FlightSafety International jobs in Saint Louis, MO - 117 jobs

About FlightSafety International FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position The Lead System Engineer supports Aircrew Training System (ATS), Contractor Logistics Support (CLS) programs, and new business efforts via the performance of systems engineering, project engineering, subcontractor management, modification design, logistics engineering and proposal estimation and proposal preparation tasks. Tasks and Responsibilities * Analyzes technical requirements and develops specifications and Statements of Work (SOW) for modifications, updates, improvements to, and/or new ATS/CLS program components. Assigns SOW authoring to appropriate engineers within the department. * Reviews and edits Statements of Work, Specifications, and technical documents prepared and/or submitted by others * Reviews technical authoring for Program Proposals and Business Development requirements. * Supports program management and logistics functions via the performance of analyses and trade studies. * Prepares cost estimates and technical text for ATS proposals, ECPs, ACSNs and CCPs. * Accomplishes subcontractor/vendor technical design reviews and audits. May direct subcontractor personnel or provide in-depth analysis of subcontractor performance for progress payment purposes. * Participates as a presenter and/or technical advisor in customer technical interchange meetings, audits and program reviews. * Prepares subcontractor/vendor specifications and SOWs for RFPs and subcontracts. Performs technical evaluations of proposals received and prepares recommendations for upper management. * Prepares SOW and ITOs for new business efforts. * Provides technical support on new business efforts. * Travels to ATS sites and subcontractor facilities. * Performs make/buy analyses. * Manages modification projects, including cost and schedule management and reporting. * Assigns department engineers specific duties according to resource availability and specialty requirements. * Assists in the development of new business proposals. * Performs other duties as assigned. Minimum Education Bachelor's Degree in an engineering discipline or four years combination of education, experience, and training, in addition to what is listed below. Minimum Experience Ten years of aircrew training system or flight simulation device experience (support, modification, update) with military/DOD engineering standards including specification and configuration management practices. Knowledge, Skills, Abilities * Excellent oral and written communication skills. * Ability to work independently or with others without constant direct supervision. * Ability to tactfully manage and direct subcontractor personnel. * Ability to exercise good judgment and to assume responsibility for accuracy and completeness of work. * Ability to accept direction from other managers on various projects. * Ability to accurately use a computer and software. * Solid knowledge of ATS design and logistics engineering concepts. * INCOSE Systems Engineering Certifications are a plus Physical Demands and Work Environment While performing the duties of this job, the teammate is regularly required to sit, use their hands and fingers, to handle or feel; reach with hands and arms; and talk or hear. The teammate must occasionally lift and/or move up to 20 pounds. The teammate must have close and distance vision and the ability to adjust focus. The noise level in the work environment is usually moderate. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant's ability to comply with these requirements, including qualifying as a "U.S. Person" under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A "U.S. Person" includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law. This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment. Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from ******************** email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.

A leading health technology company based in San Diego, CA is seeking a Senior Manager in Technical Product Management to oversee the Data Analytics & AI platform. The ideal candidate will have over 10 years of experience in product management and strong leadership skills. Responsibilities include defining the vision and strategy for the platform, managing stakeholder needs, and ensuring compliance with data regulations. This role offers the opportunity to impact healthcare innovation and lead a diverse team. #J-18808-Ljbffr

The Head of Supply Chain Solutions and Fulfillment is responsible for driving operational excellence across ResMed's global logistics, distribution, and trade networks. This role ensures that customer orders are executed flawlessly, cost-effectively, and in alignment with strategic business objectives. The Head of Supply Chain Solutions and Fulfillment will work across regions (Americas, EMEA, and APAC) to deliver consistent performance, improve customer experience, and create value through optimized fulfilment practices. Reporting directly to the Global Vice President of Distribution Operations, this role provides governance, oversight, and leadership for critical fulfilment initiatives, while partnering with commercial, operations, and corporate stakeholders to achieve measurable business outcomes. **Key Responsibilities** Support short- and long-term operational strategies including customer experience, operational excellence, cost savings, and talent development. **Skills & Competencies** **Communication:** Strong written, verbal, and presentation skills with the ability to influence at all levels. **Problem Solving:** Analytical and detail-oriented with the ability to manage ambiguity and find solutions. **Innovation:** Promotes process improvements and adapts quickly to changing requirements. Strong understanding of supply chain, logistics, and trade, with the ability to connect operations to P&L impact.