Based at our corporate offices in Alexandria, VA, the eCommerce Channel Manager involves managing and optimizing online sales channels to drive revenue and growth by creating and executing channel strategies. This includes overseeing product listings, analyzing performance data, and collaborating with cross-functional teams like Marketing, IT, Operations, and Innovation.
The eCommerce Channels Manager is responsible for working with Five Guys' partners to develop, maintain, and optimize the company's ordering website and app platforms to increase revenue, expand market share, and enhance brand reach.
Essential Duties and Responsibilities:
•Optimize eCommerce channel performance across brand sites and app for delivery and order ahead.
•Develop and execute digital sales strategies to drive traffic, conversion, and revenue growth
•Manage product to ensure best-in-class customer experience online and in app.
•Connects product development, restaurant technology, and marketing to deliver seamless digital experiences that drive business results.
•Identify opportunities for restaurant team members to improve digital order flow, guest handoff, and app engagement within the store experience.
•Develop commercial business plans to size and prioritize eCommerce opportunities based on revenue potential, guest impact, and operational feasibility.
•Manage website development, digital marketing, and user experience to drive revenue and growth.
•Monitor analytics and KPIs to identify growth opportunities, improve conversion funnels, and reduce friction in the purchase journey.
•Negotiate and manage contracts and agreements with eCommerce channel partners.
Qualifications Guidelines:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
•4 year college Degree required. Degree in Business, Marketing, or similar preferred
•7-10 years in food industry eCommerce operations, online marketplace management, ordering websites, apps, preferably with a background in driving digital adoption
Computer Skills:
Exceptional computer skills required in Microsoft Office Suite, Internet, and other appropriate software
$97k-125k yearly est. 43d ago
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Crew Member - 1001
Five Guys 4.4
Five Guys job in Washington, DC
starts at $17.00/hour +Tips +Bonus Five Guys Burgers and Fries is interviewing for crew members. Ranked #1 burger in America not only for our delicious food but also for our exceptional employees. We have a unique work environment and open kitchen design. From the register, to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant.
We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding dining experience.
Our restaurants are fun and loud with lots of team communication and great classic rock music playing. Yes, you are encouraged to sing along
Family owned, we are fanatical about fresh ingredients, food safety, cleanliness and customer service. No freezers in our restaurants.
Earn, learn and grow your career with Five Guys.
What we offer you:
* Flexible hours and schedules to meet your needs.
* Opportunities to learn and grow your career.
* A fun work environment and culture where we take food quality and food safety very seriously but do not take ourselves too seriously.
* A fast-paced, high-energy environment.
* Competitive base pay and excellent potential bonus.
* Work with fresh, high-quality ingredients.
* Free Meals while you work.
* 401(k), Medical, Dental and Vision based on eligibility.
Crew Member - Click here for a detailed job description
Five Guys Operations LLC participates in eVerify. Click here for information about eVerify.
Click the following links for important information about Five Guys' participation in this program and your rights.
eVerify Notice of Participation - English
eVerify aviso de participación - Espanol
Right to Work Poster - English
Derecho al trabajo en cartel - Espanol
Know Your Rights EEO poster: ***************************
By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy.
It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons.
The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.
