Five Star Bank jobs in Rochester, NY - 79 jobs

Purpose: The BSA/AML Manager - Cases is responsible for directly managing the Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) Case Investigators and assisting the BSA/AML & OFAC Officer in overseeing the execution of daily functions of the BSA/AML & Office of Foreign Assets Control (OFAC) Programs. Essential Functions: Oversees the case management process including conducting quality control and ensures timely, accurate and compliant filing of Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs), as well as handling the communications in regards to 314(b) information sharing, subpoenas and law enforcement requests. Responsible for the Bank's CTR Exemption process, inclusive of identifying new customers for CTR exemption, assigning CTR exemption reviews (new and annual), performing quality control reviews of CTR exemption reviews, filing Designation of Exempt Person forms through the BSA E-Filing website and updating internal systems to ensure the appropriate handling of transactions for CTR exempt customers. Maintains pertinent BSA/AML and OFAC Program governance documentation such as related policies and procedures, ensuring these items are updated annually at a minimum. Responsible for preparing timely materials for various governance committees as appropriate (e.g., BAOC Committee, CRC Committee, SAR Working Group). Responsible for the preparation of documentation for audits and examinations and provides responses to findings, as needed. Provides training, daily mentoring and coaching to direct reports, and ensures staff has requisite skills and resources to function at a high level. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications: Required: Education: High School Diploma. Bachelor's Degree preferred Prior Experience: 5+ years of BSA/AML or OFAC experience, 4+ years of leadership experience Licenses or Accreditation : Certified Anti-Money Laundering Specialist (CAMS), Certified Anti-Money Laundering Fraud Professional (CAFP), or other BSA/AML related Certifications preferred. Competencies: Excellent time management skills and organizational skills with the ability to manage multiple priorities and meet established deadlines Enhanced knowledge of BSA/AML & OFAC regulations and requirements Excellent verbal and written communication skills with ability to interact positively with a wide variety of individuals Ability to identify trends, interpret data, conduct root cause analysis, and apply to workflows and compliance techniques and automation to create operational efficiencies Possess a high level of attention to detail Ability to maintain a high degree of confidentiality Able to effectively coach, mentor and develop staff in areas of expertise Proficient with Microsoft applications with the ability to learn and utilize new and existing banking software applications; Ability to utilize the internet to conduct searches related to responsibilities Physical Requirements: Able to regularly sit for prolonged periods of time. Able to travel: Occasionally Extensive computer usage is required. Ability to work: Evenings Occasionally Weekends Occasionally Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The BSA/AML Manager - Cases may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the Consumer Bank. During this 1-year program, Branch Management Trainees engage in a variety of Core Training sessions which includes classroom training, departmental overview presentations and observations, interactions with Senior Leadership across the Retail Bank, and special projects that arise. Branch Trainees will also have On-the-Job (OJT) responsibilities which will vary by market and are assigned by the mentoring manager. **Primary Responsibilities:** + **Community Branch Management Program** **Core Training** - Branch Management Trainees will complete a one-year training program while creating and adding value to the Retail and Consumer Bank. Trainees will participate in training throughout the one-year program to learn banking, basic financial skills, effective communication and coaching practices, and advanced leadership/interpersonal skills. Throughout this time, trainees will develop a solid understanding of banking functions, processes, and operations by engaging with customers to identify financial needs across all product and service lines, resolving complex service issues, and completing accurate and timely processing of various types of transactions. Trainees will also collaborate with local small business leaders to grow community partnerships as well as taking an active role in coaching and developing their team to achieve their individual career goals. + **On-the-Job Training** - The fundamental skills taught in core training are combined with OTJ training based on individual needs of the branch and Market. Job specific training will cover departmental risk policies, procedures, systems, and financial products. Upon completion of the CBMP, Branch Management Trainees will have basic skills necessary to become entry-level professionals and/or managers in their assigned branch, based on individual performance. + **Branch Network Training** - Branch Trainees will learn numerous functions relating to operations, service, and sales in preparation for a Branch Leadership position. This will include: + Exposure opportunities to master communication and personal interaction skills, detailed product knowledge, maintaining operational efficiencies, sales skills, and achievement of sales goals. + Playing a key role in the Customer Experience, Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP) and branch operations). + Learning all product and service lines to be able to engage with customers to identify financial needs, resolve service issues, and complete accurate and timely processing of teller transactions. + Learning to collaborate with local small business leaders to grow your community partnerships as well as how to coach and develop a team to achieve their individual, personal, and career goals. + **Other Assigned Duties:** + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Consumer Bank. During this 1-year program, Branch Management Trainees engage in various of Core Training sessions and On-the-Job (OJT) responsibilities which will vary by market and are assigned by the mentoring manager. **Managerial/Supervisory Responsibilities:** N/A **Education and Experience Required:** Bachelor's (or MS/MBA) candidates with: + Minimum Cumulative GPA 3.0 + Customer facing/retail work experience + Outstanding written and verbal communication skills + Strong interpersonal skills + Demonstrated presentation skills + Proven leadership abilities + Demonstrated analytical & computer skills + Work visa sponsorship not offered for this role M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** Rochester, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor. Job Description: The Wealth Management Client Associate - Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a full-scale Financial Advisor at Merrill. This progression role is responsible for providing client service support to Financial Advisors (FAs). As a WMCA - ADP your journey begins by obtaining your Securities Industry licenses, where you will receive dedicated study time for your Securities Industry Essentials [SIE], Series 7, and Series 66 Exams. Your SIE, Series 7 & 66 must be obtained within 120 days; (63 & 65 accepted, in lieu of 66, if previously held). Once you obtain your licenses, you will be taught the foundational skills needed to be a WMCA - ADP. This job is responsible for providing client service support to multiple FAs. Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients and acting as a resource for FAs on the team. Once you have reached your key milestones, including proficiency in your current role and the completion of experiential activities showcasing your ability to become an advisor, you will then progress into the next stage of the Advisor Development Program, beginning building a book of business as a Financial Advisor trainee. You will complete dedicated training preparing you for this role and once complete you will continue to work in a Merrill office where you will be acquiring, building, and managing client relationships while considering a client's complex financial picture and guiding them with advice and solutions. Once you complete your performance requirements as a Financial Advisor trainee you will reach the ultimate destination of becoming a Merrill Financial Advisor. You will be supported along the way with dedicated programs, tools, and resources throughout your career journey. The Advisor Development Program consists of progressive roles to ultimately become a Merrill Financial Advisor. Our progressive roles in the Advisor Development Program engage in: * Developing a book of business in order to meet and exceed established performance hurdles * Effectively prioritizing and sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs * Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences * Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to-day and longer-term planning * Organizing and managing resources (time, people, budget) to run a productive practice * Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client * Completing mandated training, assessments, performance goals and continuing education requirements We'll help you * Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. * Get training and one-on-one coaching from our-award winning Academy at Bank of America and local leadership who are invested in your success. * Grow your business knowledge by using a defined consultative approach to systematically identify client needs and appropriate solutions. * Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence and recommend strategies to help achieve their financial goals and life priorities. * Collaborate with core banking and investment partners. Connect to all the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. Required Qualifications: * Displays confidence working as a self-starter in a sales role * Builds strong client relationships through effective communication and collaboration * Displays a proactive mindset and effective time management * Demonstrates a results-driven growth mindset and prioritizes client interests * Identifies appropriate client solutions through application of learnings and new information * Exceptional interpersonal and relationship building skills * Effective communication skills (written and verbal) * Proven ability to quickly build trust and credibility * Proven ability to assess needs of and recommend appropriate solutions * Proven ability to work both collaboratively on a team with key partners