Floor attendant job description

The Conference Services Floor Attendant is responsible primarily for assisting in setting-up rooms to specified standards, refreshing when directed and clean-up of all conference and banquet functions.
Essential Functions
• Maintains a commitment to customer service and guest satisfaction
• Prepares all conference & banquet space prior to events
• Tears down all conference & banquet space after events
• Know the names and locations of every function room
• Follows Conference & Banquet Event Orders with strong attention to detail
• Maintains a strong knowledge of various types of set-up
• Attends appropriate resort, division and department meetings
• Maintains the cleanliness of conference & banquet storage rooms
• Assembles dance floors
• Arranges buffets, stages and podiums
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Conference Floor team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to the on-duty supervisor.
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Reports to work on time and according to posted schedule
• Maintains a professional appearance. Follows all property dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Performs other duties as assigned
Other Duties
All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings. Regular attendance in conformance with hotels standards is essential to the successful performance of this position. Comply with hotel grooming standards for both uniformed and non-uniformed associates. Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
Working Conditions & Physical Requirements
Physical Effort:
Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 100 lbs such as tables, chairs, boxes, etc. Ability to visually review documents and computer screen throughout day.
Physical Environment:
Ability to walk or stand for extended periods of time during course of shift.
Manual Skills
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
Work Schedule:
Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
Safety:
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.
Qualifications
Education:
High school diploma or equivalent vocational training certificate required.
Experience:
Banquet or Conference Services experience. Prior experience within a four star hotel brand preferred.
Computer Skill & Other Technical Skills:
Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).
Communication:
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
Licenses or Certifications:
n/a
Other:
Must be customer-service oriented and have excellent hospitality skills.
Must be able to calculate basic mathematic functions.

• Greets and seats, and presents menus to all arriving customers, adhering to airline and HMSHost customer service standards
• Maintains seating charts and knowledge of all restaurant activities to effectively accommodate all guests, ensuring a high level of guest satisfaction
• Maintains guest history, providing the dining team with all customer information and requests
• Monitors entrance and dining areas to ensure guests are being taken care of appropriately and to gauge when tables might turn over
• Understands and follows HMSHost and airline customer payment handling policies and procedures at all times
• Maintains and adheres to all established standards pertaining to dining room appointments, rules, and sequence of service and established dining etiquette standards
• Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, and properly cleaning and filling table condiments
• Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
• Requires experience servicing high-end clientele in a premium airport lounge or food and beverage establishment
• Requires ability to read and interpret restaurant’s seating chart
• Requires ability to demonstrate tact and discretion in interactions with premium clientele
• Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
• Requires the ability to anticipate a customer’s reaction
• Excellent organization skills
• Demonstrates the ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner
• Ability to bend, twist, and stand to perform normal job functions

INCREASED PAY RATES! - $15.50 per hour

Full Time - Must be 18 Years Old

At Great Wolf, the Floor Care Attendant is critical to ensuring the overall atmosphere of the Lodge meets or exceeds Great Wolf and guest standards. The Attendant is responsible cleaning and maintaining of flooring/carpet throughout the resort.

Essential Duties & Responsibilities

• Vacuuming, spot removal, and carpet cleaning using approved equipment and supplies throughout the entire resort including; all public areas, stairwells and guest rooms
• Pile lifting to ensure flooring is within resort standards
• Occasional bodily fluid spot removal is required
• Reads and comprehends material safety data sheets for all chemicals and use them according to directions
• Report maintenance issues in public areas
• Communicate with guests in a professional and courteous manner

Required Qualifications & Skills

• Must be flexible regarding scheduling based on business demands
• Successful completion of criminal background check and drug screen
• Proven ability to work independently with limited supervision

Desired Qualifications & Traits

• Prior experience with the handling of cleaning chemicals
• Excellent customer service skills

Physical Requirements

• Able to lift up to 30 lbs.
• Able to push/pull up to 100 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time
• Able to climb multiple flights of stairs on daily basis and walk frequently
• Able to work with chemicals according to directions

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)