Fivetran jobs

About the role Fivetran is seeking an experienced, customer-centric Lead Support Account Manager (SAM) to provide white-glove, high-touch support to our most strategic Premium customers. In this role, you will serve as the primary support advocate and trusted advisor, ensuring these customers achieve maximum value from Fivetran while receiving exceptional responsiveness, proactive insights, and seamless engagement across Support, Engineering, Product, and Customer Success. This lead role blends deep technical understanding with strong relationship management, business acumen, and operational excellence. You will own the end-to-end support experience for Premium accounts-managing cases, escalations, proactive health reviews, data-driven insights, and executive-level communication. You will also help shape and mature Fivetran's Premium Support program through process improvements, customer advocacy, and strategic partnership with cross-functional teams. You should bring strong judgment under pressure, exceptional communication skills, and the ability to collaborate across multiple teams. Your commitment to follow-through, accuracy, and customer satisfaction will be central to successful contract renewals and long-term customer success. You will play a critical role in customer health, satisfaction, and renewal outcomes. This position requires technical aptitude, strong ownership, and the ability to operate confidently in complex customer environments. This is a full-time position based remotely in the East Coast time zone of the United States. Technologies You'll Use Zendesk SupportLogic Jira Looker Backstage AWS, GCP, SQL, New Relic, Docker, CircleCI, DBeaver, Java What You'll Do Customer Relationship & Advocacy Serve as the primary support liaison for Premium customers, building strong, long-term relationships. Develop a deep understanding of each customer's environment, challenges, and data usage patterns. Anticipate customer needs and proactively recommend solutions, improvements, or best practices. Advocate for customer interests within Support, Product, Engineering, and Customer Success. Premium Support Ownership Deliver a high-touch, white-glove experience, ensuring SLA adherence, rapid follow-ups, and consistent communication. Oversee all support engagements, including case management, escalations, incidents, and proactive reviews. Ensure support insights flow into product/engineering roadmaps and prioritization discussions. Operational & Technical Execution Lead customer operational and health reviews, using data to guide discussions on performance, incidents, and platform usage. Translate business goals into tactical plans, ensuring alignment with the customer's strategic direction. Identify systemic issues and drive continuous improvement across Support processes and customer experience. Manage deliverables, reporting, and communication during upgrades, migrations, or environment changes. Strategic Impact & Leadership Partner with Sales to support renewal readiness through strong relationship management and customer satisfaction. Mentor junior SAMs or support team members on best practices and handling complex customer scenarios. Present Support or Global Account Management insights at internal or external events as needed. Flexibility & Ownership Manage your time effectively across multiple demanding accounts. Be willing to work outside standard business hours (evenings/weekends) during critical issues or escalations. Adapt quickly in a dynamic environment to meet evolving customer and business needs. Skills We're Looking For 7+ years in Support Account Management, Technical Account Management, Enterprise Support, Escalation Management, or a similar senior-level role. Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), data integration, or infrastructure environments. Exceptional communication and presentation skills, including executive-level communication. High emotional intelligence (EQ), empathy, and relationship-building capability. Proven ability to navigate complex customer environments and manage high-severity issues. Strong analytical and data-driven decision-making skills. Demonstrated ability to influence cross-functional teams and drive customer-impactful improvements. Excellent organizational skills with the ability to manage multiple priorities. Ability to adapt quickly, stay calm under pressure, and take ownership of outcomes. Bonus Skills Experience with Zendesk, SupportLogic, or Jira. Experience presenting in QBRs or executive customer forums. Familiarity with data integration workflows or enterprise data systems. A collaborative, proactive #1Team1Dream mindset. #LI-REMOTE #LI-MM1

Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn your passion for fitness into a paying career. We're looking for enthusiastic individuals eager to share our story and our success with everyone who walks through that door or who calls for more information or who expresses even the slightest bit of interest in improving themselves. Are you passionate, positive, and can talk to anyone? Do you thrive on being part of a team? Does your zest for being part of a world-class growing fitness company get you out of bed with a smile and determination to change more lives -- physically, mentally, emotionally? Do you have excellent communication skills, whether face-to-face or on paper? Then keep reading. Here's more of what the position entails: Greeting everyone who enters the studio with enthusiasm, energy and knowledge Presenting the OTF concept to any interested consumers, also known as "intros" Working at our front desk which includes answering phones and talking to members among other tasks Giving studio tours Working hand-in-hand with trainers to guide intros through their first Orangetheory workout Selling memberships to help the studio thrive Following up on prospective clients Handling members' concerns in a professional and objective manner with the goal of resolution Participating in marketing and outreach events Ensuring all areas of the studio are kept clean and organized All other duties as assigned Company Benefits & Perks: Flexible schedules WORKOUT FOR FREE! Fitness casual dress-code Passionate, collaborative work environment Ongoing training and development So if you have a passion for fitness and would like to help us in our mission to spread More Life to our members and community, we would like to hear from YOU! Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, OT Growth Partners. OT Growth Partners participates in the federal government's E-Verify Program. E-Verify Participation Right to Work OT Growth Partners provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. EEO is the Law supplement OT Growth Partners is an Employment-at-Will Employer OTGPOPS Jobs That Make a Real Difference About Us Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours. Our Philosophy For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE. Diversity, Equity and Inclusion Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats. Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence. Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware. Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.). Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications. Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship. WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range: $96,000 USD - $115,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn your passion for fitness into a paying career. We're looking for enthusiastic individuals eager to share our story and our success with everyone who walks through that door or who calls for more information or who expresses even the slightest bit of interest in improving themselves. Are you passionate, positive, and can talk to anyone? Do you thrive on being part of a team? Does your zest for being part of a world-class growing fitness company get you out of bed with a smile and determination to change more lives -- physically, mentally, emotionally? Do you have excellent communication skills, whether face-to-face or on paper? Then keep reading. Here's more of what the position entails: Greeting everyone who enters the studio with enthusiasm, energy and knowledge Presenting the OTF concept to any interested consumers, also known as "intros" Working at our front desk which includes answering phones and talking to members among other tasks Giving studio tours Working hand-in-hand with trainers to guide intros through their first Orangetheory workout Selling memberships to help the studio thrive Following up on prospective clients Handling members' concerns in a professional and objective manner with the goal of resolution Participating in marketing and outreach events Ensuring all areas of the studio are kept clean and organized All other duties as assigned Company Benefits & Perks: Flexible schedules WORKOUT FOR FREE! Fitness casual dress-code Passionate, collaborative work environment Ongoing training and development So if you have a passion for fitness and would like to help us in our mission to spread More Life to our members and community, we would like to hear from YOU! Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, OT Growth Partners. OT Growth Partners participates in the federal government's E-Verify Program. E-Verify Participation Right to Work OT Growth Partners provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. EEO is the Law supplement OT Growth Partners is an Employment-at-Will Employer OTGPOPS Jobs That Make a Real Difference About Us Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours. Our Philosophy For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE. Diversity, Equity and Inclusion Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

The Plant Manager is directly responsible for leading and driving all operational activities at the facility to ensure consistent levels of production excellence are achieved and sustained while developing a fully engaged and talented workforce. In this role, the Plant Manager will provide clear direction and leadership to the plant staff through goal setting, performance and metric reviews, action planning and Continuous Improvement execution. Collaborating with all cross-functional groups within the organization, this role must maintain a clear focus on the tactical and strategic plans of the facility and ensure that they are aligned with corporate goals and objectives. essential functions, Job duties and responsibilities: Manage and optimize the performance of the production, maintenance and continuous improvement teams and supervisors enhancing workflow efficiency. Champion continuous improvement and embed operational excellence principles within manufacturing as the foundation of EPIC's culture. Demonstrate adeptness in troubleshooting production challenges and facilitating effective resolutions. Oversee the initiation of new production lines as well as the seamless operation of existing lines. Foster a Safety First, Quality Always culture focused on operational excellence while developing direct reports. Coach, manage and develop a high performing leadership team by setting high standards for selection, communicating, and delegation of key responsibilities. Improve the capabilities of all plant personnel and develop a highly motivated workforce. Lead facility to achieve Key Performance Indicators (KPIs) and use performance data to drive improvement and provide optimal production performance Implement cost-effective control systems over capital assets, operating expenditures, and labor costs Develop and execute upon a site capital plan, addressing both short-term and long-term opportunities Control and minimize overtime labor costs, maintenance/repair costs, downtime and product re-work. Optimize ingredient and packaging material usage to minimize scrap loss. Identify and eliminate potential sources of food safety risk. Effectively communicate urgent issues both internal and external to the management team as needed. Identify issues quickly, develop action plans and coordinate team member activities, so that these issues are communicated upward, and dealt with quickly & effectively. Identify root causes of issues and develop and implement corrective actions to prevent repeat problems. Ensure accurate and timely communication across all departmental functions. Support and comply with GMP's; understand and follow emergency action plan Support food safety, quality, and legality. Ensure the operation provides food-safe, quality products which meet or exceed all product specifications and regulatory requirements. · Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, contracts and task assignments. · Assist in all regulatory audits of manufacturing at the facility. · Guide and develop processes/procedures related to Capital Equipment repair and refurbishment. · Occasional travel as business needs demand. · Other duties as assigned. EDUCATION/EXPERIENCE DESIRED: · College degree is preferred · Minimum 7+ years of applicable manufacturing experience in high-speed beverage manufacturing plant or similar plant management/operations management role. · Manufacturing experience with companies engaged in the manufacture of FDA regulated products. · Proven success leading, managing and developing a staff. · Strong interpersonal skills and ability to work with others in a positive and collaborative manner. KEY SKILLS DESIRED: · Leader, self-starter and team player. · Excellent speaking, writing and listening skills. · Proven ability to work in a fast-paced and high-demand environment. · Ability to utilize MS Office applications, Outlook, Word, Excel. PHYSICAL DEMANDS: · Ability to work in an office and plant environment with exposure to noise, equipment, and machinery · Ability to stand for long periods of time. · Able to perform repetitive movements (e.g. twisting, gripping, lifting, bending, reaching) WORK ENVIRONMENT: The work environment's characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. · The noise level in the work environment is usually moderate to high. · The environment can be wet, dry, hot, cold, sticky and dirty.

