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  • Flight Follower/Airline Operations Specialist

    Airnet II

    Flight follower job in Columbus, OH

    AirNet II is searching for 1 Flight Follower to coordinate and control air transportation within our fleet of Beechcraft Barons and Learjets. The Flight Follower will maintain operational control of the flights and communicate any customer needs with flight crews, maintenance, and other required personnel. Essential Job Responsibilities: Create and manage trips and logs within the trip building system during shift; communicate turn-over information at end of shift. Maintain "Operational Control" protocols and standards as regulated by the U.S. Federal Aviation Administration. Ensure flights are operated as required under CFR's and operating manuals. Assess crew legality status with regards to flight time and duty limitations. Report mechanical delays or conditions of flight to appropriate personnel. Identify, anticipate, and take corrective action to minimize actual/potential delays due to weather, scheduling, operations, crew legality and maintenance problems. Disseminate flight release and related documentation including appropriate paperwork to the appropriate flight crews. Monitor the progress of the flight, weather conditions, destination and alternate airport status and ascertain when deviations from planned flight are necessary. If a deviation is required, initiate contact with aircraft or ATC for the purpose of amended release procedures. Ensure that all ground handling/services, parking, deicing, fuel, and landing/departure slots are in order as required. Obtain international over fly and landing permits as well as completing all TSA and Customs requirements such as: Customs notification, Gen Dec, e-APIS, and/or CANPASS. Receive and maintain accurate accounting of all hazmat shipped to be immediately accessible to the FAA or other authorities as required. Maintain and send fuel, tripsheets and other documents to Accounting Department as required. Communicate with pilots and other required personnel with regard to upcoming schedules and/or changes. Provide pricing quotes; complete invoicing paperwork to allow for customer billing with approval of Manager of Airline Operations Communicate with required personnel regarding any shipment delays/issues. Additional duties as assigned by Manager of Airline Operations. Benefits: Employer Provided: Short Term Disability Employee Assistance Program (EAP) Basic Life Insurance with Accidental Death & Dismemberment Insurance Travel Assistance Program Fidelity 401K with match Additional Elective Benefits: BCBS - Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Teladoc EyeMed - Vision Flexible Spending Account - Medical and Dependent Care Long Term Disability Life Insurance for Employee, Spouse, and Child Accident and Critical Illness Insurance for Employee, Spouse, and Child Hospital Indemnity for Employee, Spouse, and Child Met Law Coverage Nationwide Voluntary Pet Insurance Requirements Education/Experience: Minimum of two years related experience Must have knowledge of Part 135 Regulations Ability to read aviation weather reports, forecasts and DOT Regulations Licenses/Certificates: Valid Driver's License Able to obtain Airport Issued ID Intermediate MS Office knowledge, computer software & internet proficiency Must pass DOT/FAA pre-employment drug screen and a DOT/FAA compliant background check Must be at least 18 years of age Must be legally authorized to work in the United States Skills: Must be reliable, punctual, and flexible Ability to multi-task, respect and maintain confidentiality Candidate must be service oriented and able to work in a fast-paced environment Strong communication skills with other employees, customers, and pilots Ability to lift and move 55lbs to 75lbs AirNet II is a renowned aviation leader and part of the Kalitta family of companies, specializing in scheduled and on- demand cargo charter services. Operating a fleet of Beechcraft Barons and Bombardier Learjets, AirNet II is a premier provider of industries that require immediate turn-time and specialized handling. Candidates will be evaluated on attitude and safe, professional operation of aircraft and must exhibit strong interpersonal service skills. All candidates must be able to pass an extensive background check.
    $35k-60k yearly est. 4d ago
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  • FAA Certified Aircraft Dispatcher

