12 Floor Manager Resume Examples

Five Key Resume Tips For Writing A Floor Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Floor Manager Resume templates

Zippia allows you to choose from different easy-to-use Floor Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Floor Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Nathan Powell
Floor Manager
Contact Information
Chicago, IL
(240) 555-7890
npowell@example.com
Skills
  • I-9
  • Fmla
  • Disciplinary Procedures
  • Paperwork
  • Company Policies
  • Human Resources
  • Regular Basis
  • POS
  • Daily Operations
  • Resources Intern
 
 
Employment History
Floor Manager2018 - Present
Walgreen Co
Chicago, IL
  • Traveled to several store locations to help oversee new store set up or old store improvements.
  • Handled day-to-day store functions, including loss prevention.
  • Provide strategic direction and manage all areas of resets, remodels, relocation, and new store openings.
  • Helped open new store in area.
Assistant Manager2017 - 2018
Walgreen Co
Chicago, IL
  • Store honored with Flagship Award (highest in customer service) five quarters, as lead assistant manager.
  • Ensued positive relations with customers through creative problem solving.Selected Contributions: Successfully met and surpassed sales goals for 2007.
Human Resources Generalist2015 - 2017
Menards
Lansing, MI
  • Ensured that all policies and procedures were consistently adhered to.
  • Captured key feedback from employees during exit interviews.
  • Participate in the Succession planning activities.
Human Resources Internship (Part-Time)2014 - 2015
Six Flags
Springfield, MA
  • Scanned, indexed, and filed records onto the ADP Clarify CRM database system.
  • Developed and implemented policies and procedures.
  • Prepared offer letters, new hire orientations, termination forms including separation notices and exit interviews.
Education
Certificate of Human Services2014 - 2015
Springfield College
Springfield, MA
 
 
Barbara Peters
Floor Manager
Contact Info
Baltimore, MD
(590) 555-4097
bpeters@example.com
Skills
Sales Floor
Retail Sales
Labor Costs
Positive Shopping
Customer Orders
Food Service
Store Management
Telephone Calls
Communication
Ensure Satisfaction
Employment History
Floor Manager2017 - Present
Domino's PizzaBaltimore, MD
  • Ensured all employees were familiar with and executed all aspects of customer service, safety, satisfaction and loyalty.
  • Contributed to increasing the average dollar sale in a restaurant through product knowledge and point-of-sale recommendations.
  • Enforced company policies and procedures, and monitored controllable expenses.
  • cash handler/banking .cook .closing register .provided customer service in fast pace atmosphere .manage inventory and sales .Microsoft/Excel
Shift Manager2007 - 2017
Taco BellMemphis, TN
  • Trained new quality customer service representatives.
  • Supervised up to eight crew members assigned to my shifts.
  • Oversee staff in providing quality customer service by ensuring cleanliness, hospitality, accuracy, maintenance, product quality, and service..
  • Supervised new employees on POS machines Product knowledge and locations.
  • Managed and ran shifts according to company policies.
Shift Leader2004 - 2007
Dollar GeneralIndianapolis, IN
  • Interpreted and communicated work procedures and company policies to staff.
  • Interpreted company policies to workers and enforced safety regulations.
  • inventory, deposits, customer service, etc.
  • Oversee daily sales floor monetary distributions.
  • Drive sales through client relationships, targeted selling and use of product knowledge.
Hostess Cashier2002 - 2004
Dollar GeneralIndianapolis, IN
  • Restock shelves and swop out outdated products.
  • Cash out customers, stock shelves, and keep store clean Reason for Leaving: Attend college at UAPB
  • Completed all POS opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma of null2002 - 2002
 
 
Jane Carroll
Floor Manager
New York, NY
(900) 555-0902
jcarroll@example.com
Experience
Floor Manager2019 - Present
SubwayNew York, NY
  • Provide excellent customer service to anyone who walks in .
Shift Manager2012 - 2019
StarbucksPhiladelphia, PA
  • Filtered communication to the shift team as directed by the store manager.
  • Provided quality beverages and food products consistently Provided legendary customer service Completed Food Safety Management Program
  • Attended to guests in a high volume setting and providing quality beverages and food products.
Security Guard2010 - 2012
Imperial SecurityPhiladelphia, PA
  • Unarmed Security Guard* I received my Private Security Officer license from the Alabama Security Regulatory Board.
  • Provide assistance to local and state police, fire, and emergency medical responders, when necessary.
  • Monitor resort activity using surveillance equipment.
Crew Trainer2009 - 2010
McDonald'sPhiladelphia, PA
  • Cashier, Drive Thur, customer service
  • Back up other crew members to keep team workflow at efficient level.
  • Supported and mentored crew members as they completed their own apprenticeship Guided the crew member through his or her development program
  • Operated large volume-cooking equipment such as grills, deep-fat fryers or griddles.
  • be a leader, team member and a role model.
  • Cashier * Responsible for quality control, maintenance, lobby and customer complaints.
Skills
McdonaldsPositive AttitudeSpecific Food ItemsRegular BasisCustomer ServiceCrew WorkerGuest ServiceProperty DamageFood PreparationCompany Policies
Education
High School Diploma In null2009 - 2009
 
