Five Star Bank jobs - 1,214 jobs

Five Star Bank is growing, and we're always looking for talented individuals to join our team. If you do not see a current opening at a branch or corporate office near you on our Careers page, we encourage you to apply here. Your application will be considered for opportunities in your area as positions become available. Branch Opportunities Include: Service Associate: The Service Associate role is an excellent way to begin your career at Five Star Bank. As the face of the bank in our branches, you will deliver a best-in-class customer experience while supporting day-to-day banking needs. Sales & Service Associate: The Sales & Service Associate is responsible for providing a personalized, caring client experience. This role combines relationship-building and sales with exceptional service for both current and prospective customers. Relationship Banker: The Relationship Banker is specially trained to manage customer experience from start to finish. This role focuses on developing new relationships through outbound prospecting and expanding existing relationships by proactively meeting with customers, identifying financial needs, and educating customers on solutions that support their financial well-being. Additional opportunities to explore include Banking and Wealth Management positions such as: * Branch Management * Commercial Credit - Analyst & Relationship Manager * Corporate Operations & Support * Customer Contact Center - Inbound Support * Fraud and Financial Crimes * Mortgage & Lending Operations * Wealth Management - Client Support & Operations Candidates selected to move forward in the hiring process will be required to apply to the specific job posting associated with the role being offered, in accordance with standard company hiring practices. A member of our team will reach out directly if an opportunity aligns with your background and experience.

A leading financial institution is seeking an Operational Risk Officer in New York, NY. This role involves overseeing the operational risk management for Business Banking, providing guidance on risk policies, and fostering a risk-aware culture. The ideal candidate will need to have at least 5 years of relevant experience and possess strong communication and leadership skills. Responsibilities include risk assessments, training staff, and ensuring compliance with regulatory standards. This position offers an opportunity to play a key role in the organization's risk management efforts. #J-18808-Ljbffr

**Location:**4900 Tiedeman Road, Brooklyn OhioThe Operational Risk Officer position resides in the 2nd Line of Defense within KeyCorp's Operational Risk Management group and will be responsible for executing risk oversight activities for Business Banking and various assigned operational and enterprise risk programs, projects and activities. The ideal candidate will promote a risk culture that encourages acknowledgement and recognition of operational risks and places a high priority on risk management.As subject matter expert, provide advice, consultation services and training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy, and procedure development. Perform oversight activities and assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite through its business activities. The position is responsible for ensuring operational risk program management consistent with KeyCorp's Operational Risk Policy. The position has responsibility for oversight of LOB Operational Risk programs and policies, which includes providing highly specialized guidance and oversight on current and emerging legal, regulatory, and operational risk issues, monitoring and measuring operational risk performance, and reviewing and challenging of strategy (initiative, products, third parties, clients), control design, implementation, testing, and remediation for assigned LOBs.This position is an individual contributor and reports to the Consumer Line of Business Operational Risk Oversight Director.**ESSENTIAL JOB FUNCTIONS** - Work directly with the lines of business (LOBs) to identify and assess risks, review and challenge risk assessments, provide input over controls and testing, advise on and monitor remediation activities and create reporting, ensuring line of business alignment within the Operational Risk program and framework. - Responsible for primary execution of Operational Risk oversight and help guide and influence implementation of operational policies and/or procedures to mitigate risk within appetite. - Responsible for assisting with the ongoing development and implementation of the Major Line of Business (LOB) Operational Risk teams strategic plan to accomplish its Annual Operational Risk objectives, to include among others: the development and implementation of Operational risk policies and procedures; assessment, monitoring and testing; establishment of line of business accountability and escalation and reporting processes. - Responsible for ongoing development and implementation of operational risk management topics, including such things as being the subject matter expert on operational risk activities associated with risks, controls, testing, remediation and reporting. -Actively participate in broad risk management oversight of assigned LOB.Provide direction and deliver training to line of business personnel, Risk Management staff and others on Operational Risk best practices and other relevant industry best practices. - Monitor and assess new or amended legal and regulatory requirements as they relate to Business Banking.- Responsible for review and challenge of LOB policies and procedures to ensure that they are consistent with current applicable rules, regulations, laws and are effective in mitigating related risks. - Work with the LOB to ensure the ongoing development and enhancement of risk assessments, testing, monitoring and associated plans. - Provide authoritative and consultative advice and support to management utilizing independence yet providing pro-business solutions.- Analyze and provide feedback around risks associated with the offering of new and/or enhanced products, services, processes, business initiatives and outsourced third party activities. - Responsible for proactively anticipating and responding to changes in regulations, rules and/or laws; assessing the impact of any change to the business areas and assisting them in responding to such changes. - Accountable for ensuring that line of business policies and procedures are consistent with current applicable banking and securities rules, regulations, and laws. - Respond to internal and external audits, exams and requests for information and provide review & challenge of any line of business responses to internal and external audits. Assist in the evaluation of audit and examination findings and implementation of corrective action and needed responses. - Assist in the response to ongoing regulatory and legal inquiries and investigations. - Develop and maintain positive working relationships with internal clients, staff, peers, other risk partners, and LOB senior management. - Maintain relationships with industry peers and regulatory bodies. - Escalates promptly to appropriate senior management or appropriate risk committee any material breaches of applicable laws, rules, policies or standards with actual or potential operational risk impact, and necessary correction action. - Acts as Operational Risk Subject Matter Expert on any assigned Subcommittees and/or Working Groups. - Provide leadership and/or support on special projects, as assigned. - Proactively works with assigned business unit management to identify and assess the operational risks associated with business activities, ensuring alignment with the Corporate Operational Risk Framework, including: • Advising LOBs on operational risks and controls and key risk indicators. • Advising LOBs on operational risks related to new products and/or services and business initiatives. • Advising LOBs on operational risks related to outsourced third party activities. • Providing reporting to executives LOB partners on a periodic basis - Conducts review and challenge activities and escalation, including independent testing as required. - Manage 2nd LOD requirements related to the Governance, Risk & Compliance application and Risk Assessment Processes. - Other duties as assigned **REQUIRED QUALIFICATIONS** - Bachelor's degree in business, finance, or economics or commensurate experience is required. - Minimum 5 years industry experience, ideally within Operational Risk, Enterprise Risk, or line of business risk functions.