Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Production Support Analyst
About your role:
You will be a technology professional, adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incidents, change, problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities, you will be on call after office hours and work on weekends/holidays as needed. You will create production run books, maintain change registers, and perform impact analysis for production issues worked upon.
What you'll do:
Participate in production management activities such as incident change and problem management as well as work with various teams for metrics-based tracking, planning, risk & mitigation, and certification support for multiple top clients.
Implement plan reviews, change submissions in the interest of change success and hygiene along with improving resiliency and availability for your platforms.
Closely work with multiple production assurance teams and maintain production run books, change registers, automations, improvements, and perform impact/root cause analysis for production issues.
You will have the opportunity to work with the best talent in the industry and provide production support for innovative, high quality and largest financial solutions to meet our clients' business needs.
Proactive monitoring using tools like Splunk, Dynatrace, Grafana, and Moogsoft.
Experience you'll need to have:
4+ years of experience working in an enterprise IT environment.
2+ years of experience in Unix and Windows, scheduling tools.
2+ years of experience in Oracle.
2+ years of experience in Red Hat Open shift, Kafka, ARO, PCF, AWS, Azure, Google Cloud.
2+ years of experience in production management, application/platform monitoring, on call schedule.
1+ years of experience with monitoring tools like Splunk, Dynatrace, Grafana and Moog Soft.
1+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk.
Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.
Experience that would be great to have:
Knowledge of ITIL frameworks and best practices.
Experience with automation and scripting languages.
Good analytical and troubleshooting skills.
Experience and desire to work in a Global Delivery environment.
Experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket.
How you'll work:
This role is remote.
This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
You will work an assigned schedule of Midnight to 8am EST.
This role requires use of a computer and audio equipment.
Sponsorship:
To be considered, you must be either a US Permanent Resident or US Citizen due to contractual obligations.
Benefits at Fiserv:
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
#LI-MJ1
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
$72k-85k yearly est. Auto-Apply 14d ago
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Legal Data Analyst - Transactional & Tax Legal Data Analysis Team
Bloomberg 4.8
New York, NY jobs
Description & Requirements
Thinking about an alternative legal career?
Our Data team supports the Bloomberg Industry Group (INDG) business, which offers outstanding tools, search, and analytics for products in the areas of Law, Government and Tax. Bloomberg is changing the legal industry by delivering the most sophisticated research platform on the market with a focus on automation, analytics and real-time answers. INDG provides users with fast access to legal content and analysis, practice tools, company information and market intelligence through advanced search & analytic capabilities.
Our Team:
The Legal Data Analysis team plays a critical role in the development and maintenance of Bloomberg Industry Group's products, which include Bloomberg Law (BLAW), Bloomberg Tax (BTAX) and Bloomberg Government (BGOV). Our team of former practicing attorneys applies their legal expertise and deep understanding of customer workflows to support AI product development. Our team works cross-functionally, collaborating closely with Product and Engineering teams to develop and evaluate AI-driven solutions, ensuring they are accurate, intuitive, and valuable to legal, tax and government professionals.
What's The Role?
As a Legal Data Analyst, you'll apply your tax and accounting expertise in a dynamic, non-traditional setting and help support development of Bloomberg Tax's AI-enabled tools from a data perspective. You'll collaborate with cross-functional partners to evaluate data quality, test AI performance, and ensure product decisions reflect user needs and expectations. Your analytical thinking, attention to detail, and understanding of practitioner workflows will directly influence the quality and success of our products.
We'll trust you to:
Effectively apply your tax and accounting subject matter expertise to support the development of new technology-driven solutions, including ensuring legal and tax outputs meet customer expectations
Partner with cross-functional teams to understand requirements and approach, translating domain-specific knowledge into clear inputs for AI models and actionable feedback for technical stakeholders
Communicate nuanced legal and tax concepts to technical and non-technical stakeholders and translate complex problems effectively
Craft, test, and refine prompts for large language models (LLMs) to generate high-quality outputs that are contextually accurate and tailored to legal and tax workflows
Evaluate model outputs, providing definition and clarity when unspecified and applying close attention to detail and an understanding of customer expectations.
Manage multiple projects in a fast-paced, evolving environment
You'll need to have:
A Bachelor's degree
Juris Doctor (JD) degree from an accredited law school
Admission to a U.S. State Bar
2+ years of relevant tax practice experience
Familiarity with online legal research and accounting tools
Excellent communication and collaboration skills, with particular focus on sophisticated and complex concepts
Strong project management, analytical and problem-solving skills
Demonstrated ability to deliver high quality work product on demanding deadlines
Ability to navigate ambiguity and establish clear, actionable objectives
Ability to be flexible in shifting between projects in a fast-paced environment.
Self-starter and the ability to work with a high-degree of autonomy
Legal authorization to work in the US without visa sponsorship now and in the future
We'd love to see:
Experience with the Bloomberg Tax Research or Software products is a plus
Experience with ASC 740 Tax Provision
Strong interest in emerging technologies including LLMs
A Certified Public Accountant (CPA) license from a state Board of Accountancy
Does this sound like you? Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.
Salary Range = 110000 - 150000 USD Annually + Benefits + Bonus
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.
$78k-113k yearly est. 8d ago
QA Lead - AI Consulting Company
Truelogic Software LLC 4.0
New York, NY jobs
About Truelogic
At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.
Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.
By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.
Our Client
The client helps enterprise organizations deploy AI to their workforces for business value and ROI
Job Summary
Looking for a QA Lead to build and own the QA function from the ground up. This is a greenfield opportunity to define how quality is ensured across an AI-driven product used by enterprise customers.