We're looking for a highly creative, camera-ready social media creator who can capture patient transformation stories, produce high-impact video content, and elevate the brand's online presence across Instagram and other platforms. This person should marry storytelling with medical/aesthetic expertise and know how to make surgical procedures feel accessible and relatable to audiences. About the Role You will be the creative force behind our social platforms, capturing raw and authentic patient stories, transformation journeys, and educational content that highlights our approach to hair restoration and aesthetic treatments. You will work closely with providers and patients, guiding on-camera moments with empathy and professionalism. Key Responsibilities Plan, shoot, and edit short-form video content (Reels, TikToks, Shorts) with high engagement and shareability Capture procedure highlights, patient testimonials, transformation journeys, and educational content Interview patients comfortably and confidently to create authentic narratives Collaborate with clinical staff to ensure medically accurate yet audience-friendly content Manage posting schedules and trends on Instagram, TikTok, and YouTube Shorts Innovate content ideas based on performance metrics and audience insights Required Skills & Experience 2+ years creating content for social media especially video (Reels, TikToks) Strong editing skills with tools like CapCut, Premiere Pro, Final Cut, or equivalent Proven ability to work in medical/aesthetic environments or with patient content Stellar communication and on-camera confidence Portfolio of work with measurable engagement What Makes You Stand Out Experience in medical or aesthetic marketing Successful patient testimonial content with high conversion Viral social media presence or demonstrated trend-spotting ability Ability to coach patients on camera with empathy and clarity Performance Metrics Weekly content output (Reels, story series, educational clips) Engagement rate (likes, shares, saves, comments) Conversion metrics (consultation bookings influenced by content) Follower growth and retention

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

Job purpose The Laboratory Manager will work in coordination with Stone Clinical Laboratories/Gulf South Diagnostics leadership and in alignment with established Stone Clinical Laboratories/Gulf South Diagnostics strategies and policies to provide, maintain, control, and improve laboratory testing services. The Laboratory Manager is responsible for day-to-day supervision of testing personnel, reporting of test results, and proper performance of all laboratory procedures while working closely with the Technical and General Supervisors and Laboratory Director. The Laboratory Manager shall conduct job responsibilities in accordance with the standards set forth by Stone Clinical Laboratories policies and procedures, applicable federal and state laws, and applicable professional standards. Duties and responsibilities Included, but not limited to: · Participate in the establishment and maintenance of laboratory policies and procedures · Participate in the establishment of ranges, specimen requirements for tests, and acceptance criteria · Perform QC testing and recognize deviation from acceptable values · Follow established protocol for remedial action for QC variances · Ensure proper maintenance is completed · Ensure calibration period is adequate to cover testing · Oversee and direct proficiency survey testing · Assure remedial or corrective actions take place when test systems deviate from the laboratory's specified performance specifications · Ensure testing and recording of results in all lab areas are managed by the technical team · Understand reference laboratory workflow · Provide resolution for technical and non-technical variances occurring in the laboratory · Verify the Lab Director's review of monthly QC, maintenance, patient records, and QA monitors · Ensure test analysis and specimen examination meets all acceptable performance criteria · Evaluate and/or implement new procedures, tests, or methodologies · Ensure that patient test results are reported & all criteria for test performance characteristics are acceptable · Organize workflow and ensure that employees understand their duties · Provide orientation to testing personnel ensuring lab users are trained on the correct use of the lab equipment · Ensure all users of the lab are wearing the appropriate PPE · Ensure all CAP, CLIA, OSHA, HIPAA, and any other appropriate regulatory standards are adhered to while performing related duties · Identify and resolve workplace problems, including tardiness or absenteeism · Ensure that the laboratory is cleaned/sanitized and maintain inventory in a neat and acceptable manner · Familiarity with LC-MS/MS instruments · Perform other similar or related duties as requested or assigned The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Qualifications Required · Bachelor of Science or higher in medical technology, chemistry, toxicology, or related science plus 4+ years of high-complexity toxicology testing experience Preferred · Previous experience working autonomously in a clinical chemistry environment preferred · Prior experience in general blood testing preferred · Method development/validation experience considered a plus but not required · Previous lab management/supervisory experience preferred Working conditions · May be exposed to noise, dirt, dust, fumes, loud noises and blood borne pathogens. · Must be able to work under stress and in fast-paced environment. · Emergent situations could extend working hours or require infrequent week-end work. Physical requirements Must be able to work under conditions that require sitting, standing, walking, lifting, bending, reaching, pulling, grasping, talking, hearing and seeing. Reasonable accommodation may be made to accommodate a qualified individual with a disability.

