A floor associate is also known as a sales floor associate and is an employee of retail or wholesale stores where they have a variety of roles. They are responsible for greeting customers, responding to their questions, improving engagement with merchandise, and providing outstanding customer service. They operate cash registers, manage financial transactions, and balancing drawers.
They achieve established goals and direct customers to merchandise within the store. They increase store sales by having superior product knowledge. They also maintain an orderly appearance throughout the sales floor. They introduce promotions and opportunities to customers, cross-selling products to increase purchase amounts, stock shelves, and direct customers to find products.
As a requirement, they should have retail sales experience and a professional appearance. They should maintain a positive attitude and focus on customer satisfaction in a fast-paced environment. They should have the ability to read, write and perform basic math. They should be able to stand and walk for extended periods of time.
It is possible to qualify for this position with a high school diploma or GED and with some years of previous experience. However, an associate's degree or a bachelor's degree might be preferred by an employer. On average, they earn $27,189 per year, which translates to $13 per hour.