    Group Management Services 3.5company rating

    Flight follower job in Cleveland, OH

    Aitheras Aviation Group, LLC. has a rewarding career opportunity in Cleveland, Ohio for a FAA Certified Aircraft Dispatcher! We offer: Medical, dental, vision HSA program 401K with company match PTO Competitive Pay:$50,00-$70,000- offer based on experience The position: The Aircraft Dispatcher interfaces directly with customers, business partners and internal departments within the company, and reports to the Lead Aircraft Dispatcher. We are looking for candidates who want to make a difference! This job requires the ability to multitask and prioritize tasks throughout your entire shift. Calls can become stressful at times so the ability to keep your composure during these situations is key. Must be able to make many rapid decisions concerning safety, flight regulations, and the economy of operations, willingness to work nights, weekends, and holidays, willingness to work outside in the elements at times as this position assists the grounds crew when needed. Duties: Allocate resources (Flight Crews and Aircraft) for the completion of requested flights Research and complete logistical processes required for the active assignment Develop a flight itinerary which will be provided to flight crews, management, and customer Responsible for real-time monitoring of all active flights and serves as the primary point of contact for all information related to the flight Responsible for coordinating ground transportation, catering, and hotel arrangements as necessary for flight crews and customers Responsible for towing aircraft, managing ground power equipment and marshaling aircraft Follows all Federal Aviation Regulations Qualifications: High school diploma or equivalent required, Bachelors degree preferred a valid Aircraft Dispatcher License or proof of current enrollment status Prior aircraft dispatching experience preferred Must possess excellent communication and customer service skills Must be able to pass a pre-employment background check and drug screen About Aitheras: Since 2005 premier medical facilities in the US and abroad have trusted Aitheras to transport critically ill or injured patients around the globe, safely and quickly. Every member of our organization feels truly fortunate to have a role in the lifesaving work we do. Check us out on our website to learn more at **************
    $70k yearly 60d+ ago
  • Flight Follower/Airline Operations Specialist

    Doug Inc. 4.3company rating

    Flight follower job in Columbus, OH

    Requirements Education/Experience: Minimum of two years related experience Must have knowledge of Part 135 Regulations Ability to read aviation weather reports, forecasts and DOT Regulations Licenses/Certificates: Valid Driver's License Able to obtain Airport Issued ID Intermediate MS Office knowledge, computer software & internet proficiency Must pass DOT/FAA pre-employment drug screen and a DOT/FAA compliant background check Must be at least 18 years of age Must be legally authorized to work in the United States Skills: Must be reliable, punctual, and flexible Ability to multi-task, respect and maintain confidentiality Candidate must be service oriented and able to work in a fast-paced environment Strong communication skills with other employees, customers, and pilots Ability to lift and move 55lbs to 75lbs AirNet II is a renowned aviation leader and part of the Kalitta family of companies, specializing in scheduled and on- demand cargo charter services. Operating a fleet of Beechcraft Barons and Bombardier Learjets, AirNet II is a premier provider of industries that require immediate turn-time and specialized handling. Candidates will be evaluated on attitude and safe, professional operation of aircraft and must exhibit strong interpersonal service skills. All candidates must be able to pass an extensive background check.
    $38k-62k yearly est. 25d ago
  • Critical Care Flight Dispatcher | Mercy Health Life Flight Network

    Bon Secours Mercy Health 4.8company rating

    Flight follower job in Lima, OH

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. 6am - 6pm Onsite - sitting in Lima, Ohio Primary Function/General Purpose of Position Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency. Essential Job Functions * Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner. * Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel. * Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System. * Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately. * Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures. * Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination. * Maintains knowledge of the Mercy Health - Life Flight Network Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills. * Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health - Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area. * Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment. * Has comprehensive understanding of operational control requirements, as necessary in staffing an operational control center (Reference 14CFR135.77) This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Incident Command Service (ICS) Certifications: 100, 200 and 700 (preferred) Basic Life Support (BLS) (required) Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment) International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment) Ohio Paramedic (preferred) Education High School Diploma/GED (required) Associates Degree or higher (preferred) Work Experience 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required) 9 months experience as System Status controller Transport Medicine (preferred) 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred) Training Operations Control Specialist Training (preferred, but required within 6 months of employment) Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment) Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Working Conditions Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. General office environment. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) X Lifting/ Carrying (50-100 lbs.) X Push/ Pull (0-50 lbs.) X Push/ Pull (50-100 lbs.) X Stoop, Kneel X Crawling X Climbing X Balance X Bending X Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting X Walking X Standing X Additional Physical Requirements/Hazards Physical Requirements Manual dexterity (eye/hand coordination) Perform shift work Hear alarms/telephone/audio recordings Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near Hazards Depth perception Exposure to potential electrical shock Exposure to high pitched noises Skills Type accurately 25-30 words per minute Analyzing data or information Understand medical terminology Transport scheduling Business writing skills Computer Skills Ability to understand and interpret laws and regulations. Basic Mathematical Skills Public relations skills Phone / email etiquette Language Skills Soft/Interpersonal Skills: Attention to detail Critical thinking Teamwork Active listening Safety focused Emotional intelligence Conflict management Adaptability Collaboration Time management Learner Attitude As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
    $24k-44k yearly est. 8d ago
  • Critical Care Flight Dispatcher | Mercy Health Life Flight Network