Front leaning Full stack Software Engineer role (React, Typescript, Node.js, AWS, data at scale) 100% Remote Compensation: $170K-$200K + 10% bonus Full-time W-2 Employment with medical benefits Client: Late stage (10 years old) Adtech startup - 300+ employees, 65 Engineers Core Qualifications Minimum of 10 years experience as a Software Engineer Must have exposure around Object Oriented Design, Analysis, and Programming in multiple of the following languages: JavaScript, TypeScript, Python, NodeJS, AngularJS, React/React Native, & Vue; as well as knowledge around: API, ORM, Cloud (AWS), SOA, SaaS, messaging, stream processing, and SQL data store technologies. Must be able to evaluate and modify complex database stored procedures, database structures, and have familiarity with containerization and scaling of SaaS platform services. Must be able to deep-dive into various applications and data stores to produce meaningful insights, profiling and tracing, operational intelligence, customer experience visualizations, and proactive trend analyses. Can quickly consume and understand business strategy and operating models; can apply gap analysis techniques to create long-term technical product strategy. Can ensure technical product and social capabilities match business needs and goals. Can effectively communicate goals, metrics, and value propositions across the Engineering Organization. Can facilitate design, development, and support of existing and new products between cross-functional business stakeholders. Assist team members with problem-solving complex use cases and systems; while leading technical change and transformation in parallel. Must have knowledge around application system services, communication protocols, and standard industry technologies. Must be passionate about creating solutions, and solving problems - in the right way, at the right time, and for the right reasons. Must be teachable, give and receive feedback, and demonstrate success in their discipline on a consistent and transparent basis. Education Minimum of 10 years of experience in a product, engineering, development, or technical delivery position. Bachelor of Science Degree in Computer Science or similar

About Us: Naadam is redefining luxury by delivering the world's finest cashmere at an accessible price. Founded in 2013, with a vision to bring premium, sustainably made cashmere to the everyday wardrobe, we've built a brand that values innovation, transparency, and connection with our customers. At Naadam, we are dedicated to pushing limits, nailing the details, and delivering products that are built to last. We pride ourselves on combining quality, craftsmanship, and modern design to create timeless, versatile pieces that are soft AF! Job Summary: Naadam is seeking a creative, analytical, and team-driven Vice President of Marketing to lead its Ecommerce business and drive profitable growth while strengthening long-term brand equity. Reporting to the Chief Revenue Officer, this role will oversee a high-performing team of Directors, Managers, and agency partners across Creative, Brand, Performance, and Lifecycle Marketing. This leader will build full-funnel, omnichannel strategies that bring product stories to life, partner closely with Design, Merchandising, E-commerce, and Finance, and ensure disciplined financial stewardship. While the role is fully focused on Ecommerce, a strong understanding of how GTM strategies intersect with retail, marketplace, and wholesale channels is critical. The ideal candidate blends creative vision with financial rigor, thrives in fast-moving environments, and understands how to scale a premium, high-AUR DTC brand. Key Responsibilities: Team Leadership & Organizational Development Lead, mentor, and develop a high-performing team of marketing leaders; foster autonomy, creativity, accountability, and speed. Create a collaborative, cross-functional operating model across Planning, Operations, Design, Merchandising, Finance, and E-commerce. Empower teams to experiment, innovate, and take smart, data-informed risks. Brand Strategy & Creative Excellence Elevate Naadam's brand voice across all channels through compelling, premium storytelling. Champion breakthrough creative concepts that drive awareness, emotional connection, and differentiation. Strengthen and amplify Naadam's sustainability and ethical sourcing narrative. Cross-Functional Marketing Strategy Translate seasonal assortments, category priorities, and merchandising strategies into integrated marketing plans. Build full-funnel strategies that align brand, performance, content, and lifecycle marketing with business objectives. Own campaign calendars to support launches, category growth, and channel goals. Customer Growth Drive reactivation and retention through creative, data-driven lifecycle and engagement strategies. Identify and scale diversified acquisition opportunities to ensure deliberate, year-round new customer growth. Financial Stewardship & Performance Accountability Own the marketing budget in close partnership with Finance, ensuring spend aligns with revenue, margin, and efficiency targets. Build and manage annual budgets, forecasts, and reforecasts; adjust strategy based on results and market conditions. Implement disciplined testing, measurement, and attribution frameworks. Reduce reliance on promotions as a primary driver of sales. Creative, Brand, Performance & Lifecycle Oversight Bring strong working expertise across all marketing disciplines to challenge, support, and elevate channel leaders. Balance bold creative bets with analytical rigor to drive profitable growth and retention. Marketing Technology & Tools Assess and evolve the marketing technology stack, including attribution, analytics, lifecycle platforms, CDPs, and content tools. Bring a strong POV on modern marketing infrastructure, including AI-enabled capabilities that improve data quality and decision-making. E-commerce & UX Collaboration Partner closely with E-commerce on site experience, conversion optimization, digital merchandising, and content strategy. Ensure the digital experience reinforces premium positioning and improves the end-to-end customer journey. Skills: Full-funnel marketing leadership across brand, performance, creative, and lifecycle channels Strong financial and analytical discipline, including budget ownership, forecasting, attribution, and testing Ability to build, inspire, and scale high-performing, cross-functional teams in fast-moving environments Exceptional creative judgment with a deep understanding of premium, high-AUR consumer behavior Omnichannel mindset with strong DTC expertise and exposure to retail, wholesale, and marketplace channels Working knowledge of modern marketing technology stacks, including analytics, lifecycle, attribution, and emerging AI tools Proven ability to translate product, merchandising, and seasonal strategies into cohesive, high-impact campaigns Collaborative partner to E-commerce teams on UX, site experience, and conversion optimization (strong plus) Qualifications: Bachelor's degree or MBA in Marketing, Business, or a related field 12+ years of progressive marketing experience, with senior leadership responsibility Experience in DTC, Ecommerce, fashion, luxury, or premium consumer brands strongly preferred Demonstrated success driving profitable growth at scale Benefits: Paid Vacation Medical, Dental and Vision benefits 401(k) Plan Hybrid Work - (minimum 3 days in-office per week - Mon., Wed., Thurs.) Salary Range: $250,000 - $275,000 Salary offered will be commensurate with experience.

