Fisher Island Club jobs

The Outside Golf Staff will come in contact with members and guests more than anyone at the club, when they arrive at the Club, when they are preparing to go to the tee or practice range, as they return from the course, and when they leave the Club. Be ready. By anticipating needs, we will provide better service. Become familiar with the habits of regular patrons, and review the daily starting sheet and lesson book to most efficiently offer the highest degree of service Areas of responsibility: The bag room staff responsibilities include, but are not limited to the following: One of the most visible operations to Members and Guests is the service provided by the Outside golf Staff. We only have one opportunity to make a good first impression. The golf staff working in the cart and staging area often conveys this image. Using the member's name and offering consistently high-quality services are without question the most important factors leading to the success of any Club. As a member of the Outside golf staff, you will have a great deal of direct contact with the Members. It is only natural, therefore, that your members should judge the quality and standards of the club by your appearance, attitude, and actions as much as the quality of our facility, merchandise, and golf course. Club Storage at The Links at Fisher Island Club is provided to those members that choose to pay an annual fee for this service. In addition to the fee, members usually volunteer gratuities for our service. They are therefore entitled to the following services from our bag room staff: All Bags that enter our storage facility shall be cleaned thoroughly prior to placement on the bag racks. All zippers shall be zipped closed. This includes clubs belonging to members, guests, rental clubs even staff members. Loose clubs should be tagged, dated, and placed in a separate “lost &found” area. Only Golf bags should be stored on bag slots. All rental sets should be wiped, checked to make sure they didn't get mixed up into a different set, and that there are none missing. They should then be placed in the designated area on the rack. A number of clean towels should be available each day for use by our members and guests. They are to be provided for on the golf carts, on the driving range, and on the table in the staging area. Clean ice, cups, and drink coolers when requested should be available for members and guests. Make sure all drinks are adequately billed to the member's account or guest's account daily. Hotel drink charges should be done right after they have completed play, so they don't check out and not get charged. An adequate number of clean, charged golf carts should be staged and set up with filled sand holders, tees, scorecards, pencils, 2 green towels, and a daily pin sheet. Always clean members' private carts whenever possible, including washing exterior when needed, floorboard, replenishing the sand bucket, and offering clean towels. The bag storage area should never be left open when left unattended. Always inform another staff member when it is necessary to leave the area. When you must leave the area take a radio with you. The bag room staff should never allow members or guests to carry or load their own bags. Always be aware of the bag drop area, and be attentive when golfers are arriving. When opening, check with the starter for special groups and inform the starter when carts are signed out for range only so charges can be applied if applicable. The bag room opener should put out a black service box containing an ample supply of ball markers, tee's, towels, and divot tools for the day's use. The opener also communicates with the golf course superintendent to update the flag placement on the first tee message board and the corresponding golf cart pin sheets for that day. The opener also updates the yardage on the driving range signs and makes sure the clocks are working and the correct time. Education/Skill/Work Experience Required: Minimum 2-year Golf Operations experience in a high-end private golf club facility Valid driver's license (no points/suspension) High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience Attendants must be courteous, friendly, and have a professional manner Ability to work effectively with little supervision Ability to organize and prioritize work Must be able to work independently handling high volume and ability to multitask Must possess computer and phone skills Must thrive in a fast-paced environment. Knowledge of the game of golf, its traditions, and etiquette is required Required to perform with a high degree of professionalism and commitment to excellence. Excellent interpersonal and verbal communication skills are a must. The candidate must have English language skills to clearly communicate verbally with members, guests, supervisors, and co-workers. Spanish language skills are a benefit. Must enjoy working outdoors for extended periods of time. The candidate must be able to work a flexible schedule that includes weekends, holidays Perform other duties as required. Working Conditions: Outside (all weather conditions) Ability to regularly lift weight in excess of 25 pounds Must keep work area clean and free of accident hazards Must be able to bend, stoop, and stand for hours at a time Work is not performed in an office environment and is exposed to outdoor conditions and temperatures. This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change. I have reviewed the above job description