- Proven ability to work collaboratively and productively across the organization- Outstanding active listening skills- Ability to effectively manage competing priorities within a fast-paced environment, including supporting client workflows and transactions while ensuring sound business practices are applied to mitigate risk within appetite- Demonstrated ability to work with internal and external auditors and regulators.- Ability to effectively communication and influence at all levels of the organization- Ability to think strategically coupled with the ability to drive to execution- Ability to foster and encourage collaboration between multiple risk disciplines- Ability to view risk holistically within a dynamic, fast paced team environment- In-depth practical knowledge of internal controls, risk assessments and operational and compliance processes, and applicable techniques for implementation of regulatory, compliance and legal requirements and operational processes. - Strong leadership and relationship management skills including the ability to lead up and across the organization - Proven ability to have, maintain, and establish strong contacts within the industry so as to be aware of current industry issues and practices**PREFFERED QUALIFICATIONS** - MBA, Law Degree or other relevant advanced education- Current and practical knowledge of the various processes involved in Front and Back Office operations relating to the Business #J-18808-Ljbffr

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client Collaborates effectively to get things done, building and nurturing strong relationships Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Is confident in identifying solutions for new and existing clients based on their needs Communicates effectively and confidently and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking) Applies strong critical thinking and problem-solving skills to meet clients' needs Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manages time and capacity Focuses on results while acting in the best interest of the client Can be flexible to work weekends and/or extended hours as needed Desired Qualifications: Experience in financial services and knowledge of financial services industry, products and solutions One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals Six months of cash handling experience Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance Skills: Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This role is responsible for identifying and evaluating prospective clients for the Client Employee Banking and Investing Program by partnering with internal stakeholders and leveraging data-driven insights. The position involves engaging with corporate clients and senior executives to present program benefits, manage contracts, and coordinate approvals across legal, compliance, and risk teams. Acting as a subject matter expert, the individual will build and maintain strong relationships with internal partners to support seamless program delivery. Additionally, the role oversees implementation, monitors client development activities, and ensures alignment with broader business initiatives. Responsibilities: Partner with Corporate Banking Client Managers, ECRT, GWIM Financial Advisors, and Financial Wellness Partners to identify and evaluate clients for the Client Employee Banking and Investing Program. Manage data-gathering processes such as deposit analytics and business case development to secure internal approvals for targeted clients. Build and maintain a pipeline of prospective clients, ensuring alignment with program goals and strategic priorities. Conduct client research and prepare for meetings to effectively present program benefits to senior executives and decision-makers. Serve as a Consumer Bank subject matter expert, fostering strong relationships with internal partners including GCB/GCIB Client Managers and Financial Advisors. Lead contract negotiations and coordinate with legal, compliance, and vendor management teams to ensure timely approvals and execution. Required Qualifications: Minimum of 3 years of experience in business development or client development roles. Demonstrated ability to successfully manage a portfolio of clients and drive engagement. Proven track record in prospecting, relationship building, and closing successful transactions. Strong professional sales skills, including strategic planning, execution, and follow-up. Solid foundation in finance, marketing, and internal controls. Experience with financial modeling and data analysis. Excellent oral and written communication skills. Demonstrated leadership and ability to influence cross-functional teams. Skilled in organizing, facilitating, and negotiating with cross-enterprise teams to onboard new clients. Desired Qualifications: Bachelor's degree in business, finance, or economics preferred. Master of Business Administration (MBA) desirable but not required. Active participation in Opportunity & Inclusion organizations and volunteer initiatives. Strong public speaking skills with the ability to present confidently to diverse audiences. Established networking relationships across the enterprise, particularly with centers of influence within the Consumer Bank. Skills: Collaboration Executive Presence Oral Communications Presentation Skills Problem Solving Attention to Detail Continuous Improvement Influence Product Management Strategic Thinking Business Analytics Innovative Thinking Market Analysis Process Management Reporting Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544) Pay and benefits information Pay range$113,000.00 - $165,100.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Activism & Raid Defense team advises executives and boards of directors of public companies on shareholder activism, hostile and contested M&A, and other shareholder advisory matters. This role will be responsible for performing financial, statistical, corporate governance, and shareholder analyses, conducting research, and preparing client presentation materials. The ideal candidate is detail-oriented, analytically driven, and eager to learn about the dynamic field of activism defense within investment banking. Responsibilities: As an Analyst in the M&A Activism & Raid Defense team you will: Play a key role defending clients in live activism defense situations, including proxy fights and hostile and contested M&A transactions. Create client presentations regarding shareholder activism. Assist clients in preparing for hostile activity, including preparing activism vulnerability assessments across a range of factors including TSR, valuation, operational performance, capital return, leverage, M&A/divestitures, takeover defenses, governance, board and ESG to identify companies that may be targeted by activist investors and help formulate corresponding rebuttals to potential activist arguments. Conduct in-depth research on activist investors, market trends, and potential risks that clients may face. Collect, organize and analyze financial data to support recommendations and strategy development. Assist in coordinating information flow and execution in collaboration with industry groups. Serve as a key resource working closely with Associates, VPs, and Directors to create client deliverables and meet ad-hoc client requests. Skills/Experience: 0-1 year of relevant experience in Investment Banking Bachelor's degree or equivalent degree and/or work experience Proficient in Microsoft Office, especially Excel Analytical Thinking Data Visualization Financial Analysis