Five9 jobs - 153 jobs

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As Vice President of Data Science, you will lead and grow our in-house data science team. This team is responsible for research, experimentation, data collection and curation, and data analysis that contributes to the performance of Five9's AI products. Tasks include evaluation of and selection of AI agent architectural frameworks, evaluation and comparison of LLM models across commercial and open source choices, model fine-tuning for dedicated tasks, prompt engineering, prompt structure and design, and composite model definitions and evaluations. The scale of Five9 provides a wealth of data that data science team has access to. The data science team is very much applied - their work directly makes its way into real products providing direct customer benefit. As lead of this team, you will take complete ownership of the technical and operational direction of the organization, including growing to team to meet increased demand for its capabilities. Key Responsibilities: Technical Direction Setting: As an expert in the leading edge of AI and data science, you will direct the team on the methodologies, practices, algorithms, experiments and processes they perform. Hands On: You are expected to also be hands on, not just a manger, and be directly responsible for some amount of the technical work in addition to directing the team. Organizational Growth: You will be tasked with growing the team, and ensuring we have the right talent to accomplish our goals. Collaborator and Spokesperson: You will act as an internal and external spokesperson for data science, and collaborate with stakeholders across the company. Internally, you will be expected to meet with product managers, executives and estaff, and be able to converse effectively with them. You will also occasionally meet with customers to understand how Five9 products, and the data science behind them, impacts the customers. You are expected to participate in industry activities, including publication of blog posts and papers, along with participation in AI conferences. Technical Expertise: 12+ years experience in data science or AI applied research, ideally at a best-in-class applied research organization. Deep Expertise in Modern AI/ML Extensive hands-on experience with LLMs, agentic architectures, retrieval-augmented systems, transformers, and composite model pipelines. Strong understanding of commercial and open-source model ecosystems (e.g., OpenAI, Anthropic, Google, Meta, Mistral), including evaluation, benchmarking, and tradeoff analysis. Model Development & Optimization Proven ability to perform fine-tuning, supervised/unsupervised training, prompt engineering, prompt optimization, and model orchestration for real-world use cases. Experience designing evaluation frameworks, experiment methodologies, and robust model comparison workflows. Data Engineering & Curation Expertise in large-scale data collection, labeling, cleaning, and curation pipelines, preferably with conversational or unstructured text data. Familiarity with tools and techniques for data quality assessment, dataset versioning, and data governance. Applied Data Science & Analytics Strong proficiency in statistical analysis, A/B experimentation, causal inference, and performance measurement. Demonstrated success turning data insights into product improvements that drive measurable business outcomes. Software Development & Systems Thinking Ability to work with engineering teams using modern software practices (Python, data platforms, cloud-native environments, APIs, ML Ops tooling). Understanding of production ML systems, deployment patterns, monitoring, and safety/guardrail design. People & Collaboration Skills: Cross-Functional Partnering Ability to collaborate effectively with product managers, engineering leaders, UX, and GTM teams to translate business needs into data science strategies. Adept at explaining complex technical concepts to executives, customers, and non-technical stakeholders. Communication & Storytelling Exceptional written and verbal communication skills, including ability to publish thought leadership (papers, blog posts) and present at conferences. Team Development & Mentorship Passion for mentoring senior and junior data scientists, fostering technical excellence, and building a culture of experimentation and rigorous thinking. Customer Empathy Experience engaging directly with customers to understand their needs, gather feedback, and translate insights into product or model improvements. Leadership & Strategic Skills: Vision Setting & Direction Ability to define the data science strategy for AI Agents and customer experience products, aligning with corporate priorities and market opportunities. Hands-On Leadership Comfortable being an active contributor-writing code, running experiments, reviewing research-while simultaneously guiding the team's overall direction. Organizational Scaling Experience hiring, scaling, and structuring high-performing data science teams across multiple geographies. Operational Excellence Ability to build processes for experimentation, model evaluation, data quality management, and continuous delivery of data science innovation into product. Executive Presence & Influence Skilled at influencing E-staff and senior leadership, defending technical decisions, shaping product strategy, and representing data science internally and externally. Ethics, Safety & Risk Awareness Deep understanding of responsible AI principles, privacy considerations, and model safety, including evaluating risks when operating at enterprise scale. Educational Requirements: Advanced degree in a quantitative or technical field, such as: Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, Statistics, Applied Mathematics, Electrical Engineering, Computational Linguistics, or a related field. Master's degree in one of the above fields with significant applied industry experience in AI/ML leadership roles. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $233,000-$512,000 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Summary: The Director, Customer Success Management role is to lead a team of Customer Success Managers (CSMs) focusing on the growth and retention of Genesys' customers. The Director advocates and champions their customers' journeys and orchestrates the right strategies, products, and services to help customers rapidly realize their business outcomes. Working closely with leaders from other Genesys functions, the Director ensures a One Genesys approach to customer success. Key Responsibilities: Team Leadership Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for success management, and providing executive oversight as necessary. Coach team to apply 'empathy in action' to understand customers' business value drivers, success criteria, and KPIs. Lead and deliver compelling Executive Business Reviews (EBRs) to C-level stakeholders, articulating strategic value, ROI, and business impact. Guide team in preparing and presenting Quarterly Business Reviews (QBRs) that demonstrate customer success, adoption metrics, and strategic roadmap alignment. Develop and present data-driven insights that resonate with executive stakeholders and drive strategic decision-making. Customer Success Strategy Support team in helping customers achieve business outcomes through adoption of relevant Genesys products, services, and best practices. Enable team to drive customer reference-ability and advocacy. Drive participation in key engagement activities such as Customer Advisory Board and Customer Roundtable. Coach team to apply proactive risk management for customer sentiment, turning potential risks into opportunities to delight, retain, and grow customers. Cross-functional Collaboration Establish relationships with other team leaders, defining roles, responsibilities, and accountability with adjacent functions including: Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value rapidly. Professional Services to ensure implementations progress smoothly to go-live. Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue. Sales to identify cross-sell/up-sell opportunities and drive incremental bookings. Minimum Requirements: Experience & Education 6+ years' experience in a SaaS CSM people management role 10+ years' working as a Customer Success Manager in a fast-growing SaaS company. Bachelor's or advanced degree in technology- or business-related field Familiarity with CX (industry and technology) to lead a consultative approach. Experience in identifying opportunities to expand the reach of the Genesys CX portfolio within the customer journey. Desirable Skills: Technical Skills Proficient with productivity tools including PowerPoint/Excel/Word Experience with CRM tools such as Salesforce and Gainsight Competency with online communities and social media platforms Professional Competencies How We Think Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Strategic Mindset: Seeing ahead of future possibilities and translating them into breakthrough strategies. Analytics Mindset: Ability to translate insights from data into customer business impacts (e.g., unrecognized value, operational underperformance) Foundational Product Skill: Understanding how product adoption relates to key business outcomes. How We Own It Ensures Accountability: Holding self and others accountable to meet commitments. Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. How We Interact Collaborates: Building partnerships and working collaboratively to meet shared objectives Manages Conflict: Handling conflict situations effectively with minimal noise. Active Listener: Focuses on the speaker with intent to understand versus self-focus. Communicates Effectively: Developing and delivering multi-mode communications that convey clear understanding of different audiences' needs. Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. How We Show Up Instills Trust: Gaining confidence and trust through honesty, integrity, and authenticity. Situational Adaptability: Adapting approach and demeanor in real time to match shifting demands. Maintains positive and resilient attitude. Thrives in dynamic environment. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $152,300.00 - $267,700.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description Job Title: SMB Account Executive Department & Team: NA Growth Location: North East Summary: Do you have a passion to create amazing customer experiences? Are you a creative and dynamic sales professional? As a SMB Account Executive, you will be responsible for revenue growth with new and existing customers in a fast-growing market. In this role, your primary objective is to hunt and close new logos. We look for individuals who have a proven track record of overachieving and who like to WIN! Why work for Genesys? You have the opportunity drive the business through accurate forecasting and account management. You have the opportunity to create dynamic sales presentations working with industry technical experts. You will have a unique opportunity to understand our customers strategies and help them drive their business using our unique solutions. You will own your business plan, which includes developing networks, hunting, and fostering relationships Showcase your proven abilities to create relationships with executives, stakeholders, and key influencers. You will work with key Channel Partners to identify and execute on joint opportunities Working for a Magic Quadrant leader with a focus on AI innovations What do you need to have? Excellent communication Proven experience in understanding and solving problems Desire to bring creativity to work 0-2 years of sales experience BS or BA degree or equivalent work-related work experience Compensation and Benefits: Market competitive salary with an anticipated base compensation range of $40,300-$83,700. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: ***************************** Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $63,100.00 - $110,900.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

A leading technology firm is looking for a Finance Director focused on managing financial performance for subscription-based operations. The successful candidate will oversee financial planning, budgeting, and strategic decision-making to enhance business performance. Ideal candidates should possess strong analytical skills and experience in SaaS environments. This hybrid role requires effective collaboration with various stakeholders to drive efficiency and innovation. A competitive salary range from $177,600 to $266,400 is offered. #J-18808-Ljbffr

F5 Facility Services is seeking a highly skilled and self-directed Remote Commercial Handyman to join our growing team. This is a remote position that demands exceptional independence and the ability to work effectively with limited management interaction. The ideal candidate will be responsible for providing a wide range of maintenance, repair, and general upkeep services to our diverse commercial clients. This role requires a broad skillset, superior problem-solving abilities, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, and the ability to utilize customer-specific software for time tracking and job management. Responsibilities: • Perform a variety of maintenance and repair tasks, including but not limited to: carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance, requiring minimal direct supervision. • Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, proactively managing client relationships. • Perform preventative maintenance on commercial properties to ensure optimal performance and safety. • Read and interpret blueprints, schematics, and technical drawings as needed. • Communicate effectively with clients, providing