 
Kelly Allen
Floor Manager
Employment History
Floor Manager2018 - Present
WalmartColumbia, SC
  • Provide excellent customer service always putting customer before any task.
  • Performed Blitz every holiday to ensure sales goals were met by the company.
  • Maintain 100% compliance with company policies and procedures.
  • Hold weekly meetings to recognize associate outstanding achievements, inform associates of sales goals, new products, and new information.
  • Establish both weekly and monthly sales goals.
Lead Server2010 - 2018
IHOPColumbia, SC
  • Worked as team player with other team members to ensure excellent customer service was provided at all times.
  • train and coach new employees serve guest provide excellent customer service
  • Used POS system to place orders, calculate bills and apply discounts.
Event Coordinator2006 - 2010
South Carolina SystemsColumbia, SC
  • Designed and implemented company- wide marketing projects including special events management, marketing promotions, and community-based programs.
  • Managed and implemented special events for diabetes education and research organization in 8 states.
  • Developed annual reports, event materials, emails, letters, and other internal and external communications.
  • Manage the planning, implementation, and marketing of special events and promotions.
  • Developed event strategy and implementation plans for statewide special events and created event ROI valuation processes.
Server And Certified Trainer2005 - 2006
Ruby TuesdayColumbia, SC
  • Greeted customers and help with menu items.
  • Assist servers in providing excellent guest service.
  • Complete refunds when needed, assist and answer any customer complaints when assigned.
  • Prioritized multiple orders, marketed menu items, answered questions quickly and communicated clearly to ensure repeat business.
  • Demonstrate and promote teamwork through being an expert, a coach, role model and trainer for the other staff.
Education
High School Diploma In null2005 - 2005
 
 
Contact Information
Columbia, SC
(470) 555-7235
kallen@example.com
Skills
Customer Complaints
Guest Service
Planning Process
Event Logistics
Special Events
Future Events
Product Quality
Product Knowledge
Computer System
Daily Operations
 
 
Lisa Coleman
Floor Manager
El Paso, TX
(590) 555-5256
lcoleman@example.com
Skills
Event Planning ProcessEvent SponsorsCustomer ServicePreparation MethodsSales FloorGuest OrdersEvent LogisticsSafety ProceduresRegular BasisCommunication
 
 
Employment History
Floor Manager2017 - Present
Burger KingEl Paso, TX
  • Reported to the general manager with responsibility of company standards being meet.
  • Make sure the store meet our weekly and monthly sales goals.
  • Provided customer service Responsible for the financial accuracy of daily business
  • Dedicated and passionate about providing excellent customer service and exceeding organizational goals.
  • Make sure crew members do their job properly, making schedules for the crews.
  • Managed customer relationships and took responsibility for customer service and recovery.
Lead Server2014 - 2017
Denny'sEl Paso, TX
  • Take beveragesand food orders using a POS computer to input orders.
  • cash handling,food handling,customer service and cleaning
  • Make genuine recommendations regarding all menu items.
  • Assisted in the training of new hires Conducted orientation classes introducing new employees to company policies and procedures
  • Assisted customers with cash and credit transactions Assisted crew in completing drink orders for customers in a timely manner
Event Coordinator2012 - 2014
Denny'sEl Paso, TX
  • Recruited to streamline existing practices and increasing communication to internal and external customers.
  • Resolve guest complaints and maintain close communication management team.
  • Assisted events coordinator in setting up conference and galleries (conference phones, projectors, and acoustics).
Server And Certified Trainer2007 - 2012
Denny'sEl Paso, TX
  • Maintain communication with kitchen and serving staff, management and guests to ensure all dining experiences are at our best.
  • Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
  • Answer phones and schedule reservations with large parties, and provide patrons with accurate wait time estimates during busy periods.
  • Ensured the highest level of customer service and customer satisfaction for dining patrons.
Education
High School Diploma of null2007 - 2007
 
 
Nathan Powell
Floor Manager
Contact Information
Chicago, IL
(240) 555-7890
npowell@example.com
Skills
  • I-9
  • Fmla
  • Disciplinary Procedures
  • Paperwork
  • Company Policies
  • Human Resources
  • Regular Basis
  • POS
  • Daily Operations
  • Resources Intern
 
 
Employment History
Floor Manager2018 - Present
Walgreen Co
Chicago, IL
  • Traveled to several store locations to help oversee new store set up or old store improvements.
  • Handled day-to-day store functions, including loss prevention.
  • Provide strategic direction and manage all areas of resets, remodels, relocation, and new store openings.
  • Helped open new store in area.
Assistant Manager2017 - 2018
Walgreen Co
Chicago, IL
  • Store honored with Flagship Award (highest in customer service) five quarters, as lead assistant manager.
  • Ensued positive relations with customers through creative problem solving.Selected Contributions: Successfully met and surpassed sales goals for 2007.
Human Resources Generalist2015 - 2017
Menards
Lansing, MI
  • Ensured that all policies and procedures were consistently adhered to.
  • Captured key feedback from employees during exit interviews.
  • Participate in the Succession planning activities.
Human Resources Internship (Part-Time)2014 - 2015
Six Flags
Springfield, MA
  • Scanned, indexed, and filed records onto the ADP Clarify CRM database system.
  • Developed and implemented policies and procedures.
  • Prepared offer letters, new hire orientations, termination forms including separation notices and exit interviews.
Education
Certificate of Human Services2014 - 2015
Springfield College
Springfield, MA
 
