Technical Support Services Technician
Fit Technologies job in Cleveland, OH
The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
PRIMARY RESPONSIBILITIES
Build and maintain relationships with clients and other team members.
Perform software/hardware upgrades.
Install, maintain, and repair, desktop hardware, network equipment and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Provide detailed progress updates in a timely and accurate manner.
Perform routine maintenance following company and vendor standards.
Work to ensure physical cabling infrastructure meets desired standards.
Participate in equipment liquidations.
KNOWLEDGE AND SKILL REQUIREMENTS
Display a professional, reliable, trustworthy, and positive demeanor.
Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system.
Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Have experience with Microsoft Office applications.
Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS.
Be familiar with network-based PC operating system deployment.
Possess ability to maintain confidentiality of information accessed, processed, or stored.
A+, Network+, MTA, MCSA certifications are desirable.
Able to:
work and adapt in an evolving-priority environment.
follow processes and protocols.
meet deadlines and to manage multiple tasks simultaneously.
ensure physical cabling meets desired standards.
learn software tools/applications (e.g., asset tracking and ticketing system)
WORKING CONDITIONS + REQUIREMENTS
Working conditions are normal for an office environment and will require:
Reliable transportation, valid driver's license, and valid vehicle insurance.
Local travel and occasional travel to other parts of Ohio or out of state.
May require occasional evening and weekend work.
Must be able to lift/carry 50lbs.
May occasionally require work weeks over 40 hours.
APPLICATION
To apply, submit an application online through our Career Center.
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Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country.
FIT Technologies offers a comprehensive benefits package including:
Health, dental, vision, life insurance
Paid time off and paid holidays
Paid Parental Leave
Employee Stock Ownership Plan
401(k) with match
Dependent Care FSA
To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.
FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.
Auto-ApplyAmazon Package Delivery Driver - Earn $16.00 - $19.00/hr
North Mankato, MN job
Amazon delivery partner opportunity - Earn $16.00 - $19.00/hr
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, you'll know when you're delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $16.00 - $19.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes - plus tools to help navigate insurance, expenses, and taxes - there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $16.00 - $19.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at ************ (5 a.m. - 7 p.m. PT) or click “apply” below to learn more.
Assembler / Operator (SDKY) - 3rd Shift
Sandusky, OH job
The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the "Best Value" supplier in the industry.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Performs setups and adjustments of machinery for assembling metal chain parts
Interprets job specifications and reads blueprints.
Inspects products to verify conformance utilizing various measuring devices.
Assembles parts to product specifications per print.
Maintains record keeping for jobs and inventory.
Coordinates with others to achieve maximum throughput and meet department and company goals.
Ensures compliance with OSHA regulations and workplace safety regulations.
Operates material handling equipment including but not limited to forklifts, cranes and hoists.
Uses good judgment and works in a safe responsible manner. Other tasks/functions as assigned.
General knowledge and ability to safely use hand tools.
Other tasks, functions and projects as assigned.
Requirements:
High school diploma or equivalent preferred; equivalent relevant experience may be considered
1 - 2 years manufacturing related experience.
Ability to input to and retrieve from computer based software programs.
Able to perform moderately active work typical of a manufacturing plant environment. Examples include pushing, pulling, lifting, standing, bending, twisting.
Safety Sensitive position
Exhibits required in-depth job knowledge and skills
Able to solve problems and determine a course of action
Troubleshoots and anticipates problems
Has the ability to influence others in the work group in a positive manner
Can prioritize the work and coordinate with others
Fosters a team environment
Supports complex customer's needs/requests
Exhibits a sense of urgency to get the job done
Understands, responds and supports fostering good employee relations
Exhibits punctuality and dependability
U.S. Tsubaki offers:
A competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential
Paid Time Off ("PTO")
90-day and 180-day performance reviews
Shift differential pay for 2nd and 3rd shift
Weekly bonus potential
Paid training
Shift: 4 days a week, 10 hours per day.
Days: Monday - Thursday (standard schedule). Overtime may be required on Fridays/Saturdays according to business needs.
Learn more about U.S. Tsubaki at: *************************
The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
PIccf22653b78d-37***********1
Customer Success Manager
Cincinnati, OH job
As a Customer Success Manager at Encore, you will play a pivotal role, working closely with Account teams, Clients, Service Delivery, and internal teams to ensure continued success with our clients. You will hold a leadership position, collaborating closely with Account teams, clients, and Service Delivery team. Your deep understanding of IT Managed services will play a pivotal role in driving operational excellence, client satisfaction, and strategic improvements within our managed services portfolio.
Responsibilities:
Program Leadership:
• Provide strategic direction and leadership for the IT Managed Services program.