and independently * Proven ability to listen and probe for clarity and understanding * Entrepreneurial mindset with a proven ability to source clients through extensive prospecting and networking * Strong follow-through skills * Computer/technical literacy and proficiency in applications such as Microsoft Suite Desired Qualifications: * Bachelor's degree and/or a minimum of one year of work experience * Learns and adapts to new technology or applications * Executes multiple tasks simultaneously Job Responsibilities: * Partners with Financial Advisors, Client Relationship Managers, and Market Supervision Managers on all aspects of client servicing, risk, investments, and banking products, while receiving appropriate guidance and escalating issues as needed * Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings * Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests * Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk * Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA * Performs general business growth support functions aligned to the role of the Client Associate or Wealth Management Client Associate, providing business development, investment solutions, and/or business management support to multiple FAs Skills: * Account Management * Client Management * Customer and Client Focus * Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Trade Operations Management * Administrative Services * Client Investments Management * Emotional Intelligence * Referral Identification * Written Communications This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. Shift: 1st shift (United States of America) Hours Per Week: 37.5

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor - from acquiring, building and managing client relationships to considering a client's complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America's core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development. Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you've learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. We'll help you * Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. * Get training and one-on-one coaching from Academy managers who are invested in your success. * Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions. * Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role. * Build your network. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. You'll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business. * Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities. * Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. Required Qualifications: * Aptitude in obtaining required industry licenses. * Must be self-disciplined in managing time and capacity. * Experience in cultivating client relationships, accessing needs and recommending solutions. * Success creating strong peer relationships through effective communication and collaboration. * Demonstrates a results-driven mindset while prioritizing client's interest in a complex, fast-paced environment. * Executes multiple tasks simultaneously. * Learns and adapts to new technology or applications. Desired Qualifications: Bachelor's degree and/or a minimum of one year of financial services industry or sales experience Schedule: Monday - Fridays and rotating Saturdays Skills: * Advisory * Account Management * Client Experience Branding * Customer and Client Focus * Oral Communications * Issue Management * Client Solutions Advisory * Pipeline Management * Active Listening * Attention to Detail * Risk Management * Policies, Procedures, and Guidelines * Client Management * Causation Analysis * Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for conducting auditing activities of model risk management across the company and for specific business units or control functions. Key responsibilities include leading the audit assessment of effectiveness of controls supporting the model life cycle including model governance, development, validation, on-going monitoring, and model change management. Job expectations may include the ability to influence management's strategic direction and actions to strengthen the model risk control environment. Responsibilities: Conducts audit assessment of effectiveness of controls supporting the model life cycle including model governance, development, validation, on-going monitoring, and model change management. Performs review of model development analysis and on-going model performance testing to assess the conceptual soundness of the model methodology, reasonableness of the model assumptions and the completeness and accuracy of the model testing. Conducts review the model validation analysis to assess the effectiveness of the model validation process. Assesses the completeness and reasonableness of the model assumptions, limitations and independent model testing. Provides insightful challenges to management, identifies control deficiencies or enhancement opportunities, conducts root cause investigation, documents and reports audit findings. Works closely with teammates from multiple internal audit teams to ensure a comprehensive coverage of model uses across the various lines of business of control functions. Works closely with model stakeholders and senior management with regard to communication of audit assessment outcomes. Required Qualifications: Bachelor's Degree or above in a quantitative discipline such as Mathematics, Statistics, Finance, Economics, Engineering, or Science 5+ years of industry experience relating to financial modelling and model uses, particularly in trading models, market risk models and Counterparty Credit Risk models Familiar with regulations and regulatory guidance on model risk management Desired Qualifications: Master's degree or above Prior auditing background preferred Skills: Critical Thinking Quantitative Development/Validation Risk Analytics Risk Modeling Technical Documentation Collaboration Problem Solving Risk Management Data Modeling and Trend Analysis Written Communications Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47TH ST (NY8114) Pay and benefits information Pay range$85,000.00 - $130,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Purpose: The Quality Control Specialist is responsible for ensuring the accuracy, completeness, and regulatory compliance of documentation, as well as verifying Jack Henry CORE system information inputs, related to new deposit account setups and any account maintenance performed by Business Units. This includes reviewing new and existing Customer Information Files (CIF), Customer Identification Program (CIP) records, and all supporting source documentation in accordance with internal procedures and regulatory guidelines. The specialist is also responsible for indexing CIF and account level documentation into the central repository to ensure proper organization, accessibility, and audit readiness. Essential Functions: Image deposit account documentation received from the business units ensuring the documents have required information for indexing. Index CIF and account level documentation into the central repository for proper organization, accessibility, and audit readiness. Review set up of Customer Information Records for new customers established in the Banking system by Bank staff ensuring accuracy, integrity and required source documentation for customer titling. Reviews all deposit account setups for accuracy and completeness and compliance with regulatory requirements and internal procedures to minimize risk to the bank and identify fraudulent activity (account types include but not limited to Corporate, Minor (NYUTMA), Funeral/Burial, Representative Payee and Trust accounts). Confirms that Branch staff have submitted proper Customer Information Program (CIP) paperwork for all new customers as well as existing customers that have not previously been verified. Verifies each CIP form submitted for the required five (5) points of ID as required by the Anti Money Laundering Policy. Verifies that all required Beneficial Ownership is identified, captured in the system and has appropriately filled out paperwork to meet the Bank Secrecy Act (BSA) requirements; Works with the BSA staff to identify and resolve issues in order to comply with required standards. Utilizes the ancillary systems within the Bank's core system to track missing source documents related to maintenance performed to the customer information file and missing CIP forms. Collaborate with Branch staff on efficiencies to reduce the occurrence of missing documents. Analyzes resubmitted documents to ensure requirements are met. Review Reports as required to confirm that all source documents have been submitted for maintenance performed, (i.e. name changes, address changes and relationship additions and removals) and maintains appropriate documentation retention schedule. Verifies and maintains documentation related to Stop Payments and Holds on accounts, and. removes items that do not have appropriate documentation. Conduct miscellaneous reviews and analysis as needed, utilizing a variety of system generated reports to ensure adherence to internal procedures and regulatory guidelines. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. This is not exhaustive. The Quality Control Specialist may be required to perform other duties as assigned, including supporting other talent development and planning work that supports business success. Job Related Qualifications: Required: Education: High School Diploma or equivalent Prior Experience: 6 months: Banking or Financial Industry experience Licenses or Accreditation: N/A Preferred: Education: High School Diploma or equivalent Prior Experience: 1+ Year: Banking or Financial Industry experience specific to account opening/maintenance and related documentation Licenses or Accreditation: N/A Competencies: Strong verbal and written communication skills. High level of attention to detail with the ability to follow detailed procedures and ensure accuracy. Strong organizational skills with the ability to multitask and prioritize to meet assigned deadlines. Strong time management skills with an ability to self-motivate to stay on task. Experience with Windows-based PC's and Microsoft Office Suite including Microsoft Outlook with the ability to learn new and existing banking software. Ability to work with all levels of staff including leadership. Responds to requests for information in a timely and professional manner. Physical Requirements: Able to regularly sit for prolonged periods of time. Extensive computer usage is required. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance. This job description is not exhaustive. The Quality Control Specialist may be required to perform other duties as assigned.

