Top Floor Manager Skills

Below we've compiled a list of the most important skills for a Floor Manager. We ranked the top skills based on the percentage of Floor Manager resumes they appeared on. For example, 31.0% of Floor Manager resumes contained Customer Service as a skill. Let's find out what skills a Floor Manager actually needs in order to be successful in the workplace.

The six most common skills found on Floor Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Floor Manager jobs:
  • Managed wait staff and assumed responsibility for all restaurant-related activities while helping to establish an organizational culture of unparalleled customer service.
  • Established reputation for delivering superior service as evidenced by a 98% satisfactory rating in customer service surveys.
  • Provided customer service to patrons Performed stocking and receiving Directing and assigning personnel assignments Worked with inventory and receiving
  • Developed customer service protocols and introduced customer recognition programs in an effort to increase return visits.
  • Developed phenomenal customer service skills and abilities from working with customers on a regular basis.
  • Delivered exceptional customer service expectations while managing all aspects of each department successfully.
  • Managed a team of customer service representatives in the photography retail environment.
  • Developed an exceptional talent for customer service and determining customer needs and wants
  • Maintained exceptional customer service, fielded complaints, and facilitated refunds.
  • Supervised Customer Service Manager, customer service issues and customer orders.
  • Demonstrated strong focus on customer service and selling to maximize productivity.
  • Maintained well above average Customer Service Scores required by our manufacturers.
  • Provided product education and customer service to percussion clientele and managed showroom
  • Provided superior sales representation and customer service while streamlining administrative tasks.
  • Served customers and successfully resolved conflicts and customer service issues.
  • Communicated with distribution center, corporate customer service and buyers.
  • Developed and implemented customer service training programs for numerous companies.
  • Ensured the integrity of restaurant operations through excellent customer service.
  • Monitored productivity of customer service representatives and generates report.
  • Accomplished high customer service ratings by executing quality service.

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2. Safety Procedures

high Demand
Here's how Safety Procedures is used in Floor Manager jobs:
  • Adhered to established loss prevention, security and safety procedures.
  • Conform to and apply ever-changing safety procedures.
  • Employed proficiency in safety procedures to ensure a sanitary and safe working environment for all employees.
  • Supervised all warehouse staff on safety procedures, and the implementation of the safety management system.
  • Developed Safety Procedures and Production Floor procedures to comply with OSHA, and QS-9000 requirements.
  • Trained staff of all safety procedures Conducted weekly skating lessons for kids
  • Implemented show rules and safety procedures.

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3. Sales Goals

high Demand
Here's how Sales Goals is used in Floor Manager jobs:
  • Implement sales goals while providing excellent customer satisfaction.
  • Managed a wine inventory and sake list with over $100,000+ in sales monthly; successfully maintaining inventory and sales goals.
  • Team exceeded sales goals 8 out of 12 months in fiscal year 2009-2010-which resulted in an 86% increase in bookings.
  • Established a love & passion for helping an organization become successful by being able to meet sales goals and exceed expectations.
  • Worked directly with Mickey Mantle and his assistant to achieve sales goals market this restaurant to meet its sales goals.
  • Manage a team of 6 servers, record their progression, sales goals, and implemented disciplinary action when relevant.
  • Procured a rigorous training program for incoming managerial staff to further understand sales goals, track spending, and budgeting.
  • Execute sales plan in a sales quota bearing structure, exceed sales goals and assist in advertising and project outreach.
  • Understand telecommunications products and sales goals by reviewing sales objectives, quotas, and plans; participating in sales meetings.
  • Well aware of numbers and goals we must meet to making goals and exceeding the expectations of sales goals.
  • Train and motivate employees to improve performance, customer service, and sales techniques to exceed store sales goals.
  • Conducted detail needs analysis and analyzed brand image in order to meet sales goals and reduce operating costs.
  • Assisted in the achievement of monthly sales goals and held staff responsible for the attainment of said goals.
  • Create hourly and daily sales goals for each individual sales associate and help each associate meet their goals.
  • Managed a team of 10 including hiring/firing, making schedules, and motivating staff to achieve sales goals.
  • Trained new associates to achieve sales goals, efficiently communicate with customers, and maintain the brand experience.
  • Drive sales by motivating sales team, maintain positive customer service, and meet sales goals each month.
  • Supervised teams of 10-50 employees, encouraged sales goals and service, determined initial employment and termination.
  • Analyze restaurant s sales levels and profitability and create and implement strategic plans to achieve sales goals.
  • Monitored, communicated and achieved sales goals in service and retail 15 months out of 19 months.

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4. Sales Floor

high Demand
Here's how Sales Floor is used in Floor Manager jobs:
  • Streamlined warehouse and overstock protocols to slash warehouse-to-sales floor turnaround time.
  • Supervised sales floor personnel and processed product inventory returns.
  • Increased small business sales floor size from 15 representatives to over 50 by implementing a recruiting, and employee referral program.
  • Managed a staff of 3 Department Managers and a sales staff of 25 on a 30,000 square foot sales floor.
  • Led team to set the entire merchandise sales floor for the opening of the retail store in Boise Idaho.
  • Manage department sales and operations, supervise 15 employees and maintain customer centered culture on commission draw sales floor.
  • Provide support on the sales floor to both customers and Sales Associates, to drive sales and increase profit.
  • Handled financial transactions, Transported stock from the warehouse to sales floor, Aided customer's requests and questions
  • Recruited, Hired, Trained all Inside sales representatives with Sales Metrics and Management oversight of sales floor.
  • Manage the sales floor and ensure all sales people are up to date on knowledge of current product.
  • Collaborated with owners, implemented sales strategies, and managed the sales floor to ensure we met budgets.
  • Maintained sales floor, flow of product, and ad sets to create maximum sale of product.
  • Organized arrangement of merchandise on sales floor and oversaw the year-end inventory count for the entire department.
  • Develop and manage a sales floor of up to 60 employees in a fast-paced call center environment.
  • Coordinated the scheduling of the entire sales floor staff, ensuring maximum productivity and optimal customer service.
  • Train and delegate duties for the team, while supervising the sales floor and back of house.
  • Major responsibilities included sales floor management, employee scheduling, optimal inventory, presentation layout and display.
  • Monitored the sales floor, talking to staff and customers, and identifying and resolving issues.
  • Performed maintenance of sales floor, made sure every customer is being assisted and tended to.
  • Tour the sales floor regularly, talking to colleagues and customers, identifying and resolving issues.

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5. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Floor Manager jobs:
  • Monitored food quality and timing to ensure optimal guest satisfaction.
  • Completed daily inspections of guest accommodations to ensure guest satisfaction.
  • Participated in Lobby Ambassador program to ensure guest satisfaction.
  • Provided excellent services and fostered guest satisfaction.
  • Maintained continuity of guest satisfaction.
  • Coordinated with hostesses, general managers, servers and owners to uphold the integrity of the restaurant and ensure guest satisfaction.
  • Demonstrated initiative to provide the best customer service, and guest satisfaction classes to improve hospitality performance and foreign guest relations.
  • Organized dining room seating while maintaining guest satisfaction; responsible for bank and closing reports; responsible for extensive inventory.
  • Promoted to Floor Manager focusing on guest satisfaction and cohesive front and back of house communication.
  • Followed through with instructions from the owner of the establishment to ensure guest satisfaction.
  • Maximized the generation of revenue through promotions, minimizing costs and improving guest satisfaction.
  • Supervised room inspection to ensure all 229 guest rooms were up to guest satisfaction.
  • Fast pace restaurant, where I supervised guest satisfaction, reservation and events.
  • Created and updated guest's profile to ensure guest satisfaction upon arrival.
  • Provided excellence in guest satisfaction through effective training and development of employees.
  • Ensured client and guest satisfaction through problem solving and excellent customer service.
  • Anticipated guest needs and visited every table to ensure guest satisfaction.
  • Handled guests service requests and resolved issues to total guest satisfaction.
  • Promote guest satisfaction to achieve steady, repeat guest business.
  • Ensured guest satisfaction and personally handled any issues that arose.