• Oversee the planning, execution, and delivery of managed services, ensuring alignment with
• organizational objectives.
Client Relationship Management:
• Build and maintain strong relationships with clients to understand their IT needs and ensure delivery meets or
exceeds expectations.
• Act as the primary point of contact for client escalations and issue resolution.
Service Delivery Excellence:
• Define and enforce service level agreements (SLAs) for managed services.
• Monitor and optimize service delivery processes to ensure efficiency and quality.
• Implement best practices and industry standards for IT service management.
Team Collaboration:
• Collaborate with cross-functional teams, including technical teams, sales, and support, to ensure seamless service
delivery.
• Foster a collaborative and high-performance culture within the managed services team.
Financial Management:
• Manage the financial aspects of the IT Managed Services program, including budgeting, forecasting, and cost
optimization.
• Ensure the program is financially viable and meets profitability targets.
Continuous Improvement:
• Identify opportunities for process improvement and innovation within the managed services program.
• Implement initiatives to enhance service delivery efficiency and effectiveness.
Risk Management:
• Proactively identify and mitigate risks related to service delivery, security, and compliance.
• Develop and implement risk mitigation plans to ensure uninterrupted service.
Other duties as assigned.
Qualifications:
• Bachelor's degree in Information Technology, Business, or more than 5 years of experience leading managed
services clients. (Relevant certifications (e.g., PMP, ITIL) is a plus.)
• Proven experience in leadership, particularly in IT managed services.
• In-depth knowledge of IT service delivery models, best practices, and emerging trends.
• Strong client-facing and interpersonal skills with the ability to build and maintain relationships.
• Demonstrated ability to lead and motivate cross-functional teams to achieve program objectives.
• Financial acumen with experience in budgeting and financial management.
• Strong problem-solving skills and the ability to make informed decisions in a fast-paced environment.
• Excellent communication skills, both written and verbal.
Physical Requirements:
• Prolonged periods sitting at a desk and working on the computer.
• Occasional walking between facilities
• Occasional liftin pushing, pulling up to 15 lbs.
• Hybrid position - in office and remote workdays
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Information Technology Quality Assurance
Minneapolis, MN job
QA Engineer - Minneapolis, MN (Hybrid, Local Candidates Only)
Rate Type: W2 or IC (S-Corp or C-Corp) only
Job ID# 84005
We are looking for an experienced QA Engineer to join our growing team in Minneapolis, MN. This role reports to the Director of QA Engineering and will focus on testing, building, and supporting test automation for our proprietary software solutions. You will collaborate with project teams to deliver strategic and tactical enhancements while working closely with Infrastructure, DevOps, InfoSec, and Release Management teams.
Responsibilities
Design, implement, and maintain Test Cases and Test Plans for proprietary software.
Build and maintain Automated Test Suites using modern frameworks.
Conduct functional, exploratory, user acceptance, and automated testing throughout the SDLC and release process.
Promote engineering excellence by developing high-quality software testing practices.
Mentor other QA engineers on User Acceptance Testing, including issue tracking and triaging bugs vs. enhancements.
Contribute to development across the entire stack (backend, DB, front end, UI).
Collaborate with business partners, product owners, and technology teams in a highly agile, collaborative environment.
Support high-velocity delivery while maintaining quality and safety standards.
Qualifications
Bachelor's degree or equivalent experience in a relevant field.
5+ years of experience in software testing and test development.
Strong knowledge of testing methodologies: black box, white box, functional, system, exploratory, and automated testing.
Experience with Test Automation Frameworks such as Appium or Selenium.
Proven track record in creating comprehensive test plans and test cases for custom software.
Experience testing web applications, web APIs, and data-driven applications.
Hands-on experience designing and implementing automated test suites.
Familiarity with CI/CD pipelines and Agile delivery environments.
Experience with cloud platforms and service-oriented architectures (SOA) is a plus.
Strong SQL coding and debugging skills.
Excellent communication skills and ability to quickly understand complex business problems.
Mail Clerk -- SANDC5697268
Saint Paul, MN job
The Mail Clerk is responsible for sorting, staging, delivering, and collecting letters and packages across campus. This role requires the use of scanning devices, carts, maps, and basic computer applications to ensure timely and accurate package delivery and mail processing. The position involves significant walking, lifting, and interaction with campus departments. Candidates must be flexible, teamwork-oriented, able to follow instructions, and capable of working independently once trained.
Key Responsibilities:
Sort and stage letters and packages on the dock.
Check in packages using a scanning device and designated app.
Move packages using small carts and flatbed carts.
Deliver packages to mailstops across campus using provided maps.
Pick up outgoing packages from mailstops and stage items for outgoing teams.
Look up tracking numbers using a provided computer system.
Respond to customer emails regarding delivery status.