IND5GC
$17 hourly 5d ago
Customer Service Associate - Morning Shift
Raising Cane's 4.5
Towson, MD job
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
+ Team player
+ Excellent communicator
+ Happy, Courteous and Enthusiastic
+ Hard working and attentive
+ Responsible and dependable
+ Authentic and genuine
+ Takes pride in doing a good job
**Benefits available for hourly Crew:**
+ Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
+ OnePass Gym Membership Program
+ 401(k) With Safe Harbor Employer Match (age 21 & older)
+ Access to financial advisors for budget and retirement planning
+ Crewmember Assistance Program
+ Education assistance
+ Pet Insurance
Perks & Rewards for hourly Crew:
+ Paid Time Off*
+ Closed for all major holidays**
+ Early closure for company events
+ Casual Work Attire
+ Flexible Scheduling
+ Perkspot Employee Discount Program
_*Must satisfy hours requirement per year_
_**Locations may vary_
**ESSENTIAL FUNCTIONS OF THE POSITION** :
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Lift and carry, push or pull heavy objects up to 50 pounds
+ Kneel, bend, twist or stoop
+ Ascend or descend stairs
+ Reach and grasp objects (including above head and below waistline)
+ Excellent verbal and written communication
+ Ability to show up to scheduled shifts on time
+ Cleaning tables, floors and other areas of the Restaurant
+ Taking orders from Customers and processing payments efficiently
+ Follow proper safety procedures when handling and/or preparing food
+ Ability to multitask
**ADDITIONAL REQUIREMENTS** :
+ Must be 16 years of age or older
+ Provide all Customers with quick and friendly service
+ Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
+ Work under pressure and at a fast pace
+ Align with Raising Cane's culture by balancing Working Hard and Having Fun
+ Take initiative
+ Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
\#RCDNP
$17 hourly 52d ago
Team Member
Taco Bell 4.2
Mount Airy, MD job
Mt. Airy, NC Join Our Team at Taco Bell | Luihn VantEdge! Are you someone who loves making people smile and working in a fun, fast-paced environment? Taco Bell is the place for you! Whether you're saving for something special, looking to grow your career, or just want to be part of an amazing team - we've got you covered.
Why You'll Love Working Here as a Team Member:
* Free meal every shift - because tacos make everything better
* Flexible scheduling - we'll work around your classes or other commitments
* Paid time off - yes, even in the restaurant industry (for full-time employees)!
* Career growth opportunities - move up into leadership and management roles as you learn and grow
What You'll Get From Us as a Team Member:
* Clear leadership and support
* Coaching to help you succeed in a fast-moving environment
* A fun, energetic team that celebrates wins together
* Real opportunities to build a long-term career
What We'll Count On You For:
* Taking orders, handling transactions, and creating an awesome guest experience
* Preparing delicious food with care and consistency
* Keeping things clean, organized, and running smoothly
* Bringing positive energy to every guest interaction, every shift
Qualifications
Experience That Sets You Up for Success:
Crew Member
Cashier
Barista
Fast Food
Customer Service
First Job
New Store Openings
Back of House
Details:
* Part-time and full-time positions available
* Must be at least 16 years old
Please note: As part of our onboarding process, all employees are screened against the national sex offender registry, as we employ minors. Job offers are contingent upon satisfactory results.
"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
$25k-32k yearly est. 37d ago
Team Member TB39033-LANDOVER HILLS
Taco Bell 4.2
Landover Hills, MD job
Landover Hills, MD Live MAS! ... & Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that let's your talents shine!
Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service, while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.
Contact us today to start your Path to Success!
You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Team Member behaviors include:
* Being friendly and helpful to customers and co-workers.
* Meeting customer needs and taking steps to solve food or service issues.
* Working well with teammates and accepting coaching from management team.
* Having a clean and tidy appearance and work habits.
* Communicating with customers, teammates and managers in a positive manner.
You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Team Member behaviors include:
* Being friendly and helpful to customers and co-workers.
* Meeting customer needs and taking steps to solve food or service issues.
* Working well with teammates and accepting coaching from management team.
* Having a clean and tidy appearance and work habits.
* Communicating with customers, teammates and managers in a positive manner.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.
Job Title: Restaurant Crew Member
Overview: As a Restaurant Crew Member, you play a vital role in the day-to-day operations of the restaurant. You will work as part of a team delivering exceptional customer service, prepare food items, maintain cleanliness and sanitation standards, and contribute to a positive dining experience for guests.
Key Responsibilities:
* Customer Service:
* Greet customers warmly and assist them in placing their orders.
* Provide recommendations and answer questions about menu items.
* Ensure prompt and courteous service to enhance the customer's experience.
* Food Preparation and Assembly:
* Prepare and assemble food and beverage items according to restaurant recipes and standards.
* Ensure food items are prepared and served in a timely manner.
* Maintain proper portion control and presentation of food items.
* Cleaning and Sanitation:
* Maintain cleanliness and organization of the dining area, kitchen, and customer service areas.
* Follow sanitation guidelines and food safety procedures to ensure a clean and safe environment for customers and staff.
* Assist with dishwashing and cleaning of kitchen equipment as needed.
* Teamwork and Communication:
* Work collaboratively with team members to ensure efficient operations and excellent customer service.
* Communicate effectively with kitchen staff, servers, and management regarding customer orders and any issues that arise.