Purpose: Five Star Bank's Summer Associate Program is designed to develop the next generation of financial services professionals to help us advance our vision of being an independent, high-performing community bank. As a Wealth Management Summer Associate, you'll support the Wealth Management team by assisting with investment research, financial planning, and client service. This internship provides a valuable opportunity to gain exposure to fiduciary responsibilities, investment advisory, and estate planning processes within a growing community bank environment. Responsibilities: * Assist with conducting investment research and analysis to support portfolio management * Support the preparation of financial plans, client reports, and presentation materials * Help coordinate client meetings and respond to routine client service requests * Assist in reviewing estate planning documents and trust administration activities * Participate in compliance and regulatory documentation as required * Collaborate with team members to streamline administrative and operational processes What We're Looking For: * Currently pursuing a degree in Finance, Economics, or a related field. * Candidates must be available to work a hybrid work model, 40 hours per week for the duration of the program starting in June. * Occasional travel within corporate footprint (Buffalo and Rochester) will also be required. * At least 1 year in one or more club(s), volunteerism efforts, or other activities outside of the classroom * Strong analytical and problem-solving skills. * Excellent communication and collaboration abilities. * Proficiency in Microsoft Excel and financial modeling is a plus * Interest in wealth management, financial planning, and investment advisory services * Self-starter with a collaborative mindset and attention to detail * Curiosity, initiative, and a desire to learn in a fast-paced environment. * Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example and serve in every facet of work. What You'll Gain As a Wealth Management Intern at Five Star Bank, you'll gain hands-on experience supporting financial planning, investment research, and client service activities. The program offers exposure to senior leadership and valuable mentorship opportunities, helping you build connections and insights that extend beyond the summer. Most importantly, you'll work alongside seasoned professionals and have the chance to contribute to impactful work that makes a difference for our clients and our community. This job description is not exhaustive. The Summer Associate may be required to perform other duties as assigned.The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

The Community Branch Internship Program is a 10-week summer internship centered around customer service, professional development, career growth and building the necessary interpersonal skills to succeed within Retail Banking. Participants will have the opportunity to immerse themselves into the M&T Bank Culture to gain an understanding of our engagement and belonging efforts along with community initiatives. Interns will gain exposure through guest speakers and industry leaders, workshop trainings, and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank. **Primary Responsibilities:** + Play a key role in Customer Relationship Management through proactive outreach and servicing and will be responsible for identifying financial need of customers and presenting appropriate options, onboarding new customers, and establishing trust with existing customers. + Service our customers to gain fundamental understanding of Retail Banking. + Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank. + Ensure activities adhere to established internal policies and external regulations as applicable. + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** The jobholder works under immediate supervision. The position is for about a 10-week time period from beginning to June to beginning of August. **Supervisory/Managerial Responsibilities:** Not Applicable **Education and Experience Required:** + Currently pursuing a Bachelor's or Master's degree + Minimum Cumulative GPA of 3.0 + Work visa sponsorship not offered for this role **Education and Experience Preferred:** + Strong written and verbal communication skills + Proficiency in pertinent software, particularly spreadsheet software + Proven analytical skills + Proven critical thinking skills + Strong organizational skills + Detail-oriented M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.00 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** Rochester, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Essential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting. Proactively work to identify and resolve client servicing issues, escalating as needed. Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker. Assist clients in achieving their financial goals and objectives through the use of financial wellness tools. Attend and participate in in-person morning huddles and end of day debriefs. Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines. Review and maintain knowledge of product guides, fees, and policies to stay current on offerings. Work on Saturdays as directed by management. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education High School Diploma , GED, or equivalent business experience (required) Work Experience Experience in a client service role (required) Experienced in cash handling (required) General understanding of PC with Windows based applications and calculator (required) Licenses and Certifications Notary License (preferred) Skills Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions. Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking). Strong work ethic and high level of integrity. Excellent time management skills. This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly. Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services. Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift Ensuring accuracy in transactions and maintaining organized records Ability to identify and resolve client servicing issues efficiently Understanding and following banking regulations and security procedures Skills in identifying financial needs and promoting relevant banking products and services Awareness of techniques to detect and prevent fraudulent activities Collaborating effectively with teammates to ensure smooth operations Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Driving Requirements Ability to occasionally operate a motor vehicle with a valid driver's license. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 04/02/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

The Commercial Credit Manager is responsible for leading a team of credit professionals in evaluating, underwriting, and managing a portfolio of commercial credit relationships. This role involves ensuring adherence to credit policies, maintaining portfolio quality, timely and accurate risk ratings, and collaborating with relationship managers (RM) to support business growth. The position requires strong leadership skills, in-depth credit knowledge, and the ability to make informed decisions to manage and mitigate portfolio risk. **Primary Responsibilities:** + Lead team that partners proactively with the sales team and is intimately involved throughout the deal process, from deal screen through approval and for the life of the loan. Provide leadership to team as they make recommendations on appropriate credit structures, risk ratings, and perform continuous credit monitoring (CCM) for a portfolio of commercial clients. + Provide an independent credit quality assessment of the Bank's largest commercial clients identifying credit risks and mitigants, industry concerns, market trends, financial trends, and other pertinent credit issues. These assessments include initial analyses of new money and material modifications. Evaluate and determine the ongoing credit risks and corresponding risk rating of commercial clients through detailed financial statement analysis, industry assessment, collateral valuation, cash flow analysis and the ability to repay annual debt service. + Responsible for the day-to-day activities of a Commercial Credit team to include the quality and efficiency of the underwriting of commercial loan analyses, including the accuracy of risk ratings, and quality and efficiency of the CCM activities of the team enabling the timely identification of emerging credit risk so that appropriate actions can be taken to manage the risk, minimize losses and assign an accurate risk