You will work closely with engineering and product to establish QA processes, embed quality practices into delivery workflows, and ensure a high bar for reliability as the platform scales.
This role is process- and outcomes-focused rather than code-heavy or people-management-driven.
Responsibilities
Design and implement the entire QA strategy from scratch
Define QA processes, standards, and policies aligned with a fast-moving AI product
Embed QA practices within engineering domains (QA as part of the team, not a silo)
Own test planning, execution, and release readiness
Partner with engineers and product on requirements validation and acceptance criteria
Identify opportunities for automation and intelligent testing approaches over time
Ensure quality across: AI workflows & prompt-driven features, UI/UX flows and wizards, Analytics and intelligence components, Continuously evolve QA practices as the product and team scale.
Qualifications and Job Requirements
Proven experience leading or owning QA processes end-to-end
Strong understanding of QA methodologies, testing strategies, and release management.
Ability to read and follow code (coding not required)
Product-minded approach to quality and user experience
Comfortable operating in ambiguity and early-stage environments
Strong communication and collaboration skills
Frontend: React / TypeScript
Backend: Postgres
MacBook required
What We Offer
100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
Why You'll Like Working Here
A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.
Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.
Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.
Apply now!
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$90k-116k yearly est. 2d ago
Business Analyst
Ampcus Incorporated 4.5
Atlanta, GA jobs
Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.
Job Title: BusinessAnalyst
Location: Atlanta, GA
Job Summary:
We are looking for a Senior BusinessAnalyst with strong expertise in ServiceNow, Kafka, and hands-on experience in Python and Angular.
The ideal candidate will bridge business needs and technical solutions, ensuring successful delivery of enterprise-grade applications and integrations.
Key Responsibilities:
Lead requirements gathering and analysis for ServiceNow implementations and integrations.
Collaborate with stakeholders and technical teams to design solutions leveraging ServiceNow, Kafka, Python, and Angular.
Perform impact analysis, gap-fit assessments, and process mapping for ITSM and related workflows.
Act as a liaison between business and technical teams, ensuring clear communication and alignment.
Develop and maintain BA artifacts (BRDs, functional specs, user stories).
Support Agile processes: backlog grooming, sprint planning, and retrospectives.
Conduct UAT and validate solutions against business requirements.
Provide executive-level reporting on project status, risks, and mitigation strategies.
Required Skills & Qualifications:
Mandatory:
Strong experience with ServiceNow (ITSM modules, workflows, integrations).
Proficiency in Kafka, Python, and Angular.
Solid background in business analysis and stakeholder engagement.
Hands-on experience with Agile/Scrum methodologies.
Excellent communication and documentation skills.
Preferred Skills:
Experience with Confluence, Jira, and cloud technologies.
Knowledge of middleware and API integration patterns.
Familiarity with DevOps and automation tools.
Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
$56k-81k yearly est. 8d ago
Enterprise Business Analyst
Infosmart Technologies, Inc. 3.7
Atlanta, GA jobs
IT Enterprise BusinessAnalyst 2
Atlanta GA - Onsite
4 Months Contract
Qualifications:
Bachelor's degree in computer science, information technology, or a related field.
Three years or more experience with Tosca test automation.
Preferred certifications such as Tricentis Tosca Automation Specialist (AS) Level 1 or 2 a plus.
Responsibilities
Test Planning & Execution: Develop and execute test plans using Tosca for motor vehicle regulation systems, creating model-based testcases and data-driven scenarios to validate business requirements efficiently and adapt to changes.
Collaboration & Defect Management: Collaborate with developers, businessanalysts, and stakeholders from a testing perspective; produce detailed defect reports (steps to reproduce, severity, impact, screenshots/logs) and verify fixes using Tosca for retesting.
Testing Scope: Perform regression and service pack acceptance testing to ensure system reliability.
Compliance & Security: Uphold Georgia IT security and privacy standards, particularly for sensitive data.
Support Duties: Manage test data, maintain comprehensive documentation, and train junior team members on Tosca best practices.
*THE TAX CLEARANCE LETTER COMPLIANCE ITEM, IS DUE AT THE TIME OF CANDIDATE SUBMISSION*
•DOR will conduct a background check on all candidates considered for the position. Individuals must be compliant with Georgia tax obligations.
•Individuals having any overdue and unpaid taxes, or any felony convictions (no matter how long ago) will not be offered the position or hired.
•All employees will be fingerprinted.
$60k-83k yearly est. 3d ago
Business Analyst
V Group Inc. 4.2
New York, NY jobs
For more details, please connect with Kalpana Rai at ************ or email at **********************
End Client: State of New York
Job Title: BusinessAnalyst
Duration: 24 Months
Contract
No. of Hours- 40 Hours Per Week
Interview Type: Telephonic
Department: NYS Office of Children and Family Services
Required Skills:
60 months experience with writing business process definition, business rules and business process decompositions, experience extracting business rules from existing computer applications and systems.
60 months experience in Change Management planning and implementing change, including analyzing business processes for efficiency and compliance with New York State and/or Federal regulations.
60 months experience working directly with users in a human services arena providing training or technical assistance either in a classroom or in a work environment.
60 months experience working in a Health and Human Services based system.
60 months experience analyzing applications that use relational databases such as Oracle and application tools such as COGNOS.
60 months experience using Microsoft Suite and ability to manipulate software such as Excel, Access, and Project to manipulate data.
60 months experience with child welfare programs.
60 months experience interpreting State and Federal laws and regulations governing health and human services programs.
