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Floor manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical floor manager skills. We ranked the top skills for floor managers based on the percentage of resumes they appeared on. For example, 13.7% of floor manager resumes contained customer service as a skill. Continue reading to find out what skills a floor manager needs to be successful in the workplace.

15 floor manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how floor managers use customer service:

Managed wait staff and assumed responsibility for all restaurant-related activities while helping to establish an organizational culture of unparalleled customer service.
Established reputation for delivering superior service as evidenced by a 98% satisfactory rating in customer service surveys.

2. Cleanliness

Here's how floor managers use cleanliness:

Directed activities and trained personnel for efficient operation of concessions and turnover of floor with optimum cleanliness and appearance.
Devised and implemented merchandising initiatives to drive sales while ensuring overall cleanliness and organization of the store area.

3. Pallets

Here's how floor managers use pallets:

Trained in Pallet jack, Standing and sitting forklift, Genie (scissor) lift and Yard Truck driver.
Fork Lift Driver, Loading and Unloading, Inventory, Filling and Wrapping Pallets, Driver

4. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how floor managers use hr:

Supervised employees and responsible for HR functions such as hiring, scheduling, payroll, appraisals for performance and corrective action.
Worked on HR investigations, and safety issues, while also training new employees and conducting new orientation requirements.

5. Flyers

Here's how floor managers use flyers:

Conducted prospecting through flyers, social media, and other effective advertising avenues.
Plan and promote events for casino, providing activities and publishing flyers.

6. Safety Standards

Here's how floor managers use safety standards:

Maintain quality and safety standards by researching exception reports and conducting safety audits.
Practice necessary sanitation methods to ensure food safety standards are followed.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how floor managers use payroll:

Facilitated in human resources duties such as interviewed potential candidates, directed hiring and termination process, administrated payroll.
Directed daily operations with full decision-making responsibility for merchandising, weekly payroll, scheduling, and establishing sales goals.

8. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how floor managers use product knowledge:

Shared product knowledge with customers, maintained friendly and professional customer interactions.
Provided exceptional client experience through relationship building and product knowledge.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how floor managers use pos:

Managed all marketing initiatives and programs including maintenance of POS and coupon/tie-in programs.
Ring up customers on the POS system (TOAST) and expedite food orders/Handled register close out and daily deposit logging.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how floor managers use sales floor:

Streamlined warehouse and overstock protocols to slash warehouse-to-sales floor turnaround time.
Supervised sales floor personnel and processed product inventory returns.

11. Fine Dining

Here's how floor managers use fine dining:

Assumed varied areas of accountability for upscale fine dining restaurant and pub, serving Continental Cuisine and 300+ covers daily.
Served and trained in s five star fine dining restaurant in the Palm Springs resort area until it moved in 06

12. Customer Complaints

Here's how floor managers use customer complaints:

Assisted customers with directions around our facility, answered all customer complaints regarding company personnel
Develop customer service with customers and buyers also resolved customer complaints.

13. Guest Service

Here's how floor managers use guest service:

Perform operational duties; include achieving outstanding guest services, quality of food, building up sales and monitoring cost controls.
Execute provided expectations to enhance guest service, increase sales, and Maxine productivity of staff in each shift.

14. Inventory Control

Here's how floor managers use inventory control:

Designed and implemented inventory control system that reduced overstock and shortages of inventory resulting in an increase of profit.
Coordinated different areas of restaurant operations including customer and vendor relations, as well as inventory control.

15. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how floor managers use food service:

Served and provided exceptional customer services while providing a fine-dining experience and presented the highest of quality food services.
Counseled a crew of 30-45 employees daily in food service, maintaining restaurant's inventory and appearance.

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What skills help Floor Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on floor manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all floor managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for floor managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What floor manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young floor managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a floor manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of floor manager skills to add to your resume

The most important skills for a floor manager resume and required skills for a floor manager to have include:

Customer Service
Cleanliness
Pallets
HR
Flyers
Safety Standards
Payroll
Product Knowledge
POS
Sales Floor
Fine Dining
Customer Complaints
Guest Service
Inventory Control
Food Service
Food Preparation
Loss Prevention

PowerPoint
Front Desk
Guest Satisfaction
Leadership
Sales Associates
Guest Complaints
Food Quality
Bartending
Bank Deposits
FOH
Excellent Guest
Customer Issues
Store Operations
Disciplinary Actions
Customer Relations
Staff Training
Guest Relations

Cash Drawers
Product Quality
Labor Costs
Restaurant Floor
Conflict Resolution
Quality Customer Service
Sales Reports
Inventory Management
Performance Reviews
Customer Inquiries
Staff Scheduling
Private Parties
Customer Orders
Food Orders
Private Events
VIP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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