rating. A CCM program includes but is not limited to annual reviews, interim update memos, a covenant monitoring program, problem loan management, early warning indicators, and other forms of credit surveillance. + Maintain the quality of analyses produced, based on a program of mentoring the Analysts, Associates and junior team members and reviewing final work prior to submission to appropriate credit authority. + May underwrite, monitor, or provide guidance on more complex credit structures. + Serve as the point person for assigning new and existing customer relationships, supports team in prioritizing work, and monitors workflow to ensure adequate team coverage. + Meet with clients when appropriate. + Prepare thoughtful risk assessment of customers on an ongoing basis to identify emerging risks or material changes in customers financial position, including evaluation of compliance with the loan agreement. + Provides ongoing training to the team. + Maintain work logs and prepare monthly productivity reports for management, and other reports, as needed. + Resolve any policy and procedure, accounting or credit issues that occur. + Maintain an in-depth knowledge of accounting pronouncements and the effect on Bank credits. + Recruits, develops, and retains a highly talented Commercial Credit team. + Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** Commercial Credit is responsible for the credit delivery of the Bank's commercial clients. Credit assessments range from initial analyses of new relationships to the Bank to material modifications or restructurings of long-term relationships and ongoing monitoring through the life of the loan. Commercial Credit is also responsible for ensuring the accurate completion of the Bank's risk rating scorecards and financial statement spreads. The work completed in this capacity is used to make credit decisions for new or renewed or amended credit transactions. Ensure that Commercial Credit supports the Regional Credit Officers and various Loan Committees in making timely and informative decisions on credit requests for both new and existing customers, within Bank lending parameters. Recruits, develops, and retains a balanced team of credit experience to ensure bench strength within the group. Position interacts on an ongoing basis with senior management both in First and Second lines of defense. **Supervisory/Managerial Responsibilities:** Supervises and mentors a team (typically up to 10) of Commercial Credit professionals. **Education and Experience Required:** Bachelor's degree in Accounting, Finance, or related discipline with 9 years' related experience with three years' work leadership/supervisory experience, or in lieu of degree, a combined minimum of 13 years' higher education and work experience to include a minimum 9 years' related experience with three years' work leadership/supervisory experience. Strong analytical and decision-making abilities. Excellent communication and interpersonal skills. Proficiency in financial modeling and risk assessment tools. Experience with complex credit structures and syndicated loans. Ability to lead cross functional teams and manage multiple projects simultaneously. Familiarity with credit risk rating models and loan / portfolio management systems. Proficiency in Microsoft Office. **Education and Experience Preferred:** MBA / Advanced Degree or a CPA. Experience with Capital IQ, FactSet, and Bloomberg. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $148,300.00 - $247,100.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Rochester, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Purpose: The Director of Enterprise Risk is responsible for supporting the Chief Risk Officer in all matters regarding the management and evolution of the Company's Second Line of Defense Enterprise Risk function and is a key member of the senior leadership at Five Star Bank. Areas of oversight include, but are not limited to: the development, execution and maintenance related to the areas of risk which include the Enterprise Risk Management (ERM), Third Party Risk Management (TPRM), New Products and Services, Change Management and Model Risk Management Program(s), Policies, Governance, Risk Appetite and Management Projects. In addition, this position will provide insight and guidance to all Second Line functions will track/manage enterprise risk related initiatives including regulatory and audit/risk related issues management. The Director ERM will also serve as backup for the CRO, as called upon by Executive Management, when the CRO is unavailable. Essential Functions: Ensure compliance with the Company's Enterprise Risk Management (ERM) Program Oversee the development and continued evolution of the Company's ERM Program and associated processes, including the advancement of policies and procedures for risk identification / risk assessment, reporting and mitigation or acceptance. Oversee the development and update of the Company's Risk Appetite Statement (RAS) at least annually for Board of Directors approval. Ensure alignment of RAS and Strategy. Develop processes to monitor and report alignment with the RAS and mitigating activities by risk owners. Support supervisory examination requests and act as a centralized point of contact managing the responses to applicable enterprise risk regulatory examination requests. Provide review and comments on applicable regulatory submissions to ensure proper alignment with supervisory expectations. Oversee the Company's Third-Party Risk Management (TPRM) Program and associated processes, including the advancement of policies and procedures for vendor management, reporting and risk mitigation. Oversee the Company's New Product Approval governance processes. Oversee the Company's risk structure and governance. Oversee the Company's Model Risk Policy Governance processes. Oversee the Company's Change Management processes, program and lead the bank's change advisory board. Participate in the Company's Allowance for Credit Losses Working Group and associated model process. Participate in the Company's commercial real estate portfolio stress test working group. Present to committees of Management and the Board of Directors as necessary regarding matters of risk identification, assessment, reporting, mitigation or acceptance. Manage daily functions of ERM and TPRM including staffing, performance management, problem resolution and other managerial functions customary to the Company's goals, practices and culture. Drive and participate in continual improvement projects across various second line of defense workstreams to meet regulatory and management expectations. Assume responsibilities for Chief Risk Officer as called upon by Executive Management in instances where the CRO is unavailable. Train, mentor and develop ERM and TPRM staff. Review (as appropriate) work prepared by staff ensuring quality and compliance with the ERM Program. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications - Education and Prior Experience: Required: Education: Bachelor's Degree in Finance, Business, Economics or related field Prior Experience: 10+ years of Risk Management, Bank Regulatory, Policy Development, or Internal Audit including SOX Testing and Control Implementation Competencies: Solid knowledge of the financial markets and regulatory environment. Excellent verbal and written communication skills. Ability to effectively communicate with external regulatory bodies. Expert knowledge of bank supervision and examination processes. Strong research skills and analytical capabilities. Ability to assimilate and interpret analysis and trends in order to reach conclusions regarding the type and magnitude of risk across all risk types and businesses for strategic decision-making purposes. Strong relationship management skills and team-orientation. Superior time management skills, with ability to effectively prioritize to meet established deadlines. Proficient with Microsoft Office applications, especially Excel and PowerPoint, including the ability to learn new and existing banking software. Knowledge of current expected credit losses (CECL) methodologies and federal guidance as well as commercial portfolio stress testing processes. Physical Requirements: Able to regularly sit for prolonged periods of time. Able to travel occasionally. Extensive computer usage is required. Limited domestic travel to conferences may be required. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance. This job description is not exhaustive. The Director of Enterprise Risk Management may be required to perform other duties as assigned.