Responsibilities:
Primary duties include working closely with OCFS, the local social services districts, and the Foster Care agencies in Region 3 to achieve the Casework Contact Assurance goals. The position will also support the Regional Office in the monitoring of the voluntary agencies case management/case planning responsibilities including compliance with OCFS child safety and CPS monitoring requirements. Primary duties will include collecting, analyzing, and documenting the required data, information and goals and transferring the same to the senior analyst team. The candidate will review business process and requirements of voluntary agencies, elicit requirements from them using interviews, surveys, site visits, and
business process descriptions. Communicate and collaborate with OCFS staff, local social services district staff (the Administration for Children's Services) and voluntary agency staff to analyze information needs and ensure recommended solutions are implemented. Provide on-site monitoring to New York City Administration for Children Services (ACS) and Voluntary Child Care agencies located in the NYC region to address casework quality and quantitative standards in addition to review and analyses of Family Assessment and Service
Plans quality and timeliness. Review data collection and analysis in Data Warehouse to assess the impact of policies and procedures and provide for greater adherence to the principles of the federal standard. Identify barriers to achieving the required standards for Districts and Agencies. Review data reports from Datawarehouse to focus misidentifying documentation, also known as Multiple person identifiers (MPIDS) which may impact casework contact. Support Local Districts and Voluntary Agencies to ensure that the casework contacts are properly identified and remediate MPIDS.
Ensuring all support activities are executed on schedule, including but not limited to distribution of materials for meetings, coordinate meeting activities as needed, distribute team communications, collect status reports, and develop or distribute team communications.
Working with OCFS management, Program Leads, and Business Analysis team on
different aspects of the project life cycle to ensure requirements are defined accurately, reports meet the defined requirements, and they are distributed and reported efficiently and accurately.
Ensuring users receive appropriate support for related recommendations, fixes and enhancements and existing documentation is updated accurately.
Generate report of findings to OCFS, Program Leads, and Business Analysis team. Support how stakeholders view the team as proactive and responsive to their agency needs.
Performing business analysis documentation and research, working with key users in the continual improvement of business processes within their functional areas. Any other duties deemed necessary by the Regional Office, that impact permanency for youth.
V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA,TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Website: *****************
LinkedIn: *********************************
Facebook: *************************
Twitter: *************************
$70k-98k yearly est. 5d ago
Data Strategy Lead
Arcesium LLC 4.2
New York, NY jobs
Arcesium seeks a highly motivated Data Strategy Lead to join our Product Team. This individual will be at the forefront of defining and executing the integration partner strategy for Arcesium's products and clients - growing our integration partner ecosystem and working closely with product managers, segment heads, and others senior stakeholders across the organization as we enter new market segments and build new capabilities.
Responsibilities
Explore, assess, establish framework for integration of new partners on behalf of clients or product leadership, based on product roadmap, segment and commercial priorities
Originate and cultivate relationships, including alliances, partnerships, and distribution with third-party data and software providers on behalf of Arcesium and its clients
Collaborate with Marketing to develop and author thought leadership content that furthers Arcesium's reputation as a forward-thinking and trusted source of information, in particular on topics of data and software
Conduct comparative analysis and provide thought leadership on the overall direction of the data landscape, including data in the asset management industry, covering the established providers as well as emerging sources and uses of data and software
Ensure continuity and consistency of the Arcesium integration partner story working in conjunction with segment heads, sales, marketing, and product
Qualifications
The ideal candidate will have at least 3-5 years of relevant experience navigating the financial services third party data, software, and counterparty landscape
This individual must possess exceptional verbal and written communication skills, and be able to manage multiple concurrent initiatives
This person must be proactive and self-motivated, with a passion about working in a collaborative, entrepreneurial environment
The expected annual base salary for this position is $200,000 - $240,000. Our compensation package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, benefits including medical and prescription drug coverage, and 401k contribution matching.
The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience and educational background. #LI-JS1 #LI-Hybrid
Remote eligible states include: NY, NJ, MA, MN, IL, FL, TX, OH, PA, CT, NC, CA, GA
Arcesium's Personal Data Privacy Notice for Candidates is linked here.
$200k-240k yearly 8d ago
Senior Business Analyst
OSI Engineering 4.6
Culver City, CA jobs
A globally leading consumer device company based in Culver City, CA is seeking a detail-oriented and strategic Planning and Insights Manager to join their global Demand Generation organization. This role is responsible for leading the development of global investment strategies, managing financial operations, and delivering reporting and insights that inform marketing decisions. The successful candidate will be a proactive, analytical thinker who can drive financial planning and reporting processes while ensuring alignment with overall business objectives.
Job Responsibilities:
• Global Reporting & Insights: own weekly, monthly, and quarterly business reporting processes, providing leadership with clear, data-driven insights on marketing investments and outcomes
• Investment Strategy: drive the global marketing investment strategy, responsible for budget allocation, goal setting, and ensuring strategic alignment with business priorities across worldwide performance marketing campaigns
• Financial Operations: oversee financial operations including budget forecasting, process management, and updates, ensuring all performance marketing investments are accurately tracked and aligned with company goals
• Process Improvement: identify opportunities to streamline reporting and forecasting processes, enhance data accuracy
Minimum Qualifications:
• 7+ years of experience in performance marketing, financial planning, marketing analytics, or equivalent roles
• Expertise in marketing attribution, incrementality, ROI analysis, and budget optimization
• Experience collaborating with cross-functional teams, including Finance, Marketing, and Analytics
• Ability to analyze data, derive insights, and translate insights into strategic actions to guide senior management and business leader
• Bachelor's degree
Preferred Qualifications:
• Global, in-house e-commerce marketing experience, particularly with SEM, paid social
• Experience with ROAS frameworks and incrementality measurement
• Strong understanding of performance marketing metrics, forecasting, and budgeting methodologies
• Advanced knowledge of dashboards and reporting tools data management/warehousing, and hands on experience building reporting dashboards
• Background in global performance marketing or digital marketing organizations
• Familiarity with Martech/adtech tools and marketing automation platforms
• Proven track record of driving workflow & QA process improvements and leading financial operations
• Proactive and ambitious approach, actively seeking opportunities to drive business growth and impact
• MBA or Master's degree in Finance, Marketing, Data Science, or related field as well as SQL.