Oral Communications Profitability Analysis Attention to Detail Business Acumen Business Analytics Data Quality Management Financial Forecasting and Modeling Due Diligence Market Analysis Process Management Recruiting Research Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range$110,000.00 - $125,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks. The Market Client Relationship Manager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff. Responsibilities: Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit Oversees the client service experience and reviews the approval of new client accounts Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Specific responsibilities include, but are not limited to: Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill Managing the branch's Wealth Management Client Associates and Service Support Staff Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge Coaching teams to deliver a modern, digital first service model focusing on client satisfaction Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise Managing the daily operations ensuring compliance to industry regulations, and policies and procedures Required Qualifications: Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted Minimum of 5+ years professional experience Key Qualifications for the role: Current or previous Merrill Wealth Management experience strongly preferred Self-motivated and client centric Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.) Prior trend analysis experience Strong customer service and communication skills Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate Desired Qualifications: Bachelor's degree or equivalent work experience Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Skills: Compensation Analysis Performance Management Process Performance Management Referral Management Workforce Planning Due Diligence Internal Audit Review Leadership Development Recruiting Risk Management Client Management Customer Service Management Employee Counseling Succession Planning Trade Operations Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - NEW YORK - 75 ROCKEFELLER PLZ (NY3075) Pay and benefits information Pay range$115,000.00 - $160,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full time within the financial center. Key responsibilities include delivering First Mortgage and HELOC lending products in person or by telephone and providing products such as Auto Loans, Credit Cards and Core Banking products. Job expectations include effectively balancing sales performance, operational risk, and client relationship care. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs Responds to client requests and makes referrals to appropriate internal partners based on client needs Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience Required Qualifications: Minimum of 2 years of mortgage origination experience. In lieu of this requirement, has previously held the role of: Home Service Specialist II, Lending Client Associate, Lending Client Support Manager, Lending Specialist, Senior Banker, Business Solutions Advisor or Financial Solutions Advisor at Bank of America for 1 year Knowledge of credit and home lending requirements Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively. Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone. Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information. Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution. Strong written and verbal communications skills. Ability to handle ambiguity and adapt to changing circumstances. Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic. Can be flexible to work weekends and/or extended hours as needed. A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally. Ability to learn and understand technology. Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies. Desired Qualifications: Experience working in a financial center where goals were met or exceeded. Knowledge in analyzing and comprehending complex financial data and providing financial alternatives. Knowledge of banking products and services. Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government) Structuring, Processing, underwriting and closing procedures Federal regulations governing real estate lending FHA and HUD guidelines Other Lending Products (Credit Card, Vehicle Loans) Strong computer skills including MS applications and previous experience utilizing laptop technology. Skills: Client Management Client Solutions Advisory Customer and Client Focus Referral Identification Risk Management Client Experience Branding Credit Documentation Requirements Credit and Risk Assessment Pipeline Management Referral Management Attention to Detail Collaboration Issue Management Prospecting Relationship Building Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - Staten Island - 2895 RICHMOND AVE - RICHMOND SHOPPING CENTER BC (NY5289) Pay and benefits information Pay range$25.00 - $29.61 hourly pay, offers to be determined based on experience, education and skill set.Formulaic incentive eligible This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee's performance against defined metrics.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Purpose: The Quality Control Specialist is responsible for ensuring the accuracy, completeness, and regulatory compliance of documentation, as well as verifying Jack Henry CORE system information inputs, related to new deposit account setups and any account maintenance performed by Business Units. This includes reviewing new and existing Customer Information Files (CIF), Customer Identification Program (CIP) records, and all supporting source documentation in accordance with internal procedures and regulatory guidelines. The specialist is also responsible for indexing CIF and account level documentation into the central repository to ensure proper organization, accessibility, and audit readiness. Essential Functions: Image deposit account documentation received from the business units ensuring the documents have required information for indexing. Index CIF and account level documentation into the central repository for proper organization, accessibility, and audit readiness. Review set up of Customer Information Records for new customers established in the Banking system by Bank staff ensuring accuracy, integrity and required source documentation for customer titling. Reviews all deposit account setups for accuracy and completeness and compliance with regulatory requirements and internal procedures to minimize risk to the bank and identify fraudulent activity (account types include but not limited to Corporate, Minor (NYUTMA), Funeral/Burial, Representative Payee and Trust accounts). Confirms that Branch staff have submitted proper Customer Information Program (CIP) paperwork for all new customers as well as existing customers that have not previously been verified. Verifies each CIP form submitted for the required five (5) points of ID as required by the Anti Money Laundering Policy. Verifies that all required Beneficial Ownership is identified, captured in the system and has appropriately filled out paperwork to meet the Bank Secrecy Act (BSA) requirements; Works with the BSA staff to identify and resolve issues in order to comply with required standards. Utilizes the ancillary systems within the Bank's core system to track missing source documents related to maintenance performed to the customer information file and missing CIP forms. Collaborate with Branch staff on efficiencies to reduce the occurrence of missing documents. Analyzes resubmitted documents to ensure requirements are met. Review Reports as required to confirm that all source documents have been submitted for maintenance performed, (i.e. name changes, address changes and relationship additions and removals) and maintains appropriate documentation retention schedule. Verifies and maintains documentation related to Stop Payments and Holds on accounts, and. removes items that do not have appropriate documentation. Conduct miscellaneous reviews and analysis as needed, utilizing a variety of system generated reports to ensure adherence to internal procedures and regulatory guidelines. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. This is not exhaustive. The Quality Control Specialist may be required to perform other duties as assigned, including supporting other talent development and planning work that supports business success. Job Related Qualifications: Required: Education: High School Diploma or equivalent Prior Experience: 6 months: Banking or Financial Industry experience Licenses or Accreditation : N/A Preferred: Education: High School Diploma or equivalent Prior Experience: 1+ Year: Banking or Financial Industry experience specific to account opening/maintenance and related documentation Licenses or Accreditation: N/A Competencies: Strong verbal and written communication skills. High level of attention to detail with the ability to follow detailed procedures and ensure accuracy. Strong organizational skills with the ability to multitask and prioritize to meet assigned deadlines. Strong time management skills with an ability to self-motivate to stay on task. Experience with Windows-based PC's and Microsoft Office Suite including Microsoft Outlook with the ability to learn new and existing banking software. Ability to work with all levels of staff including leadership. Responds to requests for information in a timely and professional manner. Physical Requirements: Able to regularly sit for prolonged periods of time. Extensive computer usage is required. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance. This job description is not exhaustive. The Quality Control Specialist may be required to perform other duties as assigned.

Purpose: Five Star Bank's Summer Associate Program is designed to develop the next generation of financial services professionals to help us advance our vision of being an independent, high-performing community bank. As a Banking Operations Summer Associate, you'll gain hands-on experience supporting the bank's core operational functions, including deposit operations, payment processing, account servicing, and quality control. You will support the Operations team to help ensure transactions are processed accurately, internal service levels are met, and regulatory standards are upheld-all of which are essential to delivering a strong customer experience. Essential Functions: Support day-to-day banking operations, including tasks related to deposit operations, item processing, and account maintenance Assist with reconciling transactions, processing exceptions, and performing quality checks Help research and resolve internal inquiries related to transaction activity and account servicing Contribute to the review and enhancement of standard operating procedures across multiple operational functions Participate in the processing and verification of ACH transactions, check clearing, stop payments, and returned items Collaborate with cross-functional teams to ensure service and compliance standards are consistently met Assist with operational reporting, documentation, and process involvement initiatives What We're Looking For: Currently pursuing a degree in Business, Finance, or a related field Candidates must be available to work a hybrid work model, 40 hours per week for the duration of the program starting in June Occasional travel within corporate footprint (Warsaw, Buffalo and Rochester) will also be required At least 1 year in one or more club(s), volunteerism efforts, or other activities outside of the classroom Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Proficiency in Microsoft Excel. Interest in banking operations Self-starter with a collaborative mindset and attention to detail Curiosity, initiative, and a desire to learn in a fast-paced environment. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example and serve in every facet of work. What You'll Gain As a Banking Operations Summer Associate, you'll gain real-world experience in banking and deposit operations, working alongside seasoned professionals on meaningful projects. The program offers exposure to senior leadership and valuable mentorship opportunities, helping you build connections and insights that extend beyond the summer. Most importantly, you'll have the chance to contribute to meaningful work that makes a difference for our clients and our community. This job description is not exhaustive. The Summer Associate may be required to perform other duties as assigned.The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

IT Support Specialist Reports To: IT Support Manager Department: Technology Services FLSA Status: Non-Exempt Purpose : The IT Support Specialist is responsible for end user hardware and software installation, troubleshooting and repair, as well as network management. The IT Support Specialist provides technical support to employees and guides non-technical workers in the use of information systems. Supervisory Responsibilities : Degree of Supervision Received: Moderate Supervision Received (title): IT Support Manager Degree of Supervision Given: None Supervision Given to (Titles): N/A Essential Functions : Responsible for documentation, testing, implementation, updating, or modification of client technology based on end user or system design specifications. Delivers, installs, maintains, and supports user technology including but not limited to PCs, phones, mobile devices, printers, and other peripheral devices. Provides telephone and on-site client support in accordance with IT Support service level agreements. Provides end user training and education using industry best practices. Responds to support queue for proper resolution or escalation of issues in support of service level agreements. Maintains, installs, troubleshoots, and repairs telephony and integrated network devices as needed. Monitors and reports on the performance, support and status of hardware and software usage and other measures as appropriate or requested. Maintains IT hardware and software asset management by performing annual branch reviews of all technology equipment, software/OS updates, network layout diagrams and location floor plans. Provides user applications support, user configuration maintenance, printer queue management, email support, phone and network maintenance and setup. Enforces company IT Security policies to ensure the confidentiality, integrity and availability of all computer systems and data. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. This job description is not exhaustive. The IT Support Specialist may be required to perform other duties as assigned. Job Related Qualifications - Education and Prior Experience : Required: Education: High School Diploma Prior Experience: 3+ years of experience working with Microsoft operating systems, databases, and Office applications or experience in supporting and troubleshooting Intel based client technology. Licenses or Accreditation : Valid NYS Driver's License Preferred: Education: Associate Degree in Information Systems or related field Prior Experience: 3+ years of related experience in a banking for financial services industry Competencies : Ability to meet and maintain compliance with Company standards for the operation of motor vehicles in connection with performing job requirements. Strong verbal and written communication skills. Ability to work with all levels of staff and management and present information in an effective concise manner to employees with diverse skill sets. Ability to work in a demanding, fast-paced environment, manage multiple priorities and change focus quickly to meet established deadlines. Responds to requests for information in a timely and professional manner. Ability to take initiative in problem solving and produces practical decisions and solutions. Ability to prioritize, work, act and make decisions independently. Physical Requirements : Able to regularly sit for prolonged periods of time. Able to lift up to 60 lbs. Able to travel: Frequently Extensive computer usage is required. Occasional bending, stooping or reaching overhead. Able to climb and work on a ladder.