clear explanations of issues and repair options. • Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation. • Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others. • Prepare accurate and detailed quotes for repair, maintenance, and installation projects. • Maintain and manage company-provided tools and equipment. • Work collaboratively with other team members remotely, ensuring efficient and effective service delivery. • Be available for on-call and after-hours work, as needed. • Utilize company-provided mobile applications to document job details, submit reports, relay information to management, track inventory, and manage work orders, demonstrating strong self-management. • Utilize customer-specific software for accurate time tracking, job progress updates, and reporting. Qualifications: • Proven experience in a commercial handyman or maintenance role. • Proven ability to work independently and manage time effectively. • Broad skillset encompassing carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance. • Strong problem-solving and troubleshooting skills. • Excellent communication and customer service skills. • Ability to read and interpret blueprints and schematics as needed . • Proficiency in the use of hand and power tools. • Valid driver's license and clean driving record. • Strong work ethic and attention to detail. • Ability to lift and carry heavy objects, and work in various environments. • Ability to pass a background check and drug screening. • Ability to accurately estimate material and labor costs for projects. • Proficiency with mobile technology and the ability to learn and utilize company-specific applications. • Ability to quickly learn and adapt to customer-specific software programs. Preferred Qualifications: • Certifications in specific trades or technologies. • Experience with building maintenance systems. • Experience in a service-oriented business. Benefits: • Competitive salary. • Comprehensive benefits package (health, dental, vision, 401(k), etc.). • Company vehicle and phone. • Paid time off and holidays. • Opportunities for professional development and advancement.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Talent Acquisition Partner to join our recruiting team! We are a collaborative and driven team, motivated by our passion for growing Five9 with excellent talent and supporting our hiring managers in their hiring goals. This role will support our Sales and Professional Services, and will be a 9 month contract role. Responsibilities: Attract the best talent for open positions while building and maintaining relationships with talent for future opportunities, supporting the Product Engineering organization. Provide a stellar candidate experience with the ability to pipeline candidates for future opportunities. Meet and exceed recruiting metrics (time to fill, candidate experience, quality of hire). Source using various tools including LinkedIn Recruiter. Recommend new strategies and resources for finding and attracting talent. Build trusted relationships with hiring managers. Develop strategic job plans for their requisitions and coach them on hiring best practices. Requirements: 3+ years of recruiting experience including sourcing, preferably for growing, global technology companies 2+ years in an in-house environment, technology company preferred Experience recruiting engineering professionals required Great follow through with candidates and ability to create exceptional experiences Proven track record of finding and hiring top talent with a high close rate Professional written and verbal communication skills Relationship builder/networker extraordinaire Highly organized with the ability to prioritize and meet deadlines Service oriented approach with hiring managers, sense of ownership Bachelor's Degree or equivalent work experience #LI-JM1 Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

F5 Facility Services is seeking a highly skilled and self-motivated Remote Commercial Service Electrician to join our growing team. This is a remote position requiring exceptional independence and the ability to work with limited management interaction. The ideal candidate will be responsible for providing expert electrical troubleshooting, maintenance, and repair services to our diverse commercial clients. This role demands a strong understanding of commercial electrical systems, superior problem-solving skills, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, and the ability to utilize customer-specific software for time tracking and job management. Responsibilities: Perform electrical troubleshooting, diagnostics, and repairs on commercial electrical systems, including lighting, power distribution, control systems, and emergency systems. Install, maintain, and repair electrical wiring, fixtures, and equipment in accordance with local and national electrical codes. Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, requiring minimal direct supervision. Perform preventative maintenance on commercial electrical systems to ensure optimal performance and safety. Read and interpret blueprints, schematics, and technical drawings. Communicate effectively with clients, providing clear explanations of electrical issues and repair options, proactively managing client relationships. Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation. Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others. Prepare accurate and detailed quotes for repair, maintenance, and installation projects. Maintain and manage company-provided service vehicle and equipment. Work collaboratively with other team members remotely, ensuring efficient and effective service delivery. Be available for on-call and after-hours work, as needed. Utilize company-provided mobile applications to document job details, submit reports, relay information to management, track inventory, and manage work orders, demonstrating strong self-management. Utilize customer-specific software for accurate time tracking, job progress updates, and reporting. Qualifications: Minimum of 3-5 years of experience as a Commercial Service Electrician. Proven ability to work independently and manage time effectively. Strong knowledge of commercial electrical systems and NEC codes. Proven ability to troubleshoot and repair complex electrical problems. Excellent communication and customer service skills. Ability to read and interpret blueprints and schematics. Proficient in the use of electrical testing equipment. Valid driver's license and clean driving record. Strong work ethic and attention to detail. Ability to lift and carry heavy objects, and work in various environments. Ability to pass a background check and drug screening. Ability to accurately estimate material and labor costs for electrical projects. Proficiency with mobile technology and the ability to learn and utilize company-specific applications. Ability to quickly learn and adapt to customer-specific software programs. Preferred Qualifications: Valid Electrician License Experience with building automation systems. Certifications in specific electrical systems or technologies. Experience in a service-oriented business. Benefits: Competitive salary. Comprehensive benefits package (health, dental, vision, 401(k), etc.). Company vehicle and phone. Paid time off and holidays. Opportunities for professional development and advancement.