Process letter mail using USPS postage machine.
Sort letter mail and prepare/label outgoing FedEx packages.
Move packages intercampus as requested.
Perform additional duties as needed.
Required Skills:
Ability to read and understand campus maps.
Need High School as on education.
Basic knowledge of Microsoft Office applications.
Ability to respond professionally to customer emails.
Ability to take direction, work as part of a team, and self-start once trained.
Flexibility to adjust schedule and tasks during unexpected situations (weather, truck delays, construction, etc.).
Strong organizational and time-management skills.
Preferred Skills:
Prior mailroom, warehouse, or logistics experience (if applicable).
Technical Writer
Arden Hills, MN job
Are you an experienced Technical Writer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Writer to work at their company in Arden Hills, MN.
The primary mission is to plan, manage, and direct the creation/revision of product literature and labeling. The role involves working closely with project teams to ensure labeling content is developed per, and compliant with, all applicable procedures. Responsibilities include developing schedules and ensuring labeling deliverables are executed while maintaining a high standard of quality. This position serves as the resident expert and primary point of contact for all things related to product literature and labeling.
Primary Responsibilities/Accountabilities:
Coordinate all product labeling deliverables, including labels, IFUs/DFUs, and carton and pouch artwork.
Manage and coordinate creation/revision of deliverables from project initiation through completion.
Assess the scope of each project and work with team members to create labeling plans and secure necessary resources.
Develop deliverable schedules and establish milestones for tracking progress.
Ensure on-time completion of deliverables and communicate project status, challenges, and successes regularly.
Understand and coordinate/monitor completion of key dependencies from other functions.
Address issues that could negatively impact schedule or quality with functional and project management.
Lead cross-functional teams through content development for labeling deliverables.
Foster and improve content consistency across labelling.
Facilitate team reviews of labelling deliverables to ensure content is accurate, complete, and compliant.
Coordinate desktop publishing and labelling artwork generation.
Coordinate implementation/release activities of labelling deliverables.
Manage content changes by focusing on accuracy and completeness.
Implement product labelling via the Document Control System.
Leverage expertise with labeling procedures, requirements, and quality system to ensure compliance.
Identify and implement opportunities for continuous improvement and innovation.
Qualifications:
Associate's degree.
4 years' work experience in a regulated industry.
Medical device experience.
2 years of labelling experience.
Preferred:
Direct labelling or technical writing experience.
Bachelor's degree.
Medical Electrical Equipment/Capital Equipment experience.
Adobe Creative Suite experience strongly preferred.
MS Office and MS Project experience strongly preferred.
Project Management experience.
SAP Production Planning Lead-- CDC5692412
Avon Lake, OH job
Must skills - Bom, PP - PI, PP Intigration and batch management (MES)
Role Objective
Lead and optimize SAP PP solutions across ECC and S4HANA platforms This role demands deep technical expertise in discrete and process manufacturing integration architecture and strategic solutioning to support enterprise wide digital transformation and operational excellence
Key Responsibilities
· Lead blueprinting fit gap analysis and solution validation workshops for PP processes
· End-to-end Plan to Produce P2P processes including demand planning MRP capacity planning shop floor control and order settlement
· Design scalable and modular PP solutions aligned with business goals and SAP best practices
· Define enterprise structure work centers routings BOMs and production versions
· Integration Landscape Management
· Integrate PP with MM SD QM PM and CO modules
· Architect interfaces with MES systems SCADA PLC and external manufacturing execution platforms
· Collaborate with middleware teams SAP PIPO web Methods Seeburger for seamless data exchange
· Technical Configuration Customization
· Configure core PP components MRP types lot sizing scheduling parameters capacity evaluation and order types
· Implement advanced features like PPDS Kanban repetitive manufacturing and batch management
· Develop custom enhancements using ABAP BADI BAPI User Exits and CDS Views
· Performance Compliance Governance
· Ensure compliance with industry standards and local statutory requirements
· Monitor system performance batch jobs and background processes using SAP Solution Manager and Cloud ALM
· Implement audit trails authorization checks and segregation of duties SoD
Tools Technologies
· SAP ECC
· LSMW BDC BRF Adobe Forms
· Middleware SAP PIPO web Methods
· Reporting SAP BW Tableau
· ITSM ServiceNow Remedy
· Documentation Knowledge Management
· Maintain functional and technical specifications SOPs KT repositories
· Lead workshops training sessions and contribute to internal wikis and best practice libraries
· Leadership Mentoring
· Guide cross functional teams and mentor junior consultants
· Act as escalation point for complex issues and architectural decisions
· Collaborate with business stakeholders' delivery leads and COEs
Required Skills Experience
· Minimum 10 years in SAP PP with at least 3 full lifecycle implementations
· Strong hands-on experience in ECC and S4HANA PP configuration
· Deep understanding of discrete and process manufacturing P2P processes and integration points
· Exposure to cloud-based SAP environments and multivendor landscapes
· Certifications Preferred
· SAP Certified Application Associate Production Planning PP
· SAP S4HANA Manufacturing Certification
· ITIL Foundation or AMS Governance Training
Service Desk Analyst
Cincinnati, OH job
Pay is $18
Work is onsite in Norwood, OH
Saturday Sunday Monday Tuesday from 9 am to 8 pm
Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.