    Mercy Health 4.4company rating

    Flight follower job in Lima, OH

    Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) This is a Fulltime Day shift position6am - 6pmOnsite - sitting in Lima, Ohio Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency. Essential Job Functions Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner. Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel. Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System. Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately. Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures. Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination. Maintains knowledge of the Mercy Health - Life Flight Network Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills. Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health - Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area. Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment. Has comprehensive understanding of operational control requirements, as necessary in staffing an operational control center (Reference 14CFR135.77) This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Incident Command Service (ICS) Certifications: 100, 200 and 700 (preferred) Basic Life Support (BLS) (required) Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment) International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment) Ohio Paramedic (preferred) Education High School Diploma/GED (required) Associates Degree or higher (preferred) Work Experience 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required) 9 months experience as System Status controller Transport Medicine (preferred) 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred) Training Operations Control Specialist Training (preferred, but required within 6 months of employment) Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment) Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Working Conditions Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. General office environment. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) X Lifting/ Carrying (50-100 lbs.) X Push/ Pull (0-50 lbs.) X Push/ Pull (50-100 lbs.) X Stoop, Kneel X Crawling X Climbing X Balance X Bending X Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting X Walking X Standing X Additional Physical Requirements/Hazards Physical Requirements Manual dexterity (eye/hand coordination) Perform shift work Hear alarms/telephone/audio recordings Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near Hazards Depth perception Exposure to potential electrical shock Exposure to high pitched noises Skills Type accurately 25-30 words per minute Analyzing data or information Understand medical terminology Transport scheduling Business writing skills Computer Skills Ability to understand and interpret laws and regulations. Basic Mathematical Skills Public relations skills Phone / email etiquette Language Skills Soft/Interpersonal Skills: Attention to detail Critical thinking Teamwork Active listening Safety focused Emotional intelligence Conflict management Adaptability Collaboration Time management Learner Attitude Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Critical Care Dispatch - Life Flight Network It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
    $25k-46k yearly est. Auto-Apply 10d ago
  • Follow Along (Southgate)

    Stark County Board of Developmental Disabilities 3.8company rating

    Flight follower job in Canton, OH

    Job Description Plans and Provides services, support, and instruction to assigned student throughout the school year in order to assure the health and safety of the student. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides and assists the student assigned to them with daily needs including personal care such as changing, basic hygiene, and feeding; Accompanies the student throughout the school day including school cafeteria, restroom, classroom, gymnasium, playground, and bus; Participates in the educational activities and engages students during instruction; Follows established classroom management procedures, strategies, and techniques; Becomes familiar with assigned student's Instructional Goals and Behavior Plans, maintaining data as required; Assists in the implementation of Instructional Programs for each student, reviews progress with teacher on a regular basis; Maintains a safe environment conducive for learning; Assists with and/or performs other duties as instructed/requested; Participates in required Staff In-Services and trainings including, but not limited to: MANDT, Van Training, CPR, Delegated Nursing, Child Abuse, Universal Precautions, MUI/UI, and others as required by Administration. SPECIALIZED DUTIES AND RESPONSIBILITIES Safe lifting, feeding, and assisting in toileting while practicing wheelchair safety. OTHER DUTIES AS ASSIGNED The Essential Duties and Responsibilities above represent the most significant duties of this position, but does not exclude other occasional work assignments that would be within the qualifications and responsibility levels of the position. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE Ohio Department of Education Intervention Specialist license; and/or MH/DH Certificate; or currently/will be enrolled in an approved training program leading to licensure; and a Temporary Education of the Handicapped certificate. Valid Driver's License may be required. Benefits: Health Insurance, Dental, Life, Vision, and Flexible Spending Program Ohio Public Employees Retirement System (OPERS) Voluntary Benefits Wellness Program, Employee Assistance Program Sick Time
    $29k-47k yearly est. 21d ago
  • Flight Coordinator - US Based (Remote)