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Solutions Architect (SA) position is a technical leadership role supporting a Sales region. Architects are typically assigned a technology area to focus on, such as Cloud, DevOps, Security, or Service Provider. You will be joining a small but highly skilled team with extensive F5 solution experience and knowledge who enables the North America F5 account teams to expand use cases and increase sales win rates. The SA's primary function is to work collaboratively with Sales teams, identifying appropriate F5 solutions to address customers' business needs, ultimately contributing to revenue growth. They provide technical expertise and business understanding across specific or multiple industries. They champion our customers' requirements and ensure they are understood across other teams within F5, such as Sales, Marketing, Product Management, and Product Development. The SA also shares knowledge and educates the solution engineering team internally and externally via whitepapers, trainings, blogs, tech-tips, presentations, etc. This education often extends to customers, partners, and public-facing forums such as industry conferences. To be effective, an SA needs to have excellent communication skills and technical skills, and knowledge on of both F5 products and the “eco-system” that we work in. What you'll do? Perform a self-driven role as a member of a nationally based team that supports and enables each other's ability to specialize, while as a team providing coverage across F5 technologies in North America. Work on strategic opportunities within the assigned region/area of specialization and provide technical expertise Where multiple solutions exist, evaluate trade-offs between alternatives from technical and business perspectives Play the role of an evangelist, and thought leader in your area of technical specialization Quickly learn adjacent technologies when/where appropriate to extend core knowledge Collaborate with other solution architects and internal business leaders to share ideas, identify common customer pain points and trends , and identify appropriate F5 solutions Work closely with our internal product management and services teams and provide technical and business understanding for product launches and updates that would be beneficial for our customers Provide mentorship as needed to the Solution Engineering community in the organization How you'll do it: Liaison between Sales and Marketing, Product Management, and Product Development Experience working with strategic business opportunities across Enterprises, Service providers, and Public Sector customers. Advanced experience with F5 solutions and automation (Application Delivery, Application Security, Automated threats, Dev/SecOps practices, Denial of Service, Authentication and Authorization, API) Operational expertise on public cloud platforms from AWS, Azure, and Google Cloud Platform Advanced knowledge of multiple Linux distributions, including installation, system maintenance, application management, and tuning Competency in virtualization with experience launching virtual machines in both enterprise and cloud computing environments Experience with Nginx and Nginx Plus configuration and management Experience with service mesh, Kubernetes and Docker Containerization, including automation tools, processes, logging, and troubleshooting tools, and methods Experience with multiple Container Orchestration concepts and platforms Advanced knowledge with Kubernetes Ingress Controllers - testing, migration, troubleshooting Advanced experience with API Gateway concepts, operations, and life cycles Knowledge of AI applications, models, systems, and infrastructure Advanced knowledge of microservices and AI infrastructure market landscape Understanding of machine learning models and natural language processing What you'll bring: Experience in speaking at industry/customer events, publishing whitepapers/solution articles, blogs, tech-tips etc. Extensive experience making product demonstrations and technical presentations to technical and business leads Deep knowledge of F5 Solutions Knowledge of legacy technologies and their application in modern platforms, especially Linux, networking, or virtualization 8+ years of related industry experience 5+ years of presales role Relevant certifications a plus BS/BA or equivalent work experience What you'll get: This role is primarily based out of the western United States with flexibility to work remotely as well. While we encourage remote/virtual meetings, the nature of the role could require travel up to 30-40% of the time. This is a self-driven role, so career growth and development is available at every stage of your career. The position reports to the Director of Solutions Engineering #LI-EM1 The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. The annual base pay for this position is: $195,200.00 - $292,800.00 F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: ******************************************* . F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

The individual in this role will be part of our discretionary trading department, which is focused on executing and researching the current discretionary portfolio. The ideal candidate has experience in discretionary trading strategies across various asset classes, including Cryptocurrencies, equities, futures, and currencies. This opportunity will provide the right candidate an opportunity to have a large impact on the productivity of a newly formed effort within a successful proprietary trading firm. Key Responsibilities: Develop and execute discretionary crypto trading strategies. Conduct in-depth market research and analysis to identify trading opportunities. Monitor market conditions, news, and events to make informed trading decisions. Collaborate with the research team to optimize trading strategies. Maintain and improve trading systems and processes to ensure efficiency and accuracy. Qualifications: Bachelor's or Master's degree from a top university, preferably in Finance, Economics, Mathematics, or a related field. Minimum 5 years of experience in trading within the traditional finance and crypto industry. Strong analytical skills and a deep understanding of financial markets. Excellent communication skills and the ability to work effectively in a team environment. Highly motivated, detail-oriented, and able to thrive in a fast-paced trading environment.