Responsibilities:
Provide best in class customer experience to our customers
Document all customer contacts into various ITSM tools
Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools
Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management
As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups
Collaborate with service desk co-workers through inclusion
Be present and participate in ongoing training for service operations
Work on projects and/task assigned by leadership
Skills/Experience:
Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred
Prior experience in a customer service role
Strong Verbal and written communication skills
Strong interpersonal skills and telephone etiquette
Problem solving skills
Experienced and capable of dealing with fast pace and high stress work environment
Experienced and capable of adjusting to changing processes, procedures, and workday
Must be able to handle up to 45 customer calls a day on various configuration items, and complexity
Experience and proficient in all Microsoft's currently supported O/S
Experienced and proficient in messaging systems, Microsoft Outlook and Gmail
Willingness to work flexible and changing hours including evening, weekend, and holiday hours
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Materials Manager
New Philadelphia, OH job
Our client is currently seeking a Materials Manager for their production facility near Massillon OH. The Materials Manager will be responsible for deploying an effective & efficient production control and inventory management program to ensure that plant output schedules and budgets are met. Responsibility scope included scheduling, warehousing, logistics, receiving, shipping, customer service team, with some offsite responsibilities. Leading, coaching, and mentoring the materials team is integral to success while complying with the provisions of the ISO-9001 quality standards and the safety and environmental management systems.
Interested Candidates should contact Lee Douglas @ ************ or email a current resume to ******************
This job will have the following responsibilities:
Overseeing production schedules, receiving, shipping, warehouse, and logistics.
Ensuring development and accurate forecast for material related metrics.
Coaching, mentoring, leading, and developing their department to achieve the highest level of achievement and motivation.
Leading and encouraging innovation along with continuous improvement projects within the materials department while supporting other plant initiatives.
Allocating resources and providing company directions to their department.
Submission and generation of various data and performance related requirements to corporate and plant expectations.
Qualifications & Requirements:
Bachelor's Degree,
APICS' certification a plus.
Five years' experience in materials, production control & inventory management
3+ years of supervisory/managerial experience in manufacturing
Good Proficiency with MRP/ ERP
Audio Visual Technician III
Cincinnati, OH job
The AV Technician III is the on-site lead for hardware installs. This role plans the day's work, directs the crew and subcontractors, ensures safety and quality, and keeps the PM and client informed. The Installation Lead partners closely with the Commissioning Engineer-who owns system commissioning, acceptance testing, and technical validation-to deliver a clean, on-schedule install ready for final turn-up.
ROLES AND RESPONSIBILITIES:
Crew & Site Leadership
· Lead day-to-day installation activities (mounting hardware, pulling/terminating cable, rack/room build-outs), assigning tasks and pacing the team to the plan.
· Coordinate on-site work with GC, trades, security, and facilities; escalate blockers early to the
PM/Delivery Manager.
· Maintain a professional, customer-centric presence and act as the on-site point of contact when the PM is offsite
Readiness, Quality & Safety
· Review SOW, drawings, and field conditions daily; confirm locations, quantities, mounting heights, pathways, and power/data readiness.
· Enforce safety practices (PPE, ladders/lifts, housekeeping) and quality standards (clean cable management, labeling, finish).
· Drive consistent workmanship: proper terminations, dress, labeling, device placement, and hardware protection.
Schedule, Materials & Subcontractors
· Execute the project schedule; provide accurate daily progress updates, risks, and needs to the PM.
· Verify kit counts; request missing parts in time to avoid delays; supervise subcontracted installers for scope, safety, and quality.
Documentation & Closeout
· Maintain redlines/field markups; capture in-progress and completion photos; complete install checklists and punch-list items.
· Support customer knowledge transfer on basic system uses at handoff, as directed by PM/Commissioning Engineer.
Partnership with Commissioning Engineer
· Turn over a clean, powered, and connected install ready for commissioning (devices placed, wired, labeled, and powered).
