Floor manager resume examples from 2025

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Updated March 26, 2025

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Floor manager resume

Nathan Powell

(240) 555-7890 | npowell@example.com

Chicago, IL | 63966 E. Second Ln. - 75283

Work experience

2018 - Present
Floor Manager, Walgreen Co - Chicago, IL
- Traveled to several store locations to help oversee new store set up or old store improvements.
- Handled day-to-day store functions, including loss prevention.
- Provide strategic direction and manage all areas of resets, remodels, relocation, and new store openings.
- Helped open new store in area.
2017 - 2018
Assistant Manager, Walgreen Co - Chicago, IL
- Store honored with Flagship Award (highest in customer service) five quarters, as lead assistant manager.
- Ensued positive relations with customers through creative problem solving.Selected Contributions: Successfully met and surpassed sales goals for 2007.
2015 - 2017
Human Resources Generalist, Menards - Lansing, MI
- Ensured that all policies and procedures were consistently adhered to.
- Captured key feedback from employees during exit interviews.
- Participate in the Succession planning activities.
2014 - 2015
Human Resources Internship (Part-Time), Six Flags - Springfield, MA
- Scanned, indexed, and filed records onto the ADP Clarify CRM database system.
- Developed and implemented policies and procedures.
- Prepared offer letters, new hire orientations, termination forms including separation notices and exit interviews.

Skills

I-9
Fmla
Disciplinary Procedures
Paperwork
Company Policies
Human Resources
Regular Basis
POS
Daily Operations
Resources Intern

Education

Certificate, Human Services (2014 - 2015)
Springfield College
Springfield,

Floor manager resume

Barbara Peters

(590) 555-4097 | bpeters@example.com

Baltimore, MD | 69410 N. Maple St. - 83492

Work experience

2017 - Present
Floor Manager, Domino's Pizza - Baltimore, MD
- Ensured all employees were familiar with and executed all aspects of customer service, safety, satisfaction and loyalty.
- Contributed to increasing the average dollar sale in a restaurant through product knowledge and point-of-sale recommendations.
- Enforced company policies and procedures, and monitored controllable expenses.
- cash handler/banking .cook .closing register .provided customer service in fast pace atmosphere .manage inventory and sales .Microsoft/Excel
2007 - 2017
Shift Manager, Taco Bell - Memphis, TN
- Trained new quality customer service representatives.
- Supervised up to eight crew members assigned to my shifts.
- Oversee staff in providing quality customer service by ensuring cleanliness, hospitality, accuracy, maintenance, product quality, and service..
- Supervised new employees on POS machines Product knowledge and locations.
- Managed and ran shifts according to company policies.
2004 - 2007
Shift Leader, Dollar General - Indianapolis, IN
- Interpreted and communicated work procedures and company policies to staff.
- Interpreted company policies to workers and enforced safety regulations.
- inventory, deposits, customer service, etc.
- Oversee daily sales floor monetary distributions.
- Drive sales through client relationships, targeted selling and use of product knowledge.
2002 - 2004
Hostess Cashier, Dollar General - Indianapolis, IN
- Restock shelves and swop out outdated products.
- Cash out customers, stock shelves, and keep store clean Reason for Leaving: Attend college at UAPB
- Completed all POS opening and closing procedures, including counting the contents of the cash register.

Skills

Sales Floor
Retail Sales
Labor Costs
Positive Shopping
Customer Orders
Food Service
Store Management
Telephone Calls
Communication
Ensure Satisfaction