IT Support Specialist Reports To: IT Support Manager Department: Technology Services FLSA Status: Non-Exempt Purpose : The IT Support Specialist is responsible for end user hardware and software installation, troubleshooting and repair, as well as network management. The IT Support Specialist provides technical support to employees and guides non-technical workers in the use of information systems. Supervisory Responsibilities : Degree of Supervision Received: Moderate Supervision Received (title): IT Support Manager Degree of Supervision Given: None Supervision Given to (Titles): N/A Essential Functions : Responsible for documentation, testing, implementation, updating, or modification of client technology based on end user or system design specifications. Delivers, installs, maintains, and supports user technology including but not limited to PCs, phones, mobile devices, printers, and other peripheral devices. Provides telephone and on-site client support in accordance with IT Support service level agreements. Provides end user training and education using industry best practices. Responds to support queue for proper resolution or escalation of issues in support of service level agreements. Maintains, installs, troubleshoots, and repairs telephony and integrated network devices as needed. Monitors and reports on the performance, support and status of hardware and software usage and other measures as appropriate or requested. Maintains IT hardware and software asset management by performing annual branch reviews of all technology equipment, software/OS updates, network layout diagrams and location floor plans. Provides user applications support, user configuration maintenance, printer queue management, email support, phone and network maintenance and setup. Enforces company IT Security policies to ensure the confidentiality, integrity and availability of all computer systems and data. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. This job description is not exhaustive. The IT Support Specialist may be required to perform other duties as assigned. Job Related Qualifications - Education and Prior Experience : Required: Education: High School Diploma Prior Experience: 3+ years of experience working with Microsoft operating systems, databases, and Office applications or experience in supporting and troubleshooting Intel based client technology. Licenses or Accreditation : Valid NYS Driver's License Preferred: Education: Associate Degree in Information Systems or related field Prior Experience: 3+ years of related experience in a banking for financial services industry Competencies : Ability to meet and maintain compliance with Company standards for the operation of motor vehicles in connection with performing job requirements. Strong verbal and written communication skills. Ability to work with all levels of staff and management and present information in an effective concise manner to employees with diverse skill sets. Ability to work in a demanding, fast-paced environment, manage multiple priorities and change focus quickly to meet established deadlines. Responds to requests for information in a timely and professional manner. Ability to take initiative in problem solving and produces practical decisions and solutions. Ability to prioritize, work, act and make decisions independently. Physical Requirements : Able to regularly sit for prolonged periods of time. Able to lift up to 60 lbs. Able to travel: Frequently Extensive computer usage is required. Occasional bending, stooping or reaching overhead. Able to climb and work on a ladder.

Purpose : The Sales & Service Associate will be responsible for delivering a personalized and caring client experience, efficiently handling sales and service transactions, identifying financial needs, recommending products and services, and engaging business partners to improve the financial well-being of clients. The Sales & Service Associate will have a thorough understanding of bank products and services as well as bank policies and regulations. This role will engage in sales and service activities, providing exceptional customer service for current and prospective clients. Essential Functions : Builds and expands banking relationships through proactive customer outreach. Responsible for servicing, acquiring and deepening customer relationships. Accountable for achieving individual and team sales and servicing goals. Develop business and support servicing needs of customers. Adapts to the needs of the office, providing customer service in both a transaction processing and sales role. Proactively engaging customers in conversation about their financial needs Demonstrated knowledge of all bank products and services and ability to accurately process deposits and lending applications and account opening transactions. Engages customers through proactive advice-led consultation. Assists in community events and actively participates in and supports FSB sponsored community initiatives, activities, and programs. Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Maintains knowledge of regulatory compliance and completes assigned compliance training Introduces customers to alternative banking solutions including mobile banking, digital banking, and ATMs/ITMs Processing transactions and other account servicing requests Greets clients and prospective clients entering the office following established customer service guidelines. Provides exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally. Maintains responsibility for a cash drawer and follows proper balancing procedures Supports daily operations of the office to include processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine, or other operational needs Develops and maintains broad knowledge of products and services to support client needs Refers complex customer needs to the appropriate team member/business partner Introduces clients to digital banking solutions including mobile banking, digital banking, ATMs Identifies and resolves client issues timely Answers the phone within the office promptly and professionally Ensures compliance with security and audit procedures Understands and adheres to established policies and procedures Maintains knowledge of regulatory compliance requirements and completes assigned compliance training Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications : Required: Education: High School Diploma or GED or equivalent business experience Prior Experience: 1+ years of financial services experience in retail banking with demonstrated ability to process transactions and execute advice-led approach with customers to identify additional products and services Competencies : Excellent communication skills - in person and over the phone - with proven ability to personalize features and benefits of products/services to customers with varying needs. Demonstrated knowledge of bank products and services Familiar advice-led consultative approach to engaging customers and offering solutions. Demonstrated ability to acquire new customers and open new business following operational procedures and requirements. Experience fulfilling customer transaction and service requests. Experience with banking systems and platforms Experience fostering and developing strong customer relationships. Strong desire to improve the financial well-being of customers by providing education and advice. Excellent interpersonal and communication skills A self-starter and strong organizational skills with the ability to multitask and prioritize. Ability to thrive in a team environment. Ability to learn and utilize new technology effectively and efficiently. Ability to make personal connections, engage clients, be courteous and professional. Physical Requirements : Able to regularly stand for prolonged periods of time. Able to regularly lift 1-10 lbs., occasionally lifting to 30 lbs. Able to travel between office locations. Extensive computer usage is required. Moderate to extensive phone usage is required. Ability to perform repetitive motions. Other: Work schedule: Varies with office needs and may include evenings and weekends. Licenses or Accreditation : Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long Term Disability, and Short Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Sales & Service Associate may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Collection Adjuster 1 - Consumer Reports To: Consumer Collection Manager Department: Retail Lending - Collections FLSA Status: Non-Exempt Purpose : The Consumer Collection Adjuster 1 is responsible for managing delinquency to acceptable levels in accordance with established Department goals and objectives. Must strictly adhere to all Bank policies and procedures, in addition to all State and Federal mandates and requirements. This position will work with borrowers in providing financial counseling and to implement structured repayment plans to bring the borrower's loan status to current and to encourage a future banking relationship. Supervisory Responsibilities : Degree of Supervision Received: Extensive Supervision Received (title): Consumer Collection Manager Degree of Supervision Given: None Supervision Given to (Titles): N/A Essential Functions : Contact delinquent borrowers to arrange for timely repayment. The majority of the contact is initiated though telephone contact. Letters and approved e-mails are other permissible contact options. A measurable goal is the expectation for borrower contact via telephone: Example - An average of 135 calls per day. Obtain updated borrower information. Verify information with each interaction. Utilize standard collection practices when attempting to located borrowers such as: skip tracing tools and techniques; approved social media outlets; and approved and authorized references and third parties. Fully, clearly and concisely document all borrower interactions and conversations. Fully disclose all collection