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Floor associate skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical floor associate skills. We ranked the top skills for floor associates based on the percentage of resumes they appeared on. For example, 26.9% of floor associate resumes contained sales floor as a skill. Continue reading to find out what skills a floor associate needs to be successful in the workplace.

15 floor associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how floor associates use sales floor:

Assisted customers with selection of merchandise and stocked shelves, counters, displays, racks, and sales floor with merchandise.
Provided excellent customer service by assisting customers on the sales floor; Assisted customers by educating them about various store products.

2. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how floor associates use stock shelves:

Cashier, stock shelves, assist customers, clean and organize store; Selected as Employee of the Month three times.
Assist customers with their questions, complete transactions with superb customer service, manage inventory, stock shelves, clean

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how floor associates use customer service:

Delivered excellent customer service by answering customer questions, advising customers on products and purchases and sustaining a safe work environment.
Provided and assisted with inventory process stockroom maintenance and Organization attended to customer service needs when approached on floor

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how floor associates use product knowledge:

Provide problem/customer complaint resolution to ensure customer retention utilizing courtesy/product knowledge/problem solving skills/active listening skills.
Job duties include: assisting customers, demonstrating excellent product knowledge, cleaning, meeting daily sales goals, and organizing tile

5. Pallet Jack

Here's how floor associates use pallet jack:

Operated forklift and standing pallet jack to move large amounts of product from in-bound trailers to appropriate destinations within warehouse.
Use equipment such as pallet jacks, and clothing carts to safely move merchandise for stock rotation.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how floor associates use pos:

Assist POS Cashiers when store is busy.
Cashier duties using various POS Systems.

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7. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how floor associates use stock room:

Unpacked deliveries organized stock rooms and assisted with inventory calculations.
Receive any and all merchandise from the stock room, to replenish and make all necessary merchandise available to the customers.

8. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how floor associates use loss prevention:

Monitored recovery and loss prevention.
Implement all company standards and core values pertaining to merchandise presentation, customer service and relations as well as loss prevention.

9. Floor Stock

Floor Stock refers to inventory items that are reserved for the purpose of replacing items that are on the shelves of the main floor of a store when they are exhausted. They are usually reserved at the storage area of any shop and are only needed when the products in the main room have been bought up by customers. In the pharmaceutical industry, it refers to the supply of drugs that have been sent to those in need of it after being prescribed.

Here's how floor associates use floor stock:

Replenished floor stock to ensure product availability.
Assist in floor moves, merchandising and display maintenance, as well as processing and replenishing merchandise and monitoring floor stock.

10. Front End

Here's how floor associates use front end:

Help front end during peak times by operating a cash register to reduce lines of members waiting to be checked out.
Assist front end Associates, Provided Costumer Service, Handled Claim Goods, Maintained Merchandise through zoning.

11. Customer Complaints

Here's how floor associates use customer complaints:

Provided exceptional customer service, and quickly and successfully resolved customer complaints.
Answered customer questions and dealt with customer complaints constructively.

12. Inventory Control

Here's how floor associates use inventory control:

Operated computerized cash registers Communicated with customers in person and over the phones Daily operations included cash deposits and inventory control.
Handled product resets, inventory control and customer service

13. Back Room

Here's how floor associates use back room:

Delivered a high quality of customer service- Managed back room inventory- Delivered fast & efficient cash wrap experience
Assisted customers on the sales floor answering questions, retrieved furniture from back room, assembled furniture.

14. RF

Here's how floor associates use rf:

Use of the RF Scanner to properly pick and correctly count items to be shipped to the appropriate companies.
Used RF guns to correctly scan in shipment merchandise.

15. Customer Assistance

Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.

Here's how floor associates use customer assistance:

General duties included merchandise presentation and processing within shoe department, customer assistance and service.
Retail services, customer assistance, merchandise processing

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What skills help Floor Associates find jobs?

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What soft skills should all floor associates possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of floor associate skills to add to your resume

The most important skills for a floor associate resume and required skills for a floor associate to have include:

Sales Floor
Stock Shelves
Customer Service
Product Knowledge
Pallet Jack
POS
Stock Room
Loss Prevention
Floor Stock
Front End
Customer Complaints

Inventory Control
Back Room
RF
Customer Assistance
Customer Inquiries
Customer Transactions
Stock Merchandise
Cash Drawers
Store Merchandise
Unload Trucks
Store Floor

Display Cases
Merchandise Displays
Product Placement
Credit Payment
Floor Displays
Store Appearance
Cash Registers
Credit Card Transactions
Sales Prices

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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