* Support fellow team members during busy periods and contribute to a positive work environment.
* Compliance and Policies:
* Adhere to all company policies, procedures, and standards of conduct.
* Follow health and safety guidelines, including proper handling of food and equipment.
* Report any maintenance or safety issues to management promptly.
* Upselling and Promotion:
* Inform customers about special promotions, new menu items, and upselling opportunities.
* Encourage customers to participate in loyalty programs or special offers to enhance their dining experience.
Requirements:
* Previous experience in a restaurant or customer service role is preferred but not required.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Strong interpersonal and communication skills to interact effectively with customers and team members.
* Willingness to learn and follow instructions, with a positive attitude and a strong work ethic.
* Availability to work flexible hours, including evenings, weekends, and holidays as needed.
Physical Requirements:
* Ability to stand, walk, and move around the restaurant for extended periods.
* Lift and carry items weighing up to 25 pounds.
Benefits:
* Medical, Dental, Vision Health Plan options
* 401(k) Retirement Plan
* STD, LTD, and Life Insurance options
IF Applicable Pay Transparency Range: $15.00 - $16.00
$21k-27k yearly est. 23d ago
External Communications Specialist
Five Guys 4.4
Five Guys job in Alexandria, VA
The External Communications Specialist plays a key role in shaping and amplifying the Five Guys' brand voice across media, digital, and external channels. This individual partners closely with the Communications Director, Internal Communications Specialist, the marketing team, and agency partners to drive PR and messaging initiatives that enhance brand visibility, credibility, and engagement.
Essential Duties and Responsibilities:
•Support the execution of PR campaigns and external communications initiatives that align with the overall brand strategy.
•Draft and distribute press releases, media pitches, and external content that strengthen the brand's reputation and reinforce consistent messaging.
•Manage day-to-day media outreach and cultivate strong relationships with journalists, editors, and key stakeholders to ensure timely responses and proactive engagement.
•Partner with the Communications Director to monitor coverage, analyze media performance, and prepare regular reports on PR and campaign results.
•Contribute to brand storytelling initiatives, ensuring a cohesive tone and consistent voice across all public-facing communications.
•Collaborate with the digital and marketing teams to develop and maintain website messaging, ensuring that all content reflects the brand's positioning, tone, and key messages.
•Support updates to web content, press pages, and news sections to keep messaging current and aligned with ongoing campaigns and announcements.
Qualifications Guidelines:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
•Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
•3+ years of experience in external communications, media relations, or public relations-preferably within the restaurant, hospitality, or consumer brands sector.
$45k-66k yearly est. 51d ago
Team/Crew Leader
Sonic Drive-In 4.3
Westminster, MD job
Team/Crew Leader Immediate Supervisor: Manager on Duty (MOD) Status: Nonexempt This position performs, leads, and supervises basic operational duties to provide quality products and service to guests. * Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
* Assist with new employee orientation and training
* Comply with all company policies, procedures, and operational standards
* Perform, lead, and supervise regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
* Regular attendance
ADDITIONAL DUTIES:
* Lead shift meetings
* Report customer or employee complaints/issues to MOD
* Move and stock food product weighing up to 50 pounds
* Perform other job-related duties as assigned or required
Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays
Qualifications and Job Requirements:
* Knowledge/Skills
* General restaurant or retail knowledge
* Basic math and reading skills
* Effective verbal and written communication skills
* Ability to follow directions
* Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
$23k-29k yearly est. 22d ago
Hourly Shift Coordinator
Burger King 4.5
Brooklyn Park, MD job
The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.
Summary Of Essential Duties And Responsibilities::
Profitability
Follows all cash control and security procedures (e.g. safe counting, cash drawers)
Maintains inventory by performing Daily and Weekly inventory inspections
Receives inventory truck orders
Guest
Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
People
Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance
Operations
Sets an example for Team Members by working hard to implement shift plan and drive operational results
Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
Motivates Team Members during the shift on each of the workstations
Reviews restaurant results to identify successes and areas for improvement
Ensures that restaurant upholds operational and brand standards
Qualifications And Skills::
Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
1-2 years of previous quick service restaurant experience
Demonstrated understanding of guest service principles
Available to work evenings, weekends, and holidays
Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
This job is posted via Workstream
Supplemental pay
Bonus pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Employee discount
Paid training
$26k-31k yearly est. 6d ago
Team Member
Five Guys 4.4
Five Guys job in Catonsville, MD
Your Local Five Guys Burgers and Fries is Hiring!. Ranked #1 burger in America not only for our delicious food but also for our exceptional employees. We have a unique work environment and open kitchen design. From the register to the grill, to morning prep and evening close, our employees become a team working in all areas of the restaurant. Our restaurants are fun and loud with lots of team communication and great classic rock music playing. Yes, you are encouraged to sing along!