Join the Five Star Bank Team as a Sales & Service Associate At Five Star Bank, we believe in more than just banking - we believe in building lasting relationships and making a positive impact in the communities we serve. As a Sales & Service Associate, you'll do more than handle transactions - you'll be a trusted advisor, helping customers achieve their financial goals through personalized service and smart solutions. What You'll Do Support Daily Banking Needs: Process deposits, withdrawals, payments, and account service requests with professionalism and accuracy. Deliver Personalized Financial Guidance: Engage in meaningful conversations to understand customers' financial goals and recommend appropriate solutions. Open New Accounts: Assist customers with opening personal and small business accounts, and support lending applications in line with bank standards. Promote Digital Tools: Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs). Represent Five Star: Participate in local events and branch outreach to strengthen our connection to the community. Refer with Purpose: Identify complex needs and connect clients to Relationship Bankers or other business partners. Ensure Compliance: Follow regulatory requirements, bank policies, and operational procedures - including assigned compliance training. Maintain Operational Excellence: Support secure cash handling, audit readiness, and general branch functions to ensure smooth daily operations. What We're Looking For High School Diploma or GED required. At least 2 years of experience in a customer-facing role, preferably in banking, retail, hospitality, or sales. Confidence balancing service and sales responsibilities with a customer-first approach. Excellent communication skills with a consultative mindset. Comfort using digital tools and helping others navigate technology. A team player who is detail-oriented, self-motivated, and adaptable. Licensing Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations. Familiarity with banking or teller systems is a plus; training and support are provided. Physical Requirements Ability to stand for prolonged periods. Ability to lift between 1-10 lbs regularly, occasionally up to 30 lbs. Extensive computer and phone use. Ability to travel between office locations as needed. Repetitive motions may be required. Schedule Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs. May involve occasional travel to nearby branch locations based on staffing needs. Why Five Star Bank Community Commitment: Make a difference through programs like Work of Heart week, where associates volunteer with local organizations. Career Growth: Clear advancement opportunities into roles such as Relationship Banker. Stability: Being in business for over 200 years. Comprehensive Benefits: 17 Days of PTO and 11 Company-Paid Holidays Medical, Dental, and Vision Insurance Health Savings and Flexible Spending Accounts Retirement Savings Accounts including Pension and 401(k) Plans Company-Paid Life Insurance and Disability Coverage Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance) Tuition Reimbursement and Employee Referral Program Wellness Reimbursement and Star Volunteer Program Employee Banking Perks Ready to make a difference? Apply today and join a team that values service, community, and growth. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Purpose : The Director of Enterprise Risk is responsible for supporting the Chief Risk Officer in all matters regarding the management and evolution of the Company's Second Line of Defense Enterprise Risk function and is a key member of the senior leadership at Five Star Bank. Areas of oversight include, but are not limited to: the development, execution and maintenance related to the areas of risk which include the Enterprise Risk Management (ERM), Third Party Risk Management (TPRM), New Products and Services, Change Management and Model Risk Management Program(s), Policies, Governance, Risk Appetite and Management Projects. In addition, this position will provide insight and guidance to all Second Line functions will track/manage enterprise risk related initiatives including regulatory and audit/risk related issues management. The Director ERM will also serve as backup for the CRO, as called upon by Executive Management, when the CRO is unavailable. Essential Functions : Ensure compliance with the Company's Enterprise Risk Management (ERM) Program Oversee the development and continued evolution of the Company's ERM Program and associated processes, including the advancement of policies and procedures for risk identification / risk assessment, reporting and mitigation or acceptance. Oversee the development and update of the Company's Risk Appetite Statement (RAS) at least annually for Board of Directors approval. Ensure alignment of RAS and Strategy. Develop processes to monitor and report alignment with the RAS and mitigating activities by risk owners. Support supervisory examination requests and act as a centralized point of contact managing the responses to applicable enterprise risk regulatory examination requests. Provide review and comments on applicable regulatory submissions to ensure proper alignment with supervisory expectations. Oversee the Company's Third-Party Risk Management (TPRM) Program and associated processes, including the advancement of policies and procedures for vendor management, reporting and risk mitigation. Oversee the Company's New Product Approval governance processes. Oversee the Company's risk structure and governance. Oversee the Company's Model Risk Policy Governance processes. Oversee the Company's Change Management processes, program and lead the bank's change advisory board. Participate in the Company's Allowance for Credit Losses Working Group and associated model process. Participate in the Company's commercial real estate portfolio stress test working group. Present to committees of Management and the Board of Directors as necessary regarding matters of risk identification, assessment, reporting, mitigation or acceptance. Manage daily functions of ERM and TPRM including staffing, performance management, problem resolution and other managerial functions customary to the Company's goals, practices and culture. Drive and participate in continual improvement projects across various second line of defense workstreams to meet regulatory and management expectations. Assume responsibilities for Chief Risk Officer as called upon by Executive Management in instances where the CRO is unavailable. Train, mentor and develop ERM and TPRM staff. Review (as appropriate) work prepared by staff ensuring quality and compliance with the ERM Program. