams to gather requirements, elicit information on technical challenges and describe the current and future system functionality. · Partner with 3rd parties to extend product offerings. · Assist cross-functional groups with product launch activities including, but not limited to product demos, product training, and support processes. · Act as a scrum Product Owner in absence of a formal Product Owner. · Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders and C-level employees within the organization. · Help define product KPIs and participate in the monitoring and reporting of the data. · Attend release sessions and provide Go/No-Go decision within the process. · Perform Business Analyst responsibilities in absence of an assigned Business Analyst. Position Requirements: · BA/BS Bachelor's Degree · 3+ years of professional experience in Product Management or Product Development · 2+ years of managing cross-functional teams · Demonstrated ability to perform thorough discovery activities, translate information into customer needs and create meaningful requirements · Professional Agile experience, including story writing and backlog prioritization/management · Excellent communication and presentation skills · Experience with Microsoft Dynamics, Zuora, Drupal platform, etc. is a plus

3 days a week on-site About the Role We're seeking a Business Systems Product Manager to join our client's Business Systems team. This role is responsible for leading the strategy, development, and optimization of internal business systems that support key functions such as billing, subscription services, and customer support. You'll collaborate cross-functionally to deliver scalable, user-centric solutions that drive operational efficiency and enhance customer experience. Responsibilities Own the product lifecycle for internal business systems, from discovery through delivery and iteration. Partner with internal stakeholders to gather requirements, define use cases, and translate business needs into technical specifications. Develop and maintain product documentation including epics, user stories, data flows, API interactions, and UI/UX requirements. Prioritize and manage the product backlog in alignment with strategic goals. Analyze product feedback to identify defects, enhancement opportunities, and areas for innovation. Collaborate with business leadership to define product roadmaps and development priorities. Act as a Product Owner in Agile ceremonies, driving sprint planning, reviews, and retrospectives. Communicate product strategy, roadmap, and performance metrics to stakeholders and executive leadership. Support product launch activities including demos, training, and support enablement. Partner with third-party vendors to expand product capabilities. Define and monitor product KPIs to measure success and inform future development. Provide go/no-go decisions during release cycles. Step in as a Business Analyst when needed to support project execution. Minimum Qualifications Bachelor's degree in a relevant field. 3+ years of experience in product management or product development. 2+ years of experience leading cross-functional teams. Proven ability to conduct discovery sessions and translate insights into actionable requirements. Hands-on experience with Agile methodologies, including backlog grooming and story writing. Strong communication and presentation skills. Preferred Qualifications Experience with platforms such as Microsoft Dynamics, Zuora, and Drupal. Familiarity with modern UI frameworks (e.g., Angular) and API-driven architectures. Salary Target: $115-125k base + bonus