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Floor cashier skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical floor cashier skills. We ranked the top skills for floor cashiers based on the percentage of resumes they appeared on. For example, 10.4% of floor cashier resumes contained front end as a skill. Continue reading to find out what skills a floor cashier needs to be successful in the workplace.

15 floor cashier skills for your resume and career

1. Front End

Here's how floor cashiers use front end:
  • Replenished stock and made sure the front end was organized.
  • Maintain front end, ring customers and ensure customer satisfaction.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how floor cashiers use customer service:
  • Provided exemplary customer service to 100+ customers per hour while efficiently processing transactions within a busy, fast-paced retail environment.
  • Provide clients with quality customer service while offering solutions based on recommendations to allow for a dynamic customer experience.

3. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how floor cashiers use stock shelves:
  • Stock shelves- Zone merchandise- Help Customers
  • Assist customers with finding textbooks, suggest various options based on need and budget, stock shelves by course number and author

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how floor cashiers use pos:
  • Operated POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards etc.
  • Operated POS register and assisted guests with checkout, returns, and/or exchanges.

5. Customer Inquiries

Here's how floor cashiers use customer inquiries:
  • Provide excellent customer service Answer store phone calls and direct customer inquiries Restock merchandise and set sales
  • Greeted and assisted customers Answered phones and responded to customer inquiries cash register and stocking when truck comes cleaning

6. Guest Service

Here's how floor cashiers use guest service:
  • Assisted with guest on the sales floor, at guest service and also was a cashier.
  • Organized all go backs from guest service into their correct places on sales floor.

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7. Excellent Guest

Here's how floor cashiers use excellent guest:
  • Opened bakery for retail sales*Assisted customers with purchases and orders*Packaged bakery goods for retail sale*Provided excellent guest service
  • Experience includes providing excellent guest service by placing orders, preparing orders, and handling guest satisfaction/dissatisfaction.

8. Customer Complaints

Here's how floor cashiers use customer complaints:
  • Operate and answered incoming calls as operator, resolved customer complaints; variety of customer/ clerical duties.
  • Resolved customer complaints with dedication to increase customer retention Designed floor displays to demonstrate product and proliferate customer awareness

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how floor cashiers use product knowledge:
  • Answered phone calls from customers as well as responded to customers quickly in store with product knowledge.
  • Provide customers with retail product knowledge and assistance.

10. Cash Drawers

Here's how floor cashiers use cash drawers:
  • Managed store closing responsibilities such as properly balancing cash drawers.
  • Open and close cash registers, performing tasks such as separating balancing cash drawers, and making deposits.

11. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how floor cashiers use stock room:
  • Maintain cleanliness of entire concession stand including cooking equipment, counters, shelves, glass display cases and stock rooms
  • Stored the extra freight in the stock room and pulled them out when needed to stock the shelves.

12. Floor Sales

Here's how floor cashiers use floor sales:
  • Assisted customers for floor sales and helping with returns and answering any questions regarding return policy.
  • Assisted managers in floor sales as well as setting up seasonal floor plans.

13. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how floor cashiers use sales transactions:
  • Use computers to register students for textbook rentals and purchases, as well as any sales transactions.
  • Maintained record of all sales transactions, processed sales, payments, and issued refunds.

14. Floor Stock

Floor Stock refers to inventory items that are reserved for the purpose of replacing items that are on the shelves of the main floor of a store when they are exhausted. They are usually reserved at the storage area of any shop and are only needed when the products in the main room have been bought up by customers. In the pharmaceutical industry, it refers to the supply of drugs that have been sent to those in need of it after being prescribed.

Here's how floor cashiers use floor stock:
  • Worked on the sales floor stocking and helping guests, Worked front cashier, worked as operator.
  • Keep all racks and shelves on floor stocked.

15. Customer Assistance

Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.

Here's how floor cashiers use customer assistance:
  • Complete routinely assigned opening and closing tasks including processing, put backs, floor recovery, customer assistance, cleaning.
  • Included: Cleaning, making drinks, working the cash register, stocking and friendly customer assistance.
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List of floor cashier skills to add to your resume

Floor cashier skills

The most important skills for a floor cashier resume and required skills for a floor cashier to have include:

  • Front End
  • Customer Service
  • Stock Shelves
  • POS
  • Customer Inquiries
  • Guest Service
  • Excellent Guest
  • Customer Complaints
  • Product Knowledge
  • Cash Drawers
  • Stock Room
  • Floor Sales
  • Sales Transactions
  • Floor Stock
  • Customer Assistance
  • Inventory Control
  • Display Cases
  • Cash Registers
  • Credit Card Transactions
  • Stock Merchandise
  • Security Practices
  • Store Merchandise
  • Concession Stand
  • Automatic Debits
  • Floor Displays
  • Identify Prices
  • Tabulate Bills

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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