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Become A Float Teller

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Working As A Float Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $26,410

    Average Salary

What Does A Float Teller Do At Keybank

* Primary Teller Functions
* Accept and accurately process all financial service transactions
* Maintain responsibility for cash drawer and follow proper balancing procedures
* Act as a resource to identify and resolve client servicing issues
* Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker
* Build Client Rapport
* Provide excellent client service to all KeyBank clients
* Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
* Ensure a confident tone that reassures the client we will follow up with resolution
* Greet and welcome every client as they enter the branch; acknowledge by name, if known
* Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools
* Participate in client appreciation events
* Address client issues or concerns; engage branch management when needed to provide full solutions for clients
* Help create and establish a business relationship between the Banker and the client
* Coordinate time between Banker and client for business meetings as necessary
* Engage the Lead Teller and or Banker when faced with complex client account issues
* Answer the phone within the Branch professionally, promptly, and pleasantly
* Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs
* Risk Management
* Ensure compliance with security and audit procedures
* Adhere to all applicable policies and procedures
* Additional Responsibilities
* Participate in morning huddles and end of day debriefs
* Understand goals and objectives for the branch
* Review and maintain knowledge of product guides, fees and policies to stay current on offerings
* Provide answers and assistance for client questions/concerns, utilizing resources within the branch

What Does A Float Teller Do At Fairfield County Bank

* Supports and promotes a positive working environment and Bank sales and service culture
* Processes customer transactions
* Balances daily cash drawer
* Responds to customer inquiries
* Provides customer safe deposit access
* Processes daily mail and deposit verification requests
* OTHER RESPONSIBILITIESPerforms other duties as requested

What Does A Float Teller Do At Great Southern Bank

* Accountable for representing the bank in a courteous and professional
* manner; knowledgeable of 5 Winning Ways of Customer Service and implements
* on a daily basis.
* Meets or exceeds Secret Shop score expectations.
* This duty is
* performed daily, about 20% of the time.
* Has a basic working knowledge of and routinely refers customers to appropriate
* Great Southern services and products.
* Meets or exceeds referrals expectations.
* Consistently and accurately uses CRM program.
* This duty is performed daily,
* about 20% of the time.
* Responsible for balancing each day’s transactions and verifying cash totals.
* Responsible for locating any cash differences and ensuring that they are properly
* documented and reviewed.
* Meets or exceeds balancing expectations.
* This duty is
* performed daily, about 20% of the time.
* Processes all transactions efficiently and accurately.
* Meets or exceeds POD
* error expectations.
* This duty is performed daily, about 15% of the time.
* Maintain confidentiality of customer account information, security alarm
* codes, and general codes used within the facility.
* Ensures effective
* implementation of bank security policies and procedures, and attends annual BSA
* and Security training.
* This duty is performed daily, about 10% of the time.
* Ensures full compliance with and implementation of all bank policies and
* procedures.
* Is familiar with and has working knowledge of appropriate banking
* regulations.
* This duty is performed daily, about 10% of the time.
* All other special projects, reports and duties as assigned.
* This duty is performed
* weekly, about 5% of the time

What Does A Float Teller Do At M & T Bank

* Participate in the Lobby Experience Model, serving as assigned person (based on branch facility design), as scheduled, to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels.
* Support Bank guidelines for delivering exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying “Thank you for banking with M&T.
* Is there anything else I can do for you today (customer name)?” Maintain a professional demeanor and appearance to build customer confidence and trust.
* Take ownership of error resolution including resolving routine customer problems and referring more complex issues to supervisor or platform.
* Follow-up on these issues as required to ensure timely and accurate resolution.
* Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing, in an accurate and efficient manner.
* Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy.
* Issue receipts to customers for transactions processed to provide a record of activity.
* Balance daily work, adhering to all procedures stated in the Employee Difference policy.
* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
* Identify risk-related issues needing escalation to management.
* Identify customer needs and present all appropriate options to achieve personal referral goals by proactively identifying customer referral opportunities utilizing fundamentals of M&T Bank’s sales process.
* Participate in branch sales promotions as requested by management.
* Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
* Identify risk-related issues needing escalation to management.
* Promote an environment that supports diversity and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Complete other related duties as assigned.
* NATURE AND SCOPE:
* The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.
* The position is a key driver of branch referrals that assist the branch team achieve their annual sales goals.
* The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.
* It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
* MANAGERIAL/SUPERVISORY RESPONSIBILITY:
* None

What Does A Float Teller Do At Express Employment Professionals

iTraveling between 10 branch locationsiProcessing and recording all financial transactions iAssisting in opening and closing member accountsiVerifying daily deposits and documenting cash counts

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How To Become A Float Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Float Teller jobs

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Top Skills for A Float Teller

CustomerServiceSkillsProcessingLoanPaymentsATMBankProductsNewAccountsDifferentBranchesProcessCustomerTransactionsSavingsBondsLargeAmountsCustomerInquiriesFinancialNeedsAccountInformationAuditProceduresBankServicesReferralGoalsCreditCardsBankBranchesBankProceduresNightDepositsSavingsAccounts

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Top Float Teller Skills

  1. Customer Service Skills
  2. Processing Loan Payments
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Learned a lot about customer service skills and also organizing with money, checks.
  • Balance drawer, vault and ATM daily.
  • Provided complete customer service, as well as selling bank products.
  • Opened new accounts; processed deposits from night depository and automated teller machines; performed general office duties as required.
  • Traveled to different branches around the state to teller Managed opening and closing times for the main branch.

Top Float Teller Employers