Do you enjoy working in a fast-paced (but fun!), clean, cook-to-order environment? Are you motivated by the opportunity to earn weekly bonuses and tips? Then this is the job for you!
As a member of our crew, you'll have the opportunity to be trained on all restaurant duties! This includes cooking, cleaning, and interacting with our guests.
Our commitment to customer service, cleanliness & serving fresh, quality food is what really sets us apart. We take guest service to a whole new level!!!!
We love to keep it simple - the more you put in, the more you get out.
Job Requirements:
* Positive, friendly, upbeat demeanor
* Proficiency for teamwork
* High sense of urgency
* High sense of integrity
* High standard of cleanliness
* Strong communication skills
* Enjoys working in a fast-paced environment
* Desire for personal and professional growth
* Restaurant experience is not mandatory, but a smile, as well as a positive attitude, are! Did we forget to mention that this job offers the opportunity for weekly bonuses, daily tips & a free meal every shift in addition to a very competitive starting wage?
Great Job Benefits:
* Flexible schedules
* Room for advancement - we are always looking to promote from within. We're building new stores and we are growing!
* Bonus opportunities - weekly secret shopper bonus program.
* Everyone loves our food so we offer all of our team from day one, a free meal on us each shift, plus tips! We now also accept credit card tips so our guest can reward our team for great guest service!
* BONUS - We are CLOSED on Thanksgiving & Christmas. We not only believe in work-life balance, we provide it!
$24k-32k yearly est. 21d ago
Sys. Support Specialist I
Five Guys 4.4
Five Guys job in Alexandria, VA
The Systems Support Specialist I (SS1) is responsible for providing basic help desk support for desktop workstations, laptops, and peripherals to both local and remote users. The SS1 will install, fix or repair all Windows platforms, systems, files, and directories. The Systems Support Specialist I will load baseline software, support user accounts and access configurations. The SS1 will travel to remote sites as needed to provide field based support. The SS1 will use strong customer service skills to provide quick and efficient user support to Five Guys users and systems
Essential Duties and Responsibilities:
• Provides Remote User Support, traveling to remote sites as necessary to provide project support for new store openings, acquisitions, sales and closures
• Furnishes Level I & II Help Desk Support
• Administers, builds and maintains access control and site security
• Provides end user support for all systems
• Supports Telecommunications clients and users
• Identifies the need for and provides user training
• Handles administrative duties including correspondence and document management
• Codes invoice and submit for payment
• Provides Compliance reporting submission
Other Duties and Responsibilities:
• May be assigned other duties to support other IT team members or those in outside departments as directed by immediate supervisor.
Essential Accountabilities:
The Systems Support Specialist requires relevant work experience with desktop and laptop hardware, printing and scanning hardware and basic networking.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
• Degree in Computer Science or 2+ years relevant work experience
• Comptia A+ Certification Preferred
• MCTS Certification Preferred
$32k-50k yearly est. 16d ago
Manager
Jersey Mike's Subs 3.9
Severn, MD job
We are looking for a Manager to join our team.!
Our perfect candidate must be a true leader, with an unwavering passion for taking care of our team members and guests better than anyone out there. A person who always seeks knowledge and goes above and beyond to obtain results in his/her business. Someone who takes pride in ensuring that our guests receive only the highest levels of quality and service each and every time they visit.
Requirements:
Ability to work a 40+ hour week
At least 18 years of age
Must be able to perform, teach and train all aspects of assistant manager, line employee positions, as needed
Ability to handle fast-paced and high stress situations in the store
Understand that in times of emergency extra hours and efforts will be required
Organize and establish priorities in the store with minimal supervision
Willing to coach and task-manage employees on store operations
Responsibilities:
Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, merchandising, food cost/loss tracking, equipment maintenance, cash handling and brand compliance.