**Qualifications & Experience** Bachelor's degree in Business, Supply Chain, or related field, or 10+ years' relevant management experience.6-10 years' experience in supply chain, logistics, distribution, or order fulfilment, preferably within the medical device or healthcare sector.Minimum of 5 years of direct leadership experience in a global or matrixed organization. Demonstrated experience in building governance, process discipline, and fulfilment performance metrics. Strong financial acumen with proven ability to connect operational outcomes to business results. Experience managing global order fulfilment operations, including trade compliance and customer delivery. Ability to travel globally up to 30%. Experience with large-scale process design and transformation programs. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: $167,000 - $251,000Client-facing or commercial partnership experience. #J-18808-Ljbffr

A leading healthcare technology company is seeking a Senior Software Engineer in San Diego, CA, to design, develop, and maintain APIs and services. The ideal candidate will have 8+ years of experience and must be proficient in Java, Spring Boot, React, and AWS. This role involves leading the design of backend services, building responsive interfaces, and mentoring junior engineers while collaborating in an Agile environment. Offering a supportive and inclusive culture, this company encourages innovation and individual expression. #J-18808-Ljbffr

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Brightree, a leader in healthcare software, is seeking a dynamic Sales Development Representative (SDR) to drive outbound lead generation efforts. This role is laser-focused on identifying, engaging, and qualifying Home Medical Equipment (HME) providers across the US who operate and maintain Sleep Resupply programs. As part of the sales team, you will be the engine that fuels pipeline growth for Brightree's billing and business management solutions. Key Responsibilities: Outbound Prospecting: Execute high-volume outbound calling and emailing campaigns to HME providers with Sleep Resupply programs, generating interest and uncovering new opportunities. Lead Qualification: Use research, professional communication, and interviewing tactics to qualify prospects, ensuring they meet criteria for Sleep Resupply and are sales-ready for software demonstrations. Pipeline Management: Create, manage, nurture, and report on all lead management activities, tracking volume, velocity, and value metrics to deliver consistent, high-quality leads to the sales team. Collaboration: Partner closely with Marketing and Sales to drive acceptance of leads and provide feedback on campaign effectiveness, especially those targeting Sleep Resupply segments. Follow-Up & Nurturing: Proactively follow up and nurture contacts at various stages of interest, with a focus on converting Sleep Resupply prospects into qualified opportunities. Target Identification: Identify, prioritize, and contact individual HME targets, leveraging data and market insights to focus on Sleep Resupply providers. CRM Documentation: Document all activities and conversations in Salesforce CRM, ensuring accurate tracking of Sleep Resupply-related outreach and results. Performance Metrics: Achieve and exceed metric targets focused on driving adoption and revenue from Sleep Resupply HME prospects. Qualifications and Experience: Proven success in a phone sales environment, with the ability to build rapport, think quickly, and be assertive and persuasive in outbound communications. Confident, persuasive, and clear communicator (written and verbal), able to engage all levels of an organization, from frontline staff to executive leadership. Skilled at navigating corporate structures to identify decision-makers and understand the buying process for Sleep Resupply solutions. Self-motivated, reliable, and high-energy, with excellent time management and a strong process orientation. Experience with appointment scheduling at high velocity, especially for Sleep Resupply demos. Preferred: Cloud/SaaS sales experience, healthcare technology background, and proficiency with tools like Salesforce, Gong Engage, Co-Pilot, and Office365. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. This role is eligible for a Sales Incentive Plan with a target of $40,000 annually. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $ 25.62 - $38.44 USD Hourly For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Our Ambition & Vision Our ambition is to build a next-generation, best-in-class supply chain that gives ResMed a true competitive advantage through outstanding value, quality, and availability. We strive to be a trusted partner that connects technology, people, and purpose to deliver exceptional outcomes for our customers and patients around the world. Our vision is to create an intelligent, connected, and reliable supply chain-transparent, data-driven, and always improving. By combining collaboration, innovation, and operational excellence, we're building a network that's agile, sustainable, and ready for the future. About the Role As a Senior Process Engineer - Motors Engineering, you'll play a key role in shaping how our products are made. You'll design, refine, and optimize motor manufacturing processes that deliver exceptional safety, quality, and efficiency. You'll work across engineering, production, and quality teams to ensure smooth transitions from design to high-volume manufacturing-helping ResMed continue to deliver life-changing technology with precision and purpose. Let's talk about Responsibilities Process & Equipment Development Design, develop, and