## AI and Experience Orchestration Director**Job Summary:** The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to translate client's business goals into impactful AI use cases that deliver measurable outcomes and, in turn, helping to drive sales and adoption of Genesys native AI capabilities.* Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders* Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams* Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting* Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives* Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives* Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team* Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration* Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities* Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services* Ad-hoc duties as required by management* Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills* 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains* Experience with AI-powered customer experience and conversational AI solutions* Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes* Ability to create effective territory and account strategies that support growth objectives* Strong critical thinking, problem solving, and communication skills* Effective presentation skills with the ability to serve as a compelling subject matter expert* Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit *********************** is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr

About the role: We are looking for a dynamic, high-performing Enterprise Account Executive with experience selling software solutions within the Higher Education sector to private, state and community colleges. The ideal candidate will be responsible for the full sales cycle, from lead to close, and must love the thrill of the hunt. They will also help internal teams continue to innovate by sharing knowledge of client challenges, as well as their understanding of Blackbaud's Education Management Suite for colleges and universities. We want you to work with these prospects to uncover needs and opportunities that expand the use of our products and services, helping them to achieve success with their enrollment, academic, financial, advancement and organizational goals. What you'll do: Qualifying, pursuing and closing sales opportunities within an assigned territory Exceeding monthly, quarterly and annual sales quotas Using/maintaining internal sales tools (salesforce.com) for CRM and pipeline management Engaging with technical and/or executive team members in complex sales scenarios Developing client proposals that effectively communicate our products and offer customized solutions for each unique Higher Education organization Ongoing, self-directed monitoring of higher education marketplace and competitor developments Regular engagement with product management to deliver intelligence on client needs What you'll bring: 8+ years of software sales (SaaS) experience in the Higher Education marketplace Understanding of sales methodologies (i.e. value selling, target account selling, solutions selling, strategic selling) Proven history of consistent over-quota achievement of sales goals Ability to thrive in a competitive environment and to adapt to change easily Demonstrated success in client relationship management Prior experience selling/implementing in student information systems or the higher education market is a plus Additional skills might require a combination of previous experience working/selling to the non-profit community, working within a higher educational affiliated organization, or having a background in student information systems. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at *********************************** or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email *********************************. The starting base salary and annual proposed commission is $156,400.00 to $218,300.00. Blackbaud may pay more or less based on employee qualifications, market value, sales quota, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-first workforce 401(k) program with employer match Flexible paid time off Generous Parental Leave Volunteer for vacation Opportunities to connect to build community and belonging Pet insurance, legal and identity protection Tuition reimbursement program

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Voice Client team at Five9 is seeking a passionate and experienced Software Engineer II to help build and enhance the voice solutions that power our industry-leading contact center platform. This person will play a key role in developing high-quality, reliable, and high-performing voice applications across desktop (Mac and Windows) and web platforms using technologies such as SIP, WebRTC, ICE, and Web Sockets. This role requires strong technical expertise, problem-solving ability, and close collaboration with cross-functional teams to deliver exceptional audio quality and customer experiences. You'll also have the opportunity to engage directly with customers, leveraging feedback to continuously improve and evolve our voice solutions for greater business impact. Key Responsibilities: Be part of an agile team to develop a scalable, highly available global voice platform. Understand performance and scalability principles and apply when developing software. Collaborate with Product Managers, Architects, Engineering leaders and test engineers. Mentor and train junior team members. Key Requirements: 5+ years of industry experience in software development and troubleshooting VOIP systems. Great understanding on WebRTC in browser and/or SIP signalling. Proficient and expert in JavaScript. Additionally have a minimum of two years of practical experience in the second language between C++ and Java. Experience in troubleshooting tools, audio media analysis and good debugging skills. Experience working on complex problems and systems. Experience working within an Agile/Scrum team. Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership. Strong communication skills, both verbal and written. Bachelor's degree (or equivalent /above) in relevant discipline. Preferrable Skills: Good understanding of VOIP protocols like SIP, RTP, RTCP and other network protocols. Experience in telecom or IoT field. Experience with Contact Centre, IVR, Virtual Agents and telecommunications service providers is advantageous. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