· Support commissioning logistics (room access, quiet time, device access) and address any physical install adjustments requested
SUCCESS FACTORS:
· Ability to Travel Nationwide
· A high level of customer centricity
· Strong team player with the ability to adapt to diverse team members
· Ability to perform in a fast paced/high volume environment
· Excellent verbal and written communication skills
· Exceptional Critical Thinking skills
· Detail Oriented- a high level of attention to detail is required
· A high level of time management, accountability, and prioritization skills
· Self-motivated, goal-oriented, and driven to accomplish department goals
· Ability to be organized, problem solve, and be solution oriented
· Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
WORK ENVIRONMENT:
· Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking, and driving
· When working on site, could be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats.
EXPERIENCE AND EDUCATION:
· 4+ years' experience in collaboration or Audio-Visual Integration
· High School Diploma or equivalent experience required
· Dante Level 1
· QSC Level 1
· Extron AV Associate
· Crestron Certified Technician
· AVIXA CTS certification, or ability to quickly obtain
Pixel Technologies is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.
Senior IT Quality Assurance Analyst
Columbus, OH job
Immediate need for a talented Senior IT Quality Assurance Analyst . This is a 06+ Months contract opportunity with long-term potential and is located in Columbus, OH (Remote). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94603
Pay Range: $60-$62 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Establishes readiness, specifies skill needs, analyzes risk, provides estimates and plans work for testing efforts.
Participates in requirements reviews, design reviews, systems analysis and testing review discussions.
Determines scope and focus of testing effort and creates Test Strategy and risk analysis to guide testing efforts.
Prepares test tools, automation and environment assets to support testing effort.
Creates, uses and maintains automated scripts to increase efficiencies in testing, including troubleshooting problems with scripts.
Tests systems or system components utilizing black box testing methods.
Validates the function of system under test and observes results from various external and internal interfaces.
Gathers test activity information during execution and prepares summarized information about the testing effort.
Communicates regularly with project members and advocates for resolution of high priority problems with Project Sponsors, Service Manager and Project Manager.
Maintains assigned test assets and recognizes gaps in current test assets, identifying ways to create needed assets.
Creates effective ways to display data using various modeling, reporting, statistical perspectives and trending methods.
Performs in-depth analysis by weighing relevance and accuracy of information to provide alternative solutions while appropriately incorporating input from others.
Provide on the job support to others on a variety of testing topics.
Provides guidance on complex issues to others as needed
Collaboration & Communication:
Works effectively with cross-functional teams (security, architecture, infrastructure)
Can explain technical findings and recommendations to non-technical stakeholders
Curiosity-driven problem solving
Thrives on figuring things out without a full map
Resilience in ambiguity
Comfortable making progress with partial information
Bias toward action
Identifies and executes remediation steps without waiting for perfect clarity
Key Requirements and Technology Experience:
Skills; SQL Server Always Encrypted (AE), OWASP Top 10, Data-at-rest and data-in-transit encryption
SQL AE experience
Comfortable working with SQL Server Always Encrypted (AE)
Schema analysis and remediation for encryption compatibility
Experience designing security-focused test cases
Ability to validate encryption implementation and data protection mechanisms
Familiarity with automated testing frameworks that support security validation
Application Security Expertise
Deep understanding of OWASP Top 10 and secure coding practices
Experience with threat modeling and vulnerability remediation
Encryption Implementation
Hands-on experience with data-at-rest and data-in-transit encryption
Familiarity with key management and integration with enterprise security tools
Data-Driven Inquiry:
Demonstrates ability to analyze data and formulate meaningful questions
Brings insights and hypotheses back to the team to guide investigation and decision-making
Leads with curiosity to uncover root causes and improvement opportunities
Our client is a leading Insurance Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Client Experience Specialist
Cincinnati, OH job
Encore is seeking a detail-oriented Client Experience Specialist to manage our high-volume, transactional service engagements. In this role, you will independently own a specific portfolio of small projects and clients. You will be responsible for the execution of Time & Materials (T&M) and Fixed Price implementation work and ensuring our smaller, managed clients receive consistent service. Additionally, you will maintain the master resource schedule to ensure availability data is accurate across the department. This is an operational delivery role designed for someone who excels at process execution, financial tracking, and logistics. It serves as an excellent entry point into the Client Experience team with opportunities for future growth.
Responsibilities:
Project Management: Small Engagements & T&M
• Serve as the primary Project Manager for a portfolio of small, transactional engagements (e.g. T&M blocks, staff
augmentation, and hardware deployments).
• Manage the administrative lifecycle of these projects from setup to close-out.
• Review and approve time entries against project codes to ensure billing accuracy.
• Track project burn rates and budgets to prevent overages.
• Coordinate scheduling and dispatch for engineers assigned to these engagements.
Client Support:
• Act as the service-based primary point of contact for a defined list of small recurring service accounts.
• Manage standard service renewals and handle routine client inquiries.