Type: Contract
Duration: 12 months with extension
Work Location: Culver City, CA (hybrid)
Pay range: $ 63.00 - $ 78.00 (DOE)
$63-78 hourly 3d ago
Sr. Business Analyst
TPA Technologies 3.8
Boston, MA jobs
No C2C, third-party vendors, or agency submissions will be considered.
Only LOCALS
Onsite interview is a must
Senior BusinessAnalyst
Duration: 6-12 months with possible extensions
Interview Process: 2-3 rounds (1-2 Zoom interviews + 1 onsite)
Overview
We are seeking a highly experienced Senior BusinessAnalyst to lead systems analysis, requirements gathering, and business process improvement initiatives across complex enterprise applications. This role partners closely with business and IT leadership to ensure solutions deliver maximum business value while meeting technical and operational standards.
Key Responsibilities
Analyze and document current-state and future-state business processes and system workflows
Create workflow diagrams and provide recommendations for procedural and system improvements
Perform impact analysis for new systems and enhancements to existing platforms
Establish and maintain standards, methodologies, and best practices for business analysis
Lead requirements elicitation, analysis, and functional specification activities for complex initiatives
Support the full project lifecycle from initiation through delivery and closure
Act as a Subject Matter Expert (SME) for enterprise and eCommerce applications
Collaborate with Development, QA, UAT, Infrastructure, and business teams on project planning and execution
Ensure compliance with quality standards and drive continuous process improvement through metrics and reporting
Mentor and guide businessanalysts; develop training materials as needed
Required Qualifications
Bachelor's degree in Business Administration, Computer Science, MIS, or equivalent experience
10+ years of business systems analysis experience in enterprise environments
Strong experience in Property & Casualty (P&C) Insurance
Deep understanding of Policy Administration, Billing, Claims, eCommerce, and financial systems
Experience with third-party integrations (e.g., LexisNexis Prefill, Credit, MRV, CLUE)
Strong knowledge of Agile and SDLC methodologies
Hands-on experience with web analytics tools (Adobe Analytics, Google Analytics, Google Tag Manager)
Solid understanding of APIs and web services (REST/SOAP), JSON, XML, SQL, and tools such as Postman
Preferred Skills
Data management and database experience (MS SQL preferred)
Experience supporting digital and web-based application development
Strong analytical, problem-solving, and strategic thinking skills
Excellent communication, presentation, and stakeholder management abilities
$95k-130k yearly est. 3d ago
Principal Business Consultant - Global Content
Veeva Systems, Inc. 4.5
Boston, MA jobs
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation, legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We're looking for talented individuals to join our Global Content Business Consulting team, where you'll help shape commercial strategies, processes and operations for the world's leading Life Sciences organizations.
This team leads innovation and partnership in areas related to content management, creation, review, approval, planning, and distribution of content. They help identify the root of business issues, define critical success factors, and develop structured, high-impact approaches to solutions, ultimately building critical customer relationships.
If you're ready to accelerate your career by leading commercial content strategies in a fast-paced, innovative environment, this opportunity is waiting.
This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.
What You'll Do
Provide oversight and direction on customer engagements, steering the project team and owning senior customer relationships and escalations
Build customer relationships and own business development pursuits including organic growth/selling through delivery, proposals and RFPs, and SOW development
Prepare customers to adopt Veeva AI solutions in their content operating model and business processes, focusing on efficiency and productivity gains
MLR transformation efforts including operating model, tier‑based review, and optimization of Veeva product capabilities
Build an operating model for global‑to‑local content reuse
Hone Digital Asset Management (DAM) processes and bring Modular Content adoption to the Life Sciences industry
Establish metadata governance and content standards
Prepare for the FDA's Requirement on Electronic Submissions
Set the strategic direction and define key performance indicators for increased efficiency throughout the content end‑to‑end digital supply chain
Develop content analytics dashboards and identify insights on content effectiveness
Develop and Deliver comprehensive change management programs in support of the rollout of PromoMats/MedComms or new functionalities within each
Requirements
10+ years of experience within a management consulting firm or marketing agency
Experience with business development, scoping, and managing senior client relationships
Background and industry experience within the commercialized product or brand domain landscape preferred
Strong track record of experience delivering client advisory engagements
Core management consulting skills, including: workshop facilitation, client presentations, project management, change management, and ability to develop structured approaches/methodologies to business problems
Strong analytical and problem‑solving skills and excellent oral and written communication skills
Ability to travel roughly 25% but this can vary depending on engagement
Experience working with a content management system; preferably, Veeva Vault PromoMats or MedComms
Bachelor's degree is required
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $120,000 - $250,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
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$120k-250k yearly 4d ago
UKG Business Analyst
IDR, Inc. 4.3
Irving, TX jobs
IDR is looking for a UKG BusinessAnalyst to join our client's growing team in Las Colinas for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today!
Position Overview: The manager is seeking a true Business Requirements Analyst to support a long-term UKG Pro Workforce Management implementation. This role will act as the primary business-side analyst, partnering closely with a third-party implementation partner while owning internal requirements and analysis work.
