Service Specialist jobs at Floor & Decor - 127 jobs

PRO Services Specialist
Floor & Decor 4.2
Service specialist job at Floor & Decor
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose: Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers. Minimum Eligibility Requirements: High School diploma or equivalent. Associate Degree or higher is a plus. 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. Strong written and verbal communication skills. Experience with Salesforce / CRM software is a plus. Bilingual in Spanish or the most dominant language in the Store trade-area is a plus. Essential Job Functions: Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers. Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations. Collaborate with the Store Team to identify PROs in our Store. Maintain extensive knowledge about Floor & Decor products. Train and support the Store Team on how to use our selling process. Understand our PRO business to educate our PRO customers and expand their participation. Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP. Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card. Coordinate and assist with PRO Customers in-store activities. Collaborate in all store initiatives. Demonstrate ability to make effective program and benefit presentations. Must possess excellent customer service skills and be results oriented. Strong interpersonal skills to interact effectively at all levels and across diverse cultures. Ability to multi-task, meet deadlines, and work in a fast-paced environment. On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities. Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives. Working Conditions (travel & environment) This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program A personal holiday and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
$15 hourly Auto-Apply 60d+ ago

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PRO Services Specialist
Floor & Decor 4.2
Service specialist job at Floor & Decor
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose: Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers. Minimum Eligibility Requirements: * High School diploma or equivalent. Associate Degree or higher is a plus. * 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. * Strong written and verbal communication skills. * Experience with Salesforce / CRM software is a plus. * Bilingual in Spanish or the most dominant language in the Store trade-area is a plus. Essential Job Functions: Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers. * Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations. * Collaborate with the Store Team to identify PROs in our Store. * Maintain extensive knowledge about Floor & Decor products. * Train and support the Store Team on how to use our selling process. * Understand our PRO business to educate our PRO customers and expand their participation. * Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP. * Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card. * Coordinate and assist with PRO Customers in-store activities. * Collaborate in all store initiatives. * Demonstrate ability to make effective program and benefit presentations. * Must possess excellent customer service skills and be results oriented. * Strong interpersonal skills to interact effectively at all levels and across diverse cultures. * Ability to multi-task, meet deadlines, and work in a fast-paced environment. * On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities. * Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives. Working Conditions (travel & environment) This position is hourly, knowing it may include hours which could exceed eight hours in a day. * May require travel up to 20%. * While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. * Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards * Bonus opportunities at every level * Career advancement opportunities * Relocation opportunities across the country * 401k with discretionary company match * Employee Stock Purchase Plan * Referral Bonus Program * A personal holiday and Volunteer Time Off program * Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
$15 hourly 32d ago
Customer Service/ Fruit Expert
Edible Arrangements of Lakewood 4.3
Lakewood, OH jobs
Job Description Become a Fruit Expert for Edible Arrangements- With opportunities to advance Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you! Responsibilities include: Strong Customer Service skills Dealing with customer satisfaction issues & actively up-selling Handling Cash Making Arrangements (training provided) Dipping Chocolate Working with knifes or sharp objects Overall cleanliness of the store and general store maintenance You should be: Detail oriented, a quick learner, and someone who will take initiative Able to talk on the phone while typing and navigating through computer screens Ability to work alone or in a group setting Responsible, honest, possess a high level of communication Excited about our product, articulate, have a good grasp on grammar and spelling Self Starter Manage your time/prioritize Be able to multi-task Flexible with schedule to work
$25k-33k yearly est. 5d ago
Customer Service/ Fruit Expert
Edible Arrangements 4.3
Lakewood, OH jobs
Become a Fruit Expert for Edible Arrangements- With opportunities to advance Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you! Responsibilities include: Strong Customer Service skills Dealing with customer satisfaction issues & actively up-selling Handling Cash Making Arrangements (training provided) Dipping Chocolate Working with knifes or sharp objects Overall cleanliness of the store and general store maintenance You should be: Detail oriented, a quick learner, and someone who will take initiative Able to talk on the phone while typing and navigating through computer screens Ability to work alone or in a group setting Responsible, honest, possess a high level of communication Excited about our product, articulate, have a good grasp on grammar and spelling Self Starter Manage your time/prioritize Be able to multi-task Flexible with schedule to work
$25k-33k yearly est. Auto-Apply 60d+ ago
Customer Service Coordinator II - Logistics
Williams-Sonoma, Inc. 4.4
Braselton, GA jobs