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications - Education and Prior Experience : Required: Education: Bachelor's Degree in Finance, Business, Economics or related field Prior Experience: 10+ years of Risk Management, Bank Regulatory, Policy Development, or Internal Audit including SOX Testing and Control Implementation Competencies : Solid knowledge of the financial markets and regulatory environment. Excellent verbal and written communication skills. Ability to effectively communicate with external regulatory bodies. Expert knowledge of bank supervision and examination processes. Strong research skills and analytical capabilities. Ability to assimilate and interpret analysis and trends in order to reach conclusions regarding the type and magnitude of risk across all risk types and businesses for strategic decision-making purposes. Strong relationship management skills and team-orientation. Superior time management skills, with ability to effectively prioritize to meet established deadlines. Proficient with Microsoft Office applications, especially Excel and PowerPoint, including the ability to learn new and existing banking software. Knowledge of current expected credit losses (CECL) methodologies and federal guidance as well as commercial portfolio stress testing processes. Physical Requirements : Able to regularly sit for prolonged periods of time. Able to travel occasionally. Extensive computer usage is required. Limited domestic travel to conferences may be required. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance. This job description is not exhaustive. The Director of Enterprise Risk Management may be required to perform other duties as assigned.

Purpose: The Commercial Loan Servicing Processor 1 is responsible for the coordination of paper and digital loan documents. This position will maintain commercial loans throughout the life of the loans. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing. Create and work monthly reports to be distributed to the Operations area and other departments as appropriate. Essential Functions: Coordinate incoming mail to Loan Servicing and distribute accordingly. Coordinate loan closing documents with packages from the loan closers and update closing log. Perform a thorough review of all information related to Commercial loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed. Perform next day review of loans booked to the core system. Complete Daily maintenance requests via Salesforce and outlook Maintain collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system to track and follow up on any identified exception items. Organize documents for scanning. Work with File Room personnel to upload closing document packages to Synergy after booking and ensure imaging is complete, legible and labeled accurately. Complete UCC filings and continuations, initiate vehicle lien filings, track lien status and resolve filing issues. Maintain and work a pending file of follow-up items. Perform next day review on maintenance performed by other processors. Provide support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications: Required: Education: High School Diploma or equivalent Prior Experience: 1+ years in Banking Environment Licenses or Accreditation : N/A Competencies: Excellent verbal and written communication Strong analytical and problem-solving skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Responds to requests for information in a timely and professional manner Working knowledge of Microsoft applications with ability to learn new and existing Banking software Physical Requirements: Able to regularly sit for prolonged periods of time. Able to lift 20 lbs. Extensive computer usage is required. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Loan Servicing Processor 1 - Commercial may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Must be based out of the NYC office This Technology Delivery Executive is responsible for building and leading technology teams and maximize the value delivered through multiple programs. The Executive will focus on delivery tech portfolio prioritized by the business, drive technology innovation while collaborating with the global teams and ensuring the successful delivery of projects in alignment with business objectives. Collaboration in the developing of pilots and layout execution and adoption roadmap is also required. The Executive is accountable for the architecture and strategy that establishes an effective maintenance of critical data by leading teams to design and implement data driven strategies that enable business growth for Global Corporate and Investment Banking (GCIB). The executive will drive adherence to data standards, adoption of data management capabilities, optimization of data processing, and delivery of insights to the business and will leverage the use of analytics, data mining, big data, data visualization and other data technologies to deliver value added insights to GCIB. Key responsibilities: Understand the Global Corporate and Investment Banking (GCIB) business strategy, business model, operating model and key processes. Collaborate with key stakeholders across the organization to understand where efficient processes are needed. Identify opportunities immediate efficiencies can be delivered to drive business growth. Apply understanding of the current business, industry context, data vendors, technologies, and regulatory context, to develop capabilities and define delivery roadmap. Develop and implement data capabilities based on current and future data needs. Ensure compliance with Data Privacy (MNPI) and regulatory requirements. Partner with other senior leaders to prioritize remediation work to enable data compliance. Lead cross-functional efforts to improve known integration gaps. Work with senior management of other groups as needed to drive data management and data processing improvements across the Enterprise. Lead large and multifunctional workstreams and projects to design strategy & architecture artifacts to deliver expected business case and value proposition while adhering to enterprise standards. Collaborate across enterprise to design and build sustainable solutions; foster a culture of reuse, and collaboration across lines of business. Required Qualifications: Minimum of 15 years of people management experience. Experience in Corporate and Investment Banking and Capital markets Solid understanding of Corporate and Investment Banking Operations . Proven track record in leading and delivering on sizeable scale initiatives , driving innovation within the corporate and investment banking environment . Strong leadership and experience of line management of large teams (direct and matrixed) Familiarity and experience with Agile Experience in change management and leading transformation initiatives. Ability to collaborate with cross-functional teams, Senior Executives , Business Stakeholders and Third party vendors to align technology initiatives with business goals. Excellent writing and verbal communication skills. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals. Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations. Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success. Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization. People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance. Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability. Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs. Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage. Skills: Decision Making Strategic Thinking Strategy Planning and Development Delivery Focused Drives Engagement Influence Issue Management Oral Communications Relationship Building Financial Management Regulatory Compliance Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540) Pay and benefits information Pay range$175,000.00 - $325,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Collection Adjuster 1 - Consumer Reports To: Consumer Collection Manager Department: Retail Lending - Collections FLSA Status: Non-Exempt Purpose : The Consumer Collection Adjuster 1 is responsible for managing delinquency to acceptable levels in accordance with established Department goals and objectives. Must strictly adhere to all Bank policies and procedures, in addition to all State and Federal mandates and requirements. This position will work with borrowers in providing financial counseling and to implement structured repayment plans to bring the borrower's loan status to current and to encourage a future banking relationship. Supervisory Responsibilities : Degree of Supervision Received: Extensive Supervision Received (title): Consumer Collection Manager Degree of Supervision Given: None Supervision Given to (Titles): N/A Essential Functions : Contact delinquent borrowers to arrange for timely repayment. The majority of the contact is initiated though telephone contact. Letters and approved e-mails are other permissible contact options. A measurable goal is the expectation for borrower contact via telephone: Example - An average of 135 calls per day. Obtain updated borrower information. Verify information with each interaction. Utilize standard collection practices when attempting to located borrowers such as: skip tracing tools and techniques; approved social media outlets; and approved and authorized references and third parties. Fully, clearly and concisely document all borrower interactions and conversations. Fully disclose all collection activity. Solid knowledge of regulations governing collection activity such as, but not limited to: FDCPA, SCRA, Privacy, Fair Lending, and Identity Theft. Must ensure strict adherence is critical to avoid sanctions, fines and penalties both from a Bank and personal liability standpoint. Resolution of delinquency; NSF items; returned electronic payments; all for the purpose of reducing delinquency and avoiding losses. Creation of repayment/workout plans that are both good for and reasonable for the borrower and the Bank. Daily review of delinquent queues and borrowers to identify potential/y serious problems; to receive immediate repayment and to schedule future payments. A measurable goal is the expectation for acquiring electronic payments: Example - 200-250 per month. Define problems, collect data, establish facts. Promptly respond to all inquiries. Research borrower inquiries and resolve payment posting issues. Provide loan history information and explanations. Work closely with peers across the Bank to provide the best possible borrower experience. Develop solid working relationships with: Branches, Loan Servicing, Banking Center and Systems Analysts. Educate borrowers on the resolution process - provide assistance and alternatives, fully describe and detail eligibility for relief options: Extensions/deferments, government established relief programs, charitable organizations, and debt counseling agencies. Provide assistance to ensure the most accurate borrower information and records: Change of Address Forms, Extension/Deferment Forms, Due Date Change Requests, Authorization for Preauthorized Payments, and Repossession Request Forms. Identify potential loss situations by securing pertinent borrower information, and by analyzing financial data. Determine the probability of timely repayment - income vs debt. Proactively alert management to possible fraud situations. Formulate plans and seek approval by working closely with management. Must perform all tasks and responsibilities by working in a partnership with peers, management, Loan Servicing and Call Center teams. Values must align with working in a true team environment to consistently deliver a superior quality of service. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. This job description is not exhaustive. The Collection Adjuster 1 - Consumer may be required to perform other duties as assigned. Job Related Qualifications - Education and Prior Experience : Required: Education: High School Diploma or equivalent Prior Experience: 2+ years of Collection, Banking, Customer Service, Call Center, Sales, Auto Financing, Collection Agency, Law Firm, Credit Union Preferred: Education: Associate Degree in business or related field Prior Experience: 2+ years of Collection, Banking, Customer Service, Call Center, Sales, Auto Financing, Collection Agency, Law Firm, Credit Union Competencies : Strong verbal and written communication skills. Demonstrated customer service skills. Basic knowledge of the collection function. Working knowledge of Microsoft Office, Windows operating system, and Excel applications with the ability to learn new and existing Banking software. Analytical ability to interpret data and to make sound decisions and logical recommendations. Excellent negotiation skills with the ability to overcome objections. Strong organizational skills. Ability to work in a fast- paced, high volume environment with specific measurement performance goals. Follow through, accountability, integrity, empathy, accuracy, attention to detail and problem solving are required skills. Physical Requirements : Able to regularly sit for prolonged periods of time. Extensive computer usage is required. Ability to work: Evenings Occasionally Weekends Occasionally