 
Barbara Peters
Floor Manager
Contact Info
Baltimore, MD
(590) 555-4097
bpeters@example.com
Skills
Sales Floor
Retail Sales
Labor Costs
Positive Shopping
Customer Orders
Food Service
Store Management
Telephone Calls
Communication
Ensure Satisfaction
Employment History
Floor Manager2017 - Present
Domino's PizzaBaltimore, MD
  • Ensured all employees were familiar with and executed all aspects of customer service, safety, satisfaction and loyalty.
  • Contributed to increasing the average dollar sale in a restaurant through product knowledge and point-of-sale recommendations.
  • Enforced company policies and procedures, and monitored controllable expenses.
  • cash handler/banking .cook .closing register .provided customer service in fast pace atmosphere .manage inventory and sales .Microsoft/Excel
Shift Manager2007 - 2017
Taco BellMemphis, TN
  • Trained new quality customer service representatives.
  • Supervised up to eight crew members assigned to my shifts.
  • Oversee staff in providing quality customer service by ensuring cleanliness, hospitality, accuracy, maintenance, product quality, and service..
  • Supervised new employees on POS machines Product knowledge and locations.
  • Managed and ran shifts according to company policies.
Shift Leader2004 - 2007
Dollar GeneralIndianapolis, IN
  • Interpreted and communicated work procedures and company policies to staff.
  • Interpreted company policies to workers and enforced safety regulations.
  • inventory, deposits, customer service, etc.
  • Oversee daily sales floor monetary distributions.
  • Drive sales through client relationships, targeted selling and use of product knowledge.
Hostess Cashier2002 - 2004
Dollar GeneralIndianapolis, IN
  • Restock shelves and swop out outdated products.
  • Cash out customers, stock shelves, and keep store clean Reason for Leaving: Attend college at UAPB
  • Completed all POS opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma of null2002 - 2002
 

What Should Be Included In A Floor Manager Resume

1

1. Add Contact Information To Your Floor Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Floor Manager Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Floor Manager Resume Relevant Education Example #1
Certificate In Human Services 2014 - 2016
Springfield College Springfield, MA
Floor Manager Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Floor Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Floor Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Floor Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Grill Cook
Centra
  • Supervised dishwashers and other staff.
  • Cooked and presented breakfast and lunch meals Cleaned kitchen and washed dishes
  • Assisted chefs with daily production for banquets, catering, and plated events for up to 1,000 guests.
  • Provided support with line maintenance, clearing and sweeping dirty dishes.
  • Supervised serving staff and dishwashers.

Work History Example # 2
Consultant
Robert Half International
  • Designed accounting procedures and produced ad hoc management reports.
  • Processed daily cash transactions for accounts receivable department.
  • Executed all aspects of accounting, finance, financial reporting, and compliance for client companies.
  • Entered timesheets and ensured all employee profiles were up to date before running payroll.
  • Prepared monthly "Cost Reimbursable Non Letter of Credit" invoices for the Sponsor of the project.

Work History Example # 3
Assistant General Manager
Advance Auto Parts
  • Started as Delivery Driver, advanced to Parts Counter salesman, promoted to Commercial Parts Pro, then to AGM position.
  • Pulled and counted tills before preparing the days deposit and delivering it to the bank.
  • Handled all aspects of profit and loss to positively impact bottom line by 22,486 in first year.
  • Reduced payroll and increased production for a $35,000 projected supply chain payroll surplus.
  • Recorded significant shift happenings and deposit and change orders stock.

Work History Example # 4
Supervisor
Jack in the Box
  • Transferred and multicast files/folders/policies and procedures to Jack in the Box restaurants.
  • Reviewed ongoing practices and procedures with Shift Supervisor.
  • Confirmed health code requirements three times a day.
  • Greeted customers/ solved customer issues * Directed crew to perform outstanding customer service * Bank deposits, cash register
  • Utilized a working knowledge of Microsoft PowerPoint, Microsoft Excel, and Microsoft Word

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5

5. Highlight Your Floor Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your floor manager resume:

  1. OSHA Safety Certificate
  2. Certified Food Manager (CFM)
  3. Food Safety Manager Certification
  4. Certified Professional - Food Safety (CP-FS)
  5. Certified Manager Certification (CM)
  6. Certified Management Accountant (CMA)
  7. Forklift Safety and Inspector
  8. ServSafe Food Protection Manager Certification
  9. Accredited Business Communicator (ABC)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021