Top Skills:
5+ years as a BusinessAnalyst or Business Systems analyst
3+ years of experience working with UKG Workforce Management (Time and Attendance)
Prior experience handling UKG implementation projects
Hands-on experience with Root Cause Analysis, Requirements, and Configuration of tools
Must have strong communication skills to speak with implementation partner and senior leadership
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row
$61k-84k yearly est. 2d ago
Senior Business Analyst
The Judge Group 4.7
Houston, TX jobs
The Senior BusinessAnalyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders. The ideal candidate would have experience in both agile (scrum/kanban) and waterfall project execution methodologies.
Essential Duties/Responsibilities:
• Interacts with business stakeholders and subject matter experts to understand project charters, business cases and objectives to gather, document and analyze business needs and translate to requirements or user stories for project execution and delivery.
• Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions.
• Applies available standards, methods, and tools in an effective way to produce deliverables for design, testing and implementation.
• Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers.
• Works collaboratively with management, employees, and project and development teams to execute on prioritized work and ensure objectives, timelines and quality are met as expected.
• Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholders.
• Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself/themselves to the commitments made for business analysis deliverables.
• Manages requirements gathering and application gap analysis.
• Maps process in both current and future state to identify optimization, improvements and controls
• Supports project teams through all aspects of project execution including discovery, requirements gathering, user story creation, execution of testing.
• Facilitates User Acceptance Testing, including defect management.
Minimum Requirements:
• Bachelor's degree preferred; experience may be considered in lieu of a degree.
• 2+ years of experience in energy industry environment.
• Minimum of 5 years of experience in analyzing and developing business processes and participating in business processes and system improvement efforts.
• Minimum of 5 years' experience working in agile product teams or project-based teams.
• Experience working with stakeholders who have competing priorities and gaining alignment to deliver value-add projects and features.
Preferred Qualifications:
• Experience with utilizing project management methodologies including waterfall, scrum, and kanban.
• Experience serving as a product owner on a team, project, or initiative.
• Collaboration on user experience planning with cross-functional design and development teams.
• Ability to deliver real and measurable results.
• Strong verbal and written communication skills.
• Excellent interpersonal and leadership skills.
• Collaborative team player
• Strong process mapping abilities
• Experience working and presenting with senior leadership
Additional Knowledge, Skills and Abilities:
• Knowledge of project management methodologies including waterfall and agile.
• Knowledge of business analysis tools and techniques.
• Knowledge of agile, kanban, and scrum ceremonies.
• Experienced user of Microsoft Excel, Word, PowerPoint, Power BI, Visio and agile planning tools such as Azure DevOps.
• Strong problem-solving, organizational, and time management skills.
• Able to work independently and adaptable to changing priorities
$81k-107k yearly est. 1d ago
SAP Business Process SME (17302)
The Baer Group 4.1
Mechanicsburg, PA jobs
**Federal Project - Applicant must be a United States Citizen with Active or Interim Secret Clearance**
Baer is looking for numerous SAP Business Process SMEs for a 12+-month Federal project.
Title: SAP Business Process SME
Location: Remote with limited travel to one of the following locations: Patuxent River, MD; Mechanicsburg, PA; San Diego, CA; or Norfolk, VA
Duration: 12+ months
Alignment: W2 or C2C (Vendors Not Permitted)
Project Overview:
Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA's standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering.
Role Overview:
Process SMEs provide deep functional expertise across one or more end-to-end business process areas, supporting localized readiness, issue resolution, and process alignment as organizations prepare for and execute migration.
Supported Process Areas:
A2R - Acquire to Retire
B2R - Budget to Report
H2R - Hire to Retire
O2C - Order to Cash
P2P - Procure to Pay
P2R - Plan to Report
P2S - Plan to Stock
Responsibilities include:
Documenting and analyze current-state (“day in the life”) business processes.
Developing end-to-end process flows, variance assessments, and RICEFW inventories.
Conducting stakeholder interviews and working sessions with local users and Change Agents.
Performing issue triage and root-cause analysis for functional and process issues.
Assessing organizational readiness and identify risks to migration success.
Translating business needs into prioritized reporting and dashboard requirements.
Providing direct support before, during, and after migration events.
Requirements:
7-10+ years supporting one or more Financial or Supply Chain process areas.
Strong experience documenting complex business processes.
Prior DoD or federal ERP program experience required. Army or Navy experience is preferred.
Interim or Active Secret Clearance Required.
Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
ALL OPEN JOBS
$68k-93k yearly est. 4d ago
ERP Analyst
Master Technology Group | MTG 4.0
Eden Prairie, MN jobs
At Master Technology Group (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We're looking for excited and motivated individuals who are as excited to build this organization as we are. Isn't it time you were a part of something great?
JOB SUMMARY
Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.
The ERP Analyst will provide Enterprise Resource Planning (ERP) systems and operational support throughout the project life cycle.
The ideal candidate will play a key role in the advanced customization, configuration, and maintenance of MTG's ERP systems. This position involves in-depth analysis and testing of ERP processes and reporting to ensure optimal performance and alignment with corporate goals. The ERP Analyst collaborates with senior team members and provides expertise in addressing complex ERP-related challenges. In addition, the ERP Analyst will periodically support the Operations team in executing technology-related projects for our clients.
To succeed, the ERP Analyst must possess excellent customer service skills and maintain strong professional relationships with all stakeholders, including employees, clients, vendors, and partners. Strong communication, administrative skills, organizational and multi-tasking capabilities are vital.
The position is a full-time, in-office role that reports to the Manager of IT and Business Transformation.