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6. Food Preparation

high Demand
Here's how Food Preparation is used in Floor Manager jobs:
  • Supervised restaurant operations which included food preparation and service quality.
  • Managed operations for 110 seat restaurant including training staff of 12 employees, overseeing food preparation and customer service.
  • Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility.
  • Weekend late-night cook, responsible for menus, ordering, inventory maintenance, and food preparation.
  • Trained to certify 15 employees in food preparation, service, sanitation and safety standards.
  • Supervised food preparation & distribution, trained, and developed food service specialty teams.
  • Guided restaurant employees on proper food preparation and appropriate customer service skills.
  • Focused on proper safety for food preparation and storage.
  • Assist in food preparations and service to clients.
  • Trained new food servers and food preparation staff.
  • Oversee dining and food preparation.
  • Position: Head Bus Duties: Manage bus staff, Training, Bar-back, Food Preparation, Store operation.
  • Assist inmates with cooking and food preparations for the jail facility .
  • Insured food preparation and service in a timely manner.
  • Maintain inventory Attend to customer and employee issues Plan meals and specials Oversee all floor activity Oversee food preparation etc.
  • Oversee FOH Responsibilities Wait on customers when needed Food Preparation, Line Cook Window Expeditor BOH & FOH

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7. Customer Complaints

high Demand
Here's how Customer Complaints is used in Floor Manager jobs:
  • Assured effective communications with remote manufacturing sites to prevent and/or resolve quality problems and customer complaints.
  • Assisted customers with directions around our facility, answered all customer complaints regarding company personnel
  • Develop customer service with customers and buyers also resolved customer complaints.
  • Handled customer service, addressing customer complaints to ensure customer satisfaction.
  • Resolved customer complaints, approved merchandise returns and approved customer checks.
  • Handled customer complaints and technical problems with decisiveness and fairness.
  • Managed customer complaints and resolving disputes with minimal disappointment
  • Resolved customer complaints and customer service related issues.
  • Resolved customer complaints to ensure optimal satisfaction.
  • Resolved customer complaints and increased business sales.
  • Provided customer service and managed customer complaints.
  • Handle all customer complaints and resolve expeditiously
  • Handled customer complaints/and or discrepancies.
  • Handle customer complaints with professionalism.
  • Managed wait staff Handled customer complaints
  • Created solutions in customer complaints/issues.
  • Handled and resolved customer complaints in a timely and professional manner with the goal of pleasing the customer and the company.
  • Managed the front floor of a small restaurant, assisted customers with food orders, and dealt with customer complaints.
  • Greeted customers as they entered the store, maintained clean and orderly checkout areas, and resolved customer complaints.
  • Handled customer complaints, examined returned merchandise, resolved problems to restore and promote good public relations.

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8. Inventory Control

high Demand
Here's how Inventory Control is used in Floor Manager jobs:
  • Designed and implemented inventory control system that reduced overstock and shortages of inventory resulting in an increase of profit.
  • Coordinated different areas of restaurant operations including customer and vendor relations, as well as inventory control.
  • Compile Quality Control report from inspections and inventory control to produce both short-term and long-term profitability.
  • Conducted inventory control, ordered inventory, balanced cash registers/drawers and documented daily sales.
  • Ordered supplies and administered inventory control, and provided excellent guest relations.
  • Assist in ensuring and efficient cost effective labor management and inventory control.
  • Experience in logistics Sales Representative Inventory Controller Shipping and Receiving Customer/ Vendor Relations
  • Ascertained conformance with inventory control guidelines to ensure operation under budget.
  • Ordered merchandise, managed flow of inventory and improved inventory control.
  • Cash accountability, inventory control, and supervision of personnel.
  • Utilized inventory management skills to follow inventory control efficiently
  • Received and monitored inventory / maintained inventory control.
  • Monitored and documented inventory control for future orders.
  • Administered inventory control on a monthly basis.
  • Inventory control and maintaining physical inventory.
  • Project Planner Customer Relations Inventory Control
  • Supply receiving and inventory control.
  • Inventory control and Merchandise ordering.
  • Unloaded merchandise making sure items were identified by bar codes, such as price, stock, or inventory control codes.
  • Managed different areas of restaurant operations such as staff training, customer relations, vendors' relations and inventory control.

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9. Daily Operations

high Demand
Here's how Daily Operations is used in Floor Manager jobs:
  • Earned several promotions to manage all facets of daily operations and supervised efforts to increase efficiency, profitability and customer satisfaction.
  • Managed daily operations of the restaurant, including guest interactions, employee interactions and managed inventory for all restaurant operations.
  • Utilized strong interpersonal communication skills to direct daily operations of the branch ensuring the highest standards of quality and productivity.
  • Conducted the daily operations of retail clothing outlet.and picked up, reconciled and returned operating funds from secondary location.
  • Directed daily operations with full decision-making responsibility for merchandising, weekly payroll, scheduling, and establishing sales goals.
  • Conducted daily operations including labor management, food quality, and customer satisfaction.
  • Monitored all inventories regarding daily operations ranging from wine orders to food replenishment.
  • Directed daily operations at this high-volume, vertically-integrated T-shirt manufacturer and screen printer.
  • Performed and generated all daily checkouts and financial reports for daily operations.
  • Led daily operations in vehicle inventory management, administered vehicle consignment program.
  • Performed cost analysis to help identify possible savings in daily operations.
  • Aided in daily operations that included purchasing and prioritizing customer orders.
  • Managed daily operations, administrative functions and controls and customer service.
  • Delegated tasks, oversaw daily operations, opened/closed both locations.
  • Back office restructuring of daily operations and procedures.
  • Executed daily operations of a full service restaurant
  • Maintain daily operations and production coverage.
  • Managed schedules, facility integration, vendors and team members as relating to daily operations, touring exhibitions and special projects.
  • Planed, managed the daily operations of the Diner & Bar including Selecting, orientating, training and evaluating staff.
  • Handled all daily warehouse operations such as shipping & receiving, quality control, inventory, daily operations reports.

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10. POS

high Demand
Here's how POS is used in Floor Manager jobs:
  • Created innovative programs that positively and strategically impact business objectives that yield fuller functioning and healthier teams within the business unit.
  • Developed the tools to effectively diffuse difficult customers and generate outcomes that leave customers taking away a positive experience.
  • Updated Gallery Watch system with representative information, upcoming house floor calendars, and posted/rescheduled committee hearings.
  • Maintained positive, unified work environment and fostered accountability to meet goals.
  • Maintained positive customer relations by ensuring efficient, quality service and products.
  • Focused efforts leadership and position specific competencies, evaluations and associate development.
  • Executed standard front-counter/cash-register duties and posted daily sales to general ledger.
  • Maintain all proper documents and proposals to ensure accurate organization.
  • Reorganized position of products for higher efficiency in pulling orders.
  • Maintained financial operations for shift changes and processed nightly deposits.
  • Developed a positive teamwork environment that promoted efficiency and excellence.
  • Posted daily accounts receivable and prepared monthly statements.
  • Mentored excellent performing employees for possible managerial positions.
  • Delegated positions and assisted in daily overall operations.
  • Communicated with upper management to produce positive results.
  • Preform restaurant closing procedures and manage deposits.
  • Ensured positive client relations through interaction.
  • Oversee restaurant floor to maintain clean environment and satisfy customer needs by providing excellent service with an outgoing and positive attitude.
  • Interact with clients and their guests and effectively maintain order and organization of staff to guarantee a positive experience for guests.
  • Direct staff with daily duties and scheduling, order & maintain store inventory, balance drawers; making nightly deposits.

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11. Customer Relations

high Demand
Here's how Customer Relations is used in Floor Manager jobs:
  • Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solution
  • General upkeep and customer relations* Problem Solving and assigning employee responsibilities* Scheduling, inventory and ordering
  • Selected specifically for new farmer's market initiative managing inventory, receipts and customer relations.
  • Participated in day-to-day monetary transactions with incoming costumers while upholding excellent customer relations.
  • Improved customer relations through departmental training, effective communication and proper time management.
  • Managed Target's account receivables while maintaining and developing customer relations.
  • Provide quality customer service, develop and maintain positive customer relationships.
  • Develop and expand customer relations through solicitation of Credit Card Applications.
  • Provided excellent customer relations and employee management skills, consistently.
  • Fostered customer relationships resulting in higher revenue from repeat customers.
  • Kennel operations including dog management as well as customer relations.
  • Maintained customer relations and coordinated promotions to improve financial performance.
  • Led selection and implementation of new Customer Relationship Management system.
  • Practiced extensive customer relations via phone and personal interactions.
  • Provided aid with customer relations and problem-solving tactics.
  • Developed and maintained long-term customer relationships.
  • Handled customer relations and problem resolution.
  • Developed well-heeled sales/customer relations practices.
  • Developed customer relationships and retention.
  • Supervised 20+ employees to enhance professionalism, providing service and energy on the floor to maintain excellent customer relations and satisfaction.