Workday Data Conversion Specialist 100% Remote Contract We are seeking a highly technical, hands-on Data Migration Consultant to support critical phases of our Workday implementation. This role is pivotal in ensuring data integrity as we bridge the gap between our legacy Infor Lawson system and Workday HCM & Payroll. The ideal candidate possesses a deep understanding of Lawson data structures and the technical expertise to write complex SQL scripts that capture delta changes for Workday EIB (Enterprise Interface Builder) consumption. Key Responsibilities Write, maintain, and execute SQL scripts to identify and extract HCM and Payroll data changes (deltas) between specific cutoff dates in Infor Lawson Produce clean, accurately formatted CSV files that align with Workday EIB requirements. Analyze Infor Lawson data related to employee life cycle, job architecture, compensation, benefits, and payroll to ensure logic consistency. Partner with functional leads and technical teams to confirm cutoff logic, validate data accuracy, and ensure successful hand-offs for Workday loading. Actively identify, troubleshoot, and resolve data discrepancies or logic gaps during the catch-up testing phases. Qualifications & Skills Advanced SQL skills are a must. You should be comfortable navigating complex legacy databases to perform precise data extractions. Direct experience with Infor Lawson (HCM & Payroll modules) is required. You must understand how Lawson data maps to modern SaaS environments. A solid understanding of Workday EIBs and general data expectations (templates, required fields, and formatting) is essential. Functional understanding of HR and Payroll business processes (e.g., how a mid-period compensation change affects payroll data). Proven ability to work independently, manage tight "catch-up" deadlines, and maintain extreme attention to detail.

Director of Regional Fulfillment Center (RFC) Operations Division: DreamLine Reports To: General Manager - DreamLine Division We are seeking an experienced and results-driven Director of Regional Fulfillment Center (RFC) Operations to lead the performance, process improvement, automation, and execution of DreamLine's warehousing, order fulfillment, and distribution operations across our flagship Warminster facility. The Director of RFC Operations is responsible for ensuring world-class service delivery across warehouse operations, order processing, and logistics-driving excellence in speed, accuracy, and customer experience. This role will build scalable processes, strengthen operational systems, and lead a high-performing team that positions DreamLine for continued growth within American Bath Group's (ABG) one-stop-shop platform. Key Responsibilities Operations & Distribution Management Lead all aspects of RFC operations, including order fulfillment, shipping, warehousing, and reverse logistics. Develop and implement operational strategies that improve service levels, accuracy, and throughput while controlling cost. Monitor and improve RFC KPIs (on-time delivery, inventory turns, order accuracy, warranty cycle time, etc.). Create KPI Dashboard and Scorecard Oversee facility layout, workflow optimization, and equipment investments to increase efficiency and safety. Ensure flawless execution in a high-volume, time-sensitive environment supporting both B2C and B2B channels. Ensure 100% compliance with retail customers to avoid unnecessary fines. Understand customer regulation and expectation. Provide monthly compliance scorecard to leadership. Support Dreamline expansion into retail instore and wholesale channels, understanding and executing on the unique needs of each channel. Ensure the inventory system matches what's physically in stock and successfully run the annual physical inventory process. Workforce Leadership Lead, coach, and develop managers, supervisors, and associates within RFC operations. Foster a culture of accountability, performance, and engagement. Build organizational capacity through succession planning, performance management, and leadership development. Customer Experience & Quality Ensure all orders meet established service standards and customer expectations. Partner with Customer Experience and Sales teams to resolve order issues, improve cycle time, and enhance overall satisfaction. Implement quality and process controls that reduce defects, rework, and warranty claims. Partner with Engineering team to ensure all products meet customer specifications. Health, Safety & Compliance Champion a proactive safety culture across the RFC network, ensuring adherence to OSHA, DOT, and company standards. Maintain clean, organized, and audit-ready facilities that meet or exceed environmental and regulatory requirements. Lead safety committees, risk assessments, and preventive initiatives to achieve zero-incident performance. Technology & Continuous Improvement Utilize ERP, WMS, and Power BI tools to monitor metrics and drive operational visibility. Implement automation, standard work, and process improvement methodologies (Lean, Six Sigma, etc.) to increase productivity. Lead cross-functional projects that integrate new systems, technologies, or network capabilities. Data driven approach to Damage in Transit (DIT). Work with logistics and product teams to improve packaging, distribution methods to reduce damage, improve profitability and customer experience. Financial & Strategic Management Develop and manage RFC operating budgets, including labor, freight, and capital expenses. Identify cost-reduction opportunities through improved processes, routing, and network design. Contribute to long-range distribution network planning and the scaling of RFC capabilities across ABG. Core Competencies Leadership & Influence - Inspires performance through clarity, accountability, and action. Operational Excellence - Deep expertise in fulfillment, distribution, and warehouse optimization. Decision-Making & Problem Solving - Uses data and analysis to drive decisions at speed. Customer Focus - Committed to delivering a flawless experience to both internal and external customers. Financial Acumen - Skilled in budgeting, cost control, and ROI evaluation of operational investments. Change Leadership - Thrives in fast-paced environments and leads teams through transformation. Collaboration - Works cross-functionally to align RFC execution with company goals. Qualifications Bachelor's degree in supply chain, Logistics, business or related field. 