Education

High School Diploma, (2002 - 2002)
,

Floor manager resume

Jane Carroll

(900) 555-0902 | jcarroll@example.com

New York, NY | 17675 W. Park Rd. - 36438

Work experience

2019 - Present
Floor Manager, Subway - New York, NY
- Provide excellent customer service to anyone who walks in .
2012 - 2019
Shift Manager, Starbucks - Philadelphia, PA
- Filtered communication to the shift team as directed by the store manager.
- Provided quality beverages and food products consistently Provided legendary customer service Completed Food Safety Management Program
- Attended to guests in a high volume setting and providing quality beverages and food products.
2010 - 2012
Security Guard, Imperial Security - Philadelphia, PA
- Unarmed Security Guard* I received my Private Security Officer license from the Alabama Security Regulatory Board.
- Provide assistance to local and state police, fire, and emergency medical responders, when necessary.
- Monitor resort activity using surveillance equipment.
2009 - 2010
Crew Trainer, McDonald's - Philadelphia, PA
- Cashier, Drive Thur, customer service
- Back up other crew members to keep team workflow at efficient level.
- Supported and mentored crew members as they completed their own apprenticeship Guided the crew member through his or her development program
- Operated large volume-cooking equipment such as grills, deep-fat fryers or griddles.
- be a leader, team member and a role model.
- Cashier * Responsible for quality control, maintenance, lobby and customer complaints.

Skills

Mcdonalds
Positive Attitude
Specific Food Items
Regular Basis
Customer Service
Crew Worker
Guest Service
Property Damage
Food Preparation
Company Policies

Education

High School Diploma, (2009 - 2009)
,

Floor manager resume

Kelly Allen

(470) 555-7235 | kallen@example.com

Columbia, SC | 13408 S. Second St. - 53759

Work experience

2018 - Present
Floor Manager, Walmart - Columbia, SC
- Provide excellent customer service always putting customer before any task.
- Performed Blitz every holiday to ensure sales goals were met by the company.
- Maintain 100% compliance with company policies and procedures.
- Hold weekly meetings to recognize associate outstanding achievements, inform associates of sales goals, new products, and new information.
- Establish both weekly and monthly sales goals.
2010 - 2018
Lead Server, IHOP - Columbia, SC
- Worked as team player with other team members to ensure excellent customer service was provided at all times.
- train and coach new employees serve guest provide excellent customer service
- Used POS system to place orders, calculate bills and apply discounts.
2006 - 2010
Event Coordinator, South Carolina Systems - Columbia, SC
- Designed and implemented company- wide marketing projects including special events management, marketing promotions, and community-based programs.
- Managed and implemented special events for diabetes education and research organization in 8 states.
- Developed annual reports, event materials, emails, letters, and other internal and external communications.
- Manage the planning, implementation, and marketing of special events and promotions.
- Developed event strategy and implementation plans for statewide special events and created event ROI valuation processes.
2005 - 2006
Server And Certified Trainer, Ruby Tuesday - Columbia, SC
- Greeted customers and help with menu items.
- Assist servers in providing excellent guest service.
- Complete refunds when needed, assist and answer any customer complaints when assigned.
- Prioritized multiple orders, marketed menu items, answered questions quickly and communicated clearly to ensure repeat business.
- Demonstrate and promote teamwork through being an expert, a coach, role model and trainer for the other staff.

Skills

Customer Complaints
Guest Service
Planning Process
Event Logistics
Special Events
Future Events
Product Quality
Product Knowledge
Computer System
Daily Operations

Education

High School Diploma, (2005 - 2005)
,

Floor manager resume

Lisa Coleman

(590) 555-5256 | lcoleman@example.com

El Paso, TX | 61159 W. Cedar Rd. - 77846

Work experience

2017 - Present
Floor Manager, Burger King - El Paso, TX
- Reported to the general manager with responsibility of company standards being meet.
- Make sure the store meet our weekly and monthly sales goals.
- Provided customer service Responsible for the financial accuracy of daily business
- Dedicated and passionate about providing excellent customer service and exceeding organizational goals.
- Make sure crew members do their job properly, making schedules for the crews.
- Managed customer relationships and took responsibility for customer service and recovery.
2014 - 2017
Lead Server, Denny's - El Paso, TX
- Take beveragesand food orders using a POS computer to input orders.
- cash handling,food handling,customer service and cleaning
- Make genuine recommendations regarding all menu items.
- Assisted in the training of new hires Conducted orientation classes introducing new employees to company policies and procedures
- Assisted customers with cash and credit transactions Assisted crew in completing drink orders for customers in a timely manner
2012 - 2014
Event Coordinator, Denny's - El Paso, TX
- Recruited to streamline existing practices and increasing communication to internal and external customers.
- Resolve guest complaints and maintain close communication management team.
- Assisted events coordinator in setting up conference and galleries (conference phones, projectors, and acoustics).
2007 - 2012
Server And Certified Trainer, Denny's - El Paso, TX
- Maintain communication with kitchen and serving staff, management and guests to ensure all dining experiences are at our best.
- Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
- Answer phones and schedule reservations with large parties, and provide patrons with accurate wait time estimates during busy periods.
- Ensured the highest level of customer service and customer satisfaction for dining patrons.

Skills

Event Planning Process
Event Sponsors
Customer Service
Preparation Methods
Sales Floor
Guest Orders
Event Logistics
Safety Procedures
Regular Basis
Communication

Education

High School Diploma, (2007 - 2007)
,

How to write a floor manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the floor manager role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in floor manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the floor manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some floor manager interviews.

Here are example skills to include in your “Area of Expertise” on a floor manager resume:

Customer Service
Cleanliness
Pallets
HR
Flyers
Safety Standards
Payroll
Product Knowledge
POS
Sales Floor

Fine Dining
Customer Complaints
Guest Service
Inventory Control
Food Service
Food Preparation
Loss Prevention
PowerPoint
Front Desk
Guest Satisfaction

Leadership
Sales Associates
Guest Complaints
Food Quality
Bartending
Bank Deposits
FOH
Excellent Guest
Customer Issues
Store Operations

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the floor manager position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write floor manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great floor manager resumes:

Work history example #1

Grill Cook

Centra

Supervised dishwashers and other staff.
Cooked and presented breakfast and lunch meals Cleaned kitchen and washed dishes
Assisted chefs with daily production for banquets, catering, and plated events for up to 1,000 guests.
Provided support with line maintenance, clearing and sweeping dirty dishes.
Supervised serving staff and dishwashers.

Work history example #2

Consultant

Robert Half International

Designed accounting procedures and produced ad hoc management reports.
Processed daily cash transactions for accounts receivable department.
Executed all aspects of accounting, finance, financial reporting, and compliance for client companies.
Entered timesheets and ensured all employee profiles were up to date before running payroll.
Prepared monthly "Cost Reimbursable Non Letter of Credit" invoices for the Sponsor of the project.

Work history example #3

Assistant General Manager

Advance Auto Parts

Started as Delivery Driver, advanced to Parts Counter salesman, promoted to Commercial Parts Pro, then to AGM position.
Pulled and counted tills before preparing the days deposit and delivering it to the bank.
Handled all aspects of profit and loss to positively impact bottom line by 22,486 in first year.
Reduced payroll and increased production for a $35,000 projected supply chain payroll surplus.
Recorded significant shift happenings and deposit and change orders stock.

Work history example #4

Supervisor

Jack in the Box

Transferred and multicast files/folders/policies and procedures to Jack in the Box restaurants.
Reviewed ongoing practices and procedures with Shift Supervisor.
Confirmed health code requirements three times a day.
Greeted customers/ solved customer issues * Directed crew to perform outstanding customer service * Bank deposits, cash register
Utilized a working knowledge of Microsoft PowerPoint, Microsoft Excel, and Microsoft Word

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Certificate in human services

Springfield College, Springfield, MA

2014 - 2015

High School Diploma

2002 - 2002

Highlight your floor manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your floor manager resume:

OSHA Safety Certificate
Certified Food Manager (CFM)
Food Safety Manager Certification
Certified Professional - Food Safety (CP-FS)
Certified Manager Certification (CM)
Certified Management Accountant (CMA)
Forklift Safety and Inspector
ServSafe Food Protection Manager Certification
Accredited Business Communicator (ABC)

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Updated March 26, 2025

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