• Execute standard client outreach (e.g. quarterly email check-ins) to maintain account health.
• Triaging incoming client requests and routing them to the appropriate technical teams.
Resource Scheduling:
• Maintain the master resource schedule for the delivery organization.
• Update resource availability based on time-off requests and project allocations.
• Verify resource availability before assignments are made to ensure schedule accuracy.
• Provide availability reports to management to assist with capacity planning.
Other duties as assigned.
Qualifications:
• 2+ years of experience in project coordination, scheduling, or operations, preferably in an IT or Managed Services
environment.
• Experience with PSA (Professional Services Automation) tools is required (Experience with Certinia/Financial Force and
Salesforce is highly preferred).
• Strong proficiency in Microsoft Excel (filtering, VLOOKUPs, Pivot tables) and Office 365.
• Ability to manage high volumes of small tasks without losing track of details.
• Strong written and verbal communication skills.
Physical Requirements:
• Prolonged periods sitting at a desk and working on the computer.
• Occasional lifting, pushing, pulling up to 15 lbs.
• Hybrid position - in office and remote workdays.
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
R&D Engineer
Maple Grove, MN job
Are you an experienced R&D Engineer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced R&D Engineer to work at their company in Maple Grove, MN.
Develops products, materials, processes, or equipment for projects of moderate complexity. Under limited supervision/guidance, compiles, analyses, and reports operational, test, and research data to establish performance standards for newly designed or modified products, processes, and materials. This person will be working with other engineers, the design assurance team, and PM staff.
Primary Responsibilities/Accountabilities:
Fully participates in and successfully contributes to project teams, typically including the following activities: product design and development, test of materials, preparation of specifications, process capability studies, research investigations (animal and clinical studies), report preparation, and process/test documentation.
Works independently to plan and schedule own activities necessary to meet timelines.
Designs and coordinates standard engineering tests and experiments.
Designs, procures, and fabricates tooling and fixtures.
Performs troubleshooting on new products/process problems as related to design, material, or process.
Summarises, analyses, and draws conclusions from test results.
Prepares standard reports/documentation to communicate results to the technical community.
Responsible for engineering documentation.
Invents/ creates concepts and designs for new products/processes and submits idea disclosures.
May train and/or provide work direction to technicians.
Works cooperatively with process development, quality, manufacturing, regulatory, clinical, and marketing to ensure project success.
Demonstrates PDP/TPD system knowledge through delivery of high-quality deliverables.
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Qualifications:
An engineering or physics degree is required
2+ years of experience (internship experience will not be considered for # of years of experience)
Hands-on lab experience and test methods
MS Office, Operation of equipment & testers
Preferred:
Tooling / Fixturing experience.
3D print
Network Architect
Cincinnati, OH job
The Network Architect is responsible for designing, planning, and overseeing the implementation of an organization's network infrastructure. This role focuses on ensuring the network meets business requirements for performance, scalability, security, and reliability. Network Architects work with various IT teams to develop efficient and cost-effective network solutions, optimize the use of network resources, and ensure smooth connectivity across an organization's internal and external systems.
Responsibilities:
Design, develop, and implement robust network infrastructures, including LAN, WAN, and cloud networks, to meet the organization's communication and data transfer needs.
Implement and enforce network security protocols, including firewalls, VPNs, and encryption techniques, to protect data and prevent unauthorized access.
Plan and design network capacity to handle future growth and ensure that resources are allocated efficiently to meet traffic and user demands.
Identify network issues and bottlenecks, troubleshoot problems, and optimize network performance for maximum efficiency and reliability.
Work closely with other IT teams (systems administrators, security teams, cloud engineers) to ensure seamless integration of network infrastructure with existing IT systems and services.
Work with vendors and service providers to select, purchase, and manage network equipment (routers, switches, cables, etc.) and services (internet, cloud services, etc.).
Maintain detailed documentation of network designs, configurations, and processes. Provide regular performance reports and status updates to management and stakeholders.
Ensure the network architecture complies with industry standards, legal regulations, and organizational policies regarding security, data privacy, and performance.
Stay updated on the latest networking technologies, protocols, and industry trends. Assess new tools and technologies that could improve the organization's network infrastructure.
Design and implement disaster recovery strategies, ensuring that critical network services can be restored quickly in the event of an outage or failure.
Other duties as assigned.
Qualifications:
5+ years of experience in network design, administration, or engineering, with a deep understanding of network protocols and technologies.
Certifications:
Cisco Certified Network Professional (CCNP)
Cisco Certified Internetwork Expert (CCIE)
CompTIA Network+
Certified Information Systems Security Professional (CISSP)
Strong knowledge of networking protocols such as TCP/IP, DNS, DHCP, BGP, and OSPF. Experience with network hardware (routers, switches, firewalls, access points) and configuration.