JOB POSTING ALERT Customer Service Coordinator II Braselton, GA (on-site only) Applications will be considered from December 16th - December 22nd The Home Delivery Customer Service Coordinator II will provide daily operations to support the Operations Manager and team at the Home Delivery HUB. PRIMARY FUNCTIONS: * Ensuring the proper execution of daily scheduling needs of multiple customer orders * Apply one email/zoom call resolution for customer escalated matters and support dedicated customer email boxes * Perform all scheduling functions in a high-volume environment for all WSI product brands * Supports multiple HUB Operations in different regions within the Supply Chain Operations * Confirming customer delivery windows utilizing all WMS systems as well as updating customer contact information * Handle dedicated email lines within 24-48 hours of contact/escalation * Research customer inquiries and provide resolution within established timeframes * Support and assist with Special Projects as assigned, including handle overflow coverage as needed * Meet or exceed assigned B2B Logistics metrics as established by Ops. Manager and department KPIs * Keep work area safe, organized and clean according to general office practices and OSHA requirements daily * Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards * Coordinators are expected to provide updates to internal and external customers regarding project/order status. They must be able to format their requests or responses with respect to the setting - removing emotion, utilizing proper grammar, and staying organized. * Other duties as deemed necessary MINIMUM QUALIFICATIONS: * High School diploma or equivalent * Excellent attendance and willingness to be part of a team - performing whatever duties as assigned * 6 months combined work experience and demonstrated knowledge within Warehouse Management Systems * Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner * MS Office Proficient: Outlook & Word - Basic to Intermediate; Excel - Intermediate to Advanced Skills highly preferred * After in instruction, Coordinators are expected to build tables in Excel that comply with our templates and may be altered to meet customer's needs. They will be exporting data and scrubbing it to reflect accurate and clean information. * Strong Communication Skills (Written and Verbal) PREFERRED QUALIFICATIONS: * Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams * Acquired/Demonstrated WSI product knowledge for all Brands is preferred * Supply Chain Background * Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location. * Comfortable with managing multiple software systems * Starting pay is $16.50/hr with optional medical benefits, 401k match, PTO and vacation benefits Important Facts: * This is a Full-Time, non-exempt level position requiring a 40-hour schedule * Monday - Friday, hours TBD based off business need * Position is located at the Braselton, GA DC and candidates must live within reasonable commute for consideration
$16.5 hourly Auto-Apply 14d ago
Associate, Customer Experience
Restoration Hardware 4.3
West Jefferson, OH jobs
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES Live Our Vision, Values and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships Qualify and educate potential design customers on services offered by RH Interior Design OUR REQUIREMENTS 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred Poise and confidence to interact with high-end customers while maintaining confidentiality People and relationship-driven Driven to deliver first-class service and exceed customer expectations Ability to recognize and respond to multiple priorities Exceptional analytical, problem-solving and decision-making skills Strategic, highly organized and results-oriented Excellent verbal and written communication skills Commitment to Quality with exceptional attention to detail Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications Willingness to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS Ability to travel to the nearest gallery as needed
$22k-27k yearly est. Auto-Apply 30d ago
Customer Service Associate - Fruit Expert
Edible Arrangements 4.3
Avon, OH jobs
Customer Service/ Fruit Experts are needed for Edible Arrangements- With opportunities to advance Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you! We are currently seeking a Customer Service Representative or as we call them, Fruit Experts, to work at multiple locations. Restaurant/Hotel Experience is required. (food certification is a plus) Responsibilities include: Answering Phones Making Arrangements (training provided) Handling Cash Dipping Chocolate Dealing with customer satisfaction issues & actively upselling You should be: Detail oriented, a quick learner, Able to talk on the phone while typing and navigating through computer screens, Ability to work alone or in a group setting Responsible, Honest, possess a high level of communication Excited about our product, Articulate, have a good grasp on grammar and spelling Self Starter Manage your time/prioritize Be able to multi-task Flexible with schedule Serious Applicants Only Need Apply
$23k-29k yearly est. Auto-Apply 60d+ ago
Client Services Representative
Arhaus Recruiting 4.7
Boston Heights, OH jobs
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Title: Client Services Representative - Level 1 Location: Onsite - Corporate Office South Building / Boston Heights, OH Reports To: Client Services Lead - Level 4 Description: As the voice of Arhaus, Client Services Representatives provide spectacular service by handling real-time calls from clients nationwide. This role also involves case management, ensuring that each client's needs are met with the highest level of care and efficiency. Ideal candidates are compassionate, enthusiastic, solutions-oriented, and committed to outstanding service. Daily Responsibilities: Essential Duties & Responsibilities: Gathering Information: Manage client cases, ensuring prompt and effective resolution of issues. Communication: Ability to prove written/verbal communication. Explain the next steps of the process to the customer. Listening & Reading: Listen to voicemails and read incoming emails from customers to update their information with their inquiries. Handling Calls: Receive calls on warranty and product issues, create new cases, and set expectations on the next steps. Updating Information: Update customers' information and address their inquiries from voicemails and emails. Outbound Calls: Make outbound calls to customers to obtain information needed to file an initial case or to advance a current case to the next steps for processing. Flexibility: Please note roles and responsibilities can change based on business needs. Quality: Maintain detailed and accurate records of client interactions and case progress. Goals: Meet and exceed Contact Center KPIs, including Average handle time, Call per hour, service level, schedule