optimize motor manufacturing processes and tooling to meet quality, performance, and cost targets. Lead process validation (IQ, OQ, PQ) to ensure compliance with FDA QSR, ISO 13485, and GMP requirements. Apply Design for Manufacture (DFM) and Design for Assembly (DFA) principles to ensure scalable, robust production. Develop and enhance automation, test systems, and fixtures using SolidWorks or equivalent tools. Continuous Improvement Analyze production data using Lean, Six Sigma, and DOE techniques to identify improvement opportunities. Implement corrective and preventive actions (CAPA) to improve yield, reduce waste, and enhance reliability. Drive automation and process optimization to support long-term sustainability and cost efficiency. Collaboration & Leadership Partner with R&D, Quality, NPI, and Maintenance to ensure seamless process transfer and ramp-up. Mentor and support junior engineers and technicians, building capability within the team. Collaborate with suppliers to develop and qualify robust manufacturing processes and components. Compliance & Documentation Ensure all manufacturing processes meet GMP, EHS, and ISO 13485 standards. Maintain accurate, audit-ready process documentation including PFMEAs, control plans, and work instructions. Support regulatory audits and internal inspections with confidence and clarity. Success Metrics Your success will be measured through your ability to build reliable, compliant, and efficient manufacturing processes that drive measurable impact: Process Performance ≥98% equipment uptime and process yield for validated production lines. Reduction in process deviations and nonconformances by ≥20% year-over-year. On-time completion of process validation and qualification deliverables. Continuous Improvement Minimum two improvement projects per year delivering measurable cost, quality, or efficiency benefits. Maintain key process capability (Cpk ≥ 1.33) for critical manufacturing parameters. Safety & Compliance Zero recordable safety incidents or audit findings related to manufacturing processes. 100% compliance with GMP, ISO 13485, and EHS audit standards. Collaboration & Growth Positive stakeholder feedback across Engineering, Quality, and Operations. Demonstrated mentorship and technical leadership within the team. Let's talk about Qualifications and Experience Education: Bachelor's degree in Mechanical, Mechatronics, Manufacturing, or Industrial Engineering. Experience: 5-8 years in manufacturing or process engineering, ideally within medical devices or precision manufacturing. Skills: Expertise in process validation, DFM/DFA, and continuous improvement. Proficiency in SolidWorks, Minitab, and DOE methodology. Working knowledge of GMP, ISO 13485, and regulatory compliance. Experience in applying functional knowledge and existing methodologies to solve complex problems or execute specialized projects. (moved from preferred) Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. (moved from preferred) Strong experience in Design of Experiments (DOE) for process optimization and validation. (edit of original line) Preferred Experience with DC motor technologies, including stator and rotor assembly processes, strongly preferred; prior exposure to manufacturing, validating, or optimizing motor sub-assemblies is a plus. Hands-on experience with PLC programming and automation systems for process control (re-worded) Demonstrates aptitude in developing new methodologies and procedures for New Product Introduction (NPI) tasks. Experience with coordinating with and managed external vendors for equipment design/delivery. Mindset: Hands-on, data-driven, and collaborative - passionate about building processes that improve lives. Why Join Us At ResMed, we believe in “Do it Best, Do it Together.” You'll join a forward-thinking team driving innovation in medical device manufacturing - where engineering precision meets purpose. Together, we're creating smarter, safer, and more sustainable solutions that help people around the world live healthier lives. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: $117,000 to $175,000 Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

A leading health technology company is looking for a Director of Industrial Engineering in Calabasas, CA. The role involves leading the global Industrial Engineering function, enhancing process efficiency, and delivering measurable operational improvements. Candidates should have 10+ years in Industrial Engineering within high-volume manufacturing and experience with OEE improvement. This position offers a chance to drive transformation in a thriving environment focused on innovation and excellence. #J-18808-Ljbffr

A healthcare technology company is seeking an experienced Technical Product Manager to lead the Data Analytics & AI platform initiatives. In this role, you'll define the vision and strategy for the platform while collaborating with cross-functional teams. Candidates must have over 10 years of experience in product management, solid technical skills in Data Analytics and AI, and a proven track record in people management. A commitment to a diverse and inclusive culture is essential. #J-18808-Ljbffr

A leading health technology company is seeking a Director, Global Product Marketing for its Digital Provider portfolio in San Diego, CA. This role will define and execute the go-to-market strategy, manage a global team of marketers, and ensure successful product adoption in the market. The ideal candidate will have over 12 years of experience in digital health or SaaS, strong leadership skills, and a proven track record in global strategy execution. This opportunity promises a vibrant work culture focused on innovation and support. #J-18808-Ljbffr