In-depth knowledge of network security practices and protocols, including firewalls, VPNs, intrusion detection systems, and encryption technologies.
Ability to diagnose and resolve network issues quickly and effectively, ensuring minimal downtime.
Strong organizational skills and the ability to manage multiple network projects, timelines, and budgets.
Excellent communication skills to collaborate with IT teams, vendors, and stakeholders. Ability to explain complex network concepts to non-technical stakeholders.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Digital Product Manager
Maple Grove, MN job
Third-party and external agency submissions will not be accepted. Kindly do not respond.
Logisolve is seeking a Digital Product Manager for a long-term consulting opportunity with our direct Medical Device client.
Duration: 12+ months
Location: Maple Grove, MN-must be local to MN to be considered
Rate: $70.00-$80.00/hr. W2, depending on experience
Logisolve offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees.
Required Qualifications
• Bachelor's degree in business, Information Systems, or a related field (MBA or equivalent
preferred).
• 6-10 years of experience in digital product management within Commercial IT, Sales, or Field
Enablement.
• Proven hands-on experience with Salesforce Sales Cloud (configuration, process design, or
implementation).
• Demonstrated experience leading end-to-end product lifecycle from roadmap definition to
release and adoption.
• Proven ability to lead cross-functional teams, including business stakeholders, developers, and
vendors, to deliver product outcomes.
• End-to-end ownership mindset, including deep understanding of business processes, user
experience needs, and solution architecture.
• Demonstrated curiosity and accountability, ability to learn quickly, connect business and
technical perspectives,
and take full ownership of outcomes.
• Deep empathy for field users and ability to translate on-the-ground insights from sales and clinical
reps into intuitive, mobile-friendly digital experiences.
• Partners with enablement and training teams to design adoption strategies, rollout plans, and
feedback loops that ensure measurable impact in the field.
• Strong ability to drive organizational alignment and change management for new digital
capabilities.
• Strong data-driven mindset to use insights and metrics to inform roadmap decisions and measure
impact.
• Use data and user insights to drive prioritization, measure product effectiveness, and inform
iterative improvements.
• Proficiency in Agile methodologies, backlog management, and sprint planning.
• Direct experience in release management, environment planning, and owning execution plans
across multiple stakeholders and systems.
• Experience managing User Acceptance Testing (UAT) planning, coordination, validation, and sign-
off for production release.
• Exposure to multi-platform ecosystems beyond Salesforce (ex: SAP, MDM, Snowflake).
• Understanding of data and integration architecture across CRM and analytics systems.
• Proven ability to define and track product success metrics such as adoption, ROI, and productivity
impact.
• Strong executive communication skills; able to articulate digital product vision, progress, and
business impact to senior leadership.
• Acts as a champion for digital-first thinking within Commercial IT, fostering collaboration,
innovation, and continuous learning.
• Highly self-driven, organized, and effective in a matrixed global environment.
Preferred Qualifications
• Strong understanding of field sales and clinical representative workflows and pain points.
• Familiarity with Life sciences or MedTech commercial operations and compliance requirements.
• Salesforce certifications (Administrator, Business analyst or Product Owner)
Electrical Engineer
Saint Paul, MN job
Skills:
Electrical Engineer I to assist in development and sustaining engineering projects within the Electrophysiology division at Client.
Education:
Bachelor's Degree in Electrical Engineering is required. Computer Science or Biomedical degree okay as long as the candidate also has EE experience
Duties:
Participates on engineering teams in completing development projects.
Leads small-scale design change efforts in support of continuation engineering activities.
Completes system, analog, digital, and firmware designs.
This includes setting and revising requirements and specifications, debugging, testing electrical circuits and systems, and completing documentation to ensure feasibility and verifiability of performance.
Able to work cross functionally, independently, and as part of a team.
Looking for a self-starter with a focus on troubleshooting.
Medical device experience would be ideal but not required.
Internship experience is also fine but would like to see professional experience first.
Masters in EE okay with an internship.
Project Manager-- GOSDC5697388
Edina, MN job
Preferred locations:
Edina MN
Seattle, WA
Alpharetta GA
The Project Manager will support technology integration initiatives within the Technology Integration & Resilience (TIR) team of the Technology division. This role oversees project scope, schedule, budget, and stakeholder alignment across multiple cross-functional teams. The PM ensures effective planning, risk mitigation, issue resolution, and clear communication throughout the project lifecycle. This role is highly collaborative and requires managing complex, concurrent workstreams while maintaining strong relationships across technical and business teams.