We are seeking a Sales Representative to join our growing YM Careers team in the Groton, CT office! Annual on-target earnings: $85,000. The base pay is $19.23 per hour with an additional $45,000 annual commission ($35,000 OTC + $10,000 performance reward). YM Careers YM Careers is the industry's most trusted career center platform for associations powering nearly 3,000 niche job boards that connect more than a million employers with tens of millions of association members and website users. Associations leverage the platform to provide a valuable member service, acquire and engage new members, and increase non-dues revenue. YM Careers is part of Momentive Software, which offers an integrated set of solutions that help member-based organizations increase revenue, improve efficiency, and digitally engage members. Learn more at ymcareers.com. A Day in the Life * Develop strong client relationships in an assigned portfolio of niche career centers * Learn and understand recruitment advertising challenges within an assigned industry vertical * Drive sales in your assigned territory by hunting for new business, farming renewal business and upselling products to an existing client base * Learn and demonstrate a fundamental understanding of our services and technology platform, while being able to articulate the advantages to customers and prospects * Complete proactive outreach on hot leads that are provided every day to the sales team * Perform a high level of sales activity, with the assistance of sales technologies and automation * Sell a robust product suite of solutions designed to promote employers open roles and build their employer brand * Assist current customers with their recruitment advertising strategy, by making product recommendations that best satisfied their needs * Ensure the timely and successful delivery of our products and services * Meet or exceed daily sales and activity targets We are looking for someone who brings * 1-2 years of sales experience * Strong verbal and written communication skills * A strong sense of self-motivation and drive * Ability to multi-task and work in a high paced environment * Attention to detail with excellent organization skills * Great customer service skills and ability to build client relationships * A desire to be a superstar player on a world class team * The ability to work in the Groton, CT office #LI-JF1 #momentivesoftware About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Overview The Global Engagement Manager is a key member of the Field & Partner Enablement organization, responsible for developing and executing the quarterly global enablement strategy that supports the Presales (Solutions Consulting) organization and drives pipeline-generation-focused enablement programs to the field, including campaigns, programs, and prospecting initiatives that contribute to pipeline creation. As a strategic advisor and engagement lead, the Global Engagement Manager partners with stakeholders across Presales, PMM, Campaigns, RevOps, and regional leadership teams to align business needs, shape enablement priorities, and ensure execution consistency across regions. The role serves as the connective tissue between the field, global programs, and the broader enablement ecosystem. Key Responsibilities Strategic Enablement Planning Develop and own the quarterly enablement strategy for Presales and field-facing pipeline-generation initiatives (campaign readiness, demand acceleration motions, opportunity creation programs), applying critical thinking and creative problem-solving to define priorities, test assumptions, and leverage AI-enabled tools to deliver improved outcomes. Partner with senior Presales leaders to identify performance gaps, field needs, and new opportunities for enablement impact, demonstrating a growth mindset by continuously learning from data, field feedback, and AI-supported analysis to surface insights at scale. Provide strategic advisory guidance to stakeholders, grounded in data, field insights, and GTM priorities, with the ability to think differently, experiment confidently with new approaches, and use AI thoughtfully to evaluate options and improve decision quality. Translate insights into clear, prioritized enablement plans that align with global strategy and regional execution needs, using creativity and AI where appropriate to synthesize inputs, explore alternative scenarios, and accelerate planning without sacrificing rigor. Program Alignment & Execution Ensure existing enablement programs are regionally aligned and relevant to presales workflows. Collaborate with enablement content teams to ensure the field receives the right programs (not creating content). Coordinate timing, delivery, and communication of global enablement initiatives to ensure strong regional adoption and readiness. Drive enablement programs to the field centered on Pipeline Generation initiatives (e.g., campaigns). Drive execution excellence by monitoring participation, engagement, and field readiness metrics. Use AI-enabled tools to improve efficiency and clarity in enablement communications and to support tailoring of messaging for different field audiences, in partnership with content owners. Performance Insights & Optimization Serve as a trusted advisor to Presales leadership and to the GTM partners responsible for pipeline-generation strategy. Build strong cross-functional partnerships across Product Marketing, Campaigns, RevOps, and Regional Leadership to ensure alignment on messaging, priorities, and execution. Partner with Operations and RevOps teams to report enablement impact on pipeline creation, conversion rates, and presales effectiveness. Act as the enablement liaison who represents the voice of the field and ensures that stakeholder needs are reflected in enablement priorities. Provide thought leadership on presales and pipeline-aligned enablement needs, engaging proactively with stakeholders to anticipate gaps before they impact performance. Consolidate performance