Job Description Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Base Pay + Annual Bonus Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs Complimentary Shift Meal Relocation Assistance Housing Assistance The Director of Front Office is a key leadership position responsible for managing and elevating the guest experience through seamless coordination of the Front Desk, Guest Services, Guest Response Center and Bell Services operations. This role ensures an attentive, courteous, and efficient arrival-to-departure process for all guests, while also driving departmental performance, financial success, and team development. As part of the Rooms Division leadership team, the Director of Front Office will collaborate closely with the Director of Rooms, Resort Manager, and other department heads to deliver memorable guest experiences, uphold brand standards, and implement strategic initiatives. This position plays a critical role in training, operational oversight, and continual service improvement while actively supporting the resort's long-term vision. Essential Functions & Responsibilities (including but not limited to) Leadership & Team Management Lead, mentor, and develop a high-performing Front Office team, fostering a culture of accountability, service excellence, and teamwork. Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members. Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations. Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems. Operational Oversight Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions. Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently. Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs. Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures. Maintain daily shift logs and ensure proper documentation for all operational activities. Guest Experience & Service Recovery Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution. Actively engage with guests throughout their stay to anticipate needs, identify service opportunities, and exceed expectations. Oversee all VIP and special occasion stays, ensuring personal attention and coordinated touchpoints across departments. Monitor service metrics (Zingle, Medallia, direct feedback) and implement continuous improvements based on insights. Strategic & Financial Leadership Collaborate with the Director of Rooms and Resort Manager on forecasting, budgeting, and P&L analysis for the department. Analyze labor productivity and staffing levels in relation to occupancy and forecast, ensuring effective scheduling and resource optimization. Identify and implement operational efficiencies and service innovations to enhance guest satisfaction and revenue generation. Monitor and control department expenses, including labor, supplies, and equipment maintenance. Technology & Systems Management Ensure proficiency and accuracy in all Front Office systems including SMS HOST, HotSOS, iHotelier, Safelok, Zingle, and Medallia. Generate and analyze performance, occupancy, revenue, and labor reports to support strategic decision-making. Maintain accurate and up-to-date departmental SOPs, training materials, and policy documentation. Manager on Duty (MOD) Responsibilities Serve as MOD as scheduled, acting as the senior leader on-site to support operational needs, resolve guest concerns, and ensure smooth cross-departmental coordination. Assist in emergency response situations, including evacuations, guest safety concerns, and incident reporting in collaboration with Security and Engineering teams. Enforce resort safety protocols and provide guidance to staff and guests in critical situations. Managerial & Administrative Responsibilities Administer employee relations and disciplinary actions fairly and consistently, in alignment with company policies and procedures. Conduct onboarding, orientation, and continuing education for all Front Office associates. Lead the development and ongoing revision of SOPs, department workflows, and guest service playbooks. Education & Experience Requirements High School diploma or GED required; associate or bachelor's degree in hospitality, Business Administration, or a related field strongly preferred. Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property. Minimum of 3 years' experience managing a team, including hiring, coaching, scheduling, and performance reviews. Technical & Communication Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred. Strong written and verbal communication skills; fluency in English required; bilingual (Spanish or Creole) is a plus. Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership. Physical & Working Conditions Must be able to work in a high-energy, fast-paced environment with fluctuating demands. Must be able to stand, walk, and remain mobile for extended periods. Must be able to lift up to 40 pounds and respond to physical demands of the job. Must be comfortable working indoors and outdoors, including exposure to heat, humidity, or inclement weather. Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to accommodate business needs, which will include working over 40 hours per week and responding to emergencies or unplanned operational needs after hours. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Job Description Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% Commuter and Company-paid Toll Programs Complimentary Daily Shift Meal POSITION OVERVIEW Responsible for providing varied secretarial and office administrative assistance to a manager and staff; may provide lead direction to office support staff. ESSENTIAL FUNCTIONS & RESPONSIBILITIES (but not limited to) Receives and screens visitors personally and on the telephone, providing information which may require the interpretation of policies and procedures; takes messages or refers the caller to the proper person. Researches and compiles a variety of informational materials from sources both inside and outside the office; summarizes such information as directed. Opens and sorts mail and attaches pertinent backup materials; processes outgoing mail as required. Inputs and retrieves data or prepares reports. Attends to a variety of office administrative details, such as travel, meeting and conference arrangements, monthly inventory equipment purchases and repair and personnel document preparation. May attend meetings and prepare minutes as required; initiates specified correspondence independently for signature by appropriate management, supervisory or professional staff; reviews finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage. Organizes and maintains various office files; purges files as required. Follows up on projects, transmits information, and keeps informed of activities. Schedules and arranges for meetings; organizes own work, sets priorities and meets critical deadlines. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. POSITION REQUIREMENTS High School Diploma/GED but preferred degree in administration or related field. Must possess 2+ years of clerical/administrative experience, or an equivalent combination of education, training and experience. Excellent communication skills with fluency in English required. Bilingual would be a bonus. Must be proficient in Inventory Management Systems and Microsoft Office. COMPLIANCE REQUIREMENTS Must have a valid driver's license, motor vehicle background check will be completed QUALIFICATIONS, SKILLS, & ABILITIES Knowledge of: Policies and procedures of the department. Use of specified computer applications involving Delphi, SMS, word processing, data entry and/or standard report generation. Use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats. Business arithmetic. Office administrative practices and procedures. Business letter writing and the standard format for typed materials. Record keeping principles and practices. Correct business English, including spelling, grammar and punctuation. Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone. Skill in: Performing office support duties. Reading and explaining rules, policies and procedures. Resolving varied office administrative problems. Organizing, maintaining and researching office files. Composing and merging correspondence independently or from brief instructions. Compiling and summarizing information and preparing periodic or special reports. Using initiative and independent judgment within established procedural guidelines. Organizing own work, setting priorities and meeting critical deadlines. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with those contacted in the course of the work. WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS Must be able to work in a fast paced, deadline driven environment. Mobility to work in an office setting, use standard office equipment. Stamina to sit for extended periods of time. Strength to lift and carry up to 20 pounds. Vision to read printed materials and computer screens with dexterity to utilize computer equipment. Hearing and clear speech to communicate in person or over the telephone. Flexible schedule: days and times may vary based on need; this is NOT a remote position. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Job Description Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operation's outside services efficiently. This position reports directly to the Outside Service Supervisor, Director of Golf and/or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants. Day to Day Tasks: Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas. Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette. Cleaning and maintain the storage areas and golf cart fleet at all times. Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests. Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts. Be knowledgeable and promote events at the Club, course conditions, events in progress, and anyinformation that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities. Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop. Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage. Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times. Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place. Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.). Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team. Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible. Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed. All the other stuff we do: Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested.. Education & Experience: • A high school diploma, GED, or equivalent, is required. • Customer service experience. Basic Golf Knowledge Required. • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company. • You always perform at the highest level of ethical work standards. • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity. Physical Requirements: Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. Primary tools/equipment used in this position and approximate weight: • Golf Clubs & Bag 40 - 50 lbs • Merchandise 5 - 30 lbs Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