Managers lead by example in following all company directives, such as signing up Shore Point customers, engaging current rewards customers and ensuring the entire team follows suit on a daily basis to assist in growing loyalty base and retention.
The Manager is responsible for ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently, keeping them productive and cleaning/prepping during slow times.
Managers must be self-motivated individuals who have superior leadership skills and execute systems and procedures with 100% integrity.
Managers must have excellent communications skills utilizing emotional intelligence, conflict resolution, and self control while communicating with peers, team members, and owners.
Managers help set the stage for the "temperature" of the team. They foster an efficient workplace bridled with fun, energy, problem-solving, and assist team members to reach their own highest potential in their current position.
$36k-52k yearly est. 60d+ ago
Co Manager
Wendy's 4.3
Clinton, MD job
Clinton, MS
Statement of Purpose:
The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction.
ACCOUNTABILITIES:
Sales and Profits
1.Builds sales by promoting customer satisfaction.
2.Manages costs by monitoring crew prep, production, and procedures execution.
3.Tracks waste levels by using established procedures and monitoring crew position procedures.
4.Communicates to unit manager any problems in sales and profit related to shift management.
5.Assists unit manager in executing store sales and profits plan as defined.
6.Monitors food costs to eliminate waste and theft.
Staffing
1.Hires, trains and terminates crew members to ensure adequate coverage.
2.Utilizes W.O.T.C.
3.Monitors crew turnover rate and causes; makes recommendations to the unit manager.
Quality
1.Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
2.Monitors product quality by managing crew performance and providing feedback.
Service
1.Takes service times and determines efficiency.
2.Trains crew to respond promptly to customer needs.
3.Trains crew in customer courtesy.
4.Takes corrective action with crew to improve service times.
5.Trains crew to solicit feedback to determine customer satisfaction.
6.Establishes and communicates daily S.O.S. goals.
Cleanliness
1.Trains crew to maintain store cleanliness during shift.
2.Follows store cleaning plan.
3.Directs crew to correct cleaning deficiencies.
Training
1.Trains crew in new products.
2.Assists unit manager in training new assistant managers in training.
3.Trains crew using the Crew Orientation and Training process.
4.Trains new crew in initial position skills.
5.Cross-trains crew as necessary for efficient coverage of positions during shifts.
6.Recognizes high-performing crewmembers to unit manager.
Controls
1.Follows flowcharts to ensure crew is meeting prep and production goals.
2.Monitors inventory levels to ensure product availability.
3.Maintains security of cash, product and equipment during shifts.
4.Follows store priorities set by the unit manager.
5.Follows store plan set by the unit manager.
6.Ensures proper execution of standards and procedures when managing shifts.
7.Manages shift to Q.S.C. level of 80% or better.
8.Takes appropriate action when problems are anticipated or identified.
Policies and Procedures
1.Follows procedures outlined in the Operations manual.
2.Maintains safe working conditions in store as outlined in company policies and procedures.
3.Follows company policy for cash control.
4.Reports accidents promptly and accurately.
5.Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
6.Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
Administration
1.Performs administrative duties as required by the unit manager.
2.Writes crew schedule to meet plans and objectives of unit manager.
3.Complies with company standards for crew benefits if applicable.
Maintenance
1.Follows Preventative Maintenance Program.
2.Trains and monitors crew to maintain equipment.
3.Follows procedures for reporting maintenance problems; tracks progress to completion.
Employee Relations
1.Uses consistent practices in managing performance problems with crew.
2.Manages crew in a manner which maximizes retention.
3.Follows grievance process when crew members bring problems to Co-Manager's attention.
4.Executes plans to reduce crew turnover.
5.Provides consistent crew communication.
6.Provides priorities and task assignments to crew to accomplish store goals.
7.Mentors crewmembers who express interest in leadership positions.
8.Creates/contributes to atmosphere that fosters teamwork and crewmember motivation.
Performance Management
1.Takes appropriate corrective action in response to performance problems of crew.
2.Conducts crew performance reviews on a timely basis.