The primary role of Engineering function within Product Development team is to create specifications and designs for new products or improvements and enhancements to existing products. Works closely with customers, developers and other stakeholders to understand and define customer needs in these designs. Features are aligned to a timetable and areas of responsibility. Developers may solicit customers for feedback regarding product usability and desired future enhancements. Software Engineers who design, write and test code for the product should be matched in the either Software Engineering Applications or Systems. Product developers who specialize in hardware systems should be matched to Hardware Engineering. Let's talk about Responsibilities Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts. Responsibilities might include: (1) Performing routine professional-based activities (early in career) (2) Contributing to and managing projects (mid-career) (3) Providing advice/direction in primary areas of expertise (4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal) (5) Builds stable working relationships internally to exchange information. (6) Receives instruction, guidance and direction from others. Let's talk about Qualifications and Experience Required: Design, develop, and maintain automated test scripts for web, backend and mobile applications. Perform backend testing to validate APIs, services, and data integrity. Implement and maintain automation frameworks using Cypress for web applications. Develop and execute automated tests for Android (Kotlin) and iOS applications using (Swift) Utilize AWS Cloud services for application deployment, testing, and monitoring. Preferred: Requires a Bachelor's degree or equivalent work experience. Minimum of 2 years of related experience. Follows standard practices and procedures and applies basic theories, concepts, principles and methodologies in analyzing situations or data. Joining Us At ResMed, we're transforming the way healthcare is delivered, experienced, and scaled. The ResMed Online Store is a critical part of that transformation - empowering our partners to manage their business efficiently, stay informed in real-time, and focus more on patient care. If you're a forward-thinking digital commerce leader who thrives on complexity, innovation, and impact, this is your opportunity to shape the next generation of B2B healthcare eCommerce. We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position in the United States is: $89,000.00 - $133,000.00 USD. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. The Director, Revenue Cycle Operations serves as the operational right hand to the Head of Revenue Cycle Management (RCM) for Brightree. This role ensures consistent execution of the RCM strategy by overseeing day-to-day operations, managing escalations, and driving accountability across teams and vendor partners. This leader will translate strategy into action-stabilizing current operations while enabling the shift to a new operating model and organizational structure. Let's talk about Responsibilities: Operational Leadership * Oversee daily operations of Brightree's RCM business, ensuring service delivery, accuracy, and productivity across U.S. and offshore teams. * Drive execution of strategic initiatives defined by the Head of RCM-turning plans into operational routines and measurable outcomes. * Lead issue resolution, manage customer escalations, and ensure service excellence through proactive problem solving. * Partner with the Head of RCM to design and implement new operating models, team structures, and process improvements. People Leadership * Lead and coach a large, primarily non-exempt workforce with a focus on performance, accountability, and engagement. * Develop front-line leaders to elevate management capability and strengthen workforce effectiveness. * Create a culture of ownership-emphasizing results, communication, and recognition-while addressing underperformance decisively. * Foster collaboration between U.S. and offshore teams to promote consistency, partnership, and alignment on key metrics. Vendor & Performance Management * Own day-to-day management of the offshore BPO partnership in India, ensuring adherence to SLAs, quality, and productivity targets. * Implement strong performance management and governance practices to address gaps and drive continuous improvement. * Partner closely with internal analytics and technology teams to identify automation opportunities and operational efficiencies. Change Execution * Serve as a key implementer in the transformation of Brightree's RCM operating model-aligning people, process, and performance to business outcomes. * Monitor and report on progress of key initiatives, ensuring timely issue escalation and resolution. * Act as a steadying force for the team-providing clarity, communication, and direction through change. Let's talk Qualifications & Experience: * Bachelor's degree in business, healthcare administration, or related field (Master's preferred). * 8+ years of leadership experience in revenue cycle operations, healthcare services, or related industries. * Proven success leading large, non-exempt teams and developing front-line managers. * Demonstrated ability to manage offshore or BPO vendor relationships to meet operational and quality goals. * Experience implementing operational change, new structures, or process redesign in complex service environments. * Strong analytical skills with the ability to interpret metrics and drive data-based decisions. * Decisive, resilient, and action-oriented leader skilled at navigating ambiguity and motivating diverse teams. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. ResMed Global Technology Solutions (GTS) team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We're looking for a detail-oriented and proactive Senior Business Analyst to join our Global Revenue & Customer Support Solutions team. In this role, you'll own the end-to-end lifecycle of user stories - from gathering requirements and defining acceptance criteria to supporting production deployment. You'll work cross-functionally with users, solution architects, and development teams to drive impactful solutions that support business operations. Let's talk about Responsibilities : Collaborate with Medical Affairs stakeholders to understand business objectives, challenges, and opportunities. Conduct thorough analysis of current-state processes and identify areas for digital enablement and improvement. Elicit, document, and validate detailed unctional, non funcitonal and technical documentation including business requirements documents (BRDs), functional specs, user stories, acceptence critiera, workflows, and data models. Partner with developers, administrators, architects and cross functional IT teams to ensure high-quality solutions are delivered on time. Identify opportunities to improve workflows, enhance system usability, and optimize business process through technology Ensure system documentation, system process mapping, and change management practices are maintained. Facilitate user acceptance testing with identified users and obtain sign off for implementation. Provide training, demo, guidance, and support to business users on system capabilities, features and enhancements. Provide post implementation support and ensure prompt resolution of reported issues. Ability to partner with cross-functional teams across multiple different time zones. Manage end-to-end lifecycle of stories, including planning, execution, testing, deployment and post deployment support. Facilitate project meetings, identify risks and dependencies, and develop mitigation strategies and communication plans. Monitor key performance indicators (KPIs) and metrics to evaluate solution effectiveness and ensure alignment with business objectives. Maintain CRM and other system integrity, data quality, and performance through adherence to best practices and governance frameworks. Let's talk about Qualifications, Skills and Experience: Required: Bachelor's or Master's degree in Information Technology, Computer Science, Life Sciences, or a related field. 8+ years of experience as an IT Business Analyst, with demonstrated experience supporting Medical Affairs, Clinical, or Life Sciences domains. Strong understanding of Medical Affairs processes such as medical information management, scientific exchange, investigator-initiated studies, congress management, and compliance. Strong business acumen with customer first mindset. Strong analytical and problem-solving skills, with a keen attention to detail. Excellent communication skills Work effectively in a remote setting, collaborating with remote and global team members across multiple time zones to ensure seamless coordination and communication throughout the project lifecycle. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position: $138,000.00 - $206,000.00 USD Annual. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

At ResMed, we're on a mission to change lives with every breath. Our Supply Chain team powers that mission-designing and delivering the infrastructure, systems, and capital programs that make global impact possible. We're looking for an exceptional Program Manager - Supply Chain Capital Programs to turn bold strategy into tangible results. In this role, you'll drive complex capital and infrastructure programs across our global supply chain networks ensuring our sites, systems, and capabilities scale efficiently, sustainably, predictably and with purpose. This is your opportunity to make a direct impact on the future of ResMed's supply chain-where every decision support agility, innovation, and patient outcomes worldwide. The Role Program Leadership & Delivery Lead end-to-end delivery of complex capital investment and infrastructure programs, including new site builds, automation initiatives, and supply network expansions. Manage scope, budget, and schedule to achieve measurable business outcomes. Apply best-practice methodologies (PMBOK, Agile, Hybrid) to ensure predictable and disciplined execution. Identify and mitigate risks early, maintaining clear communication with stakeholders across Engineering, Operations, Finance, and Global Supply Chain. Stakeholder Engagement & Governance Partner with the Senior Director, PMO and functional leaders to align programs with strategic priorities and portfolio objectives. Drive transparent governance-regularly reporting on progress, risks, and benefits realization to senior stakeholders. Foster collaboration across global cross-functional teams, ensuring strong engagement and accountability. Capital & Investment Management Oversee capital planning, approval, and financial tracking processes for assigned programs. Ensure capital efficiency and ROI through rigorous cost-benefit analysis, vendor management, and continuous improvement. Champion standardization and scalability in infrastructure delivery across geographies. Change & Innovation Lead change initiatives to embed new technologies, automation systems, and operational processes. Promote innovation through data-driven decision making, digital PMO tools, and best-in-class project delivery practices. Support cultural adoption of PMO standards across supply chain and engineering teams. Capability Building & Mentorship Contribute to the ongoing development of PMO maturity through process improvement, tool adoption, and coaching of emerging project managers. Act as a role model for collaboration, accountability, and excellence in delivery. About You Proven experience managing large-scale capital or infrastructure programs in manufacturing, supply chain, or