insights into actionable recommendations for leadership. Leverage AI-supported analysis, where appropriate, to identify trends and insights from performance data and qualitative field feedback. Stakeholder Engagement & Communication Use data to identify knowledge, skills, and process gaps that inform future enablement strategy. Present synthesized insights and recommendations to stakeholders, showing clear connection between enablement execution and business outcomes. Continuously evaluate program and campaign effectiveness and propose improvements. Demonstrate effective use of AI tools to support clear, concise, and executive-ready communication. Qualifications 6-9 years of experience in enablement, GTM operations, or presales/demand generation program management. Proven success developing and executing strategic enablement or business planning initiatives across global teams. Strong stakeholder management, executive communication, and cross-functional collaboration skills. Data-driven mindset with the ability to translate insights into strategic action. Familiarity with CRM and enablement platforms (Salesforce, Seismic, Clari, SalesLoft/Outreach). Bachelor's degree or equivalent experience required. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $109,700.00 - $192,900.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Job Description F5 Facility Services is seeking a highly skilled and self-directed Remote Commercial Handyman to join our growing team. This is a remote position that demands exceptional independence and the ability to work effectively with limited management interaction. The ideal candidate will be responsible for providing a wide range of maintenance, repair, and general upkeep services to our diverse commercial clients. This role requires a broad skillset, superior problem-solving abilities, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, and the ability to utilize customer-specific software for time tracking and job management. Responsibilities: • Perform a variety of maintenance and repair tasks, including but not limited to: carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance, requiring minimal direct supervision. • Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, proactively managing client relationships. • Perform preventative maintenance on commercial properties to ensure optimal performance and safety. • Read and interpret blueprints, schematics, and technical drawings as needed. • Communicate effectively with clients, providing clear explanations of issues and repair options. • Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation. • Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others. • Prepare accurate and detailed quotes for repair, maintenance, and installation projects. • Maintain and manage company-provided tools and equipment. • Work collaboratively with other team members remotely, ensuring efficient and effective service delivery. • Be available for on-call and after-hours work, as needed. • Utilize company-provided mobile applications to document job details, submit reports, relay information to management, track inventory, and manage work orders, demonstrating strong self-management. • Utilize customer-specific software for accurate time tracking, job progress updates, and reporting. Qualifications: • Proven experience in a commercial handyman or maintenance role. • Proven ability to work independently and manage time effectively. • Broad skillset encompassing carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance. • Strong problem-solving and troubleshooting skills. • Excellent communication and customer service skills. • Ability to read and interpret blueprints and schematics as needed . • Proficiency in the use of hand and power tools. • Valid driver's license and clean driving record. • Strong work ethic and attention to detail. • Ability to lift and carry heavy objects, and work in various environments. • Ability to pass a background check and drug screening. • Ability to accurately estimate material and labor costs for projects. • Proficiency with mobile technology and the ability to learn and utilize company-specific applications. • Ability to quickly learn and adapt to customer-specific software programs. Preferred Qualifications: • Certifications in specific trades or technologies. • Experience with building maintenance systems. • Experience in a service-oriented business. Benefits: • Competitive salary. • Comprehensive benefits package (health, dental, vision, 401(k), etc.). • Company vehicle and phone. • Paid time off and holidays. • Opportunities for professional development and advancement. Powered by JazzHR II7TUklPPc

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As the Sr. Manager, Solutions Consulting, you will play a pivotal role in driving our global sales success through Global System Integrator (GSI) and Strategic Technology Partners (STP) by leading a high-performing team of Solution Consultants (SC) and Architects. You will provide technical leadership and be responsible for setting vision, goals, Program Management for SC-Led Partner Empowerment efforts, and executing strategy, all while aligning with Genesys Partner and Sales Leadership in pursuit of pipeline and sales growth objectives. The team collaborates with Enablement, Sales Leadership, Product Management, and customers on the Genesys AI unique value proposition, roadmap, Proof of Concept (PoC) Development Lab environments, and rapidly prototype solutions, all aimed to help Go-To Market initiatives and nurture various GSI and STP business opportunities. These initiatives drive towards the goal empowering self-sufficiency of Genesys Cloud and the Genesys AI solution set during the Pre-Sales cycle while co-creating demos, Proof of Concepts and technical Go-To-Market reusable assets. You and the team will work with all levels of partner organizations, helping to tailor the joint Genesys and partner demo strategy to meet the needs of various business and technical stakeholders including C-level decision-makers. The team also works on direct opportunities supporting and providing compelling demos, facilitating AI architecture conversations, PoC's, and rapid prototyping to increase the