EMPLOYMENT STANDARDS:
Knowledge
1. Wendy's operating systems and procedures.
2. Wendy's policies and procedures related to job responsibilities.
3. Supervisory practices.
4. Interviewing practices.
5. Crew orientation and training program.
Education
1. College degree or equivalent experience in operations.
Experience
1. 1 year of line operations experience in the restaurant industry.
2. Must be able to perform all restaurant operations positions/functions
Other
1. The Co-Manager job requires standing for long periods of time without a break.
2. The Co-Manager job requires being able to meet the requirements of all subordinate positions.
3. Must possess valid drivers license.
4. Entering and leaving vehicle multiple times
5. Physical inspections of all areas of restaurant
6. Lifting up to 50 lbs
7. Move and inspect all supplies in restaurant
8. Work in hot and cold environments (restaurant, cooler, freezer)
$31k-44k yearly est. Auto-Apply 13d ago
Shift Leader - Customer Service Associate (Restaurant)
Taco Bell-Burke 4.2
Burke, VA job
Live MAS! . . . & Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine! One of the largest US Taco Bell Restaurants & Growing Annually Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path.
We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.
Contact us today to start your Path to Success! You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards.
You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others.
Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner.
You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.
Shift Lead behaviors include: Solving customer complaints quickly and with a smile.
Providing feedback to Team Members in a positive manner.
Communicating openly and honestly with the Restaurant Management team.
Following cash, security, inventory, and labor policies and procedures.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.
or any of its affiliates.
HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin.
Must be eligible to work in this country.
$24k-28k yearly est. 1d ago
Food Champion
Taco Bell 4.2
Fort Washington, MD job
" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Team Member behaviors include:
+ Being friendly and helpful to customers and co-workers.
+ Meeting customer needs and taking steps to solve food or service issues.
+ Working well with teammates and accepting coaching from management team.
+ Having a clean and tidy appearance and work habits.
+ Communicating with customers, teammates and managers in a positive manner.
+ You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Team Member behaviors include:
+ Being friendly and helpful to customers and co-workers.
+ Meeting customer needs and taking steps to solve food or service issues.
+ Working well with teammates and accepting coaching from management team.
+ Having a clean and tidy appearance and work habits.
+ Communicating with customers, teammates and managers in a positive manner.
$27k-34k yearly est. 60d+ ago
Shift Lead - 0044
Five Guys 4.4
Five Guys job in Washington, DC
is starting at $18.00/hour +Tips +Bonus
Shift Leaders at Five Guys provide their leadership and expertise in helping our restaurant teams WOW our customers each day. They set the example and teach crew members how to maintain our high standards.
We have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone on your team by upholding our high standards and delivering an outstanding dining experience.
We're a group of people passionate about the food we serve, who we are as a company and how we work as a team. And most importantly we like to have fun!
At Five Guys, the philosophy is simple: great burgers and fries, crafted in a clean restaurant run by friendly staff. We are focused on creating an environment where all our employees take ownership of their work and have fun doing it. If you're a self-starter ready for a career that you can take pride in, apply to this stepping stone to management.
What's in it for you?
A fast-paced, high-energy environment
Competitive base pay and excellent potential bonus
A fun work environment and culture where we take food quality and food safety very seriously but do not take ourselves too seriously
Work with fresh ingredients and highest quality products
Amazing growth opportunities
Free Meals while you work
401(k), Medical, Dental and Vision based on eligibility
Click here for a detailed job description
Five Guys Operations LLC participates in eVerify. Click here for information about eVerify.
Click the following links for important information about Five Guys' participation in this program and your rights.
eVerify Notice of Participation - English
eVerify aviso de participación - Espanol
Right to Work Poster - English
Derecho al trabajo en cartel - Espanol
Know Your Rights EEO poster: ***************************
By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy.
It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons.
The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.
IND5GC
$18 hourly 60d+ ago
Director - Non-Traditional Development
Five Guys 4.4
Five Guys job in Alexandria, VA
This position will be Five Guys' first Director - Non-Traditional Development. Reporting directly to the Chief Development Officer, this individual will be responsible for growing the total net unit count of Non-Traditional locations for FIVE GUYS via collaboration with existing franchisees and recruitment of new top-tier franchisees.
This Director will be expected to create opportunities for growth through innovative, strategic thinking and strong business relationships. They will have direct accountability for targeted prospecting, lead generation, follow-up, franchisee candidate qualification, consultative selling protocols, negotiating in the best interest of the company, and managing the development agreement process.