operations. Deep understanding of engineering project management, greenfield and brownfield construction, automation, and/or logistics network expansion. Strong financial and business acumen, with the ability to translate strategic goals into executable projects with measurable outcomes. Excellent stakeholder management, communication, and influence skills-comfortable working with executives and cross-functional teams. Bachelor's degree in Engineering, Supply Chain, Business, or related discipline (PMP or equivalent certification highly regarded). Success Metrics Program Delivery Excellence: 100% of assigned programs delivered within approved scope, schedule, and budget. Value Realization: Documented ROI and benefits realization for all capital investments. Stakeholder Engagement: ≥90% stakeholder satisfaction across internal program reviews and governance forums. Risk Management: Proactive identification and mitigation of high-impact risks before escalation. Capability Growth: Contribution to PMO process improvements and mentorship of junior project managers. Continuous Improvement: Demonstrated year-over-year improvement in PMO performance metrics (timeliness, forecast accuracy, efficiency). Why Join Us This is more than a program management role-it's an opportunity to shape the physical and operational foundation of ResMed's global supply chain. You'll lead programs that enable faster delivery, smarter automation, and more resilient supply networks. At ResMed, you'll: Deliver capital programs that underpin global growth and sustainability. Partner with leaders transforming how we plan, build, and operate supply infrastructure. Grow your influence as a program leader within a high-performing global PMO. Join us and help define how ResMed delivers transformation-one capital program at a time. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: $182,000 - $272,000 Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, researching solutions and promptly responding while maintaining the highest level in quality. Provide post-design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing. Let's talk about Responsibilities Triage and prioritize escalated customer cases from the Customer Support team Communicate with customers to precisely define software cases Use SQL server database queries and scripts to gather detailed information on customer support cases Identify and provide workarounds for customer cases whenever possible Design, test and implement data scripts Communicate case resolutions to customers Provide best practice direction on software use to help users avoid recurrence of cases Document software defects using defect tracking system and report defects to software engineers Let's talk about Qualifications and Experience 2+ years of work experience, preferably in a healthcare software environment Must demonstrate an ability to learn complex business software and master best practice use of the software Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues Must have strong technical skills, including an ability to understand complex SQL syntax for investigating software issues and making changes to data Strong analytical capabilities, data analysis techniques and common database query skills Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers Strong interpersonal and communication skills Experience working in a SaaS model a plus Proficient in the Windows operating system Ability to manage multiple concurrent priorities and meeting deadlines Bachelor's Degree or Equivalent Experience 2+ years of SQL experience, preferably in SQL Server Brightree software experience Basic understanding of the DME industry Basic understanding of medical billing Call center experience Customer Support We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $32.97/hr - $49.45/hr For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

The Senior Manager, Global Logistics Services is a strategic, operationally driven and solution-oriented leader that is responsible for driving the domestic and international logistics execution. This role is pivotal in driving cost reductions, improving service levels, and enabling scalability within the supply chain. The ideal candidate has deep industry experience in supply chain and logistics strategy development, logistics execution, network optimization and cross-functional communication. As a Senior Manager, Global Logistics Service, you will play a key role in supporting the development and execution of logistics transformation and continuous improvement strategies that align with business objectives, regulatory requirements, and customer expectations. You'll work closely with cross-functional teams-including Global Supply Chain, Regulatory Affairs, and Quality Assurance-to ensure the efficient and reliable delivery of products to global markets. This role focuses on providing leadership and management best practices to fully optimize process, people, systems, and analytics. You will contribute to building and leading a strong team of logisticians to drive Resmed Global Logistics operations across the network. A proactive problem-solver, you'll help identify opportunities, recommend improvements, and collaborate with stakeholders to implement effective logistics solutions. Let's talk about Responsibilities Operational Execution Key leader in developing and executing Global Logistics operations. Lead and build teams to drive operations and continuous improvement. Analyze end-to-end logistics performance and cost drivers across ocean, air, truckload, intermodal, and parcel networks. Use data and analytics to assess and identify supply chain and logistics inefficiencies and opportunities. Key leader in driving cross functional continuous improvement initiatives. Operational Optimization Lead network