Flight attendant job description

1. Before each flight, thoroughly prepare by updating self with onboard updates and communications to ensure that all elements of safety and service are consistently delivered on every flight.

2. Welcome customers with a smile during boarding, greet by name where possible, assist them to their seats and help them with their baggage. Personally introduce self to customers in the assigned area. Ensure customers are familiar with the seat functionality and IFE system.

3. Create a warm, friendly and Customer Service oriented atmosphere during the flight. Maintain cabin presence by being visible and available in the cabin throughout the flight. Create opportunities to make a difference to the customers’ experience by always canvassing and anticipating their needs during the flight. Identify opportunities to demonstrate the Service Personality through being considerate, personal, and thorough.

4. Respond to call bells promptly and attend to customers’ needs in an efficient and friendly manner. If their requirements cannot be met, an explanation must be given, and an alternative offered.

5. Pay special attention to High Value customers and those with special needs such as mothers with infants and elderly customers.

6. Ensure customers’ safety and comfort throughout the flight by maintaining a clean cabin, keeping working areas tidy and by constant monitoring, tidying and replenishment of the toilets.

7. Provide information and clarification to customers of known delays, diversions, or disruptions.

8. Act as a brand ambassador by displaying immaculate image and uniform standards. Always demonstrate a positive and professional image with appropriate conduct and behavior.

9. Contribute as an active and supportive team member. Take direction from the SFS/Purser, support decisions and act in accordance with the chain of command. Be prepared to work out of grade at any given time and proactively volunteer to assist in other cabins whenever necessary.

10. Actively promote Duty Free sales to customers, support the duty-free operator and, if required, conduct the duty-free service. Ensure sales comply with company policies and regulations.

11. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications: 12 years of schooling or equivalent Experience: Previous experience in a customer service environment is an advantage.

Languages : Fluency in spoken and written English is essential. The ability to speak other languages is an advantage.

Company DescriptionEmirates connects the world to, and through, our global hub in Dubai. We operate modern, efficient and comfortable aircraft, and our culturally diverse workforce delivers award-winning services to our customers across six continents every day.

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

• Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit : We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself : We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World : We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Qualifications

• High School Diploma or GED required, College degree preferred.
• At least two (2) years of experience in the Guest Service, Hospitality and/or Sales/Merchandising industry.
• Required to attend and successfully complete a 4-week Initial Flight Attendant training.
• Must be at least 21 years of age.
• Must be at least 5’0 (without shoes).
• Must be able to lift 50lbs from floor to above shoulder level, ability to reach aircraft overhead bins and storage areas.
• Must be able to comply with our no visible tattoo policy.
• Must be able to comply with our piercing policy. Flight Attendants are allowed two matching earrings in the earlobe only. No other visible piercings are allowed. Earlobe gauges and cuffs are not allowed.
• Must be able to fasten a four point jump seat harness without the use of extension devices.
• Must have a passport with at least six(6) months of validity that grants you the ability to travel in and out of the USA and to all cities/countries served by Spirit Airlines.
• Must be eligible to work in the United States without sponsorship.
• Must be dependable, energetic, outgoing, a team player, and demonstrate leadership and exceptional interpersonal skills.
• Ability to work flexible hours, days and holidays.
• Ability to work in close quarters with service animals as well as all snack items, including but not limited to peanuts.
• Ability to communicate effectively. Must be proficient in the English language; bilingual in Spanish is a plus.
• Must maintain a polished, professional and conservative appearance at all times.
• Driver’s license is preferred.
• Please be advised that you may be asked to complete a recorded video interview in order to be considered for this position. This recorded video interview is the final step of your application process and must be complete in order for your application to be considered.

Responsibilities

• Responsible for the safety and comfort of Guests aboard the aircraft while providing exemplary service.
• Provide Guests with briefings pre-flight, during flight, and after landing.
• Assist Guests by answering any inquiries they may have in addition to aiding Guests with their carry-on items, which may require overhead lifting.
• Market, sell, and provide snacks and beverages to Guests.
• Check emergency equipment and be aware of hazardous situations in the cabin.
• Demonstrate the use of emergency equipment as required.
• Provides leadership, direction, and assistance during an emergency situation, including aircraft evacuation, administering first aid to ill or incapacitated Guests, and during incidents such as turbulent flights and delayed flights.
• Maintain compliance with all Federal Aviation Regulations as well as Spirit’s policies and procedures.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies change in workload, rush jobs, or technical developments).

Incentives

• Care Card: A preloaded care card with $1305 will be provided to all trainees for meals and expenses at the beginning of training. A daily limit of $75 is set on the card which cannot be exceeded.
• Graduation Bonus: As a reward for successfully graduating from the Flight Attendant Initial Training program, each trainee will receive a one-time bonus of $1,250.
• Tuition Reimbursement: $4,500 tuition reimbursement maximum per year.
• We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits, tuition reimbursement, graduation bonus and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

Click here to learn what it takes to be a Spirit Flight Attendant!