This position will be based in the United States, and expected to travel 25% of the time and more based on business needs.
Essential Duties and Responsibilities:
• Analyze and evaluate existing Non-Traditional development processes, systems, and workflows to identify areas for improvement and optimization to enable rapid growth and cross-department collaboration.
• Play “quarterback” in a team environment to facilitate non-traditional growth by integrating the Non-Traditional business into existing systems, processes, and culture.
• Develop and maintain growth strategies for FIVE GUYS in Non-Traditional venues (airports, travel plazas, universities, military bases, etc.).
• Navigate the full development process, including FDD requirements, documentation, timelines, and stakeholder coordination.
• Source, qualify, and advance franchisee candidates using established metrics and benchmarks; driving deals from initial sourcing through execution of development agreements in a timely and efficient manner.
• Collaborate with Market Planning, Real Estate, and Operations to execute venue-specific strategies and flexible brand footprints.
• Implement targeted recruitment strategies for existing and new franchisees.
• Maintain alignment on service models and proactively engage stakeholders to secure new development commitments.
Qualifications Guidelines:
• Highly skilled with Non-Traditional, B2B Sales in a QSR environment
• Extensive knowledge of the competitive bidding process and developing Request for Proposals (RFPs)
• Ability to cultivate large national partnerships and oversee implementation strategies for successful programs
• Demonstrated ability with enterprise relationship management
• Strong ability to collaborate cross-functionally with both internal and external stakeholders
• Deep knowledge of Financial Disclosure Document Process
• Excellent Project and Program Management skills
Education/Experience:
• 4-year Degree required in Business, Marketing, or related discipline
• 3+ years of experience in food service Franchise Sales in the Non-Traditional industry
• Prior experience working with large food service providers/concessionaires for brand selection preferred
Language Ability:
The successful candidate/employee will be required to provide clarity via excellent written and verbal communication skills
Math Ability:
This position requires above average business math skills.
Reasoning Ability:
Strong fact-based communication skills with an ability to present complex data and problems in a concise, simplified, and effective manner to large audiences (internal and external)
Computer Skills:
Strong knowledge of CRM platforms, highly proficient in PowerPoint, Excel, and other relevant Microsoft Office tools. Internet savvy including the use of AI, working knowledge of geospatial data, real estate platforms, and deal tracking software.
Supervisory Responsibilities:
This position requires no supervisory responsibilities
Physical Demands:
This position may require long hours of sitting using office equipment and computers. This position will be based in the United States, with the expectation for >25% travel based on business needs.
$79k-143k yearly est. 45d ago
Service Champion
Taco Bell 4.2
Washington, DC job
Washington, DC Description-TEAM MEMBER Live Más with a career at Taco Bell! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be apart of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, Taco Bell is the perfect place to learn, grow and succeed!
We offer the following :
* A commitment to promote from within
* Training and mentorship programs
* Tuition reimbursement and scholarship opportunities
* Reward and recognition culture
* Competitive Pay
* Flexible schedules- day, night, evening, and late night shifts
* Eligibility to accrue paid vacation time
* Career advancement and professional development opportunities
* Medical benefits
* Health and Wellness programs
* 401K plan with 6% match
* PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
* Mas Earth! Commitment to a sustainable future.
The responsibilities of the team member will include:
* Interaction with customers: receiving orders, processing sales and monies, and managing customer issues.
* Preparation of products.
* Maintaining quality of product.
* Monitoring all service equipment.
* Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
* Champions recognition and motivation efforts
Requirements
The ideal candidates must want to have fun serving great food to our customers!
* Must be at least 16 years of age
* Accessibility to dependable and reliable transportation
* Excellent communication skills, management/leadership and organizational skills.
* Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
* Attendance and Punctuality a must
* Operating of cash register as needed and making change for other cashiers.
* Basic Math skills
* Complete training certification
* Enthusiasm and willing to learn
* Team player
* Commitment to customer satisfaction
* Have a strong work ethic
The range for this role is $11-$22/hour. Compensation may vary based on geographic location and experience.