The Head of Racquet Sports Professional qualifies for both the executive and administrative exemptions. The Head of Racquet Sports Professional will customarily and regularly direct the work of two or more full-time employees and exercise managerial authority over them. The position includes the involvement in making recommendations regarding hiring, firing, employee relations, training and development, performance appraisal/management, health and safety and career advancement. In addition, on a regular basis, the Head of Racquet Sports Professional exercises discretion and independent judgment on matters of significance in the completion of administrative duties supporting all racquet activities. Head of Racquet Sports Professional is responsible for overseeing racquet sports activities, including tennis, pickleball, and padel, at Fisher Island Club. This role involves managing programs, supervising assistants pro staff and ensuring a high-quality experience for all members and guests. The ideal candidate will have a background in racquet sports, leadership skills, and a passion for promoting an active lifestyle. An individual with great interpersonal skills, stamina, sensitivity, high moral standards and overall multi-tasking ability to report directly to the Director of Racquet Sports. The Head of Racquet Sports Professional will be present and available to all members not only when the Director is available but also on his absence. In accordance with Fisher Island Club's philosophy, the Head of Racquet Sports Professional work together with all team members sharing a common goal of a successful and innovative club. Head of Racquet Sports Professional to demonstrate integrity and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Key Responsibilities: Program Development Plan and manage a comprehensive program and schedule of racquet sports activities, including leagues, tournaments, and social events. Develop and implement comprehensive racquet sports junior program for all skill levels and ages along with assistant pros. Collaborate with the marketing team to create, market and promote programs and events. Evaluate and suggest improvements in existing tennis, padel and pickleball programs based on member feedback and participation. Manage the adult tennis women and men's state league by creating teams, recruiting players, developing their training programs and matches' schedules. Attend regional RSPA, PTR, USTA or equivalent meetings among member clubs, industry functions and act as USTA liaison for rules and regulations monitoring for compliance with state and national league rules and policies. Staff Management Recruit, train, and supervise assistant professionals and maintenance staff. Create training procedures to be followed by assistant pros. Evaluate assistant pro staff performance and provide constructive feedback with the authority to suggest personnel actions, including disciplining and rewarding staff members. Analyze, create and update a facility maintenance checklist of job responsibilities to be followed by the maintenance staff. Supervise, direct and evaluate the maintenance staff. Administrative Duties Develop and work with the Director to analyze and finalize the racquet sports budget. Manage the budget and inventory for equipment, maintenance, and teaching purchases. Maintain accurate records of lessons, programs, and member participation. Ensure compliance with all club policies and safety regulations. Create rules for all competitive and social events. Organize and oversee tournaments, leagues, and special events. Write weekly articles and video for the newsletter covering the racquet sports Facility Management Manage the maintenance and cleanliness of all racquet sports facilities. Manage the maintenance team to ensure courts and equipment are in excellent condition. Implement and enforce booking reservation policies. Regularly engage with the grounds and building department to ensure work orders are reported and addressed. Coaching and Instruction: Provide private and group lessons for all ages and skill levels. Stay updated on industry trends and best practices to improve programs and services. Attend training/ workshops pertaining to racquet club management for professional development within the Fisher Island Club. Represent the club/facility in professional tennis activities, including meetings of the national and/or local division of RSPA, PTR and in tournaments such as pro-am with members, as well as state or national events as time will permit with the approval of the Director of Racquet Sports. Member Engagement: Foster a welcoming and inclusive environment for all members. Address member inquiries and concerns promptly and professionally. Organize and participate in member events to build community and engagement. Respond to and resolve member and guest problems and complaints. Job Requirements Duties Include Formulate and recommend short-term and long-term goals for the tennis, padel and pickleball programs as well as strategic plans to reach established goals. Inspect the courts and facilities prior to start of play and ascertain that all necessary maintenance has been performed to provide a safe environment for all users. Ensure all teaching equipment are properly stored and maintained. Ensure with pro shop staff that all daily lessons and court bookings are accounted for on the system. Monitor, analyze and consider options to maximize court usage including special events, clinics, lessons, and play. Devote a reasonable number of hours to playing with members as a Club ambassador, to obtain information regarding members' likes and dislikes and to promote Club programs regardless of level of members' experience; such play is not to be considered a playing lesson. Enforces all club rules and regulations governing the use of the club/facility, its equipment and other property. Works cooperatively with other departments to develop combined programs for the membership. Inform and make recommendations to the Racquet Club Director regarding problems or issues relating to members, guests, or other general tennis department-related matters. Assist pro-shop manager and personnel as needed by serving the membership on sales, game arrangements, court reservations, and racquet stringing. Maintain a positive and productive culture in the workplace. Exercise discretion and independent judgment in the completion of job duties related to matters of significance. Acts as the Club's Ambassador to enhance the value of the Club. Act as manager on duty in director's absence. Be on site whenever the director is not on the grounds. Job Qualifications: Bachelor's degree in business administration, hospitality, or a related field preferred and/or applicable experience. Minimum of 5 years as a Head Professional, or as Assistant Racquet Sports Director with at least 2 years with leadership roles supervising assistants. RSPA, PTR or equivalent professional certification required. Pickleball and Padel Professional Certification required. Experience in a service-related field, preferably at exclusive private country club environment/and or resort. Knowledge of tennis, padel and pickleball program, activities, educational and recreational events. Experience using analytics to interpret outcomes, identify opportunities and drive membership decisions. Database experience with computer software programs. A charismatic, energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image. Is discreet and conducts themselves with a high degree of professionalism. An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, and reports to staff, members, and guests. Ability to use effective problem-solving skills, and make independent decisions when circumstances warrant, exhibits sound and accurate judgment and makes timely decisions. Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify member needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints. Able to work in a rapidly changing work environment. Must be able to adapt to changes, manage competing demands and is able to deal with frequent change, delays, or unexpected events. Must be highly visible and have the ability maintain a flexible work schedule including nights, weekends, and holidays as dictated by the event schedule. CPR/AED yearly certification required. Skills: Self-motivated, self-starter, able to share ideas, and implements plans without significant oversight after plans were discussed with Racquet Club director. High level of playing skills is required with College, ATP or WTA playing experiences. Proficient level of computer knowledge with a specific, basic knowledge of Microsoft Office. Excellent communications skills and ability to speak and read English is required. Strong interpersonal and communication skills. Ability to work independently and to exercise initiative. Strong organizational ability. Ability to work with a wide variety of ages and demographic groups. Ability to take charge and motivate others. Enthusiastic, patient, entertaining, enjoyable and exercises self-control. Possess the ability to handle high stress and volume of children and adults while maintaining a positive, caring, and professional composure Working Conditions: Work is performed in an office environment and outdoor for extended periods. Ability to work in a fast-paced environment and have ability to meet deadlines. Ability to stand, walk, and actively engage in racquet sports activities for extended periods. Capability to lift and carry equipment up to 50 pounds. This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the Job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.

Job Description Are you a hospitality professional with experience in F&B and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Assistant Server. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Job Summary: Set and clean dining room tables before, during, and after meal service; assist food servers with miscellaneous tasks. Primary Responsibilities: Assists Servers in their set-up, service, and clean-up tasks. Serves water as members and guests are seated. Assists in carrying food trays to tables. Removes soiled dishes from the table; brings them to the dishwashing area. Removes soiled linen and replaces it with clean linen. Sets tables with silverware, glassware, and other items. Cleans dining room areas. Stocks servers' station with supplies. Collects trash from the dining room, grill, and other specified places after each serving period. Dust chairs before and after meals. Keeps ice bins and buckets filled. Sets up, empties, and cleans salad bar. Cleans and stores child high chairs and booster seats. Collects soiled linen from the dining room; transfers to the linen pick-up area. Takes packaged take-out orders to the reception stand for member pick-up. Folds napkins and bread basket linens. Cleans-up spills, and broken service ware and attends to similar problems during service with minimal disruption to diners. Assists Dining Room Manager and other employees in assuring that the club's policies and procedures for serving alcoholic beverages are consistently followed. May assist banquet personnel in setting up, serving, and cleaning up after banquet functions. Polishes silver service items. Attends pre-service training (line-up meeting). Moves tables and chairs as needed for the next member and guest diners. Re-sets tables at the end of shift for the next meal period. Assists with banquet and buffet setup. Helps to maintain a fully stocked buffet. Performs other appropriate duties as assigned. Education / Skills / Work Experience Required High School diploma or GED required. Minimum of one-year work experience in a fine dining environment. Follows all club guidelines pertaining to table setting, order taking, and sequence of service. Knows and is able to communicate the menu items and daily specials. Knowledge of and ability to perform required roles during emergency situations. Licenses and Special Requirements Must be of legal age to serve alcoholic beverages. Food safety certification. Alcoholic beverage certification. Physical Demands and Work Environment Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach. Push, pull, or lift up to 50 pounds. Continuous repetitive motions. Work in hot, humid, and noisy environments. Equal Employment Opportunity - Drug-free workplace

Are you a hospitality professional with experience in Hotel and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Member Accommodations Agent. This position has a competitive wage , depending on experience. All eligible full-time regular employees are also offered great benefits , including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages , we are pleased to offer a variety of excellent benefits and career growth opportunities . Summary Member Accommodations Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this culinary job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace

Are you a hospitality professional with experience as an Engineer and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time General Maintenance Engineer. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 Hiring Bonus General Maintenance Engineer Summary: General Maintenance Technician's primary responsibility is checking, repairing and servicing machinery, equipment, systems and infrastructures. General Maintenance engineers ensure that industrial machinery and equipment operate smoothly and reliably. Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom/venue items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. In accordance with Fisher Island Club's philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests and customers. Nature and Scope: * The incumbent reports directly to the Director of Engineering. The major trust of the position is to maintain company assets in excellent operating order. Duties and Responsibilities: * Perform routine preventive maintenance to ensure that equipment is operating smoothly, building systems operate efficiently and the physical condition of buildings does not deteriorate * Repair or replace defective equipment parts using hand tools and power tools and reassemble equipment * Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, and parts catalogs as necessary * Adhere to the preventative maintenance program for the equipment * Use the Lockout/Tagout system before performing any maintenance work * Perform maintenance work orders in a timely manner to maintain guest satisfaction * Maintain work areas clean and orderly including storage rooms and the Engineering Dept. work area * Ensure uniform and personal appearances are clean and professional; maintain personal hygiene, cleanliness throughout work shift * Consults with the Director of Engineering for work orders, repairs and tools needed to perform required tasks * Represent Club values daily: Integrity, Professionalism, Teamwork, Quality, Leadership, and Appreciation * Follow all company and safety and security policies and procedures. * Report any maintenance problems, safety hazards, accidents or injuries * Properly store flammable materials * Maintain confidentiality of proprietary information, and protect company assets * Interact positively with members/guests; smile, eye contact, offer assistance * Maintain good communication and work relationships in all areas of the club * Maintain work area clean and orderly; clean spills, protect furniture, rugs etc. of work debris * Inspect Club areas report work/repairs needed as deemed necessary * Remain calm and alert, especially during emergency and critical operational work periods Minimum Qualifications: * High school diploma or GED is required * Post-Secondary Certificate (Vocational Construction Trades, Mechanics and Repairers, Precision Production Trades) is preferred * Minimum of two to three years' experience as a General Maintenance Engineer in a large size (250+ rooms) high volume luxury hotel or resort * Electrician experience is required Licenses and Special Permits: * Food safety certification Knowledge, skills and abilities: * Strong interpersonal, skills required * Strong time management skills required * Clear, concise written and verbal communication skills * Strong customer service and reasoning skills * Strong problem-solving skills with exceptional detail Attributes * Proactive, Team Player, Problem Solver * Passionate about hospitality and customer service driven * Must have a professional appearance and good hygiene * Respect for all co-workers and guests * Pride in your work by creating positive energy, excitement and fun * Demonstrate positive behaviors, smiling, being polite and courteous * Able to develop a camaraderie with team members Working Conditions: * Ability to work a flexible schedule, nights, weekends and holidays * Ability to work under pressure, time-restraints and handle stress Physical demands and abilities: * Work is not performed in an office environment and requires extended periods of walking and or standing * Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed * Repairing - Repairing machines or systems using the needed tools * Troubleshooting - Determining causes of operating errors and deciding what to do about it * Installation - Installing equipment, machines, wiring, or programs to meet specifications * Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Equipment Selection - Determining the type of equipment needed to do a job * Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem * Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). * Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects * Multi-limb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion * Near Vision - The ability to see details at close range (within a few feet of the observer) * Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position * Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing * Stamina - The ability to exert yourself physically over long periods of time without getting winded or out of breath This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change. Equal employment opportunity - Drug-free Workplace

Job Description Description of the role: The Beach Steward at The Resort at Longboat Key Club is responsible for maintaining the cleanliness and organization of the beach area, ensuring a pleasant experience for our guests. Responsibilities: Regularly clean and rake the beach area Empty trash receptacles and keep the area free of debris Assist guests with beach equipment and lounging needs Requirements: Prior experience in janitorial or cleaning roles preferred Ability to work independently and follow cleaning guidelines Excellent customer service skills Benefits: Compensation to be discussed. Other benefits include health insurance, paid time off, and employee discounts at the resort facilities. About the Company: The Resort at Longboat Key Club is a premier beachfront destination in Longboat Key, FL. We offer luxurious accommodations, fine dining, and a range of recreational activities for our guests.

Job Description Are you a hospitality professional with experience in Culinary and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Beach supervisor. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. The Beach Club Supervisor's primary responsibility is the supervision of the Beach Club Restaurant/Bar /Pool and Beach Floor at Fisher Island Club, to ensure that the club's high standards are achieved and maintained within budgetary limitations. The ideal candidate will be an inspirational role model by his/her team members and is a top professional in the field with a passion for the service. This includes all practices, procedures, training and guest satisfaction levels. A procedural approach to managing the entire beach club must be employed, utilizing modern supervision principles as well as incorporating technological innovations where practical in order to deliver top quality guest service. In accordance with Fisher Island Club's philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests and customers. Nature and Scope: The incumbent reports directly to the Director of Beach Club Operations. The major trust of the position is to create and maintain a professional restaurant operation and control expenses relative to the operation. Duties and Responsibilities: Lead by example utilizing a “hands-on” approach to management. Establish and develop a highly motivated, front of house team with the highest ethical standards that delivers a memorable service and product. Facilitate an environment in which team members are comfortable utilizing the open-door policy Trains, supervises, schedules and evaluates the work of the front of house staff at the Beach Club Plans menus with Sous Chef and Director for the Beach Club and for special occasions and events Ensures that high standards of sanitation, personal appearance and hygiene, cleanliness and safety are maintained throughout all club areas at all times Safeguards all food-preparation employees by implementing training to increase their knowledge about safety, sanitation and accident-prevention, and overall restaurant operation principles Uphold and maintain standard service techniques, food and beverage presentation that help to assure consistently high quality and to minimize cost; exercises portion control for all items served and assists in establishing menu selling prices Prepares necessary data for applicable parts of the budget; projects annual food, labor and other costs and monitors actual financial results; takes corrective action as necessary to help assure that financial goals are met Hosts Beach Club Daily Stand-Up meetings and attends Food and Beverage staff and management meetings Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and china, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for Maintains the dining room reservation system Implements an ongoing marketing program to increase dining room business Consults with the Director of Beach Club Operations about all aspects of the club operation Directly supervise employees serving members and guest to the LQA standards Evaluates service to ensure that quality provided meets the LAQ standards are consistently attained Interacts with applicable staff members to assure that service consistently exceeds the expectations of members and guests Develop and maintain good communication and work relationships in all areas of the club Assist in development of policies and procedures to enhance and measure quality; continually updates written policies and procedures to reflect state-of-the-art techniques, equipment and terminology Assist with recruiting; evaluates job performance of service staff; coaches, rewards and disciplines staff in a fair and within legal compliance Establishes and maintains a regular cleaning and maintenance schedule for all front of house areas and bar Motivates, builds morale, and provides professional development opportunities for all service staff including cross-training Maintain a 90% presence on the dining and bar areas during service, touching tables, follow-up on special request, welcome members and inquire about experience Executes safety training programs; manages OSHA-related aspects of kitchen safety and maintains; report unsafe working conditions immediately. Liaise with government regulating agency i.e. Health Inspector as necessary Minimum Qualifications: Bachelor's degree in Hospitality Management degree and two years luxury service and management experience; or Minimum of two to three years' experience as a Manager/Assistant in a medium size (250+ rooms) high volume, 3 meal restaurants in luxury hotel or resort. Licenses and Special Permits: Alcoholic beverage certification Food safety certification. Knowledge, skills and abilities: Strong interpersonal, managerial and leadership skills required Strong organizational and time management skills required Ability to manage change effectively Ability to conceptualize the mission Clear, concise written and verbal communication skills Experience making presentations in front of groups Track record promoting an atmosphere of teamwork Experience communicating, training, and managing multi-lingual staffs Instill a guest service “can-do” attitude in all employees Experience training and developing employees with limited experience Coach employees how to resolve and de-escalate conflicts in a calm and organized manner Strong customer service and reasoning skills Strong and creative problem-solving skills with exceptional detail in follow-up Strong budgetary, projections, and cost control skills Follow/enforce company policies and procedures Ability to quickly evaluate alternatives and decide on a plan of action Teach suggestive selling techniques Juggle and balance needs of the organization Attributes Proactive, Team Player, Problem Solver Passionate about hospitality and customer service driven Must have a professional appearance and good hygiene Respect for all co-workers and guests Pride in your work by creating positive energy, excitement and fun Demonstrate positive behaviors; smiling, being polite and courteous Able to develop a camaraderie with team members Working Conditions: Ability to work odd hours, nights, weekends and holidays Ability to work under pressure and handle stress Physical demands and abilities: Work is not performed in an office environment and requires extended periods of walking and or standing. Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs. Frequently required to stand, walk, stoop, kneel, crouch or crawl Occasionally required to sit and climb or balance Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.