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

About Us

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

Overview

What's your dream job? Does it include traveling, meeting new people and living an “on the fly” lifestyle? Is this your time to have the career you've always wanted? If YES is your answer, then join our team of world class Flight Attendants.

Endeavor Air Flight Attendants provide a safe and memorable on-board experience for every customer, every day, on every flight by creating a warm and welcoming environment for our guests. We are looking for service-oriented professionals with a passion for customer service and helping others.

$5,000 Retention Bonus Program - eligible Endeavor Flight Attendants may receive up to $5,000 in retention bonus payments over a 12-month period! Specific details are available on the Endeavor Air Careers website.

Our Industry-leading Flight Attendant Training Package Includes:

- Training pay of $1,500 paid in two installments, less applicable taxes

- Air transportation to and from training in Minneapolis

- Single-occupancy hotel accommodations including shuttle service to and from our Learning Center

- Meal card for lunches on training days ($160 value)

- Full uniform package ($680 value)

- iPhone 12 Plus SkyPro device and accessories for use during training and post-graduation ($1,000 value)

Responsibilities

• Ensure the safety and comfort of customers by providing every customer with the very best service on our aircraft.
• Project and maintain a positive attitude and composure at all times.
• Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations. Respond effectively during emergency situations. Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
• Prepare and serve meals, snacks, and alcoholic and non-alcoholic beverages as well as receive and process payments for purchased items.
• Provide customer service assistance such as lifting, transporting and stowing luggage into overhead bins or storage areas.
• Answer customers' questions and provide assistance when necessary, particularly to individuals needing special assistance (such as unaccompanied minors, individuals with special needs, and the elderly).
• With a focus on customer service, effectively communicate verbally while making public address announcements, performing safety demonstrations, and providing instructions and timely informational updates.
• Ensure the aircraft and customers are in full compliance with policies, procedures, regulations, and safety guidance.
• Work both independently and as part of a team to accomplish work tasks.
• Work in confined spaces with exposure to the following: nuts, animals, latex gloves, perfumes, cleaning solvents, fumes, dust, pet dander, etc. Individuals with allergies must have the ability to effectively manage allergies in accordance with onboard service standards to perform job responsibilities in this environment.
• The work involves travel in an aircraft under pressurized conditions and airport operations environment.
• Maintain professional appearance and compliance with uniform and appearance guidelines.
• Ability to be dependable, flexible and committed to completing work assignments per the Endeavor Air standard.
• Manage time to complete required work assignments and to ensure overall punctuality.
• Adjust work activities to adapt to changing work conditions, such as scheduling changes.
• Ability to use computers and work with basic programs like Microsoft Outlook and Word to receive information, communicate with others, and to complete work tasks. Familiarity with mobile handheld devices is required.
• Be engaged and informed on all company and departmental communication to ensure the latest updates are understood and implemented.
• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.

Qualifications

Minimum Qualifications

• Authorization to work in the U.S.
• Ability to report to work at your assigned base within 2 hours.
• High school diploma, GED or equivalent. BA/BS college degree preferred or a combination of education and related experience.
• Ability to speak, read, write, and understand English fluently.
• Meet minimum age requirement of 21 years of age.
• Ability to work a flexible schedule including nights, weekends and holidays, as required.
• Possess and maintain a valid passport and equivalent travel documents to freely enter and exit all destinations where Endeavor Air flies.

Required Knowledge, Skills and Abilities

• Exceptional customer service skills and abilities.
• At least 1 year of customer service experience.
• Ability to maintain a high level of personal decorum, professional conduct and personal appearance.
• Ability to comply with our Professional Appearance Guidelines while in uniform, which includes covering visible tattoos (besides on hands or fingers) with makeup or the uniform.
• Ability and willingness to serve alcoholic beverages, peanuts, and meals containing beef, pork and seafood.
• Ability to work nights, weekends and holidays, as required.
• Ability to complete the 4+ weeks of Flight Attendant Initial Training program, including successful completion of Operating Experience (On-the-job training).
• Familiarity with mobile handheld devices is required.

Physical Requirements

• Sit or stand for long periods of time. Sit in an assigned jumpseat with seatbelt and shoulder harness fastened without a seatbelt extension. Jumpseat is 21” at the widest part of the seat.
• Open emergency exits and close aircraft doors weighing up to 45 pounds and ability to push, pull, or move a beverage cart requiring approximately 32 pounds of force.
• Candidate height must not exceed 70.5 inches or 5' 10 ½” when measured without shoes (with flat feet).
• Ability to reach into overhead bins and retrieve stored items. Ability to reach a minimum of 76 inches, when measured without shoes, from flat feet to fingertips.
• Work in aircraft aisles and galleys, and while standing, reaching (extended in front and to the side of the body and above the head), walking, kneeling, bending, twisting, and working in cramped or awkward positions. Walk and fit comfortably down the aircraft aisle while facing forward and fit quickly through any exit.
• Hear and respond to customer and crew communications in situations with high background noise.

We can recommend jobs specifically for you! Click here to get started.