$11-22 hourly 52d ago
Team Member
Taco Bell 4.2
Elkridge, MD job
Elkridge, MD Presents a neat, clean appearance, in company uniform Greets each customer they encounter with a smile and a word of welcome or departure Maintains a clean and safe environment for customers Serves customers according to all company procedures and standards
Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand
Demonstrates a positive and enthusiastic attitude with co-workers
Helps new employees through training and orientation
Demonstrates patience and understanding when training others
Keeps other employees informed about what he/she is doing
Attendance - is personally reliable
Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
Provides appropriate notice when unable to be at work
Provides written notice for being late or absent as required
Understands and uses approved time keeping system
Cooperation with Management - is open and receptive to requests, demonstrates flexibility and dependability
Demonstrates a positive and enthusiastic attitude with management
Adjusts positively to requests for change from managers
Accepts procedural changes positively and without loss of effectiveness
Alerts management to station needs
Anticipates problems and brings them to management's attention
Follows through with all commitments made
Initiative and Energy - takes action without being told, goes beyond what is simply required, maintains a high activity level
Helps others when needed without being asked
Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
Is effective working on more than one task at a time
Finishes tasks completely once begun
Suggests ideas for solving problems, improving procedures, etc.
Benefits
* 30 hours week are entitled to enroll in medical, dental and 401k benefits. 32 hours a week are entitled to PTO
* Period bonus potential up to .50 cents per hour for every hour worked
$23k-30k yearly est. 37d ago
Assistant Manager - 001496-Severna Park, MD (Severna Park, MD)
Five Guys 4.4
Five Guys job in Forestville, MD
Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by Zagat survey, but also because of its employees. We have a unique work environment where crew members and management are trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our employees become a team working in all aspects of the restaurant. We also have a unique bonus program that provides the opportunity to earn cash bonuses each quarter.
We have an open kitchen experience so it's fun and it's loud with lots of team communication.
So, what's it take to be a successful Five Guys Assistant Manager?
* People & Leadership Skills - Do you know how to lead and motivate people? This one skill set is what separates good managers from poor managers and will be the key attribute we will focus on in our interview process.
* Energy & Stamina - it's a team-based work environment and crew energy is important.
* Ability To Work At A Fast Pace - Our kitchen's have a lot going on and there's lots of on-the-line communication and job rotation. It's not for everybody.
* Good Communication - Our crew is vocal and supports and works with each other on what's happening real-time during each shift.
* Love for Great Food and Great Music - We make some of the best burgers in the biz and do it to the sounds of classic rock and roll. Yes, singing is encouraged.
* Caring About Your Teammates - Always working for the success of your team.
Qualifications:
* Minimum age: 18 years old
* High school diploma, some post high school education a plus.
* 1-2 years previous leadership experience in some capacity.
* 1-2 years experience in the food service business.
* ServeSafe Certification a plus.
* Strong references from people who have worked for you and who you've worked for.
Responsibilities:
* Financial and inventory management
* Crew assignment, training and motivation of the team during your shift
* Customer relationship management
* Full accountability for how the shift runs under your watch.
* Typically work both opening and closing shifts each week
We provide Health Insurance (including Dental and Vision options), 401K/Roth Retirement Plans with Employer Matches, Paid Personal Days, Paid Holiday Time, Complimentary Meals for you and your immediate family, Excellent Starting Pay and escalation of pay based upon performance, Voluntary Employer Sponsored Fun Outtings and Retreats, On-line and Hands-On Training Programs, and also Excellent Opportunities for Advancement.
$27k-36k yearly est. 3d ago
Hourly Shift Coordinator
Burger King 4.5
Bel Air, MD job
The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.
Summary Of Essential Duties And Responsibilities::
Profitability
Follows all cash control and security procedures (e.g. safe counting, cash drawers)
Maintains inventory by performing Daily and Weekly inventory inspections
Receives inventory truck orders
Guest
Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
People
Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance
Operations
Sets an example for Team Members by working hard to implement shift plan and drive operational results
Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
Motivates Team Members during the shift on each of the workstations
Reviews restaurant results to identify successes and areas for improvement
Ensures that restaurant upholds operational and brand standards
Qualifications And Skills::
Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
1-2 years of previous quick service restaurant experience
Demonstrated understanding of guest service principles
Available to work evenings, weekends, and holidays
Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
This job is posted via Workstream
Supplemental pay
Bonus pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Employee discount
Paid training