Team Leader jobs at Five Star Service Group Inc - 3 jobs

Return to Job Listings Retail Team Leader - (OH, Batavia) OH, Batavia Job Description: Retail Team Leader Department: Retail Operations About the Role Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level. The Retail Team Leader plays a key role in supporting retail route operations, ensuring merchandising excellence, and maintaining the highest standards of customer satisfaction and compliance. This position acts as a relief retail merchandiser during vacations, training, and open routes while helping train and coach team members to deliver best-in-class service and execution. Compensation: Competitive hourly rate, based on experience. Key Responsibilities * Assist the Retail Team Manager and division leadership with daily retail route operations, ensuring service quality, compliance, and profitability. * Provide coaching, training, and feedback to retail merchandisers, promoting consistent execution of company standards. * Fill in for open or vacation routes, ensuring uninterrupted service and customer satisfaction. * Load, deliver, and merchandise a variety of products including beverages, snacks, coffee, and fresh food items to client locations. * Verify orders, reconcile variances, and follow operational procedures to maintain accurate delivery and inventory records. * Execute all plan-o-grams, promotions, and retail initiatives as directed by corporate and regional leadership. * Replenish, rotate, and display products following company SOPs and FIFO (first-in, first-out) standards. * Maintain freshness and quality of perishable products by following proper refrigeration and temperature control guidelines. * Clean, sanitize, and maintain all vending and micro-market equipment, displays, and checkout areas. * Collect and reconcile cash and coin collections from vending and market locations while maintaining strict accuracy and security. * Monitor product inventory, reorder items as needed, and ensure adequate stock levels for all assigned accounts. * Conduct minor equipment maintenance such as filter replacements, cleaning, and bulb or paper changes. * Maintain assigned company vehicles in a clean and safe condition; perform daily inspections and follow all DOT and company fleet policies. * Support customer retention through excellent communication, timely service, and professionalism. * Adhere to all company safety, loss prevention, and cash-handling policies. * Promote and maintain a safe and compliant work environment; report any unsafe acts or conditions immediately. Qualifications * High school diploma or equivalent required; additional coursework or certifications in logistics, merchandising, or operations preferred. * Minimum 2 years of experience in retail operations, merchandising, or route service. * Valid driver's license with a clean driving record (must be at least 21 years old per DOT requirements). * Ability to lift 50 lbs or more on a repetitive basis and perform frequent reaching, bending, and stooping. * Proficient in basic computer and handheld device operations. * Strong interpersonal and communication skills with the ability to lead and support others. * Must pass pre-employment background check and drug screening. * Excellent time management, organization, and attention to detail. * Willingness to travel locally within assigned routes and provide coverage across the division as needed. Why Join Five Star? * • Competitive hourly pay. * 401(k) retirement savings plan with company match. * Comprehensive medical, dental, and vision insurance plans (individual and family coverage). * Voluntary FSA, life insurance, and short/long-term disability options. * Personal Time Off and paid company holidays. * Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need. EEO Statement Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply. Location - OH, Batavia - OH

Return to Job Listings Retail Team Manager (OH, Batavia) OH, Batavia At Five Star Breaktime Solutions, the Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations. Supervisory Responsibilities: * Manage retail vending and market route operations for assigned client locations. * Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers. * Manages time off of Merchandisers to ensure efficiency of operation for service obligations. * Addressing and resolving customer complaints per company guidelines. * Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations. Essential Duties & Responsibilities: * Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism. * Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design. * Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met. * Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. * Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations. * Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs. * Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed. * Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable. * Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. * Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities. * Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security. * Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business. Preferred Qualifications: * Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills. * Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. * Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form. * Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email. General Requirements: * Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. * Must be at least 21 years old (DOT) and have a valid driver's license. * Must be able to consent to a pre-employment background check. * Must be able to consent to a drug screen. * Ability to follow workplace safety policies and guidelines. Benefits: * Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays * Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. About Five Star Breaktime Solutions: Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Veteran/Federal Contractor Location - OH, Batavia - OH