KEY DUTIES AND RESPONSIBILITIES
Lead in the customization and configuration of advanced ERP workflows
Conduct in-depth analysis of ERP systems to identify areas for improvement and optimization
Collaborate with senior team members and cross-functional teams to gather requirements, design process improvements, and implement ERP solutions
Perform comprehensive testing of ERP workflows to ensure compliance with corporate needs and industry standards
Provide support for end-users and troubleshoot ERP-related issues
Stay abreast of emerging ERP technologies and contribute to the continuous improvement of ERP processes
Gain a thorough understanding of MTG services and operational processes
Tracking and reporting overall progress and milestone status to Coordinators and Project Managers as needed
Develop and maintain positive relationships with clients, fellow employees, vendors, and local service providers
Coordinate resources to support the project completion process and assist with post-install document/program creation
Administrative responsibility to support systems utilization, including but not limited to managing security settings, user access, change requests, and overall system configuration
Stay informed of and communicate updates and improvements to systems and operational processes
Coordinate reporting needs, generate reporting, and conduct high-level data analysis to support leadership in data-driven decision-making
Develop custom reports based on departmental and overall company goals
Evaluate and optimize workflow and define best practices
Other related duties as required or assigned
QUALIFICATIONS
3+ years of experience in a business operations role, ideally with expertise in reporting and business process automation
Familiarity with enterprise-level ERP solutions, CRM solutions, data visualization tools, and project management solutions
Ability to translate raw data into meaningful metrics
Demonstrated experience in project management, formal or informal
Ability to own and solve problems independently and as part of a cross-functional team
Considerable experience with Microsoft applications (Word, Excel, PowerPoint, 365, etc.)
Excellent organization skills and a passion for process and business systems, as well as process improvement
Effective communication skills, written, verbal and visual (example: process mapping/workflow)
Proven ability to multitask in a fast-paced environment
Excellent interpersonal skills with the ability to work with a variety of stakeholders
PERFORMANCE MEASUREMENTS
Demonstrates a clear understanding of the key duties and responsibilities of the position
Shows enthusiasm and effort to perform all aspects of the role effectively
Exhibits competence and capability to execute key duties and responsibilities efficiently
Consistently meets expected standards of quality and customer satisfaction
Completes assigned tasks promptly and adheres to project deadlines
Always represents MTG in a professional manner, embodying the company's standards of conduct and appearance
Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment
Maintains effective working relationships and collaborates well within a team environment
Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence
Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks
Alignment with and demonstration of MTG's Core Values:
People First: Demonstrates humility, helpfulness, and genuine care for others
Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
Sense of Urgency: Responds promptly and diligently to organizational and client needs
Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards
COMPENSATION AND BENEFITS
Base Salary $72,000 - $85,000+ DOQ
Phone Stipend
Medical, Dental & Vision Insurance
401k Match
PTO
Nice Healthcare
Life Insurance - Company-provided
STD / LTD - Company-provided
Employee Referral Bonus
Development Opportunities
Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.
$72k-85k yearly 2d ago
Plumbing Engineer, EIT or PE
Prudent Technologies and Consulting, Inc. 4.3
Houston, TX jobs
Plumbing Engineer (EIT or PE)
Onsite in Memorial City
Direct Hire with Benefits, PTO
We're seeking a motivated Plumbing Engineer (EIT or PE) to join a collaborative MEP (Mechanical, Electrical, and Plumbing) engineering team.
Revit and MEP experience are both required. Resumes without Revit and MEP will not be considered.
***If you're interested in this opportunity, please apply here or send your resume directly to ***************************
--No Corp to Corp at this time, please.
--All candidates must be able to work for any employer in the United States without current or future sponsorships needs.
In this role, you'll contribute to designing innovative and sustainable plumbing systems for educational, commercial, and institutional projects. You'll gain hands-on experience working with senior engineers, learning the full design process-from concept to construction-while building a strong foundation for your professional growth.
Key Responsibilities
Assist in the design and documentation of plumbing systems, including domestic water, sanitary waste, storm drainage, and fire protection.
Perform engineering calculations and support the production of AutoCAD and Revit drawings.
Review shop drawings, RFIs, and submittals related to plumbing system design.
Conduct field observations to verify installations and ensure alignment with design intent.
Collaborate with cross-discipline teams to deliver high-quality, coordinated construction documents.
Requirements
Bachelor's degree in Mechanical Engineering or a related field.
Successful completion of the Fundamentals of Engineering (F.E.) exam.
Certified or eligible for certification as an Engineer-in-Training (EIT) or PE (Professional Engineer).
Experience with Revit.
Excellent attention to detail, organization, and problem-solving skills.
Ability to manage multiple projects while collaborating effectively in a team environment.
Familiarity with AutoCAD, Bluebeam, and Microsoft Office Suite.
Working knowledge of plumbing and mechanical codes (Uniform Plumbing Code, NFPA standards).
Prior internship or experience in an MEP consulting environment.
Understanding of water distribution, drainage, gas, and fire protection systems.
What We Offer:
Competitive salary commensurate with experience.
Comprehensive health insurance, 401(k), and paid holidays/PTO.
Mentorship and professional development opportunities.
Exposure to diverse and meaningful building projects.
A collaborative, supportive team environment that values innovation and growth.
$77k-104k yearly est. 4d ago
Director's Action Group Project Analyst - Space Systems
Saic 4.4
El Segundo, CA jobs
A technology and engineering solutions company is seeking an experienced Director's Action Group (DAG) Project Analyst to support the US Space Force in El Segundo, California. The candidate will analyze acquisition tasks, organize administrative actions, and develop technical responses. The position requires a Bachelor's degree and significant experience in program management or government acquisitions. The role includes collaboration with multiple stakeholders and requires a proactive personality. Target salary range is $120,001 - $160,000.