Are you a hospitality professional with experience in Pickleball and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Racquet Club Pickleball Coordinator. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. The primary purpose of this position is to ensure proper review, timely processing and communication of all disbursements to Contractors, Vendors and Member/Owners in accordance with Fisher Island Club, Inc. policies and procedures. Candidates MUST have Accounts Payable Experience. A team builder and a proven partner in the Racquet Club Department. An individual with great interpersonal skills, stamina, sensitivity, and high moral standards to work closely with Director of Racquet Sports and Racquet Sports Head Pro on all aspects of the Fisher Island Club Pickleball operations. This position is responsible for coordinating, promoting, and implementing a dynamic pickleball program for Club Members. In accordance with Fisher Island Club's philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Duties and Responsibilities: In addition to the following duties and responsibilities, other duties may be assigned. Work to enhance the entire Fisher Island Pickleball program. Assist to implement a premier program that includes but is not limited to; daily and weekly programs, dynamic and progressive lessons, special events, tournaments, club-wide promotion, facility maintenance and presentation, and event promotion. Effective on-court communication skills and playing abilities are required. The ability successfully improves the pickleball playing abilities of participants is imperative. Provide the ability to assess players' strengths and weaknesses and provide members with accurate rankings. Maintain warm and inviting relationships with Club Members. Maintain a supportive and symbiotic relationship with tennis pros, pro shop attendants, and court maintenance personnel. Works closely with the other department team members such as, Director of Racquet Sports and Racquet Sports Head Pro to design, develop, and maintain a pickleball program and operation that is in keeping with all other top-tier Fisher Island Club offerings. Provide Pickleball hits, lessons, and training programs to members and guests. Tennis and/or Padel lessons would be offered if the candidate has enough experience on these racquet sports. Effective and ongoing communication with the Head Pro and Director of Racquet Sports on matters relating to all departmental operations. Keep accurate records of all Pickleball operations and activities. Be able to make appropriate decisions when the Head Pro or Director of Racquet Sports is not available. Assist the department in creating revenue-generating and member service opportunities, with a constant aim on member satisfaction and participation. Observe all situations and areas for safety. Active demonstration and implementation of the Club-wide service standards at all times. Maintain supplies as needed and arrange for equipment maintenance. Take ownership of the Pickleball facility and assume responsibility for the facility. A high standard of cleanliness and facility presentation is always expected. Conduct regular inspections of daily work areas, seeing that all is clean and orderly. Responsible for the marketing and promotion of all programs and events organized in collaboration with the Head Pro and Director of Racquet Sports. Regular attendance is essential to the successful performance of this position. Staff with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. Acts as the Club's Ambassador to enhance the value of the Club. Job Requirements: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Exceptionally strong Pickleball playing and teaching ability. Tennis and/or Padel playing and teaching experience is desired. Proven experience with communicating sound strategies of successful programming and operations. Bachelor's degree in business administration, hospitality, or a related field preferred and/or applicable experience. Minimum of 5 years as a professional. USPTA, PTR, USAP, PPA, or IPTPA affiliation and certification are required. Experience in a service-related field, preferably at exclusive private country club environment/and or resort. A charismatic, energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image. Is discreet and conducts themselves with a high degree of professionalism. An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, reports to staff, members, and guests. Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify member needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints. Must be highly visible and have the ability maintain a flexible work schedule including nights, weekends, and holidays as dictated by the program's schedule. CPR/AED certification required within the first 30 days of hire. Upon employment, all associates are required to fully comply with Fisher Island Club rules and regulations for the safe and efficient operations of club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. Skills: Self-motivated, self-starter, able to share ideas, and implement plans without significant oversight after plans were discussed with the Director of Racquet Sports and Racquet Club Head Professional. The ability to play and compete at a top-tier level is required. Support and knowledge of DUPR (pickleball most accurate global rating system) is a requirement. Must be comfortable referring a Pickleball match, knowledge of rules, and knowledge of scorecard keeping. Proficient level of computer knowledge. Excellent communications skills and ability to speak and read English is required. Ability to work independently and to exercise initiative. Strong organizational ability. Ability to work with a wide variety of ages and demographic groups. Ability to take charge and motivate others. Enthusiastic, patient, entertaining, enjoyable and exercises self-control. Possess the ability to handle high stress and volume of children/young adults while maintaining a positive, caring, and professional composure. Other Requirements: Attendance required at staff meetings and club training. Attendance on training/ workshops pertaining to the racquet club industry is required for professional development within the Fisher Island Club. Represent the club/facility in professional activities, including meetings of the national and/or local division of industry organizations, and in tournaments such as pro-am with members, as well as state or national events as time will permit with the approval of the Racquet Club Director and Racquet Club Committee. Working Conditions: Work is performed in an office environment and outdoor walking, running, and standing for extended periods. Works in outside weather conditions.