level optimization studies and recommend changes to improve cost, service, and sustainability. Evaluate key metrics such as transit time, freight cost per unit, cube utilization, and on-time delivery. Work cross-functionally with planning, distribution, procurement, and customer service to align logistics strategies. Leverage your industry knowledge to identify and implement logistics best management practices. Tools & Technology Use TMS, BI platforms, and analytics tools (e.g., Tableau, Power BI, Excel, Alteryx) for performance analysis, visibility and reporting. Use your experience to lead the assessment, development, and implementation of critical systems solutions (TMS, GTM, RTV, etc.) Vendor & Carrier Management Partner with freight forwarders, 3PLs, and carriers to improve performance and transparency. Support RFP processes, carrier evaluations, and continuous improvement plans. Knowledgeable and current on industry trends and developments, implementing best practices and innovative solutions to enhance transportation operations. Other duties as assigned. Let's talk about Qualifications and Experience Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, or related field. 10-15 years of logistics, transportation, or supply chain experience, with direct involvement in network design or freight optimization. Experience with international freight, customs, or Incoterms. Experience with ocean, air, and truck modes of transportation. Proficiency in Excel, data visualization tools, and transportation management systems (TMS). Experience with routing software or network modeling tools (e.g., Llamasoft, Coupa, Oracle GTM, SAP TM, etc.) Strong communication and presentation skills with the ability to translate complex concepts into actionable data and solutions; experience with managing cross-functional working teams and complex global logistics network initiatives. Ability to thrive in a fast-paced, highly regulated, and mission-critical environment. Preferred Qualifications & Skills MBA or Master's degree in Supply Chain, Logistics, Industrial Engineering, or related field. 15+ years of logistics, transportation, or supply chain experience, with direct involvement in network design or freight optimization. Experience managing cross functional supply chain projects. Experience managing logistics network larger than $100M in spend annually. Experience in medical device logistics. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $148,000 - $222,000 Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Let's talk about the team At Resmed, we help millions of people around the world sleep better and breathe easier. Our work spans everything from sleep apnea treatment to digital health tools for managing respiratory and sleep conditions. You'll join the Product Content team within Customer Experience (CX), where writers, designers, strategists, localization specialists, and project managers collaborate to create clear, personalized content. We work closely with UX, engineering, and product teams to deliver experiences that are intuitive, inclusive, and impactful. We thrive on curiosity, collaboration, and innovation, always keeping our users at the heart of everything we do. Let's talk about the role We're looking for an Associate Content Strategist to support our consumer health companion app, my Air. This role is grounded in content strategy-supporting how we plan, structure, test, and evolve content systems in partnership with product teams. You'll support strategic initiatives that shape how we guide and support customers through their sleep health journey. In this role, you'll help evolve our educational resources and coaching content into formats that are clearer, more adaptive, and more impactful. This involves collaborations with cross-functional partners to support the planning and evolution of intuitive, personalized content experiences that drive engagement and behavior change. With mentorship from others on the Product Content team, you'll uncover insights that improve both user outcomes and our internal processes. You don't need prior experience in content strategy explicitly as you have relevant work experience (digital content or product communication, UX or research support, or product strategy and experimentation within digital platforms). If you have a strong foundation in digital writing, a problem-solving mindset, and a passion for the intersection of health, technology, and user advocacy-we'd love to hear from you. Let's talk about responsibilities Contribute to transforming the my Air coaching library, educational resources, and motivational nudges into more engaging content experiences. Support the development of initial drafts, content mock-ups, and iterative messaging frameworks that inform final production. Use AI tools (with team guidance) to draft, refine, and test variations in content tone, clarity, and engagement. Collaborate with product, design, and research teams to understand user pain points-and reflect those insights in content concepts and strategic recommendations. Advocate for clear, usable, empathetic content in conversations with cross-functional teams. Support regulatory label reviews and content readiness for release, ensuring alignment with legal, medical, and privacy standards. Ensure content follows accessibility standards, regulatory guidelines, and Resmed's brand voice. Publish and maintain content in our CMS, ensuring accuracy, structure, and reusability. Document and share findings, insights, and content performance with your team and partners. Structure and sequence content to influence behavior change. Help track engagement metrics and contribute to continuous improvement of the content experience. Assist with preparing presentations, documentation, and working materials that support content strategy initiatives and cross-team alignment. Required Minimum 2 years of related experience Experience aligning voice & tone to the audience Clear, adaptable writing skills Comfortable learning and navigating digital tools Strong problem-solving skills, especially with new technologies and methods Preferred experience Experience writing for health education or health communication Experience on a product team or in an Agile environment Interest in connected health products, apps, or wearables Knowledge of writing requirements in regulated industries Some familiarity with visual, motion, video content, or gamification Proficiency with tools such as Contentstack, Hubspot, or WordPress We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: 53,000.00 - 66,000.00 USD Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

