What does a floor attendant do?
Floor attendant responsibilities
Here are examples of responsibilities from real floor attendant resumes:
- Operate POS cash register to manage cash, credit, and debit card transactions for sell items.
- Track inventory, stock beer, wine and soft drinks.
- Prepare mixed drinks; pour wine, beer and nonalcoholic beverages.
- Maintain organization and cleanliness of stock goods.
- Assist housekeepers with general cleanliness of the facility.
- Keep records on individual pet, including daily observations and information activities perform, meals sever, and medication administer.
- Serve a variety of food products and beverages to satisfy customers while upselling at every available opportunity.
Floor attendant skills and personality traits
We calculated that 17% of Floor Attendants are proficient in Cleanliness, Guest Service, and Strong Customer Service. They’re also known for soft skills such as Mechanical skills, Physical strength, and Time-management skills.
We break down the percentage of Floor Attendants that have these skills listed on their resume here:
- Cleanliness, 17%
Assisted housekeepers with general cleanliness of the facility.
- Guest Service, 13%
Answered phones and handled guest service as a fitting room operator attendant during clerk's lunch breaks.
- Strong Customer Service, 13%
Gained experience in sales techniques, developed strong customer service skills while working in the retail/sales portion of the company.
- Customer Satisfaction, 9%
Provided superior customer service with 94% overall customer satisfaction.
- Customer Complaints, 8%
Greet customers, answer customers' questions regarding merchandise and policies, resolve any customer complaints or concerns.
- Customer Service, 8%
Provided general upkeep of building facilities and exercise equipment, along with offering occasional customer service and knowledgeable facility tours
Most floor attendants use their skills in "cleanliness," "guest service," and "strong customer service" to do their jobs. You can find more detail on essential floor attendant responsibilities here:
Mechanical skills. The most essential soft skill for a floor attendant to carry out their responsibilities is mechanical skills. This skill is important for the role because "janitors and building cleaners need to understand general building operations and should be able to make routine repairs, such as to leaky faucets." Additionally, a floor attendant resume shows how their duties depend on mechanical skills: "supervised mechanical and general maintenance technicians. "
Physical strength. Many floor attendant duties rely on physical strength. "janitors and building cleaners often must lift and move heavy cleaning materials and equipment.," so a floor attendant will need this skill often in their role. This resume example is just one of many ways floor attendant responsibilities rely on physical strength: "maintained and strengthened customer relations. "
Time-management skills. This is an important skill for floor attendants to perform their duties. For an example of how floor attendant responsibilities depend on this skill, consider that "janitors and building cleaners must plan and complete tasks in a timely manner." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a floor attendant: "stock shelves with products on time. ".
Physical stamina. floor attendant responsibilities often require "physical stamina." The duties that rely on this skill are shown by the fact that "janitors and building cleaners spend most of their workday standing to operate cleaning equipment." This resume example shows what floor attendants do with physical stamina on a typical day: "care of the patients welfare socially, intellectually, spiritually, physically and emotionally. "
Interpersonal skills. A commonly-found skill in floor attendant job descriptions, "interpersonal skills" is essential to what floor attendants do. Floor attendant responsibilities rely on this skill because "janitors and building cleaners must interact well other cleaners and the people who live or work in the buildings they service." You can also see how floor attendant duties rely on interpersonal skills in this resume example: "organized floor displays to maximize limited space and call attention to key merchandise utilized strong interpersonal and communications skills to serve customers"
The three companies that hire the most floor attendants are:
- Great Wolf Resorts103 floor attendants jobs
- HMSHost30 floor attendants jobs
- Trustmark Insurance Co19 floor attendants jobs
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Compare different floor attendants
Floor attendant vs. Janitor
Janitors are primarily responsible for maintaining the sanitation and cleanliness of the workspace. They are in charge of sweeping and mopping floors, wiping surfaces, and ensuring that the area they are assigned to is properly sanitized. They manage the inventory of supplies and ensure that they would never run out of cleaning supplies by properly tracking the usage of each material. Some skilled janitors are also responsible for doing minor repairs to different office equipment and fixtures. They also help in company event setups and cleanups, as well as in liaising tasks that the office might need.
There are some key differences in the responsibilities of each position. For example, floor attendant responsibilities require skills like "guest service," "strong customer service," "customer satisfaction," and "customer complaints." Meanwhile a typical janitor has skills in areas such as "building floors," "patients," "window sills," and "commercial cleaning." This difference in skills reveals the differences in what each career does.
Janitors earn the highest salaries when working in the hospitality industry, with an average yearly salary of $30,059. On the other hand, floor attendants are paid more in the retail industry with an average salary of $30,769.The education levels that janitors earn slightly differ from floor attendants. In particular, janitors are 0.5% less likely to graduate with a Master's Degree than a floor attendant. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Floor attendant vs. Cleaning crew member
The responsibilities of a cleaning crew member depend on the delegated tasks from a leader. Most duties will revolve around sweeping and mopping floors, wiping windows and mirrors, cleaning bathrooms and kitchens, dusting corners, and vacuuming. There are also instances when a cleaning crew member must take out garbage, collect laundry, and replenish essential supplies such as soap and tissue. Furthermore, it is crucial to coordinate with the team and organize cleaning tools and supplies, ensuring that nothing is left behind on work areas.
In addition to the difference in salary, there are some other key differences worth noting. For example, floor attendant responsibilities are more likely to require skills like "guest service," "strong customer service," "customer satisfaction," and "customer complaints." Meanwhile, a cleaning crew member has duties that require skills in areas such as "window sills," "bathroom fixtures," "office buildings," and "public restrooms." These differences highlight just how different the day-to-day in each role looks.
Cleaning crew members may earn a lower salary than floor attendants, but cleaning crew members earn the most pay in the manufacturing industry with an average salary of $28,983. On the other hand, floor attendants receive higher pay in the retail industry, where they earn an average salary of $30,769.cleaning crew members earn similar levels of education than floor attendants in general. They're 0.4% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Floor attendant vs. Sanitation worker
A sanitation worker is employed to carry out valuable community tasks like garbage collection, hauling, and disposal. Sanitation workers take responsibility for the cleanliness and maintenance of the community. They ride or drive garbage trucks to collect trash from businesses and residents every day. They may work within companies as well following their respective corporate policies. One can become a sanitation worker if they have a college degree, high school degree, or any relevant job experience.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from floor attendant resumes include skills like "guest service," "strong customer service," "customer satisfaction," and "customer complaints," whereas a sanitation worker is more likely to list skills in "pallet jack," "food safety," "safety standards," and "production equipment. "
Sanitation workers make a very good living in the government industry with an average annual salary of $38,278. On the other hand, floor attendants are paid the highest salary in the retail industry, with average annual pay of $30,769.sanitation workers typically earn similar educational levels compared to floor attendants. Specifically, they're 0.9% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Floor attendant vs. Custodian worker
Even though a few skill sets overlap between floor attendants and custodian workers, there are some differences that are important to note. For one, a floor attendant might have more use for skills like "guest service," "strong customer service," "customer satisfaction," and "customer complaints." Meanwhile, some responsibilities of custodian workers require skills like "wax floors," "scrubbers," "window sills," and "class rooms. "
The hospitality industry tends to pay the highest salaries for custodian workers, with average annual pay of $30,045. Comparatively, the highest floor attendant annual salary comes from the retail industry.custodian workers reach similar levels of education compared to floor attendants, in general. The difference is that they're 0.3% more likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Types of floor attendant
Updated January 8, 2025