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12. Bank Deposits

high Demand
Here's how Bank Deposits is used in Floor Manager jobs:
  • Cash management bank deposits and inventory.
  • Managed 40 full- and part-time employees; opened and closed the store; balanced cash drawers, and made bank deposits.
  • Managed 15-20 employees on day/evening shifts* Responsible for balancing 10 cash drawers, daily bank deposits* Managed daily inventory levels
  • Balance register, complete bank deposits maintain effective, verbal, written and oral communication skills.
  • Performed daily management of staff of 35 and assets; did cash reconciliations and bank deposits.
  • Prepared weekly payroll for staff of over 30 employees and handled daily bank deposits.
  • Performed opening duties, closing duties, employees cashing ins/outs and making bank deposits.
  • Complete paperwork for recording daily income and manage bank deposits.
  • Back Office Manager Made bank deposits.
  • Scheduled employees and managed bank deposits.
  • Performed all bank deposits after shift.
  • Open and close duties including, bank deposits, restaurant pre-open and post open assignments were completed.
  • Supervised Multiple Co-Workers, Handled many administrative duties, Bank deposits and pickups, Cashiering and Upselling Product
  • Open and close store Daily bank deposits, balancing and recording on daily sales.
  • Balance daily and weekending sales books Prepare large bank deposits Supervise employees Perform customer service
  • Place all merchandise orders Bank deposits Payroll Processing of paid in and paid out accounts
  • Make daily bank deposits, accepting customer payments.Manage customer accounts and ensure that payments are made in a timely manner.
  • Set up displays -Extensive customer service -Balance accounts -Daily bank deposits -Greeted customers -Answered phones

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13. High Volume

high Demand
Here's how High Volume is used in Floor Manager jobs:
  • Supervised a team of 6.-Top salesman 3 years in a row.-High volume monetary exchange.-Over inventory and ordering
  • Manage a high volume restaurant while improving all controllable cost thereby maximizing financial performance.
  • Led daily FOH operations and planning activities to build profits for high volume, seafood restaurant designed to seat 260 customers.
  • Oversee a staff of up to 8 in conjunction with tending the bar, in a high volume local brewery.
  • Trained new employees, took inventory, managed FOH and served in high volume pub until it was closed in 2015
  • Provide five-star, five diamond experience to a high volume of guests (5,500 - 7,200) each night.
  • Managed the receiving, picking, and shipping functions for a high volume, fast paced distribution center.
  • Conduct daily in store sales to promote good distribution and put out high volume of all merchandise.
  • Work efficiently behind the bar and on the floor in a high volume, fast paced environment.
  • Managed operations of high volume restaurant ($1.5M), and staff of over 50 employees.
  • Manage and provide direct assistance to credit representatives for underwriting decisions within a high volume call center.
  • Oversee sales team of 25 sales people in a high volume dealer / used car dept.
  • Supervised daily and nightly operations of a high volume, fine dining restaurant in Downtown Seattle.
  • Assisted customers with inquire regarding their accounts, handled high volume inbound and outbound phone calls.
  • Organized seating at a high volume (450 people a day) Breakfast and lunch restaurant.
  • Managed a team in the stockroom and on the floor of a high volume visual location.
  • Directed a staff of 150 to 200 casino employees in a high volume gaming environment.
  • Managed a team of 42 employees for high volume internet and website sales and management.
  • Managed operations of a high volume two restaurants and organized staff of over 160 employees.
  • Managed at two location for this high volume casual dining group, supervised 40-50 employees.

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14. Company Policies

high Demand
Here's how Company Policies is used in Floor Manager jobs:
  • Maintained and Reviewed data obtained during all quality assurance activities to confirm consistency with company policies and procedures.
  • Exercised control over work operations involving twenty-five to forty-plus employees with adherence to company policies and procedures.
  • Instructed staff in company policies/procedures and daily requirements, including production and account work.
  • Resolved customer concerns ensuring customer satisfaction, while supporting company policies.
  • Trained new hire classes consisting of 15-30 employees on company policies, procedures, sales cycle, process and company expectations.
  • Ensured that all staff is aware of the company policies that they understand and comply with the rules and procedures.
  • Ensured staff operated with company policies and complied with fire, health, safety, and hygiene standards and regulations.
  • Identify Client solutions ensuring staff comply with all company policies, processes and procedures and addressing any shortfalls.
  • Communicated weekly with several tiers of management in relation to training and suggested changes to company policies.
  • Oversee front of house employees to ensure compliance with company policies, regulations and food safety guidelines.
  • Implemented company policies to achieve superior customer service, worked on lay outs and sale promotions.
  • Demonstrate ability in managing people and work including planning schedules, priorities and enforcing company policies.
  • Complied with company policies, practices and procedures and communicates all changes to team members.
  • Assist in training employees in company policies and procedures and best practice sales tactics.
  • Train new associates on up-selling, check out, and various company policies.
  • Interviewed, hired and trained all personnel in company policies and procedures.
  • Hired and trained new associates to align with company policies and products.
  • Supervised personnel to make sure they adhered to company policies and training.
  • Trained new employees in all areas of company policies and procedures.
  • Support company policies and decisions with the highest level of discretion.

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15. Special Events

average Demand
Here's how Special Events is used in Floor Manager jobs:
  • Developed visual merchandising programs, seasonal promotions, special events and other marketing promotions that significantly increased sales.
  • Coordinate between management, staff and event promoters to execute day-to-day operations, reservations and special events.
  • Planned and executed special events, concerts, promotional drawings and marketing advertisement.
  • Assisted Special Events line staff and management operationally and with administrative support.
  • Coordinate arrangements and preparation of physical areas for special events.
  • Monitored and oversaw procedures and safety for special events.
  • Provided marketing and advertising ideas for special events.
  • Maintained entire property including decorating for special events.
  • Worked alongside catering manager with special events.
  • Promoted and advertised special events.
  • Scheduled employees, entered and received purchase orders, booked special events, coordinated staff training, reviewed end of night reports
  • Designed menu, writs bands for age verification and stamp for re-entry as well as event fliers for special events.
  • Worked with patrons on creating special events and private parties with catering in restaurant lounge, generating greater overall sales.
  • Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
  • Worked closely with Executive Chef in planning special events, as well as overseeing catering functions and VIP clientele.
  • Informed guests about special events and product promotions, programs and activities over the phone and in person.
  • Schedule staff; supervise the set-up of the restaurant and up to five banquet rooms for special events.
  • Started the first Wedding Expo on the Outer Banks, Marketing the restaurant for weddings and special events.
  • Planned, organized, and arranged all special events, promotional programs, and advertisement in dining hall.
  • Arranged and executed special events; from outside catering, guest lists, check in and security.

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16. FOH

average Demand
Here's how FOH is used in Floor Manager jobs:
  • Ensured food and beverage quality, presentation and sanitation to meet standards following NYC State Health codes for FOH and BOH.
  • Create guidelines for each position FOH started with greeting and finishing with guest leaving, highlight mandatory and necessary aspects.
  • Maintained and ran all FOH operations including but not limited to: Hiring and training all servers and hostess staff.
  • Implemented Liquor Awareness class every year for all FOH employees- perfect record with undercover sting operations.
  • Maintain efficient Front-of-the-House (FOH) personnel scheduling achieving FOH labor at 6.75%.
  • Assist with service on the floor, greet high-end clientele, communication between BOH/FOH.
  • Coordinated with the General Manager to create incentive programs for the FOH staff.
  • Acted as a liaison between upper management and the FOH staff.
  • Directed the day to day FOH operations of the restaurant.
  • Created and developed a training manual for all FOH staff.
  • Developed training materials and operating procedures for all FOH Staff.
  • Supervised FOH staff focusing on team leadership and incentive motivation.
  • Inventory FOH supplies; purchase/order supplies as needed.
  • Performed all positions in front-of-house (FOH).
  • Create cleaning schedules for all FOH staff.
  • Acted as FOH/BOH liaison with former Exec.
  • Hired, trained and supervised FoH staff.
  • Developed and implemented FOH training program.
  • Solve any FOH guest problems or issues
  • Handled FOH staff and service.

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17. Product Knowledge

average Demand
Here's how Product Knowledge is used in Floor Manager jobs:
  • Shared product knowledge with customers, maintained friendly and professional customer interactions.
  • Provided exceptional client experience through relationship building and product knowledge.
  • Provided excellent product knowledge and a quality dining experience.
  • Have excellent product knowledge to ensure customer satisfaction.
  • Managed 5-7 employees daily, open/closed the store, customer service, and advanced product knowledge in feed and animal supplies.
  • Confer with clients to discuss their options and goals to guide customers in making product purchases through sharing of product knowledge.
  • Utilize exceptional customer service skills, sales techniques, and product knowledge to assist customers in selecting the correct merchandise.
  • Trained new hire salesmen on product knowledge, the steps to a sale, and how to finalize paperwork.
  • Offer extensive product knowledge of outdoor clothing and gear, advising customers on item selection and finalizing sales transactions.
  • Cross train leadership and associate on product knowledge, quality issues, and any other product information necessary.
  • Set the standard for customer service by demonstrating professionalism and product knowledge to exceed the customers' expectations.
  • Performed all aspects of hairdressing, salon management on a skill training level and product knowledge training.
  • Trained, encouraged, coached, motivated and developed staff on product knowledge and selling techniques.
  • Enhance customers in store experience with professional greeting, product knowledge, and closing technique.
  • Provide strong product knowledge to customer service and vendors in regards product quality and standards.
  • Attended product knowledge meeting to better understand the features and benefits of our products sold.
  • Maintain product knowledge and train staff on these products in order to better serve customers.
  • Trained new employees in product knowledge, computer programs, and policy and procedures.
  • Maintained department and product profitability through research, strong product knowledge and training.
  • Developed staff's skills in customer service, sales, and product knowledge.

