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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Erie, PA | $34,778 | $16.72 |
| 2 | Fargo, ND | $31,414 | $15.10 |
| 3 | Alexandria, VA | $30,084 | $14.46 |
| 4 | Saginaw, MI | $29,403 | $14.14 |
| 5 | Longview, TX | $27,855 | $13.39 |
| 6 | Akron, OH | $27,417 | $13.18 |
| 7 | Henderson, NV | $25,708 | $12.36 |
| 8 | Columbia, MO | $25,691 | $12.35 |
| 9 | Charlotte, NC | $25,527 | $12.27 |
| 10 | Shreveport, LA | $25,499 | $12.26 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Manager | $60,649 | $29 | - |
| 2 | Operation Support Analyst | $59,704 | $29 | - |
| 3 | Analyst | $51,359 | $25 | - |
| 4 | Customer Service Expert | $40,009 | $19 | - |
| 5 | Senior Customer Service Specialist | $32,596 | $16 | - |
| 6 | Senior Service Representative | $32,379 | $16 | - |
| 7 | Customer Service Executive | $31,771 | $15 | - |
| 8 | Senior Customer Service Representative | $31,692 | $15 | - |
| 9 | Senior Customer Service Coordinator | $31,334 | $15 | - |
| 10 | Customer Service Advocate | $31,230 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | IDT | $51,229 | $25 | - |
| 2 | C Spire | $37,206 | $18 | - |
| 3 | Atlantic Broadband | $36,150 | $17 | - |
| 4 | ILD TELECOMMUNICATIONS | $36,079 | $17 | - |
| 5 | Page Plus Cellular | $31,955 | $15 | - |
| 6 | Trizon | $29,308 | $14 | - |
| 7 | Northland Communications | $29,011 | $14 | - |
| 8 | Spectrotel | $28,741 | $14 | - |
| 9 | Vyve Broadband | $28,588 | $14 | - |
| 10 | Cablevision | $28,581 | $14 | - |
| 11 | ETECH Communications | $27,365 | $13 | - |
| 12 | ACD Direct | $27,053 | $13 | 1 |
| 13 | InterMedia Advertising | $27,021 | $13 | - |
| 14 | King TeleServices | $26,912 | $13 | - |
| 15 | S4 Communications | $26,854 | $13 | - |
| 16 | AnswerNet | $26,843 | $13 | - |
| 17 | TeleDirect | $26,566 | $13 | - |
| 18 | PCCW Global | $26,449 | $13 | - |
| 19 | Argo Contact Centers | $25,578 | $12 | - |
| 20 | OnBrand24 | $25,334 | $12 | - |