Compensation for this role is primarily variable and based on commissions. Mortgage Originator Department: Residential Lending Purpose : At Five Star Bank, our people are our greatest competitive advantage. As a Mortgage Loan Originator, you will use your expert knowledge of mortgage products and services and an advice-led approach to deliver personalized residential real estate solutions and build lasting relationships. As a Mortgage Loan Originator, you will drive productive sales and service activities, develop new business by educating existing and potential clients and exemplify Five Star Bank's HEART values. The ideal candidate will possess a referral source network and/or target audience whose mortgage needs can be satisfied with a traditional array of products sold on the secondary market including but not limited to Freddie Mac, FHA, VA, USDA and SONYMA. Essential Functions : Develops new business by cultivating leads from external referral sources such as realtors, home builders, attorneys, and financial planners. Maintains an ongoing relationship with these sources to foster ongoing referral business. Works with internal business partners such as branch staff, commercial lenders, small business lenders and wealth management staff, to identify prospects and leads. Stays knowledgeable on Bank products and services and actively contributes to business development goals through cross sell opportunities, submitting referrals to other lines of business. Keeps current and compliant with industry standards and government regulations and serves as subject matter expertise with all mortgage products such as Freddie Mac, Sonyma, VA, FHA, and USDA. Adheres to bank policies and procedures. Actively promotes Five Star Bank projecting a positive and professional image through participation in relevant community and professional activities to expand and enhance networking opportunities for generation of leads and community interest. Interviews loan applicants and assists applicants with identifying the products that best meet their needs. Collects financial data & documents and submits a complete loan application for processing. Monitors the loan process from origination to closing acting in the role of liaison between the Bank and the applicant. The CRM tool for Five Star Bank is Salesforce. The originator will receive training on the system and is expected to know how to send and receive referrals from this system. They are expected to use Salesforce in their daily correspondence with other internal partners at the Bank. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high performance behaviors of teamwork, leading by example and service in every facet of work. Job Related Qualifications - Education and Prior Experience : Required: Education: High School Diploma. Bachelor's Degree preferred. Prior Experience: 1+ years in the financial services industry. Prior Mortgage experience preferred. Licenses or Accreditation: Register with Nationwide Mortgage Licensing System Registry (NMLS) and obtain a unique identifier that is provided to consumers in accordance with all SAFE Act requirements. Renew registration with NMLS annually. Maintains and updates personal registry information as necessary to include name changes, employment changes, etc. Competencies : Excellent verbal and written communication skills Excellent organizational skills with the ability to work well under pressure and manage multiple priorities to meet established deadlines Ability to develop strong working relationships and interact with all levels of staff and management Possess analytical ability to interpret and utilize data to make appropriate recommendations ensuring compliance with regulations and policies/procedures Strong sales orientation while being customer focused; strong servicing skills Possess a high level of attention to detail to ensure accuracy Working knowledge of Microsoft Office applications and loan origination systems with the ability to learn and utilize new and existing banking software applications Physical Requirements : Able to regularly sit for prolonged periods of time. Able to regularly stand for prolonged periods of time. Able to travel occasionally throughout the footprint. Extensive computer usage is required. Ability to work: Evenings - occasionally Weekends - occasionally This job description is not exhaustive. The Mortgage Originator may be required to perform other duties as assigned.

Purpose: The Credit Analyst III is responsible for applying a high-level understanding and knowledge of commercial credit analysis in supporting the Bank's Commercial Lending staff with more complex lending deals. The Credit Analyst III is also responsible for providing guidance to other Credit Analysts while supporting Management with Department expectations. Essential Functions: Conduct thorough credit assessments of individuals and businesses, utilizing financial statements, credit reports, and market analysis. Prepare comprehensive credit analysis reports that summarize findings and provide actionable insights. Evaluate the creditworthiness of potential borrowers and recommend terms and conditions for credit approvals. Monitor existing loan portfolios, identifying trends and potential risks, and reporting findings to management. Collaborate with relationship managers and other stakeholders to ensure informed decision-making in the lending process. Stay updated on industry trends, regulatory changes, and economic factors that may impact credit risk. Develop and maintain credit risk models and scoring systems to enhance credit assessment processes. Mentor and train junior analysts, providing guidance on best practices and methodologies in credit analysis. Job Related Qualifications: Required: Education: Associate's degree in Finance, Accounting, Business Administration, or a related field. Prior Experience: 4 years of experience in commercial credit analysis. Competencies: Strong analytical skills with the ability to interpret complex financial data and provide insightful recommendations. Proficient in financial modeling and analysis tools, as well as credit assessment software. Excellent communication skills, both written and verbal, with the ability to present findings to various stakeholders. Strong attention to detail and a commitment to accuracy and quality. Ability to work independently and manage multiple projects simultaneously in a fast-paced environment. Physical Requirements: Able to regularly sit for prolonged periods of time. Able to regularly stand for prolonged periods of time. Extensive computer usage is required. Ability to work: Evenings Occasionally Weekends Occasionally Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long Term Disability, and Short Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Credit Analyst III may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client Collaborates effectively to get things done, building and nurturing strong relationships Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Is confident in identifying solutions for new and existing clients based on their needs Communicates effectively and confidently and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking) Applies strong critical thinking and problem-solving skills to meet clients' needs Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manages time and capacity Focuses on results while acting in the best interest of the client Can be flexible to work weekends and/or extended hours as needed Desired Qualifications: Experience in financial services and knowledge of financial services industry, products and solutions One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals Six months of cash handling experience Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance Skills: Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40