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest. Your mission: Should you choose to accept it… The Head of Revenue and eCommerce is responsible for developing and executing hotel revenue generation strategies, to include pricing, market share, channel mix and distribution. The Head of Revenue and eCommerce will oversee all property revenue systems and programs to ensure established revenue goals are achieved. This role must harmonize the culture, mission, values and quality standards to ensure maximum potential is achieved. The Head of Revenue and eCommerce is also responsible for fostering an exceptional climate of professional and personable service that ensures the long-term satisfaction of employees, guests, owners, investors, and other partners. You will also be required to communicate, coordinate, assist in resolving money issues and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests: * Strategize, plan, and direct operational activities of the revenue cycle in support of the mission, goals, and objectives for Virgin Hotels. * Develop and execute comprehensive rate and distribution strategies in alignment with brand strategy. Monitor execution and report on results. * Develop efficiencies across the commercial team through data management, AI tools and technical solutions. * Develop lead generation and sales performance techniques through superior application of data and analytics. * Oversee weekly revenue performance and strategy reviews through regular involvement with hotel commercial teams. Guide sales teams with pricing and prioritizing leads that maximize RevPAR and TrevPAR through the management of room inventories, market mix, pricing strategies, closure tools, banquet and events spaces as appropriate. * Lead the property revenue optimization strategies through coordinating scheduled strategy meetings, and ongoing collaborative conversation. * Analyze and review monthly and weekly reports results and understanding gains or losses of RevPAR/TrevPAR and applying this knowledge to impact and predict future results for the brand. * Oversee and Manage relationships with Third Party Providers (OTA's, Wholesalers, etc.) while establishing global and local strategies to maximize revenue and minimize cost. * Conduct performance reviews with field revenue management team members. * Coordinate on-going research of hospitality industry to detect market trends and related information for development of new strategies. * Generate incremental revenue and brand awareness through the creation and implementation of brand relevant promotions. * Identify, create and upscale best practices across the portfolio. * Monitor competitive set activities (pricing, promotions, etc) to properly adjust Virgin revenue and eCommerce strategies. * Develop and implement training programs for commercial leaders. * Execute efficient budget and business planning process across the Virgin portfolio. * Collaborate with the loyalty department optimize program effectiveness. * Synergize with Sales and Marketing teams at the brand and hotel portfolio to optimize strategy. Insure correct pricing and revenue management strategies are in place to maximize revenue growth. * Identify best in class Revenue Management, Property Management, and Central Reservation Management systems and integrations. Work with information technology team to Identify best in class systems and recommend changes. * Must possess superb communication and listening skills, excellent speaking, reading and writing. * Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * Perform complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols. * Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations. What qualities are we looking for? You got skills? If you are able to perform the following, then you have come to the right place… * Business Development DNA and commercial-minded. * Excellent verbal and written communicator. * Knowledge of data structures, systems and BI tools related to marketing, distribution and revenue data management. * Strong leadership skills with experience in developing high-performing, engaged teams with a keen focus on leadership development, accountability and execution. * Well-organized and detail-oriented, with a high sense of accountability and integrity. * A team player that is able to grow and maintain a positive culture that reflects the overall values of the organization. Background must-have: * Current, legal and unrestricted ability to work in the United States. * At minimum of 10 years of senior-level experience in leading commercial strategies with direct oversight of a portfolio of 10+ properties with direct reports * Expert knowledge of distribution systems, analytics, including data analysis * Bachelor's Degree in Marketing, Revenue Management Strategy, Applied Mathematics, Big-Data Analytics or related field is preferred * Must be able to travel domestically and internationally, up to 35%

Job Description Are you a hospitality professional with experience in Golf courses and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Golf Ground Maintenance. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Job Duties Must be able to do landscaping, mowing, trimming, etc (all tasks related to landscaping) Assist with maintenance work as necessary Provide piping and setting of heads in new construction areas. Clean up, as requested. Perform additional duties as assigned Must be flexible to work holidays and weekends Education/Experience: Must have a High School diploma Must have a valid drivers license Working Conditions: Must be able to lift 50lbs repeatedly Outdoor environment Equal Employment Opportunity - Drug free workplace

Job Description Beverage Inventory Coordinator at Longboat Key Club and Resort Prestigious Gulf side Resort and Private Club seeking active Beverage Inventory Coordinator. Competitive Pay: $19 - $21 / HR Description of the role: The Beverage Inventory Coordinator at The Resort at Longboat Key Club will be responsible for managing the inventory of all beverages on the premises, ensuring accurate tracking and monitoring of stock levels. Receiving and storage of beverage products and delivery of requisitioned products. Must have advanced knowledge of wine, beer, and spirits brands. Responsibilities: - Conduct regular inventory counts and reconcile any discrepancies - Monitor beverage deliveries and ensure proper storage - Coordinate with vendors to replenish stock and place orders as needed - Create reports on inventory levels and trends - Work closely with the Food and Beverage team to anticipate supply needs Requirements: - Attention to detail and strong organizational skills - Working knowledge of inventory management systems - Ability to work independently and collaborate with a team and in a fast paced environment - Excellent communication and problem-solving skills - Prior experience in beverage inventory management preferred - Knowledge of proper food storage and handling techniques - Restaurant experience is a plus - Basic computer skills Must have valid Driver's license Benefits: - Competitive compensation package - Health and wellness benefits - Opportunities for professional development and growth About the Company: The Resort at Longboat Key Club is a luxury resort located in Longboat Key, FL, known for its world-class amenities and exceptional service. Join our team and be part of a dynamic and exciting work environment! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws

Are you a hospitality professional with experience in hotels and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Butler This position has a competitive wage , depending on experience. All eligible full-time regular employees are also offered great benefits , including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages , we are pleased to offer a variety of excellent benefits and career growth opportunities . Summary: The Butler / In-Room Dining Specialist serves as a primary point of contact for guests, ensuring a seamless, memorable, and highly personalized experience from arrival to departure. This role blends classic hospitality with modern service expectations, including managing in-room dining, special requests, and tailored guest amenities. Duties and Responsibilities: Guest Experience & Personal Service Provide personalized, discreet, and anticipatory service to all guests. Greet guests upon arrival and assist with check-in procedures when needed. Handle guest requests promptly, professionally, and with attention to detail. Coordinate special guest preferences (amenities, room setup, celebrations, etc.). Offer assistance with unpacking/packing, garment pressing, and other traditional butler services. Maintain strong knowledge of hotel facilities, local attractions, and services to provide curated recommendations. In-Room Dining Oversee the complete in-room dining operation, from order-taking to setup and service. Prepare trays, trolleys, and amenities according to hotel presentation standards. Deliver food and beverages promptly with refined, attentive service. Monitor in-room dining order accuracy and coordinate with the kitchen for timely preparation. Collect trays and ensure rooms and corridors remain clean and tidy. Assist in developing and refining the in-room dining service standards. Operations & Coordination Maintain guest records and preferences to enhance future stays. Liaise closely with Front Office, Housekeeping, Food & Beverage, and Management to ensure seamless guest service. Monitor stock of amenities, dining supplies, and service equipment. Uphold all hotel policies, safety procedures, and hygiene standards. Qualifications & Skills Previous experience as a Butler, Guest Relations Officer, or in luxury hospitality preferred. Strong background in food & beverage or in-room dining service. Exceptional interpersonal skills and a warm, polished service style. Excellent communication and problem-solving abilities. Ability to multitask, prioritize, and remain calm under pressure. High level of discretion and respect for guest privacy. Professional appearance and grooming. Flexible schedule, including mornings, evenings, weekends, and holidays. Licenses and Special Permits: Alcoholic beverage certification Food safety certification. Attributes Proactive, Team Player, Problem Solver Passionate about hospitality and customer service driven Must have a professional appearance and good hygiene Respect for all co-workers and guests Pride in your work by creating positive energy, excitement and fun Demonstrate positive behaviors, smiling, being polite and courteous Able to develop a camaraderie with team members Working Conditions: Ability to work odd hours, nights, weekends and holidays Ability to work under pressure and handle stress Physical demands and abilities: Work is not performed in an office environment and requires extended periods of walking and or standing. Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs. Frequently required to stand, walk, stoop, kneel, crouch or crawl Occasionally required to sit and climb or balance Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.