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$120k-160k yearly 3d ago
Directors Action Group Project Analyst
Saic 4.4
El Segundo, CA jobs
SAIC is seeking an experienced Director's Action Group (DAG) Project Analyst on the Horizon Program to support the US Space Force (USSF) in research, development, procurement, operations, and sustainment of advanced space systems within the Space Systems Command, Space Domain Awareness and Combat Power Space Warfighting Delta (SSC/SZA) system program office. The position is in person in El Segundo, California.
Target salary range: $120,001 - $160,000.
Location: El Segundo, CA, United States.
SAIC is an Equal Opportunity Employer.
Responsibilities
Analyze USSF SSC, Space Operations Command (SpOC), and Office of Secretary of Defense (OSD) acquisition tasks on behalf of the SSC/SZA system program office.
Proactively organize, track, and respond to administrative personnel actions for the organization, such as awards, decorations, inbounds/outbounds, hiring, and similar tasks.
Leverage extensive background and expertise to develop and document initial technical and programmatic responses and solutions.
Use NIPR and SIPR Task Management Tool (TMT) and e‑mail to retrieve and respond to tasks.
Effectively communicate and collaborate with internal and external program stakeholders to evaluate, consolidate, and refine responses and solutions; organize and support meetings as needed to gain consensus and ensure accurate and timely responses.
Coordinate across integrated program teams to help plan and implement assigned tasks consistent with responses and solutions previously provided.
Brief leadership on responses/solutions and status for all assigned tasks.
Qualifications
Bachelor's degree and 9 years of related experience in program management, systems engineering, logistics, and/or government acquisitions of Space Systems.
Must have an in‑scope security background investigation (T5 or SSBI), adjudicated for SCI eligibility and enrolled in the Continuous Evaluation program (if applicable).
Must be willing to be nominated for access to Sensitive Compartment Information and Special Access Programs and consent to a Polygraph examination.
Experience supporting technical programs throughout the engineering life cycle with emphasis on major systems acquisitions.
Understanding of strategic acquisition processes (e.g., PPBE, program execution, acquisition reporting, etc.).
Proactive personality with strong skills in Microsoft PowerPoint and Word.
Strong organizational skills with a passion for detail and accuracy.
Excellent written and verbal communication skills.
Flexibility, versatility, and willingness to work enthusiastically with constantly changing priorities.
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$120k-160k yearly 3d ago
SAP SD Functional Analyst
Globalsource It 4.0
Wisconsin jobs
Full-time | Hybrid | Mendota Heights, MN OR Loveland, CO
Our client is undergoing a significant SAP transformation driven by the evolution of its S/4HANA environment and increasingly complex pricing and incentive programs powered by Vistex. As part of this effort, they are seeking a highly capable SAP SD Functional Analyst with hands on Vistex experience to join their Enterprise Business Services team.
This role is ideal for someone who combines deep SAP SD functional expertise with proven experience supporting Vistex driven pricing, rebates, and incentive processes, along with the technical aptitude to understand how those solutions are configured and integrated within SAP.
Role Overview
As an SAP SD Functional Analyst, you will play a critical role in supporting and enhancing SAP driven business processes, with a strong emphasis on Vistex enabled pricing and incentive management. You will work closely with business stakeholders and IT partners to gather requirements, perform gap analysis, configure and test solutions, and support end to end SAP processes in a complex, integrated S/4HANA environment.
This position requires both functional leadership and technical aptitude, including an understanding of SAP SD configuration, Vistex data models and logic, integrations, and the downstream impact of enhancements or custom code.
Key Responsibilities
Partner directly with business stakeholders to understand, support, and improve SAP enabled business processes, with a primary focus on Vistex based pricing, rebates, and incentive programs
Lead requirements gathering, gap analysis, solution design, configuration, testing, and support for SAP SD and Vistex
Develop a deep understanding of the SAP S/4HANA and Vistex landscape, including system design, configuration, and cross functional dependencies
Own and resolve SAP and Vistex related issues within assigned functional areas, including troubleshooting, root cause analysis, solution design, testing, and implementation
Work closely with technical teams including developers, integration teams, and architects to ensure Vistex requirements are accurately implemented and supported
Demonstrate technical aptitude by understanding configuration logic, functional specifications, integrations, and how custom code or enhancements impact SAP and Vistex processes
Lead SAP support processes, including managing incidents and enhancements through ServiceNow
Work directly with end users to analyze issues, replicate problems in non production environments, and provide effective solutions
Create and maintain functional and process documentation related to SAP SD and Vistex
Participate in and support integration and user acceptance testing cycles, including test script creation and execution
Lead initiatives within your functional area and across business streams to ensure end to end process integrity and downstream impact awareness
Support and lead project efforts related to SAP and Vistex enhancements, upgrades, and process improvements
Required Qualifications
Bachelor's degree preferred or equivalent combination of education and experience
Five or more years of SAP experience with strong functional expertise in SAP SD
Hands on Vistex experience is required, particularly with pricing, incentives, rebates, chargebacks, or related programs
Hands on experience with SAP S/4HANA
Strong understanding of SAP SD pricing concepts and Vistex configuration and processing
Functional expertise paired with technical aptitude, including the ability to understand configuration logic, functional specifications, integrations, and the impact of custom code
Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non technical stakeholders
Proven ability to build strong working relationships across all levels of the organization
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast paced environment
Ability to take ownership of work, learn quickly, and consistently deliver results
Demonstrated ability to influence and work effectively with senior leaders and key stakeholders
Willingness to work extended hours as needed to meet project deadlines
Experience with project planning and execution preferred
Work Environment and Expectations
Hybrid role with two days per week in the office
Must be within a commutable distance to Mendota Heights, Minnesota or Loveland, Colorado
Minimal travel required, up to ten percent
Participation in an on call rotation is required
$63k-99k yearly est. 1d ago
Senior Business Performance and Metrics Consultant
Pyramid Consulting, Inc. 4.1
Charlotte, NC jobs
Immediate need for a talented Senior Business Performance and Metrics Consultant. This is a 10 Months contract opportunity with long-term potential and is located in Charlotte, NC Atlanta GA and Raleigh NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-00222
Pay Range: $65 - $69.45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Act as a liaison between cybersecurity metric owners, data engineers, and governance teams to ensure accurate and timely metric development.