adherence. and quality assurance Compensation: · Hourly rate: $20.00, paid bi-weekly. · Eligible for Client Services Monthly Bonus Schedule: · Standard Hours: Based on availability, there are 2 shifts to choose from: 10:30am to 7:00pm and 11:30am-8pm. · Rotating Saturdays: With a day off during the work week. If you work every Saturday, you will receive a fixed/static day off during the week. · Overtime: Ability to work overtime based on business needs. Requirements: · Education: High School diploma or equivalent. · Experience: Preferred: At least 6 months in a customer service-focused or case management environment (e.g., call center, retail, hospitality, food/beverage). · Culture: Compassionate and enthusiastic, with a strong commitment to spectacular service. Day to Day: · Ability to multi-task in a fast-paced environment, balancing multiple client interactions and case management tasks. · Provide solutions and excellent problem-solving skills. Skills Required: · Proficiency in computer systems with minimal assistance (Microsoft Suite preferred). · Excellent communication, problem-solving, and follow-up skills. · Ability to thrive in a fast-paced setting with strong prioritization skills and a high sense of urgency. · Capable of tackling difficult challenges and finding creative solutions. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages. #LI-onsite
$20 hourly 60d+ ago
Client Services Representative
Arhaus 4.7
Boston Heights, OH jobs
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Title: Client Services Representative - Level 1 Location: Onsite - Corporate Office South Building / Boston Heights, OH Reports To: Client Services Lead - Level 4 Description: As the voice of Arhaus, Client Services Representatives provide spectacular service by handling real-time calls from clients nationwide. This role also involves case management, ensuring that each client's needs are met with the highest level of care and efficiency. Ideal candidates are compassionate, enthusiastic, solutions-oriented, and committed to outstanding service. Daily Responsibilities: Essential Duties & Responsibilities: * Gathering Information: Manage client cases, ensuring prompt and effective resolution of issues. * Communication: Ability to prove written/verbal communication. Explain the next steps of the process to the customer. * Listening & Reading: Listen to voicemails and read incoming emails from customers to update their information with their inquiries. * Handling Calls: Receive calls on warranty and product issues, create new cases, and set expectations on the next steps. * Updating Information: Update customers' information and address their inquiries from voicemails and emails. * Outbound Calls: Make outbound calls to customers to obtain information needed to file an initial case or to advance a current case to the next steps for processing. * Flexibility: Please note roles and responsibilities can change based on business needs. * Quality: Maintain detailed and accurate records of client interactions and case progress. * Goals: Meet and exceed Contact Center KPIs, including Average handle time, Call per hour, service level, schedule adherence. and quality assurance Compensation: * Hourly rate: $20.00, paid bi-weekly. * Eligible for Client Services Monthly Bonus Schedule: * Standard Hours: Based on availability, there are 2 shifts to choose from: 10:30am to 7:00pm and 11:30am-8pm. * Rotating Saturdays: With a day off during the work week. If you work every Saturday, you will receive a fixed/static day off during the week. * Overtime: Ability to work overtime based on business needs. Requirements: * Education: High School diploma or equivalent. * Experience: Preferred: At least 6 months in a customer service-focused or case management environment (e.g., call center, retail, hospitality, food/beverage). * Culture: Compassionate and enthusiastic, with a strong commitment to spectacular service. Day to Day: * Ability to multi-task in a fast-paced environment, balancing multiple client interactions and case management tasks. * Provide solutions and excellent problem-solving skills. Skills Required: * Proficiency in computer systems with minimal assistance (Microsoft Suite preferred). * Excellent communication, problem-solving, and follow-up skills. * Ability to thrive in a fast-paced setting with strong prioritization skills and a high sense of urgency. * Capable of tackling difficult challenges and finding creative solutions. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages. #LI-onsite
$20 hourly 27d ago
Customer Service/Sales
Home Depot 4.6
Springfield, OH jobs
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
$26k-33k yearly est. 60d+ ago
Customer Service/Sales
Home Depot 4.6
Warren, OH jobs
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
$28k-34k yearly est. 60d+ ago
Pro Customer Service/Sales
Home Depot 4.6
Dayton, OH jobs
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
$26k-32k yearly est. 26d ago
Pro Services Specialist
Floor & Decor 4.2
Service specialist job at Floor & Decor
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose: Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers. Minimum Eligibility Requirements: High School diploma or equivalent. Associate Degree or higher is a plus. 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. Strong written and verbal communication skills. Experience with Salesforce / CRM software is a plus. Bilingual in Spanish or the most dominant language in the Store trade-area is a plus. Essential Job Functions: Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers. Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations. Collaborate with the Store Team to identify PROs in our Store. Maintain extensive knowledge about Floor & Decor products. Train and support the Store Team on how to use our selling process. Understand our PRO business to educate our PRO customers and expand their participation. Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP. Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card. Coordinate and assist with PRO Customers in-store activities. Collaborate in all store initiatives. Demonstrate ability to make effective program and benefit presentations. Must possess excellent customer service skills and be results oriented. Strong interpersonal skills to interact effectively at all levels and across diverse cultures. Ability to multi-task, meet deadlines, and work in a fast-paced environment. On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities. Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives. Working Conditions (travel & environment) This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program A personal holiday and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