    Solairus Aviation 4.9company rating

    Remote flight follower job

    Solairus Aviation is currently seeking an experienced Flight Coordinator. The ideal candidate will be a team player that is willing to go above and beyond to ensure the highest levels of service to our clients and flight crews. The Flight Coordinator serves as the central point of contact for aircraft scheduling between Solairus Aviation clients (aircraft owners and charter customers) and flight crew and maintenance personnel. The position is responsible for scheduling the aircraft and crew and for arranging all services in conjunction with scheduled trips. Essential Responsibilities/Duties Receive trip requests from clients and work with them to schedule the aircraft. Provide clients with creative solutions to effectively meet their travel needs while ensuring safety of the operation and adherence to regulations and policies Provide clients with a detailed flight itinerary for each trip Effectively and accurately communicate all aircraft schedule information to client, client's staff, and Solairus flight crew and maintenance personnel. Arrange trip logistics and service items as necessary to support the client and crew, including: Make travel arrangements for flight crew (hotels, rental cars, etc) Arrange passenger services as requested (catering, ground transportation, etc.) Arrange landing and over-flight permits, airport slots, ground handling, security, and customs clearances for domestic and international destinations Assist crew with visas and other international entry requirements Provide required documentation for and communicate with various government agencies for domestic and international operations, including Customs and Immigration as applicable. Coordinate aircraft movement in concert with the Pilot in Command to ensure that all airspace, airport, and duty time restrictions are complied with Provide flight following to clients and ensure that all support services are arranged and confirmed per the schedule. Monitor flight and duty time limitations for flight crews to ensure compliance with applicable Federal Aviation Regulations and Solairus Flight Operations Manuals. Assist flight crew as necessary with trip analysis and planning to determine feasibility, options for fuel stops, crew augmentation, etc. Maintain a current database of all client and flight crew contact information and preferences for each assigned account so that it is readily available to all Flight Followers. Qualifications Excellent Interpersonal and Customer Service Skills Four-year college degree preferred Ability to work with the Solairus flight planning and scheduling software, and the Microsoft Windows and Office Software. Ability to interact effectively as a team member with other Flight Coordinators. Ability to maintain strict confidentiality in all cases regarding client information and travel schedule. Knowledge of aircraft dispatch principles and aircraft trip planning principles including knowledge of FAA regulations, airport information, resources available for trip planning, aircraft and trip support, and weather monitoring. Ability to quickly learn and assimilate Solairus flight operations standards and policy. Well organized and meticulous At least 3 years of flight scheduling experience Ability to plan and to prioritize work with limited supervision Additional Information Salary $70,000 - $80,000
    $70k-80k yearly Auto-Apply 10d ago
  • Critical Care Flight Dispatcher | Mercy Health Life Flight Network

    Bon Secours Mercy Health 4.8company rating

    Flight follower job in Lima, OH

    Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) This is a Fulltime Day shift position6am - 6pmOnsite - sitting in Lima, Ohio Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency. Essential Job Functions Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner. Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel. Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System. Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately. Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures. Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination. Maintains knowledge of the Mercy Health - Life Flight Network Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills. Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health - Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area. Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment. Has comprehensive understanding of operational control requirements, as necessary in staffing an operational control center (Reference 14CFR135.77) This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Incident Command Service (ICS) Certifications: 100, 200 and 700 (preferred) Basic Life Support (BLS) (required) Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment) International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment) Ohio Paramedic (preferred) Education High School Diploma/GED (required) Associates Degree or higher (preferred) Work Experience 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required) 9 months experience as System Status controller Transport Medicine (preferred) 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred) Training Operations Control Specialist Training (preferred, but required within 6 months of employment) Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment) Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Working Conditions Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. General office environment. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) X Lifting/ Carrying (50-100 lbs.) X Push/ Pull (0-50 lbs.) X Push/ Pull (50-100 lbs.) X Stoop, Kneel X Crawling X Climbing X Balance X Bending X Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting X Walking X Standing X Additional Physical Requirements/Hazards Physical Requirements Manual dexterity (eye/hand coordination) Perform shift work Hear alarms/telephone/audio recordings Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near Hazards Depth perception Exposure to potential electrical shock Exposure to high pitched noises Skills Type accurately 25-30 words per minute Analyzing data or information Understand medical terminology Transport scheduling Business writing skills Computer Skills Ability to understand and interpret laws and regulations. Basic Mathematical Skills Public relations skills Phone / email etiquette Language Skills Soft/Interpersonal Skills: Attention to detail Critical thinking Teamwork Active listening Safety focused Emotional intelligence Conflict management Adaptability Collaboration Time management Learner Attitude Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Critical Care Dispatch - Life Flight Network It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
    $24k-44k yearly est. 8d ago

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