Floor manager job description

It is in the fiber of our company to create environments for our crew where they feel safe, acknowledged and as though they are contributing in meaningful ways. We have high standards for Hospitality to ensure that our guests have Wow! moments. In return, though, we support our crew in ways that are unique in the Hospitality industry. We provide full Health, Vision & Dental for all of our crew who work over 30 hours a week. We provide commuting benefits for all who use Metro to get to work. We also have a 401K for all crew who work a year.

Additionally, we provide a program where emotional and physical wellness is a focus. Our outlook is to work with crew to create a positive environment where growth is key to success. We expect our crew to act in an entrepreneurial manner by contributing their own techniques, knowledge and ideas to create concepts for our guests to enjoy. Additionally, all crew members are expected to lean into mutual respect and accountability toward each other. Finally, our crew are All Hands In with ensuring the space is beautiful, safe and service-oriented. This is a place only for people who want to maximize their potential.

WHO WE ARE

At Hook Hall, we live boldly and act differently. We're a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed and part of our community. As moment makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others.

Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.

WHAT MAKES US UNIQUE?

Situated in the heart of Washington, DC, Hook Hall is a local hang-out with a very cool themed, cabana-focused garden and an indoor event space that can hold up to 700 people and is used in between events as additional space for our day-to-day guests. It is a place our neighbors go to enjoy a cold beer and catch up with friends, or to find the latest epic pop-up experience. It's a space designed to transform and transition throughout the day. One day we will have a garden full of neighbors with their kids and dogs enjoying the current theme, while inside is a Birthday party for 300 people during the day and a DJ playing at night once the Birthday is over. The next, the Hall might be turned into a pop-up Art Show or a Roller-skating rink for 12 hours.

ARE YOU READY TO FOR THE CHALLENGE?

If you're a talented floor manager that can provide stellar customer service in our tavern or event space, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Job Posted by ApplicantPro

As a Manager of Service Selling, you'll wear many hats-you'll be a mentor, your team's biggest fan, as well as a driver of business. It is preferred you spend 12-18 months in this role before being considered for a promotion.
A day in the life...


Support your team-from recruiting, hiring and training, to developing and motivating them Develop future leaders Ensure standards are met through stocking, re-merchandising and straightening throughout the day Share knowledge and excitement about the latest product with your team and customers while maintaining a regular floor presence Manage your team to maintain and achieve sales and service goals



You own this if you have...


A proven track record of successful results The ability to juggle competing priorities A talent for influencing others and leading change The ability to develop a team of All Stars, Future Nordstrom Leaders, etc. Strong team building skills Full-line store experience (preferred)



We've got you covered...


Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources


A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Ensure the smooth operations of the Housekeeping/Wardrobe Departments. Establish, train, coordinate and monitor service standards of hotel operating departments to ensure strict adherence to Standard Operating Procedures and Service Standard. Ensure guest satisfaction in providing top quality customer service and hospitality. Recommend and implement services and procedural changes. Monitor and control expenses within approved budget constraints.
Essential Duties and Responsibilities



Manage multiple property operations and expenses to meet budget and target goals. Maintain high standards of customer service. Listen and respond to guest inquiries in a professional manner. Answer questions and offer assistance by providing accurate information on services relating to hotel, casino and the city in a friendly and welcoming manner. Ensures guest complaints result in 100% guest satisfaction. Provide a clean environment in public and employee areas. Maximize efficiencies of labor and service in hotel departments. Produce report of operations in a regular and timely basis. Strive to meet occupancy and revenue goals. Assist with annual budget for Housekeeping/Wardrobe/EVS departments. Monitor Profit and Loss statements and adjust as needed. Completes interviews, evaluation and progressive positive/corrective discipline action when required in a timely manner. Must enforce all OSHA and Safety policies and procedures. Maintain work area in a clean and sfe manner. Assist with Guest liability claims. Conduct and attend meeting as required. Participate in task forces and committees as requested. Perform special projects and other tasks as assigned by VP Hotel Operations, Director of Hotel Operations & Director of Housekeeping.
Ensure all department equipment, supplies, keys are properly accounted daily. Monitors all supplies and amenity levels in assigned areas. Counsels, guides and instructs assigned personnel in the proper performance of their duties. Respond to employee concerns timely. Demonstrates a pleasant and enthusiastic demeanor at all times. Oversees operations of Housekeeping/Wardrobe/EVS, ensuring all requests or instructions are executed in a timely manner. Monitor daily work performance of all hourly Housekeeping/Wardrobe/EVS staff ensuring the completion of their duties and any other assigned work. Implement, enforce, and monitor departmental/hotel policies and procedures to ensure quality service. Compile departmental work schedules and monitor workload to ensure a proper balance of work. Prepares schedules to ensure all areas are properly staffed. Makes necessary adjustments as needed. Generate, review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs. Provide input into both short- and long-term goals and assist in implementing specific strategies to achieve the goals. Report problems found in operation and any unsafe equipment or unusual situations requiring action. Report all maintenance discrepancies and situations in a timely manner and effectively follows through. Ensures all tower public areas are cleaned and well-maintained upholding hotel standards. Attend all training classes as directed by the company. Assist in training of new employees. Attend and participate in pre-shift department meetings.



Job Specifications



Minimum 5 years of management level experience in hotel business. Comprehensive computer knowledge in Microsoft Office - Word, Excel, Outlook. LMS system preferred. Ability to create and decipher spread sheets and figures. Ability to communicate effectively in English, both verbal and written form in a professional manner. Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium. Ability to stand and walk for the duration of a shift. Ability to reach for specific objects at short distances in working areas. Sufficient manual dexterity of hand to utilize a computer keyboard and calculator. Knowledge of chemicals and cleaning equipment; project management and scheduling. Knowledge of Culinary Union contract. Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills. Must be familiar with guestroom cleaning techniques to include industrial carpet and floor care, as well as basic guestroom cleaning.



Working Conditions


Fast paced environment, multiple tasks to be handled under time constraints. Must be flexible and willing to work any shift. Must be able to lift up to 50lb and handle sensitive situations relating to staff and guest problems, in a timely manner. Must be willing to work multiple properties.


Disclaimer


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

As part of our award winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests have come to expect from Paris Las Vegas. Your stylish and playful attitude will entertain our guests as they enjoy 2,900 guest rooms, 295 opulent suites, 11 restaurants and the Eiffel Tower. If casual sophistication is enticing to you, Paris is the place to be!

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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