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18. Staff Members

average Demand
Here's how Staff Members is used in Floor Manager jobs:
  • Supervised staff members and monitor overall job performance to ensure accuracy and adherence to standards and specifications.
  • Motivated other staff members to achieve a high level of productivity and customer satisfaction.
  • Promoted many staff members into management including 2 into executive positions.
  • Delegate responsibilities to appropriate staff members.
  • Trained staff members to increase revenues with suggestive selling and maintained excellent communication lines with owners, co-workers, and guests.
  • Oversee other employees by implementing company polices, goals, objectives, and procedures, conferring with staff members as necessary.
  • Train new staff members teaching them how to interact with our customers and how to introduce our specialty food.
  • Monitored staff members for strengths and weaknesses and helped lead by example when and if team needed it.
  • Directed staff members with responsibilities for assisting customers and monitoring more than 300 vehicles entrusted to the hotel.
  • Oversee front of house staff, and assigning daily duties for both morning and nighttime staff members.
  • Arranged staff schedules, trained new staff members, restocked sales floor and handled all cash deposits.
  • Recruited and trained new staff members, supervised and monitored employees in all facets of daily operations.
  • Provide assistance and guidance to all staff members including wait staff, cook staff and busboys.
  • Motivate staff members and promote a positive, cooperative work environment between staff and management staff.
  • Provided feedback, coaching and counseling to serve staff members on a consistent and regular basis.
  • Set retail goals for staff members and coached those who needed help to achieve those goals.
  • Communicated monthly sales goals, product details and new product information to all staff members.
  • Created Employee Profile board to share staffs interests and encourage social interaction between staff members.
  • Hired, trained and directly supervised 20 staff members (consistently ensuring low turnover).
  • Assigned tasks to staff members to ensure that all in-store procedures were carried out.

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19. Phone Calls

average Demand
Here's how Phone Calls is used in Floor Manager jobs:
  • Answered all telephone calls immediately and courteously.
  • Monitored telephone calls for quality assurance.
  • Answered customer telephone calls for reservations.
  • Greeted people coming in Answered phone Took messages, and directed the phone calls to the correct staff member.
  • Place telephone calls to selected clientele to inform them about the families of fallen officers while on duty.
  • Delegated over 10,000 daily incoming phone calls to sales associates based on sales person productivity and call hits.
  • Helped in the kitchen area preparing and delivering food, handled phone calls as well as a register.
  • Provided Quality Assurance recording and listening to phone calls, helping to encourage employee when assistance is needed.
  • Screen telephone calls from consumers to Section Chief and direct to appropriate team leaders when necessary.
  • Managed phone calls, handled shipping & receiving packages for UPS, FedEx, and USPS.
  • Served tables, bar tended, answered phone calls, handled transactions, and cleaned.
  • Answered phone calls in a heavy volume environment and scheduled appointments according to client specifications.
  • Balance staff flow, answer phone calls, assist customers when its check out time.
  • Respond to emails and phone calls as well as face to face customer interaction.
  • Answered phone calls, handled reservations, and provided information about memberships and facilities.
  • Handle administrative tasks like answering phone calls, making appointments and receiving payments.
  • Monitored phone calls, handled own accounts and collections; continuously Top Collector.
  • Organize front of store, answer phone calls, sort and buy clothing.
  • Answered phone calls and coordinated daily appointments by cross referencing personnel schedules.
  • Answer all incoming phone calls and provide personal assistance to each guest.

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20. Data Entry

average Demand
Here's how Data Entry is used in Floor Manager jobs:
  • Collaborated with back-office operations in regard to data entry, trade reconciliation and customer services.
  • Process which included all data entry, shipping process, creating expedite orders, and maintaining the files (MRP).
  • Completed billing, routing, data entry, printed labels, produced hang tags for GOH and inventory
  • Organize and file company mail, data entry, inventory, count new shipment.
  • Processed payrolls and data entry into quick books, accounts receivable, accounts payable.
  • Completed credit checks using all credit bureaus and data entry of client information.
  • Assist with end of day paperwork and cash room data entry.
  • Hired, fired and direct supervision of Data Entry and Receptionist.
  • Assisted in the POS and inventory software set-up and data entry.
  • Completed daily reports and data entry for supervisors.
  • Correct and resolve any data entry for shipping.
  • Assisted GM with ADP payroll data entry.
  • Helped with inventory data entry and tagging.
  • Order Selector - Loader - Data entry & inspection
  • Provided quality customer service Assisted vendors Inventory data entry Purchase orders Rental intake
  • Rick Gramlin Shipping and Receiving Manager Clarksburg, MA 01247 Data Entry Clerk

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21. Inventory Management

average Demand
Here's how Inventory Management is used in Floor Manager jobs:
  • Managed inventory with focus on minimizing inventory management costs at the same time ensuring ample availability to deliver every client order.
  • Inventory management that included meeting with various department leaders to discuss and track each department output and scheduling production needs accordingly.
  • Key member on the development team responsible for significant enhancements to the in-house centralized inventory management and replenishment software.
  • Inventory management and record keeping, developing receiving procedures to ensure count accuracy, correct pricing and labeling.
  • Conducted inventory management with kitchen staff and coordinated delivery status with equipment vendors for periodic maintenance.
  • Maintained just-in-time inventory management, reducing budget and expenses, minimizing costs and maximizing profitability.
  • Provided detailed cash reports/drawer counts and assisted with rotating menu implementation & bar inventory management.
  • Inventory management, employee hiring and management, database management.
  • Assisted in inventory management to maximize sales potential.
  • Automated inventory management and daily financial summation.
  • Conduct inventory management and control.
  • Escort and welcome guests upon arrival, and assist the front office in room blocking and inventory management.
  • Inventory Management with replacement devices for replacements and maintain all devices are returned within set time period.
  • Assisted in inventory management (80K-100K titles) including ordering, receiving, and restocking items.
  • Provided on site customer service, all marketing functions, and complete inventory management.
  • Worked with outside vendors to acquire new products and implement new inventory management systems.
  • Managed staff scheduling, inventory management, payroll and customer service.
  • Oversee inventory management process, software procurement, and SharePoint program.
  • Perform all aspects of inventory management for entire store.
  • Inventory Management and Event Planning.

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22. Private Parties

average Demand
Here's how Private Parties is used in Floor Manager jobs:
  • Catered private parties where I handled communications with clients providing impeccable presentations.
  • Coordinated, booked, and staffed all private parties and Major Corporate function.
  • Supervised all dining room related issues during regular service and private parties.
  • Planned and coordinated extensive events, including corporate luncheons and private parties.
  • Managed 8 employees, and set up private parties and corporate events.
  • Create personal relationships with guests to increase opportunity for hosting private parties.
  • Customize private parties including creating menus & arranging for banquet staff.
  • Set up for special event banquets, catering for private parties.
  • Coordinated all private parties and quoted coordinated menus with the chef.
  • Created, promoted and managed upcoming bar events and private parties.
  • Set up and hosted private parties of up to 100 people.
  • Handled all aspects of private parties upon the owners request.
  • Experience with wine dinners and private parties.
  • Captain for private parties and banquets.
  • Hosted banquets and private parties.

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23. Retail Store

average Demand
Here's how Retail Store is used in Floor Manager jobs:
  • Purchased and controlled inventory in a large retail store with over one million dollars per year gross volume.
  • Purchased fashion accessories, beauty, sundry, and alcohol products for the Sundry and Retail stores.
  • Screen, hire and train new employees for opening of a new 20,000 square foot retail store.
  • Oversee operation of retail store producing $15M in annual revenue.
  • Managed customer traffic at a Verizon Wireless retail store.
  • Manage a retail store employing 10+ workers.
  • Supplied the retail store on the premises.
  • Ordered all supplies necessary for production and retail sales Ran the retail store front and shipping department.
  • retail store activities and accelerating the business growth.
  • Helped maintnain opperation and invintory control for two major retail store.