Support the documentation and validation of metric logic and data lineage.
Coordinate and lead standing meetings to provide updates, manage timelines, and escalate blockers or data challenges.
Review and validate data quality and completeness of metric inputs in coordination with data engineers.
Support the development of root cause commentary and trend analysis for metrics that breach established thresholds.
Partner with control and process owners to align metrics with applicable frameworks (e.g., NIST CSF, CIS, FFIEC).
Prepare clear, concise executive-level summaries and presentations on metric performance and risk trends.
Maintain oversight of multiple metrics in different stages of the build lifecycle, ensuring governance and consistency.
Contribute to continuous improvement of the metrics program, including standardization, automation, and data quality enhancements.
Key Requirements and Technology Experience:
Key Skills; Security
Data Metric, NIST, CSF,Data Governance
Bachelor's degree or five years of related experience or an equivalent combination of education and experience
In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.)
Understands foundational concepts of other related professional disciplines. Experience managing small projects
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders.
Ability to provide direction and mentor less experienced teammates
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills, including experience drafting executive summaries.
Proficiency in Microsoft Excel, PowerPoint, and collaboration tools (e.g., Teams, SharePoint).
5-7 years of experience in cybersecurity, risk management, technology project coordination, or data analytics.
Familiarity with cybersecurity domains (e.g., vulnerability management, DLP, IAM, cloud security, incident management).
Working knowledge of risk and performance metric design, including KRIs, KPIs, and operational indicators.
Experience gathering and documenting business requirements and translating them into actionable data or metric logic.
Basic understanding of SQL or ability to read data dictionaries and data mappings.
Exposure to cyber control frameworks such as NIST CSF, ISO 27001, or CIS.
Exposure to Agile or iterative project delivery methods.
Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$65-69.5 hourly 1d ago
Configuration Analyst
Comrise 4.3
Columbia, MO jobs
Shift : Monday-Friday 8:00-4:30 CT (flexible hours)
What level of experience, certifications, and specific skills are required?
1. 1-3 years Genesys Cloud experience
2. Experience updating and maintaining data tables
3. Experience managing operating schedules and schedule groups.
Summary:
The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team with the responsibility of working with the Director - Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Maintaining the configuration management database.
Oversee the tracking, identification, and control of configuration items throughout their lifecycle.
Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements.
Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance.
Conduct monthly scans of all environments.
Maintain version control of operational configurations for hardware and software.
Participate in the selection and deployment of configuration management tools and systems.
Work closely with stakeholders to resolve configuration-related issues and discrepancies.
Stay current with industry trends and best practices in configuration management.
Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology.
Translates and documents requirements into detailed program designs to present to leadership
Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business.
Sphere of influence - Mid to upper management
Skilled at performing database queries of the application database to provide data
Committed to and supportive of all policies and procedures and the monitoring and enforcement of them.
Completes work independently with limited supervision.
Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues.
Adheres to Code of Conduct.
Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent communication (oral and written) skills, particularly in writing practical and data-driven proposals.
Strong attention to detail including proven ability to prioritize competing initiatives simultaneously.
Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics.
Ability to think tactically, persuade stakeholders, and execute methodically.
Knowledge of relational database structure and ability to monitor processing to identify issues preferred.
Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing).
Experience with Microsoft Excel, Teradata and SQL server preferred.
Creative, entrepreneurial approach to configuration/technology possibilities.
Knowledge of hardware and operating systems.
Proven ability to identify issues and recommend solutions to others.
Experience with all phases of complex projects, including ideation, development, and implementation.
Experience with creating and presenting reports to all levels of corporate structure.
Knowledge of Contact Center Configuration/Reporting/Dialer
Knowledge of the Genesys Cloud Platform preferred.
COMPETENCIES FOR THE ROLE:
Strong communication skills - Strong verbal and written communication skills. Ability to ask probing questions and listen to understand and document business needs/issues. Communicates clearly and concisely. Able to develop and deliver formal presentations and lead meetings with management.
Problem Solving / Decision Making - Obtaining information and identifying issues and relationships relevant to achieving a goal or vision; committing to a course of action to accomplish a goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Customer Focus - Seeks to understand the customer, creates customer-focused practices to prevent issues, and assures customer satisfaction.
Planning and Organizing - Establishing courses of action for self and others to ensure work is completed efficiently. Able to manage a number of projects/assignments.
Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over several time period cycles.
Continuous Learning - Identifying new areas for learning; creates and takes advantage of learning opportunities; consistently gains knowledge and skill on the job and learning through their application.
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.
Innovation - Views difficult situations and/or problems as opportunities for improvement resulting in innovative solutions while trying different/novel ways to embrace change.
Tactical Execution - Oversees the development, deployment and direction of complex programs and processes along with back end audit confirmations.
Project Management - Assesses work activities and allocates resources appropriately.
Organization - Proactively prioritizes needs and effectively manages resources.
EDUCATION:
Bachelor's degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required.
Equivalent relatable experience may substitute degree requirement.
EXPERIENCE:
5+ years of experience in related positions for Configuration/Contact Center
Healthcare/Contact Center/Genesys Cloud experience is preferred