5 to 10 years of progressive experience in fulfillment, warehousing, or logistics leadership roles. 5+ years in senior management with multi-site or multi-channel distribution exposure. Proven track record leading high-volume, high-complexity e-commerce or omni-channel fulfillment operations. Experience implementing ERP/WMS systems and developing analytics tools (Power BI, Tableau, etc.). Strong knowledge of freight, packaging, inventory management, and network optimization. Demonstrated ability to lead through data, influence across functions, and drive measurable improvement. Excellent written and verbal communication skills. Demonstrated Alignment with ABG's Essential 6: Hyper Competitive, Exceptional Executor: Drives action-based results through data-driven decision making, strategic execution, and disciplined accountability. Resourcefulness: Visualizes, plans, and delivers with limited resources while maintaining operational excellence. Agility: Quickly adapts strategies and redeploys resources to meet evolving business needs in a dynamic environment. Organizational Design: Builds modern, effective structures that align people, process, and performance. Player/Coach: Balances strategic leadership with a willingness to engage hands-on to drive execution and results. Coachability: Exhibits openness to feedback and continuous learning with a low-ego, high-growth mindset. Work Environment: Onsite Benefits: 401(k), Health Insurance (Medical, Dental, Vision) Workforce Size: ~200 Company Overview American Bath Group (ABG) is a manufacturing, e-commerce, assembly, and distribution leader specializing in bathware products. With seventeen divisions across 37 facilities in North America, ABG's 5,000-member workforce produces high-quality, long-lasting products that improve the lives of customers every day. ABG's portfolio includes some of the industry's most recognized brands-Bootz, DreamLine, Vintage, and Mr. Steam-offering showers, bathtubs, bases, doors, wall panels, vanities, whirlpools, and more. ABG products are sold through commercial, wholesale, e-commerce, and retail channels to a diverse customer base of builders, plumbers, contractors, and end-users. ABG is an equal opportunity employer committed to providing an inclusive, respectful, and diverse workplace where every employee is valued and empowered to contribute to our success. Job Type: Full-time

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for a talented Senior Sales Engineer to join our Enterprise sales team. As an Enterprise Sales Engineer, you will work closely with our sales team to understand our Enterprise customers' complex business needs and showcase how Fivetran's data replication solutions can help them achieve their desired business outcomes. You will be responsible for providing technical expertise, identifying functional and technical requirements, and supporting a regimented proof-of-value process throughout the sales cycle This is a full time position based remotely in Illinois with a strong preference for Chicago area. Technologies You'll Use AWS, GCP, Azure, Snowflake, BigQuery, Databricks, Kafka, Grafana, API, Linux, Windows, Python, Java, RDBMs What You'll Do Work with Enterprise customers to understand their business requirements, use cases, and data replication requirements Develop and deliver functional and technical presentations to Enterprise audiences Ensure the technical win by running a tight proof-of-value process Work closely with Fivetran's Product, Post Sale Services and Engineering teams to ensure alignment of our solutions to Enterprise customer needs Develop and maintain relationships with key Enterprise customers and partners Stay up-to-date on the latest technologies and trends in our industry Skills We're Looking For Strong technical background covering database replication, cloud infrastructure, and data replication technologies Experience with modern data analytics technologies, including cloud data warehouses, transformation tooling, data catalogs, and BI tools Excellent communication and presentation skills with a keen ability to explain complex technical concepts to both technical and non-technical stakeholders Strong problem-solving and analytical skills 5+ years in selling IT services or products within an enterprise or similarly complex environment #LI-REMOTE #LI-MM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range$154,912-$193,640 USD Perks and Benefits 100% employer-paid medical insurance* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

We're hiring a Senior/Lead Data Engineer to join a fast-growing AI startup. The team comes from a billion dollar AI company, and has raised a $40M+ seed round. You'll need to be comfortable transforming and moving data in a new 'group level' data warehouse, from legacy sources. You'll have a strong data modeling background. Proven proficiency in modern data transformation tools, specifically dbt and/or SQLMesh. Exceptional ability to apply systems thinking and complex problem-solving to ambiguous challenges. Experience within a high-growth startup environment is highly valued. Deep, practical knowledge of the entire data lifecycle, from generation and governance through to advanced downstream applications (e.g., fueling AI/ML models, LLM consumption, and core product features). Outstanding ability to communicate technical complexity clearly, synthesizing information into actionable frameworks for executive and cross-functional teams.

Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn your passion for fitness into a paying career. We're looking for enthusiastic individuals eager to share our story and our success with everyone who walks through that door or who calls for more information or who expresses even the slightest bit of interest in improving themselves. Are you passionate, positive, and can talk to anyone? Do you thrive on being part of a team? Does your zest for being part of a world-class growing fitness company get you out of bed with a smile and determination to change more lives -- physically, mentally, emotionally? Do you have excellent communication skills, whether face-to-face or on paper? Then keep reading. Here's more of what the position entails: Greeting everyone who enters the studio with enthusiasm, energy and knowledge Presenting the OTF concept to any interested consumers, also known as "intros" Working at our front desk which includes answering phones and talking to members among other tasks Giving studio tours Working hand-in-hand with trainers to guide intros through their first Orangetheory workout Selling memberships to help the studio thrive Following up on prospective clients Handling members' concerns in a professional and objective manner with the goal of resolution Participating in marketing and outreach events Ensuring all areas of the studio are kept clean and organized All other duties as assigned Company Benefits & Perks: Flexible schedules WORKOUT FOR FREE! Fitness casual dress-code Passionate, collaborative work environment Ongoing training and development Current Needs: Hiring two (2) candidates to work approximately 10-15 hours per week each Shifts are roughly 5 hours each Schedule needs include: Opening shifts as early as 5:30am, closing shifts as late as 7pm, mid day shifts on Monday/ Wednesday Weekend and Holiday availability is a must (no exceptions) So if you have a passion for fitness and would like to help us in our mission to spread More Life to our members and community, we would like to hear from YOU! Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, OT Growth Partners. OT Growth Partners participates in the federal government's E-Verify Program. E-Verify Participation Right to Work OT Growth Partners provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. EEO is the Law supplement OT Growth Partners is an Employment-at-Will Employer OTGPOPS Jobs That Make a Real Difference About Us Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours. Our Philosophy For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE. Diversity, Equity and Inclusion Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About the role Fivetran is seeking an experienced, customer-centric Lead Support Account Manager (SAM) to provide white-glove, high-touch support to our most strategic Premium customers. In this role, you will serve as the primary support advocate and trusted advisor, ensuring these customers achieve maximum value from Fivetran while receiving exceptional responsiveness, proactive insights, and seamless engagement across Support, Engineering, Product, and Customer Success. This lead role blends deep technical understanding with strong relationship management, business acumen, and operational excellence. You will own the end-to-end support experience for Premium accounts-managing cases, escalations, proactive health reviews, data-driven insights, and executive-level communication. You will also help shape and mature Fivetran's Premium Support program through process improvements, customer advocacy, and strategic partnership with cross-functional teams. You should bring strong judgment under pressure, exceptional communication skills, and the ability to collaborate across multiple teams. Your commitment to follow-through, accuracy, and customer satisfaction will be central to successful contract renewals and long-term customer success. You will play a critical role in customer health, satisfaction, and renewal outcomes. This position requires technical aptitude, strong ownership, and the ability to operate confidently in complex customer environments. This is a full-time position based remotely in the East Coast time zone of the United States. Technologies You'll Use Zendesk SupportLogic Jira Looker Backstage AWS, GCP, SQL, New Relic, Docker, CircleCI, DBeaver, Java What You'll Do Customer Relationship & Advocacy Serve as the primary support liaison for Premium customers, building strong, long-term relationships. Develop a deep understanding of each customer's environment, challenges, and data usage patterns. Anticipate customer needs and proactively recommend solutions, improvements, or best practices. Advocate for customer interests within Support, Product, Engineering, and Customer Success. Premium Support Ownership Deliver a high-touch, white-glove experience, ensuring SLA adherence, rapid follow-ups, and consistent communication. Oversee all support engagements, including case management, escalations, incidents, and proactive reviews. Ensure support insights flow into product/engineering roadmaps and prioritization discussions. Operational & Technical Execution Lead customer operational and health reviews, using data to guide discussions on performance, incidents, and platform usage. Translate business goals into tactical plans, ensuring alignment with the customer's strategic direction. Identify systemic issues and drive continuous improvement across Support processes and customer experience. Manage deliverables, reporting, and communication during upgrades, migrations, or environment changes. Strategic Impact & Leadership Partner with Sales to support renewal readiness through strong relationship management and customer satisfaction. Mentor junior SAMs or support team members on best practices and handling complex customer scenarios. Present Support or Global Account Management insights at internal or external events as needed. Flexibility & Ownership Manage your time effectively across multiple demanding accounts. Be willing to work outside standard business hours (evenings/weekends) during critical issues or escalations. Adapt quickly in a dynamic environment to meet evolving customer and business needs. Skills We're Looking For 7+ years in Support Account Management, Technical Account Management, Enterprise Support, Escalation Management, or a similar senior-level role. Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), data integration, or infrastructure environments. Exceptional communication and presentation skills, including executive-level communication. High emotional intelligence (EQ), empathy, and relationship-building capability. Proven ability to navigate complex customer environments and manage high-severity issues. Strong analytical and data-driven decision-making skills. Demonstrated ability to influence cross-functional teams and drive customer-impactful improvements. Excellent organizational skills with the ability to manage multiple priorities. Ability to adapt quickly, stay calm under pressure, and take ownership of outcomes. Bonus Skills Experience with Zendesk, SupportLogic, or Jira. Experience presenting in QBRs or executive customer forums. Familiarity with data integration workflows or enterprise data systems. A collaborative, proactive #1Team1Dream mindset. #LI-REMOTE #LI-MM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range$148,000-$185,000 USD Perks and Benefits 100% employer-paid medical insurance* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Desktop Support Specialist Onsite role Are you ready to grow your IT career? We're looking for motivated people to join our team and provide desktop support for one of our clients in Andover, MA. What You Will Do As a Desktop Support Technician, you will help keep employee computers and equipment working properly. Your tasks may include: Fixing software issues on workstations Setting up, moving, and changing PCs (IMAC work) Installing computer images Recovering and tagging IT equipment Supporting printers Helping users at a tech support desk (Tech Bar) Updating tickets and requests in the IT system Helping with other IT support tasks as needed What We're Looking For Some experience in desktop support is helpful, but not required Training is provided for entry-level candidates Basic knowledge of PC imaging Experience with incident and change management is a plus Familiarity with tools like ServiceNow, Bomgar, LapLink, or Secure Disk Wipe is helpful Preferred (Nice to Have) Dell Technician certification Experience managing IT inventory Job Requirements Must live close enough to commute to Andover, MA Must be a U.S. citizen (required for this role) Must be able to work onsite Able to lift up to 40 pounds Able to stand, walk, climb stairs, kneel, and work under desks Must pass required drug testing (paid for by the company) What's Important to Us You communicate clearly and professionally You can work on your own and as part of a team You enjoy solving problems You want regular feedback and opportunities to grow your career You value working with respectful, ethical teammates and clients

What You Will Do Write and maintain JavaScript / Node.js code for automated trading systems, background jobs, and market data ingestion Contribute to Go services where concurrency and predictable behavior matter Rewrite outdated or messy JavaScript services in Go Work across multiple repositories communicating via WebSockets, Redis, and HTTP Debug real production issues in live systems Move fast: build, break, fix, and ship Gradually take ownership of small but critical parts of the system What We're Looking For Comfortable with JavaScript / Node.js Some exposure to Go, or interest in learning it Understanding of async code, OOP, and event-driven systems Not afraid of messy codebases or unfamiliar repos Able to move quickly, ask questions, and take feedback well Strong debugging instincts Startup, side-project, or self-taught engineering background Flexible availability, including occasional nights or weekends Nice To Have Betting, trading, or market-related experience Experience with real-time systems (WebSockets, Redis, pub/sub) Some infrastructure or Linux experience Bonus: scraping or automation experience (Playwright, Puppeteer, Selenium) What This Role Is A high learning-curve role with an emphasis on getting systems into production Direct visibility into how real-world trading systems are built Working closely with a small, highly involved team Shipping code that runs live with real money What This Role Isn't No formal onboarding or extensive documentation Not a heavy-process environment (minimal tickets, meetings, or planning cycles) Base salary: $100,000+ annually, depending on experience and role fit Structure: Role begins with a 1-2 month paid contract engagement, followed by full-time conversion upon mutual fit Equity: Available for the right candidate About 4C Software 4C Software builds the technology powering one of the largest sports prediction markets in the world, with $750M+ traded on the platform this year. We also develop automated trading and market infrastructure software that operates on multiple platforms at a significant scale. We're a small team working in a fast-paced environment, building systems that run live with real money in production. Our team is based in Chicago, but this role is fully remote.