$15 hourly Auto-Apply 60d+ ago
Customer Service Representative Part Time
Tailored Brands 4.0
Columbus, OH jobs
Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best. We Have Immediate Openings - Start Right Away! * Competitive hourly rates * Flexible schedules to meet your availability! * Tuition reimbursement * Generous employee discount on first purchase * Ongoing discounts on purchase made at any Tailored Brands store. What You Bring: * Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day. * Desire to learn and adapt to new programs. * Ability to work well and consult with associates at all levels and contribute to a positive work environment. Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: * Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents. * Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs. * Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas. * Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements Physical Requirements * Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
$22k-28k yearly est. 14d ago
Pro Customer Service/Sales
Home Depot 4.6
Zanesville, OH jobs
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
$27k-33k yearly est. 25d ago
Customer Service Representative Part Time
Tailored Brands 4.0
Cleveland, OH jobs
Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best. We Have Immediate Openings - Start Right Away! * Competitive hourly rates * Flexible schedules to meet your availability! * Tuition reimbursement * Generous employee discount on first purchase * Ongoing discounts on purchase made at any Tailored Brands store. What You Bring: * Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day. * Desire to learn and adapt to new programs. * Ability to work well and consult with associates at all levels and contribute to a positive work environment. Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: * Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents. * Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs. * Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas. * Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements Physical Requirements * Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range: $13.00 - $16.25/hourly Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
$13-16.3 hourly 60d+ ago
Customer Service Representative Part Time
Tailored Brands 4.0
Springdale, OH jobs
Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best. We Have Immediate Openings - Start Right Away! * Competitive hourly rates * Flexible schedules to meet your availability! * Tuition reimbursement * Generous employee discount on first purchase * Ongoing discounts on purchase made at any Tailored Brands store. What You Bring: * Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day. * Desire to learn and adapt to new programs. * Ability to work well and consult with associates at all levels and contribute to a positive work environment. Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: * Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents. * Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs. * Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas. * Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements Physical Requirements * Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range: $13.00 - $16.25/hourly Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
$13-16.3 hourly 15d ago
Customer Service Representative
Tailored Brands 4.0
Springdale, OH jobs
For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best. We Have Immediate Openings - Start Right Away! * Competitive hourly rates * Flexible schedules to meet your availability! * Tuition reimbursement * Generous employee discount on first purchase * Ongoing discounts on purchase made at any Tailored Brands store. What You Bring: * Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day. * Desire to learn and adapt to new programs. * Ability to work well and consult with associates at all levels and contribute to a positive work environment. Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: * Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents. * Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs. * Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas. * Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements Physical Requirements * Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
$22k-28k yearly est. 14d ago
Customer Service Representative Part Time
Tailored Brands 4.0
Mayfield Heights, OH jobs
Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best. We Have Immediate Openings - Start Right Away! * Competitive hourly rates * Flexible schedules to meet your availability! * Tuition reimbursement * Generous employee discount on first purchase * Ongoing discounts on purchase made at any Tailored Brands store. What You Bring: * Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day. * Desire to learn and adapt to new programs. * Ability to work well and consult with associates at all levels and contribute to a positive work environment. Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: * Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents. * Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs. * Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas. * Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements Physical Requirements * Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
$23k-29k yearly est. 51d ago
Customer Service Representative
Tailored Brands 4.0
Mayfield Heights, OH jobs
For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best. We Have Immediate Openings - Start Right Away! * Competitive hourly rates * Flexible schedules to meet your availability! * Tuition reimbursement * Generous employee discount on first purchase * Ongoing discounts on purchase made at any Tailored Brands store. What You Bring: * Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day. * Desire to learn and adapt to new programs. * Ability to work well and consult with associates at all levels and contribute to a positive work environment. Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: * Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents. * Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs. * Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas. * Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements Physical Requirements * Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
$23k-29k yearly est. 60d+ ago