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Floor attendant skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical floor attendant skills. We ranked the top skills for floor attendants based on the percentage of resumes they appeared on. For example, 17.4% of floor attendant resumes contained cleanliness as a skill. Continue reading to find out what skills a floor attendant needs to be successful in the workplace.

15 floor attendant skills for your resume and career

1. Cleanliness

Here's how floor attendants use cleanliness:
  • Assisted housekeepers with general cleanliness of the facility.
  • Maintained organization and cleanliness of stocked goods.

2. Guest Service

Here's how floor attendants use guest service:
  • Answered phones and handled guest service as a fitting room operator attendant during clerk's lunch breaks.
  • Provided excellent guest service by being hospitable and friendly to all casino guests and fellow employees.

3. Strong Customer Service

Here's how floor attendants use strong customer service:
  • Gained experience in sales techniques, developed strong customer service skills while working in the retail/sales portion of the company.

4. Customer Satisfaction

Here's how floor attendants use customer satisfaction:
  • Provided superior customer service with 94% overall customer satisfaction.
  • Interact with other departments in achieving customer satisfaction goals.

5. Customer Complaints

Here's how floor attendants use customer complaints:
  • Greet customers, answer customers' questions regarding merchandise and policies, resolve any customer complaints or concerns.
  • Assisted in training of new slot attendants, handle minor customer complaints.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how floor attendants use customer service:
  • Provided general upkeep of building facilities and exercise equipment, along with offering occasional customer service and knowledgeable facility tours
  • Provide excellent customer service, respond to emergency situations, and facilitate safety and cleanliness-Promoted to Manager

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7. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how floor attendants use cpr:
  • Supervised workout facility (CPR certified) Cleaned equipment, laundered towels, assisted members
  • Maintained CPR, AED, and First Aid Certification.

8. Excellent Guest

Here's how floor attendants use excellent guest:
  • Promoted based on an excellent guest rapport and a consistent record of positive guest comment cards.
  • Worked as a team to guarantee excellent guest experience.

9. Quality Customer Service

Here's how floor attendants use quality customer service:
  • Managed and coordinated multiple personnel to assure quality customer service.
  • Provided quality customer services in a highly demanding environment.

10. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how floor attendants use casino floor:
  • Monitored casino floor operations in order to identify any irregular activity within the designated gaming area.
  • Manage guest relations on casino floor, paying jackpots, servicing slot machines, and addressing guest concerns and questions.

11. Fitness Equipment

Here's how floor attendants use fitness equipment:
  • Assist Membership Representatives in demonstrating use of fitness equipment to potential members.
  • Assisted YMCA members with proper workout techniques on fitness equipment and answered any questions they had about the machines.

12. Safety Hazards

Safety hazards are defined as any potential source of danger or harm to a person's health and safety. The term commonly refers to the risks associated with the kind of occupation or work. The five common types of occupational safety hazards are; biological (health risks from viruses, bacteria, insect,s, etc.), chemical (dangerous substances used in manufacturing plants), physical (risk of injury associated with labor), Ergonomic (worker's efficiency during work), and Psychosocial (mental health risks involved with certain occupations).

Here's how floor attendants use safety hazards:
  • Report safety hazards to assigned supervisor.

13. Slot Machines

Here's how floor attendants use slot machines:
  • Performed minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Make repairs or adjustments to slot machines or recommend removal of slot machines for repair.

14. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how floor attendants use sales floor:
  • Answer questions and help customers, manage cash register, stock sales floor.
  • Returned all clothing left behind by customer to proper place on sales floor.

15. Patient Rooms

In a healthcare facility, the rooms that are specifically designed to provide a healthy and nurturing environment to a patient are called patient rooms. Patient rooms are equipped with all the basic medical appliances such as patient beds, ventilators, electrocardiograms, etc. Patients prior to or after surgery reside in the patient rooms that helps in recovering the health to normal.

Here's how floor attendants use patient rooms:
  • Clean patient rooms, public space and all other ancillary in the hospital; disposes of general trash and bio-hazardous trash.
  • Clean patient rooms, offices, and do other assignments such as Lower Level, Emergency Center, PEDS, etc.
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List of floor attendant skills to add to your resume

Floor attendant skills

The most important skills for a floor attendant resume and required skills for a floor attendant to have include:

  • Cleanliness
  • Guest Service
  • Strong Customer Service
  • Customer Satisfaction
  • Customer Complaints
  • Customer Service
  • CPR
  • Excellent Guest
  • Quality Customer Service
  • Casino Floor
  • Fitness Equipment
  • Safety Hazards
  • Slot Machines
  • Sales Floor
  • Patient Rooms
  • Front Desk
  • Fitness Floor
  • General Maintenance
  • Customer Issues
  • Clean Environment
  • Casino Guests
  • Stock Room
  • Cash Drawers
  • Customer Disputes
  • Tax Forms
  • Inventory Control
  • Payout
  • Credit Card
  • Store Merchandise

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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