activity. Solid knowledge of regulations governing collection activity such as, but not limited to: FDCPA, SCRA, Privacy, Fair Lending, and Identity Theft. Must ensure strict adherence is critical to avoid sanctions, fines and penalties both from a Bank and personal liability standpoint. Resolution of delinquency; NSF items; returned electronic payments; all for the purpose of reducing delinquency and avoiding losses. Creation of repayment/workout plans that are both good for and reasonable for the borrower and the Bank. Daily review of delinquent queues and borrowers to identify potential/y serious problems; to receive immediate repayment and to schedule future payments. A measurable goal is the expectation for acquiring electronic payments: Example - 200-250 per month. Define problems, collect data, establish facts. Promptly respond to all inquiries. Research borrower inquiries and resolve payment posting issues. Provide loan history information and explanations. Work closely with peers across the Bank to provide the best possible borrower experience. Develop solid working relationships with: Branches, Loan Servicing, Banking Center and Systems Analysts. Educate borrowers on the resolution process - provide assistance and alternatives, fully describe and detail eligibility for relief options: Extensions/deferments, government established relief programs, charitable organizations, and debt counseling agencies. Provide assistance to ensure the most accurate borrower information and records: Change of Address Forms, Extension/Deferment Forms, Due Date Change Requests, Authorization for Preauthorized Payments, and Repossession Request Forms. Identify potential loss situations by securing pertinent borrower information, and by analyzing financial data. Determine the probability of timely repayment - income vs debt. Proactively alert management to possible fraud situations. Formulate plans and seek approval by working closely with management. Must perform all tasks and responsibilities by working in a partnership with peers, management, Loan Servicing and Call Center teams. Values must align with working in a true team environment to consistently deliver a superior quality of service. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. This job description is not exhaustive. The Collection Adjuster 1 - Consumer may be required to perform other duties as assigned. Job Related Qualifications - Education and Prior Experience : Required: Education: High School Diploma or equivalent Prior Experience: 2+ years of Collection, Banking, Customer Service, Call Center, Sales, Auto Financing, Collection Agency, Law Firm, Credit Union Preferred: Education: Associate Degree in business or related field Prior Experience: 2+ years of Collection, Banking, Customer Service, Call Center, Sales, Auto Financing, Collection Agency, Law Firm, Credit Union Competencies : Strong verbal and written communication skills. Demonstrated customer service skills. Basic knowledge of the collection function. Working knowledge of Microsoft Office, Windows operating system, and Excel applications with the ability to learn new and existing Banking software. Analytical ability to interpret data and to make sound decisions and logical recommendations. Excellent negotiation skills with the ability to overcome objections. Strong organizational skills. Ability to work in a fast- paced, high volume environment with specific measurement performance goals. Follow through, accountability, integrity, empathy, accuracy, attention to detail and problem solving are required skills. Physical Requirements : Able to regularly sit for prolonged periods of time. Extensive computer usage is required. Ability to work: Evenings Occasionally Weekends Occasionally

Purpose: This Product Manager role is responsible for the development, design, pricing and management of our commercial and municipal banking products and tools. This includes reporting and insights related to activity, pricing, profitability, customer growth and product mix for things like business banking, including cash management tools. The Product Manager partners with key stakeholders including line of business leadership, Finance, Marketing, Risk, Operations, Technology and others on the concept, build and delivery of new products, as well as changes to existing products - all in support of a positive customer experience, sound product governance and successful outcomes. This includes engaging with our governance bodies, such as New Product Approval and ALCO, and adhering to all processes and procedures related to change management. Essential Functions: Product Strategy : Maintain and support execution of a roadmap for the product portfolio that aligns with enterprise objectives. This includes understanding market trends, customer needs, and the competitive landscape. Able to articulate how our products fit into the broader strategy of the bank and address specific client segments. Product Development and Management : Responsible for overseeing the development and enhancement of business and municipal deposit accounts, pricing and cash management solutions. This involves working closely with Operations, Technology, Line of Business and Compliance to ensure that the products are user-friendly and can be successfully deployed within our environment. Analysis and Insights : Conduct market research and gather customer feedback to understand the needs and pain points of clients. Develop KPIs and perform user research to inform decisions about product development, marketing, and positioning. Help manage the budget for product development and assist with forecasting and analyzing the financial performance of the product portfolio. Ensure that the products are profitable and contribute positively to the bank's bottom line. Regulatory Compliance : Work with stakeholder to ensure that product design complies with relevant laws and regulations. Adhere to change management processes, including following all required steps and obtaining all necessary approvals. This includes staying updated on changes in the banking regulatory environment and working with legal and compliance teams to navigate these complexities. This also includes taking a leading role in facilitating agreements and disclosures related to product launches and changes. Cross-functional Collaboration : The role requires collaboration with various departments within the bank such as marketing, compliance, risk management, operations, and business leaders. The Product Manager needs to ensure that all teams are aligned with the product strategy and have the necessary tools and information to effectively sell and support the products. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Sales, Marketing and Communication Support : Provide support to Marketing, Sales and Communications to ensure effective outreach, promotion and change communications for product launches or changes. This could involve training sales teams, procedures, user guides, fact sheets, FAQ's, sales documents, agreements, and customer election forms. Customer Experience and Service : Ensure that the product offers a high-quality customer experience is crucial. This includes keeping abreast of the customer service touch points related to the product, addressing any issues or feedback, and continuously seeking ways to enhance customer satisfaction. Product Lifecycle Management : Responsible for managing the entire lifecycle of each product, from inception to retirement. This includes making decisions about when to update, enhance, or discontinue products. SME : Serves as a product subject matter expert for business and municipal banking products, cash flow analysis, and solutions such as ACH, remote deposit capture, lockbox and wires. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications - Education and Prior Experience: Required: Education: Bachelor's Degree in Business Administration, Finance, Marketing or related field Prior Experience: 5+ years product management, marketing, project management and/or financial roles. Licenses or Accreditation : Competencies: Product Competency : Embraces the role of a product manager in a multi-stakeholder ecosystem with a demonstrable understanding of product, pricing, placement, and promotion. Has demonstrated understanding of business and municipal products and services, including digital banking features and technologies. Analytical ability to interpret data and present it in a meaningful and easily understood form. Work extensively with spreadsheets to analyze financial data, predict future costs, revenue and profitability with support from internal finance team. Excellent written and verbal communication skills. Able to tailor communication to unique audiences at all levels of the organization, as well as with external vendors. Excellent project management and collaboration skills. Ability to support projects from end-to-end and understand how to support and lead the following: solution discovery, business requirement construction, technology specifications support, project launch, internal approval management, testing, communication, delivery, and post-project review. Excellent organizational skills with ability to manage multiple priorities and meet established deadlines. Fluent in standard Microsoft Office tools, in particular Excel, Risk-minded : Possess a firm understanding of risk, compliance, and audit functions to support the identification, assessment, mitigation, and control management of identified risks. Team player : Desire to advance the organization's vision for meeting cultural and community objectives. Physical Requirements: Able to regularly sit for prolonged periods of time. Able to travel Occasionally Extensive computer usage is required. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Product Manager may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Purpose: The Accounting Specialist is responsible for the accurate accounting, administration, and oversight of all Five Star Bank and Courier Capital incentive and commission programs. This role ensures the integrity of incentive plans through ongoing review, calculation of payments, preparation of related accruals, and close collaboration with lines of business and Human Resources to ensure all programs comply with applicable policies and regulatory requirements. In addition, the Accounting Specialist manages payroll and benefits accounting activities, including support for self-insured medical and dental plans, health savings accounts, health, parking, and dependent care spending accounts, ensuring accurate financial reporting and compliance. Essential Functions: Calculate incentive and commission payments in accordance with approved plan specifications and documented procedures. Partner closely with lines of business and the Human Resources Department to ensure the accuracy and integrity of data and reports used in determining incentive and commission payments, and to support the implementation of required plan changes. Research data discrepancies and validate calculation results. Monitor, review, and prepare required accrual entries as part of the monthly financial close process. Submit accurate and timely payment information to the Payroll Department in accordance with established deadlines. Monitor, review, and adjust accruals for self-insured health and dental plans on a quarterly basis, or more frequently as needed. Maintain clear documentation and supporting evidence to substantiate period-end liabilities related to these plans. Monitor payroll- and benefits-related general ledger and demand accounts to ensure appropriate funding levels. Prepare and process benefits claims reimbursements for both employer- and employee-funded plans, ensuring accurate expense recognition and timely reimbursement. Partner with Human Resources to record accruals for payroll-related activities in the appropriate accounting periods, including but not limited to signing bonuses, disability payments, health savings account contributions, incentive bonuses, and restricted stock award vesting. Track and report personal income-related incentive benefits, including company vehicles and country club dues, in accordance with reporting requirements. Prepare and maintain reconciliations for various balance sheet accounts, ensuring reconciling items are appropriate, supported, and resolved within documented clearing timeframes. Maintain reconciliation documentation and procedures within the account reconciliation software. Assist with the investigation, analysis, and resolution of accounting matters arising from inquiries, new product implementations, and non-routine or complex transactions. Administer all corporate card programs for the organization, including card issuance, monitoring, compliance oversight, and issue resolution. Maintain lease accounting records using approved third-party software. Perform monthly processes to record and reconcile lease-related general ledger entries, provide lease payment details to Accounts Payable for timely processing, and monitor new leases, renewals, expirations, and related accounting impacts. Record and reconcile non-bank subsidiary fee-based revenue and incentive compensation expense in an accurate and timely manner. Identify and recommend enhancements to general ledger structures or processes to ensure a strong control environment and compliance with U.S. GAAP. Record transactions and reconcile limited partnership activity, including contributions, distributions, and returns of capital, and assist with the preparation of quarterly regulatory reporting for limited partnerships (FR Y-12). Perform additional duties as assigned, including serving as backup support for the Senior Accounting Specialist. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications: Required: Education: Bachelor's Degree in Accounting, Finance, Business, or related field -OR- Required: Education: Associate's Degree in Accounting, Finance, Business or related field Prior Experience: 3+ years of Accounting or related banking experience Preferred: Education: Bachelor's Degree in Accounting Prior Experience: 1+ years of Accounting experience Competencies: Proficiency in Microsoft Office applications, particularly Excel, with the ability to quickly learn and effectively use new and existing banking and accounting software systems. Strong organizational skills with the ability to manage multiple priorities, meet established deadlines, and maintain a high level of attention to detail to ensure accuracy. Demonstrated analytical skills with the ability to interpret data, present information in a clear and meaningful manner, and provide well-supported recommendations. Ability to take initiative in problem-solving, exercise sound judgment, and develop practical, effective solutions. Excellent verbal and written communication skills, with the ability to communicate effectively with employees and management at all levels of the organization. Strong knowledge and understanding of accounting principles and standards, including GAAP. Physical Requirements: Able to regularly sit for prolonged periods of time. Able to regularly stand for prolonged periods of time. Able to travel: occasionally Extensive computer usage is required. Ability to work: Evenings Occasionally Weekends Occasionally Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Accounting Specialist may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Compensation for this role is primarily variable and based on commissions. Mortgage Originator Reports To: Regional Mortgage Sales Manager Department: Residential Lending Purpose: At Five Star Bank, our people are our greatest competitive advantage. As a Mortgage Loan Originator, you will use your expert knowledge of mortgage products and services and an advice-led approach to deliver personalized residential real estate solutions and build lasting relationships. As a Mortgage Loan Originator, you will drive productive sales and service activities, develop new business by educating existing and potential clients and exemplify Five Star Bank's HEART values. The ideal candidate will possess a referral source network and/or target audience whose mortgage needs can be satisfied with a traditional array of products sold on the secondary market including but not limited to Freddie Mac, FHA, VA, USDA and SONYMA. Essential Functions: Develops new business by cultivating leads from external referral sources such as realtors, home builders, attorneys, and financial planners. Maintains an ongoing relationship with these sources to foster ongoing referral business. Works with internal business partners such as branch staff, commercial lenders, small business lenders and wealth management staff, to identify prospects and leads. Stays knowledgeable on Bank products and services and actively contributes to business development goals through cross sell opportunities, submitting referrals to other lines of business. Keeps current and compliant with industry standards and government regulations and serves as subject matter expertise with all mortgage products such as Freddie Mac, Sonyma, VA, FHA, and USDA. Adheres to bank policies and procedures. Actively promotes Five Star Bank projecting a positive and professional image through participation in relevant community and professional activities to expand and enhance networking opportunities for generation of leads and community interest. Interviews loan applicants and assists applicants with identifying the products that best meet their needs. Collects financial data & documents and submits a complete loan application for processing. Monitors the loan process from origination to closing acting in the role of liaison between the Bank and the applicant. The CRM tool for Five Star Bank is Salesforce. The originator will receive training on the system and is expected to know how to send and receive referrals from this system. They are expected to use Salesforce in their daily correspondence with other internal partners at the Bank. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high performance behaviors of teamwork, leading by example and service in every facet of work. Job Related Qualifications - Education and Prior Experience: Required: Education: High School Diploma. Prior Experience: 3+ years in the financial services industry Licenses or Accreditation: Register with Nationwide Mortgage Licensing System Registry (NMLS) and obtain a unique identifier that is provided to consumers in accordance with all SAFE Act requirements. Renew registration with NMLS annually. Maintains and updates personal registry information as necessary to include name changes, employment changes, etc. Competencies: Excellent verbal and written communication skills Excellent organizational skills with the ability to work well under pressure and manage multiple priorities to meet established deadlines Ability to develop strong working relationships and interact with all levels of staff and management Possess analytical ability to interpret and utilize data to make appropriate recommendations ensuring compliance with regulations and policies/procedures Strong sales orientation while being customer focused; strong servicing skills Possess a high level of attention to detail to ensure accuracy Working knowledge of Microsoft Office applications and loan origination systems with the ability to learn and utilize new and existing banking software applications Physical Requirements: Able to regularly sit for prolonged periods of time. Able to regularly stand for prolonged periods of time. Able to travel occasionally throughout the footprint. Extensive computer usage is required. Ability to work: Evenings - occasionally Weekends - occasionally This job description is not exhaustive. The Mortgage Originator may be required to perform other duties as assigned.

