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Flight attendant skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical flight attendant skills. We ranked the top skills for flight attendants based on the percentage of resumes they appeared on. For example, 19.7% of flight attendant resumes contained passenger safety as a skill. Continue reading to find out what skills a flight attendant needs to be successful in the workplace.

15 flight attendant skills for your resume and career

1. Passenger Safety

Passenger safety means the state of a conveyance, where risks associated with travel activities either related to the operating or support functions of the vehicle are either controlled or reduced to an acceptable level. It incorporates the practice, theory, investigation, and categorization of safety failures, and the avoidance of failures through education, regulation, and training.

Here's how flight attendants use passenger safety:
  • Certified to facilitate evacuation of Airbus aircraft, identified potential threats to passenger safety, and responded quickly to medical emergencies.
  • Provided efficient/courteous personalized service and ensured passenger safety/comfort on assigned 50-passenger seat commercial jet aircraft on US continental domestic flights.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how flight attendants use customer service:
  • Provide exemplary customer service/concierge-level experience to exceed customer expectations.
  • Flight Attendant/Registered Nurse with Flight Services International/Atlas Air with a record of success for delivering excellent customer service and satisfaction.

3. Emergency Equipment

Here's how flight attendants use emergency equipment:
  • Completed extensive training for Federal Aviation Administration (FAA) qualifying positions on seven different aircraft in emergency equipment and procedures.
  • Consolidated trip report and daily checklist information regarding work performed, emergency equipment, safety procedures, and appearance standards.

4. Non-Emergency Situations

Here's how flight attendants use non-emergency situations:
  • Provide leadership in emergency and non-emergency situations- Calmly resolve passenger situations during flight, including disorderly passengers, and Medical emergencies.
  • Respond to diverse emergency and non-emergency situations in compliance with airline standards.

5. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how flight attendants use cpr:
  • Completed CPR training and specialized emergency evacuation procedures such as risk landing in anticipation of any urgent or critical situations.
  • Certified CPR & First Aid Administrator responsible for directing international and domestic passengers while delivering exceptional comfort and safety.

6. Medical Emergencies

Here's how flight attendants use medical emergencies:
  • Provided timely and relevant solutions to issues and requests and responded appropriately to medical emergencies and security events.
  • Recognized and responded appropriately to a variety of situations, including medical emergencies and safety and security-related events.

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7. Safety Regulations

Here's how flight attendants use safety regulations:
  • Presented flight safety protocol to passengers, and leveraged knowledge of safety regulations in emergency situations.
  • Brief passengers on aircraft emergency equipment and procedures and ensures passenger compliance with all safety regulations

8. Safety Equipment

Here's how flight attendants use safety equipment:
  • Assisted with on-board safety instructions to passengers, operated safety equipment, assisted with baggage to ensure compliance with governmental agencies
  • Delivered top-quality customer service to all passengers as supported by the dissemination of information on safety equipment utilization.

9. Federal Aviation Administration

Here's how flight attendants use federal aviation administration:
  • Conducted security and safety procedures regulated by Federal Aviation Administration and assisted passengers with seat assignments and carry-on baggage storage.
  • Acquired knowledge of the Federal Aviation Administration industry including regulatory guidelines, emergency procedures, and customer service delivery.

10. Aircraft Cabin

Here's how flight attendants use aircraft cabin:
  • Maintained safe conditions in aircraft cabin, educated passengers on safety procedures, and assisted passengers in emergency situations.
  • Prepared aircraft cabin and customers for emergency landing.

11. International Flights

Here's how flight attendants use international flights:
  • Maintained positive relationships with passengers on both domestic and international flights to elicit a positive experience and ensure repeat customers.
  • Operated domestic and international flights providing a high level of Customer Service, following corporate safety guidelines and FAA Regulations.

12. Safety Checks

Safety checks include all routine maintenance, preventive measures, safety protocols, policies, and regulations performed to ensure a safe working environment. They also include proposals on better management, equipment, installation, and substance disposal methods.

Here's how flight attendants use safety checks:
  • Maintained cabin-wide safety by performing detailed safety checks, constant cabin observation and following detailed policies and procedures.
  • Demonstrated safety features of aircraft to passengers and performed safety checks and security sweeps on-board.

13. Beverage Service

Here's how flight attendants use beverage service:
  • Conducted routine cabin equipment checks, emergency safety demonstrations and full range beverage services for airline customers.
  • Assisted passengers with all in-flight requirements including food/beverage service, baggage handling and reassurance.

14. Flight Deck

Here's how flight attendants use flight deck:
  • Maintain communication between flight deck and cabin.-Maintaining/ completing all paperwork each flight.-Ensuring passenger safety by doing security checks.-Keeping guest satisfaction.
  • Prepared/Served meals and beverages, effectively implemented instructions from the flight deck and follow appropriate emergency procedures established by Delta!

15. Alcoholic Beverages

Here's how flight attendants use alcoholic beverages:
  • Served refreshments and alcoholic beverages according to passenger requests.
  • Sell alcoholic beverages to passengers.
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List of flight attendant skills to add to your resume

Flight attendant skills

The most important skills for a flight attendant resume and required skills for a flight attendant to have include:

  • Passenger Safety
  • Customer Service
  • Emergency Equipment
  • Non-Emergency Situations
  • CPR
  • Medical Emergencies
  • Safety Regulations
  • Safety Equipment
  • Federal Aviation Administration
  • Aircraft Cabin
  • International Flights
  • Safety Checks
  • Beverage Service
  • Flight Deck
  • Alcoholic Beverages
  • Professional Appearance
  • Federal Regulations
  • Emergency Evacuation Procedures
  • Airline Passengers
  • Security Checks
  • Safety Measures
  • Fire Extinguishers
  • Travel Industry
  • Seat Belts
  • Flight Operations
  • Medical Situations
  • Fine Dining
  • Oxygen Masks
  • Class Service
  • Resuscitation
  • Relevant Safety Procedures
  • First Aid Kits
  • Security Procedures
  • Cabin Equipment
  • Stressful Situations
  • Drink Service
  • Cabin Safety
  • Customer Expectations
  • Airbus
  • Crew Coordination
  • Aid Kits
  • VIP
  • Travel Routes
  • Carry-On Luggage
  • Flight Delays
  • Customer Safety
  • Headphones
  • Life Jackets

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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