Floor associate job description

Planet Fitness is hiring!
We are looking for friendly, professional, and highly motivated team players to our amazing team.
Benefits Include:
· Free Membership! All our employees enjoy a complimentary black card membership with access to all 2,000 of our locations nationwide.· Flexible Scheduling· Paid training· Job advancement opportunities· A fun, laidback place to work!

Job Summary:
Members of our front desk staff will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related duties
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager, Manager or Lead Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:

• Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter cleaning chemicals on shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.

The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the “Academy” for retail careers.

Store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's.

Job Overview:

The Floor Ready Colleague is responsible for checking all receipts entering the building for vendor noncompliance. Perform other duties as needed.

Essential Functions:

• Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority
• Service the customer in a helpful and friendly manner including POS transactions, loyalty enrollment, and helping them to find what they are looking for
• Collaborate with Managers, Leads and Colleagues throughout the store to deliver a clean, neat and easy-to-shop store environment; maintain sales floor and fitting room recovery standards
• Support Omni Channel initiatives and be open to learning new technology
• Maintain a working knowledge of the Floor Ready Best Practice
• Review vendor boxes for non-compliance issues; submit charges accordingly using the MC9090 RF Handheld
• Perform floor audits on merchandise that was not opened or may have been missed on the receiving dock
• Take photos and communicate any issues outside the scope of the designated audits via phone, email to the Store Operations Analyst and review on weekly team conference calls.
• Understand receiving and processing team functions to better communicate vendor issues that need to be addressed; partner with the processing team to resolve audit findings
• Communicate with OVM or CSX on any merchandise or system issues
• Adhere to Asset Protection and inventory control and compliance procedures
• Ensure that shortage prevention initiatives are executed
• Dependable attendance and punctuality

Qualifications and Competencies:

• No Education or Experience Required

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
• Frequently lift/move up to 50lbs

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