Purpose: As a Solution Architect, you will play a pivotal role driving our technology strategy and designing scalable, reliable, and high-performance solutions that align to the overall Enterprise Architecture. This position will work closely with internal and external strategic partners as well as our internal PMO, business, cyber and technology teams to understand their needs and translate them into technical requirements and a practical solution. The role works with teams to define, design and document strategies and innovative solutions to meet or exceed business objectives and challenges. Your expertise will be instrumental in ensuring the successful delivery of our technology initiatives. Essential Functions: Technical Leadership: Provide technical leadership and guidance to cross-functional teams throughout the solution and project lifecycle, from conceptualization to implementation. Collaborate with the Enterprise Architect, contributing to the design of the solutions architecture in support of the overall Technology strategic plan Solution Design: Design and develop robust, scalable, and secure solutions that align with business objectives, functional and non-functional requirements, as well as cyber security and technology standards. Communicate to stakeholders Architecture Review: Review and evaluate proposed and existing systems and architectures to identify opportunities for optimization and improvement. Technology Evaluation: Research and evaluate new technologies and tools to identify potential solutions that meet business objectives. Stakeholder Management: Collaborate effectively with business stakeholders, engineering teams, and other business areas to help gather requirements, communicate technical concepts, and address concerns. Documentation: Create and maintain comprehensive technical and solution documentation, including architecture diagrams, design specifications and implementation plans. Demonstrate the standards and principles of the Five Star experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors in every facet of work. Job Related Qualifications: Required: Education: Bachelor's Degree in Computer Science, Information Technology or a related field. Experience: 5+ years of experience working in the Solutions Architecture, Systems and/or Network engineering field, System security experience and a strong knowledge of on-premises and Cloud-based solution delivery. Experience mentoring and guiding technical teams, providing technical guidance and direction. Preferred (Certifications): ITIL certifications Certifications in Azure Solutions, AWS Solutions, or Equivalent IAT II/Security+ Certification TOGAF ArchiMate Competencies: Ability to work with minimal guidance and across varying levels of technical competency Ability to effectively communicate across and within an organization as well as manage expectations of various stakeholders including both technical and non-technical teams Advanced experience delivering large, complex IT programs Experience with collaborating across many teams Strong analytical and problem-solving skills Strong written and verbal communication skills Proven ability to produce high-quality solution enterprise architecture artifacts Ability to work in a demanding, fast-paced environment, manage multiple priorities and change focus quickly to meet established deadlines Responds to requests for information in a timely and professional manner Ability to take initiative in problem solving and produces practical decisions and solutions Ability to prioritize, work, act and make decisions independently Ability to define, document, and review project requirements Strong understanding of IaaS, SaaS & PaaS, iPaaS solutions Knowledge of Technology Enterprise architectures that include multiple hardware and software environments including complex heterogeneous systems; Computer and Network system design Physical Requirements: Able to travel occasionally across the company footprint Extensive computer usage is required May require working nights and weekends in support of project deliverables Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Solution Architect may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance. Position Title: Consumer Loan Servicing Processor 1 Reports To: Consumer Loan Servicing Manager Department: Loan Servicing/Consumer FLSA Status: Non-Exempt Purpose : The Consumer Loan Servicing Processor 1 is responsible for booking and maintaining all Consumer related loans on the Banking System. This position will maintain all adjustments and revisions to the loans throughout the life of the loan. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing. Supervisory Responsibilities : Degree of Supervision Received: Moderate Supervision Received (title): Consumer Loan Servicing Manger Degree of Supervision Given: None Supervision Given to (Titles): N/A Essential Functions : The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations. Performs a thorough review of all file information related to Consumer loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed Establishes new Consumer loans on banking system ensuring that all data is accurately entered, and all accounts are following bank lending policy. Makes corrections as required and ensures that booking procedures are correct. Performs maintenance to loans as requested including but not limited to unposted items, charge-off, shadow account processing, automatic funds transfer, reversals, due date changes, fee assessments and reversals, deferments, account verification and Over Draft Protection (ODP) maintenance. Automated Clearing House (ACH) set up and maintenance Process payments returns and maintenance as necessary in accordance with the terms of the loan. Provides support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions Performs next day review on all maintenance performed by other processors as a result of requests from other departments or errors found. Maintains collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system and third-party system to track and follow up on any identified exception items. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications - Education and Prior Experience : Required: Education: High School Diploma or equivalent Prior Experience: 1+ years in Customer Service Licenses or Accreditation : Specialty Area (if applicable) Preferred: Education: Associate Degree in Business or related field Prior Experience: 1+ years Banking Environment Licenses or Accreditation : Specialty Area (if applicable) Competencies : Excellent verbal and written communication Strong analytical and problem-solving skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Responds to requests for information in a timely and professional manner Ability to work with all levels of staff and management Working knowledge of Microsoft applications with ability to learn new and existing Banking software Physical Requirements : Able to regularly sit for prolonged periods of time. Able to lift 20 lbs. Extensive computer usage is required. This job description is not exhaustive. The Consumer Loan Servicing Processor 1 may be required to perform other duties as assigned.