Key Responsibilities
Lead planning and delivery of large cross-functional technology integration projects
Coordinate with tech teams, PMO, and business stakeholders to ensure alignment
Create and manage project schedules, metrics, and status reporting
Identify risks, anticipate bottlenecks, manage escalations, and balance business vs. technical needs
Interpret technical information and create clear project requirements & acceptance criteria
Support consistent application of project management standards across initiatives
Drive communication, prioritization, and collaboration across diverse groups
Job Requirements
BA/BS in Business, CS, IS, or related field
3+ years of hands-on project management experience
Strong communication skills-written, verbal, presentation, and stakeholder management
Experience across full SDLC (planning → testing → implementation)
Strong attention to detail with ability to manage many moving parts
Skilled in problem-solving, conflict resolution, multitasking, and working under pressure
Self-starter with strong judgment and ability to manage upward
PMP or PM certification (preferred)
Financial Services experience (preferred)
Cloud Application Integration Engineer
Dayton, OH job
Applied Research Solutions is seeking a skilled and forward-thinking Cloud Application Integration Engineer to join our team. This role is pivotal in designing, developing, and maintaining integrations between cloud-based applications and on-premise systems. You'll work closely with cross-functional teams to ensure seamless data flow, system interoperability, and scalable architecture across our enterprise platforms
Why Work with us?
Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.
Responsibilities include:
Administer and maintain cloud-hosted application instances
Develop integration workflows between SaaS solutions, VM-based applications, and third-party APIs.
Monitor application health, performance, and usage metrics; proactively identify and resolve issues.
Manage configuration, patching, upgrades, and security compliance across cloud applications.
Collaborate with cross-functional teams to support business process automation and data synchronization.
Develop and maintain documentation for application configurations, integration flows, and operational procedures.
Evaluate new tools and technologies to enhance operational efficiency and integration reliability.
Other duties as assigned
Qualifications/ Technical Experience Requirements:
4-5 years of experience in cloud application administration and integration engineering.
Bachelor's degree in Computer Science, Information Systems, or related field.
Must be a US citizen.
Must have or be willing to attain a TS/SCI Clearance.
Security+ required, but can be worked after hiring
Significant demonstrated experience deploying applications to mainstream cloud ecosystems (Azure, Amazon Web Services) and associated technology stacks, including container technologies (Docker, Kubernetes)
Expertise in managing SaaS platforms and cloud-native applications.
Excellent troubleshooting and analytical skills
Excellent communication and collaboration skills
Preferred Qualifications
Master's degree in Computer Science, Information Systems, or related field.
MS Azure cloud certifications (e.g., Azure Administrator Associate)
Experience with containerization and orchestration (Docker, Kubernetes).
Knowledge of hybrid cloud, multi-cloud, and edge computing integration strategies.
Familiarity with monitoring and observability tools (CloudWatch, Azure Monitor, Prometheus, etc.).
Background in enterprise application integration (EAI) or data integration platforms.
Experience with identity and access management (IAM), SSO, and role-based access controls
Knowledge of data governance, compliance frameworks.
Background in scripting or automation.
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
Technical Support Services Technician
Fit Technologies job in Cleveland, OH
Job Description
The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
PRIMARY RESPONSIBILITIES
Build and maintain relationships with clients and other team members.
Perform software/hardware upgrades.
Install, maintain, and repair, desktop hardware, network equipment and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Provide detailed progress updates in a timely and accurate manner.
Perform routine maintenance following company and vendor standards.
Work to ensure physical cabling infrastructure meets desired standards.
Participate in equipment liquidations.
KNOWLEDGE AND SKILL REQUIREMENTS
Display a professional, reliable, trustworthy, and positive demeanor.
Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system.
Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Have experience with Microsoft Office applications.
Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS.
Be familiar with network-based PC operating system deployment.
Possess ability to maintain confidentiality of information accessed, processed, or stored.
A+, Network+, MTA, MCSA certifications are desirable.
Able to:
work and adapt in an evolving-priority environment.
follow processes and protocols.
meet deadlines and to manage multiple tasks simultaneously.
ensure physical cabling meets desired standards.
learn software tools/applications (e.g., asset tracking and ticketing system)
WORKING CONDITIONS + REQUIREMENTS
Working conditions are normal for an office environment and will require:
Reliable transportation, valid driver's license, and valid vehicle insurance.
Local travel and occasional travel to other parts of Ohio or out of state.
May require occasional evening and weekend work.
Must be able to lift/carry 50lbs.
May occasionally require work weeks over 40 hours.
APPLICATION
To apply, submit an application online through our Career Center.
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Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country.
FIT Technologies offers a comprehensive benefits package including:
Health, dental, vision, life insurance
Paid time off and paid holidays
Paid Parental Leave
Employee Stock Ownership Plan
401(k) with match
Dependent Care FSA
To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.
FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.