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24. Service Standards

average Demand
Here's how Service Standards is used in Floor Manager jobs:
  • Provided strategic, operational and fiscal leadership and maintained national presentation/service standards in all assigned departments.
  • Assisted upper management with enforcing employee expectations and maintained customer service standards.
  • Managed restaurant and delivered exceptional food quality and service standards.
  • Maintained outstanding customer service standards.
  • Prepared and completed action plans as well as implemented production, productivity, quality, and customer-service standards.
  • Engage with all customers to ensure service standards are met and if needed recover a poor experience.
  • Increased customer satisfaction by 20% through strong training focused on consistent adherence to customer service standards.
  • Manage, train, and schedule rosters for restaurant and service standards, Waiters and bartenders.
  • Designated tentative table reservations to ensure service standards are met within time constraints.
  • Implement corporate policies, procedures, and service standards in conjunction with management.
  • Use prior knowledge from the casino floor to enforce new service standards.
  • Maintained service standards for jackpots, cash exchanges and other financial transactions.
  • Implemented new service standards after Best Buy purchase was completed.
  • Ensured that food quality and service standards were consistently met.
  • Created and developed programs to maintain proper service standards.
  • Ensured quality levels and service standards.
  • Performed checkouts for servers and bartenders * Maintained exceptional customer service standards in a restaurant/lounge environment
  • Lead and motivate servers throughout the day Ensure quality of food standards Implementing customer service standards throughout the restaurant Develop customer relations
  • Provided caf guests with attentive service while monitoring service standards of all caf staff.

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25. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Floor Manager jobs:
  • Support Head Manager with employee training program, processing bi-weekly schedules, and oversee all the day-to-day restaurant tasks.
  • Planned multiple weekly schedules for different positions within the restaurant, and analyzed variances throughout the week.
  • Completed daily revenue reports, coordinated weekly schedules and semi-monthly payrolls for over 20 employees.
  • Create weekly schedules for multiple locations to maximize the talent and profitability of the staff.
  • Organized weekly schedules to satisfy both the employees and the ownership.
  • Created weekly schedules for management and sales people.
  • Created weekly schedules according to forecast.
  • Create weekly schedules for FOH employees.
  • Completed and assigned weekly schedules.
  • Generate Bi-weekly schedules for employees.
  • Set weekly schedules and organized trainings, and assist with general floor supervision of all programs.
  • Supervised all floor staff Produced weekly schedules against projected sales Conducted quarterly alcohol service class Created individual performance appraisals
  • Monitor weekly schedules Manage cash flow Helped building customer relationship

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26. Floor Operations

average Demand
Here's how Floor Operations is used in Floor Manager jobs:
  • Consulted with retail management on floor operations and consolidation.
  • Managed servers and floor operations to ensure customer satisfaction.
  • Managed daily casino floor operations.
  • Directed floor operations on the Commodities Exchange Center for the then largest privately held commodities clearing firm in the US.
  • Managed the day to day floor operations in conjunction with the department supervisors and event staff.
  • Controlled floor operations, monitoring positions, checking outstanding options statuses, and resolving system failures.
  • Managed Grain Floor and Co-Managed CBT Financial Floor operations servicing professional and retail clients.
  • Manage and delegate floor operations through which great leadership and communication skills have developed.
  • Train Educators in performance floor operations, point of service system and classroom management.
  • Run the daily floor operations with used & new car managers.
  • Manage and oversee floor operations of over 30 staff nightly.
  • General floor operations usher, security and service to the client
  • Oversee day to day Floor Operations when Manager on Duty.
  • Manage daily floor operations, common and ground areas.
  • Oversee floor operations of a busy country store.
  • Managed floor operations of 10+ employees daily.
  • Tasked with controlling and maintaining floor operations.
  • Ensured smooth front-of-house floor operations.
  • Managed all floor operations at the kitchen showroom including showroom display designs, shipments Evaluate effective sales interactions with customers
  • Acted as primary manager for floor operations: Customer care Employee oversight Checking inventory Product development and displays.

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28. Front Desk

average Demand
Here's how Front Desk is used in Floor Manager jobs:
  • Maintain the cleanliness of the facility to include; front desk, offices, locker rooms, common areas and restrooms.
  • Monitor daily arrivals and departures and work closely with the Front Desk in minimizing the queue and guest wait times.
  • Front Desk Manager: Weekly schedules, Ordering of Supplies such as Shoes, Socks, and promotional brochures.
  • Work closely with front desk and VIP manager to ensure special accommodation request are meet in timely manner.
  • Managed the front desk, maintaining current member accounts, greeting members and guests, collecting fees.
  • Promoted to Floor Manager within 3 months - worked front desk, table and bar service.
  • Front desk in charge of 10 employees to included hostesses, carry out crew.
  • Trained to handle all activities and tasks related to front desk reception.
  • Updated and monitored patient flow while working as clinic front desk representative.
  • Provide front desk support including scheduling as well as cleaning and stocking.
  • Covered the front desk and provided reception support as needed.
  • Managed a team of 20 professionals and front desk staff.
  • Train new employees on salon software and front desk procedures.
  • Communicate with housekeeping manager, front desk and office coordinator.
  • Rotate between front desk management and my personal guests.
  • Managed all aspects of salon floor and front desk.
  • Assist front desk with arrivals and departures issues.
  • Assisted ongoing training for all front desk staff.
  • Started as a front desk manager.
  • Assist front desk with daily task.

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29. New Merchandise

average Demand
Here's how New Merchandise is used in Floor Manager jobs:
  • Organized the delivery of new merchandise and execute the selection process of the donated merchandise operations.
  • Track inventory and order new merchandise to keep store up to date on the latest toys.
  • Worked with restock team and was in charge of tagging incoming items and ordering new merchandise.
  • Mapped out floor moves to plan for new merchandise Promoted to manager after 18 months
  • Stock my assign section with new merchandise, and kept area neat and clean.
  • Process new merchandise shipments and maintain current merchandise and marketing.
  • Created floor layouts to drive new merchandise sales.
  • Pushed new merchandise to the sells floor promptly.
  • Decided where all new merchandise will go.
  • Process and sensor all new merchandise.
  • Organize and present new merchandise meetings.
  • Received and catalogued new merchandise from factories, and supervised transfer of merchandise between stores.

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30. Company Standards

low Demand
Here's how Company Standards is used in Floor Manager jobs:
  • Worked directly with store manager to ensure all visual merchandising directives and product presentation was implemented according to company standards.
  • Secured money, store, and ensured closing duties were completed according to company standards at the end of business day.
  • Interviewed, hired, and trained all front-of-house employees to ensure company standards were understood and met at all times.
  • Lead morning meetings to inform associates of daily statistics, new policies and review company standards.
  • Work closely with quality assurance department to ensure all guideline are with held to company standards.
  • Ensured that the entire store complied with specific company standards regarding store appearance and customer service.
  • Completed final audit of product and checked off that it was up to company standards.
  • Inspected the work of each room attendant to ensure that they are meeting company standards.
  • Developed the ability to recruit as well as successfully train employees according to company standards.
  • Seated guests and presented the menu and any special seats according to company standards.
  • Delegated responsibilities and tasks to sales associates in order to meet company standards.
  • Give team recognition, Lead by example always by company standards and policy.
  • Perform all duties within store brands, following or exceeding company standards.
  • Maintained and held team members responsible for all company standards.
  • Maintained company standards and assisted with any on-site HR issues.
  • Worked with employees to insure they maintained high company standards.
  • Ensured employee compliance with FDCPA guidelines and company standards.
  • Monitor and maintain policies and procedures to company standards.
  • transferred products between stores, made deposits, accountable for store bank and ensuring everything was done to company standards.
  • Acted as human resources, by assuring timecards, and business actions were correct and to company standards.

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31. Loss Prevention

low Demand
Here's how Loss Prevention is used in Floor Manager jobs:
  • Trained associates on company expectations regarding merchandising, loss prevention awareness and customer service.
  • Ensured standards were consistently maintained and participated with loss prevention, merchandising and scheduling.
  • Protected company assets by teaching/ practicing loss prevention techniques.
  • Audited inventory for loss prevention through restocking.
  • Monitor daily store activities including opening and closing, visual aspects, safety issues, and loss prevention.
  • Worked directly with Loss Prevention to drive margin of loss on my floor to below company average.
  • Selected appropriate techniques to minimize loss, such as; avoidance and loss prevention and reduction.
  • Ensured associates follow all safety and loss prevention guidelines as outlined as by the corporate offices.
  • Watched for and recognized security risks and loss prevention and understand how to prevent these situations.
  • Educate our Cast Members on Loss Prevention and create methods to prevent future loss.
  • Managed Book and Video departments, sales, loss prevention, promotions.
  • Partnered with loss prevention teams to reduce department shrink by 50%.
  • Assist in loss prevention interacting with law enforcement when necessary.
  • Engaged in Loss Prevention duties on daily basis.
  • Assisted Loss Prevention with tag placement on merchandise.
  • Inventory spread sheets and loss prevention.

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32. VIP

low Demand
Here's how VIP is used in Floor Manager jobs:
  • Provided on-site VIP technical support for immediate resolution.
  • Maintain all VIP'S profile confidential at all times and ensure that our security team is well informed of paparazzi procedures.
  • Interacted with all customers and make sure they had a satisfactory experience, always striving to build bonds with VIP customers.
  • Provided specialized security for VIP customers and maintained watchful diligence on over 50+ employees in a high risk environment.
  • Provided VIP guests with excellent customer service and assistance through their entire event experience from beginning to end.
  • Acted as VIP Liaison for all celebrity and VIP guests visiting including handling security and all special requests.
  • Created servers and VIP hosts sections at the start of each shift and monitoring throughout the night.
  • Manage VIP and Celebrity opportunities, which resulted in an increase of repeat, high-end clientele.
  • Inspect all VIP arrivals, including owners, penthouse guests, and high profile arrivals.
  • Handle all VIP aspects of the club while building a relationship with all VIP clientele.
  • Recognize and cultivate regulars as well as VIPs to increase the number of repeat guests.
  • Hosted VIP Clientele, and implemented attentive customer service principles for all patrons.
  • Checked email for VIP arrivals or any useful and or beneficial information.
  • Prepared and serviced guestrooms for VIP and large group arrivals.
  • Provided exceptional customer service to VIPs and corporate clients.
  • Completed tasks per customer serving every customer as VIP.
  • Oversee inspection of Showrooms, Incoming VIPs room.
  • Implemented a VIP program for current resort.
  • Manage 8 employee's Negotiate deals on new and used Motorcycles Sell VIP programs and extended warranties
  • Monitor housekeepers, monitor scheduling, monitor supplies, work with vip, guest, coordinators

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33. Special Orders

low Demand
Here's how Special Orders is used in Floor Manager jobs:
  • Developed and implemented an inventory system for tracking special orders.
  • Requisitioned, tracked and delivered customer special orders.
  • Assisted customers in placing special orders for large scale events such as communions, christenings, graduations, and birthday parties.
  • Assisted customers with any and all Jewelry needs, purchases, special orders, custom jobs, repairs, layaway/financing.
  • Ordered store products/ special orders for customers, health and beauty, herbs and vitamins, and health food.
  • Opened and closed the store when scheduled to, handled monies, special orders for customers.
  • Handled special orders and worked with customers to achieve their goals.
  • Satisfied the demands of customer special needs (special orders).
  • Maintain daily data worksheets including daily sales and special orders.
  • Assisted customers with purchases, questions, and special orders.
  • Handled all customer service repairs and special orders.
  • Inventory and weekly/special orders for chemicals and parts.
  • Place and follow up on customer special orders.
  • Learned to process shipment and full special orders.
  • Handled complaints, compliments, and special orders.
  • Placed special orders for merchandise.
  • Manage special orders and repairs.
  • Service desk: special orders, help customers in all departments within the store, buildingestimates.
  • Assisted students in locating books for their corresponding courses Packaged and shipped special orders for professors and students Restocked as needed

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34. Staff Training

low Demand
Here's how Staff Training is used in Floor Manager jobs:
  • Create staff check lists, define, and structure all scope of work, in addition to staff training.
  • Assisted in the hiring, staff training, food menu descriptions, decor and set up or the restaurant.
  • Envision and execute staff training, product inventory, sanitation policy, and other leadership responsibilities, as needed.
  • Oversee all front and back of house staff training; providing monthly reports to corporate head of training.
  • Initiated changes in merchandising, styling, and staff training to further improve the business.
  • Partner in cost management, customer service, and staff training.
  • Conducted staff training for production enhancement and new releases.
  • Conducted staff training and weekly meetings to ensure efficiency.
  • Staff training on upcoming events and new programs.
  • Answered phones, table service, food management, staff training Other Experience
  • Provided staff training, education, and supervision.
  • Inventory Staff training Cost controlling Guest Satisfaction, floor management

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35. Stock Levels

low Demand
Here's how Stock Levels is used in Floor Manager jobs:
  • Managed stock levels and ensured proper inventory control.
  • Created daily warehouse order system for high turn products, increasing stock levels, warehouse efficiency and sales.
  • Created and maintained OTB to optimize stock levels, significantly decreasing markdowns and improving sell through.
  • Evaluate stock levels and assortments to ensure they are appropriate to store demographic and sales trend.
  • Keep up with store organization; check stock levels and order supplies and merchandise.
  • Maintained merchandise and stock levels throughout store Ordered stock for each individual dept.
  • Managed stock levels and making key decision about stock control and ordering.
  • Managed weekly order placement with suppliers to maintain sufficient stock levels.
  • Control day-to-day operations by scheduling shifts and maintaining stock levels.
  • Maintain stock levels and insure all available stock was worked.
  • Checked stock levels and ordering supplies.
  • Decide the re-order stock levels.
  • Accounted for appropriate stock levelsTrained and supervised telephone representatives
  • Supported day-to-day operations including: inventory stock levels/ maintenance, food prepping, and transactional processes.
  • Managed the store's stock levels Made key decisions about stock level and stock control.
  • Maintained stock levels and communicated reorder timeframes and quantities to the owner.
  • Inventory control, counts of inventory, stock levels.Freshness of product.
  • Merchandised and filled stock levels on floor as needed 9.
  • Trained Staff Monitoring Stock Levels Supervising Staff Stores open/closed at specific times Cleaning Stores

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36. Customer Orders

low Demand
Here's how Customer Orders is used in Floor Manager jobs:
  • Managed high profile department charged with fulfilling customer orders.
  • Take customer orders and place them into the computer make sure the customers are having a great time.
  • Hired and managed 20 employees; supervised 40 independent executing brokers to fill customer orders.
  • Take customer orders and input them into the computerized order system to be served.
  • Cut an array of species of fish to precise weights depending on customer orders.
  • Executed Institutional, firm, and customer orders in OEX pit.
  • Communicated with the central office concerning status of customer orders.
  • Processed customer orders, book reservations, and mail orders.
  • Prepare and verify customer orders pending pick-up.
  • Brokered customer orders in open outcry markets.
  • Entered customer orders and served as cashier.
  • Pull phoned in customer orders.
  • Handled customer orders at trading desk with approximately 500k daily share transactions
  • Handled all shipping and receiving of customer orders and inventory Maintained regular correspondence with large volume of schools in the county
  • Store, package and ship customer orders.Prepare for shipment.
  • Maintained records of customer orders and related sales.
  • Prepare, package, stock, store and display merchandise appropriately Order products from authorized vendors Fill customer orders Maintain proper sanitation

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37. Performance Reviews

low Demand
Here's how Performance Reviews is used in Floor Manager jobs:
  • Conducted performance reviews and made recommendations regarding corrective actions and dismissals.
  • Contributed to the hiring/retention decisions, performance reviews and incentive programs.
  • Participated in employee performance reviews and counseling
  • Scheduled vacations and conducted performance reviews.
  • Provide and document performance feedback through side-by-side coaching, performance reviews, goal setting, quality monitoring, and deficiency management.
  • Provide initial and ongoing training to department managers, sales associates and counter managers; write and perform associate performance reviews.
  • Set up work schedules, conduct interviews, hire and fire new employees along with conducting yearly employee performance reviews.
  • Managed staff including, co-interviewing and co-hiring new staff, conducting performance reviews, and providing on the job training.
  • Conducted remote and side-by-side quality monitoring, goal setting, one-on-one's and performance reviews on statistics.
  • Hire, train, and conduct performance reviews with 70 direct reports with wage considerations.
  • Monitored and reported information for performance reviews and communicating goals to the team.
  • Conduct employee performance reviews, and follow up on employee s development.
  • Conducted mandatory by-weekly performance reviews for a staff of 35 plus employees.
  • Manage human resources including hiring, training, performance reviews and termination.
  • Complete performance reviews and feedback for Team Leaders and General Laborers.
  • Conduct employee reviews including 90-day, 120-day and annual performance reviews.
  • Conducted training, performance reviews, disciplinary procedures, and terminations.
  • Conducted performance reviews and evaluations to rate employee job performance.
  • Review and approve all Data Collector performance reviews.
  • Perform monthly and Yearly performance reviews.

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38. Staff Scheduling

low Demand
Here's how Staff Scheduling is used in Floor Manager jobs:
  • Created and implemented strategic staff scheduling to reduce labor cost and increase customer satisfaction.
  • Maintained staff scheduling to reflect productivity targets.
  • Orchestrated daily staff activities, including training, organized and maintained staff scheduling.
  • Coordinate staff scheduling and ensure that all areas of venue is covered.
  • Assisted in the management and distribution of weekly staff scheduling.
  • Staff scheduling for up to 100 front of house associates.
  • Staff scheduling, equipment and supply management.
  • Conducted staff scheduling of 60 employees.
  • staff scheduling, supervised employees; 5 bartenders and 2 bar-backs, responsible for ordering, receiving and account payable.
  • Supervised wait, host and bar staff, staff scheduling, training, banquet functions, ordering, and inventory.
  • Staff scheduling Provided excellent service and developed a loyal clientele.
  • Gained experience in management Implemented problem solving on multiple projects Supervised all aspects including public safety, information desk, staff scheduling
  • Handled all payroll Receiving and accounts payable Staff scheduling

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39. Greeting Customers

low Demand
Here's how Greeting Customers is used in Floor Manager jobs:
  • Perform customer service, including greeting customers, taking food orders, serving food, and cash register operations.
  • Managed customer service duties, planning menus, greeting customers, and taking complaints.
  • Provided excellent customer service including; greeting customers, suggestive selling and engagement to increase the overall experience for our customer.
  • Handled promotions (Letters, post cards, daily sales calls and immediately greeting customers as they walked in.)
  • Provided customer service while greeting customers and serving soup using preferred sales techniques.
  • Delivered excellent customer service by greeting customers and assisting them with their shopping experience.

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40. Floor Plans

low Demand
Here's how Floor Plans is used in Floor Manager jobs:
  • Collaborated with managers to create menu, train staff, develop floor plans, build guidelines and program POS System.
  • Answered calls, took to go orders, and mapped out floor plans in a high volume downtown restaurant.
  • Designed floor plans for clothing designs * Cashiering and Customer Service * Balanced cash at the end of the shift
  • Develop all floor plans and detailed staff plans to facilitate staff accordingly for each banquet or special event.
  • Analyzed and produced floor plans daily to maximize occupancy and minimize costs, while solving customer issues.
  • Inventory, ordering, certifications, scheduling, floor plans, administrative duties, time sheets.
  • Monitor trends from previous weeks to create schedules/floor plans and meet labor goals.
  • Prepared floor plans and managed front of house for high volume dining shifts.
  • Create and control all floor plans for merchandise by season and demand.
  • Manage all reservations and develop all floor plans and sections for staff.
  • Mapped table floor plans based on daily guest reservations and walk-ins.
  • Set monthly merchandising floor plans per corporate and built bi-weekly schedule.
  • Created daily floor plans for employees for optimal efficiency.
  • Create assigned floor plans and delegate to staff.
  • Completed store floor plans and floor moves.
  • Developed floor plans and three-dimensional displays of product to maintain store image and to maximize sales and profit.
  • Supervised nightclub operations set up, pre shifts, floor plans, and scheduling.
  • Review Exhibitors Services Manual, ensure event venue floor plans and blueprints are correct.
  • master: Lead and coordinate event installation and dismantling, including reviewing exhibit orders and floor plans.

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41. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Floor Manager jobs:
  • Prepared operational schedules Planned production operations, established priorities Resolved operational, manufacturing and maintenance problems to ensure compliance and standards
  • Facilitate bi-monthly and monthly vendor meetings, collaborating with other departments to ensure compliance with all SLA's requirements.
  • Interacted with traders and Clearing to ensure compliance with company, exchange, and government regulatory agencies.
  • Provide backup to employees, coordinate with store managers to ensure compliance with company standards.
  • Managed staff of 43 stylists plus other providers to ensure compliance with state regulations.
  • Monitored casino floor, observing customers and employees to ensure compliance with
  • Defined quality control points and ensure compliance.
  • Adhere to regulations of health department and ensure compliance with alcoholic beverage regulations.
  • Maintain procedures to keep high levels of customer satisfaction Ensure compliance with safety and security policies and proceduresa.
  • Inspected workers to ensure compliance with afety standars.
  • Hire, train, and evaluate staff Ensure compliance to Food Safety Guidelines Ensure compliance to OSHA Guidelines Cash Control

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42. Conflict Resolution

low Demand
Here's how Conflict Resolution is used in Floor Manager jobs:
  • Facilitated problem-solving meetings to train employees in customer communication and conflict resolution in the work environment.
  • Implemented conflict resolution techniques with aggressive customers.
  • Applied customer service principles as well as conflict resolution guidelines, and the maintaining of secure procedures for each related department.
  • Specialized training of new associates including: conflict resolution, service standards, wine service, beverage service, sexual harassment.
  • Directed daily activities of 13 stylists including quality control, customer issues and concerns, and internal conflict resolution.
  • Performed customer service conflict resolution, and performed all campus manager responsibilities in the absence of the campus manager.
  • CONFLICT RESOLUTION STRATEGIES: Resolved customer service issues/problems expediently to maintain order and negotiate fair and beneficial outcomes.
  • Involved in all aspects of team management, including schedule management, conflict resolution, evaluation and recognition.
  • Assisted clients with conflict resolution, personal concerns, and referral to outside resources.
  • Perform conflict resolution when shipping errors occur.
  • Assist in hiring, training, and administering policies and procedures Assist in conflict resolution regarding office disputes or customer/consumer complaints.
  • Developed junior managers through proper training and education in regards to conflict resolution, guest complaints, and employee practices.

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43. Service Staff

low Demand
Here's how Service Staff is used in Floor Manager jobs:
  • Interview, select, train, supervise, counsel and discipline service staff for the efficient operation of the outlet.
  • Managed a high restaurant/nightclub with monthly sales exceeding $500,000.\Supervised 30 service staff for front of the house.
  • Hired, trained, provided motivational counseling, and monitored the performance of all service staff.
  • Maintained communication between the kitchen staff of twenty employees and a service staff of thirty employees.
  • Assigned service staff to designated floor plan sections according to daily restaurant activity.
  • Establish and train service staff for restaurant and bar located in Point Arena.
  • Hired, trained, managed, developed and motivated all service staffs.
  • Assist service staff in set up and execution of function.
  • Coordinate and direct the service staff during operation hours.
  • Hired, trained and mentored Service Staff.

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44. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Floor Manager jobs:
  • Managed and oversee day-to-day operations of the business* Supervised six employees* Conducted orientation and recruitment of new staff
  • Managed day-to-day operations of Caterpillar shipping floor including outbound truck shipments and rail shipments.
  • Involved in day-to-day operations of customer focused retail hardware store and equipment rental facility.
  • Co-managed all day-to-day operations, including banking and clerical/opening duties as assigned.
  • Supervised work of subordinate staff and managed day-to-day operations.
  • Managed over 30 associates and managed all day-to-day operations.
  • Managed day-to-day operations for the company.
  • Promoted to lead new format, overseeing day-to-day operations, including budgets, planning, forecasting, merchandising and scheduling.
  • Managed the entire wait staff and their day-to-day operations, while serving tables as the demand presented itself.
  • Maintained an efficient sales staff while overseeing the day-to-day operations of a retail sales franchise.
  • Run the day-to-day operations of the kitchen.
  • Direct all day-to-day operations of a multi-million dollar textbook department.
  • Supervised employee orientation, training, scheduling and day-to-day operations, duties and responsibilities in accordance with job descriptions.
  • Assisted the company's Catering Manager in all day-to-day operations in the TO GO operation.
  • Improved spending reports to enhance clarity of expenses and increase efficiency Managed day-to-day operations and developed new business
  • Train employees for all positions Build lasting relationships with customers Manage day-to-day operations of the restaurant

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45. Computer System

low Demand
Here's how Computer System is used in Floor Manager jobs:
  • Complete knowledge of the computer system as well as a basic understanding of how to open and close the establishment.
  • Learned computer systems to efficiently and quickly register students, faculty and staff, and other members.
  • Update back end of computer system as needed for new specials, price changes, etc.
  • Train employees on MICROS computer system resulting in more efficient customer service and inventory management.
  • Count safe, registers and prepare end of day financial reports on various computer systems.
  • Obtain customers information such as name, address, and enter orders into computer system.
  • Mastered the Point of Sale (POS) computer system automated order taking.
  • Utilized advanced computer skills to provide training for integration of two computer systems.
  • Helped with the transition to a new point of sale computer system.
  • Entered data into the computer system for accounts payable department to process.
  • Trained all front-of-the-house staff to use new PosiTouch computer system.
  • Mastered (Micros) computer system for automated order taking.
  • Train new employees on computer system along with financing procedures.
  • Manage company computer systems, includes updates and troubleshooting.
  • Worked with micros computer system * Handled cash drops
  • Utilized computer system to sketch diagrams for customers.
  • Enter new inventory into computer system.
  • Functioned as point person during a computer system migration, demonstrating leadership and providing guidance to the staff on new procedures.
  • Carried out the setting and maintaining operator's schedules Notified CIAV team members regarding status and readiness of CIAV computer systems.
  • Managed the hiring process and handled all related paperwork Updated computer system with new pricing and daily food specials as needed.

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46. Repeat Business

low Demand
Here's how Repeat Business is used in Floor Manager jobs:
  • Resolved food/beverage quality and service complaints, to ensure customer satisfaction and repeat business.
  • Handled guest complaints, created repeat business by developing long-term relationships with regular customers
  • Developed repeat business by establishing close and lasting relationships with guests.
  • Monitored operations of restaurants to increase profitability and maximize repeat business.
  • Provided continued support to previous customers resulting in repeat business.
  • Assessed and improved profitability, including repeat business optimization.
  • Created a bounce back loyalty program to encourage repeat business and tracked results.
  • Provided a quality product and service to ensure repeat business.
  • Ensured positive connections with customers to gain repeat business.
  • Build and maintain relationships with customers for repeat business.
  • Retained a customer base for repeat business.
  • Generated repeat business through building relationships, and customer service Investigated and resolved customer inquiries, and complaints.
  • Recognized by management for providing superior customer service.Created repeat business by developing long-term relationships with customers.

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47. Crew Members

low Demand
Here's how Crew Members is used in Floor Manager jobs:
  • Give direction and encouragement to the crew members that were on my shift, paperwork, cleaning the store every night
  • Served as a shift leader on the floor, organizing and assigning the crew members specific jobs and tasks.
  • Assist crew members, count money tills, set up cash registers, assemble food, bag food, etc
  • Recruited, trained, supervised and scheduled a full working staff of up to 25 crew members.
  • Tracked work production for all crew members, coached and trained to ensure 100% work production.
  • Managed as many as 15 - 20 crew members at a time.
  • Managed a team of two to fourteen crew members at a time.
  • Managed a fluctuating shift of 8-15 crew members per day.
  • Assigned tasks to crew members for daily workable procedures.
  • Mentor new employee and supervise crew members.
  • Manage all crew members on floor.
  • Manage a group of 35 sales crew members, making sure that the crew performed their dutiesassigned and scheduling.
  • Directed crew members and guided switchboard choices Listened to audio levels and switched shots between three cameras
  • Supervised crew members ensuring all orders we made in a timely manner.
  • Maintain weekly schedule for serving, busser and host crew members.
  • Job Duties:* Provide leadership and manage employes/crew members.
  • Supervised crew members in the kitchen and drive-thru area.

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48. Labor Costs

low Demand
Here's how Labor Costs is used in Floor Manager jobs:
  • Trained new employees, creating personnel files and managing schedules, while maintaining labor costs.
  • Prepare weekly work schedules for Front of House staff while taking labor costs into account.
  • Reduced and controlled company expenses by meeting food, liquor and labor costs.
  • Formulated staff plan changes with labor costs and customer needs in mind.
  • Reduced labor costs 33% and increased margins by 16%
  • Controlled labor costs while maintaining excellent service and profit levels.
  • Helped with inventory, purchase, control of labor costs.
  • Decrease food costs and labor costs via varying methods.
  • Handle labor costs, quality control and daily/monthly expenses.
  • Calculated sales and labor costs for restaurant.
  • Tracked employee labor costs and payroll.
  • Decreased labor costs by 9%.
  • Monitored and controlled labor costs.
  • Monitor labor costs and budgeting.
  • Increased efficiency and reduced labor costs by analyzing occupancy data and modifying employee schedulingaccordingly, and reassigning responsibilities to different positions.

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49. Facebook

low Demand
Here's how Facebook is used in Floor Manager jobs:
  • Organized company's social media outlets (Yelp, Facebook, and Twitter).
  • Created and maintained new restaurant menu and Facebook account.
  • Created and maintained Facebook and Foursquare accounts for store.
  • Managed Yelp, Twitter and FACEBOOK social media.
  • Updated our Facebook page with specials and discounts.
  • Executed high-profile events for Facebook, Google.
  • Handle social media content through the business s website along with several other social media technologies such as Facebook and Instagram.
  • Integrated and continuously update company profile by utilizing social media marketing (Facebook, Instagram, Twitter).
  • Brain storming new theme nights Accomplishments Better network trafficking on the Facebook, Instagram and Twitter.
  • Produce informative ad campaigns on Facebook detailing artists scheduled to perform at the venue.
  • Experience with Open Table, and social media posting on Facebook and Instagram.
  • Operate social media coverage for business via Facebook, Twitter, and Instagram
  • Maintained Facebook and Instagram accounts for retail business with three locations.

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50. Weekly Inventory

low Demand
Here's how Weekly Inventory is used in Floor Manager jobs:
  • Performed weekly inventory of alcohol and verified inventory based on weekly itemized sales report.
  • Prepared weekly inventory reports, troubleshoot discrepancies and adjusted errors.
  • Manage and conduct weekly inventory by investigating and resolving discrepancies.
  • Conducted weekly inventory and maintained cost control.
  • Organized and ordered weekly inventory.
  • Handled scheduling and weekly inventory.
  • Prepared weekly inventory statements and purchase orders for new and continuing product.
  • Guided product counts and conducted weekly inventory matching with the computer reports.
  • Conduct weekly inventory of all service wares and coffee.
  • Created weekly inventory to track product more efficiently.
  • Review weekly inventory charts and record campus needs.

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20 Most Common Skill for a Floor Manager

Customer Service39.5%
Safety Procedures7.9%
Sales Goals6%
Sales Floor5.5%
Guest Satisfaction4.1%
Food Preparation4.1%
Customer Complaints3.9%
Inventory Control3.8%

Typical Skill-Sets Required For A Floor Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
31%
31%
2
2
Safety Procedures
Safety Procedures
6.2%
6.2%
3
3
Sales Goals
Sales Goals
4.7%
4.7%
4
4
Sales Floor
Sales Floor
4.3%
4.3%
5
5
Guest Satisfaction
Guest Satisfaction
3.2%
3.2%
6
6
Food Preparation
Food Preparation
3.2%
3.2%
7
7
Customer Complaints
Customer Complaints
3%
3%
8
8
Inventory Control
Inventory Control
3%
3%
9
9
Daily Operations
Daily Operations
2.5%
2.5%
10
10
POS
POS
2.4%
2.4%
11
11
Customer Relations
Customer Relations
1.8%
1.8%
12
12
Bank Deposits
Bank Deposits
1.7%
1.7%
13
13
High Volume
High Volume
1.7%
1.7%
14
14
Company Policies
Company Policies
1.6%
1.6%
15
15
Special Events
Special Events
1.6%
1.6%
16
16
FOH
FOH
1.6%
1.6%
17
17
Product Knowledge
Product Knowledge
1.4%
1.4%
18
18
Staff Members
Staff Members
1.4%
1.4%
19
19
Phone Calls
Phone Calls
1.2%
1.2%
20
20
Data Entry
Data Entry
1.1%
1.1%
21
21
Inventory Management
Inventory Management
1.1%
1.1%
22
22
Private Parties
Private Parties
1.1%
1.1%
23
23
Retail Store
Retail Store
1.1%
1.1%
24
24
Service Standards
Service Standards
1%
1%
25
25
Weekly Schedules
Weekly Schedules
1%
1%
26
26
Floor Operations
Floor Operations
1%
1%
27
27
Menu Items
Menu Items
0.9%
0.9%
28
28
Front Desk
Front Desk
0.8%
0.8%
29
29
New Merchandise
New Merchandise
0.8%
0.8%
30
30
Company Standards
Company Standards
0.8%
0.8%
31
31
Loss Prevention
Loss Prevention
0.8%
0.8%
32
32
VIP
VIP
0.8%
0.8%
33
33
Special Orders
Special Orders
0.7%
0.7%
34
34
Staff Training
Staff Training
0.7%
0.7%
35
35
Stock Levels
Stock Levels
0.6%
0.6%
36
36
Customer Orders
Customer Orders
0.6%
0.6%
37
37
Performance Reviews
Performance Reviews
0.6%
0.6%
38
38
Staff Scheduling
Staff Scheduling
0.6%
0.6%
39
39
Greeting Customers
Greeting Customers
0.6%
0.6%
40
40
Floor Plans
Floor Plans
0.6%
0.6%
41
41
Ensure Compliance
Ensure Compliance
0.6%
0.6%
42
42
Conflict Resolution
Conflict Resolution
0.6%
0.6%
43
43
Service Staff
Service Staff
0.6%
0.6%
44
44
Day-To-Day Operations
Day-To-Day Operations
0.5%
0.5%
45
45
Computer System
Computer System
0.5%
0.5%
46
46
Repeat Business
Repeat Business
0.5%
0.5%
47
47
Crew Members
Crew Members
0.5%
0.5%
48
48
Labor Costs
Labor Costs
0.5%
0.5%
49
49
Facebook
Facebook
0.5%
0.5%
50
50
Weekly Inventory
Weekly Inventory
0.5%
0.5%

185,581 Floor Manager Jobs

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