The Restaurant Maitre'd is a key position and imperative to driving business into the restaurant. The Maitre is responsible for coordinating and managing all reservations, dining room seating, guest assistance, guest needs and the flow of members in and out of the restaurant. Hospitality and communication skills are necessary and required. The M aitre d' is a pivotal role in shaping the member experience, driving operational efficiency, and leading a dedicated team to achieve exceptional standards. Key Responsibilities: Organize greetings, seating, and exiting of all members using a professional demeanor. Organize all reservations, and guests using the most effective member and restaurant-conscious procedures. Professionally and effectively communicate with members and team members to ensure guest satisfaction. Organize special requests for special events, birthdays, specialty cakes, flowers, etc. Maintain guest relationships to promote repeat business. Implement quick and efficient decisions based on guest and/or restaurant needs. Uses business skills to maximize seating space to accommodate all members, walk-ins, and large parties. Communicate with bar, service, kitchen, and leadership staff. Provide the highest quality service to members at all times. Awareness of all member needs, reservation needs, and restaurant needs at all times. Program, manage, and utilize 7 rooms to full system capabilities. Maintain a high standard of personal appearance and hygiene at all times, aligned with the Club's personal grooming standards. Maintain integrity of service. Speak with team members and members to encourage feedback. Treat every member, team member, and vendor with respect and dignity. Report for duty punctually wearing appropriate attire. Effectively communicate with the team before, during, and after shifts. Understand, plan, and execute steps of service. Knowledge of all food and beverage menus and venue hours of operation. Attend and participate in Food and Beverage leadership meetings. Assist hosts/hostesses on the floor with guests during meal periods, and high-demand times should always be at the door. Uphold the Club's Core Values while performing position responsibilities and adhering to Club policies and procedures, as stated in the Team Member Handbook. Aware of department targets and objectives and strive for their achievement. Generate new ideas for services and products to maintain a competitive and leading edge. Support the Restaurant Manager in the implementing and/or following of department procedures. Greet all members and clients in a professional and friendly manner. Handle all inquiries and bookings for the restaurant in an efficient manner in order to maximize sales. Prepare and print menus as required. Ensure restaurant promotions are communicated correctly to team members and members. Lead by example. Support the leadership team in the development and training of the host/hostess team. Coach and mentor individual team members to develop their skills and maximize performance. Motivate and be proactive in encouraging team commitment and spirit. Ensure the appearance of team members is according to company grooming standards. Share ideas, best practices, and problems with the team and encourage their input in helping make decisions where possible. Qualifications: High School Diploma and/or bachelor's degree in hospitality management, Business Administration, or a related field preferred. Proven experience (3+ years) in a lead role in a private club or luxury hospitality, with a strong track record of operational excellence and member satisfaction. Wine knowledge preferred; Knowledgeable to recommend wine pairings, recommending wines based on customer preferences. Exceptional leadership and team-building skills, with the ability to inspire and motivate a diverse team. Excellent interpersonal, communication, and negotiation skills. Knowledge of industry trends, best practices, and emerging technologies in hotel/club management. Demonstrated ability to maintain composure in high-pressure situations and effectively manage crises. Proficiency in relevant software and technology used in hotel/club operations. Ensure the company culture is visible in all aspects of the business. Ability to follow through on any outstanding opportunities and provide consistent feedback for optimal results. Have the ability to work in a fast-paced restaurant setting which includes multi-tasking demands while working in a self-directed role. Be a champion of our core values by adopting an open and consultative style of leadership to provide a role model for all staff that inspires employees to make a positive contribution to the Club. Create a customer-responsive culture where exceptional member experience prevails. Possess the ability to maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as address business issues. Lead, develop, motivate, and empower employees to deliver operational best practices and identify opportunities. Working Conditions: • Work is performed in a restaurant environment and may require overtime hours based on business needs. evening, weekend, and holiday hours. Extended periods of standing and walking are required.

Job DescriptionPOSITION OBJECTIVE The Golf Range Captain is responsible for delivering outstanding customer service and creating an enjoyable, organized environment at the golf range. This role involves welcoming guests, assisting with golf equipment and facilities, maintaining the range's appearance, and addressing any guest needs or concerns promptly. The ideal candidate is personable, attentive, and knowledgeable about golf etiquette and range operations. ESSENTIAL JOB FUNCTIONS Key Responsibilities: Guest Engagement: Welcome guests to the range and provide personalized service to ensure a positive experience. Use the daily tee sheets and group information to identify Members & Guests tee times by identifying by membership identification or ticketing through golf shop and staged tournament groups. Assist guests with questions about the facilities, equipment, and range services. Offer advice on range use, golf etiquette, and basic equipment tips as needed. Inform all players with tee times about showing up 10 minutes early ensuring the first tee runs smoothly for both client and starters. Equipment & Facility Assistance: Supply players with range balls and direct them to a hitting bay. Monitor equipment conditions and report any issues or malfunctions to management. Monitor shotguns, check range for left behind personnel items and equipment Always stay in radio communication Maintenance & Presentation: Make sure range is clean and inviting Contact the Player Services Supervisor or Golf Operations Supervisor of any information or needs. Guest Services & Problem-Solving: Address guest complaints or concerns in a polite, proactive manner and escalate to management if needed. Support special event and clinics by coordinating with the range's operational team. Safety & Compliance: Promote and enforce a range of safety guidelines, ensuring guests use equipment and facilities safely. Identify and address any potential hazards promptly to maintain a secure environment. Advise players of the PGA National dress code. EDUCATION/EXPERIENCE High school diploma or equivalent. Prior experience in hospitality, customer service, or golf operations is preferred. Friendly, professional demeanor with excellent communication skills. Knowledge of golf fundamentals and etiquette. Ability to handle physical tasks such as lifting golf bags or setting up equipment. Flexibility to work evenings, weekends, and holidays as required. Strong customer service orientation Attention to detail Problem-solving skills Ability to multitask in a dynamic environment Team player with a proactive attitude REQUIREMENTS Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested. PHYSICAL DEMANDS Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. WORK ENVIRONMENT Most of the time will be working outdoors.

Direct Supervision Executive Chef Director of Banquets Fontana Restaurant Manager Plame d'Or Restaurant Manager 19th Hole Restaurant Manager Cascade Restaurant Manager Food & Beverage Events Manager Room Service Manager Cellar Club/Biltmore Bar Supervisors Position Summary Responsible for overall operation of Food and Beverage in partnership with the Executive Chef while maintaining luxury standards and maximizing profitability. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Observe the performance of all direct reports and their operations with sufficient frequency to enable qualitative evaluation and control. Maintain complete knowledge of and comply with all departmental and policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Oversee all food and beverage outlets, banquet operations, pool service operations, room service and Afternoon Tea service. Design and develop division policies and operating budget including, but not limited to staffing, forecasts and payroll costs. Prepare, implement and maintain division standards and control objectives. Participate in establishment of a marketing and public relations plan for F&B. Monitor productivity guidelines for all F&B outlets. Work closely with the Executive Chef and Purchasing Manager to maximize profits in F&B as well as establish and implement annual objectives for F&B department. Select and supervise F&B department heads. Ensure that required operating licenses and permits are displayed as required by law. Serve as member of Executive Committee. Work closely with the Managing Director and all Executive Committee members in supporting and achieving the hotel's goals and objectives. Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action. Participate in quality control activities. Implement and maintain spirit of hotel's mission. Interact in courteous and professional manner with all guests, members, staff, vendors and community members. Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties. Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks. Attend divisional and general meetings. Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel. Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints. Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form. Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Maintain clean and safe work area. Overall responsible for meeting all county and state sanitation requirements and passing inspections. All other duties as required. Requirements Technical Skills: Prior experience is areas such as banquets, room service, purchasing, kitchen operation, bar and restaurant operations; Ability to: Maintain knowledge of first class food and beverage operations, imported and domestic wines, and of budgeting plan, implement and design operating standards and procedures effectuate quality and quantity control standards; ability to understand a financial statement and react to it establish annual objectives for the division and each management member of the team; be resourceful, creative and maintain flexibility train, motivate, evaluate, mentor and direct employees and managers to meet desired ends add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces access, input, analyze and retrieve information from computers; maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times accept responsibility for actions of others; manage by example; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions memorize, recollect and quickly retrieve dates, names, times and other data work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions participate in (and lead when necessary) all departmental and hotel-wide meetings Experience and Education Required Education College Degree desired. Experience Minimum three years' experience in a similar capacity for an independent luxury hotel or resort property. Skills Required Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using sound judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities Makes decisions in a timely manner Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