A healthcare solutions company is seeking a Director of Regional Product Marketing for the Americas, based in San Diego, CA. This role involves leading the go-to-market strategy, ensuring successful product launches, and driving regional adoption. The ideal candidate has over 12 years in product marketing, with experience in connected devices and digital health. This position offers a chance to influence product strategy while leading a dedicated team in a dynamic environment. #J-18808-Ljbffr

About the Role We are seeking a Database Developer with strong expertise in MongoDB and working knowledge of MySQL/Aurora on AWS. The ideal candidate will have hands-on experience designing, optimizing, and scaling databases, while collaborating closely with development teams and DBAs to ensure high availability, performance, and reliability. This is a great opportunity for a mid-level developer who wants to expand their cloud and database expertise while contributing to mission-critical systems. Key Responsibilities Design and implement high-performance MongoDB solutions for demanding workloads. Manage and optimize AWS RDS (MySQL/Aurora) instances, ensuring security, scalability, and cost efficiency. Support database deployments and orchestration with EKS (Kubernetes). Collaborate with developers to design efficient data models, queries, and indexing strategies. Manage database schema versioning and scripts with GitHub and Flyway. Monitor and tune performance using native tools, AWS CloudWatch, Datadog, and proactively address bottlenecks. Ensure data integrity, security, compliance, and disaster recovery readiness. Support migrations and interoperability across different RDBMS platforms. Required Skills & Experience 3+ years of experience with MongoDB (architecture, design, optimization, and operations). 1-2 years of experience with MySQL (Aurora) development and administration. Hands-on AWS experience with RDS and/or Aurora. Familiarity with Kubernetes (EKS) and containerized deployments. Experience with GitHub-based version control and CI/CD workflows. Strong skills in database performance tuning, troubleshooting, and query optimization. Understanding of the software development life cycle (SDLC). Strong communication and collaboration skills in cross-functional environments. Knowledge of database security, disaster recovery, and data migration practices. Nice to Have Exposure to Infrastructure-as-Code tools (Terraform, CloudFormation). Experience with CI/CD pipelines for database changes. Exposure to monitoring, automation, and container orchestration tools (Kubernetes, Docker). Familiarity with additional AWS services (e.g., Lambda, CloudWatch, IAM). What You Can Expect A people-first culture that emphasizes growth, learning, and engineering excellence. Opportunities to influence database and platform design decisions. A collaborative and supportive environment with strong cross-team partnerships. The chance to make a tangible impact on products that directly affect customers worldwide. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. About the Role We are seeking a dynamic Operations Manager to lead and optimize our LiveCall Contact Center operations. This role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for our clients. You will manage a group of Call Center Managers, provide mentorship and strategic guidance, and drive operational excellence through data-driven decision-making and continuous improvement. What You'll Do Lead & Develop Teams * Directly manage multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship. * Build a culture of accountability, collaboration, and high performance. Drive Operational Excellence * Oversee all contact center KPIs, including telephony metrics (service level, AHT, abandonment) and client performance metrics (quality scores, compliance, ordering accuracy, revenue). * Analyze trends and implement strategies to exceed performance targets. * Partner with Workforce Management and Quality teams to optimize staffing and quality programs. Strategic Leadership * Translate organizational goals into actionable plans for managers and frontline teams. * Lead initiatives to enhance customer experience and client satisfaction. * Ensure compliance with regulatory requirements and client contractual obligations. Reporting & Communication * Deliver clear, actionable performance reports to senior leadership. * Represent the contact center in cross-functional meetings and client discussions. What We're Looking For * Bachelor's degree in Business, Operations Management, or related field (Master's preferred). * 5+ years of leadership experience in a contact center environment, including 2+ years in operations management. * Proven success managing large-scale or multi-site contact center operations. * Strong analytical, leadership, and communication skills. * Expertise in contact center technologies and performance management tools. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.