velocity a technical win and ultimately, deal closure. The team's role is imperative to the success of both partner-driven and direct sales opportunities at scale. What you'll do: * Lead a team of Solution Consultants and Architects providing guidance, mentorship, and performance coaching. * Align with the sales leadership to develop and execute effective hands-on technical empowerment strategies that are reused globally. * Drive continuous improvement initiatives within the team and with Genesys Partner Technical contacts optimizing processes, tools, and resources to enhance efficiency and effectiveness for our partner's technical Pre-Sales and Architect team members. * Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth with Strategic Technology Partners. * Understand global partner needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements. * Empower the team to craft and deliver technical partner innovation sessions, demonstrations, and reusable artifacts. * Collaborate with the product management, engineering, and Partner Management Leadership teams to provide data-driven feedback on product enhancements needed by Genesys partners, identify market trends, and contribute to product roadmap development. * Stay up-to-date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always at the forefront of our partner's minds. * Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance. * Provide Program Management activities related to GSI and STP Pre-Sales strategy providing a framework of best practices that can be tailored and leveraged in different regions. Qualifications: * Located in the United States * Bachelor's degree in a relevant technical field; advanced degree preferred. * 5+ years of experience in solutions consulting, technical sales, or related roles. * Proven track record of leading and managing high-performing teams. * Strong understanding of AI, CCaaS, Customer Experience, and Digital domains * Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences. * Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers. * Collaborative mindset with the ability to work effectively across sales, product, and engineering teams. * Project Management skills and hands on experience with Project Management Tools such as Asana. * Experience with creating Salesforce reports and dashboards. * Experience with Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS * Results-driven with a focus on achieving and exceeding data-driven sales targets. * Proficiency in relevant software tools and technologies Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $150,500.00 - $264,700.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Job Description F5 Facility Services is seeking a highly skilled and self-motivated Remote Commercial Service Electrician to join our growing team. This is a remote position requiring exceptional independence and the ability to work with limited management interaction. The ideal candidate will be responsible for providing expert electrical troubleshooting, maintenance, and repair services to our diverse commercial clients. This role demands a strong understanding of commercial electrical systems, superior problem-solving skills, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, and the ability to utilize customer-specific software for time tracking and job management. Responsibilities: Perform electrical troubleshooting, diagnostics, and repairs on commercial electrical systems, including lighting, power distribution, control systems, and emergency systems. Install, maintain, and repair electrical wiring, fixtures, and equipment in accordance with local and national electrical codes. Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, requiring minimal direct supervision. Perform preventative maintenance on commercial electrical systems to ensure optimal performance and safety. Read and interpret blueprints, schematics, and technical drawings. Communicate effectively with clients, providing clear explanations of electrical issues and repair options, proactively managing client relationships. Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation. Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others. Prepare accurate and detailed quotes for repair, maintenance, and installation projects. Maintain and manage company-provided service vehicle and equipment. Work collaboratively with other team members remotely, ensuring efficient and effective service delivery. Be available for on-call and after-hours work, as needed. Utilize company-provided mobile applications to document job details, submit reports, relay information to management, track inventory, and manage work orders, demonstrating strong self-management. Utilize customer-specific software for accurate time tracking, job progress updates, and reporting. Qualifications: Minimum of 3-5 years of experience as a Commercial Service Electrician. Proven ability to work independently and manage time effectively. Strong knowledge of commercial electrical systems and NEC codes. Proven ability to troubleshoot and repair complex electrical problems. Excellent communication and customer service skills. Ability to read and interpret blueprints and schematics. Proficient in the use of electrical testing equipment. Valid driver's license and clean driving record. Strong work ethic and attention to detail. Ability to lift and carry heavy objects, and work in various environments. Ability to pass a background check and drug screening. Ability to accurately estimate material and labor costs for electrical projects. Proficiency with mobile technology and the ability to learn and utilize company-specific applications. Ability to quickly learn and adapt to customer-specific software programs. Preferred Qualifications: Valid Electrician License Experience with building automation systems. Certifications in specific electrical systems or technologies. Experience in a service-oriented business. Benefits: Competitive salary. Comprehensive benefits package (health, dental, vision, 401(k), etc.). Company vehicle and phone. Paid time off and holidays. Opportunities for professional development and advancement. Powered by JazzHR za75y4OZFg

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.