Are you a hospitality professional with experience in Spas and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Spa Concierge. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 hiring bonus SPA CONCIERGE Position Summary The Spa and Salon Front Desks are the main information centers for the department. The Spa Concierge assumes all the responsibilities that come with these areas. This position creates a member/guest's first and last impression of the Spa. A Spa Concierge handles each guest/member's request for Spa, Fitness, Salon, and Retail Services. His/her primary function is to ensure that all members/guests are greeted, and personally checked in and out of the Spa courteously, efficiently, and accurately. This position is also responsible for scheduling services via the appointment booking system; answering and routing phone calls, selling merchandise, and point of sale settlements. In accordance with Fisher Island Club's philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Nature and Scope: The incumbent reports directly to the Assistant Spa Director. The major thrust of the position is to create a warm and professional welcome and ensure that members/guests feel comfortable with their visit to the Spa. Duties and Responsibilities: Support the club's philosophy and culture daily to ensure member/guest satisfaction. Ensure that a high standard of service is maintained throughout the spa, as detailed in Club and Department standard operating procedures, as well as the Forbes and Leading Hotels of the World standards. Assist in the operations of the entire spa department as required: Front Desk Spa Retail Area Relaxation & Locker Areas Prep Area Fitness areas Treatment Rooms Salon Represent the first impression, ensuring a warm and friendly welcome and check-in experience to all members/guests always, confirming membership status and good standing. Use the member/guest name appropriately and communicate it to colleagues and managers so that they can use it as well. Assist in the smooth flow of the member/guest's journey throughout the visit. Give guided tours of the Spa when needed and offer return members/guests proper recognition. Aim to give members/guests the best possible service and make each member/guest feel important. The interest of each member/guest is of paramount importance. Provide members/guests with information regarding the Spa's facilities, programs, and services. Guide members/guests through the booking process offering a personalized experience and customized recommendations by sharing knowledge of spa services. Schedule services using the appointment booking system following all booking operating procedures. Organize appointment scheduling to maximize the use of time and profitability whilst ensuring that the member's/guests' needs are of first importance. Proactively record guest preferences and anticipate needs, helping with any reservation even if it does not pertain to the Spa. Communicate other necessary guest information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.) Inform Management of member/guest grievances. Handle member/guest complaints in accordance with our member/guest resolution policy. Take ownership and provide satisfaction and assurance to them that you will bring the issue to Management. If Management is unavailable, address problems in a courteous manner. Assist guests in the Retail and ring-up sales. Ensure that the reception and retail area is always tidy, clean, and fully always stocked. Process all vouchers including training and classes as well as spa services through the spa software. Check members/guests out of the Spa ensuring services have been accurately settled. Answer/address all correspondence in a timely manner, including emails and voicemails. Handle member/guest comments and concerns in a timely and appropriate manner, consulting a member of the leadership team when necessary and following an appropriate and expected handover to coworkers when tasks are not completed. Monitor and change the music on the master sound system as it pertains to the spa areas. Run daily usage reports off the appointment booking software and submit them to Supervisor via daily reports. Assist Therapists in room assignments. Report any dysfunctional equipment to Spa MOD. Maintain inventory of supplies for the operations of the spa reception as per the inventory calendar. Attend daily, weekly, and monthly spa meetings as well as all training courses deemed necessary/mandatory. Will be expected to assist with various demonstrations, events, and training. At the close of your shift, inform the next shift of any pertinent information relative to operations and Member services. If you are on the closing shift, complete all closing shift duties. If you are on the opening shift, complete all opening shift duties. Maintain a high standard of appearance and personal hygiene in accordance with the employee handbook and spa-specific grooming guidelines. Make sure the uniform is immaculate. Appearance should be professional with minimal jewelry, conservative hair, and nail style and a nametag is worn. During your employment, other positions, duties, and responsibilities may be assigned to you from time to time. Always demonstrate a professional attitude, particularly regarding punctuality, appearance, and general manner. Prepare gift certificates and gift packaging. Success Criteria A successful candidate for this position should excel at: Creating memorable and comforting experiences Emotional intelligence Proper grooming standards Strong multitasking and organizational skills Friendly and warm personality with good communication skills Keeping up to date with spa trends Creating an example of themselves with excellence. Proactive, Team Player, Problem Solver Passionate about hospitality and customer service driven Must have a professional appearance and good hygiene Respect for all co-workers and guests Pride in your work by creating positive energy, excitement, and fun Demonstrate positive behaviors, smiling, being polite and courteous Experience and Education Required High School Degree and/or GED required. Prior club, hotel, spa, and hospitality experience desired. The prior front desk is highly desirable, including working with a computerized point of sale and/or reservations system. Two to three years related experience and/or training, or equivalent combination of education and experience. Skills Required Reading, writing, and oral proficiency in the English language. Must be willing to work a flexible schedule to accommodate the Spa's needs. Must be self-motivated. Must be able to work efficiently under pressure. Must work in a safe, prudent, and organized manner. Must have mathematical skills and a technical aptitude. Knowledge of the club/hotel and/or spa industry. Must have basic knowledge of computer programs including Microsoft Excel, Word, & Internet applications. Must have a commitment to follow all policies and procedures as they relate to the Spa and Club. Must be able to relate to all levels of management and colleagues. Must have excellent interpersonal and communication skills. Must be open to learning about treatments and concepts that derive from other cultures. Must be professional, energetic, enthusiastic, cooperative, and always have a friendly disposition. Must be punctual and reliable. Have an aptitude to work in a very busy environment including phones, clients, and staff as needed. Must be willing to attend all mandatory training to further spa skills. Consistent attention to detail in delivering the Fisher Island experience. Ability to multi-task and maintain grace while under pressure. Must have knowledge of spa services and products offered. Juggle and balance the needs of the organization. Consistently strive for a higher level of achievement both personally and professionally. The ability to upsell services, recommend products and assure member/guest satisfaction. Must be willing to be proactive, take initiative, and be held accountable when dealing with members/guests. Must be comfortable with accounting documentation at the close of shift and be held accountable. Licenses or Certifications No licenses or certifications are required. Working Conditions: Work is performed inside most of the time, and will require some outdoor activity Ability to work odd hours and on weekends and holidays Ability to work under pressure and handle stress READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace